Customer Reviews for U-Haul Moving & Storage at Paisano

1,443 reviews

5605 E Paisano Dr   El Paso, TX 79925
(@ I-10)

(915) 779-6613

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(915) 779-6613

5605 E Paisano Dr
El Paso, TX 79925
(@ I-10)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jesus Manuel Ponce 
Rating:
3.0

Customer did not leave a comment.

Crystal Chesak 
Rating:
5.0

Customer did not leave a comment.

Jesus Molinar 
Rating:
5.0

Customer did not leave a comment.

Yolanda Dennis 
Rating:
5.0

Customer did not leave a comment.

REMY GARNER 
Rating:
1.0

The truck I was given was unacceptable and could have been driven straight to the dump! How embarrassing for such a big company! The brakes squeaked, the manual brake was hard to release, the alignment was so bad we were bouncing all over the place and the gas take was at a 1/4???? WHAT KIND OF COMPANY CHARGES LIKE A CADILLAC BUT PROVIDES TRASH TO ITS CUSTOMERS???

Bonnie Galvan 
Rating:
5.0

Customer did not leave a comment.

Raul Espino 
Rating:
5.0

Customer did not leave a comment.

George Essenberg 
Rating:
5.0

Good customer service 👍

bernardo cervantez 
Rating:
5.0

Customer did not leave a comment.

Brandon marco 
Rating:
5.0

The trailer needed maintenance. I explained it to them and brought the trailer back early

jerry Garica 
Rating:
5.0

Customer did not leave a comment.

kassandra dominguez 
Rating:
5.0

Thanks! 👍🏽

Yahshitaba Yahawashi 
Rating:
4.0

Customer did not leave a comment.

nicolay kirillov 
Rating:
5.0

Everything was awesome the only thing is was that they didn't want to assist in reference to the car tow. They skirted around the questions since I'm a first time user of the car tow and was told that if I didn't pay the $20 they weren't going to help me only thing was is I was only asking questions because I never done this before and when the significant amount that I had already paid I couldn't see why they couldn't answer several simple questions.

MICHAEL CORDOVA 
Rating:
5.0

Customer did not leave a comment.

David Apodaca 
Rating:
5.0

Very professional and courteous

Edward Garcia 
Rating:
5.0

Customer did not leave a comment.

elisandro alvarez 
Rating:
5.0

Customer did not leave a comment.

Charles Norton 
Rating:
4.0

I made the reservation in advance from a different location that would have been more convenient for me, on the Northeast side of El Paso. In the end, they required me to pick up the moving vehicle from the East Paisano location instead. The only way things could have been improved is if I could have picked it up from the location I made the reservation at. But it’s over and done with.

Robert Mcintyre 
Rating:
3.0

Okay pick up experience due to previous guest taking longer than anticipate, returning truck was quick and easy. There were incorrect photos when checking out the truck though, not sure if it was their fault or previous guest. Staff was easy to work with and explained everything. There was no mention of the $50 reservation guarantee and I did have to reach out to customer support to get help with that even though I asked staff about it when getting the truck.

Breyanna Brandenburg 
Rating:
5.0

Customer did not leave a comment.

CURT HYDE 
Rating:
5.0

Customer did not leave a comment.

Antonio Martinez 
Rating:
4.0

There were cockroaches inside the truck. The dolly was not secured.

adriana nunez 
Rating:
5.0

Customer did not leave a comment.

Susan Stroud 
Rating:
5.0

Customer did not leave a comment.

Eina Garcia 
Rating:
5.0

My movers were amazing to work with!

Kali Osawa 
Rating:
5.0

Customer did not leave a comment.

Robert Ortiz 
Rating:
5.0

Customer did not leave a comment.

Cathrine Gough 
Rating:
5.0

Customer did not leave a comment.

Raul Mangin Llerenas Jesus 
Rating:
5.0

the Hitch installation was very perfect and fast.

Kawoegni Tchona  
Rating:
4.0

Customer did not leave a comment.

Alexander Morris 
Rating:
5.0

Workers were very helpful and answered all questions we had. They made sure I was satisfied and had my receipt. Thank you.

Micheal Fernandez 
Rating:
4.0

Customer did not leave a comment.

Paul Presti 
Rating:
5.0

Customer did not leave a comment.

