Customer Reviews for U-Haul Moving & Storage at N Glenstone

4,789 comentarios

1768 N Glenstone   Springfield, MO 65803
(On the corner of N Glenstone & Commercial)

(417) 866-4893

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(417) 866-4893

1768 N Glenstone
Springfield, MO 65803
(On the corner of N Glenstone & Commercial)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michial G. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BobbiKay P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melden M. 
Clasificación:
3.0

El cliente no dejó un comentario.

AROYIA G. 
Clasificación:
3.0

Your app sucks would not let me drop off trailer would not upload photos tried at least a dozen times

paul D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey C. 
Clasificación:
5.0

Great customer service.

Dennis J. 
Clasificación:
4.0

I was unable to specify the trailer was clean in the app check in. It would not accept anything but not clean. This caused me to be charged an additional $15. I added this to the comments in the app, but clearly not read. I have pictures of the trailer clean when checked in. In the end I was charged an additional $15.

Terry A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keri D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL S. 
Clasificación:
5.0

Clean the vehicle

Lemuel W. 
Clasificación:
2.0

El cliente no dejó un comentario.

Valerie L. 
Clasificación:
5.0

No problems as always, Thanks!

ERIC V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS J. 
Clasificación:
5.0

I have used U-Haul many times over the last 20 years and you guys are not not known for exceptional customer service. As a mater of facts its usually fairly poor. However, you have a young man named Sammy working at this location who is amazing. I ended up tipping him because I have never experienced such exceptional service with your company. He needs to be recognized.

CLYDE P. 
Clasificación:
3.0

During my trip I got sick and ended up in the emergency room. Customer service was more concerned about my health then me keeping the truck for an extra day. Which I may say they have me that day and offered more if needed. First thing out of the woman's mouth was "are you ok?" That says a lot right there.

Andy Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis P. 
Clasificación:
2.0

Ensure the vehicle windows are clean, and the storage box of the truck should be free of standing water. My rental had neither of these items done, and then I was charged a $25 cleaning fee after drop off, which I am sure the person who used it before me also paid....so U-Haul is basically charging every customer a cleaning fee, but not actually cleaning the vehicles.

Mike H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

The "counter lanes" to talk to someone are too congested and uninviting. Those racks with merchandise are important to boost sales but can't they be moved to a side? I understand there are plans for a new larger building. That should help.

ROGER F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANNON S. 
Clasificación:
1.0

The guy that checked us out acted like he was high as a kite and didn't know what he was doing. My card got charged twice. I will be calling and getting my money back.

Lacy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita B. 
Clasificación:
5.0

Fast and friendly staff, both when I picked up and dropped off.

Micah S. 
Clasificación:
5.0

There was some rock and sand leftover in bed of trailer from a previous customer. I think that should have been cleaned out and that customer charged for not returning a completely clean trailer. I cleaned it out

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas S. 
Clasificación:
1.0

Received the truck wet and uncleaned...... I didn't realize that until we started moving stuff in it. That's my fault because I didn't check it before I left. I didnt check the mileage on the truck before I left and when I got back to return it. The 10 miles I drove ended up being 29 miles instead making it more than 50% more than intended...... also my fault since I didn't check it. I will not being doing business with u-haul anymore if I have to check everything that is done before I get things.

Ethan E. 
Clasificación:
5.0

The employees were very accommodating and the service was customer focused.

JON T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerri L. 
Clasificación:
5.0

Such awesome people wanting to help. I appreciate the fast service and the problem solving to get me what I needed.

Matt F. 
Clasificación:
5.0

This location has always been outstanding in all interactions that I have had with them. I would definitely recommend this store.

Benita H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia D. 
Clasificación:
3.0

The floor of the truck was swept but I couldn't tell until I loaded that the walls were covered with some kind of soot that got all over our mattresses and made them filthy.

Cameron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse B. 
Clasificación:
5.0

Perfect customer service and check in and check out Doesn't get any easier.

