Customer Reviews for U-Haul Moving & Storage at Parsons Ave

4,139 comentarios

1211 Parsons Ave   Columbus, OH 43206
(S Of Thurman Av)

(614) 478-6623

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(614) 478-6623

1211 Parsons Ave
Columbus, OH 43206
(S Of Thurman Av)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DEVORAK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lonnie M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Benjamin K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherri S. 
Clasificación:
5.0

Awesome service personnel fast check out and check in overall great service team. I have rented several times from this location and have always been treated good and the service team really goes out of there way to show there appreciation for your business.

Harry F. 
Clasificación:
4.0

El cliente no dejó un comentario.

eric m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BETHANN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice R. 
Clasificación:
5.0

The man who helped me in the morning, his name slips my mind but he was the only one there was super helpful and very very nice. I'm leaving this review just specifically because how nice he was, I'm so sad I don't remember his name, but he was very very nice

Jonathan C. 
Clasificación:
5.0

Thank you for the last minute rental, and being there.

Juanita D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra M. 
Clasificación:
4.0

Thank you to Pete Barnes' team. everyone helped me out with my storage and moving questions. very friendly staff. Javier

Javier E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Saron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane D. 
Clasificación:
5.0

I ONLY rent from Uhaul. the Parsons location in Columbus is the BEST!!

DOUGLAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tianna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason P. 
Clasificación:
1.0

The truck was terrible 😔

Marshall E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqulyn T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

The associate that assisted me was condescending when I picked up the trailer. His first question was asking if I had a 2" ball attachment. I told him no (I had added one to my order when I made the reservation). He then asked if I even had a hitch as if I would reserve a trailer hookup without first knowing if I was even capable of towing it. I'm not an idiot. This soured my entire experience from that point on.

Jamilya D. 
Clasificación:
3.0

Remind the original pick up facility to place the correct key in the box. This was an after hours pick up. Only the drop box key was a available to me and I had to call and be re-booked to a different location.

Bradley T. 
Clasificación:
3.0

Great customer service.

Letha P. 
Clasificación:
3.0

Getting the key after mobile check in could have been easier. There was a lack of urgency with staff getting my key.

Dwayne Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTINA R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ron L. 
Clasificación:
1.0

Extensive inspection of the vehicles, the 5x8 trailer that I they gave me had a flat tire filled with “fix a flat” emergency spray and no one noticed it, we had to refill the tire every 3hrs in a 38h long trip, the trailer were unstable because of it and it was very dangerous, we decided to call roadside assistance and that's how we found out that thing was inside instead of air.

Sebastian L. 
Clasificación:
5.0

Process was very fast, was in and out in10 minutes to drive my rental van!

Sofia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

jannifer D. 
Clasificación:
5.0

very friendly staff, Parson's location has a great team. if one didn't know the answer to a question, then the rest of the team was ready to help. moving can be stressful to some but when you come across a team like Parson's it eases things a bit. thank you!

Javier E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy W. 
Clasificación:
4.0

The staff was very professional and friendly

Vicki O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri S. 
Clasificación:
1.0

Dogshit. I had my scheduled pickup canceled the night before I was supposed to move and it was transferred to this place in the complete opposite direction of where I was moving. When I said I was upset with the situation one of the men behind the counter said it was my fault for scheduling so late, but when I told him I scheduled it more than 2 weeks before he didn't say anything.

Eamon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

The pick up and drop off was all done on my phone. I was even able to drop it off after hours. I will definitely use this again when I need to move anything.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISPIN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Po-YI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michol C. 
Clasificación:
4.0

El cliente no dejó un comentario.

michol C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harry G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mireille C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Johnny F. 
Clasificación:
5.0

Excellent, direct and swift service; a pleasure to rent from!

Ravinder B. 
Clasificación:
3.0

Maybe more signage saying where to park or leave the truck.

Frank F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
4.0

There was confusion with myself and another customer when returning trucks after hours. Previously returned trucks were parked in the entrance blocking entry. Clearer signage on alternate entrances would have been good as at first the only other access I could see had roadworks blocking it.

Scott M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary P. 
Clasificación:
1.0

General Manager is horrible with customers, I will never go to this location again and possibly go with a different company. When I said good morning to the GM I got no response AT ALL! Then after a few awkward moments he says "did you take pictures of your Id while you were standing in line", I said I didn't know I could do that while waiting, he replied "Well you do this every week" in a very rude a condescending way. How does this man work here as a manager?? He is always a jerk every time I go there!!I will NEVER go back to uhaul after this and I wonder if anyone at uhaul cares?? Please respond if you would like to keep a customer!!

Bobby N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ethan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dillon K. 
Clasificación:
5.0

Everything went smoothly with the rental. Very please with the service.

Michael T. 
Clasificación:
5.0

Always a great experience with this owner and location! ¡Gracias!

