Customer Reviews for U-Haul Moving & Storage at N Sam Houston & Antoine

3,063 comentarios

11202 Antoine Dr   Houston, TX 77066

(281) 444-8028

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(281) 444-8028

11202 Antoine Dr
Houston, TX 77066

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

paul l.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

BRIAN G. 
Clasificación:
3.0

Better customer service by your in store agents .Fresher trucks. Make sure the mileage is correct and all lights are working

VALERIE C. 
Clasificación:
2.0

Have another way to rent to customers when your computer systems go down. Systems were down when I arrived and employees had no idea how to service customers.

Jeffery M. 
Clasificación:
2.0

Vehicle was really old, you can smell the mold inside the vehicle. Vehicle has 180,000 miles. Alignment is not even corrected. Brake pedal makes a horribly loud noise. I also ask the employee “nessa” for a one way truck but she said no. So I had to drive back 20 miles to return the vehicle. Customer service messed up my reservation a total of “3” times. Called me during my trip Wednesday, Friday, and Saturday. Cancelling my reservation and mixing location upon pick up and drop off.

HAMPTON T. 
Clasificación:
5.0

Everything was great 👍🏾

CHRISTOPHER K. 
Clasificación:
1.0

People at the counter are rude, but I guess U-Haul can only hire people with no manners

Milton L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HECTOR MANUEL E. 
Clasificación:
5.0

The facility and staff were awesome. Thank you for such great service.

ANGELA W. 
Clasificación:
3.0

The public restroom to be clean 🐀And water getting into unit

KANDYCE W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DUSTIN H. 
Clasificación:
5.0

Sherreta goes ABOVE N BEYOND TO MAKE THAT PLACE GO!! Even though busy she gets the job done

Sandra D.  |  First Impressions 
Clasificación:
1.0

Due to an error on employees parts, I was rented a different number trailer than my contract showed. The process of correcting this took over an hour and 3 employees. At one point during the process, one employee put on their backpack and began scrolling through their phone while sitting at the desk with others in line. I never received even an apology for the inconvenience. Absolutely unacceptable service.

ANDREW FRAZIER S. 
Clasificación:
4.0

I went in line to request a trailer the day before, got there and everything was set. The lady that attended to me (Athena) was very friendly and knowledgeable. I give her 2 thumbs up!!

GUY G. 
Clasificación:
4.0

3 lights on the trailer did not work at all. The turn signals didn't work, no hazards. The dolly I rented had a flat tire completely useless. Store wouldn't refund dolly. I use my truck daily to tow and felt unsafe on road way with no turn signals. Trailer needs service!

STEVEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher H.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

PATRICK A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher B. 
Clasificación:
5.0

Keep up the good work, we need you.

MORDECHAIEL I. 
Clasificación:
1.0

Not applicable

Alyssa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyshan I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA S. 
Clasificación:
5.0

Nothing. The service was 👌.

WALTER M. 
Clasificación:
5.0

Guy assisting with hooking up trailer provided excellent instructions. He was knowledgeable and helpful. Please commend him for a job well done.

GLENN S. 
Clasificación:
5.0

Very friendly and helpful staffs

xenia a.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM L. 
Clasificación:
5.0

Check strap ratchets to make sure they operate correctly.

PAUL V. 
Clasificación:
5.0

Experience was satisfactory.

ABRAHAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACKSON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DRAYLA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jovan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVER S. 
Clasificación:
5.0

Excellent customer service definitely recommend.

VIRGINIA S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joe V. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON M. 
Clasificación:
3.0

Please train these people in "Customer Service" They all are lacking these very important skills.

DEBORAH C. 
Clasificación:
2.0

The manager was great. But had to go through 3 trucks because unfortunately the catalytic converters were stolen off a lot of the trucks. Should have security onsite so this doesn't inconvenience customers and staff.