Shirley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE M. 
Clasificación:
3.0

When I got the truck the inside was in rough shape. Zip ties holding in the Sun visors, and on the drive to take it back the check engine light came on and made me slightly worried

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

You should separate the clean from well maintained. The truck was clean for having 150,000 rental miles on it, but the driver's door wouldn't shut completely allowing water to leak. It needs a "factory update" before renting out again. Guys at this location were very friendly and helpful. Excellent job

David M. 
Clasificación:
5.0

Do an inspection of the equipment together with the customer.

Jorge P. 
Clasificación:
5.0

El cliente no dejó un comentario.

christianna N. 
Clasificación:
1.0

I was delayed in picking up my 5 day rental. They canceled my contract and used the van. Gave me one for 24hr use that was heavily smoked in, including burn holes in both front seats.

GEOFFREY Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad B. 
Clasificación:
4.0

Very quick drop off. Awesome!

MATTHEW W W. 
Clasificación:
4.0

El cliente no dejó un comentario.

emily R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie M. 
Clasificación:
5.0

Everyone was so friendly just so nice to know you can still get quality. TY

PAULA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C. 
Clasificación:
5.0

Service was absolutely marvelous!

KATHLEEN K. 
Clasificación:
3.0

The truck was trash free but not clean. The windshield was covered in bug guts and the interior was sticky in places. It needs a good wipe down. It was obvious that people have smoked in there before. There are burnt marks in the seat and smelt bad

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

Initially I booked for a truck to pick up at the Eastgate location. When I when there there was a new untrained staff with no truck.. She directed me to another UHaul location further away. Fortunately, they had a truck I booked for and gave me a credit for extra miles I had to travel. It all worked out but the company needs to fix the website so that it doesn't direct people to the site with no truck. Truck had cigarette smell although no smoking sign. Please re-inforce your rule.

Reidar H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Inez I.  |  First Impressions 
Clasificación:
5.0

only took about 10 min to be on our way

Jake B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie Z. 
Clasificación:
5.0

Just keep up the good work

john M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN C. 
Clasificación:
5.0

When you say one price then you need to honor that and The gentleman was very friendly and courtesy And he kept a smile on his face the whole time

Ruby B. 
Clasificación:
5.0

Always awesome

STEPHEN O. 
Clasificación:
5.0

Everyone working there was kind and helpful. The credit card terminal was not working though and it always makes me hesitant to have information entered manually. Not sure if they need better equipment or connection but would appreciate being able to use the terminal the way it's intended.

Kathleen K. 
Clasificación:
3.0

Staff could be a little more friendly.

Melissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY F.  |  First Impressions 
Clasificación:
5.0

Very speedy and efficient. No complaints. We Use U haul all the time.

richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
1.0

Clean your trucks before you rent them out van smelled like gas and cigarettes I called to tell them about it but they didn't do anything DO NOT RENT FROM THEM UNLESS YOU GO OVER THE THE WHOLE RESERVATION WITH A FINE TOOTH COMB VERY DISAPPOINTED CUSTOMER THE LAST 2 TIMES WERE GREAT BUT THIS TIME WAS THE WORST

Gregory H. 
Clasificación:
4.0

Maybe was the truck and make sure gas is in it. Other than that, the guys were nice and the truck ran well

Jerri L. 
Clasificación:
5.0

I like to rent their open utility trailer. Very convenient and perfect for what I need it for hauling. Everyone is pleasant and reliable.

THOMAS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
4.0

The vehicle I got had a barely functioning seat belt in it.

MITCHEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody A.  |  Online Move In 
Clasificación:
5.0

Great service and location. The tires on our trailer were very, very worn, though.

Dustin E. 
Clasificación:
3.0

I will not be using Uhaul again ,way over priced 92 dollars for 4hrs and barely 16 miles , and I will let everyone I know that Uhaul is way over priced and possibly price gouging .....

robbie M. 
Clasificación:
4.0

The parking lot could use some cleanup but it was a good experience overall.

Tiffani D.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

EMILY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip T. 
Clasificación:
5.0

Super nice and helpful!

Hannah P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Amie E. 
Clasificación:
5.0

Tune/ inspect the engines

James S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darren D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE T. 
Clasificación:
3.0

Check in clerk was annoyed to help me check in. Can't image he was having a really bad day considering I was checking in at 8:45am. So I can only assume he hates his job and that frustration transferred with his customer interactions. Not a good image. The check in clerk, Cale, however was very courteous and polite and thanked me for my business.

