Customer Reviews for U-Haul Moving & Storage at Mountain Shadows

301 comentarios

4725 Centennial Blvd   Colorado Springs, CO 80919
(North of Marigolds Café & Bakery)

(719) 694-2269

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(719) 694-2269

4725 Centennial Blvd
Colorado Springs, CO 80919
(North of Marigolds Café & Bakery)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 4:00 p. m.
  • 12/25/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

First time using the U-boxes; very flexible and worked very well for our recent move. Gracias.

Hew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bryana H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brenda H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN A. 
Clasificación:
5.0

Jason Carr and team provided us with top notch service and the experience was easy and straightforward!

Christopher K.  |  First Impressions 
Clasificación:
5.0

My only comment is that the gentleman that was working today when I picked up the truck was extremely helpful, efficient and friendly. I would always go back to this location for anything I ever need that uhaul might carry, just because the service made the whole experience, second to none! ¡Gracias!

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
2.0

Everyone I interacted with was very pleasant and helpful. Since this was a new facility there were ALOT of kinks. From lots of miscommunication btwn U-Haul stores, being told to drive to a different location to pick up a van, getting there being told our van was at the other location we were just at, saying we had late night access but arriving to the place around 7 w a full van only to find out there was no 24 hour access, multiple charges to cards that shouldn't have gone through, being given two small units rather than one that we requested, being told "free mileage" would be given if we got a cargo van verses a box van, reaching out to the manager, him telling me he would reimburse our storage unit but when I explained the situation and I asked for credit towards future U-Haul instead of credit towards our storage unit TWICE, both times I didn't get a response. Over all I would say that my experience was very poor. The only thing that was good were the team members working. Everyone had a great attitude.

Kaitlyn H.  |  Overall Experience 
Clasificación:
5.0

My reservation got bounced through three different locations before I had to pick up half my reservation here. The staff was kind and helpful but uhaul as a company really needs to figure out their supply and demand issues. I had to spend more on the truck in both miles and gas to get it to the second location to pick up my box with no sort of compensation to balance out the inconvenience.

Cole L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

Seems a little excessive to require three contacts.

beverly c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim H. 
Clasificación:
5.0

Service was great very nice costumer service.

STEVEN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin B. 
Clasificación:
5.0

The guy that helped me was great.

Todd R. 
Clasificación:
5.0

I have no suggestions for improvement.

Martin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shanon S. 
Clasificación:
5.0

Very friendly and helpful, thanks!

Tyler J. 
Clasificación:
5.0

These guys and this place is great. Plenty of room to maneuver a truck and trailer if you have one, with competent staff.

Karen B. 
Clasificación:
5.0

The personnel here were exceptionally competent and had me checked out in very short order. There was plenty of room to maneuver around with a 20' truck and car trailer, as well as to take off the car trailer.

Karen B. 
Clasificación:
5.0

Beyond happy with our experience at this location. The staff are extremely friendly and helpful. The store itself has everything you could ever need and more. Super straight, tidy and well arranged. The storage facility itself is spotless and well maintained and monitored. Great operation, well done!

matt s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL L. 
Clasificación:
5.0

Jason Carr at the Mountain Shadows location was a tremendous help to me and my family during the whole process. Great guy and great customer service! First time using this location but from now on this will be my go to.

JAMES M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

The dropoff location experience was a 10/10. The employees were super nice.

Tarah G. 
Clasificación:
5.0

Jason (JC) is awesome and very helpful! I got rerouted to this location by Uhaul not having the reserved truck at another location and am glad it happened. The staff was very professional, honest, and friendly. When I need a truck again I'll be going to Mountain Shadows and working with JC.

Ben S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris S. 
Clasificación:
2.0

The web site doesn't say anything about requiring an emergency contact person prior to a rental. Had to scramble to come up with someone or wouldn't have been allowed to rent a trailer of all things after traveling to this rental location. Also, you advertise a 4 X 7 foot trailer. It's actually less than 4 ft wide by about 8". Size matters!!!!!!!

thomas E. 
Clasificación:
5.0

Working with Ricardo was amazing, what a great person

Claudia F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martha B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dannielle J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celene G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrod B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana D. 
Clasificación:
5.0

Would have liked to have cruise control.

Lee E. 
Clasificación:
5.0

Very helpful and friendly! Great experience!!

Richard G.  |  Online Move In 
Clasificación:
5.0

Professional staff.

Jason C. 
Clasificación:
5.0

Great service, kind and helpful.

Adrienne M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mindi H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

brent H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

Great experience, definitely recommend.

Ronald R. 
Clasificación:
5.0

Vehicle was well maintained but not clean out side

Charlie D. 
Clasificación:
5.0

The staff was excellent and friendly, the van was great :)

Gilbert H. 
Clasificación:
5.0

Amazing staff. Super friendly.

Emily H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley k.  |  Overall Experience 
Clasificación:
5.0

The owner Jason Carr was extremely helpful and friendly! Almost felt like I made a new friend within our few short interactions. The facility is well maintained temperature regulated. The whole staff is friendly and helpful. Mountain shadows is a great place to store your goods and rent your truck.

