When I arrived nobody came out to help me despite me pulling up right in front of the window. I went in and had to get the guy behind the desk to help me he was too busy wasting chips to come out. After waiting another minute for him to eat my chips he came out and said I was good to go. This was on a Friday and Monday I receive a call from the manager asking about the uhaul I dropped off. The manager states I didn't return the trailer and insist that I must of left it at another location and demanded that I come to his store, I just started a brand new job here and couldn't just up and leave. Luckily I took a picture of the trailer as I dropped it off I front of his store to prove I returned it. They claimed to me that they checked the lot three times for the trailer and it wasn't there until I sent the picture. The manager Pablo called me and said the guy just forgot to log the return.DALI P.
Customer Reviews for U-Haul Moving & Storage at Paisano
El Paso, TX 79925
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Laura P.
Too expensive. Previous rental was a bigger truck, same distance, and $200 cheaper.Christopher F.
over all great experience, asked for a coupon and none availableCarol E.
Representatives could be a bit friendlier.Diana E.
El cliente no dejó un comentario.Rene D.
El cliente no dejó un comentario.DARRYL S.
Very great serviceGUADALUPE D.
Staff that assisted me was very professional. I would be happy to use this location in the future.John T.
THE TRUCK KEEP BREAKING DOWN IN MIDDLE THE ROAD AND THEY SAY IT WAS NORMAL , IT NOT NORMAL AND IT NOT SAFETY ON THE ROAD AT ALL I WANT FULLY REFUND AND TRUCK CANT BE USED IN FUTURE SERVICESElizabeth B.
El cliente no dejó un comentario.JACOB T.
We were in an accident in Arkansas and staff took real good care in making sure documents were filed.MARTY S.
El cliente no dejó un comentario.MICHAEL J.
My reservation did not get confirmed; my trailer was not available when I went to go pick it up. I ended up getting a larger trailer but I got a discount for my troubles.JIYOON B.
Overall, great customer service.LORENZO A.
Awesome!' I added this location in my contacts for future services.RAUL C.
Your front door girl at Austin very rude and not helpful at all. Your workers in the back we'red very helpful .JAVIER O.
The female employee was on her phone and took forever to assist. I got charged 180 for in town move and they charged me extra because I went over the miles when U-haul is the one that changed my pick up location almost 20 miles away from where I needed to go. Poor experience.JENNY L.
I have been moving the entire month of August. So I have rented plenty of trucks of all sizes within the months. Sunday when I walked in there, the girl at the counter was so rude!! She did not want to assist me. I am a verified customer and she would not check. The guy Carlos had to come over and tell her to look me up. She rolled her eyes and told me to give her my number. She was really annoyed that she had to help me. It was such a bad experience!!!! Never have I gone through that. I have spent so much money with you. Next time I'll go with a different company for sure. And will recommend everyone to someone else, not to you all.PATRICIA H.
Great workJOSE M.
Better service.RAUL A.
El cliente no dejó un comentario.kARINA C.
El cliente no dejó un comentario.ROBERT R.
I was given a U-Haul trailer that did not function properly. The lights on the trailer were not working properly. When I went to pick up the trailer the associate told me the trailer that was reserved for me was out of commission and he would need to find me another one. Then He told me he would just fix the issue right away and let me take the trailer. He made no repairs and sent me on my way only to find out the brake lights and blinker did not work. I took the trailer to the westside location and the manager there told me that it was the break light that needed to be replaced and that I would need to go to the original location. I took it over to the paisano location and they told me it wasn't the trailer it was my truck and that I needed a new fuse. I went to purchase a brand new fuse and even that did not fix the issue. I took my brand new truck to the dealership to see what the issue was and there is no issue with my truck. U-Haul was not helpful whatsoever. They basically told me too bad. I had no choice but to use the trailer as is because they offered zero solutions. Extremely unprofessional. I had even purchased the road side assistance and insurance policy and even with that was given no solution resulting in a ticket because the lights were not functioning.JENNA A.
El cliente no dejó un comentario.Joseph H.
El cliente no dejó un comentario.PETER P.
Everything was awesome... staff was greatJORGE G.
El cliente no dejó un comentario.JAIME A.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.JARED B.
El cliente no dejó un comentario.ALEJANDRO L.
The stupid app fix it ðŸ˜’Juan C.
El cliente no dejó un comentario.JARON D.
El cliente no dejó un comentario.OCTAVIO S.
El cliente no dejó un comentario.ANA D.
El cliente no dejó un comentario.JOSE B.
Great establishment and service friendly environment!Devante S.
El cliente no dejó un comentario.Jesus R.
Most unprofessional experience. No one notified me the size truck I reserved was not available, nor did they make any concessions to rectify the issue. Instead they threatened to cancel my reservation. I was forced to take a 26' truck for a very small move. Gas on a 26' truck was much more expensive then the reserved truck. Corporate made me believe that the drop off location would adjust my charges. Don't believe that crap. There is nothing they can do because you pay for the rental when you pick up the truck, at least this is true for a one-way. Shout out to Evan at ABA Recovery. Although he could not help with the poor service we received, he was the most professional, kind and polite person in this horrible experience. I highly recommend visiting Evan for any of your truck rental needs.JINA LYNN B.
El cliente no dejó un comentario.Myron L.
