Customer Reviews for U-Haul Moving & Storage at Noland & I-70

6,461 comentarios

4312 S Noland Rd   Independence, MO 64055
(1/4 South of I-70 on Noland Rd)

(816) 373-2296

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 373-2296

4312 S Noland Rd
Independence, MO 64055
(1/4 South of I-70 on Noland Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The guys behind the desk were all very customer centric. Good value rental! I will return when I need to rent again!

Larry A. 
Rating:
5.0

Attendant did an excellent job when checking out and when I dropped off very friendly expedient and knowledgeable I will rent there again

DAVID J. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL M. 
Rating:
5.0

Customer did not leave a comment.

Jamison M. 
Rating:
4.0

Customer did not leave a comment.

Kathy R. 
Rating:
5.0

Nothing the gentlemen here in Kansas city off of Noland Street were very nice and very helpful really enjoyed dropping off the uhaul

Rhonda S. 
Rating:
4.0

Customer did not leave a comment.

Javier R. 
Rating:
5.0

R.J.was the best. The stress of moving would make anyone crazy, but he helped the check out process go smoothly. He did a great job of explains everything and walked me through what to expect. A sincere smile goes a long way when you are already exhausted just from preparing for the move. Thanks RJ

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Kenda J. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
4.0

All of the guys are very helpful and polite, great to work with.

Richard E. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Grate experience all employees pleasant and knowledgeable

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

Dani R. 
Rating:
5.0

Return was confusing as I wasn't sure anyone made record of the fact I had returned the trailer but they indeed had. Very quick and simple.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Shannon O. 
Rating:
5.0

Customer did not leave a comment.

Lamar C. 
Rating:
5.0

Customer did not leave a comment.

CHAD D. 
Rating:
4.0

Customer did not leave a comment.

Monica R. 
Rating:
2.0

The representatives at the location were as helpful as they could be. It was the online process that was very frustrating, spending too much time for what appeared to be no good reason.

Jonathon P. 
Rating:
5.0

Everything was perfect!

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

Vincent F. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
5.0

Customer did not leave a comment.

Felicia B. 
Rating:
5.0

The two young men I worked with were fantastic. Super helpful..

Shari M. 
Rating:
5.0

Our rental was late being returned and the gentleman at the counter was unable to contact the renter. Another vehicle came available and was offered to us for the same price. Will definitely go to this location in the future!

Jessica E. 
Rating:
5.0

Customer did not leave a comment.

Leola B. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
4.0

No always great but good this time

James L. 
Rating:
5.0

I rented for almost 9 months and had no problems. When I went to retrieve my items, the process went really smooth. I would definitely use U-Haul again.

Jenice W.  |  Overall Experience 
Rating:
4.0

Nothing actually everything was great!!

GINGER R. 
Rating:
5.0

Nothing

Shirley J. 
Rating:
2.0

The inside of the cab smell like somebody had been smoking marijuana for something in it the service was horrible dropping off the truck when we pick the truck up no one came out to even check the gas or the mileage they just guessed at it we were going to be charged for a half a tank of gas that was not in the truck told had three quarters in it and it only had a quarter sorry very bad experience would not recommend this door to anyone

REBECCA K. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Amie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA H. 
Rating:
2.0

The staff were friendly, but the truck was terrible. It was obvious it had been damaged in an accident as the front fender was so bashed inward that the front tires were rubbing against the wheel well. I asked if I could have a different truck but they said they didn't have another available even though the lot was full of trucks not currently in use. Instead they attached a chain to the front of the truck and used another truck to pull the fender out so it wouldn't rub the wheels. The truck handled roughly with the steering wheel vibrating the whole trip. I did not feel safe driving it at all. Fortunately I didn't have far to move and we got the job done, but it was inexcusable for U-Haul to stick me in that death trap. I will take my business elsewhere for my next move.

Christopher F. 
Rating:
3.0

I am a professional driver. The truck I drove was in dire need of a front-end alignment and struts. The vehicle wandered on the rode within the traffic lane. I would not have wanted to drive this vehicle across country. This condition presents a liability to the customer/driver and U-Haul.

