Comentarios de los clientes para U-Haul Moving & Storage at N Glenstone

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at N Glenstone

Clasificación general:

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Tracy B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kassen C.
Clasificación:

El cliente no dejó un comentario.

RHONDA L.
Clasificación:

Sorry my last message I accidentally sent without finishing just how helpful and pleasant this staff has been. I appreciate them. All . They've all been very patient and helpful with me. I will continue using this particular store as much as possible. Thank you

KRISTY H. | First Impressions |
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El cliente no dejó un comentario.

David R.
Clasificación:

I had problems with the online drop-off process; may need to be corrected for easier use.

Hershel D.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

KENNETH R.
Clasificación:

El cliente no dejó un comentario.

Ashley N.
Clasificación:

Focus on the customer and not what benefits you

DANA M.
Clasificación:

My only concern is that when I originally made a reservation online it indicated a price of .59/mile charge but I was instead charged $1.19/mile. I don't understand the change. I only rented the 10 ft truck which online was supposed to be .59/ mile; the 15 ft truck was quoted at .79/ mile and the 20 ft truck was quoted at $1.19/mile. I would like to see you honor your quotes. And I would like to be refunded the extra .60 X 30 miles= $18. Thank you for your attention.

david r. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

nick m. | First Impressions |
Clasificación:

John and his team are friendly and amazing!

STEVEN W.
Clasificación:

I have rented from this location a number of times in the last 6 months. Very easy. Very good service. Good vehicles. Even easier when I started reserving trucks online using my phone.

Tina F. | First Impressions |
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I really love this location. The employee's are kind n professional. I wouldn't go anywhere else.

ANGEL L.
Clasificación:

The service here is very good. I wouldn't go anywhere else. Keep smiling n doing all your already doing.

ANDREA D.
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El cliente no dejó un comentario.

MARSHAL D.
Clasificación:

Customer service was very helpful and accommodating for helping me prepare for my move.

james J.
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El cliente no dejó un comentario.

Barbara K.
Clasificación:

They are very friendly and very helpful. They are fast at making sure you get what you need when you have to move or need a place to store what you need to. I would recommend them to anyone.

Jay W.
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El cliente no dejó un comentario.

donna B.
Clasificación:

I was treated with courtesy and was well informed. The agent, whose name I dont remember, also was friendly and had a sense of humor.

VICKIE H.
Clasificación:

El cliente no dejó un comentario.

JOHN W.
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El cliente no dejó un comentario.

Rhonda L.
Clasificación:

It has been very pleasant lately, the service I've received. There's new staff , who are efficient, friendly, helpful.

Kenneth C.
Clasificación:

El cliente no dejó un comentario.

Gregory K.
Clasificación:

El cliente no dejó un comentario.

Martha R. | Overall Experience |
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Great place to rent a truck, and a free month of storage too.! We use them often. So Thankful.

Hershel D.
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El cliente no dejó un comentario.

EMILY I.
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El cliente no dejó un comentario.

Nigel H.
Clasificación:

El cliente no dejó un comentario.

Sonja M.
Clasificación:

Not a thing - great service! Very fast and efficient!

Steve K.
Clasificación:

Pulled in. They checked us in and unhooked the trailer and thanked us. All done in less than five minutes

ERIK K.
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El cliente no dejó un comentario.

David R.
Clasificación:

Can't think of any ways to improve the service.

Christine r. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jennifer W. | Overall Experience |
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One time we ran into people that were sleeping in their storage. It made it a little uncomfortable to access our storage.

Matthew W.
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El cliente no dejó un comentario.

Stephany S.
Clasificación:

Every thing was perfect I booked a truck online when I went to pick it up the staff was very friendly and efficient .i got in the truck and was on the road in a matter of minutes. Returned the truck early and put more gas in the tank then was expected and got a $14 discount. Excellent experience I would recommend to anyone and I will be using u haul again in the near future. Thanks so much all the staff at u haul on commercial and glenstone in Springfield Missouri. Have a very blessed day !

