Comentarios de los clientes para U-Haul Moving & Storage at Nellis Blvd

The guy checking in the car seemed annoyed. Not customer friendly and even made us move out of a parking spot

We spoke to customer service and said we are running a little late but dropped off an hour late and got charged one full day I would never recommend U-Haul again I will be putting a bad review and tell my whole friends and family if I would've know I was going to get charged one full day I would've stayed with it

Fast and very helpful staff. Awesome experience. Will recommend to other friends who are moving items.

I'm not sure. The agent was awesome.

Sherry & the crew were Amazing

Absolutely Nothing Sherry & the rest of the crew were amazing

No comment, perfect

Bill Attberry was very disrespectful aggressive customer service I was afraid of my son life and mine for a moment when this guy get out of control walking around the counter just to to try to fight me he was very disrespectful very racist and he tried to hit me in front of my little child not only done I was so afraid of my life and my son I won't recommend this place where nobody.

They overcharged me

The passenger seat belt kept coming unsnapped and when address store was we'll look at it. What would of happened if an accident arised. Plus there were soda cans in vehicle.

Nothing! Service was excellent. Thank you!!

keep on,keeping on.

No comment

It was below 1/4 tank and I didn't check it until I drove off to prove it. N it was a real upsetting experience to have NO Gas to start my day. Bald tires too

Nothing because y'all already OUTSTANDING!

This location has really great customer service. The employees helped me with boxes and they even helped load them onto my truck. I really appreciate how they go above, and beyond for the customers.

Mobile pickup needs to be more streamlined and kept under control. There was confusion between myself and the staff on both ends. Hopefully this isn't a common occurrence and that everyone receives more training. The staff could have been a little more personable.

Very old fleet with almost 100k. Now chargi;g per mile + base fee. Home Depot is the same base fee, no extra mile charges for entirely 24 hours.

The time that we had to wait for assistance was very long

Car smelled like cigarettes

Thank you

Very little that i can recommend for improvement to this location. The staff has always been fantastic, and the equipment are normally always in great condition. I rent from this location at lease 6 plus times a year

Keep up the good work!

Right now nothing i see or can pinpoint. I recieved great service in person and especially over the phone...numerous times when needed and extension for keeping the uhaul..thanks do much in this time of need!!!

The staff in this locations made it an easy peasy transaction.

Why the Hell can't I take a motorcycle trailer out of town one way. That the whole purpose is to move a bike. Not just around town. Can't believe I hade to drive 30 minutes across town to pickup this trailer. They should move to a site that is closer. I literally had a complete u haul center less than a mile away.

Own your own passenger van's, instead of leasing, so that the burden to provide two phone numbers that can answer their phone at the time of the pickup is not on the customer. People have lives, they cant just stop what they're doing to answer their phone. Why did the redneck representative seem it absolutely neccessary that he speak to someone as opposed to just leaving a voicemail or keeping a credit card on file?

Bill from this location was superb!

Good job

Everything perfect.

The front staff was awesome! Very professional and kind i was very happy to know that I have a new spot for future uhaul thank you.

The only issue was the smell of cigarettes inside cabin I guess some people don't even care about the No Smoking 🚭 but about general experience with the staff was awesome very nice people

Continue the excellent customer service

Everything went well. Great customer service and quick!

Went above and beyond to help me , I had a 445 appointment on Sunday I got there around 5, although they were clocked out the gentleman still hooked the trailer up for me. That allowed me to not cancel a crane for early Monday unit install

Service was on Point Bill was Excellent.

Sherri was excellent, helpful and pleasant

Nothing

Every time I went in there everyone was so helpful, the first day I opened my account with U-Haul for a storage unit, one of the attendance walked me to the unit and showed me where it was. I thought that was very nice. Thank you Patti Dominguez

I (for USPS Henderson Offices) rented a total of 12 vans for our PEAK Season, from 5 different Uhaul locations. Uhaul representatives Andrea, Brittany, James, Michelle, Javier, and others, were all courteous, professional, and knowledgeable. They streamlined the entire process, and promptly responded to any issues and questions. The roadside assistance was also excellent. Thank you !!!

Keep doing what you are doing! Awesome service.

