Customer Reviews for U-Haul Moving & Storage at Normandy Blvd

5,157 reviews

5481 Normandy Blvd   Jacksonville, FL 32205
(East of Lane Ave)

(904) 786-2424

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(904) 786-2424

5481 Normandy Blvd
Jacksonville, FL 32205
(East of Lane Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

When I returned my rental, the rep told me I didn't need to wait around for him to check it in, and that a receipt would be emailed to me. I returned my rental 5 HOURS before it was due. The van wasn't checked in until the following day, leading to me being charged for two days instead of one. I returned to uhaul and got it fixed, but wanted you to be aware it is happening at this store. I don't remember the gentleman's name, but he was black, probably in his 30s or 40s, name started with a G. I was told by another rep that he should have checked it in immediately and not after I left.

CHERI M. 
Rating:
5.0

Last minute rental truck availability, other locations were overbooked.

RANDY G. 
Rating:
5.0

Better inspection of trucks before providing to a customer. My first truck had a hole in the back of the truck. The manager promptly gave me another truck.

Philip A. 
Rating:
4.0

Having a delay in getting my storage unit door repaired, otherwise, excellent, professional service.

Reggie H.  |  First Impressions 
Rating:
5.0

Fast and efficient experience

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Rolf W. 
Rating:
3.0

Customer did not leave a comment.

Thomas T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

angela J. 
Rating:
1.0

I did not rent with uhaul. Someone else used all of my information and rented one

OLIVER N. 
Rating:
5.0

Excellent service

DOROTHEA S. 
Rating:
5.0

Nothing customer service was great

MIKEL E. 
Rating:
5.0

Customer did not leave a comment.

TINA V. 
Rating:
5.0

Customer did not leave a comment.

PEDRO F. 
Rating:
5.0

The service reps on phone... not the location they were great. Service reps on logoff need coaching on how to talk to customer! And they give contradicting info on phone calls. 😠the Normandy location did great 😁

Charles D. 
Rating:
5.0

Customer did not leave a comment.

BOBBY W. 
Rating:
3.0

Customer did not leave a comment.

BYRON H. 
Rating:
4.0

Customer did not leave a comment.

DENNIS R. 
Rating:
2.0

The staffs there are very immature & rude. They do not follow their job description or protocol at all. You could atleast have somebody up there that is very professional and cares about their job.

CATHERINE J. 
Rating:
5.0

Customer did not leave a comment.

JASON E. 
Rating:
5.0

Great staff very friendly and helpful. I Had slight trouble with final pricing, but it was fixed immediately without any hassle. Great team of people here, thank you.

Jormiah H. 
Rating:
5.0

Customer did not leave a comment.

RANDY R. 
Rating:
2.0

The customer service agent who checked me in was not very helpful and rude.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

SHARITZA M. 
Rating:
5.0

The gentleman who helped me return the truck was awesome. He saw me pull up at exactly 3pm on Thanksgiving, the lights inside were off. He stayed a few extra moments to assist me. I was impressed with his kindness and professionalism. The lady that checked me in to pick up the truck was also very friendly and helpful. This location was clean and organized. Everything appeared well maintained. Overall a very pleasant experience even with.it being last minute and a holiday. I will absolutely use this location in the future when the need arises.

ROBIN O. 
Rating:
3.0

Do a walk around with and employee. Make sure the equipment is in truck. I fell in the back of the truck I rented. Broke my left hip. I got a text saying I took the dolly. It was not one in the truck.I will pay the $2.88 tomorrow. Still in hospital. Can you email me a receipt of truck, insurance I had on truck will pay at 10 am

Gail W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
1.0

I asked them a few days before pickup to change to a 20' and they said it's done. It wasn't and I only knew it at pickup day. Take what we give you or cancel. Another thing, they sent me to pickup the truck at a remote location far from the reservation site that is close to my home. I drove 40 minutes to be told there was no truck available and I had to call diverse numbers to get it fixed and finally went back to the original location to pickup the truck. What kind of service is that? No change, no apologies. No truck, no apologies. That sucked

JEAN P. 
Rating:
5.0

Customer did not leave a comment.

sharon W. 
Rating:
4.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Meredith L. 
Rating:
5.0

nothing y'all are gorgeous human beings

Gabriel B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
1.0

Someone had gone into my storage room removed almost all items that I have in storage took the paper that items that were taken were wrapped in and I had to pay Around $181 a month for four months was told that I could not close my contract until I cleaned up the mess that I didn't make. One of the agents was extremely helpful helping me clean up the mess As I would've had a hard time cleaning it out by myself

LEON G.  |  Overall Experience 
Rating:
5.0

Always enjoyed using uhaul

KENNETH S. 
Rating:
5.0

Just long times in line

MOHAMMED A. 
Rating:
3.0

I'll never rent from you again. I was late returning the truck. Only four hours. To charge a full day is insane. People run into issues. The guy I spoke when returning the truck was rude. I know better now.

