Customer Reviews for U-Haul Moving & Storage at National Rd

1,689 comentarios

5900 National Rd E   Richmond, IN 47374
(S Of I-70)

(765) 935-4434

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(765) 935-4434

5900 National Rd E
Richmond, IN 47374
(S Of I-70)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Anita T. 
Clasificación:
5.0

So easy and convenient to rent a van from this location. The staff is also lovely.

Kristine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick J. 
Clasificación:
5.0

Very accomidating.

jason t.  |  Overall Experience 
Clasificación:
1.0

Tell them too stop stealing peoples money and wallets. Crissendra too be exact. And the manager tae helped her do it.

Bryan B. 
Clasificación:
5.0

Nothing.

TROY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise K. 
Clasificación:
4.0

No one there at the time was able to help me adjust the mirrors. However, I would like to say that getting the truck was a very easy process.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron B. 
Clasificación:
1.0

I was going to get the van for 19.95@$.59 per mile they talked me into getting the 10ft which is $.79 per mile. I didn't need the space and they told me I would. I could have saved $.20 per mile. I am a single mother of 6 doing EVERYTHING Alone so saving money is a must and they just cost me extra for no reason so disappointed!

amber S. 
Clasificación:
5.0

Everything was exactly what we needed it to be. Gracias.

Evelyn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan W. 
Clasificación:
5.0

Have broom, dust pan and Trash can to clean out trucks available.

Pamala H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer Y. 
Clasificación:
5.0

Nice job to the Richmond team

Melissa S. 
Clasificación:
1.0

Meter was wrong odometer was right. I drove 11 miles estimated 15. I put $2 in gas in for 11 miles they say I still owe $6. How in the hell am I paying $8 to drive 11 miles on a 9ft van.

Akabueze E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RON P. 
Clasificación:
4.0

My only suggestion is that when we picked up the truck it had 1/8 tank of gas. It would have been nice to have had at least 1/4-1/2 tank so that we didn't have to fill up before we started…having no idea how much we would use. Other than this, great customer service. Easy process. Very pleased.

Susan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nara A. 
Clasificación:
4.0

Waiting time was a little long

Frans N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendi L. 
Clasificación:
2.0

El cliente no dejó un comentario.

pamela B. 
Clasificación:
4.0

There was a human tooth under the passenger seat.

Ryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Julie E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
4.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather M.  |  Overall Experience 
Clasificación:
5.0

Good job

Ariana M. 
Clasificación:
3.0

The store clerk seemed off - could not find my reservation and the interior of the truck could have been cleaner [I cleaned it] but overall the truck performed well.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew B. 
Clasificación:
5.0

Lubricate moving parts on equipment, check for missing lug nuts, rear tie down chain on trailer was too short with not enough places to hook free end.

Bob M. 
Clasificación:
5.0

The manager was great in returning calls and accommodating request.

Jessica S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DARREN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

salea s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

Excellent service, friendly when picking up trailer. Will definitely use again!

Shannon D. 
Clasificación:
3.0

Closing time and only one person working? Spent an hour waiting.

Pete W. 
Clasificación:
5.0

Well run company. Easy process.

Rick B. 
Clasificación:
5.0

Absolutely the best storage experience! Great staff, extra clean facility.

Jennifer H.  |  Overall Experience 
Clasificación:
1.0

It was not my original pickup location. I had to go 60 miles out of my way to get the truck.

Terry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
3.0

I drove a total of 19 miles. I added 1.5 gallons as truck said it was 16 miles per gallon. The meter was at the same level of gas but the man who read it entered a lower volume so I was charged 9 dollars even though contract said 6 dollars. I have photos of it.

Carol L. 
Clasificación:
5.0

The manager and staff were very helpful, answering any questions I had. There were no surprises when the final accounting was made. I would enthusiastically recommend this location.

DAVID T. 
Clasificación:
5.0

Saw condiments from a previous renter.Gas cap was missing.

LARRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindita C. 
Clasificación:
5.0

It's a pleasure to do business with you.

Cressida R.  |  First Impressions 
Clasificación:
5.0

The older gentleman was a pleasure to work with. He was a Veteran of the Air Force and was quite a but older. He said he was working due to his Social Security not paying all his bills! Everyone ought to hire older workers!