Very efficient and helpful

Too long of a wait to answer phones I was on hold for 18 minutes

allowed the responsible adult to steal my 112 payment on hold because i trusted her to return the vehichle on 1/1/2021 at 3:45 like planned. parked at fremont location to keep safe . kayla was afraid to leave her house so she gave latesha the 9.00 to fill the gas back to full and drop off on the first of january for her refund. company allowed latesha to return the ompany on 1/2/2021 at 3;05 pm with promisary nite of owed payment of 21.74 no signature. when i contacted they said they were will to charge me for the lady stealing their vehicle to cause fraud on my account. i called to ask to stop payment but refused to do a refund. i asked latesha to cover the bill because she intentionally stole the veihicle for malicious purposes. the original due date knew i was frantic about them stealing so i allowed her to fulfill her end of the deal. ll she had to do was return the car on time. im upset because i asked them to return my payment for insufficiebt business with original contract. kayla is 29 yeard old and latesha is 44. im upset so im going to lowes because the police never arrested latesha on the harrassment from 2020. plus i asked latesha to pay me back 200.00 in paypal and she refused so m going to lowes because latesha was the only person responsible for my theif in the new year. i asked uhaul to stop payment but didnt so i telling on her to get my refund frm any employee from lowes because when i caled the attened said she making me responsible for the charge. im upset. i was so angry that i went to lowes to get uhaul in trouble for bullying me out of my money beacsue of improper business deals. i agreed for original return on the 1/1/2021 at 3;45 and latesha took the dignity to try and steal the vehicle out of my account becaise shes fucking nasty. im this upset in covid that i want people to start taking responsibility for lateshas actions. do not charge my card.

Walter was fantastic!

Everyone was friendly and very helpful

Great service. Took care of me as soon as i got there

Everything went well. Very pleased with the service. Would highly recommend this place to anyone. 😊

Thank you very much to the gentleman who checked me of my rental. He was professional courteous kind. Really he made us feel like family thank you U-Haul.

Excellent service!

Everyone was friendly and helpful. Great experience.

The young lady name Rosetta, was very.......helpful and professional with my services need more service personnel like her.

Continue with the Great Customer Service

Nothing everything was very easy and people kind and very helpful. Will definitely use this location in future If needed

Hello, The representative was unable to locate my reservation at both locations. I am not sure if there was a system issue but this caused a delay at both rental pick up and drop off locations.

Thank you for your service.

Great location, easy to get in and out. Always open when I needed to get something.

I only run into problems renting a truck from Uhaul on one-way rentals. It's even more difficult if your move is out of state. I found that Uhaul may have an abundance of vehicles but don't want to release their vehicles for these types of moves. Otherwise I find that Uhaul is one of the least expensive and very easy to do business with, decent vehicles, clean, safe and mechanically sound. I will keep Uhaul at the top of my list for my truck rentals especially if the truck I rent is not a one-way rental.

Have used this locational multiple times. Always fast, courteous and large enough to have everything we needed. Sharron C

N/A

You all have done the best job there I cant say anything else but Just stay just as you are Great Help and Just Stay with that Great Customer service

I loved it thank you so much and would rent out for moving again

The storage was well kept clean and safe. I would recommend your services to other people. Thank you for a wonderful experience with my property.

I have used U - Haul since 1965- 66 and never had a problem with storage or truck/trailer rental. Your prices and service is unmatched across the country. Thanks for the years of quality and service ..... not many companies today care anymore. Thank you, Jan & Kayleen

One of the customer reps by the name of Dill was very rude, spoke over me and provided me with poor customer service. I ended up having to speak to the assistant manager due to his poor customer service. Very disappointing

Sherry is the best and she is so patient. She need a raise.

I rented a unit from you for 3 months. I chose your facility because it was well lit and needed a key card to enter, yet my storage was broken into and ransacked. Not only did they take several expensive electrics, but they completely destroyed boxes of photos and personal items in my unit, things that can’t be replaced. It was upsetting to find out after the fact that this happened to others in your facility and we were not notified.

Con respecto al servicio e instalaciones todo perfecto. lo unico que no me gusto esque afuera en el area de carga y descarga habia algunas personas que yo creo no tenian negocio para estar en esa zona.

