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ELNORA DENISE GATHERSCustomer Reviews for U-Haul Moving & Storage at North Military Hwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Continue your great customer service.
Dawana EdgeStaff was rude. After following signs to where we should properly drop off the truck, staff wanted us to move the 20 foot truck to the other side. After not receiving pads or a dolly from the pick up location, staff was rude and called us questioning where their items were ….. accusatory… should check the customer service notes to see we never received them.
Webster SawyerStaff was great, but didn't have any furniture dolly's available, even though I reserved in advance. Could use more equipment or let people know in advance.
Megan GrillsThe staff was extremely polite and helpful. The return was very easy — definitely zero hassle. Not sure how you could do better!!
Justin HodgesSmoke smell in the cabin
Rosalind ScottThe app for the vehicle return was very unfriendly and disgusting. I couldn’t find where to do the self return for almost and hour. When I tried to call your agent, they couldn’t help immediately but to put on a long transfer hold. Very poor service
JOHN DUODUU over charging!!!!!!! Not making under line charges none. I felt completely betrayed
Lakay SimmonsImprove the guest wifi to be faster so transactions aren’t taking as long when guests need to use their phones for rentals.
Amaya OilerQuicker service would have earned you 5 stars
Mandy TribeMy experience at this location continues to be positive. The employees are helpful and ensure all safety checks are done. They also make sure I have everything I need such as additional supplies. I've considered buying a trailer, but the flexibility of different trailer staff and wanting to support businesses like this keep me from doing so! Thank you!
Jeremy CraftsThe staff as this location is consistently friendly and one of 2 preferred local UHaul locations I will use. The management is on point, and I'm so happy to see that one of their employees was promoted to GM. She continues the history of excellence that I experience when I regularly rent from UHaul. All safety checks are performed, the equipment is well maintained, and they're very helpful during the hookup process. 10/10 stars. A model location.
Jeremy CraftsNone
Natalie ThomsonThe gentleman and young lady working at desk were very professional and welcoming clean store and good equipment
Dawn MillerNothing you'll are great!
RACHEL PARKERCustomer Service was excellent both pickup at counter and also outside check in. Awesome
Michael DixonI was very pleased with this location. In and out, vehicle in good shape. I only needed for a few hours and the representative made it easy and pain free. I'll go back here if the need arises
Kathy HiltonThe trailer was dirty on the outside, if you rubbed against it you came away dirty. One of the tires was under inflated. You didn't notice it until you loaded the trailer. When I checked the tire pressure it only had 14 lbs of air.
Jeffrey JasminI called to extend my rental at the last minute and we were disconnected when I tried to call back they closed, we arrived right as they were closing the location and knocked on the door, the associates didn’t acknowledge us and today I received a new bill for over $200 instead of the agreed upon $30 extension fee I’m confused …. Even if they closed we have evidence that we put the keys in the drop box within the time limit, (date and time stamps on video/picture and phone conversation date/time stamps ???
Van Crudup JrNothing. Things went well as was to be expected. Thank You.
Robert LorensenGood team all around.
Michael McNeelyGreat company and customer service was professional
Teresa DaytonFriendly and hard working.staff.
Dana AndrewsMake sure windshield is clean. Visibility was difficult driving into the night.
Larry KindredGreat Service
Terrell SimmonsThe app use for returning my equipment sounds like a good idea in theory, however the app refused to recognize I was at the correct return location, and the option to scan the store's barcode to verify my location would not work as it did not open a camera function. I am very tech savvy but this app gave me a very frustrating experience.
Stephen ColeNothing to improve - The whole staff was friendly and helpful.
Brandon BestLady was very nice and sweet wish I knew her name
IBRAHIM LEWALLYEveryone was nice, quick and easy pick up, and a super fast return.
Noah MozekExcellent Customer service,
Roxanne JonesThe outside if the vehicle was very dirty. If you happen to rub up against it you got filthy. Also one of the tires was really low, and had to add air.
Jeffrey JasminThe people there were friendly and helpful. Thank you!
Susan synderTwice I went over refilling the gas and didn’t get reversed but if I don’t refill it’s a penalty
robert tutenThe young man was very nice and helpful, I appreciate all of his help.
Peggy WilliamsExelente customer service.
RAILYOCTAVIO ARRIOLAHave better tires on equipment, had a blowout and I had to sit for an hour
thomas elswickN/a
Quidi ReynoldsService was amazing as always this is the location I use every time I need moving service they are always quick and there to answer if I need to extend or make any changes their customer service is great and they make sure you understand everything before during and after service with them
Malikah PersonJust continue to have the same excellent service that you gave me!!!! Yall were great
BRIAN HAYESEverything was great. Excellent customer service at both places.
