Customer Reviews for U-Haul Moving & Storage at N Chaparral

1570 comentarios

1201 N Chaparral   Corpus Christi, TX 78401
(@ End Of I-37)

(361) 884-8248

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(361) 884-8248

1201 N Chaparral
Corpus Christi, TX 78401
(@ End Of I-37)

Services at this Location:

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

ALFONSO L. 
Clasificación:
5.0

Nothing. This is the only U-Haul loca

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRON A. 
Clasificación:
1.0

Called in a reservation for an appliance dolly, it took the clerk half an hour to figure it was an appliance dolly not a towing dolly. Then, when I tried to pay their card reader wasn't working but the clerk managed to charge me, 1 hr later finally I was heading out. Came back next day to return it and the clerk took her time to finally take care of my return went through it and she said it was returned. Then on Tuesday some called me asking for me to return it! Explained to the caller I have returned it the next day on Sunday before noon. She was shocked with my answer and almost wanted for me to swear by God I did. As a cherry on top today, I get an email from uhaul collections because they said I didn't pay! Seriously? I'm a doctor, I'm not going to runaway for less than 11 dollars! Worst experience ever by far!

FELIPE C. 
Clasificación:
3.0

The trailer I needed was not available even though the website said it was, it was no big deal though because the person who helped me got a different style trailer that worked just fine for us.

ROBERT K. 
Clasificación:
5.0

The only thing I didn't like was that I was able to order a truck from a close location to were I was moving but had to go to the other side of town to pick up the truck. The web om the drop down even when it was not at that location.

LAWRENCE W. 
Clasificación:
3.0

The location was fine but the vehicle was not cleaned and or DISINFECTED ESPECIALLY DUE TO COVID PRECAUTIONS; we were made to wear a mask inside the building but the vehicle was not cleaned or maintained? Makes no sense. There was a dingy smell and white substance in the vents and on the electric window buttons, the tire pressure light was on and it also was in need of an oil change , when we picked it up.

Sylvester T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio L. 
Clasificación:
5.0

Great assistance provided at pickup and drop off

STANLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM STEWART N. 
Clasificación:
5.0

Awesome staff.

STEPHANIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul T. 
Clasificación:
2.0

Customer service rep was playing loud explicit music. Environment or service rep was not welcoming at all. Process was completely rushed.

JAMES L. 
Clasificación:
5.0

Excellent customer service

DERK S. 
Clasificación:
5.0

Employees did an excellent job from beginning to end! I'll definitely be back again!

JIMMY G. 
Clasificación:
5.0

The guy that help was great !! Would recommend this location to all my family and friends 👍

BEATRICE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MURPHY III C. 
Clasificación:
3.0

Needing our deposit back.

Leslie B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marlin T. 
Clasificación:
2.0

I ordered a dolly with this pick up.. but they forgot to give it to me. Didnt realized until I had driven away and stopped at my location for loading

Eseil H. 
Clasificación:
2.0

Don't leave store keys in the rental vehicle

MARCUS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA M. 
Clasificación:
5.0

Excellent customer service!

DERK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tammy H. 
Clasificación:
4.0

The truck air conditioning went out and I drove for 6 hours without cold air. I called uhaul early in the drive and was told it would be “multiple hours” so I kept going. An hour before I was going to stop I called the uhaul roadside assistance and it still took 6 hours until it was repaired. I had to stay awake late (11 pm) in order to wait for the repairman to finish before getting up early the next day and driving another 12 hours.

Brian D. 
Clasificación:
4.0

El cliente no dejó un comentario.

jerry D. 
Clasificación:
1.0

I rented this 6Ã-12 trailer to transport a small Bobcat loader. Unfortunately the trailer opening did NOT accommodate my 5.5 ft wide needs. I was also required to purchase an adapter for the trailer lights. But once I realized your trailer wouldn't work for me, I had to rent a different trailer for twice the price. But hallelujah, it didn't need an adapter. The money I spent at Uhaul was a 100% waste because you advertised a 6Ã-12 trailer with ramp. And your owner/agent could not have cared less. Way to go Samantha! You just got another F in customer service.

