Customer Reviews for U-Haul Moving & Storage at N Royalton

3,525 comentarios

9903 Royalton Rd   North Royalton, OH 44133
(Rt 82 @ York)

(440) 237-5333

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 237-5333

9903 Royalton Rd
North Royalton, OH 44133
(Rt 82 @ York)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Fast and friendly. No problem at all

NICHOLAS D. 
Clasificación:
5.0

You had it covered

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
4.0

99 sent for mile is too high otherwise everything is okay

EMAD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE K. 
Clasificación:
5.0

The driver side door of the truck I rented had been in an accident and repaired earlier. It looked ok but the door seal was very poor and noisy…made for an unpleasant drive. The staff was great though

CARL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CEDRIC G.  |  Overall Experience 
Clasificación:
5.0

it was all good - from the first call / reservation. customer service was great and the manager at the storage facility was accessible and would make sure everything was just rite. all the employees we great and helpful.

Jerry C.  |  Overall Experience 
Clasificación:
5.0

No suggestions for improvement necessary … the entire rental experience was quite pleasant.

LAWRENCE K. 
Clasificación:
5.0

Great service & personal!!

LARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katharina V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew O. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONYA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB S. 
Clasificación:
2.0

We had a huge problem with stink bugs when we told the staff they were like okay whatever

Christopher R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elijah l.  |  First Impressions 
Clasificación:
5.0

Nothing really. It was easy fast and made my moving experience a lot less stressful!!

SHARON D. 
Clasificación:
5.0

Great people. Very helpful. Had a sense of urgency to provide fast, efficient customer service. Clean and well maintained facility. Limited parking.

Walter M.  |  First Impressions 
Clasificación:
5.0

Very friendly and efficient. Excellent experience. Limited parking.

Walter M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

The equipment is well maintain and they have what you need.

WALTER C. 
Clasificación:
5.0

Employees were very experienced and efficient

JAY M. 
Clasificación:
2.0

The exterior windshield was not cleaned, it had lots of bugs and dirt dried on from recent rain and wind. The interior windshield had some type of spray dried on and difficult to see in the sun. I had to stop and clean both sides. The truck and trailer were not at the location identified and I had to travel 45 minutes to get the truck and then another 40 minutes to get the 6 x 12 trailer.

Timothy G. 
Clasificación:
5.0

I would give the staff a excellent rating with the exception of one representative. I have to say that he seemed like he didn't enjoy his job and is lacking any customer service! If you need any more information on my comment please feel free to contact me!

RONALD T. 
Clasificación:
5.0

People that work at the North Royalton location are very helpful

THOMAS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L M.  |  First Impressions 
Clasificación:
5.0

Great service great manager!

PHILIP M. 
Clasificación:
5.0

My only complaint was the person who rented the trailer before me did not return it on time which delayed my trip by an hour. Otherwise the service was performed well and the staff was friendly and did a great job

WILLIAM F. 
Clasificación:
5.0

Staff are much more efficient and professional than the awful location on Brookpark Rd in Parma Ohio

CHRISTINE M.  |  Overall Experience 
Clasificación:
5.0

N

CONSTANTINE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANNON H. 
Clasificación:
5.0

All desk personnel were extremely helpful! We were especially impressed with the young Asian man (sorry I forgot his name) with a Virginia tech hoodie on who was so kind and efficient at truck check out time. Top marks for customer service!!!

DEAN W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michael Y. 
Clasificación:
2.0

The staff is phenomenal! Very helpful and polite. But the storage units that I had were falling apart. I used this facility some years ago and it was very clean and dry. That's what made me come back, but this last time was definitely different. The ceilings in the units are peeling and leaking, my things were damp and pieces were all over. I rate the staff 5 stars Excellent but the units would have to be 2 stars right now.

Bridget W.  |  Overall Experience 
Clasificación:
5.0

Probably one of the nicest U-Haul trucks I have ever rented. It was clean and well-maintained and the pick-up and return process was easy.

