Customer Reviews for U-Haul Moving & Storage at Oakwood

4502 reviews

No 4 Westbank Exp   Gretna, LA 70053
(By Oakwood Mall)

(504) 368-1965

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 368-1965

No 4 Westbank Exp
Gretna, LA 70053
(By Oakwood Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

tabitha C. 
Rating:
1.0

The staff is not well trained on installing and removing auto transport and trailers. The manager at that location said, that customers have to remove their own auto transport and trailers. HORRIBLE CUSTOMER SVC!

tabitha C. 
Rating:
5.0

Customer did not leave a comment.

AURORA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT T. 
Rating:
2.0

After flying in from out of town, I found that this location was unable to fulfill my reservation. (Defeats the point of reserving in the first place) Their inventory was not accurate, and they did not have the much needed appliance dolly, nor did they have the ‘one-way' utility trailer that I requested weeks in advance. After this, I was told to drive around to other locations to piecemeal my order together. Not sure what happened to customer service? Not only is their expectation ‘Uhaul' but you do everything else as well. They could have made this process more user friendly by having the needed equipment available. Or, offering to have the equipment brought to the location; so I wouldn't have to drive around on a whim.

MARSHALL C. 
Rating:
1.0

the mirror on the driver side...was broken....it would close inward...contantly while driving......the seal to the dolly...broken off easy...while ...the guys were loading and unloading the truck...and i didnt like....explaing to the manager....the packer made a mistake and kick the seal as to where it open...but by mistake.....when i went to pick up the lock out of the lock box....it took approximately ...30 min....cuz i didnt know how to work that kind of lock...and when the agent was on the phone...with me...at midnight ...along....in the dark....trying to open up a lock...that was actually jam.....sock was the code...but cuz it took so long..the agent told me to tryi ...the code...slip...it still didn't work..but the conclusion was it was jam...and took....such strength...that i didnt have..to get this box..up..much pulling ...much fighting with this lock to get it ...open.....the check engine light was on....much ..much ...play in the steering wheel ...steering wieel was extremely lose...while driving......

Annette P. 
Rating:
5.0

Nothing at the moment

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

WARREN W. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Customer did not leave a comment.

Trenise P. 
Rating:
4.0

Customer did not leave a comment.

Anthony Hoan N. 
Rating:
5.0

Customer did not leave a comment.

Ronald G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAGIEVE G. 
Rating:
5.0

Solid experience.

CORY G. 
Rating:
5.0

Very friendly and knowledgeable staff

Lori V. 
Rating:
5.0

Customer did not leave a comment.

Trederica L. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
3.0

Customer did not leave a comment.

SHAWN J. 
Rating:
2.0

My uhaul smelled like dog poop.

Charlene E. 
Rating:
5.0

Staff very friendly and helpful!! Thank you!!

ANNETTE J. 
Rating:
4.0

Customer did not leave a comment.

KEVIN J. 
Rating:
5.0

All was good.

Tracye N. 
Rating:
4.0

Customer did not leave a comment.

SHAWN P. 
Rating:
5.0

Professional, friendly, staff

Mechele B. 
Rating:
5.0

Awesome

VINCENT T. 
Rating:
5.0

Customer did not leave a comment.

YVONKA W. 
Rating:
1.0

Customer did not leave a comment.

Brandon C. 
Rating:
1.0

Very rude service and self check in did not work--began the process which led to a picture of a lock box that was not available for key pick up. Inquired with the gentleman cleaning one of the trucks and he responded, "I can't hear you and I don't know. Go ask someone else in the building, I don't know what you are asking me for." We went into the building, there were two ladies sitting behind the counter and we greeted them and inquired where to find the pictured lock box that UHaul had in the app for self-check in. The black lady asked what we were trying to do, we told her and she proceeded to look at her phone. The white woman asked and then looked up the info. She took out the previous reservation I had made and re-entered. She requested an alternate number for us, I gave it to her and she made a call on the phone. She responds to me, sorry that didn't work so we cannot reserve it. I told her it definitely works, she tried again and says I must've pushed the wrong buttons. Then she holds a private conversation loudly with the black woman and says "I have problems with customers coming up here with attitudes," and then she addresses the gentleman that was cleaning the truck and proceeds to stop what she was doing to speak to him. Once I paid, then she began to get more polite and said she liked the truck that I was renting and goes over the information. Customer service training is desperately needed to enhance the customer experience.

