Peggy Sue is fantastic-one of the nicest and most professional people I have dealt with… such a great experience working with her and she walked me through the process from beginning to end. Bry
Bryan B. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Park St
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Testimonials From Recent Customers
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Very satisfied with our experience. The person in the office,, Peggy Brady, was very friendly and helpful. We will use UHaul storage again in the future.
EDGARDO TEODOSIO M. | Overall ExperienceThank you for great service 😀
James A. | Online Move InThese are the nicest most helpful people you will Lind in the industry. They make everything easy and reduce the stress of moving.
john D. | Overall ExperienceShe was very helpful, she's going for surgery today,. And I liked that you had dollies to put my items on.
SANDRA B. | First ImpressionsDriving cross country is no joke, and needed help arranging storage after driving for 10 hrs. Peggy got me all taken care of in 1 call. Joe, Anais, and killion helped me get to the storage center, and then got me un hitched n done to go home. Big Thanks to All.
ALAN Y. | First ImpressionsEveryone went above and beyond!
Mary A. | First ImpressionsOnly thing that bothered me was that the only area that was hot was at the end where my unit is located that is in climate controled
Ryan Jeffrey D. | Online Move InThe staff is friendly and helpful. The pricing is very good and the facility is clean, safe and very convenient.
Jo M. | First ImpressionsPeggy at the front desk very helpful. Great service!!
Earle N. | Overall ExperienceAbsolutely first rate in every respect.
GEORGE H. | First ImpressionsThe place was not planned out real well,them knobs on the floor to keep the carts in place 1,2,3,4 is a trip hazzard!!! I fell twice. And smelled horribly because of dead fish in the drain. It took us longer time as well because the drain is slanted and the carts kept rolling to the center what a nightmare and who designs a storage on the second floor, nothing like making it more difficult and once I get my things out of there i will never use u-haul again
Rebecca F. | First ImpressionsAnswered any questions I had steps very helpful
Joyce W. | Overall ExperienceReally bad mouse infestation. . all of my stuff was covered with mouse droppings and urine. Thankfully most of my things were in sealed plastic containers but not evething was.
LAILA B. | Overall ExperienceThe facility was great, I just could not afford to keep it anymore,
DIANNE P. | Overall ExperiencePeople here were truly a blessing!
michael m. | Overall ExperienceStaff were friendly, helpful and went out of the way to be of assistance
spenser t. | First ImpressionsPeggy Sue was great and helpful! I will miss her!
Andrea M. | Overall ExperienceWe are happy with Uhaul Storage, the staff are friendly and helpful.
EDGARDO TEODOSIO M. | First ImpressionsThe process of transferring this account to me was smooth once I reached the manager, which took a long time on hold. He also returned my call within a reasonable time and responded to my concerns. The staff on the phone is courteous. The major problems were: The elevator: It failed or was inoperable more than half the occasions I was there, including on move out day. This was costly to me in time spent with paid help. In addition, there are not enough carts available for the demands of that busy facility. There should be at least two elevators and two sets of carts for the needs of customers with storage on-site. Finally, having to drive several blocks to get a helpful human being is a great inconvenience, especially with equipment that is frequently failing and being pressed for time to accomplish tasks there quickly. Calling the numbers provided on the front door results in unreasonably long wait times with U-Haul. The staff at the office who closed out the contract were very friendly.
debra P. | Overall ExperienceThe first manager sold me a lock at the 66th street facility then cut my lock off that she sold me stating that it wasn't an approved lock for the facility. Replaced my lock with one from u-haul and did not provide me a key for over 6 months . Never minded that I am paying for 24 hr access that was never provided and sent me to the sale twice . The worst experience ever and Will never use this facility ever !!
Chris B. | Overall ExperienceWe really appreciated how helpful the managers at 2 stores were to help us get our unit at our preferred location!
Susan W. | First ImpressionsThe storage was too small
ASHLEY G. | Overall ExperienceI understand about staffing hours with the current covid situation. My move out was completed by January 10th.
WILLIAM RALPH F. | Overall ExperiencePersonnel where renting the truck were kind & professional. Personnel at the storage location: repair staff I encountered on several days were kind. PEGGY (U HAULS' BOSS) is more than professional & kind. BLESS her and all U HAUL's personnel. I've used U HAUL from Chicago down here twice for myself & later for my Mommy. Here I've used UHAUL several times for myself, then for my Father & this last time for a guy I am a Caregiver for. PEACE!
