Comentarios del cliente para U-Haul Moving & Storage at Oso Blanca

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Oso Blanca

Grado total:

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damion b. en

Grado:

its was a average experience

Michael F. en

Grado:

Tanya was awesome and made the rental experience a true pleasure. This is the 2nd Truck I have renter from this location in 2 weeks and would not consider going anywhere else.

John S. en

Grado:

Very professional people. Thank you.

Carol P. en

Grado:

The person who checked me in was great. Gave me all the info i needed. Seamless, easy.

Kimberli G. en

Grado:

Easy process! Thank you!

Beatrice G. en

Grado:

El cliente no dejó un comentario.

Bruce D. en

Grado:

El cliente no dejó un comentario.

leomar D. en

Grado:

El cliente no dejó un comentario.

jona l. en

Grado:

Tierra and Robert were extremely professional and awesome!

Edward C. en

Grado:

I just wanted to take this time to say that the staff is great. Tierra is the best....she always has a smile and willing to help with any questions I may have....Great job !

Matthew Z. en

Grado:

Robert the manager was extremely helpful in both the rental and return experience. Great customer service

Tommy H. en

Grado:

System down and caused a delay when pick up truck.

Oscar F. en

Grado:

El cliente no dejó un comentario.

Jack & linda S. en

Grado:

Staff was veryhelpful and pleasure to work with.

Bradley A. en

Grado:

l will not use this location again because the woman working there told me if I don't take their insurance and there is an accident, even if the accident is clearly the other driver's fault U-Haul would sue me and chase me forever etc. All total lies and BS. Insurance is extremely profitable and I guess the managers make a cut of that money by the way it was pushed and pushed and pushed on me. They lie to you trying to scare you into taking their insurance. I am covered in any car I drive with my insurance, but she told me that didn't matter I had to have theirs or U-Haul would go after me. The police should look into these tactics and people. A sting operation would be great!

Constance H. en

Grado:

Worst experience EVER

Travis B. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Just awesome

steven c. en

Grado:

Great customer service and fast service.

BRIAN A. en

Grado:

The management was absolutely awesome, very customer oriented.

Shannon H. en

Grado:

Horrible customer service.

Albert S. en

Grado:

Bait and switch tactics with the window price. I'll be more careful next time. $29 turned into $99. $0.79 extra per mile plus fees, adds up quick.

Zederic H. en

Grado:

El cliente no dejó un comentario.

Debra R. en

Grado:

El cliente no dejó un comentario.

Tina B. en

Grado:

I had a very good experience with the gentleman that checked me in and out he was so nice I hope he stays there he makes a great addition to uhaul

Tanya J. en

Grado:

I am not using this location in the future. I paid in full when I returned the truck with no incident. Twelve days later, U-Haul debited over $600 from my account. They did refund all except $162.20 for alleged damage to the unit which was reported (without my knowledge) the day after I returned the unit (1) The clerk fully checked the unit upon return and DID NOT advise of any damage to the unit - damage WAS NOT indicated on my final receipt when I paid in full for the rental (2) I paid for the optional damage waiver and was not informed that a ($150 plus tax) deductible would apply in case of damage or loss to the unit.

Joseph A. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

El cliente no dejó un comentario.

Trevor N. en

Grado:

El cliente no dejó un comentario.

R Dawn C. en

Grado:

All went smooth & timely!

Gregory S. en

Grado:

I was not happy to have run around to more than one location to get the equipment that I had reservations for over 3weeks in advance for a crosscountry move. I was offered no discount for the inconvenience.

Marcus S. en

Grado:

Outstanding service

Arthur R. en

Grado:

The staff there is very friendly and the online check out process makes it really easy to rent a truck.

Kimberly G. en

Grado:

Very helpful

Thomas L. en

Grado:

Truck had very high miles and play in the steering made it scary to drive. Got to the counter and only one person helping costumers other employees walking around

Michelle M. en

Grado:

Very friendly reps. When I walked in the manager was busy, there was a line and the phones were ringing but she kept letting the customers waiting know she will be right with us. Very nice atmosphere

Albert C. en

Grado:

Everyone was/is very pleasant to deal with !

Brea B. en

Grado:

The young Woman working today has really poor people skills, and needs to learn proper communication skills with U-Haul customers!

Jill A. en

Grado:

El cliente no dejó un comentario.

edwin D. en

Grado:

To small hard to get in and move around. Not enough room to maneuver.

