Customer Reviews for U-Haul Moving & Storage at NAFB
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

268 reviews

2525 N Lamont St   Las Vegas, NV 89115
(Nellis Blvd & Carey Ave)

(702) 644-1306

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(702) 644-1306

2525 N Lamont St
Las Vegas, NV 89115
(Nellis Blvd & Carey Ave)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Philip D.  |  Online Move In 
Rating:
1.0

Staff advised its ok to move out buy the end of month , after 4 trips unavailable to get in l called an was yelled at by brain . I'm confused on what the problem was. His lackadaisical management he was un able to listen without screaming . God is funny about me so I let GOD deal with brain an his disrespect, not everyone can be a manger an Handel it with integrity. After a year at this storage facility, NO need to disrespect I don't disrespect people. I Refuse to accept this toxic treatment from Brain this is why l moved out . He made it impossible to exit , or speak to him I don't argue an scream!!! Miscommunication from so called Manger an staff has nothing to do with me. Respect is a must period . The Performance for THE staff unbelievable Toxic Unprofessional No INTEGRITY I WOULD LIKE TO SEE HIM SPEAK TO A MAN THE WAY HI DISRESPECT ED A DAUGHTER A MOTHER .

myra C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adeshola A.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANGEL RENEA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra A.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Maria T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LaCole B.  |  First Impressions 
Rating:
4.0

I do kinda wish I could of got a combination deal since I do have 2 units now, but I am happy I was able to get one.

CHANISE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan D.  |  Online Move In 
Rating:
4.0

There were no carts readily available for convenience. The service was outstanding. The units around mine were abandoned and the lighting could have been better.

YVETTE B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Osman L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sherrie h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alexis p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dion G.  |  Online Move In 
Rating:
5.0

The experience was fast and easy and a friendly staff

Lazaro B.  |  First Impressions 
Rating:
3.0

we returned our Uhaul where we picked up at.

Arthur S. 
Rating:
5.0

I love how professional and how knowledgeable they were at this location. I was in & out made life easier. Thanks guys from Donshea Jones

donshea j.  |  First Impressions 
Rating:
1.0

The unit I rented has a problem with the roll up door. The door jams. The solution I was given was unsatisfactory. I complained to the General Manager Mr. Brian Slack.

LEJEAN T.  |  First Impressions 
Rating:
5.0

Everything was good

Eugene Y.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Kourtney M. 
Rating:
5.0

Great service

DEATRICE R. 
Rating:
5.0

Customer did not leave a comment.

shameka A. 
Rating:
5.0

Location was hard to find.

Monica H. 
Rating:
5.0

Customer did not leave a comment.

Freddy A. 
Rating:
3.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Pick up was quick and easy. The same can be said about drop off. I got the type of vehicle that I had requested (a cargo van), which was easy to drive. Staff were nice and friendly.

Aitzol A. 
Rating:
2.0

Customer did not leave a comment.

Michelle B. 
Rating:
5.0

Can't think of anything. Perfect

KATHERINE L. 
Rating:
5.0

First time customer at this location. Very good customer service, very informative. Definitely will use them again!!

Craig B. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

We were received with a smile and helped when we needed it

Larry B. 
Rating:
5.0

n/a

lori S. 
Rating:
3.0

Rented truck for a oneway move, also got furniture pads for the move, wasn't told I had to bring pads back to pick up location. I got charged for returning them to wrong location!! Nickel & dime nickel & dime

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

REBECCA T. 
Rating:
5.0

Jake was kind. Chill dude. Made getting my cargo van and storage unit easier. Even showed me and my little guy where it was and what to do. Thanks dude.

Shyann C. 
Rating:
5.0

Good experience.

Orlando T. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

I am thoroughly satisfied with the attentive and speedy transaction. I am also appreciative of the staff with the information provided to me on behalf of the rental changes

Kischa W. 
Rating:
5.0

Customer did not leave a comment.

Anita D. 
Rating:
5.0

Your representative was VERY patient, kind and informative. You are very lucky to have him represent your company. We enjoyed working with him. He made everything painless.

CATHLEEN B. 
Rating:
5.0

I loved the experience. No complaints.

Phillip S. 
Rating:
5.0

Very Courteous Manager of site Knowledgeable and helpful on non U-Haul issues Loading was a breeze with low bed and ramp .. Unloading was even easier Truck drove like a car and handled easily in tight streets of subdivision.