Ron F.
Clasificación:

nothing AA++

Susan M.
Clasificación:

Great experience. Great customer service.

Jeanette H. | Overall Experience |
Clasificación:

Everything I owned was ruined and the staff was by far the worst people I've have ever dealt with in my life. I will be very outspoken about how choosing uhaul to move and to store my belongings was the worst decision I have made in decades!!

MEGAN Y.
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El cliente no dejó un comentario.

walter D.
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El cliente no dejó un comentario.

STEPHEN H.
Clasificación:

Truck was clean and reliable. The car hauler had one tire with no tread left. Thankfully, it lasted until we arrived to our destination. It could had been a disaster. Glad the employee in Wickenburg caught it.

Jeanette H.
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El cliente no dejó un comentario.

KODY G.
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Van was not ready for pickup at scheduled time. Vehicle was returned in under an hour and charged overage for the 30 minutes it took to check in

MARK W.
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Great fast service.

Johnnie B.
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El cliente no dejó un comentario.

Hershel D.
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El cliente no dejó un comentario.

Brandon A. | Overall Experience |
Clasificación:

My experience was fantastic I would have gave a 5 star if not for someone not doing their job when I called and had my storage unit canceled, instead I got a late notice and I had to call again! Only to wait on the phone for over an hour again! before resolving this issue to which I again had to wait for an employee to do their job properly at this site before it got resolved. However other than this issue all other things where great,

John C.
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El cliente no dejó un comentario.

REX K.
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My service associates were very friendly and made the rental experience excellent!

MATTHEW A.
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El cliente no dejó un comentario.

LOUIS L. | Overall Experience |
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El cliente no dejó un comentario.

Marie M.
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El cliente no dejó un comentario.

ELIZABETH K.
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El cliente no dejó un comentario.

GERALD D.
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El cliente no dejó un comentario.

Cheryl M.
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El cliente no dejó un comentario.

Pamela S. | Overall Experience |
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This is the best place ever I would recommend it for everyone

Donald C. | Overall Experience |
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Time consuming process. Firstbstoragevunit was full of trash.

steven T.
Clasificación:

Fast and easy process. Pulling in and out are very easy with allot of room and directions . Best U haul I have used in Mo.

VANESSA S.
Clasificación:

El cliente no dejó un comentario.

Melia T. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

KEITH L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

SETH W.
Clasificación:

El cliente no dejó un comentario.

glenna W.
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El cliente no dejó un comentario.

John B.
Clasificación:

Did not have what I reserved. Was not the location I originally requested

Edward L.
Clasificación:

I rented a 6×12 trailer along with a 26 ft truck. The trailer was below Uhaul standards. There was dirt/sand in the floor as it had not been swept. The paint and signage on trailer was faded. The door was hard to work and failed to open second night of travel from Missouri to Virginia. Door did open about 18 inches and was able to get bags out. On arrival in Virginia was able to unload small items out the 18 inches the door would open. Could not unload 4 large items. Contacted Uhaul and I took trailer to a service place and they identified the problem and I was able to get the door open to remove the large items. I believe Uhaul should compensate me for the time it took me to go get the door open. I spent 1 hour to get door open, while doing this I was not available to assist my helpers in unloading the truck. The truck was great, no issues with the truck. Uhaul missed it when they let this trailer off the lot.

KENNITH P.
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El cliente no dejó un comentario.

DALTON W.
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El cliente no dejó un comentario.

Michael W.
Clasificación:

El cliente no dejó un comentario.