Samuel S. 
Clasificación:
5.0

Excellent staff - very friendly and helpful, with a great attitude. The facilities were always spotless.

Marion P.  |  Overall Experience 
Clasificación:
5.0

Jason is a wonderful person. He was very friendly and easy to talk to. I will always recommend this location to family and friends.

TREMAINE E. 
Clasificación:
5.0

All of the staff member were beyond helpful at this location. From drop off of equipment, to storage, and truck rentals they handled it all. Absolute rockstar team. The hours of the location were limited on weekends but that seems to be more of a staffing issue than a problem with the actual location. These guys are great and we will be back to them again!

Drew D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Freddie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim m.  |  Overall Experience 
Clasificación:
5.0

Have used other uhaul facilities, far and away this was the best experience ever!! 2 gentleman at the front desk were professionals with great attitudes!! They say service has gone downhill, not here, great job!!

Vince M. 
Clasificación:
4.0

Customer service on site was excellent. I was not aware of having to provide a reference when picking up after hours. This caused a delay

Kevin T. 
Clasificación:
5.0

This was a new van with less than 3000 miles. Best van rental to date.

WAYNE G. 
Clasificación:
5.0

This was probably my best experience at any U-Haul location to date. Quick in and out - very helpful and friendly staff.

Dale S. 
Clasificación:
5.0

This location is by far the best moving experience I have ever had. The staff is helpful, friendly, and really go out of there way to make you feel welcomed. I would recommend using this location even it's not the closest one to you, it's that good.

Jason N. 
Clasificación:
5.0

I did the Truck Share with a 5:30AM pickup time. Thanks to not having to wait until the office opened I actually had my whole project completed before 7AM! This was very handy!

Dan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Korissa G.  |  First Impressions 
Clasificación:
5.0

GREAT service and experience. They were excellent in helping me out with everything and explaining it all. The first time I rented a UHAUL, it was a great experience.

Lori E. 
Clasificación:
5.0

The two ppl working were kind and friendly

Samantha A. 
Clasificación:
5.0

Jason and Justin were LOTS of help. After picking up 8 UBoxes over a period of a month, I got to know them pretty well. They were flexible and helpful and always positive. My ONE complaint is with the telephone system UHaul has in place. I could never call the facility directly to let them know about last minute changes, etc.. Maybe that's a time saver, an expedient for your corporate dollar bottom line, but it makes for very poor communication and left a bad taste in my mouth. Fix it.

MATTHEW C. 
Clasificación:
2.0

My local reservation for Woodland Park was changed to Colorado springs which increased the amount of mileage I had to pay by 40 miles. The person at Uhaul was not friendly and a bit full of rubbish.

Elias E. 
Clasificación:
5.0

Customer service was IMPECCABLE! Friendly and helpful throughout the entire process. The truck was clean and well maintained. Dave and Jason were absolutely wonderful!

Hannah W. 
Clasificación:
5.0

Helpful and friendly staff

Celine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Monique D. 
Clasificación:
5.0

Better internet so finishing paperwork is easier.

Teresa L. 
Clasificación:
5.0

This location was very clean. The GM and assistant were on top of things. They hooked up the trailer to my truck. Checked the lights and it was smooth and was very easy to rent. I will be back.

Ricardo B. 
Clasificación:
2.0

Date and switch it was much more expensive than they initially told me the rate was supposed to be $29 per day and I got charged a lot more for 2 of the days.

ALEXANDER M. 
Clasificación:
5.0

The staff was incredibly helpful and informative! super glad I chose this location.

Andrew D. 
Clasificación:
5.0

I was very well attended.

Fredy S. 
Clasificación:
5.0

Extremely friendly and very helpful, transaction went smoothly

marshall K. 
Clasificación:
5.0

Staff was friendly, knowledgable and efficient. We completed our moving task very quickly.

Douglas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin A. 
Clasificación:
5.0

Jason was fantastic in helping us get the trailer hitch raised to be safe while hauling the gravel. Very helpful and positive!

Kathy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

I received 3/4 of a tank, drove 9 miles away from home just to pickup the van then after finishing the job in about 5 hours returned the vehicle with a full tank, I think that if the would have taken in consideration that I went out of my way to pickup the van, taking those 9 miles from the price will make a costumer service better

NIELSY B. 
Clasificación:
1.0

Mr. Bustos Insisted on calling an emergency contact saying it was “company policy.” This never occurred before and asked where I could find the policy online or otherwise. He could not provide the information and told me to contact corporate. Left several messages with corporate which have been ignored. I will never use UHaul again.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce L. 
Clasificación:
5.0

owner and staff were so kind and helpful, the units and facility was super clean, would recommend to others and will make a great google review

alejandeo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael E. 
Clasificación:
5.0

Expand access hours would be great.

Shadd K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA J.  |  First Impressions 
Clasificación:
5.0

Jason is excellent and the positive experience started with a phone call. His level of knowledge and willingness to help during the whole rental return/storage process is excellent. Gracias

David B.  |  First Impressions 
Clasificación:
5.0

Jason and his staff at this location are very friendly knowledgeable and helpful.

