Customer Reviews for U-Haul Moving & Storage at Noland & I-70

6379 comentarios

4312 S Noland Rd   Independence, MO 64055
(1/4 South of I-70 on Noland Rd)

(816) 373-2296

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(816) 373-2296

4312 S Noland Rd
Independence, MO 64055
(1/4 South of I-70 on Noland Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ryan W. 
Rating:
5.0

Customer did not leave a comment.

Markain W. 
Rating:
5.0

RJ is an outstanding young man and a great asset for your company. He went above and beyond demonstrating customer service on a level I rarely see these days. Due to his professionalism and kind nature, I will recommend this location to any of my friends/family/colleagues needing Uhaul services. Keep up the good work, RJ!

JUDY H. 
Rating:
5.0

Awesome customer service

Jesse S. 
Rating:
4.0

Customer did not leave a comment.

Karissa K. 
Rating:
5.0

The people at both pickup locations where great Polite and friendly and professional The only issue I have is with a couple of your company's policies First when I give multiple days notice about reservation and with the prices I pay I shouldn't have to go to different locations to pickup my equipment Second the location I wanted to dropoff wasn't even listed as a location in your system. Not sure what that all about. But all in all great service

Darren C. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Danial C. 
Rating:
5.0

The two gentlemen who assisted me were fantastic. They were knowledgeable and courteous. They were very quickly able to get me checked in and on my way. Great job!!

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Edward B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ralph C. 
Rating:
2.0

It's weird that I paid $90 for a truck to go up and down three times only 6 mins away from each other. I was charged an additional $40. He said I went over the mileage and it's weird because I only drove 3 miles at least 4 times. I paid for the truck. However I thought that mileage did not matter only the time spent. How can I go from $45 to almost $90? Please I want to get an understanding.

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

Nothing, it was Great.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Robette H. 
Rating:
4.0

The stafff should wear face masks and require their customers to wear face masks during this Covid surge.

JOSEPH H. 
Rating:
5.0

Keep RJ & current staff in place. They run the business efficiently smoothly and provide the best customer service. I will never do business with Uhaul at any other location

Deborah Q. 
Rating:
5.0

Customer did not leave a comment.

Jefferson G. 
Rating:
5.0

Thanks to all the employees for there help

indira a.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jordan S. 
Rating:
1.0

It was an awful experience both times.

Shannon C. 
Rating:
3.0

Trailer was unsweaped. 32 years old and it showed in every dent,ding and missing lights.

Philip T. 
Rating:
5.0

The KC connection was very professional, fast and also made the transaction easy.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Montez W. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

The cost of almost $400 for a 2 hour drive really hurts the bank, and that's without fuel. What are prices based on in a one-way trip?

Ronald C. 
Rating:
5.0

Everyone was super nice and professional!

Christina G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Everyone was always friendly and professional. They are great people.

Clarissa r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Truck (retired) was very difficult to ride and drive at Hugh way speeds. 200k miles and lots of damage. Check engine was on. Shook. Should only be for local use. But this a replacement for 20ft that was unavailable. My estimated mileage was over 150 miles.

Paul C. 
Rating:
5.0

I love this location. Frank and R.J are amazing and very helpful!!

Lyla L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

The person who checked us in seemed to cop a bit of an attitude and told us there was nothing in the computer for us, despite us having visited the location a week prior and having it confirmed. He did eventually find it. The other two gentlemen were pleasant and helpful.

Elizabeth N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Frank and his team at UHaul were friendly, helpful, knowledgeable, kind, and professional!! I was told last minute I was unable to move in to my new home, and Frank went out of his way to help me figure out how to get storage and return my uhaul to his location. He really turned my stressful day into a thankful day that there are caring people in this world. WONDERFUL customer service!!! Thank you!!

Krystyna F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Maria R. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

I couldn't have asked for better service. RJ in particular was my man. He was very professional and helpful all of the time. Earlier in my storage days, I was in a U-Haul out in the country in Lee's Summit area. The Independence storage was hands down the best experience. Thank you for taking care of my things and for (taking my money... ha. ) all of these years. My very best to RJ.

CONNIE R.  |  Overall Experience 
Rating:
1.0

Last time I checked I was paying you, you employeess were bossing me around like I was their employee and they were horrible managers. I asked him to unhitch it and he was upset with me and tried to break my hitch.

timothy H. 
Rating:
4.0

Hard for me on the after hour check in.

