El cliente no dejó un comentario.sharlotte o. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at National Rd
Richmond, IN 47374
(S Of I-70)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Lindsay H.
El cliente no dejó un comentario.charles B.
El cliente no dejó un comentario.Kayli H.
El cliente no dejó un comentario.John N.
Great customer service!Terry D.
El cliente no dejó un comentario.sharlotte O.
Keep fasteners well oiled so they operate freely.Michael P.
Johnte was great to work with.Dewey I. | Overall Experience
El cliente no dejó un comentario.SANDY N.
We had to turn the trailer into another uhaul a few hours into the trip due to a severely warped tire that was not noticed during pickup. When talking to the manager, he blamed us for the tire. However no other ties were affected, not even on our vehicle.Jennifer L.
The tail lights on the trailer didn't work and the UHaul employee (a nice guy) didn't know how to fix them. I got my tools out of my vehicle and repairs the broken wires and plugs. This took me an extra 20-30 minutes and I was already behind schedule.David S.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.William P.
My rental was not there. I reserved a 10 foot van, but when I arrived there were no 10s available.Travis T.
El cliente no dejó un comentario.Charles A.
Staff was friendly and fun to deal with. They answered any questions I had and got me on my way.David R.
El cliente no dejó un comentario.Jeff H.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.Tyler C.
El cliente no dejó un comentario.paul J.
Nothing! Fast, friendly, and professional service.daniel F.
El cliente no dejó un comentario.Steve S.
I was very happy with the experience and would recommend this service to everyone!! Keep up the great work!!Traci T.
Have used this U-Haul location twice and have had a great experience both times. I highly recommend this U-haul facility.John W.
Truck I rented run ruff, oil light stayed on, was all over the road at highway speed, a@ it made a noise when you turned it off. This truck should not be on the road.Gary M.
Very good trailer rental experience ,quick and easy for my in town need.rick R.
El cliente no dejó un comentario.JAMES L.
Not certain what happens at this store. Seems to be turnover of employees each time I've visited there & I run into some "issue" that's NEVER their fault. I had to park across the street to drop off a trailer & then park it where they wanted it. Not my job to arrange their inventory. The young lady they sent to assist me was new (again... turnover) & wasn't experienced on the trailer. Manager helped her. But it appears that for some reason there are issues at this store each time I've gone there. No more.RANDALL H.
We did everything online and that seemed to have worked out well. The man who answered the phone was able to answer my questions.Michael M.
El cliente no dejó un comentario.Debra S.
El cliente no dejó un comentario.Vivian F.
El cliente no dejó un comentario.richard K.
Quite expensive for 24 hours,Debra W.
El cliente no dejó un comentario.Siera C.
Need to make it clearer about rental options. I said I needed 1 to 2 days. Had it back the very next morning. Was charged for 3 days. Was not happy about that.KEVIN F.
El cliente no dejó un comentario.MICHAEL A.
El cliente no dejó un comentario.IAN S.
El cliente no dejó un comentario.Carlos J.
El cliente no dejó un comentario.VICTOR O.
Rented a truck of Sunday at 9am. Call the store to see if I could bring it back in the morning. The gentleman said yes cause a 24hr rental price is the same as 6hrs. The gentleman said he changed the ticket accordingly. Took the truck back at 8am the next morning and the General manager told me it was back by 5pm Sunday so he's charging me for another day. I explained I called and what was said. He said "I'm the general manager and I don't care what you were told. It should of been back by 5pm." I called customer service and they said they could see where the ticket was changed and no idea why he would do that. That is just dishonest business.LAWRENCE F.
El cliente no dejó un comentario.Ritch B.
I was quoted 245.oo for a week. My bill was 410.00. 19.95 plus 10 a day ins. Is 210.00. I was under on miles, so why so high???carla S.
El cliente no dejó un comentario.BRANDON B.
Johnte Williams is who got us ready to go for our reservation. He was very kind, well mannered and seemed to genuinely care about the service that is given. We were supposed to get a van but when I came to pick it up he told me that the van wasn't sounding quite right and he didn't want to put us in a vehicle that could potentially harm us, so he set us up with a 10' and kept our rates the same. I was very impressed with him and expressed my appreciation for making sure the customers are safe. This was my first time getting a Uhaul and I was HIGHLY impressed. We will be back again in the future that's for sure.COURTNEY H.
El cliente no dejó un comentario.DAN J.
Great customer service, these guys we're quick and friendly.ANGELA O.
Great service, friendly and very helpful.CAROL F.