James H. 
Clasificación:
5.0

Great experience

James L. 
Clasificación:
5.0

Excellent customer service and assistance from man who helped us. Would highly recommend.

Tammy H. 
Clasificación:
3.0

Keep the equipment in good working order

SINNAMON K. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharlotte o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayli H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

Great customer service!

Terry D. 
Clasificación:
5.0

El cliente no dejó un comentario.

sharlotte O. 
Clasificación:
5.0

Keep fasteners well oiled so they operate freely.

Michael P. 
Clasificación:
5.0

Johnte was great to work with.

Dewey I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDY N. 
Clasificación:
1.0

We had to turn the trailer into another uhaul a few hours into the trip due to a severely warped tire that was not noticed during pickup. When talking to the manager, he blamed us for the tire. However no other ties were affected, not even on our vehicle.

Jennifer L. 
Clasificación:
3.0

The tail lights on the trailer didn't work and the UHaul employee (a nice guy) didn't know how to fix them. I got my tools out of my vehicle and repairs the broken wires and plugs. This took me an extra 20-30 minutes and I was already behind schedule.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

William P. 
Clasificación:
4.0

My rental was not there. I reserved a 10 foot van, but when I arrived there were no 10s available.

Travis T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
5.0

Staff was friendly and fun to deal with. They answered any questions I had and got me on my way.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler C. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul J. 
Clasificación:
5.0

Nothing! Fast, friendly, and professional service.

daniel F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

I was very happy with the experience and would recommend this service to everyone!! Keep up the great work!!

Traci T. 
Clasificación:
5.0

Have used this U-Haul location twice and have had a great experience both times. I highly recommend this U-haul facility.

John W. 
Clasificación:
3.0

Truck I rented run ruff, oil light stayed on, was all over the road at highway speed, a@ it made a noise when you turned it off. This truck should not be on the road.

Gary M. 
Clasificación:
5.0

Very good trailer rental experience ,quick and easy for my in town need.

rick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES L. 
Clasificación:
3.0

Not certain what happens at this store. Seems to be turnover of employees each time I've visited there & I run into some "issue" that's NEVER their fault. I had to park across the street to drop off a trailer & then park it where they wanted it. Not my job to arrange their inventory. The young lady they sent to assist me was new (again... turnover) & wasn't experienced on the trailer. Manager helped her. But it appears that for some reason there are issues at this store each time I've gone there. No more.

RANDALL H. 
Clasificación:
4.0

We did everything online and that seemed to have worked out well. The man who answered the phone was able to answer my questions.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vivian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard K. 
Clasificación:
3.0

Quite expensive for 24 hours,

Debra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Siera C. 
Clasificación:
5.0

Need to make it clearer about rental options. I said I needed 1 to 2 days. Had it back the very next morning. Was charged for 3 days. Was not happy about that.

KEVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

IAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR O. 
Clasificación:
3.0

Rented a truck of Sunday at 9am. Call the store to see if I could bring it back in the morning. The gentleman said yes cause a 24hr rental price is the same as 6hrs. The gentleman said he changed the ticket accordingly. Took the truck back at 8am the next morning and the General manager told me it was back by 5pm Sunday so he's charging me for another day. I explained I called and what was said. He said "I'm the general manager and I don't care what you were told. It should of been back by 5pm." I called customer service and they said they could see where the ticket was changed and no idea why he would do that. That is just dishonest business.

LAWRENCE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ritch B. 
Clasificación:
2.0

I was quoted 245.oo for a week. My bill was 410.00. 19.95 plus 10 a day ins. Is 210.00. I was under on miles, so why so high???

carla S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON B. 
Clasificación:
5.0

Johnte Williams is who got us ready to go for our reservation. He was very kind, well mannered and seemed to genuinely care about the service that is given. We were supposed to get a van but when I came to pick it up he told me that the van wasn't sounding quite right and he didn't want to put us in a vehicle that could potentially harm us, so he set us up with a 10' and kept our rates the same. I was very impressed with him and expressed my appreciation for making sure the customers are safe. This was my first time getting a Uhaul and I was HIGHLY impressed. We will be back again in the future that's for sure.

COURTNEY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN J. 
Clasificación:
5.0

Extraordinario servicio al cliente

Carol F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher K.  |  First Impressions 
Clasificación:
4.0

Great selection of supplies.