Lawerence G. 
Rating:
5.0

In and out much faster than promised. Courteous & informative workers.

karen C. 
Rating:
5.0

Not give people a estimated bill when it turned out to be half of what they told us.

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

Erin H. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

WADE B. 
Rating:
5.0

Customer did not leave a comment.

Mary O. 
Rating:
5.0

Every member of the staff that I came in contact with was extremely friendly and helpful.

Sarah H. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
1.0

My reservation was for a 15ft. I got a 10ft, paid the same as reservation quote for larger truck and got the 10ft as I explained it wasn't big enough he still got this one saying no other was available. Didn't get my move done and returned truck early because it was running terrible. 25$ in gas to go 60 miles. Very unhappy

Angelica V. 
Rating:
5.0

All the gentleman working were very polite and courteous. This is my favorite location to rent from because hours are great also never had any bad experiences

Tammy J. 
Rating:
5.0

Make sure the customer knows that the Dolly is available or not available with the truck rental. Please have more of them available to accommodate your customers. It caused so much stress during our move, Trying to move heavy items without it.

Charis H. 
Rating:
5.0

Customer did not leave a comment.

Meredith C. 
Rating:
5.0

Customer did not leave a comment.

Janine V. 
Rating:
5.0

Customer Service is always top notch at this location.

Amie E. 
Rating:
5.0

Customer did not leave a comment.

ETCHESON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONNELL P. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Shelley T. 
Rating:
5.0

Customer did not leave a comment.

Leah A. 
Rating:
3.0

Make sure that everyone is on same page.

REYNA S. 
Rating:
2.0

No communication no payment receipt when returning. Was told they would email me a receipt but they still have not. I do not know what the charge is for my rental . Do not answer the phones when calling. Set up online reservation order but yet still had to go in and set up everything at pickup so the online reservation was a complete waste of time. Workers blatant lack of care and respect for customers.

Ryan C. 
Rating:
5.0

All works were well informed and very professional

Kenneth J. 
Rating:
3.0

Customer did not leave a comment.

MARSHA T. 
Rating:
5.0

Cannot think of anything that would have improved my really positive experience

DARRELL D. 
Rating:
3.0

Customer did not leave a comment.

JASON B. 
Rating:
1.0

i was called at 11;00 told they didn't have my truck they found one in another spot 11;45 but they close at noon there was no way for me to get there then at 2 o'clock they called said they had my first truck by then i lost most of my help . then the one that was help me had to leave at 5 o'clock so it was fucking bull shit

LARRY T. 
Rating:
5.0

The only thing that I did not like was the fact I had to drive the truck all the way back to the original location instead of dropping it off closer. This cost me more than necessary. It would've been nice to know before I made the reservation of this stipulation. Everyone at the location was friendly and helpful!

CANDI V. 
Rating:
4.0

Customer did not leave a comment.

Bernard S. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Everything was great as usual! We have used this location several times and have always had excellent customer service!

Randall B. 
Rating:
5.0

The guy was playing on his phone while I was waiting on him so I could return the truck.

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

Vanessa G. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Taylor H. 
Rating:
5.0

This was a better experience this time, especially after on Friday, my reservation was canceled and I was to pack my house and move, and 7 phone calls later and a visit to the store, it was still a disaster. So I rescheduled everything and tried again this time. It was much better.

Lori M. 
Rating:
3.0

The first time I went in the store to reserve a truck, they said I was all set, but the day before I was to rent the truck, U-haul said they had no reservation for me.. I was able to rent a truck, but the sun visor was broken (the keeper was broken) so the visor flopped around constantly. Both doors did not close properly. I rented appliance blankets, but they were no in the truck when I picked it up. Not impressed.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

SYDNIE L. 
Rating:
5.0

The drop-off location also had great customer service. The location was also clean and well maintained. The staff were friendly and helpful and ready to answer any questions. Thank you.