Daniel R. en

Grado:

El cliente no dejó un comentario.

mike L. en

Grado:

El cliente no dejó un comentario.

Aaron V. en

Grado:

El cliente no dejó un comentario.

Thomas D. en

Grado:

Really good, nice, professional and fair. Thankyou

gina F. en

Grado:

El cliente no dejó un comentario.

Anita T. en

Grado:

Location is difficult to reach due to a median in the middle of the street that prevents left turns.

Wesley T. en

Grado:

El cliente no dejó un comentario.

Gary S. en

Grado:

Busy location, but there are always very helpful and polite.

Donald M. en

Grado:

Engine operation was horrible. When the truck was accelerating around a curve, or sometimes forward, the engine would return to idle even with the gas pedal depressed. After a short time the engine would catch and surge forward. Scary as all get out when trying to enter a freeway, or just to turn a corner. Damn truck added many grey hairs to my head.

Vernon L. en

Grado:

El cliente no dejó un comentario.

Christopher P. en

Grado:

Each person I spoke to was kind and professional. When there was a problem with my contract the employee was quick to make it right. I've rented a U-haul at least 10 times and this may have been my best experience yet!

Barry M. en

Grado:

It was all great!!

Keygan S. en

Grado:

El cliente no dejó un comentario.

Melissa J. en

Grado:

El cliente no dejó un comentario.

Joshua S. en

Grado:

El cliente no dejó un comentario.

Wendy P. en

Grado:

El cliente no dejó un comentario.

Al K. en

Grado:

El cliente no dejó un comentario.

Nicholas V. en

Grado:

El cliente no dejó un comentario.

Al K. en

Grado:

El cliente no dejó un comentario.

camille S. en

Grado:

El cliente no dejó un comentario.

Denis H. en

Grado:

It was a eazy

Gregory H. en

Grado:

El cliente no dejó un comentario.

Georgette B. en

Grado:

El cliente no dejó un comentario.

Justin K. en

Grado:

El cliente no dejó un comentario.

Douglas W. en

Grado:

El cliente no dejó un comentario.

Sean H. en

Grado:

El cliente no dejó un comentario.

Al K. en

Grado:

El cliente no dejó un comentario.

Pedro C. en

Grado:

El cliente no dejó un comentario.

Emmanuel H. en

Grado:

Gas tank was not filled from previous use of the vehicle. I had to add fuel myself to make it to my destination. The uhaul technician who I returned the vehicle to made a note on my account about a possible reimbursement or credit. Great service and a friendly staff!

Shane P. en

Grado:

El cliente no dejó un comentario.

Phillip C. en

Grado:

Nothing.The staff is always professional and nice.

Nina W. en

Grado:

El cliente no dejó un comentario.

Mark H. en

Grado:

El cliente no dejó un comentario.

Sergey Y. en

Grado:

El cliente no dejó un comentario.

Patricia H. en

Grado:

The service I experienced was OUTSTANDING! Teairra was very welcoming and helped me out so much. She was patient && very professional. I will be referring this location to everyone I know!

Micheal S. en

Grado:

El cliente no dejó un comentario.

Arthur R. en

Grado:

Steering had a lot of play in it, good for short distances.

Felicia P. en

Grado:

It was perfect.

Marc L. en

Grado:

El cliente no dejó un comentario.

Demetrius B. en

Grado:

El cliente no dejó un comentario.

Shirley H. en

Grado:

Just maintain your credibility. Very good!!!

Antonio D. en

Grado:

El cliente no dejó un comentario.

Tyler B. en

Grado:

The lot is tiny, the location is on the north end of Las Vegas but we came up oso Blanca and I had to attempt a uturn in the middle of traffic because theres no left turn lane access to the place of business, staff were great truck ran fine, but I wouldn't tell anybody to go there just because of that.

Sherrell B. en

Grado:

The employees were professional and courteous.

Victor W. en

Grado:

Excellent customer relations. The staff is friendly and responsive to customers needs.

Keren S. en

Grado:

Everyone is always super friendly and helpful! Thank you!

Jose M. en

Grado:

Thank you for everything everyone is very friendly there

Theresa N. en

Grado:

Staff was unprofessional. One of which was the female manager. SMH!

Kenneth H. en

Grado:

Easy peasy 123zies

JOSEPH F. en

Grado:

They helped me change units on the same day and cleaned the new unit before they gave it to me.

