Customer Reviews for U-Haul Moving & Storage at N Royalton

3,568 reviews

9903 Royalton Rd   North Royalton, OH 44133
(Rt 82 @ York)

(440) 237-5333

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(440) 237-5333

9903 Royalton Rd
North Royalton, OH 44133
(Rt 82 @ York)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, it was a breeze and I appreciate that during a stressful move. Great service!

Julie F. 
Rating:
5.0

All around great experience!

Laura L. 
Rating:
1.0

I was charged a $20 fee for bringing it in “after hours”. I dropped it off at 7pm on the dot. Everyone was gone so I parked and locked the truck and dropped the key in the mail slot in the door. Fast forward the next day, I received a $20 charge. I was never informed of this at all when being read through the contract. Called to see what could be done, the girl who answered the phone was completely unhelpful and clearly did not care. She was argumentative and rude. I've been renting trucks here for years. You just lost a steady customer due to poor customer service and nickel and diming.

ROBERT G. 
Rating:
4.0

Customer did not leave a comment.

Joseph D. 
Rating:
2.0

Customer did not leave a comment.

DANIELLE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
3.0

Have better trained and more informed person at counter. Vehicle was clean except for lots of cracker crumbs and spilled dried coffee/pop in cup holders

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

I have only ever dropped off at this location but the staff has always been extremely friendly and helpful

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

This is the third time in 6 months or so I have rented a truck from here and satisfied all 3 times.

craig B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL K. 
Rating:
5.0

Work on your website.

JAY M. 
Rating:
5.0

The steering wheel was crooked and felt a little unsafe to drive at times.

David C. 
Rating:
5.0

This is by far my favorite U-haul location. It is always a pleasant experience. Elise is fantastic to work with. #fast #friendly #nononense #fivestaralltheway

PHILIP H. 
Rating:
5.0

Friendly staff. We have rented many times from this location and we always get a friendly hello and glad to see you.

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Sonya R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY M. 
Rating:
4.0

Customer did not leave a comment.

PHILIP E. 
Rating:
5.0

Very nice staff! Curteous and friendly. Attending to my needs.

Mike S.  |  First Impressions 
Rating:
5.0

Great staff and flawless transaction I've been going there for years pleasure to do business.

SLAWOMIR B. 
Rating:
5.0

they were super personable and great. plus the one guy named alex is hot

ALEXANDRA M. 
Rating:
3.0

Customer did not leave a comment.

ABDELMASIH M. 
Rating:
5.0

The truck had an odor of smoke and a cigarette burn on the passenger seat despite the no smoking sti kers on the windows. Steering wheel was old and peeling/crumbling making it semi uncomfortable.

Erik G. 
Rating:
1.0

The truck I had rented was in rough condition. The truck was driven 10 miles loaded and then broke down in the middle of the road. After waiting 4 hours a mechanic finally showed up and realized it was the fuel pump immediately. It seems very unlikely this was not a known issue in this truck. The truck could have broken down and stopped running for me in the middle of the interstate, I just got lucky I had not gotten to the interstate yet. Don't rent out trucks with known mechanical issues. Don't make customers wait 4 hours for a mechanic to arrive to fix your truck. Also when trying to figure out how to get our stuff back the customer service person actually asked if I wanted a replacement truck and reminded me that the truck was due back at 9:15 that night, this was after me waiting 4 hours for the mechanic and still having no working truck, not quite the customer service I would expect in this case.

GREGORY H. 
Rating:
5.0

Customer did not leave a comment.

elijah l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO R. 
Rating:
5.0

Overall, a good experience

MICHAEL H. 
Rating:
5.0

Not sure how to improve. Appreciated the professionalism of the check-in process.

David A. 
Rating:
3.0

Staff training was lacking

CHARLES R. 
Rating:
3.0

Had to wait over 20 minutes to get vehicle. Need more staff

RANDY E. 
Rating:
5.0

The rental location was great. Staff was super helpful and professional. My complaint is the UHaul app. He needs to be more user friendly so you can seamlessly complete the process.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Candace A. 
Rating:
5.0

Don't change.

BRAD B. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Quick and friendly. Thank you.

SHANE F. 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Fast and friendly. No problem at all

NICHOLAS D. 
Rating:
5.0

You had it covered

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

99 sent for mile is too high otherwise everything is okay

EMAD G. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

WAYNE K. 
Rating:
5.0

The driver side door of the truck I rented had been in an accident and repaired earlier. It looked ok but the door seal was very poor and noisy…made for an unpleasant drive. The staff was great though

CARL M. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC G.  |  Overall Experience 
Rating:
5.0

it was all good - from the first call / reservation. customer service was great and the manager at the storage facility was accessible and would make sure everything was just rite. all the employees we great and helpful.