Scott P. | Overall Experience |
Clasificación:

When we got the storage unit, the young workers at the desk were more than helpful and friendly. Excellent customer service.

garrell h. | Overall Experience |
Clasificación:

The bathroom in the building where my storage unit was need some tending to. The toilet needed cleaning. There wasn't toilet paper ready on the dispenser. And, the roll of paper towels was on top of the dispenser, instead of being install in the device. Which means a person has to handle the whole thing, to get a piece of paper to dry hands. In this time of Covid-19, this public bathroom could have been a little cleaner and ready to go. It was just a matter of a little neglect. That is all. I really liked all the staff i interacted with. And the building and the unit I had was impeccable. The bathrooms just need looking after. Maybe hire a janitorial service to check on them daily?!?!

SCOTT DARWIN L.
Clasificación:

I have rented from this location twice and the team working here are super chill and helpful. Moving is stressful and the Glenstone location in Springfield Missouri really help reduce the stress. 5 out of 5 stars in my book!

Janice G.
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El cliente no dejó un comentario.

John B.
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El cliente no dejó un comentario.

Terry L.
Clasificación:

Uhaul is the best..procedures are spot on..easy in..easy out...way to go

Tobi H.
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El cliente no dejó un comentario.

Gregory R.
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El cliente no dejó un comentario.

Clint M.
Clasificación:

I am disappointed and have lost my trust in Uhual at this location. The associate did not do a walk-through or confirm any contents in the cargo area of the truck upon pickup. I was charged a $10.00 Utility Dolly fee when no dolly was requested. There was no dolly in the truck when I opened the roll up door upon site destination. I have my own dolly and did not need one as indicated in the online reservation and upon counter pickup. I was charged $10.00 for moving pads. The seals were not broken when I returned the truck. I had no use for the moving pads. I was charged an additional $14.00 for SafeMove upon rental extension, but the associate on 9/4/2020 stated only $29.95 for an additional 24 hours.

Belinda H.
Clasificación:

Tripped over ramp cord several times. Back door latch wouldn't come down easily. Brakes was bad. Steering was bad. Wasn't maintained well. Ran and drove bad. And we extended a day on phone and got confirmation, but I got a hateful phone call threatening me to Parthenon not when we returned truck. When we returned it we were told since we were $24 over $100 deposit they took it all plus I had to pay for the extra day!!!

Abid A.
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El cliente no dejó un comentario.

Beth T.
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El cliente no dejó un comentario.

Jay P.
Clasificación:

The AC was great in this truck

ROCKY L.
Clasificación:

quick friendly service

JAMES S. | Overall Experience |
Clasificación:

Simply out, I am a truck driver, and I just needed a locker for a month while I was in the middle of switching to a new truck. I was not able to get to the office during normal business hours and replied to an email stating the locker was empty with the date to which it was empty. I now show a past due for a locker I am not using. This is the only and real problem I have. I did try to call on a couple of occasions with no answer. This is the only problem I had, but seems a serious enough one.

KRISTY H.
Clasificación:

El cliente no dejó un comentario.

KRISTY H.
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El cliente no dejó un comentario.

Kristy H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Seong-Wook S.
Clasificación:

El cliente no dejó un comentario.

Dalton S.
Clasificación:

El cliente no dejó un comentario.

MELANIE D.
Clasificación:

They were rude not helpful and they messed up my daughters car. Where do I send the pictures to?

James V.
Clasificación:

nothing , registered online and pick up was a simple process, no issues

BARBARA K.
Clasificación:

They made it easy and they also explained things to where I could understand.

MICHAEL V.
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I have used this location twice. Both times it was quick and simple.

ROBERT K.
Clasificación:

I still have not received my final cost to rent this truck. The prior week I rented one and got the cost when I dropped it off the same day

Mellisa B.
Clasificación:

El cliente no dejó un comentario.

Edward H.
Clasificación:

I also hired moving help to load the trailer. There was no way to leave a review for Moving help, which was exceptional. The review should have appeared when I gave the movers their payment code.

Bonita D.
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El cliente no dejó un comentario.

R W.
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El cliente no dejó un comentario.

David D.
Clasificación:

El cliente no dejó un comentario.