PAMELA O. | Overall ExperienceI WOULD LIKE A 5x10 UNIT ON THE FIRST FLOOR WHEN ONE BECOMES AVAILABLE. WHEN I SIGNED UP FOR THE UNIT THE SALES PERSON THAT IT WAS ON THE 1ST FLOOR
Craig A. | First ImpressionsThank you for everything. Please credit the balance on my account to my new storage unit with UHAUL. Happy New Year! Ms Gail Melody Leak-kavota Old Unit: Unit 204 Park Street UHAUL
gail l. | Overall ExperienceLots of water damage from the leaky roof.
Bob G. | Overall ExperienceI haven't been to the unit to answer 3 and 4, but I can say Peggy and Joe provided excellent customer service. They eliminated a bundle of stress I was experiencing when my Uboxes didn't get delivered as scheduled. I'm incredibly grateful for both of them.
Dina C. | First ImpressionsThe staff was very helpful in changing our units. Very friendly and professional.
Karen M. | Overall ExperienceI can not think of any thing at this time.
Robert T. | First ImpressionsThank you Joe & Peggy for all your help and excellent customer support. You really saved the day for me :)
ROBIN P. | First ImpressionsThe move out was not by my doing - the agent named Josh at the 66th St store took it upon himself to cancel my contract. Not sure why he had the authority to do this but my reservation was paid, confirmed & move in was completed. When I called for the access & lock codes he went off on me sharing his extreme frustration & aggravation, said "ya know I can just cancel your reservation!" then hung op on me. When I called back he continued to forward my calls to the Corp call center until the store closed for the day. He has cost me a day of moving so far & a fine for being late moving out of my current unit. The next step is going to be an eviction - a permanent violation on my public record which would have a continuing negative impact on my ability to rent for the next 7 years. This employee has decided to take it upon himself to cancel a contract I have with Uhaul. I've done nothing wrong here & am being treated as though I skipped ahead of the line and took something not belonging to me. It's an empty unit - it's showing available in your system & 3 of your call center agents confirmed this. If a customer went against any of the policies of your contract there would be a penalty of some nature yet an employee chooses to not allow a paying customer the authority to move into a unit causing a trickle down effect of negative impacts and that seems to be ok. All I'm asking is to please be granted access to my unit so that I may move in today and not continue to incur fines for not moving out of my other facility. Gracias
ROBIN P. | Overall ExperiencePeggy Sue was very friendly and helpful, great customer service!
jonnie h. | Overall ExperienceSuch a great facility! Peggy made a stressful time feel a little easier for us!
Kortney C. | Overall ExperienceClean and well maintained facility. Especially Thomas was very helpful, kind and pleasant. Pleasure doing business with you. Gracias.
jacek w. | Overall ExperienceWas given wrong size
elena p. | Overall ExperienceWrong size storage unit
elena p. | First ImpressionsService was great and the staff was very friendly and professional. Excellent!
Debbie m. | Overall ExperienceWell done
patrick t. | First ImpressionsOur interaction with all of the personnel and staff was excellent I like the climate control and the facility was convenient to our home. We however experienced damage two valuable personal items from water that leaked in from the roof. The matter is unresolved as of this writing. I sent an email with pictures to U-Haul and I have not been contacted though it has been more than 10 days.
Thomas K. | Overall ExperienceFacility as well as manager was very professional respectful and helped my family and my business having 24-hour access and feeling safe and secure was very important and they definitely exceeded those needs and my expectation
Brandon S. | Overall ExperienceThe problem we encountered has nothing to do with the facility. The problem is with uhauls corporate process of overbooking storage units and allowing others to snipe the unit I reserved 3.5 weeks prior to check in. It's disgusting corporate greed and unethical and corporate has been made aware of this awful practice by the managers but you still do it. And the unit level people have to apologize and fix your mess.
Juanita B. | First Impressionsits very good place to store your stuff i never had any problems
charles b. | First ImpressionsPeggy was very friendly and nice.
Sandra M. | First ImpressionsI had to waste hours because there was no lock in the unit and no staff on site a 3pm.
Grace H. | First Impressionsno complaints grat service great staff carts to help load and unload excellent.