El cliente no dejó un comentario.MARISSA B.
Nothing location was awesomeJOSE B.
Clerk said we had 1/4 tank of gas but as soon as we drove away, the gas light came on.. Another clerk, female, was rude to us.Jose F.
El cliente no dejó un comentario.MARCO J.
Fast friendly serviceGEORGE Y.
Staff was very helpful and courteousAngelina B.
Very nice employees and clean and in a good location.Cathy L.
The vehicle steering was all over the place, it has about an inch in gap, when changing direction Door gasket worn out > noiseNicolas K.
The van we got had a windshield with a large chip on it . There's no check out and so when I noticed it , I called and the guy at the counter didn't even know it was there. The miles on that van seemed to go too fast and I think you all should make sure your odometers are not accelerated because that it a major issueBONNIE G.
Staff sent us to the wrong place, gave us the wrong information, rude, and not helpful. Trash experience and wouldn't be the first time.MARTIN C.
El cliente no dejó un comentario.JOHN F.
El cliente no dejó un comentario.kevin M.
Everything was great. The truck was clean and there were no problems. The employees at this location are top notch, really nice and helpful.John M.
The staff at the Paisano location were friendly and very helpful.SYLVIA B.
El cliente no dejó un comentario.Elizabeth G.
I live in the 79904 zone and travel to this location. They always have trucks, trailers, tow dollys, or what ever I need. I am so honored to do all my business with Uhaul of Elpaso. Employees are very friendly great service and helpful.â€The Best of The Bestâ€GARY H.
Pablo was awesome and very helpful with our last minute changes. Thank you again for making our move go smoothly.Rosalyn Kristine S.
El cliente no dejó un comentario.Samuel O.
Check in was quick and efficient. Thank you!ELIAS P.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.DARRYL S.
Proper maintenance on vehicles. Missing wiper fluid, vehicle needed alignment, sterling wheel was looseVIRGINIA F.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.CHANDLER ISAAC A.
Quick and efficient team! They did a great job.MONTE A.
El cliente no dejó un comentario.JOSEPH B.
What I experienced, to me everything was great. Thank you guys for making my move easierCHRISTOPHER D.
The owner/operator was extremely professional and got my rental out to me and returned in a very expedient manner. I'd recommend this location over the others I have used in the El Paso area.Jordan M.
El cliente no dejó un comentario.CESAR M.
When you pass the truck over to the customer, show them the features of the vehicle. It took me several minutes to figure out where everything was. It's a little thing, but it makes a difference.Bruno K.
No improve necessary, everything is to standard and employees are professional great customer service. GraciasELIZA L.
El cliente no dejó un comentario.MYRON H.
El cliente no dejó un comentario.VIRGINIA R.
El cliente no dejó un comentario.GRACIELA V.
I made the reservation in advance at the Rojas location yet I had to drive to the Paisano location to pick up the trailer. It was an inconvenience especially since the Rojas location is maybe two miles from my house. The Rojas location is a much bigger facility, easier to access, and easier to maneuver within. My point is that I expected a convenient pick up near my home. Instead I had to drive out of my way to pick up the trailer. It was an inconvenience.William S.
Customer service was excellent.Stuart J.
El cliente no dejó un comentario.JOHN D.
I got a call just in time to drop off the trailer so that we can unload the truck. Which I thought was clutchJaNice M.
El cliente no dejó un comentario.GREGORY G.
Fast and prompt service. This is the reason we repeatedly use this Uhaul Location!!!JOSE B.
Equipment reserved was not available but store manager made up for itOSCAR M.
I called this store since my initial location for dropoff was closed. Pablo was very courteous over the phone & said no problem, return trailer and I'll take care of you. When I arrived, the young lady working there provided my receipt &. she actually removed trailer from hitch all in 10 minutes. Great serviceJOSE R.
El cliente no dejó un comentario.CARMEN V.
It really sucked when I got to my drop off point to find it locked up and no one answering the phone at 1:30 in the afternoon. So I got changed to drop off that is run like a real business ought to be.Michael D.
Nice people and the whole process was fast and clear for both picking and return (return was very fast I should say). Courtesy staff. Will definitely recommend.ADEL M.
I reserved the trailer at u haul by my home but had to paisano to pick it upKENNETH B.
Nothing really needs any improvement done. The whole experience was great starting from the moment I made a call for a reservation till the return of the equipment. Will recommend to everyone I know that'll be moving.CELESTE G.
The guy that uninstalled the trailer stole my hitch clip, very unprofessional!ELIEZER G.
We used this location, not because we wanted to but because we were basically forced too based on availability. But once here we were charged more for the equipment than at our first choice for the same equipment. The equipment was already dinged up at the time received.MONTRELL K.
El cliente no dejó un comentario.PEDRO M.
El cliente no dejó un comentario.Luke K.
El cliente no dejó un comentario.ANA D.
El cliente no dejó un comentario.DOMINICK J.
El cliente no dejó un comentario.George K.
El cliente no dejó un comentario.Manuel S.
El cliente no dejó un comentario.IRVING C.
The wiring on the trailer was defective. Connection was intermittent. I had to change trailers in the middle of my tripIsmael V.
El cliente no dejó un comentario.henry g. | Overall Experience
Pablo is very friendlyhenry g. | First Impressions
Servicios adicionales en esta ubicación
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