MATTHEW H. 
Clasificación:
5.0

The staff was very friendly and helpful. Because of their help I was able to rapidly complete my assignment. Gracias

JAMES Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

ZASHKA S. 
Clasificación:
5.0

I've used Uhaul numerous times so this experience wasn't new to me. The location works well for me and they have anything I would ever need to move my things.

Jason R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PERA M. 
Clasificación:
5.0

Continue the excellent service.

Juan T. 
Clasificación:
5.0

Make sure the trailer hitch is tightly attached to the ball.

DENNIS C. 
Clasificación:
5.0

Like the pickup location, have more than one attendant on weekends.

octavio F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY Z. 
Clasificación:
5.0

Have 2 workers

Richard R. 
Clasificación:
5.0

I returned in La Vernia Tx before the time it was due but waited for agent to verify and make call. By that time after all the waiting I was charged an extra day which I should not have been charged. Please assist with this matter. Gracias

CLARA G. 
Clasificación:
5.0

The staff at this location is always very friendly and I will continue to rent trailers from y'all in the future. Amazing service and clean equipment.

MELISSA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CLINTON S. 
Clasificación:
4.0

Make it easier to hook up a trailer by having them positioned and ready to go.

Cesar B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cesar B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lorraine M. 
Clasificación:
5.0

Person that help me was very professional and helpful.

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA T. 
Clasificación:
4.0

Just have some working during the Holidays, pay them Holiday Pay or Overtime. Because returning a truck at night there is very dangerous and difficult when noboby is working. Thanks.

IGNACIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANDRIDGE B. 
Clasificación:
5.0

Young man came out to welcome me, he wore a mask and also walked the equips. with me to insure no damage as well as looked at odometer and fuel. He was in uniform and top notch! He showed he cared and was very professional. You need more like him

DINO C. 
Clasificación:
5.0

The windows and mirrors could have used a cleaning but other than that an excellent rental experience.

MANFRED R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

john P. 
Clasificación:
5.0

Custom service was wonderful.

JORGE F. 
Clasificación:
2.0

Don't change the entire reservation! Don't lie to your customers! Don't cheat your customers! Don't say you gave documents you did not! Don't steal the customers money!!!

WENNDI M. 
Clasificación:
5.0

I have always used U haul services and will continue to do so. Thank You Kevin Robbins19433@gmail.com

kevin r.  |  First Impressions 
Clasificación:
3.0

My things got wet . Mattress and lots of boxes and items were damaged .. irreplaceable items..

Joann A.  |  Overall Experience 
Clasificación:
3.0

Rented a tow dolly for my Sons Jeep. The front tires did not fit within the wells. I was offered two options. Go with it or upgrade to a car hauler. I was ready for the upgrade but there was no one to help us load the Jeep. I was stuck with a front tire half in the well and half on the fender from Corpus to Galveston.

Allan B. 
Clasificación:
1.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

Great service and staff was very professional

GUY N. 
Clasificación:
1.0

I was charged for something that was not my fault..! Uhaul representatives made errors on my reservation. Other representatives tried to correct the errors with equipment I could not use, and did not reserve. I am an individual being penalized by a multi billion dollar corporation, and that is a poor resolution..

TERRANCE J. 
Clasificación:
2.0

The associates were very nice and checked my equipment in quickly. However the organization of the lot was horrible. There wasn't a space to pull in and unhook the trailer we rented and they had to move two vehicles so we had a space to leave the lot. We were the only ones there on a Sunday and there could have been plenty of space for customers if the lot was organized better.

Whitney E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob H. 
Clasificación:
4.0

Na

GIAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
1.0

I would not recommend U-Haul to anyone. My moving experience was horrific. I had a reservation to pick up a truck at 1:30 PM. I called U-Haul to let them know I was running a few minutes late to pick up the truck, but I knew the facility was open until five. It was only at that moment during the call, that I was told that my reservation was changed to a completely different location which closed at 1:30. I was never notified In any method that this had happened. If I had not of called, I would not have known. I thought this was the poorest of service that anyone could think of. I will never rent from U-Haul again.

