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ROBERT W.Customer Reviews for U-Haul Moving & Storage at N Chaparral
Testimonials From Recent Customers
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I did not get the (6) moving blankets per my rental.
SUSAN P.I don't know what can you improve, your service personnel were very knowledgeable and friendly, the trailer that I rented was in very good shape so really don't have any complaints only compliments
ARMANDO D.Super friendly and helpful. Keep it up
DONALD E.Outstanding overall service!!!
JUANCARLOS M.I explained to Uhaul agent that 100 miles allowed would not be enough from Corpus Christi to Victoria. He listened to my concern and added an extra 50 miles. I thanked him. Excellent customer service.
ALBERT G.Great service!
Ryan D.Excellent customer care, from start to finish.
STEVEN M.The team that help me were very professional very helpful I would use this location again returning the equipment Was also very pleasant
ESTHER R.Very friendly. If it isn't broke don't fix it. You guys are doing a great job.
STEPHEN R.Good clean vehicle and the staff was very helpful. Great experience. Thank you!
Everick F.You can clean the the vehicle it was absolutely filthy You could put windshield fluid in the container You could fix the badly cracked windshield You could fix the handle for the drivers side window You can align the front end, it is very bad. You can insure it shifts out of third gear correctly, it was extremely unpleasant to operate and we felt we would not be able to complete the trip. I have rented from this location previously and never had these problems
Manfred R.Construction in city made drop off more interesting than necessary, but not a reflection on the U-Haul team.
TRAVIS I.Employees at front desk (customer service area) should be more professional with customers and be more friendly type.
Elias S.Great Location Plenty of Equipment choices. So far this has been my best UHaul experience. Michelle Faux provided excellent assistance.
RAMON R.Here's the problem: 1201 N Chaparral was not the location that I was supposed to pick up the U-Haul at? I went to the location which was in the contract and THEY DID NOT HAVE A VEHICLE FOR ME, as scheduled and reserved. A vehicle was confirmed, according to emails that I received and one was NOT at the original location that I drove to. This cause a delay, inconvenience, undue stress and a late start to our trip. Fortuntately, the N Chaparral location had the equipment that we needed. In general, U-Haul seems to need bettor organization. No one at the Pick-up location walked around the vehicle with me to insure that the vehicle was in good operating order before I left the lot.
David C.I selected online pickup and yet I had to find the truck myself and inspect it myself, but then still had to go inside for the key. Should have just selected regular truck pickup at the counter.
Doug H.Good service.
JUANCARLOS M.Had issues with people parking in the "load/unload" zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient
Janette G. | Overall ExperienceHad issues with people parking in the "load/unload" zone- I think signs need to be put up to deter this from happening in future…. Very inconvenient
Janette G. | Overall ExperienceGreat service, support and price!
Joseph J G.Got doble charge
JESUS O.I can't think of anything at the moment. Overall, great service.
SAMUEL J.Y'all charged me dubble the amount on my bank card that not right or not cool
Andres L.Made reservation for truck with appliance dolly. Came to get truck, no appliance dolly.
JEFFREY T.Great young Staff..
RICHARD O.I tried to use the Mobile APP to check in the truck. It would not accept the picture I was taking of the mileage & fuel. Therefore I had to let the onsite rep check-in the truck since it was before they opened. Oh then you had the audacity to charge me an extra $20 for the rep to do their job. Seriously! What are the people in the store being paid to do?!
DONNA P.No problems, satisfied as always! Thank you...
LESLI B.It doesn't matter if I recommend this location, this was not the location I requested, and was 17 miles out of the way. Also, did not get the vehicle that I reserved, was given a larger vehicle qt the same rate, but cost me more in the end by the time I had to refuel it. Reservation system is useless if the location is changed on you with a couple hours prior notice, and you aren't provided the correct vehicle. This is the third time this has happened, and I had high hopes this time, alas uhaul followed past precedence and failed me again. Uhaul, U are dead to me and I will not continue in this abusive relationship. I will take my business elsewhere.
Lyle G.There was a lot of construction near this site, so it was difficult to get to.
Eli B.I made a reservation on the 14th of September. I was called 1 hour before my pick up time on October 1st to tell me no confirmed my reservation and there was no truck for me. They seem to a another uhaul, 5 miles away. I get to that uhaul, they tell me they don't have the truck either. They send me to another uhaul, 6 miles further and finally get a truck. So now I drove 30 minutes and over 10 miles further to get a truck I reserved 2 weeks ago. Complete garbage. Your system is trash. Why did I pick a truck from a specific location and not get it? Because according to the original person, when I book it online, I don't reserve a truck, I reserve a “profile†and someone has to look at the profile and reserve the truck. Complete crap and you suck.