MICHAEL T. | First ImpressionsGreat follow-up!
Martha B. | First ImpressionsAll of my things are damaged since there is no room! There was water all over everything in my unit, there was even a dead bird in the unit. Horrible experience
Sean b. | Overall ExperienceIts a very clean facility in park street st petersburg I feel safe to go there even in late hours. I saw them fixing the roof which is very nice one time one of my plastic container get wet and it stained my bedsheet it was a minimal problem i will still go back if i need it again highly recommended
sonia a. | Overall ExperienceExcellent service and never any issues with the staff or the facility! ¡Gracias!
eileen l. | Overall ExperienceOur unit had a leak in it. If we didn't need to get an item out of the unit we would not have known about the leak. 8 of our boxes were wet, all items were taken away and dried and reboxed. We were given replacement boxes and our unit was moved to 2 smaller units (10X10 to 2- 8X5)
dennis m. | First ImpressionsI called Wednesday and made reservation. I said I would be in Thursday or Friday. Friday the office was closed at 2pm when I arrived. I called the number posted and was told if I wanted to get into the unit I would have to drive to the office on 66th Street. When I arrived a young man that checked me in was belligerent and rude. I had to go to my car for information and he took another customer while I did! 3 minutes I was gone! Rude and he got smart mouthed after I said something! When I went back to the facility I couldn't find the unit because he hadn't given me a map! And the units are not marked on the doors! I called his office. No answer of course! My experience this time was appalling and not pleasant. The service at Park Street facility has suffered since 2015!
macheal c. | First ImpressionsGood to go.
John S. | First ImpressionsThe process for getting a storage unit is very easy. I was in and out in 5minutes. There is however an issue with the gate card not working for new people but they were very accommodating.
jessie l. | First Impressionsthe lady at the park street address is quite courteous and very helpful I hope to see her again when i have issues to resolve i anticipate doing business with this woman for quite some time. I only wish i could remember her name she deserves all the credit. I do know she is currently walking with a cane.
NATHAN B. | First ImpressionsUpon moving into your storage unit it took me about an hour to open my unit door because the handle was stuck and jammed but overall the hours are good your staff was friendly and I'm grateful for the opportunity to do business with you thank you
Jessie R. | First ImpressionsGreat experience, if I needed storage I would use uhaul again. ¡Gracias!
Lynette S. | Overall ExperienceMy unit #570 should be checked for leaks. Several boxes were damp and one that contained a lamp shade was moldy and the lamp shade in it had to be disposed of. Haven't opened everything so hope that's the only problem. The people in the office, especially Peggy Sue, and on site were so nice, very friendly.and helpful. Would use this facility again.
Barbara M. | Overall ExperiencePeggy and the staff at the other Uhaul on 66th were great!!
Ann K. | Overall ExperienceSometimes I had to side my entry card 3 or 4 times to get in or out.
VERNON K. | Overall ExperienceThank you 😊.
Hector S. | Overall ExperienceAccommodated my need after another Uhaul provider at Tropicana field rented out the unit I had reserved. As in life all things happen for a reason this turned out well. I was unaware that my original reservation didn't assure the unit. Rented at Park Uhaul and am extremely grateful for their warm welcome
donna w. | First ImpressionsStaff were very helpful and knowledgeable, and nice.
Antoinette N. | Overall ExperiencePeggy was very helpful, went out of her way to help us
RICHARD M. | First Impressionsthe man that helped me more than once now has has been very kind and helpful
saundra h. | First ImpressionsStill getting late notice from website... Please notify I have been done with the storage and no late payments due Tim at Park St N very helpful and polite to notch
Bruce A. | Overall ExperienceStaff at the 66th St North office that handle rentals at the Park St North storage location were really great.
mark f. | Overall ExperienceGreat place.
Carla T. | Overall ExperienceWe found the local facility not customer service friendly. More so is that we made our payment for the month and moved out the next day and your company told us on the phone yesterday that we are not due a partial refund. That is just wrong in these days of uncertainty money wise due to covid 19. We had to move our storage because we can't afford it any longer again dye to covid 19:. Surprised that a company like u haul doesn't take that into consideration,.
david v. | Overall ExperienceThe site was supposed to be open, it was not and there was no key left for the vehicle. Had to call the 800# and wait for someone to drop off a key.