Extraordinario servicio al clienteCarol F. | Overall Experience
El cliente no dejó un comentario.Christopher K. | First Impressions
El cliente no dejó un comentario.MICHAEL A.
Great selection of supplies.RORY E. | First Impressions
El cliente no dejó un comentario.EMILY E.
Our drop off location was previously put in wrong, but these guys went above and beyond with accepting the U-Haul and making sure we didn't get charged extra for the mistake. ¡Los recomiendo!ERICA B.
Very good service and price for the 6x12 trailer I rented. No complaints with friendly service.SAMMY S.
El cliente no dejó un comentario.Joseph R.
Bathroom always locked. Not cool. When I was a day or two late, U-Haul starts sending letters to me and my family. NOT COOL. Customers smoking inside. No smokin NOT enforced. Johnte not very friendly. Won't rent again.Benjamin C. | Overall Experience
Your staff and service is awesome. Keep up the great workKARLA S.
Entire rental event was seamless and easy. Dont change a thing.KURT M.
Bathroom inaccessible.Benjamin C. | Overall Experience
Johnte was very helpful and great to work with during the rental. Please give him my thanks! Rick and Ruth RameyRICK R.
El cliente no dejó un comentario.DAN J.
El cliente no dejó un comentario.GARY S.
El cliente no dejó un comentario.ELEIGHA W. | Overall Experience
El cliente no dejó un comentario.Darrell H. | Overall Experience
El cliente no dejó un comentario.CAMERAN H.
THE ONLY DISSAPOINTMENT WAS THE BLAIRING RADIO, WHICH WE COULD NOT SHUT OFF, OR CHANGE VOLUME, OR STATIONS. WE LATER FOUND OUT, AFTER RETURNING, THAT YOU HAD TO HOLD THE KNOB IN FOR3 SECONDS IN ORDER TO SHUT IT OFF. RADIO SHOULD BE OFF UPON PICKUP!RICHARD M.
Staff was very nice. Truck was smokeyJOHN M.
El cliente no dejó un comentario.Patricia E. | Overall Experience
Everything was clean and working. Can't think of any improvements needed.COLETTA W.
Thomas York was the person that waited on me when I went to pickup the van. He was not very professional. Initially, he took a very long time to check me in. Instead of getting out a a chair to go get the phone from his partner that was needed to complete my check in, he just sat there. I told him that I had to drive to Jeffersonville and was in a hurry. Then every other word out of his mouth was a cuss word. He then up charged my bill by over $70 saying that the lady who took my reservation didn't include all the miles. She did because we went over the best route I should take for the best price so that I didn't have to drop it off in Jeffersonville. He then put an extra day on the van that I didn't request. He said it was best that I did that. I have used Uhaul a lot over the years and now I am not sure. The app during drop off adjusted my bill to be reasonable but I was still not happy with my check in. And not sure if I would recommend this location.LISA S.
Worst service ever truck constantly breaking they didnt update my moving info and on top of that i kept truck one extra day and they are trying to charge me for 4 extra days as well not updating me with shit till almost 2 months latersara E.
El cliente no dejó un comentario.THOMAS J.
El cliente no dejó un comentario.KARMALEAH P.
Excellent Customer service!!!DEWEY I.
Excellent Customer service!!!DEWEY I.
Truck we rented has bad shocks,loose front end or bad steering gear box and possibly bad u joints,let manger know of problemsROGER C.
It was everything we needed it to be.LUCAS S. | Overall Experience
Everything went well ordering a truck and the truck was ready when I came to pick it up. Very good service.RICHARD C.
The check out process was great. The check in process was not as smooth. But in the end, it was a good experiance.ROBERT Z.
All promises kept All security measures in place and met All data requested by me available to mePATRICIA D. | Overall Experience
El cliente no dejó un comentario.KEVIN F.
El cliente no dejó un comentario.DANIELLE W. | First Impressions
Mr Cole was very helpful and friendlyGENEVA G.
I was 80 minutes early to drop off the truck and charged a $20 late fee. Please explain.CIERRA P.
El cliente no dejó un comentario.Ladonna D. | Overall Experience
Simple, easy process. Thank you.tim S.
Don't take peoples trucks to for other company's the day they're suppose to pick them up . I had made a truck reservation a month in advance got there the day of and was told my reservation was given to someone else . So I have to pay more for a 15ft truck which I did not need but couldn't move to Fort Wayne the next day without itKELSEY B.
El cliente no dejó un comentario.Jerry B.
Checking out after returning the van took too longJOHN C.