Broderick B. 
Clasificación:
5.0

Very courteous staff

Julie B. 
Clasificación:
5.0

The staff was very helpful and friendly. Even made suggestions that were useful.

Florence C.  |  First Impressions 
Clasificación:
5.0

I use this location exclusively. Wide lanes and well organized. I have not have any issues. Staff very professional. I don't expect perfection. They have done a nice job.

CHARLES C. 
Clasificación:
5.0

Tell them never to go to South Campbell location.

ROBERT B. 
Clasificación:
5.0

Great customer service and the movers were absolutely great!!

BILLY V. 
Clasificación:
5.0

Good people

Wesley M.  |  First Impressions 
Clasificación:
5.0

Very professional from the lady, Glenda Brown, I believe she said she was the area manager for board walk storage in TN, who initially set up our reservation and gave us all the details that we would need to do to make it easier for the Springfield, MO employees. Once we arrived to pick up the enclosed trailer, everything went very smoothly and quickly. Let's not forget to mention the employees that were also professional. Thank you from beginning to end for a tense free moving. Thank you all!!

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Priscilla B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R.  |  First Impressions 
Clasificación:
4.0

The first truck had big paint chips off of hood and wipers didn't work. The second one was clean and in good shape we just had to put fuel in it because almost empty. We were given reimbursement for it so all was good in the end.

VINCENT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tarina m.  |  Overall Experience 
Clasificación:
5.0

The problem i have with you guys is when yo make changes you didn't let me know i will be moving our due to you guys not letting me know .you change the prices you know that ain't rite so i am unhappy with you guys the way you change my price with no notice is thing else is great.

Dorothy D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Shakena W.  |  First Impressions 
Clasificación:
5.0

Everyone was very courteous and helpful. It's a delight to do business with people like this.

MICHAEL P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA DIANE M.  |  Overall Experience 
Clasificación:
4.0

Need more lighting. In units and parking lot.

Susan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chris m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J.  |  Overall Experience 
Clasificación:
1.0

Service was ABSOLUTE HORRIBLE!!! Will NEVER rent another truck from y'all!!!

Mark W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

vadim l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

scott c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Caraydah N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Don L.  |  Overall Experience 
Clasificación:
2.0

Cant access by self code dont work and instead of fixing it uhaul employees used theirs code so now i still cant access my unit and first month

Sarah W.  |  Online Move In 
Clasificación:
2.0

Although I do love the U-Haul brand recently I've had some troubles I was on a tight time schedule and unfortunately due to some changes with my reservation I was put into a position to where I'm going to be losing a majority of my things I don't blame uhaul, life happens but , it's frustrating and I wish their customer service team would make more of an effort to compensate or assist with the situation. *My facility recommendations for where I have rented multiple units I would say get that restroom clean and keep it fixed also that drive-in bay. Otherwise great place, I would recommend it to friends.

Chyla M.  |  First Impressions 
Clasificación:
1.0

it was a total waste of my time. The storage facility access was denied due to computer problems? Therefore I had to use my own garage and spend 4o minutes on customer service line. I was only able to move 50% of what I planned. The employee should have known the trailer rental and storage rental were connected for that same day.

joseph k.  |  Overall Experience 
Clasificación:
4.0

First unit given was very dirty, oil and mud throughout. Second unit given was much better however.

Stephen S.  |  Overall Experience 
Clasificación:
5.0

Great service by the in house staff. They were all extremely helpful throughout the move especially the crew at Apache Motors where I picked up and John and his entire staff at the Glenstone location in Springfield, MO. Both locations were superior in the level of service.

Dale F.  |  Overall Experience 
Clasificación:
3.0

Lots of bugs

Jeremy D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlessa T.  |  Overall Experience 
Clasificación:
5.0

The staff was very professional and helpful

Don L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA F.  |  First Impressions 
Clasificación:
5.0

Ease of use. Convenient location. Clean.

Jesse R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Amber F.  |  Overall Experience 
Clasificación:
5.0

Good service at Uhaul, but the movers sugfest weren't reliable. Postponed several times and still don't know when they will show. Had to extend time on rental due to them.