Miguel Hernandez 
Rating:
5.0

Customer did not leave a comment.

robert heideman 
Rating:
5.0

Everything went well. Both personnel on both ends were great.

Miguel Cervantes 
Rating:
5.0

Right off the freeway. Had to unhook myself but it was fine.

Matthew Carrington 
Rating:
5.0

Customer did not leave a comment.

Juan Banos 
Rating:
5.0

Experience was fast and friendly. No improvements needed.

Sid Rodriguez 
Rating:
5.0

The guys who attended me were nice and super helpful. Great Service!

Kimberly Rodriguez 
Rating:
4.0

Pissed me off that I was told I needed a utility bill to finish the transaction. Then another guy said that my car insurance would work. Why didn’t you just say that to begin with?! That makes since and accomplishes your regulation - and I had it in my car right outside. I don’t usually travel with my water bill and it’s off putting.

Jim Fashing 
Rating:
3.0

There was a leak on the passenger side of the truck box and it rained during my move. The whole bottom of my mattress became wet from the water leaking into the truck. That’s really uncool to pay for a truck that leaked water on my mattress

David Johnson 
Rating:
3.0

Use women in your locations. They bring a much better and friendlier atmosphere.

Rj Valenzuela 
Rating:
5.0

Customer did not leave a comment.

Lorenzo Monsivais 
Rating:
5.0

Customer did not leave a comment.

Cynthia Zepeda 
Rating:
5.0

Customer did not leave a comment.

Carlos Rivera 
Rating:
5.0

Great experience. Thank you

Matthew Yturralde 
Rating:
5.0

Awesome crew they took care of me and took the time to make sure everything was loaded efficiently and securely. They were able to pack my stuff in a much smaller space then I thought.

Joseph Messare 
Rating:
1.0

I will NEVER use U-Haul services again, The fact that you all don’t discount unused days for truck rentals is RIDICULOUS!

Tiffani Davis 
Rating:
5.0

Just keep up the excellent work/service.

DAVID PHALIN 
Rating:
5.0

Great service. In and Out in no time.

Antonio Rivera 
Rating:
5.0

Customer did not leave a comment.

Alex Reyes 
Rating:
5.0

Great customer service

ida villareal 
Rating:
5.0

Customer did not leave a comment.

William Kenard 
Rating:
5.0

Everything ok

Luis Eduardo Navarro 
Rating:
5.0

Customer did not leave a comment.

Serena Gastelum 
Rating:
5.0

Customer did not leave a comment.

Victor Ramirez 
Rating:
5.0

Customer did not leave a comment.

Victor Ramirez 
Rating:
5.0

Customer did not leave a comment.

Josep Drudis 
Rating:
4.0

Customer did not leave a comment.

alexis marrinez 
Rating:
4.0

Customer did not leave a comment.

Cao Thang Phan 
Rating:
5.0

Customer did not leave a comment.

judith hardy 
Rating:
5.0

Me atendieron super rapido

Victor Cabral 
Rating:
4.0

Customer did not leave a comment.

Ana Johndro 
Rating:
5.0

Awesome service. Convenient location.

Michael Sacks 
Rating:
5.0

Customer did not leave a comment.

Monserrat Varela 
Rating:
5.0

Customer did not leave a comment.

David Apodaca 
Rating:
5.0

Customer did not leave a comment.

Stephanie Flores 
Rating:
5.0

Customer did not leave a comment.

Tyler Mundis 
Rating:
3.0

Front desk clerks were rude to my husband. I had called to confirm my vehicle was on site and I asked the girl if she was “physically at the Paisano location” she said “yes.” According the check in clerk this was a lie because he said records showed that I was speaking to a customer service representative

Sara Shaffer 
Rating:
3.0

Customer did not leave a comment.

RICHARD HALL 
Rating:
4.0

Customer did not leave a comment.

James Warren 
Rating:
5.0

Excellent customer service!!!

UMC of El Paso Moises Burke 
Rating:
5.0

This truck is the loudest I have ever rented from uhaul. The noise inside the cab from the engine was so loud and the wind noise coming into the cab was so loud couldn't even make or receive a cell phone call. Have my parents and myself a headache but the second day. Engine making squealing sounds. Shifted really hard .