Tasha A.Staff very helpful and knowledgeable and I appreciate Allen , explaining everything to me over the phone before I arrived to the facility. I would certainly recommend this location. Gracias
Teresa H. | First ImpressionsEverything was very clean and moving in and out was easy
Kristi h. | Overall ExperienceWhen I moved out, found a large about of Mouse/rat feces. Nasty Reported it to the staff.
Deborah H. | Overall ExperienceThe climate controlled storage kept my things in good condition. Location was very convenient with easy access. A few times there was a single, large palmetto bug just inside my unit. At least they were dead.
DIANE T. | Overall ExperienceThe Park Street, St.Petersburg location is very poorly managed. No on-site personnel or management for majority of the day and evening. Phone calls are mostly directed to the general call center. Restrooms are poorly maintained.
F. S. G. | Overall ExperienceIt cost a lot more to store my stuff than it was worth but they did it very well.
DAVID E. | Overall ExperienceI'm grateful to the staff on 66th St for their stand-up professional service, especially Don Fontaine. Also, I was very thankful for the restrooms at 5200 Part St. and them always being clean.
Gary C. | Overall ExperienceVery nice people to work with
doreen f. | Overall ExperienceClean location and pleasant stuff. Recommended
Marek N. | First ImpressionsIt was hard to get through on phone to ask someone a question about my account. Often got run around and then finally customer service....and all in that dept. were great, but awful to get them.
Chris A. | Overall ExperienceExcellent location, reasonable price for a temperature controlled unit, great staff and service. Thank you U-Haul
CHERYL F. | Overall ExperienceThe staff at my storage facility was extremely helpful and friwbdly6
Elizabeth B. | Overall ExperienceI was very pleased. I would definitely use the facility again if I have to.
doreen f. | Overall ExperienceVery friendly, courteous, and helped make the right choices for my storage needs.
Carol B. | First ImpressionsAlthough everyone was polite, the inability to reach a human at the local facility created a nightmare experience upon our arrival from out-of-state.
william C. | Overall ExperiencePeggy Brady in the St.Pete, Florida 66th street office was professional and her customer service skills were amazing. I thank her for all of her help.
katrina b. | First ImpressionsThe unit fit our needs perfectly. Ur staff was very professional... actually thorough/outstanding. I was quite impressed !!!
richard m. | Overall ExperienceFirst class operation and staff service.
BOB R. | Overall ExperienceClean facility. Nice clerk.
abott edm s. | First ImpressionsPeggy was the best I have eperienced in the warm and friendly yet very competent and professional..
Bruce A. | First ImpressionsNo issues
maria a. | Overall ExperienceI was NEVER told that I needed to go to 66th Street to sign in. However, the costumer services help at the UHaul on 66street was excellent. Very professional knowledge and caring. Thank you all.
gail l. | First ImpressionsNo additional comments
LISA S. | Overall ExperienceI have used this facility several times and have always found the storage areas clean,well lighted and convenient the staff is very helpful and attentive Also there are restrooms conveniently locat
annette w. | Overall ExperiencePark Street U Haul and 66th Street in St Petersburg are the two facilities we use. They are always professional, quick and very efficient.
john L. | First ImpressionsTom was very helpfull. Peggy maded easy to get in and out. Made my movefrom vermont seamless.
Ibolya P. | Overall ExperienceGreat staff
CHRISTINE F. | Overall Experience1st class service
BOB R. | First ImpressionsPeggy was very polite, and went above and beyond her duty for me, she was very thorough to help me understand everything and helped me in every possible way!!!! This woman deserves a raise!!! Tom!!
Thomas B. | Overall ExperienceThe staff was extremely helpful.
Michael F. | Overall ExperienceThe manager was awesome!!!
antonia t. | Overall ExperienceThe back of the van just needed a vacuum so I think being charged 25.00 for cleaning is a bit much. Other that good experience.
Allen C.I will be back when I need to rent this is the only place that will rent thank you very much
peter a. | Overall ExperienceThe reason I would not recommend this storage facility is you don't have someone on hand if something goes wrong.
HERBERT B. | Overall ExperiencePeggy is the BEST! Always helpful, courteous , professional. Barb Geren
barbara g. | ReservaciónVery caring and helpful
joshua m. | ReservaciónNone noted.