Jerry C.  |  Overall Experience 
Rating:
5.0

No suggestions for improvement necessary … the entire rental experience was quite pleasant.

LAWRENCE K. 
Rating:
5.0

Great service & personal!!

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Katharina V. 
Rating:
5.0

Customer did not leave a comment.

Matthew O. 
Rating:
5.0

Customer did not leave a comment.

SONYA R. 
Rating:
5.0

Customer did not leave a comment.

JACOB S. 
Rating:
2.0

We had a huge problem with stink bugs when we told the staff they were like okay whatever

Christopher R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elijah l.  |  First Impressions 
Rating:
5.0

Nothing really. It was easy fast and made my moving experience a lot less stressful!!

SHARON D. 
Rating:
5.0

Great people. Very helpful. Had a sense of urgency to provide fast, efficient customer service. Clean and well maintained facility. Limited parking.

Walter M.  |  First Impressions 
Rating:
5.0

Very friendly and efficient. Excellent experience. Limited parking.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

The equipment is well maintain and they have what you need.

WALTER C. 
Rating:
5.0

Employees were very experienced and efficient

JAY M. 
Rating:
2.0

The exterior windshield was not cleaned, it had lots of bugs and dirt dried on from recent rain and wind. The interior windshield had some type of spray dried on and difficult to see in the sun. I had to stop and clean both sides. The truck and trailer were not at the location identified and I had to travel 45 minutes to get the truck and then another 40 minutes to get the 6 x 12 trailer.

Timothy G. 
Rating:
5.0

I would give the staff a excellent rating with the exception of one representative. I have to say that he seemed like he didn't enjoy his job and is lacking any customer service! If you need any more information on my comment please feel free to contact me!

RONALD T. 
Rating:
5.0

People that work at the North Royalton location are very helpful

THOMAS J. 
Rating:
5.0

Customer did not leave a comment.

David L M.  |  First Impressions 
Rating:
5.0

Great service great manager!

PHILIP M. 
Rating:
5.0

My only complaint was the person who rented the trailer before me did not return it on time which delayed my trip by an hour. Otherwise the service was performed well and the staff was friendly and did a great job

WILLIAM F. 
Rating:
5.0

Staff are much more efficient and professional than the awful location on Brookpark Rd in Parma Ohio

CHRISTINE M.  |  Overall Experience 
Rating:
5.0

N

CONSTANTINE T. 
Rating:
4.0

Customer did not leave a comment.

SHANNON H. 
Rating:
5.0

All desk personnel were extremely helpful! We were especially impressed with the young Asian man (sorry I forgot his name) with a Virginia tech hoodie on who was so kind and efficient at truck check out time. Top marks for customer service!!!

DEAN W. 
Rating:
1.0

Customer did not leave a comment.

Michael Y. 
Rating:
2.0

The staff is phenomenal! Very helpful and polite. But the storage units that I had were falling apart. I used this facility some years ago and it was very clean and dry. That's what made me come back, but this last time was definitely different. The ceilings in the units are peeling and leaking, my things were damp and pieces were all over. I rate the staff 5 stars Excellent but the units would have to be 2 stars right now.

Bridget W.  |  Overall Experience 
Rating:
5.0

Probably one of the nicest U-Haul trucks I have ever rented. It was clean and well-maintained and the pick-up and return process was easy.

TRACY S. 
Rating:
5.0

What's the point of registering online, taking photos of my license, receiving a confirmation/registration number IF I'm gonna spend 30-40 minutes at the store counter giving all my information again? It's a waste of my time and waste of using technology prooerly.

Michael V. 
Rating:
3.0

Customer did not leave a comment.

Rodrigo G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
5.0

Professional, clean, efficient…. I'll be back;)

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
5.0

Great service at the North Royalton location! Would highly recommend for moving needs

Michael G. 
Rating:
5.0

everything went smoothly

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

I'd love to have a coupon after this ;)! Thanks!

EILEEN W. 
Rating:
1.0

I received the truck with audiometer having a wrong reading on it (79642, while the paper mentioned 79612), 30 miles difference. I figured that out after I took my vehicle and left the facility. I already informed the customer agent at location that I'm going to use only 20 mileage total for the whole trip. When I called the customer service to Discuss this issue, she did not seem willing to investigate it further or double check with the agent at location where I rented the truck from. I ended up paint 20$ extra money for extra-mileage I did not use.

HANY S. 
Rating:
5.0

Used this facility since 2006 Never had an issue. Great staff

ROBERT A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER C. 
Rating:
4.0

Customer did not leave a comment.

MARTIN B. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

They were very friendly, organized, and calm. Everything you need for a stressfull move. The equipment was loaded, checked and the truck brought to the front for pickup. They carefully explained the fueling, milesge etc. Staff was awesome!