Joey H. 
Rating:
5.0

Had a truck set up to rent and went to pick it up at schedule time only to find out wasn't one available since the person never returned like they agreed to. I feel I should of been compensated from u-haul since I had to make multiple trips to move.

Ernest E. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
4.0

Customer did not leave a comment.

Zana S. 
Rating:
5.0

The U Haul Truck was just right for our travel needs

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

Marilyn G. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
5.0

Customer did not leave a comment.

RACHELLE D. 
Rating:
2.0

Getting truck was ok, but brining it back was disappointing. I drove up and waited like the sign says, but after about 5-7 minutes I decided to go inside and there was three guys playing on their phones lying on top of the boxes inside. I told them I had been waiting for awhile they just looked at me like I was stupid.

KAREN S. 
Rating:
5.0

Give the same service you gave me.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
2.0

The wrong hitch was installed. The U Haul website is terrible. Very little information. Hard to navigate. A 1 1/2” receiver hitch was installed. I need a 2” hitch. I want it changed. By the way it took 35 minutes to get through to a corporate help center. It took the help center person to try the store in Independence Mo. Noland rd. Location. twenty minutes . No answer from store. Call center left a memo on store Mgr's computer to call me. No call! I want this hitch changed over to 2” hitch. Thank you.

Dale S. 
Rating:
4.0

Customer did not leave a comment.

Samaria G. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
3.0

My app was at 8:30 I had to stay there because I live to far away to have somebody to come and pick me up . I live in odessa Mo and Uhaul was in independence Mo . The car was finish at 11:35

joann Q. 
Rating:
4.0

Customer did not leave a comment.

TYREE W. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Everyone has always been very helpful, professional, and courteous.

Clarissa R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Damian R. 
Rating:
5.0

Customer did not leave a comment.

Lucy T. 
Rating:
1.0

Don't be rude to the customers.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Natalie D. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
5.0

I have used this location for years. Staff is always great, equipment in top shape and check in/check out process very efficient. Highly recommend them.

Doug B. 
Rating:
4.0

Customer did not leave a comment.

christopher G. 
Rating:
5.0

Customer did not leave a comment.

Curtis F. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

Customer did not leave a comment.

Lesher A. 
Rating:
4.0

Customer service are slacking and not very professional. Due to of hire young and careless manner.

Chung N. 
Rating:
5.0

I cannot think of any more you could have done.

allan Z. 
Rating:
5.0

Both gentlemen working were wonderful and answered all questions!

Ashley V. 
Rating:
5.0

Tried to charge us 100 miles more than actual driven. But other than that, experience was great.

Alan Y. 
Rating:
5.0

Customer did not leave a comment.

URBAN S. 
Rating:
5.0

Earlier check out. People moving don't start late morning.

MARY B. 
Rating:
4.0

Customer did not leave a comment.

garvin M. 
Rating:
4.0

It was all good

Richard D. 
Rating:
5.0

You guys are great ! That comedian was fun !good kid !♥️

Russell C. 
Rating:
4.0

Customer did not leave a comment.

Katelyn M. 
Rating:
4.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

I needed this large size truck in a hurry because of several closing delays however, truck had dent damages and was not completely clean inside cab on passenger side(mostly crumbs, and dolly was not secured completely) . My trip to storage was 1 block so it was not a huge issue. We had storms and truck leaked water on my leather furniture, we had to stop loading and repair leak to prevent further damages throughout night. This was truck issue, I've never had issues with uhaul before. Today , I will go through and see how much water damage I actually had, we unloaded all day yesterday. Thanks

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Danny M. 
Rating:
3.0

The guy who checked us in had zero personality. He did his job but that's about it. The guy who was suppose to check us out was having a conversation with someone else. I went inside waited in line and was directed to the distracted check out guy. It was poor service. Truck ran well though.

Stacey M. 
Rating:
5.0

nothing. everything was great!

Todd M. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

Customer did not leave a comment.

Debra R. 
Rating:
5.0

Nothing The experience here was perfect. No wait, great vehicle, fuel full, was ready to go.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
4.0

Lower the prices

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Eileen P. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
3.0

We were only allowed to rent the equipment for 48 hour. Extended rental was offered but after speaking to store they would not let us.