Kimberly T. 
Rating:
3.0

If a customer leaves their dolly in the back of the truck by accident please contact the customer instead of allowing it to come up missing

ADREAN S. 
Rating:
5.0

Customer did not leave a comment.

Yolonda T. 
Rating:
3.0

Representatives behind the counter weren't friendly lackluster service

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

WINESIA G. 
Rating:
5.0

Customer did not leave a comment.

Warren C. 
Rating:
5.0

look in roof from previous damage/repair caused some of my household goods to get wet

Barry C. 
Rating:
5.0

The truck was nice, clean and ready to go. The staff was very friendly. I would definitely do business with again when I need too.

Tiffany S. 
Rating:
4.0

they were good people

Brian D. 
Rating:
3.0

Customer did not leave a comment.

LOUVINA S.  |  Overall Experience 
Rating:
3.0

Rental equipment not in truck. Still charged for it, but at least they didn't claim I stole it.

Patrick W. 
Rating:
5.0

We appreciated the helpful and accurate staff and especially liked the first month being free.

Timothy P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Corey L. 
Rating:
1.0

Truck broke down on my first trip, spent 6 hrs on side of the road between trying to get in touch with roadside assistance, waiting for them to show up (took over 2hrs) and waiting almost another 2 hrs for tow truck to arrive then almost another hr for him to hook the truck up. When it first happened I called the store and they basically told me there was nothing they could do for me but to call roadside assistance, the store never even wanted to try to get me In a new truck till the next day, causing me to lose the only help I had from a friend moving. This caused me to lose basically 3 days moving and having to pay for another 2 day of truck rental

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Sharon H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
2.0

The service was terribly slow. The first trailer I was assigned had a flat, requiring me to go back to the counter to get a new trailer. Additionally, when I booked the reservation about 1.5 weeks beforehand, the quote I was given (which I prepaid) included safetow. Surprise, surprise the coverage was magically omitted when I went to checkout at the counter. I was charged for it again in store.

Hirofumi K. 
Rating:
5.0

Customer did not leave a comment.

Tonya P. 
Rating:
3.0

Reserved a "20 ft truck when I went to pick it up, they told me they only had a "17 ft truck.

MARTHA L. 
Rating:
5.0

N/A

Shone W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

AURELIA M. 
Rating:
3.0

The website had a different set of Access hours than was actually the case. Those hours were part of my decision to go with UHaul. It was too late to change locations when I realized the true hours. I needed the storage right away

Patricia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEWIE R. 
Rating:
4.0

Customer did not leave a comment.

KAYLA T. 
Rating:
5.0

everything was awesone

Vincent T. 
Rating:
3.0

Customer did not leave a comment.

Jarmal M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN J. 
Rating:
1.0

Staff very rude and dismissive.

Jade P. 
Rating:
5.0

Customer did not leave a comment.

Tikesha P. 
Rating:
2.0

The truck size i needed wasn't available of course. Truck broke down TWICE. The lady at the desk could have at least said good evening when I get there to return it. The man checking my truck in was very polite and helpful.

Charlene E. 
Rating:
5.0

Customer did not leave a comment.

BETTY B. 
Rating:
5.0

Customer did not leave a comment.

Rosyln H. 
Rating:
3.0

When a person order a 26" truck, make sure you have it & don't down size to a 20".

Romell F. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

The manager was terrific, highly professional. My experience could not have been any better. The cashier, the gentleman who helped me with the truck I rented could not have been more helpful. It was nice to experience such a high level of customer service.

william r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA T. 
Rating:
3.0

The new lady was unhelpful, not willing to help me find other vans to rent, and when asked if other locations had any vehicles for rent, she replied by telling me and that she would give me the number, so i had to call and find out for myself

ENRIQuE C. 
Rating:
4.0

Good

KERMIT O. 
Rating:
5.0

Customer did not leave a comment.

Corey K. 
Rating:
3.0

Customer did not leave a comment.

Gregory S. 
Rating:
4.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

staff was amazing

ayan p.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

STEVEN H. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

vincent T. 
Rating:
4.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

N/A

MICHAEL W. 
Rating:
4.0

I love this location. The staff is amazing.