Lee Anne C. 
Rating:
5.0

All was well. Trailer in good shape and performed well on the road. Returned the trailer on the same day. Upon the return my credit card was charged an additional $10.75. I was not expecting that and did not notice until later in the day. Curious as to what that was for.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Harold P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

The only complaint would be have more accessibility to disabled people.

Lisa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Migdalia E. 
Rating:
4.0

Your team of workers all across the state are wonderful. Pod was delivered on time. Picked up on time. I was able to change the delivery date for the destination which was very helpful

Brenda M. 
Rating:
5.0

The App needs work. Slow to upload my ID. After 30 min and 2 trips to the desk, it finally worked. I was almost late meeting the movers I requested through Uhaul.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTELLE O. 
Rating:
4.0

Just what you're doing, keep it up.

WAYNE S. 
Rating:
5.0

Very good renting experience, will do so in the future and tell friends, family, Thank you!

JIMMY S. 
Rating:
5.0

The gentleman that received the trailer was excellent at the Normandy boulevard location in Jacksonville

CALVIN V. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Nothing to do with the location as they were great but there were unexpected fees that U-Haul was not upfront about when I booked the truck.

DAVID G. 
Rating:
1.0

Never will I ever recommend Sir Fix Alot Phonez LLC in Jacksonville, FL. My review isn't for the U-Haul that I picked up from on Normandy. Its about the U-Haul location I made the reservation with off Norwood and their horrible lack of communication, the lying manager, and the scheduler whom the best I can described her is as ghetto, that led me to the second U-Haul location which was ok. Entire experience was terrible. I was never made aware that the truck I reserved a week prior was not available until I drove to their facility to pick it up at 6:30 that night. Not a call nor email by anyone. The facility I was sent to was 15 miles away from me which meant I had to drive an additional 30 miles total for the truck and the $50 compensation was eaten up by that travel alone due to it being the .99 per mile timeframe.

TAMEIKA R. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK K. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY M. 
Rating:
5.0

Everything was very nice ty

FELICIA R. 
Rating:
5.0

The U-Haul Technician who helped us was super fast and efficient.

Royce M. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
4.0

I was overcharged for the transport. Online it quoted me $59 for a special but I was charged $79. So paying attention to pricing and honoring the quotes online.

BRITTANY B. 
Rating:
5.0

Customer did not leave a comment.

LAFAYETTE W. 
Rating:
5.0

Customer did not leave a comment.

QUANTRINA W. 
Rating:
3.0

Parking is a shit show!

brad L. 
Rating:
5.0

Great service was rendered. Easy convenient process.

LISA B. 
Rating:
5.0

Need to have more than one person at the counter to help when there is a long line of people

ALICE P. 
Rating:
5.0

Customer did not leave a comment.

YOLONDA B. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

COURTNEY M. 
Rating:
5.0

The technician checking me in was friendly and knowledgeable.

TERRENCE H. 
Rating:
1.0

Sadly this location seemed short staffed. The day I returned the truck the gentleman that helped me was super nice

NICHOLAS ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

I would recommend it ONLY if the employees listed below were still there, if the restroom was well-maintained and if there were more carts. Terrible customer service from the majority of previous employees, especially the managers for the past 15+ years. These employees have been consistently EXCELLENT: Kaitlyn Lucontro, Mike Henson, Jarod Floyd, Beth and I can't remember his name, tall, clean shaven, short hair, Caucasian man, I think in his 40s. The number of carts has been decreasing in the past several years from 7 or 8 down to 3. In the last few years, the restroom has very often been out of paper products or out of order.

MAUREEN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
4.0

Service was great

WITHBENKY P. 
Rating:
5.0

Some of my things were broken or damaged by how they were loaded by the movers on the truck.

AJA F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H.  |  First Impressions 
Rating:
4.0

Make sure the vehicle is clean before it's checked out

KENNETH D. 
Rating:
5.0

Customer did not leave a comment.

QUANTRINA W. 
Rating:
5.0

None great job rep help alot thanks

WILLIAM R. 
Rating:
5.0

Great

REGINALD O. 
Rating:
4.0

Customer did not leave a comment.

DOROTHY H. 
Rating:
5.0

Customer did not leave a comment.

Shatwon M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

JA'NE S. 
Rating:
5.0

Customer did not leave a comment.

TREVOR I. 
Rating:
5.0

The crew at the pickup counter were completely awesome, and had I lived there, made me want to apply to work at this location. Friendly and outstanding service!!!