FREDRICK D.
Clasificación:

El cliente no dejó un comentario.

Randall T.
Clasificación:

Contrary to the pickup location the drop off was very easy. Pull up and the workers were very helpful. Pulled up my contract by the trailer number and checked me out with their phone app within 1 minute. It was an easy process. Maybe the checkout process could be made to work like this

Oney L. | Overall Experience |
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El cliente no dejó un comentario.

Patrick M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ed K.
Clasificación:

Truck was pretty rough, passenger side turn signal on front of truck torn off, sagging rear bumper. Fuel on empty. Having said that, store personal were awesome that is the only reason why I would say this location is above average.

JEFFREY T.
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El cliente no dejó un comentario.

MICHAEL P.
Clasificación:

El cliente no dejó un comentario.

Tameka A. | Overall Experience |
Clasificación:

Staff is awesome.

Richard L.
Clasificación:

El cliente no dejó un comentario.

FRANK B.
Clasificación:

Told me I can drop it off anywhere in st Louis then they charge me $180 for "wrong destination charge". Scam cocksucking motherfuckers.

Marie K. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Marla D. | Overall Experience |
Clasificación:

Once again, when I went into the office to cancel my storage, 2 employees did not have masks on. When they saw me , they put them on, but kept taking them on and off. It was better, but still unsafe. Once again, Samuel helped me and he had his mask on at all times and was great.

HUGH J. | Overall Experience |
Clasificación:

The trash receptacles were in need of emptying as well as the parking lot required clean up.

Patrick S.
Clasificación:

El cliente no dejó un comentario.

JOHN H.
Clasificación:

Very satisfied!

SHARON L.
Clasificación:

Nothing

Kaila Y.
Clasificación:

El cliente no dejó un comentario.

michelle A.
Clasificación:

El cliente no dejó un comentario.

Jacquelyn L. | Overall Experience |
Clasificación:

Were r my.b Elongings

Emily C. | Overall Experience |
Clasificación:

I checked out online. 2 days later I waited 30 minutes on hold on the phone to verify that they received it and that someone would finish processing the check out. A week later and no one had finished it so I was racking up charges on my account. I finally had to drive over to get someone to check it out. That’s ridiculous.

Emily C.
Clasificación:

Your website won't let me review my experience with my storage unit, so I'm doing it here because it was at N. Glenstone ave. What is the point of an online check out for a storage unit if your employees are never going to walk over and complete the check out. I had to drive over and get them to finish it because after waiting 30 minutes on hold to confirm the move out was going to be processed and a week of waiting, no one had done it yet and the late fees were adding up.

Sarah F.
Clasificación:

El cliente no dejó un comentario.

Max R.
Clasificación:

The traffic flow is backwards. To exit the location you must cross traffic or attempt to pull into fast moving traffic.

MARK E.
Clasificación:

Appeared to be short of help, in the early morning period. Employees were friendly and competent. Thank you!

ANGEL L.
Clasificación:

I love using uhaul- we use them for every move. However this experience is one of the crappiest I have ever gotten. The man working was rude and dismissive on any questions we had because it was ending shift time. Then upon return of the truck the employee was very unprofessional and had me believing i owed another $120 in fees after paying $60 already when in reality that was my total bill. Could improve on customer relations and how to talk to customers in general. The young woman working was very kind and answered every question we had regarding a storage unit but when it came U-Haul time the men didn't pass the vibe check.

Jennifer S.
Clasificación:

Dont say online I have one truck and then I get a call I have to take a bigger one and I couldnt do the move i needed because of not being to access getting truck where i needed

HARRY B. | Overall Experience |
Clasificación:

I was very disappointed by the lack of posting specific to the requirement of masks within the business which includes public areas within storage. So, I organized myself for a move out and arranged at times early and late when others were not present.