The worst, mis-managed, exsperating, moving experience of my life! Second Uhaul rental this year; long-time customer, never again. Never...egregious, conflicting, plethora of emails, overcharged, contractual obligations unmet by Uhaul during every phase of my move. Condescending, marginalization, ineptitude of reservations, pick-up of 20' truck & tow dolly, teamster 38 yrs, drove through 6 wildfires from CO Springs to LV, NV, almost 1000 miles out of normal route, I-70, closed, Glenwood Springs fire, Grande Junction fire, Cameron fire, 40 West, Dinosaurs Rock Jensen, CO, to Provo, Utah...double gas, driving time, trip sheets don't float! Someone should have alerted me to the fact of the Glenwood Springs Fire from U-Haul prior to, during overcharging me for driving extra mileage for truck & dolly pu. I DID NOT KNOW ABOUT THE FIRES UNTIL I HAD DRIVEN FROM FOUNTAIN TO MANITOU TWICE AND TO CASTLE ROCK, CO. TOO BUZY LOADING 20 FT TRUCK FOR 2 DAYS TO ENGAGE SOCIAL MEDIA OR ANY OTHER SYSTEM RE: CO., UTAH, MASSIVE, FIRES. NEVER AGAIN...Although reservations were generated 2 miles from me in Manitou, Uhaul changed them 4 times, to 66 miles, 120 miles, etc. for pu. Storage reservation in LV was not available upon arrival, so I have absolutely no clue what their facilities offer. Although Linda Borden reserved a storage unit upon arrival, Uhaul personnel intimated they had no reservation for me after a long, perilous drive. Unfortunate business experience, learned my lesson. NEVER AGAIN WILL I ASSOCIATE WITH UHAUL. Be on notice, disrespecting disabled Veteran's Widows is unacceptable. I never needed to be lied to, cheated, eviscerated, and violated by Paul, Rep West' s assassin, judging me, I will never do business with Uhaul again. Thank you Janella & Tim Manigift for your service, respect, integrity & honor. Every other individual I have encountered in this trip re: August 12, 2020-August ? 2020 with Uhaul has been disreputable, disingenious, and felonious. I suggest you try Penskey, or anyone else but the gouge is on and you the recipient are the VICTIM. Heed my words. I never received the reserved storage space by Linda Borden, per email at 333 N. Nellis, so disregard the, "hate to see you go bs," from Uhaul. Right hand doesn't know it has a left.

It was good until my unit was broke into and thing got stolen and it advertised as a secure storage

The only thing I realized after I got home is that if I had booked it online I would’ve received my lock for free, but I was having issues opening my account online so I had to go into the office. And I forgot to mention it when I was signing the paperwork. But other than that the experience overall was very good, The two gentleman that helped me was very nice and helpful.

The facility and the staff were always awesome!

U-Haul has long been the leader for self movers. Their trailers and vehicles drive like champs. The staff are always helpful and knowledgeable about product and seek to find solutions, given specific situations. Wouldnt go anywhere else.

Friendly, helpful staff. always there when you need them, with any kind of question.👍 great job, keep up the great job. Thank you, and i will miss you Sir: Deron Johnson

Excellent, Helpful and very professional staff!

This is the wife of Chris Howard filling this survey out. We moved to a house with room for the stuff in storage, But we know where to go if we need you again and know our need will be met like always! Thank you for your exceptional service!

Staff there always took care of me.

Exelent services I'm so happy good desicion thanks .......next time come back here because is incredibly my stuff is good and save..

I rented an outside storage unit that was not climate controlled for 10 months. I was worried that my items would be damaged from water or heat or bugs might have found their way in. Surprisingly, all my items were in pristine condition. The staff was always very friendly and helpful as well.

Super nice people and great facility, I highly recommend if you’re wanting a storage unit and Great people to assist you with your needs.

Everything was ok until the month when I only needed the storage for 10 days but I still had to pay the whole month's rent. This is a tight time right now and I felt it was definitely a waste of money and I was really upset about having to pay that with no refund of days not used. I feel this is a Uhaul policy that needs changing.

They kept the place very clean. The staff was so helpful. I would recommend Hualapai for any one looking for storage.

The whole experience I had with all the staff was great! Everyone was so attentive and SUPER helpful. I honestly am not good with names but literally the entire staff that I came in contact with was beyond AMAZING. I will definitely be recommending you guys to everyone! Thanks for the amazing service!

I have never recived such a great service like I have received from this place. The staff were very helpful and the manager very professional. I had my storage for over 6months and my belonging were safe. Thank you Sherry and thanks for having great staff. You all make a nice place to come over and get treated with kind and respect. I totally recommend this place to my friends in a need of a storage and or a rental of trucks.

Love the dolly's!

Overall I would rent a storage unit again there and I would definitely recommend your facility to my friends. The staff was always friendly and very helpful. I thank you for the wonderful experience him I will definitely be back again. Thank you very much.

She was so nice . And helped me out so much.

Amazing!

Excellent service, excellent personalities

Great customer service.

Excellent!

They were awesome and if there were issues they always were willing to help out! Thank you

friendly staff

Keep up the good work. Exceptional customer service and knowledge of the facility and equipment

Na

If the office had longer hours, later in the evenings to accomadate the hours in Las Vegas, it would be perfect.