Donsynia R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Hopefully move out will be just as good of an experience as moving in was.

Timothy P.  |  First Impressions 
Rating:
5.0

ThAank you so so much!

MANDI G. 
Rating:
5.0

The people were very pleasant and efficient; especially the gentleman who checked in the van.

Brandon J. 
Rating:
3.0

They advertised they had 10 foot trucks, whereas closer locations said they could not guarantee that. But when I got there, they gave me a 15 foot, which cost me in gas and was a real problem with my move. I will just ship things next time.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

REYNARD C. 
Rating:
5.0

This was the 4th time I used this U-Haul location over the years. They are always courteous and fair. The equipment is always clean and ready to go.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

VINCENT T. 
Rating:
5.0

Aisha were very professional and polite

DARRYL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROLAND P. 
Rating:
4.0

Customer did not leave a comment.

Amber R. 
Rating:
5.0

Due to weather we had to reschedule a couple times. Staff was very courteous and helpful.

linda N. 
Rating:
3.0

U-haul online reservation system leaves much to be improved for ease of customer use. It took a number of attempts for me to get a reservation made and then on the day of pick up, the pickup location was changed. The notice of the change was by text, which I was unaware of because of an airline flight. From the airport, I attempted to pick up the van, but I had to drive an additional 15 miles through heavy traffic to pick up the van at the reassigned pick up location. I had also ordered online, some moving pads, but the reassigned pickup location had no record of the purchase I had made. They were unable to contact the purchase with the 1st U-haul location, so I had to wait a couple days to actually get the pre-purchased pads. All in all U-haul has a very poorly coordinated system of communication between dealer locations. The van itself was very reliable, comfortable and easy to drive, so no complaints about the van.

Bruce D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
4.0

Make sure that each truck is inspected because the young lady tried to put us in a van that had gas fumes throughout the vehicle.

Charles B. 
Rating:
5.0

Excellent job by the manager. Very nice lady, she is always friendly and helpful.

STEPHEN G. 
Rating:
5.0

Great service

Tiffany R. 
Rating:
4.0

Customer service was quick and efficient. Although the representative was working alone, she was quick, efficient, and multitask; which made the transaction smooth.

EDVA F. 
Rating:
5.0

everything was awesome !!!

VINCENT T. 
Rating:
2.0

The vehicle I put in the website to tow on my trip was checked and approved online. When I get to the U-Haul store, they took $1,000 from my bank account and then told me no I cannot pull this vehicle. So after spending another $400 on another trailer and pulling it with the vehicle I didn't want to drive, I have yet to be refunded my money. This has been 6 days ago!

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Alvin M. 
Rating:
5.0

Customer did not leave a comment.

kevin J. 
Rating:
3.0

The guy who hooked a 6/12 trailer to my truck was using the thing they moved Trailers around manually to place on my hitch. The man was banging and shaking my truck forcing me to go out and assist him. The man then gave me a faulty light harness. He told me to turn on only my flashers to check my light connection. He sent me on my way with the nastiest attitude.

Antonio B. 
Rating:
1.0

Don't steal money from customers by miss stating gas gauge reading. Contract said 3/4 tank of gas. I read the gauge and it had 1/2 tank. I did an adjustment test as instructed. I returned the truck with 1/2 tank of gas and was charged $30.40 for gas. After 55 minutes on hold, I received a refund for $30.40, but not for the taxes on the amount. I was told if I did not take $30.40 without taxes, I would get nothing.

ISIDORE S. 
Rating:
1.0

They stole money from me. I brought it back with a full tank, but they stole money for “gas” from me anyways. They also made the after hours check in process extremely difficult for anyone who doesn't normally use smartphones. This was horrendous.

justin B. 
Rating:
5.0

Customer did not leave a comment.

SHELLY N. 
Rating:
5.0

No everything was great

VINCENT T. 
Rating:
5.0

Customer did not leave a comment.