Rebecca S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Marla D. | First Impressions |
Clasificación:

I am appalled that you are not requiring your employees to wear a mask. I felt so unsafe during the reservation process. Most of the customers and 2 out of 4 employees were not masked. UHaul should step up and require masks for employees and customers. Very disappointed and if I was not desperate, I would not have used this facility. I will not recommend or use UHaul again.

HENRY M. | Overall Experience |
Clasificación:

Delivered everything promised from the start. Staff very friendly and knowledgeable.

Elizabeth M. | First Impressions |
Clasificación:

Thank you

Kendra W. | First Impressions |
Clasificación:

I love this place. Very friendly staff. I was in a hurry to.

JERRY S. | Overall Experience |
Clasificación:

I only stayed with Uhaul for two months due to the inefficiency of the facility and staff. I set up an automatic draw which never worked. I was locked out of the building and my unit at least three times. I was sent two late fees although I had already paid. The staff could not fix the problem although they did try. I gave up being able to use my storage unit so I transferred to another company.

Theresa R. | Overall Experience |
Clasificación:

There’s no light in the unit or outside. So at night was very hard to see. Also there was no gate at all around the units. Was small and the cost was 109.00 a month for small place. It was vinbient at the time. But it wasn’t economical. The guys that worked inside were friendly n very helpful when I left. The phone person and the one doing email kept sending me late fees n payment due at the time And I was already moved out

Kris H. | First Impressions |
Clasificación:

I wish I knew that the storage units were only accessible from 5am-10pm. I assumed it was 24 hour access as your given a pin code to enter. Worked all day have to be out of my place 11am so I packed up my suv to make two trips to the storage and have everything done the night before and arrived at 11pm to find out I can access it so had to drive home and wait. Outside of that great place

Geoff P. | First Impressions |
Clasificación:

Had I known there was no elevator to access the second floor, I never would have used this facility. It is difficult to push items up and down very steep ramp.

Dana C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Skylar H. | First Impressions |
Clasificación:

I understand the need for so many phone numbers and addresses upon pick up but to have to go through the same process of 3 numbers and 2 addresses upon drop off is a little extreme. At least save the info from pick up. It is being dropped off; I shouldn't need to donate the blood of a virgin too.

EDWARD F. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Scott P. | First Impressions |
Clasificación:

all on board were excellent help!

Patrick M. | Overall Experience |
Clasificación:

I appreciate the one month of free storage given to me by U-Haul. The whole experience went well. Thank you

Kera G. | First Impressions |
Clasificación:

We messed up at first. We reserved online...... then we got there and got to look at it in person.....and it was too small. The lady working was happy to help us find a bigger unit. The only thing I think could use a redo.....is the 1st part of your ramp.....it was like pushing humans up the big hill of a roller coaster. Some of the cars do not steer well enough to handle that. Otherwise we love it.

Norma L. | Overall Experience |
Clasificación:

I had to have a craniotomy on Feb 6th, once surgeons got in, they found I had 3 brain tumors, not 1. I got behind and John helped me. I will never forget his generosity. Thank you so much!!

Charles J. | Overall Experience |
Clasificación:

Very good thanks

Gerard S. | Overall Experience |
Clasificación:

No comments

doug s. | First Impressions |
Clasificación:

Pickup was very long and tedious, as it was done with another party over the phone. Dropoff was very easy.

Donald G. | Overall Experience |
Clasificación:

Good

Priscilla G. | Overall Experience |
Clasificación:

My whole experience with uhaul was very good!

Priscilla G. | First Impressions |
Clasificación:

I had a great experience with U-Haul we rented a 10-foot truck and an auto transport drove from California to Springfield and it was a really good trip no problems no issues truck was comfortable it w

david m. | Overall Experience |
Clasificación:

I recommend this storage facility, It was well lit, clean, and climate controlled, and I felt my items were safe at all times.

Lena B. | First Impressions |
Clasificación:

Always love using your service when I move..