Donald L. 
Rating:
5.0

Excellent customer service, very pleased. Thank you for being so helpful

steve H. 
Rating:
5.0

Customer did not leave a comment.

Dreamer J. 
Rating:
3.0

due to trying to over charging me a two day rental van.t

SHEILA R. 
Rating:
5.0

Customer service was great.

LINDA W. 
Rating:
5.0

Best driving vehicle ever.

JAY B. 
Rating:
5.0

Customer did not leave a comment.

LARA D. 
Rating:
5.0

Customer did not leave a comment.

Trevor W. 
Rating:
5.0

I love this location ...they are so helpful and they are willing to go the extra mile to make sure u have all that you need to make the move easy thank you AGAIN!!!!

LATRON H. 
Rating:
5.0

Customer service was great!

CURTIS R. 
Rating:
5.0

The lady working the front desk was a sweetheart.

walter W. 
Rating:
4.0

I was not satisfied with the uhaul I was given, especially, in regards to renting a uhaul to drive 1,400 miles away. The windshield wipers were not working efficiently, and this didn't help having to drive through rain and snow. Also, the uhaul had a leak at the top of the roof causing my mattresses to get wet and my belongings. We did not realize that it had a leak until 3 days later when we were moving our items into a storage.

Krista B. 
Rating:
5.0

Customer did not leave a comment.

anthony G. 
Rating:
5.0

The truck was great and i will be coming back if I ever nesd to move any time.also great service

William C. 
Rating:
5.0

Customer did not leave a comment.

belinda H. 
Rating:
5.0

Customer did not leave a comment.

BELINDA H. 
Rating:
5.0

Customer did not leave a comment.

Phillip O. 
Rating:
1.0

Management is very rude and not willing to solve a problem like a manager should.I never felt lower than dirt until i met the female manager here.I have mental issues and she made me feel so bad that day i tried 2 commit suicide..i hope shes happy with her customer service you never know what someone is going through.

SHONTE C. 
Rating:
5.0

Customer did not leave a comment.

Ace S. 
Rating:
5.0

Customer did not leave a comment.

Stuart B. 
Rating:
5.0

Customer did not leave a comment.

WANDA E. 
Rating:
3.0

Customer did not leave a comment.

Kiandra S. 
Rating:
3.0

Customer did not leave a comment.

Udo F. 
Rating:
5.0

Customer did not leave a comment.

jason M. 
Rating:
5.0

The level of customer service I received was excellent. Debbie is the best, Charles was great too.

brenda M. 
Rating:
5.0

Great people

MICHAEL M. 
Rating:
5.0

Debbie H is awesome and so is Charles. Keep them at your facility and that facility will be rated number one because they give excellent customer service. I was a customer for almost 4 years.

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
5.0

I will definitely be back the gentlemen by the name of charlie was awesome treated us well and great customer service skills i highly recommend this location

amber P. 
Rating:
5.0

The best customer service out of any uhaul branch i have done business with in 7yrs

ELIZABETH R. 
Rating:
5.0

Great place to rent from, Very friendly & helpful staff, would definitely rent from again & recommend !

JOHN O. 
Rating:
5.0

Had to pay $40 to be able to get to equipment, perhaps a pick-up or drop off service similar to Enterprise rent a car would be nice. Staff was great!

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Lewis S. 
Rating:
4.0

Customer did not leave a comment.

JOSHA B. 
Rating:
5.0

The following comments have nothing to do with either the pick up or drop off location. Those locations were both excellent. This has to do with the rude way I was treated when I contacted Customer Service. Initially my confirmation email indicated a 10 ft truck - which is what I ordered. We changed the drop off location to make it more convenient and that somehow changed it to a 15 ft truck. Given the fact that I was taking this truck 1,300 miles, that would make the gas differential $168.00 -- when I called to discuss this with the rude customer service girl, she kept trying to interrupt me while I was trying to explain that 15 ft truck is way too much room - also the gas differential would be more than the $50 credit she was offering....she screamed "Oh My God" and hung up on me. This move was not just a run of the mill move for me. I was moving my Mother's belongings from Nevada to Nebraska and my mother had just passed away the week before. I was too emotional to deal with a rude customer service girl, so I let my son handle the rest of the phone calling to straighten this out. I got my 10ft truck however had to drive an additional 15 miles out of my way to North Las Vegas. The 2nd issue I would like to consider is that I was not given a credit back for returning the vehicle early. It was not due back until Monday 8-10-15 and I returned it on Saturday 8-8-15. Thank-you for your consideration in both of these matters. Looking forward to your response. --Denise Terwilleger

DENISE T. 
Rating:
5.0

Customer did not leave a comment.

