Excellent service. All employees were courteous and helpful.JAMES S.
Customer Reviews for U-Haul Moving & Storage at National Rd
Richmond, IN 47374
(S Of I-70)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MARCOS C.
El cliente no dejó un comentario.HERBERT P.
Apparently there are two U-Haul locations located in Richmond, IN, and the web site does not point that out. Both locations are located on National Road, but miles apart! Very upsetting to arrive and find out it is the incorrect location! People were excellent....but equipment reserved was not available at the location I went to.Patrick C.
El cliente no dejó un comentario.Charlie G. | First Impressions
El cliente no dejó un comentario.Robert P.
Very plesant expirience ðŸ‘ðŸ‘ðŸ‘JOHN W.
El cliente no dejó un comentario.Brad F.
Clearer explanation of what's expected at drop off.Troy D.
El cliente no dejó un comentario.TYLER D.
El cliente no dejó un comentario.Lisa K.
Fast and easy. Customer service was amazing! Sarah Taylor was a great help, so was the gal she was training. Highly recommend this location.KEVIN F.
Trailer was full of broken glass and small broken chunks of porcelain. Tried to call but was put on hold. I'll probably never get another uhaul because everything was so poorly maintained and dirty. If you would like to discuss the condition of the trailer I rented, you can call me @ 505-903-3318JARED P.
El cliente no dejó un comentario.PAMELA H.
The truck and ramp were not swept clean. It appeared that the pervious client had moved potted plants, and the truck bed and ramp was littered with potting soil. I reported this, and was told I would receive a discount, which never happened. I returned the truck in much better condition than when I picked it up. I have used this location many times over the past years, including a major move in June of 2012. Just really disappointed in the way the quality of service seems to deteriorate.TERRY R.
Friendly staff, great customer servicetom H.
El cliente no dejó un comentario.Leighanna H.
El cliente no dejó un comentario.EMILEE L.
El cliente no dejó un comentario.Chloe T.
El cliente no dejó un comentario.Jim C.
Let people know that it's fuel efficient we filled it up and lost about 40.00. And it was dirty inside and out water in cup holder about half way up.JOHN L.
El cliente no dejó un comentario.MARK T.
El cliente no dejó un comentario.Jonathan K.
El cliente no dejó un comentario.MARIO G.
Excellent service and support - no changes required!!!PAUL S.
El cliente no dejó un comentario.JEFFREY B.
Eazy process thank youJames H.
El cliente no dejó un comentario.MARY D.
El cliente no dejó un comentario.Victoria K.
Sarah, our customer service was excellent. She was very helpful and easy to work with. Thank you for everything!! Great and clean location. ðŸ'Œ Ana Atkinsonana A.
Both of the gentlemen that I encountered there to get the trailer were polite and a pleasure to work with and made getting the trailer enjoyable. Returning it was the same way.ANDREW S.
Employee took paperwork, told me where to do drop trailer and that was it. Quick and efficent..DANNY LEON C.
Everything I experienced was excellentLAWRENCE F.
My experience with the Uhaul rental service on National Road East by I-70 in Richmond Indiana was wonderful. The associate was more than helpful explaining important information about the services offered. Both associates I had the pleasure of communicating with were respectful beyond my expectations. Se los recomiendo a todos.Charles L.
El cliente no dejó un comentario.Cynthia I.
We have used this lication 2x and we think they do a really good jobLawrence F.
Great guys there. Very nice and very professional.NICKLAUS P.
El cliente no dejó un comentario.Kellie W.
El cliente no dejó un comentario.Sherri D.
El cliente no dejó un comentario.Kester S. | First Impressions
The equipment didn't get checked in so over double the price was charged as a â€œholdâ€ on my card.Breanna S.
Your questions seem to relate to the indoor storage facility, while I had the unheated outdoor 25' x 8' unit. But the people were always available and friendly. I rented for 5 months as I was transferring home items from Pa. to Indiana. Would use this location again without hesitation.Thomas D. | Overall Experience
El cliente no dejó un comentario.Christine S.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.MARY P.
Don't only put 63 miles on a 2day rental. Don't say I can drop it off an hour later than the return time without being charged more and then charge me for a while extra day. Clean out the trucks before the next person rents the truck. Absolutely disgusted by the service this company has given me. Will never rent from UHAUL again.GABRIEL H.
El cliente no dejó un comentario.Valdemar S.