Stacey H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alfred M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chrissie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana S.  |  Overall Experience 
Clasificación:
5.0

The facility was clean and well maintained and the staff is super friendly and professional.

YABRONDA B.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff

Dale F.  |  First Impressions 
Clasificación:
3.0

Could use fencing for more security, but still a clean place

Dewayne S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Care U.  |  Overall Experience 
Clasificación:
5.0

The front office and overall areas were nice and clean. There was a little bit of trash here and there in the U-Haul parking lot on side that was a distraction to the fact the rest of the facility was so clean.

David P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

spencer z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dewayne S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John W.  |  Overall Experience 
Clasificación:
3.0

The reservation process is a joke. They will let you make reservations on rooms that aren't available giving you a false sense of security. I made a reservation and when I got there, there was no rooms and I had a car full of stuff I needed to store. Very frustrating!!!

Mellony B.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicole C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlessa T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey w.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rohit U.  |  First Impressions 
Clasificación:
1.0

Homeless sleeping in units management ..... horrible does not care about the safety of clients rude loud . Two occasions my debit card was mishandled. Dirty trash inside an outside buildings . Never answered phone . Had to call one on Campbell street to get help . Glenstone location in Springfield mo needs new management before some one gets hurt it is that bad over there feel free to call me and my husband and three others we meet by being in a bad situation just cause we needed to use are storages . Would love to tell you everything that happened to us while we stored are belongings at this location. ..4172058439

CHRISTINE S.  |  Overall Experience 
Clasificación:
5.0

Thank ya i will need ya again soon

KARLA H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan C.  |  Overall Experience 
Clasificación:
5.0

The staff are quick to rectify any discrepancies that I've brought to their attention.

Jacob B.  |  First Impressions 
Clasificación:
4.0

It's bad that I waited so long to get into my unit to find it was already occupied. But the staff fixed the problem as quickly as they could Very helpful.

Randy F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

grace r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Don C.  |  Overall Experience 
Clasificación:
5.0

Excellent experience checking in and picking up our moving trailer and getting our storage unit. Fastest return ever. It only took about 3 minutes to unhook and check back in our trailer, curbside.

Vickie S.  |  First Impressions 
Clasificación:
5.0

The staff went above and beyond in helping us and were extremely wonderful!!

grace r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle G.  |  First Impressions 
Clasificación:
2.0

Our unit itself was acceptable, but the needles found outside of it and the sketchy people living in their unit a few doors down from ours made the whole experience super uncomfortable. People speeding through the lot also made everything feel unsafe. This unit served its purpose for us, but I don't plan to rent from this location ever again.

Robbie W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Yossef M.  |  Overall Experience 
Clasificación:
5.0

Thank you for making our needs important and meeting our needs.

Dawn M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Care U.  |  First Impressions 
Clasificación:
4.0

The only problem was, the computer was down at check in.

David G.  |  First Impressions 
Clasificación:
5.0

Staff has excellent customer care skills!

GREGORY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashlee N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty H.  |  Online Move In 
Clasificación:
5.0

Thank you for making bvn our odd situation very easy and hassle free.

Dawn M.  |  First Impressions 
Clasificación:
5.0

Very friendly, helpful staff! Highly recommend

Ronda B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

paul angelo s.  |  Overall Experience 
Clasificación:
5.0

The pick up starff in Webb City Mowere amazing and helpful! The drop off location on S Glenstone in Springfield MO was the most advanced as well as wonderfully clean and organized I've ever seen!! They have an amazing staff! The convenience of rolling carts and loading and unloading bays were awesome!! Never again will I use a different storage facility!

Geniva A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Regina E.  |  Online Move In 
Clasificación:
5.0

Thank you for the awesome deal when I got my storage,& I am happy that it is right around the corner from me.

Karen h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DONETTA B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHEY W.  |  Overall Experience 
Clasificación:
2.0

Always were always dirty and smelled like cat P. All of our items got moldy in that facility. We have to move our stuff got ruined. We were told it was climate controlled. After we noticed our stuff getting mall day we realized it wasn't. We were like Too

MICHAEL P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F.  |  Overall Experience 
Clasificación:
5.0

Top notch facility

Thomas G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mark m.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Tracy B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KRISTY H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

david r.  |  First Impressions 
Clasificación:
5.0

John and his team are friendly and amazing!

nick m.  |  First Impressions 
Clasificación:
5.0

I really love this location. The employee's are kind n professional. I wouldn't go anywhere else.