Anna C. en

Grado:

U haul picked up my rental truck because I had a heart attack my check books were stolen out of my boxes and they wrote 1890 in checks in my account then she wanted to charge me 1400 for unloading it

Darrell S. en

Grado:

Everyone was great...very professional, courteous, and fast!

Jason B. en

Grado:

Rip Off!!! I already thought that an additional 79 cents for each mile was high but then the vehicle needed to be return to the fuel level in which I received it (1/2 full) which costed an additional $10 for only 18 miles of travel. The kicker for me was when returning the vehicle and was charged another $10 because I used the dolly and pads that came with it. Don’t even put them in there if there is going to be a charge or at least have the sales rep inform the customer of this charge up front.

ERNEST M. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

El cliente no dejó un comentario.

Paul H. en

Grado:

great facility and the employees were very helpful and friendly

Mark A. en

Grado:

Customer service was excellent

Maritza W. en

Grado:

El cliente no dejó un comentario.

Kiara B. en

Grado:

The area is the best. She made my moving disaster a little less stressful. Thanks Uhaul.

Zdenek H. en

Grado:

El cliente no dejó un comentario.

Bernardo C. en

Grado:

The staff they kind and friendly

Suzette A. en

Grado:

El cliente no dejó un comentario.

michael A. en

Grado:

El cliente no dejó un comentario.

Billie H. en

Grado:

El cliente no dejó un comentario.

PHILLIP C. en

Grado:

N/A

Frank E. en

Grado:

Please put more than 3/16th of a tank of gas when renting. the first thing a customer does NOT want to do is go put gas in it...

GEORGE M. en

Grado:

The facility was always clean. The staff always presented a professional personal appearance.

Dylan W. en

Grado:

El cliente no dejó un comentario.

Brenna W. en

Grado:

El cliente no dejó un comentario.

Jennifer P. en

Grado:

El cliente no dejó un comentario.

MILES Y. en

Grado:

El cliente no dejó un comentario.

Kathy L. en

Grado:

El cliente no dejó un comentario.

MARK C. en

Grado:

While fuel gauge indicated full at check out, that was not the case. I drove the van 39 miles with no more than 200 lbs of cargo. When I went to refill van with gas, it took 5.5 gals on gas to fill to auto shut off. The fuel gauge was way to the right of full after fill up. While I honestly did not expect an adjustment upon return, I expected the employee checking me in to listen to my concern and at least validate my friendly message to him. Good experiences are what brings people back to a business such as yours. I doubt I will rent again from this location, nor will I recommend the location to others.

terrance P. en

Grado:

El cliente no dejó un comentario.

PATRICA C. en

Grado:

Great storage facility! Location was perfect and everything was always so clean, and that’s saying a lot considering how dusty Las Vegas is. Moving carts were readily available too!

Raymond B. en

Grado:

Great knowledge and customer service!!!

Regina U. en

Grado:

The facility was clean and easily accessible. When I needed to speak with someone they were friendly and helpful..

Renee H. en

Grado:

Staff was helpful and very friendly.

Robert M. en

Grado:

I was treated extremely courteously at all times by all U-Haul management personnel and all employees, and all questions were answered satisfactorily, and final resolution completely satisfactory.

Landy T. en

Grado:

The staff was very friendly and helpful.

jim R. en

Grado:

Robert and his wife and Neiasha from Smoke Ranch and Rainbow has given me the best customer service that I've ever experienced for over 2 years now. They keep their facilities very clean and sanitary.

Leigh H. en

Grado:

great staff very helpful

Troy O. en

Grado:

The service I received in Hayward was terrible the guy that hooked up the trailer left wires and the chain rubbing on the ground and he could have told me how to load the trailer we almost flipped.

Dawn I. en

Grado:

Setting up a storage was a very easy process. The facility is fantastic and the organization was amazing. I wish I would have moved to this storage years ago.

MICHAEL W. en

Grado:

Our experience here was great until day we no longer needed the space. We rented the space for 2 yrs. on autopay; so we were never late with the rent. BUT THEY WOULD NOT PRORATE THE LAST MONTH UNUSE

Craig D. en

Grado:

Service at this location was fantastic. So far, I'm completely satisfied.

GERRY N. en

Grado:

A 40% price increase over three years is not acceptable, especially since the facility is not air conditioned.

Petrina S. en

Grado:

<3

CHARLIE H. en

Grado:

YOUR STAFF WERE VERY HELPFUL IN REGARDS TO THE ORIENTATION OF YOUR FACILITY AND THE RULES AT THE FACILITY.