Donavan H. | First Impressions |
Clasificación:

Awesome crew

MIKE A. | Overall Experience |
Clasificación:

The worst managment ever

Lucas c. | First Impressions |
Clasificación:

John the GM was great! Everyone was helpful and knowledgeable. Made moving less stressful.

Richard C. | Overall Experience |
Clasificación:

First time ever using it and I will keep in mind about it if I need it again and I will tell others about it as well

Tina B. | Overall Experience |
Clasificación:

I occupied two storage units for over 4 years. Staff was helpful and friendly. Really clean, secure and safe environment. Uhaul made exceptional effort to ensure that vacating was quick and smooth.

Megan M. | Overall Experience |
Clasificación:

This place kept having flea problems repeatedly. Kept informing them of it and they said they took care of it. Also, employees would tell us one thing while another a different thing.

rhonda k. | First Impressions |
Clasificación:

I was very happy with all the services! Everyone I dealt with has been courteous and has exceeded my expectations. I would recommend UHaul in the future every time! Thank you for your professionalism

Andrew G. | First Impressions |
Clasificación:

I feel like our things are really safe. I appreciate the good music playing overhead. Kind of funny. Thanks a lot!

robert d. | First Impressions |
Clasificación:

Great service and professional support

Joyce W. | First Impressions |
Clasificación:

Awesome

Kay S. | First Impressions |
Clasificación:

Great, friendly and educational. ❤️❤️

ALIEA M. | First Impressions |
Clasificación:

The young man that helped me get everything set up was great! Very sweet and knowledgeable. He is an asset to your company!

jennifer c. | Overall Experience |
Clasificación:

There was no light in my internal unit so it made it very difficult to maneuver

Tonya S. | First Impressions |
Clasificación:

We love how easy the online service works, it makes getting in and out fast and convenient. Facility is very tidy and organized and customer Serbia top notch!!!

daniel s. | First Impressions |
Clasificación:

Good service!

Kristy H. | First Impressions |
Clasificación:

They were professional and friendly.

Jeffery T. | First Impressions |
Clasificación:

Very pleasant experience, will be doing business with you all again in the future. Customer service was top notch and first priority.

JOHN Z. | First Impressions |
Clasificación:

U-Haul Moving & Storage at N Glenstone has Excellent Customer Service with secure entry and exit procedures in place, many cameras and a convenient location. Highly recommend this location. John

anna d. | First Impressions |
Clasificación:

Wonderful service.

MIKE A. | First Impressions |
Clasificación:

Great help

brenda t. | First Impressions |
Clasificación:

Very nice and helpful staff made everything a lot easier

Sean M. | Overall Experience |
Clasificación:

John the manager and staff were always very nice and helpful. Never would have expected that kind of wonderful service despite how busy they seem to always be.

lisa k. | Overall Experience |
Clasificación:

Thank you for good service and keeping my belongings safe and secure.

Robin M. | First Impressions |
Clasificación:

Everyone I've dealt with at this location has been courteous, helpful, friendly, and professional. The facility is clean and easy to use. I recommend this location!

John T. | Overall Experience |
Clasificación:

N/a

Stan m. | Overall Experience |
Clasificación:

Professional, Skillful, Courteous and Very Friendly Staff, Exceptional Facilities and Vehicles, First Class Security. Will be a return customer for any and all vehicle and storage rental needs..

LANA C. | First Impressions |
Clasificación:

John, Hilary, and Kenneth was outstanding. Words can't even say how appreciative I am for all their kindness and help. They really care about the customers. Thank you so much.

paul s. | Overall Experience |
Clasificación:

Excellent facility and staff.