RORY E.  |  First Impressions 
Clasificación:
2.0

Bathroom always locked. Not cool. When I was a day or two late, U-Haul starts sending letters to me and my family. NOT COOL. Customers smoking inside. No smokin NOT enforced. Johnte not very friendly. Won't rent again.

Benjamin C.  |  Overall Experience 
Clasificación:
3.0

Bathroom inaccessible.

Benjamin C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ELEIGHA W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia E.  |  Overall Experience 
Clasificación:
5.0

It was everything we needed it to be.

LUCAS S.  |  Overall Experience 
Clasificación:
5.0

All promises kept All security measures in place and met All data requested by me available to me

PATRICIA D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ladonna D.  |  Overall Experience 
Clasificación:
3.0

The original contact with Kim was great. There was a problem at the end of the agreement were Dave and another individual were very rude and uncooperative in handling the close out of the agreement. They both hung ip on me while trying to understand why U-Haul was trying to bill me for another month when I knew that the unit had been moved out of at the end of August.

David G.  |  Overall Experience 
Clasificación:
5.0

Had no issues renting a truck. They offered me 1 month free storage for renting the truck. Customer service was quick and helpful.

Christopher L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julian V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica m.  |  Overall Experience 
Clasificación:
2.0

When I first moved into the storage a few years ago it was great under the management of Christian. Last week the restroom overflowed and leaked into both my units. The new manager, Jonte Williams notified after the plumber and he had already left. I was told that once he left he couldn't be reached. So my property say in toilet water over night. The next morning I went back and all he did was give me was claims number. I moved to other location yesterday. On other side of town. He wouldn't even get me a mop to try to mop up some of the water in my units. Very mad and upset. And management in my opinion. I will and already am much happier at the 3150 National road West location

patty l.  |  Overall Experience 
Clasificación:
5.0

Absolutely wonderful in the almost two years that I used the facility and I definitely would recommend to anyone I know. THANK YOU.

demond d.  |  Overall Experience 
Clasificación:
4.0

Good place to rent from. They got us what we needed even though the expected vehicle hadn returned. They still got us a truck for our needs. Good job!!!!

Jeff N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlie G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kester S.  |  First Impressions 
Clasificación:
5.0

Your questions seem to relate to the indoor storage facility, while I had the unheated outdoor 25' x 8' unit. But the people were always available and friendly. I rented for 5 months as I was transferring home items from Pa. to Indiana. Would use this location again without hesitation.

Thomas D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

thomas j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

geneva g.  |  Overall Experience 
Clasificación:
5.0

This storage was great. Very friendly staff. Well lit storage unit and outside.

saundra z.  |  Overall Experience 
Clasificación:
5.0

Hey Christian, Thank You for all your help and explaining everything. Just waiting on the Access Card.

Linda B.  |  First Impressions 
Clasificación:
2.0

I went to get my stuff out of storage and all my stuff was covered in green mold ruined my reclining sofa and love seat home made hutch and shelves and alot of other stuff im very disappointed in the customer service when i told them about it and told them there was a leak and mold was on all walls.

Kim T.  |  Overall Experience 
Clasificación:
5.0

Staff was wonderful, very helpful and went the extra mile to help us unload a a very heavy item.

Donna e.  |  First Impressions 
Clasificación:
5.0

Brandon was very knowledgeable and very helpful & nice. Greeted me when I came in and thank me when I left & told me to have a Blessed Day. Much appreciated 

rita c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cille D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Felix B.  |  Overall Experience 
Clasificación:
5.0

We citizens that are required via job promotions, downsizing, moves to be closer to family and for both temporary and long-term storage of furnishings, are so fortunate to have the U-Haul Storage and truck organization, Inc in convenient locations in the states that I and my family have needed....always true to their word in all the many aspects of our moves. Vehicles are always in good and clean condition... stores always amply supplied, clean, safe with staffs that are pleasant, concerned, smart and reassuring us that they will do all they can to make our needs met. A GREAT, DEPENDABLE, PROFESSIONAL, CARING business that has for YEARS taken EXCELLENT care of my belongings while in your storage. Never a complaint from me or my immediate family....and I am still using your services! THANK YOU U-HAUL!!!