It was clean and neat Service was nice

They were extremely helpful and understanding after driving in from out of state. They took their time to familiarize me with their facility and I really appreciated it.

Yes, especially, upon arrival, on Wed., Oct. 9, time pressure, to turn my truck in at another location, to get some of my stuff in storage, then to have First Month Free. Staff was great.

Employees were attentive & helpful & good natured

The office staff was excellent. However, the heavy-set man who works there in the lot is very RUDE.

Very friendly and accommodating. Would recommend.

We appreciated that you keep the temperature comfortable to go into our storage and do what we needed to do during the time we had our storage with you. Thanks

Rosetta was professional, friendly and helpful. Excellent customer service!

Everyone there is very pleasant and we were able to get a convenient storage unit and return the truck and trailer without any difficulty.

I appreciate everything you guys did for me. You are the BEST. Thank you

I will use U haul again if I need too.

All the staff was very helpful. Many Thanks to Rosetta

Safe were helpful and very friendly, i would recommend this place.

Excellent customer service and clean facility

Everything went off as planned picked up 26' truck everything was clean and the ppl were great to work with.. Always like using U-Haul because of the friendly and helpful staff. Will highly recommend

Some of the team Members were lazy and made the good people look bad

Everyone there is great especially the Gm and one guy who stands out name Shane.

Thanks

A very Clean and Secure Storage Facility !

I was very impressed by the courtesy and professionalism by all the staff at this location. Well done!

I would gladly recommend people to come to this place of business.....I would not tell them or let them do business with the one uhaul company in the springs off GOGs they give you broken equipment

Love the manger I didn't get her name but we was stressing out about moving in a storage and it was one left and she was helpful sweet kind hearted she is awesome thanks .

I had a storage here for 4 yrs. It was affordable and very secure. I reserved a trailer to collect my belongings and it was there on time when I showed up. Very helpful and friendly.

Sherry and Destini where very professional and caring.

Great

All of U Haul Associate is excellent. Thank you.

Service was great and personal was very well informed

Great experience, very informative, would come back again and recommend to family m friends.

Uhaul truck broke down in California towards national city California. Couldn't get home. Horrible service. Windshield wiper fell off due to being zip tied on and was in heavy rain driving. Almost we

Thanks

Thank God for uhaul.....And thank you Uhaul for making a way. Uhaul was there for me.

My whole experience was great, everyone went over and beyond my expectations. Very helpful thank you for all your help

II like the indoor storage unit and very secure and staff are very friendly.

I love this storage and how they keep it secure and climate control. Employees are so awesome and they provide such an amazing experience with their customer service. Thank you

Excellent service

My First time renting A trailer overall good experience, friendly and helpful staff.

Excellent service all the way around

Customer service was excellent, attention to my needs were met 100 percent.

I did the early check in on my computer and did that make a difference! I was in and out with the truck in minutes! The man who waited on me was courteous, professional and pleasant! Thanks!!

Nice staffing

Very friendly and professional. The check in on the return was painless. Very quick and no wasted time. Explanation on storage was very good and clear. Thank you

My unit was burglarized several times. Need to do something about after hours access, as that is when the burglaries happen.

The general manager was very helpful. I appreciate Sherry.

The management team were very friendly and helpful when I set up the unit. They took the time to help me select a unit that was convenient for me and explain the fees and usage.

You don't leave enough space for a real comment. Just say, I have had 3 major, bad experiences with UHaul. I did not choose this company, my son did. 3 breakdowns, burned out engine on a 2500 mi move

Customer service was above and beyond..Thank you.

The staff were friendly and curtious. the storage facility was clean and well lit. the experience was pleasant and I would recommend to family and friends.

Facility was always clean and secure... Staff was always happy and willing to help when needed. They are VERY knowledgeable and friendly... Always looking to go above and beyond to help out customers

Would use again and recommend.

Very clean great staff but the hours didn’t work for me they close to early

I moved out on Sat. 8/25/18. My rent was due on 9/4/18. After everything was out I went to the office to close out an I should have had a refund of 10 days. The guy said Sorry no refund for the days.

I was in a hurry and I was able to get information and get the storage I needed without any hassles.

They were awesome.

Super facility and staff

Great place for my needs,clean secured friendly staff... very busy all the time

Great service.

N/A

Great customer service staff

Great friendly place to store your personals,furniture and what ever you want.secure place would recommend to anyone.

Very nice experience with all staff members.

They tried to charge me for "damage to the lock".. $75 for a simple metal slide lock that couldn't be more than $15..