TRACY S. 
Clasificación:
5.0

What's the point of registering online, taking photos of my license, receiving a confirmation/registration number IF I'm gonna spend 30-40 minutes at the store counter giving all my information again? It's a waste of my time and waste of using technology prooerly.

Michael V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rodrigo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA M. 
Clasificación:
5.0

Professional, clean, efficient…. I'll be back;)

Tracey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY P. 
Clasificación:
5.0

Great service at the North Royalton location! Would highly recommend for moving needs

Michael G. 
Clasificación:
5.0

everything went smoothly

KENNETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
5.0

I'd love to have a coupon after this ;)! Thanks!

EILEEN W. 
Clasificación:
1.0

I received the truck with audiometer having a wrong reading on it (79642, while the paper mentioned 79612), 30 miles difference. I figured that out after I took my vehicle and left the facility. I already informed the customer agent at location that I'm going to use only 20 mileage total for the whole trip. When I called the customer service to Discuss this issue, she did not seem willing to investigate it further or double check with the agent at location where I rented the truck from. I ended up paint 20$ extra money for extra-mileage I did not use.

HANY S. 
Clasificación:
5.0

Used this facility since 2006 Never had an issue. Great staff

ROBERT A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
5.0

They were very friendly, organized, and calm. Everything you need for a stressfull move. The equipment was loaded, checked and the truck brought to the front for pickup. They carefully explained the fueling, milesge etc. Staff was awesome!

LOUIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C. 
Clasificación:
5.0

I believe we worked with the manager. She was very very kind and friendly. Went out of her way to help is find a unit we needed, beyond average help. Thank you for being a customer-service friendly business still in this world where everyone else is seemingly crabby.

Crystal Q.  |  First Impressions 
Clasificación:
5.0

I think it's 100% ridiculous that YOU changed the pick up location and provided so little notice that it was happening. Imagine my surprise yesterday, when I went to the location I selected only to find no reservation or truck. Perhaps, it's the new world and companies don't care about their employees or customers as long as they get and make money, but there is no excuse for the lack of communication.

MATTHEW F. 
Clasificación:
5.0

Counter personal very friendly and helpful with any questions

THOMAS J. 
Clasificación:
5.0

Satisfactory service

Krystle C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
5.0

Your on site staff - the 2 gentleman 9/10 Friday afternoon were very accommodating and were available to assist my entire experience.

Jerry C.  |  First Impressions 
Clasificación:
5.0

Other than the drop off everything was fine. I was not totally sure where to leave the van. We left it behind a truck someone else returned initially. He didn't know what to do either. Then my husband put it in a parking spot. This online drop off is pretty involved, more so than I thought it would be & my phone didn't want to bring up your site at all. Also, there were no actual instructions where to go on the site to return. The kid told me to go all the way down on the site page & there would be a return link & there wasn't one there. It took some messing around for me to figure it out. It's good that I am somewhat computer savvy. Otherwise I would not have been able to figure it out!!! I don't have an account with UHAUL, nor do I want one or to create one. You need to put a link at the TOP of the homepage for night returns & make it simpler.

KATHRYN B. 
Clasificación:
5.0

I absolutely loved the staff! Super easy to work with and they helped out a good amount!!!

Khylee K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP EDWIN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMY B. 
Clasificación:
3.0

Check in was slow even though I had done online check in. This pick up location was 10 miles from my requested/preferred pick up location.

Scott G. 
Clasificación:
5.0

The virtual return using my cell phone was great. It was particularly helpful that WiFi was available at the U-haul location because I could not get cellular data there.

JEFF M. 
Clasificación:
5.0

El cliente no dejó un comentario.

john w.  |  Overall Experience 
Clasificación:
3.0

The truck was not adequately filled with gas. Our pick up location was set for 20 miles further than what we originally selected or it would not have been an issue.