Todd P. | First Impressions |
Clasificación:

The customer service is excellent but a climate controlled building shouldn't be colder than it is outside

alan wesley g. | Overall Experience |
Clasificación:

Parking lot flood lights do not come on until 8:20pm so lot is dark for about 3 hrs every night. I did not feel safe accessing outside storage unit after office closed until lot lights came on.

chris w. | Overall Experience |
Clasificación:

Thank you

Chester J. | Overall Experience |
Clasificación:

Thank you for keeping my things clean and safe

frank g. | Overall Experience |
Clasificación:

Everything there was excellent.

Ann V. | Overall Experience |
Clasificación:

Clean well secured facility. Excellent customer service at this location.. I would rent from them again.

frank g. | Reservation |
Clasificación:

Good service and people.

Jamie K. | Reservation |
Clasificación:

Efficient, knowledgeable, exceptional service! Thank you!

diane r. | Overall Experience |
Clasificación:

So appreciate the service and help I received ... couldn't have done it without them!!!

kevin d. | Overall Experience |
Clasificación:

Kenneth and Ryan as well as the rest of the staff were great to deal with. Knowledgeable and friendly. Thanks!

Eric S. | Overall Experience |
Clasificación:

Very nice and convenient facility.

Jayna W. | Overall Experience |
Clasificación:

Clean facilities, well maintained and secure. Friendly staff.

Patricia H. | Reservation |
Clasificación:

Great experience all the employees were very helpful and very friendly

Teresa C. | Reservation |
Clasificación:

They were all very pleasant to work with and very accommodating.

Brent S. | Overall Experience |
Clasificación:

Staff was very knowlegable and helpful. Storage facility was clean and comfortable.

Gary M. | Overall Experience |
Clasificación:

They got us right in due to our circumstance. They even got us 2 units down stairs which helped alot since myself and my husband had to unload a whole house alone. The carts helped alot.

albert h. | Overall Experience |
Clasificación:

Great staff, very helpful

David N. | Overall Experience |
Clasificación:

I think more staff might be needed on Saturdays. The staff seemed to be overwhelmed BUT they were all hustling and very friendly.

Gary M. | Reservation |
Clasificación:

Got us fixed up with 2 storages so we could unload our stuff due to our house not being ready. And we didnt have to go up stairs which was great since it was just my husband and I unloading

Marlin K. | Overall Experience |
Clasificación:

Very pleased. Excellent experience!

Dennis L. | Overall Experience |
Clasificación:

There was confusion about my rental agreement and the Lady who helped me was very rude and did not want to help.

Regena H. | Overall Experience |
Clasificación:

Had to wait in line for long time

Janet M. | Reservation |
Clasificación:

Thank you for all your help in getting us enough units for our stuff. Very helpful!

cayree r. | Reservation |
Clasificación:

The fellow who helped me was outstanding. However, they were real busy and did not have enough help. Several people were waiting too long for service. Checking in trucks was taking way too long.

Sheila O. | Overall Experience |
Clasificación:

We got charged a $30 late fee, even though we were told that the fee was going to be taken off our bill, it never did. When asked if the $30 can be credited to our card on file the manager told us no.

Darrin B. | Overall Experience |
Clasificación:

Tyler was the UHaul representative we dealt with at this location and he was wonderful to deal with.

ac t. | Overall Experience |
Clasificación:

Kenneth Taylor and Deanna were always very helpful. I appreciate all they did.

viswanathan s. | Overall Experience |
Clasificación:

User friendly staff. Ryan went out of the way to help. Thank you

Rajena w. | Overall Experience |
Clasificación:

The storage at U-haul is great the climate control is wonderful cause it was a hot day when we moved in. Plus they provided charts to help bring things in which was absolutely helpful.

Melissa P. | Overall Experience |
Clasificación:

Entire process was nightmare. Starting from 1 hr wait to get unit to staff member who said he couldn’t answer questions bc he’s new & GM wasn’t available.. then Unit wasn’t truck accessible-cancel!

ROBERT C. | Overall Experience |
Clasificación:

Construction made it a little difficult to park near the temporary office and wait times were a little long due to only 2 computers available.

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