U-Haul Moving & Storage at Northeast Expwy

Clasificación:

1.0

By far the worst U-haul moving experience I've ever had. I waited 6 months to post my review just to ensure my card wasn't "accidentally charged"; that's my level of faith in this location. Upon arriving to retrieve the truck at our appointed time, there were two attendants in the building, one customer ahead of us, and a pretty long wait. While we waited for the one attendant working to become available, my girlfriend accidentally made eye contact with the other one, Breasia J. Now, we didn't mind waiting. I prefer polite behavior above all else. After assuming that meeting eyes meant demanding service, Breasia's unnecessary attitude went as far as to insinuate that she resented us for reminding her of what she had to do, when - quite frankly - nobody asked. Again, I was fine waiting on the attendant who was actually in a good mood. I wish I had gotten him. It wasn't long before I shared her attitude. The U-Haul experience is already long due to their terrible online interface, and the awful technological connection between store and POS system. That's always been evident. However, Breasia's attitude made a lifetime out of 15 minutes you couldn't pay be to relive.

Clasificación:

5.0

BEST STAFF FAST Service

Clasificación:

1.0

Customer service and they charge to much without explanation!!!!!!

Clasificación:

5.0

Everyone was great and eager to help. Darnell especially took extra time and energy to make sure everything was fastened down and looking correct before I left the store. Would suggest this store to anyone looking to love cross country from Atl.

Clasificación:

5.0

This location was amazing. They gave great recommendations and were extremely helpful, which made a state to state move so much easier. The movers from Dependable Movers who delivered my U-Boxes and unloaded my things were prompt, professional, and kind. I'd definitely work with this location again and recommend it to others.

Clasificación:

5.0

This was the 2nd location. I had checked in online the day prior and was STILL sent to a location that didn't have the equipment I ordered.

Clasificación:

3.0

The manager at this location was very helpful. We needed a one way truck from GA to FL and learned our options were only the 15' or a 20'. We needed a 17' but apparently these are not available for out of town or one way moves out of town.

Clasificación:

4.0

Have more products available like dollies.

Clasificación:

5.0

Can't remember his name but he's African American, Tall and well mannered. The last 4 digits of his number is 6422. He was very very helpful. I would need to fill out a survey for the peachtree road location because I got a truck from there. I need to state my experience

Clasificación:

4.0

Nothing really. Just that the location is aukward. The property's driveway can be easily missed.

Clasificación:

5.0

Very helpful, friendly staff. Easy pick-up and return of vehicle. Very positive experience!

Clasificación:

1.0

When I picked up the truck I was told that it had a full tank of gas and that I should bring it back that way. After driving 15 miles I refilled the fuel tank two blocks from the U-Haul return location. It took 4.47 gallons to refill the tank. This calculates an MPG of 3.36. When I brought this to the agents attention he blamed me for not verifying what the agent had said when I picked up the truck. I have rented trucks and trailers form U-Haul for 46 years. Corporate you need to right this wrong or I will never deal with U-Haul again.

Clasificación:

5.0

Very professional location, good vehicles and service

Clasificación:

4.0

Thank you for great service

Clasificación:

3.0

Given COVID risk, interior of trucks need to be CLEANED...THOROUGHLY!!! Cup holders, dashboards, floors & steering columns were filthy! Otherwise all other things were fine with the truck & service.

Clasificación:

3.0

I ordered some equipment that was not on the truck when I picked it up (blankets and dollies). The process of getting and returning the truck using the app (supposedly contactless) did not work on full at this location (different from the previous one I used last week). I had to go inside the office to get my keys and I had to return the truck to an agent (who attended me very well, no complains). But if I choose contactless, it should be contactless.

Clasificación:

1.0

Better customer service reps. More informed about the vehicles. Not very empathetic team.

Clasificación:

3.0

The cab of the trucks always smell of smoke and pot. It's very off-putting.

Clasificación:

4.0

The truck was just old, over 150,000 miles on the odometer, the manual window crank lever was broken off and tucked inside the door cubbyhole. It had just seen better days.

Clasificación:

2.0

I reserved my truck at the 3947 Peachtree Road location. I arrived at 7:30am (reservation time) and received no prior call/text/email. I was told I had no truck and they simply had no solutions for me. I was sent to this pick up store, after arguing with the employee at the original store I was told I can use a $50 guarantor discount. I arrived at this store and was once again told I have no truck. This was about 10 minutes after I was sent there. Spent about 20 minutes onsite there showing my reservation # and explaining the situation to finally get a truck. They would not approve my $50 discount for the hour I spent getting the truck and moving from location to location. Once I got the truck it smelled like marijuana on the inside, as well as had the engine light ‘Oil Change Required.' Due to this experience I will certainly not be using u-haul in the future. I paid full price, and got my truck an hour later than my reservation at a different facility that impacted miles/gasoline.

Clasificación:

2.0

Damage my car

Clasificación:

5.0

Very professional and pleasant. They made my move go smoothly.