Brian H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dana F. 
Clasificación:
5.0

The Branch manager is the most amazing person. I would like to make a recommendation that he is rewarded. The system was down this am and he made sure that I taken care of. I can tell he is doing the jobs of 8 people but he always has taken care of me when I go to the parsons ave location. I would never go to any location other than his.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent H. 
Clasificación:
4.0

El cliente no dejó un comentario.

craig C. 
Clasificación:
4.0

Great shop. Pearce (so?) was really helpful, quick in & out, will be back in the future.

Douglas J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis F. 
Clasificación:
5.0

very helpful

Leslie B. 
Clasificación:
5.0

There was a guy across the street harassing us about why we were there and wouldn't leave us alone while we were trying to return the uhaul, not your fault at all. The experience with yall was great. ¡Gracias!

Jasmine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
1.0

Representative was rude and too sarcastic

demitrus H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Victoria T. 
Clasificación:
3.0

I've had my storage unit with U-Haul Parsons location for over four years. This location had a habit of closing the front entrance of the storage early (i.e. 5 to 10 minutes early). And not everyone gets off work in time to make it to your location by 6:45pm on a weekday. The last experience I had at your location was with Luis Olivo, who locked the front entrance of the storage early, and demanded that I go around and use the side entrance of the storage, even though I arrived five minutes before 7:00pm. Well, the side entrance door has never opened with my card. And Luis' unwillingness to accommodate me by opening the front entrance was the last straw for me. For four years, I paid full price for a storage that I had restricted access to. And your assistant manager didn't even take care to offer good customer service. 

MELODY C.  |  Overall Experience 
Clasificación:
3.0

We made a reservation for a 6' x 12' trailer from 1314 E. 5th Columbus location. After standing in line for close to an hour and then completing all the necessary paperwork, I was told that they did not have the trailer. I then had to go to 1211 Parsons Columbus location, stand in line and fill out all the same paperwork. Very disappointing

Martin L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Shawn K. 
Clasificación:
4.0

They have always been friendly when I go into the store and the rental process is easy.

Mary Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaylee H. 
Clasificación:
5.0

The service rep at the counter was excellent. I failed to get his name. I was at the 1211 Parsons Ave location in Columbus Ohio on July 31st. He was very personable. I would use U-Haul again in a heartbeat.

Terry V. 
Clasificación:
4.0

Location and staff was great but the truck was very old and had issues. - The gear shift wouldn't easily go into reverse. I had to try multiple times. - The cargo door wouldn't easily shut and was off track.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis F. 
Clasificación:
4.0

Neither furniture dollies or hand trucks were available when I had arrived although I had ordered both. The van ran just fine but had a broken windshield and damage to the back left door that was concerning when opened. The employees were friendly and accommodating and the location is convenient.

Merri D. 
Clasificación:
5.0

Parsons road was great. Much better than Georgesville Road, started out having to wait with 3 people in the line, no one to be found. Finally out of the service area someone decided to help. Then they didn't have my equipment available and didn't want to help until asked for my $50 guarantee. Then I had to wait again for n magaer that finally called someone else and the found it at Parsons road. Walk in to Parsons I get a friendly greeting and professional customer service. Still was a real pain. Definitely need a better way to ensure equipment is available when it's reserved. Seriously avoid Georgesville road unless you like being treated poorly and basically like you're bothering them.

Jason R. 
Clasificación:
5.0

Everyone was very nice and helpful!!

Emma S. 
Clasificación:
3.0

Not over charge when returning rental. My daily rental rates kept changing in different ways (insurance , cost per mile , contract specs )even though I only asked to extend the rental each day . Nothing should have changed except the return date. Please let corporate know that I will file a complaint.

Suzette E. 
Clasificación:
4.0

El cliente no dejó un comentario.

wendy A. 
Clasificación:
5.0

The employees made it very easy to transfer vehicle and were very nice!

Lukas T. 
Clasificación:
5.0

The employe that helped me deserves a raise. He was very professional, efficient, and had a fantastic attitude. Thanks again- Jeremy C.

Jeremy C. 
Clasificación:
3.0

Ronald (checkin person) provided outstanding customer service.

Dominick M. 
Clasificación:
5.0

The lady that helped me with the rental and the lady that helped when I returned the truck, both awesome and helpful and friendly! I'll definitely come back and refer!

darlene S. 
Clasificación:
5.0

N/C

DARRELL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler J. 
Clasificación:
3.0

Our first appointment was a disaster. When my husband showed up to pick up the truck for our reservation, they told him that since he was a few minutes late they no longer had the truck and he would need to drive to the Hamilton Rd. location to get a truck. He left and started driving there, but we received a call saying they didn't have a truck either and we needed to reschedule. How does that happen?? If you have a reservation, you should hold the truck. Thankfully, we actually were able to talk to someone that was helpful and she reserved a truck for us a few days later. My husband picked up the truck and delivered it back to this location. It's a good thing we weren't on a time crunch at the time, otherwise, I would have not been recommending this location at all.