Olga O. 
Rating:
3.0

Customer did not leave a comment.

joseph B. 
Rating:
2.0

I was not notified that I would need to arrive within 30 minutes of my scheduled pickup time to get the truck. When I arrived, it was an hour past my scheduled time. I showed the woman working there an email that stated I could pick my truck up any time, 24/7. She stated that I misunderstood the email and there was no longer a truck. She rolled her eyes at me when I asked if there was anything else she could do. She said no. I asked if there was another type of truck or trailer I could rent and she said “probably not”, then ignored me and started helping the next customer. Luckily the other woman working overheard my issue, and was able to set me up with another van. If I hadn't been in tears and making a scene enough that the other employee noticed me, I would not have left with a truck. It was incredibly demoralizing and awkward.

VICTORIA S. 
Rating:
5.0

Everything was great from driving in to departure! Manager was super on point with my needs in and out.

MELVIN D. 
Rating:
5.0

Customer did not leave a comment.

Horace W. 
Rating:
5.0

follow up with customer contact when asked for help!!! reported damaged bumper 5 days ago,,still waiting for instructions

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Keyshon T.  |  Overall Experience 
Rating:
1.0

Climate control advertised No heating system Damaged to mt goods Called and placed a complaint no return call First manage told me to not park in a place Now he is not there everyone parks there Employees park need unpacking area Poor staff they need more The lady who does the cleaning s a sweetheart

monty a.  |  Overall Experience 
Rating:
5.0

Move in went awesome, Mr. Byron was very helpful and did a wonderful job with all my questions

Byron R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Bonnie G.  |  Overall Experience 
Rating:
1.0

They Gave my things away & the guys attitudes are ridiculously I will be moving forward to get something done bout the poor experience I’ve encountered last week!!!

tawana b.  |  Overall Experience 
Rating:
5.0

Thank you! Personnel always helpful and professional!

Kim D.  |  Overall Experience 
Rating:
5.0

Outstanding overall with everything. They was kind and had patience with every question I had.

Sulynn L.  |  First Impressions 
Rating:
4.0

Overall decent experience. However, I booked the unit through your main u-haul corporate number as it was done simultaneously as booking the trailer. The service agent clearly stated that I had a unit at this location that was climate controlled. I get to the location and they do Not have my reservation and cannot offer a climate controlled unit. This was frustrating. Then to be told we will be charged an extra $2 per furniture blanket if we don't fold them....REALLY?! Other than that, experience was decent. Team at this location still was helpful in resolving the issues.

Tonia B.  |  Overall Experience 
Rating:
2.0

Customer service was Horrible. The young man had an attitude the entire time it was as tho I Interrupt him. He was short, no explanation at all to what I was asking concerning the card to swipe to gain entrance to my storage on the third floor. He was just unconcerned about waiting on me.

Kathryn R.  |  First Impressions 
Rating:
3.0

I reserved a uhaul for February 29 at 7am ., totally forgot about that time made it to uhaul around 8 only to find the truck was No longer available., no warning Na email reminder nothing. I e reserved vehicles for personal usage and never received this type of service. Uhaul should definitely look into this policy and make the employees more sympathetic with customers because the attitudes are terrible

Danielle H.  |  First Impressions 
Rating:
3.0

It was a bad experience my storage was broken into and very personal things were stolen.

SIMONE A.  |  Overall Experience 
Rating:
5.0

Very professional and helpful Aisha and Darlene were very nice and assisted me with my new storage unit.

Kim D.  |  First Impressions 
Rating:
3.0

Need loyal customer incentives.

Charon S.  |  Overall Experience 
Rating:
5.0

Great staff and location loved my experience

Miquel A.  |  Overall Experience 
Rating:
5.0

Great job

michele b.  |  Overall Experience 
Rating:
5.0

Great service

John V.  |  First Impressions 
Rating:
5.0

The GM of this location was problematic to work with but the owner that I dealt with was amazing. She and her staff took care of our needs especially on our move out day. Hours of location are bad.

Cameron H.  |  Overall Experience 
Rating:
3.0

Not very happy i wasn't supposed to be charge but yet y'all two transactions outta my account

TRACY S.  |  First Impressions 
Rating:
4.0

I have been very pleased with the location and service I received. The staff is always courteous and friendly. They are very helpful too. Thank you for a great experience.

MICHELE R.  |  Overall Experience 
Rating:
4.0

Didn't like the hours because sometimes I work late and may need to get to my storage, and can't because it's closed. But it's totally understandable. Sandra D.

sandra d.  |  Overall Experience 
No reviews have been submitted for this location.

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