Orlando C. 
Rating:
1.0

Staff was very rude to customers and lacked knowledge on the entire rental process. I asked questions and got shoulder shrugs. The girl at the desk asked a man sitting in the office on the computer for help with my reservation and his response was “no.” She had to ask him 3 times to come help. Once outside, I ended up having to pick up the trailer and attach it to my vehicle by myself. Also, although I completed the online check in, my rental process took over 35 minutes.

Amber Ashley S. 
Rating:
3.0

More organized when someone is paying cash

MALIKA W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

In and out really fast. Love that I didn't have to waste time

Travis R. 
Rating:
5.0

Customer did not leave a comment.

Kyle S.  |  First Impressions 
Rating:
5.0

The drop off experience was handled very well and efficiently. Can't think I could have done better. Good job!

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Sandra F. 
Rating:
5.0

Please have someone ready to answer the business phone at all times. Please.

Russell C. 
Rating:
4.0

Customer did not leave a comment.

alice j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  Overall Experience 
Rating:
5.0

Pickup and drop-off was easy and painless. Was able to do so from my phone so I didn't have to go inside for assistance. Will use them again for future moves.

Cailey K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anna S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Pennie H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KRISTINA C.  |  First Impressions 
Rating:
5.0

That kid at the front desk was good. Knowledgeable, polite and on the ball. Keep him around and give him a raise. Dead serious, he'll be running his own place one day if he's not the boss already.

Jeromy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ETCHESON W.  |  First Impressions 
Rating:
5.0

Thank you!

Ava J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiniqueka S.  |  Overall Experience 
Rating:
5.0

Sad to see Mark Kocinski leave after all these years. He retired. He was always so good to work with. The store has a good crew though so I'm sure they will continue to provide great service to the community.

SAUNDRA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher E.  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable and helpful. I was moved into my new storage unit in no time.

Lise P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarissa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarissa R.  |  Online Move In 
Rating:
5.0

I have been with the Noland rd Uhaul storage on and off since 1988 and have always gotten excellent service from Mark and everyone there. Thank you all very much for helping me whenever I needed your assistance.

LINDA P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kamilah g.  |  Overall Experience 
Rating:
1.0

"YOUR ON-SITE EMPLOYEE'S ARE HELPFUL, BUT YOUR RESPONSE TIME TO TALK WITH ME WAS VERY DISSATISFIED, & YOU GUY'S REALLY NEED TO STEP UP YOUR PERFORMANCE ON CUSTOMERS INCOMING CALL'S , FOR ME TO WAIT UP (10-15 MINUTES) & THEN GET DISCONNECTED IS NOT ACCEPTABLE, THEN HAVE TO CALL OTHER U-HAUL HERE IN KCMO ( KANSAS CITY,MO), TO JUST HOPE TO TALK W/ SOMEONE IN ORDER TO TRY PAYING MY STORAGE UNIT PAYMENTS CAUSE THE ONE PLACE I WAS RENTING FROM NEVER , EVER PICKED UP MY CALLS & THAT'S WHAT HAS ME ANGRY, BUT I'M. OUT OF THE STORAGE UNIT, & THAT'S ALL I HAVE TO SAY!!!!"

Ronald W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pearl l.  |  First Impressions 
Rating:
1.0

High prices for a small box never again lost so much money and being treated as a stranger and getting no help during a recession was not good

SAMANTHA R.  |  Overall Experience 
Rating:
4.0

Great customer service, the store Manager and staff very helpful in helping meet all of my needs. Especially when, I changed my mind at the last minute about the lock for the storage door.. Very friendly staff and courtesy of needs for customers during the pandemic. Gave clear instructions of what is required and necessary for customers safety at their location.The cleaning lady also very prompt and nice..strong team with strong skills to meet customers needs for storage and moving... Thank you for the standard of excellence.

erica d.  |  Overall Experience 
Rating:
5.0

Very good people always ready to help.

VIRGINA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRANT H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julia M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Guenevere S.  |  First Impressions 
Rating:
5.0

The young man who was helping me was really nice about all the different options I had.thank you

shy j.  |  Reservation 
Rating:
5.0

Great services

LYNDELL M.  |  Reservation 
No reviews have been submitted for this location.

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