Freakin Awesome!JONATHON B.
El cliente no dejó un comentario.Daniel P.
I returned the trailer and was offered no assistance in unhooking. The attendant told me to park the trailer and he would check in later. I was the only customer there. I had trouble unhooking and he never offered to help.Timmy Z.
staff is always friendly and always helpful.Carolyn H.
El cliente no dejó un comentario.PAMELA H.
El cliente no dejó un comentario.thomas j. | Overall Experience
El cliente no dejó un comentario.Teri D.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Brenda O.
people were great fast in and outJAMES H.
El cliente no dejó un comentario.Kevin F.
El cliente no dejó un comentario.toni J.
El cliente no dejó un comentario.Lawrence F.
El cliente no dejó un comentario.JADA N.
Very kind and accommodating.Teresa H.
El cliente no dejó un comentario.RON D.
Well I have to pay extra because the gentleman put round trip only 35. We told him it was 35 miles one way. Other than the extra charge it was PERFECT.......ROGER R.
El cliente no dejó un comentario.Thomas G.
El cliente no dejó un comentario.geneva g. | Overall Experience
No improvements needed.WANDA S.
Fantastic serviceMichael C.
This storage was great. Very friendly staff. Well lit storage unit and outside.saundra z. | Overall Experience
Check the oil level BEFORE renting the truck. I had to stop and add 2 qts. of oil when the low oil light came on!Richard H.
El cliente no dejó un comentario.Manuel A.
Great place and experience!KATIE D.
El cliente no dejó un comentario.Dennis W.
El cliente no dejó un comentario.Nick S.
El cliente no dejó un comentario.Nerresa C.
When a customer reserves. A truck st a particular location a week in advance make sure the truck is available. I had to go to another location which was out if my way and time consuming when I needed that time to be moving.Shelly B.
Be sure to make sure its clean and not dirty and look truck over for damage.. I had to look over it my self and found a hand full of things that was not even looked at.. That I would have been charged for if I had not said something.. And the whole back was a mess with mud and dirt..April B.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Mary Ann P.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.carlos C.
Hey Christian, Thank You for all your help and explaining everything. Just waiting on the Access Card.linda B. | First Impressions
I went to get my stuff out of storage and all my stuff was covered in green mold ruined my reclining sofa and love seat home made hutch and shelves and alot of other stuff im very disappointed in the customer service when i told them about it and told them there was a leak and mold was on all walls.Kim T. | Overall Experience
El cliente no dejó un comentario.Trevor S.
They was good to me both times this week when getting a uhaulcherish N.
El cliente no dejó un comentario.Brian S.
Great service fair pricing nice friendly and knowledgeable! ¡Gracias!judy S.
I had a reservation to pick up a trailer at 9:00 a.m. When I got there the place was closed. I called the number, no answer, I left a voice mail message, no return call. After waiting until 10:00 a.m. I called the Uhaul located on the east side of Richmond IN along us 40. Sarah graciously helped me resolve my issue. I was able to take the trailer, however it was full of roofing debris.Jeffery S.
El cliente no dejó un comentario.Jonathan R.
Staff was wonderful, very helpful and went the extra mile to help us unload a a very heavy item.Donna e. | First Impressions
The National Road East people in Richmond IN (Sara in particular) went above and beyond after I had a horrible experience with the Pardo's uhaul location in Richmond IN.VICKI DIANE P.
El cliente no dejó un comentario.PHILIP R.
El cliente no dejó un comentario.Kathy B.
El cliente no dejó un comentario.DEBRA G.
Nothing. The service was outstanding!Donald T.
Very friendly and attentive. Great people.Kris W.
El cliente no dejó un comentario.WANDA B.
El cliente no dejó un comentario.GARTH J.
Good jobDEBRA G.
Brandon was very knowledgeable and very helpful & nice. Greeted me when I came in and thank me when I left & told me to have a Blessed Day. Much appreciated rita c. | First Impressions
El cliente no dejó un comentario.Cheyenne L.
Uhaul also contracted Rags to Riches moving men. I was very well pleased with the two gentlemen that came to move us. The only problem we had was getting the Payment Code for the movers to get paid. Everytbing else was great, thanks.janet R.
El cliente no dejó un comentario.Wendy B.
El cliente no dejó un comentario.Angelia G.
Everything went great! I took advantage of online reservation and check in...made picking up truck a snap! No complaints.Frederick C.