Crystal A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN F. 
Clasificación:
5.0

Very Helpful

REYNALDO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald B. 
Clasificación:
5.0

Easy pick up and drop off, helpful employees.

Oscar Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reynaldo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAYRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
3.0

To begin with the area is not well marked to know where to access the locker. Then it said street access on the website but its up a flight of stairs . Sooo to get to my locker its up a flight if stairs take 5 steps go down 2 steps take 2 steps go up 2 steps so theres no way to get a cart to my storage locker!! This is extremely inconvenient.

Amy G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARDO C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S.  |  Online Move In 
Clasificación:
1.0

My reservation was for a 6-12' trailer and a dolly. The trailer was to arrive at 8:00am, so I made my reservation for 10:30 am to give them plenty of time to inspect and service the trailer for my 500 mile one way trip. Upon arriving the guy informed me that there was no dolly at this location, but did not offer any help in locating a store with a dolly...that was another hour of my day wasted of my busy day finding a dolly which was on my reservation. After asking him if the trailer had been serviced, he looked at me, kicked the tires and said "they look good". Pretty sure that there is an inspection upon reception of equipment, correct? That is the reason for the "poor" evaluation. My safety was not in consideration.

ANTHONY W. 
Clasificación:
5.0

I confirmed a dolly (twice), and when I came to pick up the truck the dolly was not available for use, so I ended up having to purchase a dolly. That being said, the truck was in good condition.

Gage K. 
Clasificación:
4.0

Great service and quick!!!

Tommee L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS ANTONIO N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fancis H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin K. 
Clasificación:
5.0

Dropped off at night. Very easy.

terry S. 
Clasificación:
3.0

U-hauls Towing policy, "our validation process does not assess your vehicle clearance. If you see that your vehicle is low, you will need to decide prior to transporting your vehicle whether you want to proceed knowing that damage will be your responsibility or return the equipment unused for a full refund." I knowingly knew that my vehicle was going to be damaged so I proceeded to return tow dolly (after hours) same evening. Due to pandemic situation, I wrote on rental agreement that I determined dolly would damage vehicle so returned same day for full refund (after hours, put rental agreementin one of the after hours box for employee to have next day when checkingin equipment. I have yet to receive an email about a refund or a phone call. I've worked for U-Haul and done the training and assessments in Fort Worth. I can tell you right now that my situation would have been taken care of by my previous store manager in a timely manner.

Jairo N. 
Clasificación:
5.0

I cannot remember the young mans name that helped me but he was a very nice man. He explained everything to me in a way that was easy for me to understand. He made the whole transaction go quickly and very easily. I hope in the future that I am able to deal with him again.

Todd S.  |  First Impressions 
Clasificación:
5.0

I want a full refund. This is three out oof last five rentals from haul I ordered and paid in advance for movers that never showed up and I returned the truck with no use of it due to fact I am handicapped and can't move myself with my 10o pound body that has one good hand....not too to pick up and carry. I drove it home I drove it for soda to wait for movers I drovel my friend home that came to help cause they too are disabled. Either have movers at u-haul or stop letting your customers get ripped off by uhual and it's setup to not provide help only transport which will not get used due to fact no ties or dedicated work as movers for u-haul only. An exclusive contract ...i.e. uhual subcontractors....maybe it would make a giant difference...... Give me a full refund. This practice is becoming what I call a "deceptive sale tactic," and against uscpa law.

Anna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shauna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

reynaldo G. 
Clasificación:
5.0

Even though a mistake was made in the reservation date, the clerk was able to accommodate me with the same equipment at the same rate. I was very pleased.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Russell K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE ANNE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Melva B. 
Clasificación:
3.0

No one ever acknowledged I was there

James K. 
Clasificación:
3.0

Overcharged, didn't have anything ready. Had to go to 3 different uhauls for a dolly that was suppose to be in truck

Krista G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
3.0

When we dropped off the trailer the I'd number was written down wrong on the invoice so they had no record of the trailer return. The whole rental thing was a mess and hope I don't want to do it again.

HUBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRELL J. 
Clasificación:
1.0

I dropped off trail a little after 7p and my son and I had trouble unhooking it..I notice there was a worker inside..I knocked on the door and he stood a motioned to me to go away!! I knocked again and begged him to please help me..he came to the door and said he could not step out on the lot and that I just had to figure it out..and am disabled, we had packed and drove 5 hours and then returned the trailer...my son and I finally got trailer unhooked..by this time the worker came out of the building..my son yelled at him and Yes he was rude.. Told the worker he should be ashamed of himself..he negan yelling at my son"come over and say that to my face and began to approach my suburban..I locked my door and told him I was calling 911..he said go ahead..his vehicle was parked in front of mine and he would not move it...at this point my hands began to shake and i was truly worried about our safety..at this i yelled that I apologized and to please move his vehicle .he just kept laughing and continued to bait my son into a violent confrontation...I had problems sleeping last night knowing that this individual had privy to my personal information.. i.e...my address!!! I have used Uhaul several time s for my business and have never been so mistreated and abusive...my opinion is he should lose his job and believe me I have never wished that on anybody..thx..Melissa Nunn..830-385-1491

MELISSA N. 
Clasificación:
3.0

El cliente no dejó un comentario.

CRAIG T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcela B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

andre c.  |  Overall Experience 
Clasificación:
5.0

Well maintained and staffed. Very useful for our move.

John H.  |  Overall Experience 
Clasificación:
5.0

The staff at the Uhaul facility on N. Chaparral are very friendly and helpful. When homeless people hang around or loiter in the premises, the staff was quick to respond when I felt uncomfortable. Thanks for everything.

CONNIE M.  |  Overall Experience 
Clasificación:
5.0

Everything was excellent. Employees were very Helpful. Don't know what we would have done without a storage unit for a short time. While we got moved into our Apartment. Thank you. Charles and Linda Pointer.

Charles P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeff H.  |  Overall Experience 
Clasificación:
5.0

very smooth move-in. Representative most helpful, facility in good shape.

John H.  |  First Impressions 
Clasificación:
5.0

I always recieve excellent service from U-Haul. been using for years.

kevin r.  |  Overall Experience 
Clasificación:
5.0

EXCELLENT INFORMATIVE AND VERY HELPFUL SERVICE I ALWAYS USE U HAUL

kevin r.  |  First Impressions 
Clasificación:
2.0

I paid for the 24 hr access but in the 7 different times I tried to access my unit the key card failed. I had the attendant redo my access twice but to no avail. 24 hr Rip Off!

Robert G.  |  Overall Experience 
Clasificación:
2.0

The security was the worst I have ever seen. The door never worked properly. There were times the door was not secure at all. I had two large units. I asked Casandra about the door many times. Nada

Edward K.  |  Overall Experience 
Clasificación:
5.0

We are renting two storage units, and had to return a 20-ft. truck. From beginning to end, your staff went above and beyond in helping ensure there were no problems. And, they we so nice to us!

Keith R.  |  First Impressions 
Clasificación:
5.0

Staff up front very friendly.

WILLIAM H.  |  Overall Experience 
Clasificación:
5.0

Storage rooms were exactly the size I needed and we'll maintained. Service was quick and informative.

Cesar M.  |  First Impressions 
Clasificación:
4.0

The staff were friendly, and the facilities were sufficient. My only concern was that the storage unit was so far back into a maze of units that I felt a little uncomfortable going back there.

Brenda E.  |  Overall Experience 
Clasificación:
4.0

Everything went smoothly and I couldn't be happier

kevin m.  |  First Impressions 
Clasificación:
5.0

Great staff and am still a customer for a long time

MArk F.  |  Overall Experience 
Clasificación:
5.0

Great service. Secure storage.

Ronald J.  |  Overall Experience 
Clasificación:
3.0

The large price increase without any additional benefit caused us to cancel our service. The "secure" door could just be pulled open without access card.hallways were just swept into rooms

JASON P.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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