Tina F.  |  First Impressions 
Clasificación:
5.0

Great place to rent a truck, and a free month of storage too.! We use them often. So Thankful.

Martha R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine r.  |  Overall Experience 
Clasificación:
4.0

One time we ran into people that were sleeping in their storage. It made it a little uncomfortable to access our storage.

Jennifer W.  |  Overall Experience 
Clasificación:
1.0

Everything I owned was ruined and the staff was by far the worst people I've have ever dealt with in my life. I will be very outspoken about how choosing uhaul to move and to store my belongings was the worst decision I have made in decades!!

Jeanette H.  |  Overall Experience 
Clasificación:
4.0

My experience was fantastic I would have gave a 5 star if not for someone not doing their job when I called and had my storage unit canceled, instead I got a late notice and I had to call again! Only to wait on the phone for over an hour again! before resolving this issue to which I again had to wait for an employee to do their job properly at this site before it got resolved. However other than this issue all other things where great,

Brandon A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS L.  |  Overall Experience 
Clasificación:
5.0

This is the best place ever I would recommend it for everyone

Pamela S.  |  Overall Experience 
Clasificación:
3.0

Time consuming process. Firstbstoragevunit was full of trash.

Donald C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Melia T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

KEITH L.  |  First Impressions 
Clasificación:
5.0

When we got the storage unit, the young workers at the desk were more than helpful and friendly. Excellent customer service.

Scott P.  |  Overall Experience 
Clasificación:
5.0

The bathroom in the building where my storage unit was need some tending to. The toilet needed cleaning. There wasn't toilet paper ready on the dispenser. And, the roll of paper towels was on top of the dispenser, instead of being install in the device. Which means a person has to handle the whole thing, to get a piece of paper to dry hands. In this time of Covid-19, this public bathroom could have been a little cleaner and ready to go. It was just a matter of a little neglect. That is all. I really liked all the staff i interacted with. And the building and the unit I had was impeccable. The bathrooms just need looking after. Maybe hire a janitorial service to check on them daily?!?!

garrell h.  |  Overall Experience 
Clasificación:
3.0

Simply out, I am a truck driver, and I just needed a locker for a month while I was in the middle of switching to a new truck. I was not able to get to the office during normal business hours and replied to an email stating the locker was empty with the date to which it was empty. I now show a past due for a locker I am not using. This is the only and real problem I have. I did try to call on a couple of occasions with no answer. This is the only problem I had, but seems a serious enough one.

JAMES S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oney L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M.  |  Overall Experience 
Clasificación:
5.0

Staff is awesome.

Tameka A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie K.  |  Overall Experience 
Clasificación:
2.0

Once again, when I went into the office to cancel my storage, 2 employees did not have masks on. When they saw me , they put them on, but kept taking them on and off. It was better, but still unsafe. Once again, Samuel helped me and he had his mask on at all times and was great.

Marla D.  |  Overall Experience 
Clasificación:
4.0

The trash receptacles were in need of emptying as well as the parking lot required clean up.

HUGH J.  |  Overall Experience 
Clasificación:
2.0

Were r my.b Elongings

Jacquelyn L.  |  Overall Experience 
Clasificación:
2.0

I checked out online. 2 days later I waited 30 minutes on hold on the phone to verify that they received it and that someone would finish processing the check out. A week later and no one had finished it so I was racking up charges on my account. I finally had to drive over to get someone to check it out. That's ridiculous.

Emily C.  |  Overall Experience 
Clasificación:
4.0

I was very disappointed by the lack of posting specific to the requirement of masks within the business which includes public areas within storage. So, I organized myself for a move out and arranged at times early and late when others were not present.

HARRY B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca S.  |  First Impressions 
Clasificación:
1.0

I am appalled that you are not requiring your employees to wear a mask. I felt so unsafe during the reservation process. Most of the customers and 2 out of 4 employees were not masked. UHaul should step up and require masks for employees and customers. Very disappointed and if I was not desperate, I would not have used this facility. I will not recommend or use UHaul again.