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

I believe we worked with the manager. She was very very kind and friendly. Went out of her way to help is find a unit we needed, beyond average help. Thank you for being a customer-service friendly business still in this world where everyone else is seemingly crabby.

Crystal Q.  |  First Impressions 
Rating:
5.0

I think it's 100% ridiculous that YOU changed the pick up location and provided so little notice that it was happening. Imagine my surprise yesterday, when I went to the location I selected only to find no reservation or truck. Perhaps, it's the new world and companies don't care about their employees or customers as long as they get and make money, but there is no excuse for the lack of communication.

MATTHEW F. 
Rating:
5.0

Counter personal very friendly and helpful with any questions

THOMAS J. 
Rating:
5.0

Satisfactory service

Krystle C. 
Rating:
4.0

Customer did not leave a comment.

KATHRYN B. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Your on site staff - the 2 gentleman 9/10 Friday afternoon were very accommodating and were available to assist my entire experience.

Jerry C.  |  First Impressions 
Rating:
5.0

Other than the drop off everything was fine. I was not totally sure where to leave the van. We left it behind a truck someone else returned initially. He didn't know what to do either. Then my husband put it in a parking spot. This online drop off is pretty involved, more so than I thought it would be & my phone didn't want to bring up your site at all. Also, there were no actual instructions where to go on the site to return. The kid told me to go all the way down on the site page & there would be a return link & there wasn't one there. It took some messing around for me to figure it out. It's good that I am somewhat computer savvy. Otherwise I would not have been able to figure it out!!! I don't have an account with UHAUL, nor do I want one or to create one. You need to put a link at the TOP of the homepage for night returns & make it simpler.

KATHRYN B. 
Rating:
5.0

I absolutely loved the staff! Super easy to work with and they helped out a good amount!!!

Khylee K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILIP EDWIN P. 
Rating:
5.0

Customer did not leave a comment.

JEREMY B. 
Rating:
3.0

Check in was slow even though I had done online check in. This pick up location was 10 miles from my requested/preferred pick up location.

Scott G. 
Rating:
5.0

The virtual return using my cell phone was great. It was particularly helpful that WiFi was available at the U-haul location because I could not get cellular data there.

JEFF M. 
Rating:
5.0

Customer did not leave a comment.

john w.  |  Overall Experience 
Rating:
3.0

The truck was not adequately filled with gas. Our pick up location was set for 20 miles further than what we originally selected or it would not have been an issue.

Thomas B. 
Rating:
5.0

Super friendly staff

ATTILA H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
3.0

a little too expensive for the month. Also when I called they didn't told me anything about the month free if I would have rented a certain truck. Once I got to the facility they let me know I could have save x amount of money if I would have done this.... I believe is mess up to tell your customer oh by the way you could have safe if you would have done this... after the fact I already rented and did and spend money. Thanks for making me look stupid.

Mairabelle N.  |  First Impressions 
Rating:
5.0

Staff at this location are kind and very helpful.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher b.  |  First Impressions 
Rating:
5.0

Excellent service when required

Wayne L.  |  First Impressions 
Rating:
1.0

The staff at the Parma Brookpark Rd location were not trained well. Could not answer questions. I explained that I needed a truck to accommodate my Treadmill. I now have a truck without ramps. I cannot unload my treadmill. Please contact me ASAP. Christine Morlan 216-551-1930

CHRISTINE M.  |  First Impressions 
Rating:
5.0

Storage mgr very helpful and efficent.

rudolf l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES H.  |  First Impressions 
Rating:
5.0

The North Royalton, OH location is well managed and very helpful. The manager their runs a very good business.

Sonya R.  |  First Impressions 
Rating:
5.0

Everybody’s been so great and Nelly is excellent

Angel S.  |  First Impressions 
Rating:
5.0

A principio hubo una confusion con el almacen, pero los michachos fueron y nos ayudaron.

Michelle R.  |  First Impressions 
Rating:
5.0

Called up and everything was set up for me. Great service from all the staff

JOHN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john w.  |  First Impressions 
Rating:
5.0

The staff is amazing and extremely friendly and accommodating.

diane t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinetta P.  |  First Impressions 
Rating:
5.0

The manager at this location is extremely helpful and friendly

ROBERT W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Craig C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anna P.  |  First Impressions 
Rating:
5.0

Was here from 2005 to 2020,was safe and secure.

BRUCE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Y.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bob B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
5.0

Always an amazing experience at this location nely is the best

Gilda C.  |  First Impressions 
Rating:
5.0

Excellent service

cynthia d.  |  First Impressions 
Rating:
5.0

Thomas was a great help

Mike P.  |  First Impressions 
Rating:
5.0

Very knowledgeable.

ELISSA C.  |  Reservation 
No reviews have been submitted for this location.

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