PATRICIA D.  |  First Impressions 
Clasificación:
1.0

Still waiting on a call from the manager after being told i'd receive a call back twice now. Our brand new appliances & furniture were covered with mouse droppings and there were mouse traps placed throughout so they very well knew they had a problem. We did not receive one phone call stating there was ever an issue. They also got our move out date incorrect because we moved out well over a month ago & the lady from customer service said "I'll take care of it & let them know you are Moved out." A whole mess.

Brooke C.  |  Overall Experience 
Clasificación:
5.0

Na

Mark B.  |  Overall Experience 
Clasificación:
4.0

Mice pellets were all over my belongings in the storage facility despite there being rodent traps.

Sam B.  |  Overall Experience 
Clasificación:
3.0

The staff at this facility were always helpful and friendly. My only reason for the average rating is because both units leaked and had some water in it. I only found it as I was moving out. When I told the staff, they were extremely helpful and said they would notify other renters affected. In all fairness, they had no way of knowing until the unit was opened.

joann h.  |  Overall Experience 
Clasificación:
5.0

I loved the three day bundle. Free milage and free month of storage. All I wanted was a truck. U-Haul gave me a deal tho. Gracias.

Thomas B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND W.  |  Overall Experience 
Clasificación:
4.0

The associates inside were very helpful both times, moving in and out. Great place for supplies.

Angela a.  |  Overall Experience 
Clasificación:
5.0

Chris had always treated us right and very friendly and professional.

golda d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammie S.  |  Overall Experience 
Clasificación:
5.0

took some time to approve move out but everything took care of after calling...Thanks :)

Carol W.  |  Overall Experience 
Clasificación:
5.0

nothing

douglas l.  |  Overall Experience 
Clasificación:
5.0

Professional service from beginning to the end..above and beyond..recommend uhaul to customers 100% THANK YOU..

richard b.  |  First Impressions 
Clasificación:
5.0

Christin always takes care of us when we need a truck. We do alot of business with him

Pamela B.  |  First Impressions 
Clasificación:
5.0

everything I expected and great service

Carmela K.  |  First Impressions 
Clasificación:
5.0

Everything was great

demond d.  |  Overall Experience 
Clasificación:
5.0

Pleased

donald m.  |  Overall Experience 
Clasificación:
5.0

Everything went well. Service was great

demond d.  |  First Impressions 
Clasificación:
5.0

Great service

gesue c.  |  Overall Experience 
Clasificación:
5.0

Best facility ever used. Staff was top notch, hope we can find one close to being as great as they werex 10

TONYA P.  |  Overall Experience 
Clasificación:
5.0

Staff went above and beyond to help me. I was very happy with my experience.

Jim H.  |  Overall Experience 
Clasificación:
5.0

Very easy to work with! Thanks for Everything Richmond, IN UHAUL has done to provide an easy transition for our family!

cherry h.  |  Overall Experience 
Clasificación:
5.0

I appreciated the fast service and great advice from your representatives yesterday which made my move less painful. Gracias.

Bari S.  |  First Impressions 
Clasificación:
4.0

Thank you for being so kind.

Cheryl L.  |  Overall Experience 
Clasificación:
5.0

I found the staff to be very helpful and courteous.

anne m.  |  Overall Experience 
Clasificación:
5.0

The guy there was wonderful to me.

janet s.  |  First Impressions 
Clasificación:
5.0

Thank You for the services you offer!

rebecca c.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Michelle A.  |  Overall Experience 
Clasificación:
5.0

Very clean, I would recommend uhaul in Richmond, Indiana to all who needs a storage unit or truck

Rex H.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped me was courteous and to the point. I was very pleased with his patience with me in helping me understand the electronics that I was unfamiliar with.

Kevin O. | Reservación
Clasificación:
5.0

We were very happy with the storage facility and the excellent customer service.

jill p.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff and convenient access

DANIEL P.  |  Overall Experience 
Clasificación:
4.0

I would definitely recommend to family and friends!

linda b.  |  Overall Experience 
Clasificación:
5.0

This place was GREAT to me.

Brian W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Camiones para mudanza

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  • Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

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    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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    ¡Servicio de propano entregado directamente en tu puerta!

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    ¡Tenemos la selección más amplia de la industria!

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