Marla D.  |  First Impressions 
Clasificación:
5.0

Delivered everything promised from the start. Staff very friendly and knowledgeable.

HENRY M.  |  Overall Experience 
Clasificación:
5.0

Gracias

Elizabeth M.  |  First Impressions 
Clasificación:
5.0

I love this place. Very friendly staff. I was in a hurry to.

Kendra W.  |  First Impressions 
Clasificación:
1.0

I only stayed with Uhaul for two months due to the inefficiency of the facility and staff. I set up an automatic draw which never worked. I was locked out of the building and my unit at least three times. I was sent two late fees although I had already paid. The staff could not fix the problem although they did try. I gave up being able to use my storage unit so I transferred to another company.

JERRY S.  |  Overall Experience 
Clasificación:
4.0

There's no light in the unit or outside. So at night was very hard to see. Also there was no gate at all around the units. Was small and the cost was 109.00 a month for small place. It was vinbient at the time. But it wasn't economical. The guys that worked inside were friendly n very helpful when I left. The phone person and the one doing email kept sending me late fees n payment due at the time And I was already moved out

Theresa R.  |  Overall Experience 
Clasificación:
4.0

I wish I knew that the storage units were only accessible from 5am-10pm. I assumed it was 24 hour access as your given a pin code to enter. Worked all day have to be out of my place 11am so I packed up my suv to make two trips to the storage and have everything done the night before and arrived at 11pm to find out I can access it so had to drive home and wait. Outside of that great place

Kris H.  |  First Impressions 
Clasificación:
2.0

Had I known there was no elevator to access the second floor, I never would have used this facility. It is difficult to push items up and down very steep ramp.

Geoff P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dana C.  |  Overall Experience 
Clasificación:
3.0

I understand the need for so many phone numbers and addresses upon pick up but to have to go through the same process of 3 numbers and 2 addresses upon drop off is a little extreme. At least save the info from pick up. It is being dropped off; I shouldn't need to donate the blood of a virgin too.

Skylar H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD F.  |  Overall Experience 
Clasificación:
5.0

all on board were excellent help!

Scott P.  |  First Impressions 
Clasificación:
5.0

I appreciate the one month of free storage given to me by U-Haul. The whole experience went well. Gracias

Patrick M.  |  Overall Experience 
Clasificación:
5.0

We messed up at first. We reserved online...... then we got there and got to look at it in person.....and it was too small. The lady working was happy to help us find a bigger unit. The only thing I think could use a redo.....is the 1st part of your ramp.....it was like pushing humans up the big hill of a roller coaster. Some of the cars do not steer well enough to handle that. Otherwise we love it.

Kera G.  |  First Impressions 
Clasificación:
5.0

I had to have a craniotomy on Feb 6th, once surgeons got in, they found I had 3 brain tumors, not 1. I got behind and John helped me. I will never forget his generosity. Thank you so much!!

Norma L.  |  Overall Experience 
Clasificación:
5.0

Very good thanks

Charles J.  |  Overall Experience 
Clasificación:
5.0

No comments

Gerard S.  |  Overall Experience 
Clasificación:
3.0

Pickup was very long and tedious, as it was done with another party over the phone. Dropoff was very easy.

doug s.  |  First Impressions 
Clasificación:
5.0

Bueno

Donald G.  |  Overall Experience 
Clasificación:
5.0

My whole experience with uhaul was very good!

Priscilla G.  |  Overall Experience 
Clasificación:
5.0

I had a great experience with U-Haul we rented a 10-foot truck and an auto transport drove from California to Springfield and it was a really good trip no problems no issues truck was comfortable it w

Priscilla G.  |  First Impressions 
Clasificación:
5.0

I recommend this storage facility, It was well lit, clean, and climate controlled, and I felt my items were safe at all times.

david m.  |  Overall Experience 
Clasificación:
5.0

Always love using your service when I move..

Lena B.  |  First Impressions 
Clasificación:
5.0

Awesome crew

Donavan H.  |  First Impressions 
Clasificación:
1.0

The worst managment ever

MIKE A.  |  Overall Experience 
Clasificación:
5.0

John the GM was great! Everyone was helpful and knowledgeable. Made moving less stressful.