Thomas B. 
Clasificación:
5.0

Super friendly staff

ATTILA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
5.0

El cliente no dejó un comentario.

lazarus S. 
Clasificación:
3.0

a little too expensive for the month. Also when I called they didn't told me anything about the month free if I would have rented a certain truck. Once I got to the facility they let me know I could have save x amount of money if I would have done this.... I believe is mess up to tell your customer oh by the way you could have safe if you would have done this... after the fact I already rented and did and spend money. Thanks for making me look stupid.

Mairabelle N.  |  First Impressions 
Clasificación:
5.0

Staff at this location are kind and very helpful.

David S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AYMAN B. 
Clasificación:
5.0

This location is phenomenal. The staff is friendly and the equipment is always clean. The owner is present in the office and working shoulder to shoulder training her new-hire to ensure everything is done right. I would rent from again and recommend this location to others.

David S. 
Clasificación:
5.0

Ash tray needs cleaned out. Cigarettes from 1992 were still in there. Didn't bother me, just crazy to see.

DALE O. 
Clasificación:
4.0

Management and staff very helpful and polite

JAMES B. 
Clasificación:
3.0

El cliente no dejó un comentario.

KEITH L. 
Clasificación:
5.0

Perfect as it is -- your location was easy for us to find, hours were convenient, personnel professional and cargo van perfect. Pre check in on line was easy to do and made pickup quicker. After frustration from dealing with other rental companies - we will definitely use U-Haul in future

FREDERICK P. 
Clasificación:
4.0

Give a little more room for extra mileage on one way rentals

John G. 
Clasificación:
1.0

El cliente no dejó un comentario.

KAITLIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN L. 
Clasificación:
5.0

Wish the fee for not replacing gas was not as high. It is hard to fill a tank up to 7/8 exactly.

NICHOLAS D. 
Clasificación:
4.0

El cliente no dejó un comentario.

henry P. 
Clasificación:
5.0

It was all good excellent service and we are good customer service Barry certify thank you !

JULIO C. 
Clasificación:
5.0

Staff was friendly and super helpful. My short term storage needed turned into almost 6 years. I was very happy with the service provided.

Melissa d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KHALID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire M. 
Clasificación:
5.0

everything went well.

THOMAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

Very friendly staff and profesional, willing to make it a good rental experience !

ROBERT F. 
Clasificación:
4.0

Air conditioning did nothing work and it was a very hot day. Made my experience very uncomfortable.

PATRICK O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronnie J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip B. 
Clasificación:
5.0

Friendly and helpful staff. Easy in and out. Cleanest location in terms of office and equipment!

ALBERT K. 
Clasificación:
5.0

I find it offensive to increase the per mile charges on the weekend -- just a way of generating more money because you know that more people tend to rent on the weekend. And charging an extra $1.00 as an "environmental fee" is equally ridiculous. To quote the moron currently occupying the White House: "Come on man!".

JOHN L. 
Clasificación:
5.0

the truck was kinda beat up but it was fine for the few hours i needed it - it worked! the people at this location were VERY good and that's all i really care about. the online check in process was kind of slow (not b/c of the people but the multiple pages of info online etc), but the return was really efficient.

matthew P. 
Clasificación:
5.0

The people working at the desk were very friendly and helpful! The vehicle was clean and easy to take around. A very positive experience!

MARY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
3.0

I had an issue with returning my vehicle after-hours and was unable to complete the asinine mobile return. I called the support line and was transferred to another line that had me on-hold for 40 minutes until I eventually hung up. I called the store the next day and explained my issue and was told the charge would be refunded; unfortunately, it has been multiple days and I have not received an email or a return phone call to provide closure to this issue. I find this vexing and disappointing. Do a better job and refund the money that is owed to my account.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TEDDY A. 
Clasificación:
5.0

I have had units on and off here over last 20 years—always clean, staff friendly and helpful.

kyle c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

christopher b.  |  First Impressions 
Clasificación:
5.0

Excellent service when required

Wayne L.  |  First Impressions 
Clasificación:
4.0

Prices are way too high!!!!!!

