MICHAELANDRE' P.
Employees were friendly and courtesy. Would absolutely recommend this location again and again.
Comentarios de los clientes para U-Haul Moving & Storage at North Military Hwy
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage at North Military Hwy
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john p.
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Overall Experience
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Johann Skull runs a good storage/moving facility. Great customer service!
andrea p.
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Overall Experience
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It’s way too expensive to pay every month.
Kirsty L.
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Overall Experience
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We have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . Thank you
Rasheeda B.
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Overall Experience
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Needs to explain the process better
Carinna P.
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Overall Experience
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I reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn’t have that size available and wouldn’t for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn’t have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn’t do it anymore (after they said they could) and that I would have to hire a locksmith. $65 and three days later I finally got the lock off. I relied on their word, and it wasn’t followed through. Other than those issues the facility was okay.
Lori W.
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First Impressions
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The facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!
Carinna P.
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First Impressions
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The staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!
Jake D.
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First Impressions
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We had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.
Kevin A.
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Overall Experience
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Upon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.
amy c.
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Overall Experience
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Need to get sliding glass door fixed. Everything else was great.
amy c.
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First Impressions
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I have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.
justin p.
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Overall Experience
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Thanks!
Nimyah P.
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First Impressions
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This was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.
Kirsty L.
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First Impressions
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Met by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.
barbra m.
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Overall Experience
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HAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFF👏👏👏👏😀
Thelma P.
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First Impressions
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Staff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...
Patricia B.
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First Impressions
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The young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.
Howard R.
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Overall Experience
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This is a busy location, but the people there are very friendly and helpful
Ann F.
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Overall Experience
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Trying to call the facility was a challenge.
MICHAEL C.
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First Impressions
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Very helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business
Victoria T.
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Overall Experience
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I was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.
Victoria T.
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First Impressions
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Outstanding service!!
Melba B.
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Overall Experience
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The staff was very helpful and courteous!
SANTOS G.
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Overall Experience
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N/a
Melba B.
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First Impressions
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Great customer service!
THOMAS F.
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Overall Experience
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The cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.
Monita L.
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Overall Experience
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The slide door didn't work most of the time for my visits. Other than that it was good.
Valerie W.
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Overall Experience
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Convenient.
george j.
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Overall Experience
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Very professional & mr johann is the best he deserves a promotion
Ebony G.
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Overall Experience
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NA
Johnny D.
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Overall Experience
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Good morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida
QUALICLEAN F.
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Overall Experience
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Hi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.
Michele Y.
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Reservation
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Great!
gary h.
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Overall Experience
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Great facility
TERRANCE N.
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Reservation
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Satisfied with service.
Nicole R.
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Overall Experience
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MAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges
Tracie B.
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Overall Experience
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Johann, Keith, & Dionne always pleasant.
Terri H.
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Overall Experience
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Thank you
DESIREE H.
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Overall Experience
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Items were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.
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