GREGORIO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

lakuta t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Quintin J. 
Clasificación:
5.0

Everything went well and the fellow who was in the yard who helped with pickup/drop off was a great guy; really enjoyed working with him. The one thing of note though is that with the trailer I got is it looked like the hitch had a slight tweak to it, like maybe someone prior had jack-knifed it a little so it made it difficult to get on/off my ball hitch. Just wanted to bring that up as something that should perhaps be attended to before rented out to the next person so they don't have to deal with the same issues I did.

John V. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON M. 
Clasificación:
4.0

The gentleman that checked us in was friendly and helpful. He explained the check in process well.

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER E. 
Clasificación:
5.0

Third stop of the morning to get my reserved truck. Not happy about that.

PATRICK P. 
Clasificación:
4.0

El cliente no dejó un comentario.

LONG N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX A. 
Clasificación:
5.0

It was a blessing you had this trailer available.

AUDI J. 
Clasificación:
5.0

😊 smile

MICHEALE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVIER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim M. 
Clasificación:
5.0

Service flawless

CHARLES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Emma C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rephael H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REMON S. 
Clasificación:
5.0

Checking the truck after hours was a pain. I just could not get the location to work. My phone battery ran out and i give up. SO i just deposited the keys and left. There must be a better way.

FEERYAD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILAGROS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

ASHLEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH S. 
Clasificación:
3.0

Nothing at this time

BELINDA A. 
Clasificación:
3.0

I was over charged for gas and I have the pictures to so where they over charged me I was told I would be credited my money back but it has not been credited back yet and it has been almost a month now so no I will recommend anyone to use u-hal

GWENDOLYN H. 
Clasificación:
5.0

Nice personal Exelent attention

ALBERTO M. 
Clasificación:
5.0

This location is the best. They have everything available, the staff is professional and friendly. Easy pick up and return. Always ready to help. Gracias

RANDALL W. 
Clasificación:
5.0

Hire more employees

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODRONDA S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
3.0

The guy hooking up the trailer forgot to latch the doors and I had to stop on the highway to close and latch them. Also there were several furniture pads wadded up and under it was some trash. No big deal, but accustomed to better service from U-Haul. Customer service people were very helpful, but the outside personnel needs a little more guidance.

Cameron H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Son L. 
Clasificación:
1.0

If this was the first location that Uhaul recommended, I couldn't even find the location.

SHANNON S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randal B. 
Clasificación:
1.0

Bad experience- The truck was not cleaned or inspected. Just gross! Luckily I brought Lysol and hand sanitizer with me. Truck had a bad wheel on the passenger side. You can see the thread in the tire and was slight bent leaning toward the wheel walk of truck The truck was shaking the entire time. They did not give me the appliance dolly that I requested. I made a reservation online. I had to stop my process and turn around to get the dolly. That put extra miles on my trip.

Danise H. 
Clasificación:
3.0

Don't make me stand in the rain, waiting on you to complete the trailer hook-up, while you talk to your manager.

NICHOLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaime D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMOND R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICIA G. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

Everything was good

HECTOR G. 
Clasificación:
5.0

James is EVERYTHING…..he nailed customer service and customer satisfaction

CENTERAH M. 
Clasificación:
5.0

Asociales at Antoine location were very helpful and polite as for the little York location it was a terrible experience. The associate very was rude . Man cancelled our contract without previous notice. "His business sounded that he was a fraud" Thank you Antoine location

ANDRES R. 
Clasificación:
3.0

I had a reservation for 8am. Due to a U-Haul app issue I had to leave and come back later. My reservation was cancelled after a couple of hours. When I went to store when it opened, they took 45 minutes to decide on whether or not to get me another truck even though my original truck was still and available. Finally they decided to rent me a bigger truck after a manager finally intervened. I was very patient but, I only got upset when they tried to decide what to have for lunch among the four of them behind counter instead of resolving the issue.

STEPHEN A. 
Clasificación:
5.0

It was so fast and easy! I highly recommend!

CRISTINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKUS H. 
Clasificación:
5.0

Nothing. This may have been the best Uhaul experience I've had in years.

Edward K. 
Clasificación:
5.0

I am Nellie Hunter, and I want you to know that your staff is very professional and kind.

NELLIE CREW H. 
Clasificación:
4.0

Good.

AJI K. 
Clasificación:
5.0

I drove 30 miles to this location because Sugar Land locations did not have a basic car hauler and the system that was supposed to call me with availability never called.

CARLOS G. 
Clasificación:
4.0

Appreciate the helpful staff

KENNETH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TREVEON S. 
Clasificación:
3.0

We set our reservation weeks ahead of time requesting a pick up in the copperfield area, this didn't happen, so frankly I am disappointed in your reservations department and willingness to work with me the customer, without customers there would be no UHaul.

WILLIAM B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

Extraordinario servicio al cliente

JERRY S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSIE P. 
Clasificación:
3.0

Make sure the truck is clean so your items want have oil on the bottom of each item that is loaded.

PATRICIA W. 
Clasificación:
5.0

Excellent service and facility will use them again when needed. Thank you U-haul

JAMES S.  |  Overall Experience 
Clasificación:
1.0

I reserved the trailer until 8:00pm. I knew I was going to be a little late so I called and asked if I could keep it until 9:00pm. The guy I talked to said no problem, I'll take care of it for you. Then about 40 minutes later a woman called me asked if I had returned it because it was due back at 9:15am. I told her I spoke with a guy and it was supposed to be PM not AM. I picked it up at 7:15 and reserved it for 13 hours. Apparently the guy made a mistake when he adjusted the time. She seemed lost and said ok. I returned the equipment at 8:30pm and the next thing I know I was charged for two days instead of one. I was not told I would be charged and additional day. If they would have told me I would have brought it back on Sunday instead of going out of my way to bring it back within the agreed time. I'm not happy I was charged when I did what I had agreed to do with your employee. I want my money back for the additional day.

Lynn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTURO G. 
Clasificación:
3.0

Trailer was not yet available when I got there.

RODULFO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
1.0

El cliente no dejó un comentario.

RANDY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chase M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH L. 
Clasificación:
2.0

James had very, very poor customer service skills. He does not need in front of people or he needs to be trained on how to interact He seems to be unclear on his responsibilities of interaction. He also sloop down in his chair and drinks water while is talking with customers

PELLOM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dynastee r.  |  Overall Experience 
Clasificación:
5.0

Young ladies was awesome

terence s.  |  First Impressions 
Clasificación:
5.0

Vehicle clean and easy to work with. Staff was very courteous and professional.

santos c.  |  First Impressions 
Clasificación:
5.0

The store manager (not sure if I'm spelling her name correctly) but Ms. Shermetha went above and beyond the call of duty to make sure I was taken care of. My personal opinion you need more managers such as her, I've never met her personally but I feel as if I've been knowing her for years, what it is I was in a managerial position for over 17 years and what I relate to is she treat the customers the way she wants to be treated. I've had my experience of dealing with some of your other managers and to be honest they can take a 101 managers class from Ms Shermetha she's the manager at the U-HAUL on Antoine and Sam Houston Pkwy

LISA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie c.  |  Overall Experience 
Clasificación:
5.0

Great place to rent from. Manager and staff took care of my needs and exceed my expectations. Gracias.

corey M.  |  Overall Experience 
Clasificación:
5.0

Store Manager was very helpful even after hours of business. Will be a repeat customer when needed . Thanks mrs/ms Ceasar

Romika A.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend this storage facility. A well-maintained facility and equipment. Staff was very helpful they help me get my movies after the first movie I had chosen could not do the low because I live too far.

RENENA F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jalisa H.  |  Online Move In 
Clasificación:
5.0

Keep up the good work.