RICHARD Z. 
Rating:
5.0

On Sunday (pick up) the service was very slow and they acted like they could care less about customer service. On Monday (drop off) service was fast and easy and owner was very nice. The trailer we rented was very well maintained and gave us no issues whatsoever.

Kari C. 
Rating:
1.0

The reason is cause they tried to blame me for keeping a dollie that's attached to the U-Haul truck. You can't do that

COREY D. 
Rating:
3.0

Our first point of contact was NOT helpful, kinda rude. And the second one went way above and beyond espectations....good job!

Rose W. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Markain W. 
Rating:
5.0

RJ is an outstanding young man and a great asset for your company. He went above and beyond demonstrating customer service on a level I rarely see these days. Due to his professionalism and kind nature, I will recommend this location to any of my friends/family/colleagues needing Uhaul services. Keep up the good work, RJ!

JUDY H. 
Rating:
5.0

Awesome customer service

Jesse S. 
Rating:
4.0

Customer did not leave a comment.

Karissa K. 
Rating:
5.0

The people at both pickup locations where great Polite and friendly and professional The only issue I have is with a couple of your company's policies First when I give multiple days notice about reservation and with the prices I pay I shouldn't have to go to different locations to pickup my equipment Second the location I wanted to dropoff wasn't even listed as a location in your system. Not sure what that all about. But all in all great service

Darren C. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Danial C. 
Rating:
5.0

The two gentlemen who assisted me were fantastic. They were knowledgeable and courteous. They were very quickly able to get me checked in and on my way. Great job!!

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Edward B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ralph C. 
Rating:
2.0

It's weird that I paid $90 for a truck to go up and down three times only 6 mins away from each other. I was charged an additional $40. He said I went over the mileage and it's weird because I only drove 3 miles at least 4 times. I paid for the truck. However I thought that mileage did not matter only the time spent. How can I go from $45 to almost $90? Please I want to get an understanding.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

Nothing, it was Great.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Robette H. 
Rating:
4.0

The stafff should wear face masks and require their customers to wear face masks during this Covid surge.

JOSEPH H. 
Rating:
5.0

Keep RJ & current staff in place. They run the business efficiently smoothly and provide the best customer service. I will never do business with Uhaul at any other location

Deborah Q. 
Rating:
5.0

Customer did not leave a comment.

Jefferson G. 
Rating:
5.0

Thanks to all the employees for there help

indira a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jordan S. 
Rating:
1.0

It was an awful experience both times.

Shannon C. 
Rating:
5.0

Everyone was always friendly and professional. They are great people.

Clarissa r.  |  Overall Experience 
Rating:
4.0

The person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.

Elizabeth N.  |  First Impressions 
Rating:
5.0

Frank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!

Krystyna F.  |  First Impressions 
Rating:
5.0

I couldn't have asked for better service. RJ in particular was my man. He was very professional and helpful all of the time. Earlier in my storage days, I was in a U-Haul out in the country in Lee's Summit area. The Independence storage was hands down the best experience. Thank you for taking care of my things and for (taking my money... ha. ) all of these years. My very best to RJ.

CONNIE R.  |  Overall Experience 
Rating:
5.0

Everyone has always been very helpful, professional, and courteous.

Clarissa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alice j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  Overall Experience 
Rating:
5.0

Pickup and drop-off was easy and painless. Was able to do so from my phone so I didn't have to go inside for assistance. Will use them again for future moves.

Cailey K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Pennie H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KRISTINA C.  |  First Impressions 
Rating:
5.0

That kid at the front desk was good. Knowledgeable, polite and on the ball. Keep him around and give him a raise. Dead serious, he'll be running his own place one day if he's not the boss already.

Jeromy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ETCHESON W.  |  First Impressions 
Rating:
5.0

Thank you!

Ava J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiniqueka S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.

Lise P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarissa R.  |  First Impressions 
Rating:
5.0

Great services

LYNDELL M.  |  Reservation 
No reviews have been submitted for this location.

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