RONALD Y.Staff was always helpful and friendly and went out of their way to make this an easier experience.
don c. | Overall Experienceyou are sorely lacking in computer upgrades. Took forever, couldnot find me in system. I have only used U Haul my entire life...never again
KIMBERLEY B.I've used UHAUL several times & am completely satisfied. Will use them again if the time arises!
Cheryl A. | ReservaciónGreat place for storage. Very reasonable.
Richard B. | Overall ExperienceNo improvement needed
RICHARD W.Key pads are out of reach, very very inconvenient.
Randall B. | Overall ExperienceFRIENDLY MANAGEMENT, NEAT AND CLEAN, EASY IN AND OUT. WOULD USE AGAIN IF I HAVE A NEED.
frederick m. | Overall ExperienceThe interior windshield was so dirty had to clean to see. And the truck did not track straight. Ok for local but would not want to drive a long distance.
Anthony C.Peggy and team are most helpful and friendly. I hope she gets back to the cooler NORTH soon.
john D.Very convenient location, great customer service and the cargo van we rented was almost brand new. Excellent experience! ¡Gracias!
Paul J.Very happy with our experience with U-Haul. Appreciated the veterans discount. Our reason for renting a space was due to a stressful situation and it was nice not having to worry about our storage.
PAUL P. | Overall Experiencenone.
frank M. | Overall ExperienceThe owners of this facility are incredible and welcoming. If I should ever have the need to rent storage space again, this will be my go-to.
Tristan O. | Overall ExperienceEverything good.
Kleibis L. | Overall ExperienceOnly issue was entry into facilty was difficult due to construction taking place on the main road. Personnel were excellent! Great experience!
Randy H.This particular stroage facility was the best storage group ive ever felt with. I will always recommend this one over any other facility.
John E. | Overall ExperienceEvery staff was just fine and very coutious
richard C.I like to thing that I am pretty tech savvy; but, I am having such a hard time with both online services and phone app. I am unable to update and correct my account information. I would love to spend some time with someone who knows how to use your system to get me in the game. It is the second half of 2018 after all; the software shouldn't be so jacked up. Otherwise, working with the staff and facilities old school style has been wonderful.
Stephen C.Have cleared instructions on how to turn on the dashboard lights so you can see the speedometer if you're doing..... "night moves". ??
carolyn H.excellent, will use again if necessary
SUSAN ANNE M. | Overall Experienceexcellent counter service.
don C.Dave was very helpful with every thing I needed, he recommended many things to make my storage experience a breeze. I can only recommend you hire more employees that are as dedicated to their company.
larry b. | Overall ExperienceCUSTOMER SERVICE WAS GREAT
JOHN P.Top Notch Organized Operation there. The manager and associates very kind and helpful. Well kept property. 5 STAR RATING!!!!! THUMBS UP!!!!!!
MARK M. | Overall ExperienceVery friendly excellent service!
VENSETA A.Everything was great - my connection for the lights on the cargo trailer were not working. This U Haul location suggested a U Haul location close to my house that could check it. I went, they changed the fuse, and did not charge me!!
Laurie J.Peggy and David were great in getting us the UHaul we needed. Great truck and a pleasure to drive. Thank you so much for all the help and the good laughs we had.
SANDY B.The facility was clean and neat. The unit I had was clean and ready for use. The staff was very friendly and helpful. I will use them again in the future.
Janice C. | Overall ExperienceOur check in guy , David was very professional and helpful. He got us checked in and on our way. We would recommend highly to and one wishing to rent. Very positive experience. Thanks.
Bobbi C.Staff extremely helpfull. Facility very clean and safe as well.
greg s. | Overall ExperienceI rented storage space and a truck to move things into the storage space. Dave got me in and out in a very professional manner. He obviously knows his business and how to walk you through everything you need to know and do. Great experience. Iwould recommend my friends to go see Dave.
steve C.Every thing was ready and when we returned, they where out there doing there part before we finished sweeping !
Joanne H.Great customer service! Will definitely return in the future and recommend this location to friends and family!
Nichole A.Very grateful for the friendly service! We couldnt ask for nicer people!
JACK D. | Overall ExperienceSuperb assistance and service
ROBERT R.Dave, the manager, was great. Anytime I needed something he was there for me. Thanks again, Bill
willam h. | Overall ExperienceWe ended up renting a storage unit there as well. Sry friendly and helpful staff.
Tia J.