Clasificación:

4.0

Have rented here several times with totally positive experiences. This time was the exception. I was handed the keys with no checkout procedure. It didn't cross my mind as I had several other things going on that day, but I've never not done a check out with either paper or cell phone images. I didn't see the text message until it had expired. I called the main number and documented many gouges and scratches that did not seem to be marked with the X in a circle labels. She then sent me to customer service who reissued the check off text message. I submitted those photos with notes referring to the previous discussion. On the item for cleanliness, I checked that it was not clean and was going to mention a smoky smell, but when it asked me for a picture I found an ashtray full of ashes. Have used U-Haul for over 30 years and have never had an experience like this. Am expecting not to be charged but still haven't seen the pending charges turn to actual ones on my bank account.

Clasificación:

2.0

Did not like having to pick up in chamblee, ga when lots of uhaul's were a lot closer. Did not like returning the equipment to Oakland, tn when there were lots of uhaul's closer. Did not like you (uhaul) NOT honoring my reservation in Bartlett, TN and sending me to Raligh, TN and when I get there there were NO 20Ã-10Ã-10 rooms available so I had to get a 10Ã-10Ã-10 and 2 5Ã-10Ã-10 storage rooms. Your website sucks.

Clasificación:

2.0

My storage was closed out without my consent I was charged $99.95 for 2days

Clasificación:

2.0

All employees should be wearing masks covering mouth and nose all of the time.

Clasificación:

5.0

These guys know me. So the process is quite simple. Love this location. I am worried about the new simple Uhaul Hitch. it is quite loose and noisy. At the moment I am still able to get Uhauls with the old style hitch. Best Regards, Bill Gould

Clasificación:

5.0

Uhaul had a system glitch and cancelled my order causing a delay and my items arrived damaged.

Clasificación:

5.0

Darnell is a very courteous, helpful person! Great person to have on your team in my opinion!

Clasificación:

5.0

Everyone was very helpful and I really appreciated it.

Clasificación:

1.0

Jason petty didn't even follow through on mileage cost reduction as promised for terrible experience on initial reservation. vida gm from first reservation location very rude. Needs more cs training. My truck was 20 foot and reserved for 9am. Called 8 minutes before to say it's unavailable and offered 0 suggestion or guidance on what to do or how to resolve. Had to call Jason petty area vp to even get help. Put me hours behind schedule and cost me $400 in wasted time with my movers. The fact that no failsafe plan is available or was even attempted was ridiculous. Such a low caliber employee hired. The $50 refund does not even begin to touch the damage done here by Uhaul not being dependable. If you have customers who might return late, there should be a better backup plan in place. Corporate cs took 25 minutes to answer. How about you hire enough people to staff and handle your demand. Totally absurd experience. I have used Uhaul a few times a year for the last 10+ years. This single experience has stopped that. I will never use Uhaul again.

Clasificación:

1.0

Listen to the customer

Clasificación:

5.0

There were 2 men who helped me drop off my trailer on the night of 10/29 and they were extremely helpful even though I came as they were closing. Extremely grateful cause I couldn't have dropped it off without them.

Clasificación:

4.0

My rental agreement stated the fuel was on full. It was on a 3/4 tank of gas.. I took a picture of it with only putting 7 miles on the truck. I did return it with a full tank. I am thankful this location came through with the size truck I needed.

Clasificación:

4.0

Auto transport, ratchet tie down, wouldn't work. We were at the house and car loaded. Their only response was call roadside assistance, no sorry, pretty much just kiss my butt, you are on your own.

Clasificación:

5.0

Quick, easy, and efficient experience each time out...

Clasificación:

4.0

the trailer was missing half of the tie-down rings. Fix those.

Clasificación:

1.0

Awful experience and old and beat up equipment

Clasificación:

4.0

Only wish this trailer had been available closer to me, but the staff were more friendly and my turnaround times shorter than at my closest U-haul location. Minor blip on the final bill, but it was corrected promptly.

Clasificación:

1.0

Ask for all the documents at the time of ordering the rental, NOT AT THE TIME OF PICKING UP THE RENTAL WHEN there is a time pressure and a 100 other things to take care of. Also in the app, there is no option to report any issues with the assigned rental, e.g. my rental had a flat tire. How do I remedy the situation without going inside the office? Also now I've been charged twice for the same rental, once because I booked through the app but which was an unsuccessful pickup, and once for the successful pickup through the rental office.

Clasificación:

4.0

Service could be friendlier in means of support. I was told they have regular customers that come first. Well- I use Uhaul regularly too for my business. Other than that- great clean location!!!

Clasificación:

5.0

Everyone in the office was great amazing customer service

Clasificación:

3.0

Sweep debris from trailers. Have all staff wear masks.

Clasificación:

1.0

Truck was in awful condition and the staff was not friendly at all. Will definitely NOT go back to this location.

Clasificación:

5.0

Easy drop off. This location is always friendly.

Clasificación:

5.0

Nothing noted to improve. I did want to highlight that Darnell called me 2 hours before scheduled arrival time to let me know they had truck & trailer ready to go. That was above the service I've received at other locations. ¡Gracias!