Danny StevensEverything was excellent
RONALD BOLLINGbetter management of traffic area around building. People parking in areas that impede easy access to truck and trailer.
Michael RiceContinue to hire great people to help us, when we are in need & continue to make us laugh
Mrs ShakakeemOutstanding location and staff were very helpful
Daniel Catala | Overall ExperienceThe staff was very helpful and friendly
Nathaniel Lee | Overall ExperienceMr. Laboy was extremely helpful and professional.
Paulina Ramirez | Overall ExperienceGreat friendly staff
PETER VANDYKEN | First ImpressionsAlthough above average.... the storage facility made it ver difficult to move around in the unit while organizing my rented unit. The AC was not working! I had to make two trips to finally move out. Good thing I had someone with meet!
Yolanda Matthews | Overall ExperienceI reserved a 15 foot truck to pick up in Blacksburg a month ago and was called 12 hours before pick up that it was unavailable and we had to drive to Roanoke. This added 2 hours onto our long moving day. The employee who helped us at the Roanoke was very rude and short with us. When I showed up to the Chesapeake location, they at first told me I did not have a reservation (which I had reserved a month earlier) but were much more helpful afterwards. The online check out was not very descriptive and we had a hard time doing that online check out.
Lydia Urban | First ImpressionsThanks 🙏
Delisa Cherry | Overall ExperienceGood
Austin mcswain | First ImpressionsGet larger carts
Yolanda Matthews | First ImpressionsThe cleanliness of the storage facility was excellent! Front staff were very nice to work with. The only thing keeping it from a 5-Star is the business standard of raising the rates yearly: Oct. 1, 2020 paying $109.95. 2021, increased to $114.95. 2022, increased to $119.95. Another increase would have hit this month, 05/23.
Arthur Broadbent | Overall ExperienceGreat staff!
LUIS GARZA | Overall ExperienceGreat staff, friendly!
Luis Garza | Overall ExperienceEveryone there was amazing. Kyle was especially helpful and pleasant.
George Grillo | Overall ExperienceCustomer service at the office is trash the System that y’all on need updates I’ll never come back
Darnell Riddick | Overall ExperiencePersonnel was very friendly very polite and very helpful. I recommend this place to anyone.
katiria perez | First ImpressionsStaff was extremely helpful during my stay. Had to move in due to emergency deployment and staff did all they could to make move as smooth as possible. Rented truck, moving pads and the storage unit all in one day
john tully | Overall ExperienceStaff was excellent. Especially Kyle.
George Grillo | First ImpressionsThe storage facility itself was impeccable, the staff are wonderful and helpful. Only thing that I didn’t like was the non pro rating.
Heidi Weisenberger | Overall ExperiencePat was fantastic, very helpful and she was also training someone..... really sweet staff!
pamela lambert | First ImpressionsThe workers were very helpful, this made my move to the facility a lot less stressful.
arnnette griffiths | First ImpressionsEveryone was helpful and the passivity was great.
Robert McBride | Overall ExperienceI love the storage room hours
jary smith | Overall Experienceno complaints
zach Caudell | First ImpressionsGood customer service and friendly.
Alesia Anderson | First ImpressionsLove this location. I have used this location for several rentals and purposely do because of the service from the staff. Always professional and helpful.
Heidi Weisenberger | First ImpressionsSeveral of the employees were kind and helpful. Dont get me wrong but one bad apple affects the bunch. Sadly on one too many occasions, including when i was moving out, the older lady working who smoked right out front of the building, often gave short remarks, and customer service with her was poor. She accused my movers of making a mess, when infact there was a leak in the storage building hallway, that I asked to be cleaned up for safety reasons. And after I showed photo proof of the leak she cleaned it up but was rude about it. All and all for the space provided and the costs it was not worth it and they often had way too many rentals on the lot limiting the access to the storage, if someone was already parked in the space.
Rebecca Lennex | Overall ExperienceStaff is rude and the facility is never cleaned.
Daniel Hoffman | Overall ExperienceAll the workers at this location was very understanding and were all helpful.
Sandra Velarde | First ImpressionsI loved da company an employee. They was very helpful an a good team to work for. It was my time to leave an they will b well missed. Thank u
MICHAELYNN OWENS | Overall Experience🖕
Douglas Cowell | Overall ExperienceWonderful business overall. Great staff (friendly, competent, knowledgeable, helpful). Clean and well lit.