El cliente no dejó un comentario.KAREN B. | First Impressions
El cliente no dejó un comentario.Debra G.
Drop off was quick and easy.Linda H.
El cliente no dejó un comentario.JUDY H.
El cliente no dejó un comentario.Cille D. | Overall Experience
El cliente no dejó un comentario.Felix B. | Overall Experience
We citizens that are required via job promotions, downsizing, moves to be closer to family and for both temporary and long-term storage of furnishings, are so fortunate to have the U-Haul Storage and truck organization, Inc in convenient locations in the states that I and my family have needed....always true to their word in all the many aspects of our moves. Vehicles are always in good and clean condition... stores always amply supplied, clean, safe with staffs that are pleasant, concerned, smart and reassuring us that they will do all they can to make our needs met. A GREAT, DEPENDABLE, PROFESSIONAL, CARING business that has for YEARS taken EXCELLENT care of my belongings while in your storage. Never a complaint from me or my immediate family....and I am still using your services! THANK YOU U-HAUL!!!PATRICIA D. | First Impressions
Still waiting on a call from the manager after being told i'd receive a call back twice now. Our brand new appliances & furniture were covered with mouse droppings and there were mouse traps placed throughout so they very well knew they had a problem. We did not receive one phone call stating there was ever an issue. They also got our move out date incorrect because we moved out well over a month ago & the lady from customer service said "I'll take care of it & let them know you are Moved out." A whole mess.Brooke C. | Overall Experience
NaMark B. | Overall Experience
Mice pellets were all over my belongings in the storage facility despite there being rodent traps.Sam B. | Overall Experience
The staff at this facility were always helpful and friendly. My only reason for the average rating is because both units leaked and had some water in it. I only found it as I was moving out. When I told the staff, they were extremely helpful and said they would notify other renters affected. In all fairness, they had no way of knowing until the unit was opened.joann h. | Overall Experience
I loved the three day bundle. Free milage and free month of storage. All I wanted was a truck. U-Haul gave me a deal tho. Gracias.Thomas B. | First Impressions
El cliente no dejó un comentario.RAYMOND W. | Overall Experience
The associates inside were very helpful both times, moving in and out. Great place for supplies.Angela a. | Overall Experience
Chris had always treated us right and very friendly and professional.golda d. | Overall Experience
El cliente no dejó un comentario.DEBRA D. | First Impressions
El cliente no dejó un comentario.Tammie S. | Overall Experience
took some time to approve move out but everything took care of after calling...Thanks :)Carol W. | Overall Experience
nothingdouglas l. | Overall Experience
Professional service from beginning to the end..above and beyond..recommend uhaul to customers 100% THANK YOU..richard b. | First Impressions
Christin always takes care of us when we need a truck. We do alot of business with himPamela B. | First Impressions
everything I expected and great serviceCarmela K. | First Impressions
Everything was greatdemond d. | Overall Experience
Pleaseddonald m. | Overall Experience
Everything went well. Service was greatdemond d. | First Impressions
Great servicegesue c. | Overall Experience
Best facility ever used. Staff was top notch, hope we can find one close to being as great as they werex 10TONYA P. | Overall Experience
Staff went above and beyond to help me. I was very happy with my experience.Jim H. | Overall Experience
Very easy to work with! Thanks for Everything Richmond, IN UHAUL has done to provide an easy transition for our family!cherry h. | Overall Experience
I appreciated the fast service and great advice from your representatives yesterday which made my move less painful. Gracias.Bari S. | First Impressions
Thank you for being so kind.Cheryl L. | Overall Experience
I found the staff to be very helpful and courteous.anne m. | Overall Experience
The guy there was wonderful to me.janet s. | First Impressions
Thank You for the services you offer!rebecca c. | Overall Experience
NingunoMichelle A. | Overall Experience
Very clean, I would recommend uhaul in Richmond, Indiana to all who needs a storage unit or truckRex H. | Overall Experience
The gentleman that helped me was courteous and to the point. I was very pleased with his patience with me in helping me understand the electronics that I was unfamiliar with.Kevin O. | Reservación
We were very happy with the storage facility and the excellent customer service.jill p. | Overall Experience
Very helpful staff and convenient accessDANIEL P. | Overall Experience
I would definitely recommend to family and friends!linda b. | Overall Experience
This place was GREAT to me.Brian W. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!