CHRISTOPHER B. 
Rating:
1.0

Both pick up and drop off stores were fine but the wrong size trailer and late moving crew really made the process horrible. I would not recommend moving using Uhaul or associated services

DALE V. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

KELVIN H. 
Rating:
4.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
3.0

My Uhaul was not ready I never received it im very disappointed and my 50.00 for not receiving my truck.

Sheliea L. 
Rating:
5.0

I greatly appreciated the two employees that put air in my handtruck tires. It made a world of difference in what we were doing. It also was easy to add a day to my rental when the move took longer than we anticipated.

SHIRLEY D. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
3.0

Staff was great. But I chose contact less through mobile and it was not contact less. I we had to talk to many people to figure it out and get the keys from a person. Don't call it contact less.

Sean C. 
Rating:
3.0

Customer did not leave a comment.

Shantel S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Never any issue at this location. They are great.

GERARD H. 
Rating:
5.0

Loved working with Kaitlyn

AUDREY H.  |  Overall Experience 
Rating:
5.0

Ms Dorothy was very pleasant, I loved her personality

Shantel S.  |  Overall Experience 
Rating:
5.0

The man at the first desk was very helpful and answer all of my questions. One storage unit that we put in for was already reserved so he made sure we got another that was not reserved. Overall, good services!

Emma B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMY M. 
Rating:
5.0

Everything went well, I have no complaints. The equipment worked as expected and I did everything in a few less miles than I thought.

JERALENE M. 
Rating:
5.0

Quick and easy reservation process, fast efficient pick-up and drop off process! Great solid trailer to use and reasonably priced. Always great doing business with U-Haul

SHERRY E. 
Rating:
5.0

Customer did not leave a comment.

MARION G. 
Rating:
5.0

Customer did not leave a comment.

Harvey H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

ANGIE C. 
Rating:
5.0

Truck was Verry dirty inside and out could barely see out windows

YUNXIA W. 
Rating:
4.0

Establish a place on the east side of Jacksonville closer to Mayport

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

KEYETTA C.  |  First Impressions 
Rating:
5.0

A lot friendlier staff at this location.

WHITNEY F. 
Rating:
4.0

Customer did not leave a comment.

GEORGE R. 
Rating:
3.0

staff was rude and treated me like i was stupid for asking basic questions.

Logan Q. 
Rating:
5.0

The guy was very helpful

Janet C.  |  First Impressions 
Rating:
3.0

â€"location agents were very knowledgeable & helpful even though they were very busy. â€"15' truck passenger seatbelt did not work. â€"I had Reserved a 10', picked it up, when ready to load we saw it didn't have a ramp. Went back, told 10' do not have ramps; phone reservation agent did not advise when I reserved it. It was quickly replaced with a 15' truck. â€"Bathroom in the storage section has been out of order for a long time.

AGNI S. 
Rating:
5.0

Customer did not leave a comment.

COLBY T. 
Rating:
4.0

The "800" folks where very difficult to deal with and not at all helpful.

BRUCE O. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Customer did not leave a comment.

Raymond S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

george R. 
Rating:
5.0

It was fantastic that I could access the facility 24 hours a day when I was working overnights. This is a super busy location and I loved being able to come in late at night and not worry about lots of people or being able to find a cart to pull stuff out as needed.

tammy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darren M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erron R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tammy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanea L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ethel T.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Makeda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRI M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDY B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAKESHA O.  |  First Impressions 
Rating:
5.0

Kelvin in the Normandy office in Jacksonville, FL. was AWESOME. He really made my experience with u-haul a pleasure. He was knowledgeable and showed exceptional customer service to me on 7/27/21.

April w.  |  First Impressions 
Rating:
3.0

Not enough front desk help with so many people constantly coming in

KRISTINA C.  |  First Impressions 
Rating:
5.0

Kaitlyn, everyone was courteous and professional. I was so tired and sore due to a bad ankle for one and I really appreciated the extra effort put forth by your staff. Even you walking back over to check the lock on my storage unit to make sure it was properly secured. Thanks to all for going above and beyond to help me.

John B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Juanita J.  |  First Impressions 
Rating:
5.0

This was the most friendly and organized facility that I have seen. The staff was very professional but personable at the same time. I would definitely recommend this location.

Sheri P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Eva A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELYNDATHOMAS Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

albert s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyren W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jimmy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorri G.  |  First Impressions 
Rating:
3.0

Good customer service, improve on knowledge of vacant units before presenting to customer, and improve in knowledge of computer system.

Myrtice B.  |  First Impressions 
Rating:
5.0

Haven't moved in nearly 20 years. The folks were extremely helpful and kind

tammy p.  |  Reservation 
Rating:
5.0

The UBOX delivery woman was so sweet and prompt...

christinia k.  |  Overall Experience 
No reviews have been submitted for this location.

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