The original contact with Kim was great. There was a problem at the end of the agreement were Dave and another individual were very rude and uncooperative in handling the close out of the agreement. They both hung ip on me while trying to understand why U-Haul was trying to bill me for another month when I knew that the unit had been moved out of at the end of August.David G. | Overall Experience
It's a good u-haul centerWILLEM V.
Experience was quick and smoothJON B.
El cliente no dejó un comentario.HAROLD W.
Had no issues renting a truck. They offered me 1 month free storage for renting the truck. Customer service was quick and helpful.Christopher L. | Overall Experience
El cliente no dejó un comentario.BRADLEY W.
El cliente no dejó un comentario.JOEY R.
El cliente no dejó un comentario.Ronald H.
I was treated very rudely . The employee who was taking care of me needs training on customer service! The hitch that was placed on my car was not qualified for my car! My car had no qualified hitch from u haul! I was fortunate to have not had an accident before the trailer hitch was removed! I would never recommend going to that uhaul to anyone!Carle O.
The General Manager, Johnante, was as usual very polite, efficient, and made me feel valued as a customer and a person. I highly recommend this location due to the people who work with Johnabte.MICHAEL W.
El cliente no dejó un comentario.PAMELA R.
El cliente no dejó un comentario.STEVEN B. | Overall Experience
El cliente no dejó un comentario.SHANNON C. | Overall Experience
The truck was awfuEDWARD I.
It felt a little crowded as you walk in but other than that, things were great.MICHAEL W.
El cliente no dejó un comentario.ANNEMARIE L.
El cliente no dejó un comentario.RITA C.
El cliente no dejó un comentario.Julian V. | Overall Experience
El cliente no dejó un comentario.jessica m. | Overall Experience
El cliente no dejó un comentario.EMMA H.
El cliente no dejó un comentario.ROY S.
El cliente no dejó un comentario.Maxwell N.
The trailer was full of mud and sticks when I picked it up. I was not given a receipt after I dropped it off and I was charged to $25 cleaning fee for the mess that was already in the trailer when I picked it up. All I did was haul a lawn mower and a mattress. Plus an additional $18 fee which is not telling me what it was forDONALD D.
El cliente no dejó un comentario.ANGELA B.
El cliente no dejó un comentario.JOHNNY J.
I reserved this u-haul trailer at the Connersville, indiana location. The day before the pick up. I find out I have to go to this Richmond location. It's an hour drive one way. I asked if I could drop it off at the connersville location when I'm done. They said yes. When I tried to do that, the Connersville location said that because the paperwork said to return the trailer to the Richmond location they cannot check it in at the connersville location. It would have to be returned to the Richmond location. I rented for 8 hours, but lost 2 hours of rental time for travel to the Richmond location.MICHAEL D.
When I first moved into the storage a few years ago it was great under the management of Christian. Last week the restroom overflowed and leaked into both my units. The new manager, Jonte Williams notified after the plumber and he had already left. I was told that once he left he couldn't be reached. So my property say in toilet water over night. The next morning I went back and all he did was give me was claims number. I moved to other location yesterday. On other side of town. He wouldn't even get me a mop to try to mop up some of the water in my units. Very mad and upset. And management in my opinion. I will and already am much happier at the 3150 National road West locationpatty l. | Overall Experience
Absolutely wonderful in the almost two years that I used the facility and I definitely would recommend to anyone I know. THANK YOU.demond d. | Overall Experience
Good place to rent from. They got us what we needed even though the expected vehicle hadn returned. They still got us a truck for our needs. Good job!!!!Jeff N. | First Impressions
El cliente no dejó un comentario.Brian B. | Overall Experience
El cliente no dejó un comentario.Charlie G. | First Impressions
El cliente no dejó un comentario.Kester S. | First Impressions
Your questions seem to relate to the indoor storage facility, while I had the unheated outdoor 25' x 8' unit. But the people were always available and friendly. I rented for 5 months as I was transferring home items from Pa. to Indiana. Would use this location again without hesitation.Thomas D. | Overall Experience
El cliente no dejó un comentario.thomas j. | Overall Experience
El cliente no dejó un comentario.geneva g. | Overall Experience
This storage was great. Very friendly staff. Well lit storage unit and outside.saundra z. | Overall Experience
Hey Christian, Thank You for all your help and explaining everything. Just waiting on the Access Card.Linda B. | First Impressions
I went to get my stuff out of storage and all my stuff was covered in green mold ruined my reclining sofa and love seat home made hutch and shelves and alot of other stuff im very disappointed in the customer service when i told them about it and told them there was a leak and mold was on all walls.Kim T. | Overall Experience