FLORENA B. 
Rating:
5.0

Customer did not leave a comment.

DAWN S. 
Rating:
1.0

When I called to make the resavation I had to repeat myself so many times! it seemed that the employee didn't understand me. The next day I go in for pick up, she didn't even get my name correct. My whole info was wrong, Debbie seemed very careless, first of all The gas on the truck didn't match the paperwork! She didn't even walk me threw the truck she really just and hand me the keys and walked away. Thank goodness I took pictures. Still had to pay mony that I didnt suppose to. I had an awful experice. please people don't go to this location !!

BERTHA G. 
Rating:
4.0

.89 a mile is just a little much. I have come across better rates, overall customer service was great.

LATOYA S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
4.0

Need a larger office area for people waiting to rent. There were 2 groups of people at the same time and no place for everyone to sit so they were crowded up against the wall.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

MACEO H. 
Rating:
5.0

Customer did not leave a comment.

Dawn S. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

goerge H. 
Rating:
5.0

My experience was excellent ! Very happy with customer service , all the employees at that location always very friendly and professional , I storage at that place for over 3 year .definitely I will recommend to friends and family ..

BEATRIZ L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
3.0

Lady working totally screwed up the reservation and deposit transaction and was repeating things over and over as well as wandering off into another conversation on different subjects. Being 62 myself, I was worried she might be in early dementia. But all in all we finally figured out what I owed and got it all paid when we returned the truck.

TAYLOR W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

NEIL S. 
Rating:
5.0

No problem with the rental, but i'm very upset that I got calls solicting mover helpers "for my future move". I clearly denied wanting to hire helpers when I made my online teservation and Uhaul should not have given my number out to soliciters.

JEFFREY G. 
Rating:
5.0

U haul should be able to return them at any uhaul location.

CESAR O. 
Rating:
5.0

Nice people, they really take care the customer and treat us good.

ROWENA C. 
Rating:
5.0

Charles is the bomb he got me in and out

EBONIE T. 
Rating:
4.0

I would used this location again customer service was very up to par thanks

DARWYN W. 
Rating:
5.0

The general manager was friendly and very helpful. Very great price. I will come back to get a truck if i ever need it again. Thank you.

JASON P. 
Rating:
5.0

The owner/manager went above and beyond. She stayed late to make sure all the paperwork was correct, even though the trailer numbers were written incorrectly. Great manager and store location.

JEFF E. 
Rating:
5.0

Great service a+++*

NESTOR M. 
Rating:
4.0

Staff was friendly and very helpful. What an outstanding job!

LAWRENCE C. 
Rating:
5.0

Love these ladies!

PETER H. 
Rating:
4.0

Customer did not leave a comment.

LONNIE E. 
Rating:
5.0

They are very nice ..? them all

Mike M. 
Rating:
5.0

Thank you for all your help while moving in. Outstanding customer service!

MIKE G. 
Rating:
5.0

Customer service was excellent!!

MIKE G. 
Rating:
4.0

Customer did not leave a comment.

susan M. 
Rating:
4.0

A little short on knowledgable staff, but it all worked out. Unfortunately another customer came in and had a long wait.

CATHERINE J. 
Rating:
5.0

Customer did not leave a comment.

AVAR T. 
Rating:
5.0

Very nice employees. Helpfull and informative.

GERALD D. 
Rating:
5.0

Always available to assist me whenever necessary. I cannot think of any way to improve their services at this time.

C LEONARD F. 
Rating:
5.0

Everything was just great, the uhaul representive explain everything to me and I was on my way.The vehicle was clean no dents and dependable. Thank you U haul, Clinton Wetherby.

CLINTON W. 
Rating:
5.0

Customer did not leave a comment.

MAX L. 
Rating:
5.0

Don't change a thing! Perfect already!

C LEONARD F. 
Rating:
5.0

i had a wonderful experience nothing to complain about.

shanetta C. 
Rating:
5.0

everything was so quick and so easy.. I was very pleased with how I was treated, and if i need them again, i will definitely go back to this location!!

Annuska B. 
Rating:
3.0

Can't think of anything to improve, but the gentleman at this location was fantastic... great customer service thank you

Charles Y. 
No reviews have been submitted for this location.

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