Lucas c.  |  First Impressions 
Clasificación:
5.0

First time ever using it and I will keep in mind about it if I need it again and I will tell others about it as well

Richard C.  |  Overall Experience 
Clasificación:
5.0

I occupied two storage units for over 4 years. Staff was helpful and friendly. Really clean, secure and safe environment. Uhaul made exceptional effort to ensure that vacating was quick and smooth.

Tina B.  |  Overall Experience 
Clasificación:
1.0

This place kept having flea problems repeatedly. Kept informing them of it and they said they took care of it. Also, employees would tell us one thing while another a different thing.

Megan M.  |  Overall Experience 
Clasificación:
5.0

I was very happy with all the services! Everyone I dealt with has been courteous and has exceeded my expectations. I would recommend UHaul in the future every time! Thank you for your professionalism

rhonda k.  |  First Impressions 
Clasificación:
5.0

I feel like our things are really safe. I appreciate the good music playing overhead. Kind of funny. Thanks a lot!

Andrew G.  |  First Impressions 
Clasificación:
5.0

Great service and professional support

robert d.  |  First Impressions 
Clasificación:
5.0

Awesome

Joyce W.  |  First Impressions 
Clasificación:
5.0

Great, friendly and educational. ❤️❤️

Kay S.  |  First Impressions 
Clasificación:
5.0

The young man that helped me get everything set up was great! Very sweet and knowledgeable. He is an asset to your company!

ALIEA M.  |  First Impressions 
Clasificación:
3.0

There was no light in my internal unit so it made it very difficult to maneuver

jennifer c.  |  Overall Experience 
Clasificación:
5.0

We love how easy the online service works, it makes getting in and out fast and convenient. Facility is very tidy and organized and customer Serbia top notch!!!

Tonya S.  |  First Impressions 
Clasificación:
5.0

Good service!

daniel s.  |  First Impressions 
Clasificación:
5.0

They were professional and friendly.

Kristy H.  |  First Impressions 
Clasificación:
5.0

Very pleasant experience, will be doing business with you all again in the future. Customer service was top notch and first priority.

Jeffery T.  |  First Impressions 
Clasificación:
5.0

U-Haul Moving & Storage en N Glenstone has Excellent Customer Service with secure entry and exit procedures in place, many cameras and a convenient location. Highly recommend this location. John

JOHN Z.  |  First Impressions 
Clasificación:
5.0

Wonderful service.

anna d.  |  First Impressions 
Clasificación:
5.0

Great help

MIKE A.  |  First Impressions 
Clasificación:
5.0

Very nice and helpful staff made everything a lot easier

brenda t.  |  First Impressions 
Clasificación:
5.0

John the manager and staff were always very nice and helpful. Never would have expected that kind of wonderful service despite how busy they seem to always be.

Sean M.  |  Overall Experience 
Clasificación:
5.0

Thank you for good service and keeping my belongings safe and secure.

lisa k.  |  Overall Experience 
Clasificación:
5.0

Everyone I've dealt with at this location has been courteous, helpful, friendly, and professional. The facility is clean and easy to use. I recommend this location!

Robin M.  |  First Impressions 
Clasificación:
1.0

N/a

John T.  |  Overall Experience 
Clasificación:
5.0

Professional, Skillful, Courteous and Very Friendly Staff, Exceptional Facilities and Vehicles, First Class Security. Will be a return customer for any and all vehicle and storage rental needs..

Stan m.  |  Overall Experience 
Clasificación:
5.0

John, Hilary, and Kenneth was outstanding. Words can't even say how appreciative I am for all their kindness and help. They really care about the customers. Thank you so much.

LANA C.  |  First Impressions 
Clasificación:
5.0

Excellent facility and staff.

paul s.  |  Overall Experience 
Clasificación:
3.0

The customer service is excellent but a climate controlled building shouldn't be colder than it is outside

Todd P.  |  First Impressions 
Clasificación:
4.0

Parking lot flood lights do not come on until 8:20pm so lot is dark for about 3 hrs every night. I did not feel safe accessing outside storage unit after office closed until lot lights came on.

alan wesley g.  |  Overall Experience 
Clasificación:
5.0

Gracias

chris w.  |  Overall Experience 
Clasificación:
5.0

Thank you for keeping my things clean and safe

Chester J.  |  Overall Experience 
Clasificación:
5.0

Everything there was excellent.

frank g.  |  Overall Experience 
Clasificación:
5.0

Clean well secured facility. Excellent customer service at this location.. I would rent from them again.