Kristian L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mary r.  |  Overall Experience 
Clasificación:
5.0

appreciative

ASHLEE B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Jun K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNAH A.  |  Overall Experience 
Clasificación:
5.0

Very clean place and employees really helpful

luis p.  |  Overall Experience 
Clasificación:
5.0

The storage was clean. And the staff was awesome. Especially the store manager. She really went above and beyond to make sure my family was satisfied. I would recommend this facility to others.

Julius J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William L.  |  First Impressions 
Clasificación:
5.0

Thanks you guys for your business

FRED J.  |  Overall Experience 
Clasificación:
5.0

🥰

Monica M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tammy w.  |  First Impressions 
Clasificación:
2.0

Security could be improved. Feel free to contact me for solutions

Madison G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

curtis s.  |  Overall Experience 
Clasificación:
5.0

Very convenient

jerry b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia w.  |  Overall Experience 
Clasificación:
5.0

The General manager and her employees are very helpful, friendly and professional.

Teronda P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

denis s.  |  Overall Experience 
Clasificación:
1.0

Durante el tiempo que rente el espacio me robaron mis pertenencias y nunca me dejaron ver el video de vigilancia y los que robaron dejaron mucha ropa vieja que no hera de mi propiedad

JOSE I.  |  Overall Experience 
Clasificación:
5.0

I would like to recognize Shenita and her efforts during our time at the facility. She went above and beyond to help us with our company project and shipments to the location.

Romeo F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Donovan H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

victor c.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystal J.  |  Overall Experience 
Clasificación:
4.0

Our bbq pit was stolen and the person working there didn't help us with video because he said the video didn't cover that part of the storage.

Barry R.  |  Overall Experience 
Clasificación:
1.0

Have not gotten to the unit yet for there was a lock on the door and none off the employee could do anything about it IAM thinking about going elsewhere I was off the weekend now I got to. Take off tomorrow just to get the truck and hopefully they have the unit ready I payed for the uniit the truckabd can't get it done IAM thing ing about going elsewhere and get this stuff before j lose my stuff.

Neil D.  |  First Impressions 
Clasificación:
5.0

Everyone was really professional! Shenita is an awesome manager very sweet lady!

jameshia f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jessie o.  |  First Impressions 
Clasificación:
4.0

Everything was great. The price was kind a high.

Larry C.  |  Overall Experience 
Clasificación:
5.0

Very good service specialy from the mánager

Pascual L.  |  Overall Experience 
Clasificación:
5.0

Shanita is wonderful the company has a good employee with her

Debra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

miracle s.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

JOAN J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

shirell a.  |  Overall Experience 
Clasificación:
5.0

I do appreciate the service of Ms.Shanita, she really goes to bat for her customers I was having a issue with a storage, and she did everything in her power to make it right. Which ended up me getting another building it's good to have some one on your team like her, she's Awesome ⭐️⭐️⭐️⭐️⭐️Five stars for her

Lanell A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMATHA H.  |  First Impressions 
Clasificación:
1.0

My property was stolen from your facility

eddie c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

takishia w.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

BEDINA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jesse g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky S.  |  First Impressions 
Clasificación:
5.0

The young lady, that help me was very professional and had knowledge of her job. The storage containers was nice and clean. I would recommend family and friends to visit this facility. con

GLORIA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

alshanon p.  |  First Impressions 
Clasificación:
5.0

The staff i spoke with was very helpful and polite. She answered every question i ask her and was very acknowledgeable about everything. All of my concerns was taking very good care of.

kendra S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

erin a.  |  First Impressions 
Clasificación:
5.0

The young lady that helped me was very nice and patient with a Pleasant attitude!!!

rosalind s.  |  First Impressions 
Clasificación:
5.0

I had been to 4 Uhaul locations until this one on Antoine and Beltway 8 They were able to help me .Excellent service

Melissa S.  |  First Impressions 
Clasificación:
5.0

Very nice and fast service

SHANTRIA C.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de propano
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