Kevin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas C. 
Clasificación:
5.0

All good.

Mark B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sean G. 
Clasificación:
5.0

Great costumer service.

Geoff C.  |  Overall Experience 
Clasificación:
5.0

Having visited the facility several times and renting moving trucks a few times, I can say I always appreciated the promptness and friendliness of the staff. I don't know their names, but in particular and older gentleman (owner perhaps), and a younger lady. Good vibes from them both.

Noah J H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hans O.  |  Online Move In 
Clasificación:
5.0

Safe, clean, friendly and comfortable place that will serve as my "Attic" forever. Pete is my hero and his staff Outstanding! No complaints at all with move in and less than a half mile from my home!!! Thank you Pete abd Staff!!

CYNTHIA F.  |  First Impressions 
Clasificación:
5.0

I am a long time and frequent customer of the uhaul on parsons in Columbus Ohio. Pete and his co-workers always go above and beyond to help my family whenever we are in need of assistance with our unit or needing to rent equipment. I appreciate them all and look forward to coming back in the future to accommodate our moving and storage needs. Thanks so much to Pete and the Parsons uhaul family!!

Royalle M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TONDREA B.  |  Overall Experience 
Clasificación:
3.0

The men Working were not very pleasant the football games seemed much more important than greeting or even responding when we said thank you have a good day

Kellie R.  |  Online Move In 
Clasificación:
5.0

Staff was great. Very happy that I chose that location.

Jaye L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karina N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sam A.  |  Overall Experience 
Clasificación:
3.0

The unit I rent for $139 was a little small, but we got all of my daughters things in there. It was a little disturbing to see mouse traps in the unit, but overall, I was satisfied.

FELICIA B.  |  Overall Experience 
Clasificación:
5.0

I was always treated with respect the location was always clean

SANDRA C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SIR CHARLES S.  |  Overall Experience 
Clasificación:
5.0

Pete and staff were excellent!

Benjamin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

althea s.  |  Overall Experience 
Clasificación:
5.0

Great staff, good people

Jerome j.  |  Overall Experience 
Clasificación:
1.0

IT HAD ROACHES SO NASTY!! WILL NEVER USE UHAUAL AGAIN

Cameron M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gloria r.  |  Overall Experience 
Clasificación:
5.0

I have no problem with the company on the 7th of June 2020. I had paid the storage this month on the 1st of June so I was only there for 7 days so I would like to know will I reverse some of my money back on my card since I wasn't there for the whole month so someone call me back and let me know if I get some of my money back on my credit card. Thank you, Jerrie Walker

Jerrie W.  |  Overall Experience 
Clasificación:
3.0

The unit apparently had mice because, when I moved out, there mouse droppings on my reclining chair and a mouse trap box in the unit.

Robert H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

travis h.  |  Overall Experience 
Clasificación:
5.0

Just I really like the place

Kelly w.  |  Overall Experience 
Clasificación:
5.0

The staff went above and beyond to make sure i was very secure and also made sure that i had any assistance i needed when i needed it. I thank them very much for their awareness and helpfulness.

April M.  |  Overall Experience 
Clasificación:
4.0

Really helpful

Kelly w.  |  First Impressions 
Clasificación:
4.0

They were so helpful and respectful to my moving situation got me in and got me out. They also gave me a discount on my storage unit. The 2 guys working that day was amazing. Thank you two.

Jami P.  |  First Impressions 
Clasificación:
5.0

Customer service very friendly the storage unit was very clean I will most definitely will rent from U-Haul again also appreciate the fact that there was no infestation.

PRISCILLA R.  |  Overall Experience 
Clasificación:
5.0

All of the employees were very friendly and helpful.

kimberly s.  |  Overall Experience 
Clasificación:
5.0

Fantastic service and a very helpful and friendly staff. Storage units were clean as was facility. Would definitely recommend

GARREN D.  |  First Impressions 
Clasificación:
5.0

The U-Haul truck and storage rental facility was very well run! A nice friendly staff and a clean convenient place to temporarily store household items. We are very well satisfied with the experience!

dean p.  |  Overall Experience 
Clasificación:
5.0

They was really helpful and nice

catrina j.  |  Overall Experience 
Clasificación:
5.0

Facility was great but had to jump truck twice

Jacquelyn G. | Reservación
Clasificación:
5.0

its prefect to keep my stuff things unitl i get my own apartmetn

Timothy S. | Reservación
Clasificación:
4.0

Recommend extended hrs at least to 10pm

DANA R.  |  Overall Experience 
Clasificación:
1.0

Mice and rats ruined all of the items we had in storage!! The store manager was very nice and deserves a raise to work at that nasty place! They also said too bad on your loss!! Never use their storag

robbie r.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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