Ann V.  |  Overall Experience 
Clasificación:
5.0

Good service and people.

frank g. | Reservación
Clasificación:
5.0

Efficient, knowledgeable, exceptional service! ¡Gracias!

Jamie K. | Reservación
Clasificación:
5.0

So appreciate the service and help I received ... couldn't have done it without them!!!

diane r.  |  Overall Experience 
Clasificación:
5.0

Kenneth and Ryan as well as the rest of the staff were great to deal with. Knowledgeable and friendly. ¡Gracias!

kevin d.  |  Overall Experience 
Clasificación:
5.0

Very nice and convenient facility.

Eric S.  |  Overall Experience 
Clasificación:
5.0

Clean facilities, well maintained and secure. Friendly staff.

Jayna W.  |  Overall Experience 
Clasificación:
5.0

Great experience all the employees were very helpful and very friendly

Patricia H. | Reservación
Clasificación:
5.0

They were all very pleasant to work with and very accommodating.

Teresa C. | Reservación
Clasificación:
4.0

Staff was very knowlegable and helpful. Storage facility was clean and comfortable.

Brent S.  |  Overall Experience 
Clasificación:
5.0

They got us right in due to our circumstance. They even got us 2 units down stairs which helped alot since myself and my husband had to unload a whole house alone. The carts helped alot.

Gary M.  |  Overall Experience 
Clasificación:
5.0

Great staff, very helpful

albert h.  |  Overall Experience 
Clasificación:
5.0

I think more staff might be needed on Saturdays. The staff seemed to be overwhelmed BUT they were all hustling and very friendly.

David N.  |  Overall Experience 
Clasificación:
5.0

Got us fixed up with 2 storages so we could unload our stuff due to our house not being ready. And we didnt have to go up stairs which was great since it was just my husband and I unloading

Gary M. | Reservación
Clasificación:
5.0

Very pleased. Excellent experience!

Marlin K.  |  Overall Experience 
Clasificación:
1.0

There was confusion about my rental agreement and the Lady who helped me was very rude and did not want to help.

Dennis L.  |  Overall Experience 
Clasificación:
4.0

Had to wait in line for long time

Regena H.  |  Overall Experience 
Clasificación:
5.0

Thank you for all your help in getting us enough units for our stuff. Very helpful!

Janet M. | Reservación
Clasificación:
3.0

The fellow who helped me was outstanding. However, they were real busy and did not have enough help. Several people were waiting too long for service. Checking in trucks was taking way too long.

cayree r. | Reservación
Clasificación:
3.0

We got charged a $30 late fee, even though we were told that the fee was going to be taken off our bill, it never did. When asked if the $30 can be credited to our card on file the manager told us no.

Sheila O.  |  Overall Experience 
Clasificación:
5.0

Tyler was the UHaul representative we dealt with at this location and he was wonderful to deal with.

Darrin B.  |  Overall Experience 
Clasificación:
5.0

Kenneth Taylor and Deanna were always very helpful. I appreciate all they did.

ac t.  |  Overall Experience 
Clasificación:
4.0

User friendly staff. Ryan went out of the way to help. Gracias

viswanathan s.  |  Overall Experience 
Clasificación:
5.0

The storage at U-haul is great the climate control is wonderful cause it was a hot day when we moved in. Plus they provided charts to help bring things in which was absolutely helpful.

Rajena w.  |  Overall Experience 
Clasificación:
1.0

Entire process was nightmare. Starting from 1 hr wait to get unit to staff member who said he couldn't answer questions bc he's new & GM wasn't available.. then Unit wasn't truck accessible-cancel!

Melissa P.  |  Overall Experience 
Clasificación:
4.0

Construction made it a little difficult to park near the temporary office and wait times were a little long due to only 2 computers available.

ROBERT C.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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