David B. 
Clasificación:
5.0

I called on 3/14. Came in to complete paperwork on 3/16, move- in date will be Saturday, 3/19.

Susie J.  |  First Impressions 
Clasificación:
5.0

Staff was friendly, helpful, and courteous. Unit and facility clean. Carts at entrance to load storage items was a nice feature. Present access hours on weekend not convenient but were told this would change once work on facility is completed. We were able to work around the hours and move our storage items into our unit.

Katherine P.  |  First Impressions 
Clasificación:
5.0

Jason was terrific. Staff was professional, knowledgeable and very helpful. Facility is bright, well-lighted and truly climate controlled. Lots of dollies and carts. Going to this facility will make a stressful move much easier.

MARJORIE L.  |  First Impressions 
Clasificación:
5.0

The team of young professionals at this location were efficient and competent, and gave great service each time I went in. Highly recommend!

Tami C. 
Clasificación:
4.0

Staff was great in every location. The Fort Worth location seemed short staffed but they were great to work with. That's why it's a 4 star review and not a 5 star.

Susan L. 
Clasificación:
5.0

Chandler was great and very professional!

Benedict M. 
Clasificación:
5.0

Your online instructions do not mention the extra collateral needed to pick up a truck. Scrambling on arrival to find someone to answer their phone is a problem. Also your online pick up and drop off would not work for me. Luckily there was someone present to allow for both ends of the transaction.

John F. 
Clasificación:
3.0

I found it disappointing that after specifically signing up for an in person pick-up due to not having a smartphone (Which I told the person on the phone when I reserved the truck), I was then switched to a self pickup without my consent. I had to manually switch it back twice because I was switched twice without wanting to! And then I was not informed that due to the having a 24hr rental I would be forced to do a self return because the office closed early the following day. I was left scrambling on site to find someone with a smartphone to help me do the return. I found it extremely frustrating and stressful and it gave me a very negative view toward Uhaul. The representative behind the counter when I picked up the truck was great, but whoever was responsible for forcibly switching my preferences made me feel very disrespected.

Hannah M. 
Clasificación:
4.0

I will NEVER use that stupid awful self pick up again! Terrible experience. My phone could not find my location! Even after I gave Uhaul total permission. Never ever ever again. The WORST experience EVER! It sucked!!!! Returning the truck was no joy either! SO STUPID!

Keith K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charalampos K. 
Clasificación:
5.0

Our driver was amazing. She should get a raise. She put the pods exactly where we needed them. She was so sweet and kind and it was amazing. You should give her a huge raise she is a great representative for your company.

Ken J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
1.0

User experience was very frustrating. took way too long, and redundant from what I did online. PLUS, i was told expense would be $22.95 initially. adding is understandable, but the $2.00 should have been a part of the initial expense I was told at the beginning. Plus the whole experience took way to much time.

Daniel B. 
Clasificación:
5.0

Thank you for taking great care of my items, shipping from Maine and storage. Very friendly service. Helene Fagerquist

Helene F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jana S. 
Clasificación:
5.0

Everybody was very friendly, quick to provide help, and did a great job working with my schedule. I will gladly return when I need more U-haul equipment.

Donald E. 
Clasificación:
5.0

It was great!

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
5.0

The online app gave me issues, on pickup and drop off. On pickup it took a very long time to get it started, waiting for an agent. On drop off the rental wasn't on my app. I had to call and again, long wait times.

Mitchell S. 
Clasificación:
5.0

Overall, I am very impressed with U-Box experience. This includes the service provided at my starting point in Orange County CA. Every point of contact, either by email, phone or in person has been simply amazing. Good job!

JOhn G. 
Clasificación:
5.0

Close the location on 3120 N. Nevada...the service is horrible and requirement s like 2 reference calls is ridiculous and drive me to cancel my reservation there after standing in line for 45 mins and finding the calling references ridiculous. Fortunately I found a vehicle at the centennial location and the experience was fine

Scott D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan R. 
Clasificación:
5.0

I picked up the van during off-hours. The process was not as simple as it is marketed to be. Many of those steps can be done in advance and verified ahead of time. I had no idea I would have to go through so many steps and have to wait between each step for someone to verify the information or, that they would call someone to verify that I am who I say I am. It took a lot longer than I thought it would.

Patricia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald G. 
Clasificación:
1.0

Worse on-line check in process ever. After entering all information twice I get a message that the website was “down for maintenance”. After calling the 800 number and being on hold for 15 minutes the response was that my Phone was the problem. Beyond frustrating.

Daniel O. 
Clasificación:
4.0

Pricing is misleading. This is a corporate issue, not a local franchise level. Says one price on the side of the truck, that is never even applicable to the final amount charged. Uhaul should not be advertising a flat rate if everything is charged by mile! Or sending emails with a quoted price, if the price is only determined by mileage. Not happy with this experience.

Angela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Easy move and very helpful staff

Margaret R.  |  Overall Experience 
Clasificación:
5.0

Helpful and courteous.

Gerry H.  |  Overall Experience 
Clasificación:
5.0

Kathrine was awesome,professional and great

Daniel G.  |  Overall Experience 
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