MICHAEL O.Your return is horrible. I went 6 miles over because the two uhaul locations I tried to return to refused to take them. So driving around town when no one answers the freaking phone runs the damn miles up. Yall suck
Candice T.Worst uhaul I've ever had 330 dollars to rent a vehicle that could barely stay in a straight line.
ALLEN C.I was unable to locate the side view mirror adjustment. Nor were your personal able to show me where it was located. This made driving difficult. The fuel gauge needle was 1/2 on and 1/2 off the 1/2 tank marker toward the empty side when I received the truck. I returned the truck with the gauge reading the same as I received it, and was charged for fuel. If I ever rent again I will photograph the instrument panel before and after.
KENNETH B.The truck was so dirty and smelled like cigarettes so badly. The manager was very nice and offered a discount which I accepted but after a 3 day drive my husband was so sick from the overwhelming smell I wish I wouldn't have settled so quickly. The check engine light came on during the drive and I waited on hold for almost 40 minutes with roadside assistance before I finally was able to get ahold of someone setting my drive behind and then the drop off location called me asking when I was returning the equipment so someone else could have their rental knowing full well it needed serviced. Then the next day the drop off location call asking when I was returning the equipment after I already returned it.
Steven W.Lady at the desk was rude they gave us a smaller sized truck than I reserved and didn't give us the dolly we reserved they spelled my name wrong repeatedly even after I spelled it out for them and they were just over all rude I will not be recommending this location to anyone
ANA M.Check mileage and gas before printing out a contract!
Johnathon M.Horrible place for pickup. Too much traffic and construction. Changing my pick up point on the same day was very inconvenient. However, the truck was clean and drove well.
Robin R.Lock doesn't work the manager Samantha doesn't return calls leaves you outside waiting for hours. Poorly managed!
Brian L. | Online Move InI'm pretty upset, because the air conditioner in the truck did not cool for an 8 hour trip, I was also charged an extra $48.00 with no explanation, and I had to stop numerous times to let my husky dog cool off. An normal 8 hour trip took me over 13 hours.
Stacey L.I reserved 2 26ft tricks and they only had 1. I was made to drive 30 automakers miles for the additional truck. I battled with CSRs on the phone and was passed from person to person without a single person saying, "I apologize for the inconvenience". CSRs need additional training in customer service.
Anita T.Nada
Frederick B.Always used this location and everything has been great. Nothing to change at this time.
BETTY P.Richard took care of me right away. My first time renting from this location and absolutely the best experience. Already made another reservation for Tuesday.
DAVID D.Offered many options and sold sold sold trusted employee and look forward to using this location
DAVID A.Richard was really cool
AARON G.The pickup location was marvelous in every respect, HOWEVER the drop off location in San Antonio was awful!!!! It was closed and located in an awful location, dirty and no person present and phone number provided by UHaul no one answered. Absolutely awful experience
PETER D.Michelle at pickup was very nice and offered to clean the trailer. When I returned hue trailer I was ignored. Disconnected the trailer myself and left it.
HUMBERTO H.The agent was very helpful and efficient got me in and out quickly.
Rino C.Had the moving van that I needed. The only bad experience I had was the vehicle I rented. The drivers side mirror was difficult to adjust. It was stuck in a position that was difficult to view.
WILLIAM S.I was told No 2 day rentals, so i got a 24hr rental. But got charged a 20 dollar after hr charge on my 24 rental because store was closed before my 24 hrs was up, was never informed of that when i rented trailer for 24 hrs knowing it would be returned after hrs. Bad policy, getting chargeed two thirds of a 24hr rental price for after hr drop off. Will just keep it for 2 days next time!!
Samuel S.Amazing help she was so friendly and helpful
DIANA A.Everything was good
GREGORY S.The air conditioner work half the time. The middle Consol was cracked open so I could feel the engine block heat the whole entire ride plus the new air conditioner and U-Haul employee never gave me a key to the back and I was 45 minutes away so I had to improvise open the lock which took an additional 45 minutes to do so
Aidan M.Its very old and serves our purpose but not sure I would recommend because there are newer places nearby and that’s more to everyones liking:/ Samantha was very helpful! thank you!
Heather L. | First ImpressionsI've used Uhaul numerous times so this experience wasn't new to me. The location works well for me and they have anything I would ever need to move my things.
Jason R. | First ImpressionsI have always used U haul services and will continue to do so. Thank You Kevin Robbins19433@gmail.com
kevin r. | First Impressions