Jennifer Neubert | Overall ExperienceJust didn't know if it had a after hours drop off.
david postel | First ImpressionsSteins Lubin made the whole experience from getting the storage room to dropping off my truck very enjoyable! He was such a friendly individual and was able to assure me while answering all my questions. Steins, as well as Johan (I hope I spelled his name correctly) were very knowledgable and helpful. I would recommend this location because of those two individuals, specially Steins.
Claudia Valenzuela | First ImpressionsStaff at the military Hwy facility is excellent, friendly and more than helpful
Shari spors | First ImpressionsEverything went as smooth as possible, no problems whatsoever.
LARRY KEELS | First ImpressionsStaff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit process
john tully | First ImpressionsBeen using U-Haul moving trailers & trucks for years. This is my 2nd time using U-Haul storage facilities and am very pleased with the customer service and cleanliness of Norfolk, VA storage service on Military Hwy.
NORMAN GROVE | First ImpressionsI moved from Florida to Virginia and with my moving truck rental, I received a free month storage at U-Haul storage facility on Military Highway in Norfolk VA. I ended keeping the storage unit for 2 months and was very pleased with the unit. The storage facility was clean and well maintained. All the U-Haul staff were very friendly. I highly recommend U-Haul on Military Highway in Norfolk VA.
NORMAN GROVE | Overall ExperienceStaff was super friendly and helpfull!
Adolph Marquez | First ImpressionsPleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.
NORMAN GROVE | First ImpressionsWonderful staff and a clean facility. Will recommend.
Amarnath Vootla | Overall ExperienceThe employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.
Deborah Greene | Overall ExperienceJohann Skull runs a good storage/moving facility. Great customer service!
john peery | Overall ExperienceIt’s way too expensive to pay every month.
andrea peeler | Overall ExperienceWe have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . Thank you
Kirsty LORENZO | Overall ExperienceNeeds to explain the process better
Rasheeda Bishop | Overall ExperienceI reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn’t have that size available and wouldn’t for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn’t have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn’t do it anymore (after they said they could) and that I would have to hire a locksmith. $65 and three days later I finally got the lock off. I relied on their word, and it wasn’t followed through. Other than those issues the facility was okay.
Carinna Powell | Overall ExperienceThe facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!
Lori Weller | First ImpressionsThe staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!
Carinna Powell | First ImpressionsWe had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.
Jake DeJoy | First ImpressionsUpon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.
Kevin Amick | Overall ExperienceNeed to get sliding glass door fixed. Everything else was great.
amy clark | Overall ExperienceI have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.
amy clark | First ImpressionsThanks!
justin pickworth | Overall ExperienceThis was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.
Nimyah Pulley | First ImpressionsMet by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.
Kirsty LORENZO | First ImpressionsHAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFF👏👏👏👏😀
barbra martin | Overall ExperienceStaff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...
Thelma Parham | First ImpressionsThe young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.
Patricia Bailey | First ImpressionsThis is a busy location, but the people there are very friendly and helpful
Howard Royster | Overall ExperienceTrying to call the facility was a challenge.
Ann Freeburn | Overall ExperienceVery helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business
MICHAEL CANNON | First ImpressionsI was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.
Victoria Torrey | Overall ExperienceOutstanding service!!
Victoria Torrey | First ImpressionsThe staff was very helpful and courteous!
Melba Brown | Overall ExperienceN/a
SANTOS GUILLEN MURCIA | Overall ExperienceGreat customer service!
Melba Brown | First ImpressionsThe cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.
THOMAS FOSTER | Overall ExperienceThe slide door didn't work most of the time for my visits. Other than that it was good.
Monita Long smith | Overall ExperienceConvenient.
Valerie Whitney | Overall ExperienceVery professional & mr johann is the best he deserves a promotion
george jenkins | Overall ExperienceNA
Ebony Griner | Overall ExperienceGood morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida
Johnny Daniels | Overall ExperienceHi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.
QUALICLEAN FACILITIES SERVICES CORP. | Overall ExperienceGreat!
Michele Young | ReservationGreat facility
gary hardy | Overall ExperienceSatisfied with service.
TERRANCE NEWTON | ReservationMAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges
Nicole Robinson | Overall ExperienceJohann, Keith, & Dionne always pleasant.
Tracie Bias | Overall ExperienceThank you
Terri Hubner | Overall ExperienceItems were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.
DESIREE HENRY | Overall Experience