TIMOTHY S. 
Clasificación:
5.0

Appreciate with receiving a call when my truck was ready earlier than my scheduled pick up time

THOMAS J. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHAN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ludmila h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra M. 
Clasificación:
5.0

Worked great ! Thanks

ANDREW S. 
Clasificación:
1.0

The staff at the Parma Brookpark Rd location were not trained well. Could not answer questions. I explained that I needed a truck to accommodate my Treadmill. I now have a truck without ramps. I cannot unload my treadmill. Please contact me ASAP. Christine Morlan 216-551-1930

CHRISTINE M.  |  First Impressions 
Clasificación:
5.0

Storage mgr very helpful and efficent.

rudolf l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H.  |  First Impressions 
Clasificación:
5.0

The North Royalton, OH location is well managed and very helpful. The manager their runs a very good business.

Sonya R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney L.  |  Overall Experience 
Clasificación:
5.0

Everybody’s been so great and Nelly is excellent

Angel S.  |  First Impressions 
Clasificación:
4.0

The parking lot and storage unit roads were a little tight for maneuvering a large truck. Otherwise a great experience!

dana d.  |  First Impressions 
Clasificación:
5.0

Getting in and out was very easy. Signing up for the unit and closing the unit were both very easy and efficient. When we first started we got a reminder that the bill was due by phone. That truly helped a lot and it was suggested that we have automatic billing which we did. Very satisfied with the complete encounter with your company.

ROBERT K.  |  Overall Experience 
Clasificación:
4.0

The storage unit was cleaned out and the facility was well maintained. The people at the customer service desk unfortunately didn't seem very educated on the process of checking in. I had a reservation to get one month free with my one way truck rental and the agent tried to charge me for it at first. Then I was told there was going to be a lock in my unit but there wasn't so I had to walk back to the office to purchase one. Overall I had a good experience I just wish the front desk office worker was a little more educated and friendly.

Katelyn P.  |  First Impressions 
Clasificación:
5.0

A principio hubo una confusion con el almacen, pero los michachos fueron y nos ayudaron.

Michelle R.  |  First Impressions 
Clasificación:
5.0

Called up and everything was set up for me. Great service from all the staff

JOHN H.  |  First Impressions 
Clasificación:
5.0

I used the North Royalton U-haul for about 8 years or so. The team there was always unfailingly helpful. I have nothing but good things to say about the NR location and people.

JILL J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john w.  |  First Impressions 
Clasificación:
5.0

The staff is amazing and extremely friendly and accommodating.

diane t.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Wayne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinetta P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY J O.  |  Overall Experience 
Clasificación:
5.0

The manager at this location is extremely helpful and friendly

ROBERT W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

cindy J.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen M.  |  Online Move In 
Clasificación:
5.0

Everyone there was always very helpful when ever I needed them.

Jacqueline K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy B.  |  Overall Experience 
Clasificación:
5.0

Was here from 2005 to 2020,was safe and secure.

BRUCE W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra Y.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

april c.  |  First Impressions 
Clasificación:
5.0

the man that signed us up was very knowledgeable and pleasant throughout the process!

joseph L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John T.  |  First Impressions 
Clasificación:
5.0

Always an amazing experience at this location nely is the best

Gilda C.  |  First Impressions 
Clasificación:
5.0

Excellent service

cynthia d.  |  First Impressions 
Clasificación:
5.0

Thomas was a great help

Mike P.  |  First Impressions 
Clasificación:
4.0

Everyone is very nice and the manager is very helpful when issues arise

Jacqueline K.  |  First Impressions 
Clasificación:
5.0

Very knowledgeable.

ELISSA C. | Reservación
No se han enviado comentarios para esta ubicación.

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    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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