Todd Christopherson 
Rating:
5.0

Unit in excellent conditions, no issues during the usage,, everything was great, manager attendance warm & great, excellent service

juan burciaga 
Rating:
5.0

Friendly service. Easy quick in and out. I’d definitely recommend it to anyone.

Gustavo Valenzuela 
Rating:
5.0

Tell customer on how much more or less his bill is going to be in the unit maybe it will be cheaper on another. Like me I rented a van bill came to a total of 250.00 if I would have rented a trailer and hauled it with my truck it will have been like 100.00 but I think it will never happen. But now I had to go through that to learn on my own I'm going to buy my own trailer is a lot cheaper

Juan Castrejon 
Rating:
5.0

Nothing everything was awesome 👍

mario velazquez 
Rating:
4.0

Customer did not leave a comment.

Oscar Ortega 
Rating:
5.0

The General Manager and his staff were extremely professional, courteous, and prompt when receiving and returning the transport trailer.

PETER ROBLES 
Rating:
1.0

Customer did not leave a comment.

Felicia Chacon 
Rating:
5.0

Great service and friendly faces.

Frank Herrera 
Rating:
5.0

People that works there was so helpful

Hector Aguirre 
Rating:
5.0

Customer did not leave a comment.

Jerry Sessom 
Rating:
1.0

Better customer service and support!

robin wood 
Rating:
5.0

Customer did not leave a comment.

cecilia holguin 
Rating:
5.0

I was just a little confused on how my vehicle didn't fit on the ramps even after the vehicle description was given. Maybe the car is smaller than stated on the data base. Everything worked well.

Cesar Gutierrez 
Rating:
5.0

Trucks are in good condition and staff is helpful!

El Paso High Sch Band Boosters Associ 
Rating:
1.0

The children who work there are there for a paycheck and only that. I knew I left my keys in the truck when it was dropped off, my mother called, they said there was nothing. I went in myself, they said the truck was lent out but they didn’t find anything. My mother went in the next day to TRIPLE check, and they magically appeared. Had my mother not gone to check again, I would’ve been in the hole a few hundred dollars to replace those keys and what they went to. These children need to be more thorough in their cleaning before lending out their trucks. Poor service overall.

Gisela Castillo 
Rating:
5.0

From online reservation to drop off ... flawless transaction. The cargo van was perfect in every way. The quote and final bill were right on. Staff were friendly, helpful, and professional. My first rental at the Paisano location. I'll be back! Plus they sell propane too! Binus!!

ROBERT RESENDES 
Rating:
1.0

At the time of moving out, there was not enough room to park a truck and use its ramp. There were some U-Haul trailers blocking the access to park the truck and the assistant worker didn’t want to help moving the trailers.

Gustavo Garcia  |  Overall Experience 
Rating:
5.0

Ruben was very professional and helpful

ALBERTO DELGADO 
Rating:
5.0

Customer did not leave a comment.

BRIANNA MEZA 
Rating:
5.0

It was easier than what I thought. Everyone was very professional

Humberto Romero 
Rating:
2.0

Customer did not leave a comment.

lizaso sarabia 
Rating:
1.0

I got the U haul there was a soda stain on the ceiling, before I even got the U haul and employee hit a truck with the box truck. The I get the U haul park it at my apartment and fill it up right. I then proceed to turn it on only to find out the U haul died, I waited 2 hours in 115 degree weather for Roadside and another 2 hours for him to fix the problem and get another battery. I would not recommend this U-Haul location to anyone else. I had called the location and they told me I was basically on my own. I had to look up U haul support.

Julian Duran 
Rating:
4.0

I was told to refill the tank at a quarter of a tank .. and was left on Empty when o picked it up

Jacques McNeil 
Rating:
5.0

Customer did not leave a comment.

David Wyatt 
Rating:
5.0

Customer did not leave a comment.

ERIC MOON 
Rating:
1.0

Gave me truck in EMPTY

bianca dozal 
Rating:
5.0

Pablo was awesome Very helpful Great experience

John Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto Gonzalez Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon Singh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilbert Zambrano  |  Overall Experience 
Rating:
5.0

Super friendly staff!

Adrian Gonzalez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

henry garcia  |  Overall Experience 
Rating:
5.0

Pablo is very friendly

henry garcia  |  First Impressions 
Rating:
5.0

Thank you.

fransisco laurez  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Trailer Hitches

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  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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