Staff was wonderful, very helpful and went the extra mile to help us unload a a very heavy item.Donna e. | First Impressions
Brandon was very knowledgeable and very helpful & nice. Greeted me when I came in and thank me when I left & told me to have a Blessed Day. Much appreciated rita c. | First Impressions
El cliente no dejó un comentario.KAREN B. | First Impressions
El cliente no dejó un comentario.Cille D. | Overall Experience
El cliente no dejó un comentario.Felix B. | Overall Experience
We citizens that are required via job promotions, downsizing, moves to be closer to family and for both temporary and long-term storage of furnishings, are so fortunate to have the U-Haul Storage and truck organization, Inc in convenient locations in the states that I and my family have needed....always true to their word in all the many aspects of our moves. Vehicles are always in good and clean condition... stores always amply supplied, clean, safe with staffs that are pleasant, concerned, smart and reassuring us that they will do all they can to make our needs met. A GREAT, DEPENDABLE, PROFESSIONAL, CARING business that has for YEARS taken EXCELLENT care of my belongings while in your storage. Never a complaint from me or my immediate family....and I am still using your services! THANK YOU U-HAUL!!!PATRICIA D. | First Impressions
Still waiting on a call from the manager after being told i'd receive a call back twice now. Our brand new appliances & furniture were covered with mouse droppings and there were mouse traps placed throughout so they very well knew they had a problem. We did not receive one phone call stating there was ever an issue. They also got our move out date incorrect because we moved out well over a month ago & the lady from customer service said "I'll take care of it & let them know you are Moved out." A whole mess.Brooke C. | Overall Experience
NaMark B. | Overall Experience
Mice pellets were all over my belongings in the storage facility despite there being rodent traps.Sam B. | Overall Experience
The staff at this facility were always helpful and friendly. My only reason for the average rating is because both units leaked and had some water in it. I only found it as I was moving out. When I told the staff, they were extremely helpful and said they would notify other renters affected. In all fairness, they had no way of knowing until the unit was opened.joann h. | Overall Experience
I loved the three day bundle. Free milage and free month of storage. All I wanted was a truck. U-Haul gave me a deal tho. Gracias.Thomas B. | First Impressions
El cliente no dejó un comentario.RAYMOND W. | Overall Experience
The associates inside were very helpful both times, moving in and out. Great place for supplies.Angela a. | Overall Experience
Chris had always treated us right and very friendly and professional.golda d. | Overall Experience
El cliente no dejó un comentario.DEBRA D. | First Impressions
El cliente no dejó un comentario.Tammie S. | Overall Experience
took some time to approve move out but everything took care of after calling...Thanks :)Carol W. | Overall Experience
nothingdouglas l. | Overall Experience
Professional service from beginning to the end..above and beyond..recommend uhaul to customers 100% THANK YOU..richard b. | First Impressions
Christin always takes care of us when we need a truck. We do alot of business with himPamela B. | First Impressions
everything I expected and great serviceCarmela K. | First Impressions
Everything was greatdemond d. | Overall Experience
Pleaseddonald m. | Overall Experience
Everything went well. Service was greatdemond d. | First Impressions
Great servicegesue c. | Overall Experience
Best facility ever used. Staff was top notch, hope we can find one close to being as great as they werex 10TONYA P. | Overall Experience
Staff went above and beyond to help me. I was very happy with my experience.Jim H. | Overall Experience
Very easy to work with! Thanks for Everything Richmond, IN UHAUL has done to provide an easy transition for our family!cherry h. | Overall Experience
I appreciated the fast service and great advice from your representatives yesterday which made my move less painful. Gracias.Bari S. | First Impressions
Thank you for being so kind.Cheryl L. | Overall Experience
I found the staff to be very helpful and courteous.anne m. | Overall Experience
The guy there was wonderful to me.janet s. | First Impressions
Thank You for the services you offer!rebecca c. | Overall Experience
NingunoMichelle A. | Overall Experience
Very clean, I would recommend uhaul in Richmond, Indiana to all who needs a storage unit or truckRex H. | Overall Experience
The gentleman that helped me was courteous and to the point. I was very pleased with his patience with me in helping me understand the electronics that I was unfamiliar with.Kevin O. | Reservación
We were very happy with the storage facility and the excellent customer service.jill p. | Overall Experience
Very helpful staff and convenient accessDANIEL P. | Overall Experience
I would definitely recommend to family and friends!linda b. | Overall Experience
This place was GREAT to me.Brian W. | Overall Experience
Servicios adicionales en esta ubicación
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