Clasificación:

5.0

Make the app better. It's slow and takes longer than if we just went in to rent and return the truck.

Clasificación:

3.0

Get rid of smokers smell I am allergic plus have the back swept out a little better plus truck didn't run well at all

Clasificación:

5.0

Good people who know their business - and it shows.

Clasificación:

2.0

Have friendly staff members who show excitement. Quality of U-Haul was very bad.

Clasificación:

5.0

Very disappointed that my original reservation was cancelled with no notice. While the location I eventually picked the truck up from was great, I will avoid U-Haul in the future. The whole day ended up being a hassle

Clasificación:

5.0

Absolutely same nice service.

Clasificación:

5.0

Busy location with demanding customers but staff gets the job done efficiently and professionally. They deserve an award.

Clasificación:

1.0

Van should be cleaned and verified by Uhaul employee. My rental was dirty. Windshield was smeared and made it very difficult to see at night. The interior cargo area lights kept coming on and off. This almost caused me to almost have an accident because of being blinded by such a sudden bright light. Then Uhaul actually added charge of $25.00 for cleaning, and I am the one who reported it dirty I'm the first place?! I'm not very happy. An eleven mile trip, was full of drama due to aggravating light problems and dirty greasy windshield.

Clasificación:

4.0

Storing was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE. Prices are way too high comparing to many places around.

Clasificación:

2.0

Mobile check in saved me no time, I still had to go inside and process as normal. Nobody inside the store was wearing masks. The trailer tongue was bent when I picked it up and while towing, it stuck out 6 inches off to one side making it dangerous to tow.

Clasificación:

3.0

Had to come to this location after first going to the differe t location at which I had reserved my rental. Was very annoying. Also, inside cab of vehicle had food under seats.

Clasificación:

4.0

Excellent customer service

Clasificación:

4.0

Made a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.

Clasificación:

5.0

Friendly /Helpful staff and a very well-run facility. It was a nice experience!!

Clasificación:

3.0

I have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.

Clasificación:

1.0

The lady that attended to me on the day of my lease was extremely rude to me. She had a very nasty attitude that made me so uncomfortable. I'm not begging for a storage unit! You're not doing me a favor!!! It's a business transaction and it is paid for so learn to treat people with respect. I will never return to this location. Everything seems so hard there. This is the poorest Service I've ever experienced using uhaul

Clasificación:

5.0

Great place

Clasificación:

4.0

THIS LOCATION has great staff. I purchased supplies, online, in advance, and my pickup experience was great. We walked through the items, and I received unexpected assistance loading my vehicle.

Clasificación:

5.0

Very helpful and friendly

Clasificación:

4.0

People were very friendly

Clasificación:

4.0

The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.

Clasificación:

5.0

Great customer service at this location. Thanks!

Clasificación:

5.0

Staff was very friendly, storage was always clean, facility is secure.

Clasificación:

2.0

During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.

Clasificación:

3.0

The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.

Clasificación:

5.0

These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard time

Clasificación:

5.0

Quick and easy to rent my storage unit.

Clasificación:

5.0

Great service. Great location.

Clasificación:

1.0

Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???

Clasificación:

5.0

Everyone was very professional and kind!

Clasificación:

5.0

Pleasant to deal with

Clasificación:

5.0

Great Facility

Clasificación:

5.0

Staff very friendly and helpful. I surely would recommend to friends and family.

Clasificación:

4.0

The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellent

Clasificación:

5.0

very professional and able to answer question and be helpful.

Clasificación:

5.0

Very friendly and very helpful. We were able to take care of business within minutes. ¡Excelente ubicación!

Clasificación:

1.0

Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alot

Clasificación:

3.0

Resent police presence asking questions about people names got me little concerned

Clasificación:

5.0

Wonderful office! My mover never showed up. Uhaul called me and did everything they could to help me out of a bind. Everyone I at that location was professional, nice and thorough.

Clasificación:

4.0

Everything went smooth

Clasificación:

5.0

I did not visit this location, they just picked delivered and picked up a Ubox. Good communication. Showed up on schedule. Great Job!

Clasificación:

5.0

Ricardo was a pleasure to work with. Very helpful and efficient

Clasificación:

5.0

Met all my expectations. Thanks

Clasificación:

5.0

Perfect!!!

Clasificación:

5.0

Friendly & efficient staff

Clasificación:

5.0

Agreat experience. Extremely friendly and very helpful knowledgeable staff!

Clasificación:

1.0

My things were damaged inside the storage unit. All water damage.

Clasificación:

4.0

Office staff was a little slow wen I had interactions with them. U-box is a great service though

Clasificación:

5.0

The management and team at this location was extraordinary and very professional. They assisted with a very stressful relocation move in. I couldn't ask for better support and assistance.

Clasificación:

5.0

I only spoke with employees on the phone at chamber facility. They were very helpful got my issue Handel right away and got the u box's delivered and placed and picked up smoothly. I would recommend

Clasificación:

5.0

Fantastic job done by u-haul

Clasificación:

5.0

Great