Zachary M. en

Grado:

Staff was very friendly and helpful.

Ken K. en

Grado:

N

Aron G. en

Grado:

Very detailed and professional.

Frederick L. en

Grado:

Professional service and clean facilities.

Michelle M. en

Grado:

Excellent service! I'm excited to park my commercial truck there!

Claudia P. en

Grado:

Absolutely no complaints! Thanks for keeping my stuff safe !

RALPH B. en

Grado:

Great management team with Genevieve and Eric

Thomas C. en

Grado:

Excellent service the staff was very helpful and accommodating

Mark W. en

Grado:

Great

Nathaniel R. en

Grado:

I want to thank the staff for their fantastic help with my moving from Arizona to Las Vegas. Thank you.

Gloria P. en

Grado:

Great staff. Easy access.

Amy C. en

Grado:

Great facility and customer service

Lance K. en

Grado:

This by far was the best U haul experience I have ever had. Friendly Efficient staff and they treat everyone with respect. I will not be using another company from on. Excellent U-haul Facility!

lester G. en

Grado:

My wife and I are very happy with management the way thay run this facility we will recommend u haul To friends and family. Thanks

James H. en

Grado:

Only ever spoke to staff when I arrived and when exited.

Wendy K. en

Grado:

Staff was very friendly and helpful. This was the best Uhaul experience I have ever had.

Kristopher G. en

Grado:

Everything was great! Next time we have storage needs we will know exactly where to go.

David W. en

Grado:

Excellent and very helpful staff. Always looking outside the box to help.

Kemberly P. en

Grado:

Sharmel and Genieve were most helpful and explained everything very clearly. They have great personalities and provided excellent customer service.

Justin H. en

Grado:

Staff very courteous

Shontell M. en

Grado:

Rate increase speeded up my move out. The beginning of my business with them was horrible but was literally forced to stay with them.

Stacye T. en

Grado:

Used storage for 6 months. All employees were helpful when we needed help. Move out was fast and easy.

Brian O. en

Grado:

Very pleased with this Uhaul.

Richard G. en

Grado:

Great experience storage and truck rental

Pete D. en

Grado:

Genevieve was awesome. Helpful, personable, and friendly. That’s always appreciated.

Erin D. en

Grado:

Great customer service. They were always accommodating. I never worried about time they took with customers in front of me because I knew they would give me the same attention and they did.

robert d. en

Grado:

Thank you.

Iris V. en

Grado:

Great staff, beyond helpful and go out of their way to make things smooth !

Richard J. en

Grado:

Management was the best!!!And the It was always clean and enjoyed the experience. I would recommend Oso Blanca Uhaul location to anyone and rate it a Big 10!!!

Tremena W. en

Grado:

I used this storage for a couple of years. I never felt missed treated or not appreciated. I recently emptied my storage and the staff so graciously bid me farewell. Thank you Uhaul

charlene D. en

Grado:

The staff was excellent! Great people skills and very personable.

AKIKO C. en

Grado:

The staff at Oso blanco, were extremely pleasant and proffesional, renting storage space at this site was one of the easier parts of my move. I would definitely rent from Uhaul oso blanco again

Maximilliano D. en

Grado:

thanks

amy s. en

Grado:

Wonderful staff

Majken S. en

Grado:

Quite helpful and friendly. I would use this facility again.

Gregory B. en

Grado:

We signed up with the old managers a married couple. They were helpful and very nice. Not now with the new management. Eric said he was the new manager, and had an attitude, including office staff.

raymond A. en

Grado:

Great people and storage

VERONICA S. en

Grado:

Everything was great. My ONLY complaint is that you don’t prorate the last month. I paid for June 9-July 8.....left on June 13, and you kept my month’s rent.

Desiree T. en

Grado:

I absolutely love Eric, Genvieive and Sharmel! They were very helpful and I loved their personality.

Cassidy G. en

Grado:

Move in and out was easy.

Natalie T. en

Grado:

The staff here are always friendly and super helpful. They get you in and out quickly and the facilities are perfect and in a great location.

ELKE G. en

Grado:

Very pleased with the facility. Helpful staff.

CASSANDRA D. en

Grado:

I love each and every employee that work out of the Oso Blanca storage office, they are the greatest 😘

Shelly F. en

Grado:

Great customer service !!

James H. en

Grado:

Have none at this time