Customer Reviews for U-Haul Moving & Storage at Morse Road

7531 comentarios

2980 Morse Rd   Columbus, OH 43231
(& Westervl Rd-3c Hwy)

(614) 476-0093

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(614) 476-0093

2980 Morse Rd
Columbus, OH 43231
(& Westervl Rd-3c Hwy)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

ERNEST O. 
Clasificación:
5.0

The best

JERRY F. 
Clasificación:
5.0

No comments. Good staff.

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ElizaBeth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANA C. 
Clasificación:
4.0

The truck they had for me stunk terribly! They said they sprayed it with some kind of air freshener, but it had No effect at all. I had to drive 150 miles with the windows open in the rain. Overall, definitely not a pleasant experience!

DWAINE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREA B. 
Clasificación:
5.0

I was very pleased with my experience with this location, the location I prefer overall within the city of Columbus. The employees are friendly, welcoming and accommodating.

REGINA D. 
Clasificación:
5.0

Nothing, keep up the good work, they were able to make sure all of my equipment was in one spot even after I got sent to different locations for pick up of the trailer, truck and boxes.

ROMAN H. 
Clasificación:
5.0

Wow! Your staff is helpful, friendly and made the process so easy. Their patience, kindness and courtesy was over the top from pick up to drop off. ¡Gracias!

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL S. 
Clasificación:
3.0

Mobile website for check in has been down both times I have attempted to use to check in after hours. Morse Road Key drop is unlike other Uhaul locations. Website shows an orange box, but it's slot in door that I spent 20 minutes looking for.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
2.0

Customer service people rude and professional

MOHAMED A. 
Clasificación:
5.0

The Morse location is great. The people who work there are very helpful and pleasant

STEVE W. 
Clasificación:
5.0

I had problems with the online retention process . When I tried to do it it said I didn't have a reservation therefore nothing to return. Lucky that I was able to get back in the morning before my return time and not get a double charge. The 24 hour hotmail rang for 30 minutes before it dropped the call. Not much help there. The people at the Morse Road location are great and help you out.

Steve W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark E. 
Clasificación:
2.0

I reserved a truck and specifically said pick up would be 8:00. The clerk said no problem we open at 7:00. The day before I was to pick up my truck Uhaul called me and said that my truck would be ready at 10. I challenged this and after 1 hour of waiting and going back and forth, I got my truck delivered. Then with the car carrier I was told I could not attach it in attach it. This meant I had load the truck and wait 45 minutes I. The store to have the trailer attached. Then I was told that when I got to my destination I would have to stop at a uhaul to unload my car. The uhaul we were sent to was closer for the weekend. I ended up taking the car off and unattaching the trailer myself. After we unloaded I reattached the trailer. When we got to the uhaul at 4:50 the lady with pink hair said they were closed and I would have to check out online. She was very direct which came across gruff and rude. It was clear she was done with her shift This whole experience was pretty sad. I would definitely look for a different company based on this experience

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FORREST M. 
Clasificación:
5.0

(1) If I've already fully checked in online, I shouldn't have to wait in line behind people who did not. There should be an express line for those who did.

Lori L. 
Clasificación:
2.0

This location blocked my moving van in, and delayed the process. It also took well over 30 minutes to check in online, which is supposed to expedite the day.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanner G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JILL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALIFU B. 
Clasificación:
5.0

I will

BISHNU R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janine S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas F. 
Clasificación:
3.0

El cliente no dejó un comentario.

TONNIE H. 
Clasificación:
5.0

The front desk clerk was fantastic. Great experience, would recommend.

STEPHEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Everett R. 
Clasificación:
3.0

I was charged for a extra dolly and only got one dolly. It's shown in the picture I took when returning that there was only one returned.

ROBERT J. 
Clasificación:
5.0

Employees were polite and patient. They clearly explained steps and charges. There were plenty of supplies on hand. There was adequate spacing and plexiglas separation between stations. One customer came in without a mask, and an employee asked him to put on a mask (said he didn't have one) or at least pull up his collar. I do wish you sent emails or text to confirm that I had checked in and provided photos of driver's licenses. I could only see that at my account online. Thanks.

Mark W. 
Clasificación:
3.0

The process is ridiculous

Alexus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANAS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VERONICA P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bully D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Courtney J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
1.0

Have working computers and give me my $50 guarantee.

Andre W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

excellent people

larry V. 
Clasificación:
3.0

I thought I would be able to access the 24/7 for picking up the truck but I had to wait in line for over 30 minutes to get the truck. The lady that assisted me was very nice and knowledgeable but it would have been nice to avoid the lines which would have also made her job easier. The return went very smoothly because it was after hours so I was able to do it online.

CHRISTINE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie A. 
Clasificación:
3.0

Apply more supervision on your online agents performance. The agent ended the chat session while I was still writing, and that because she didn't have enough knowledge about the six months auto extensions for expired driver licenses due to COVID-19. So frustrating

Fadi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL O. 
Clasificación:
4.0

ok

LAUNER N. 
Clasificación:
5.0

Great fast service at fare prices. The equipment was new and comfortable to drive.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Courtney J. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREW R. 
Clasificación:
4.0

El cliente no dejó un comentario.

NAN H. 
Clasificación:
2.0

The truck too old made my head ache due to the noise that was made while driving as wind was blowing the roof top that was damaged

MARGARET N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy M. 
Clasificación:
5.0

Keep up the good work

ALFRED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth F. 
Clasificación:
5.0

Everything is ok

FRIDA E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sophia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SADIQ O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathryn B. 
Clasificación:
5.0

When I first walked in on Saturday morning I was about 6 or 8 deep in line and thought here we go, BUT this location was well staffed and I was only in line for about 10-15 minutes before it was my turn and extremely pleased at the ease and efficiency of the check-in process. The only thing better was bringing the vehicle back it took maybe 5 minutes to check it in and be on my way. Well done to the crew who work at this location and thank you for your excellent service on Saturday April 17th.

PATRICK S. 
Clasificación:
5.0

Christopher, who helped me attach the trailer to my SUV was great!

Carolyn O. 
Clasificación:
1.0

Customer service sucks ass

BRADLEY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAQUETTA J. 
Clasificación:
5.0

Karen, the manager, went out of her way to be accommodating. She was patient, professional and great to work with. Uhaul's phone system could be much improved. Long wait times, only to find out the the operator was distant and could not answer my questions about the local location. Time consuming and frustrating

TIMOTHY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFEREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCA L. 
Clasificación:
4.0

El cliente no dejó un comentario.

PRINCE A. 
Clasificación:
1.0

I was overcharged for a pickup truck and trailer. First paid -$958.12, then another $142 and now you bill me for another $300 bucks??? Please call me asap. Mike Brennan 614-806-0448

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
3.0

I stayed for over 1hr trying to get a password reset to enable me return the equipment after hour, customer service I called, did keep me for the whole time, thanks to live chat, I hated the experience

DANIEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kathleen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIQUE F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher S. 
Clasificación:
4.0

Why did you take extra $28 and change from my account? This is not right. After paying the full charge of $43. You went ahead and take extra $28. From my account. Please explain to me why. Gracias.

VICTOR A. 
Clasificación:
2.0

I was treated like if I'm stealing the truck and the lady was very rude to me almost denied me the service that I reserved through online poor customer service on the counter thank you,

Ahmed D. 
Clasificación:
5.0

Easy in wonderful staff

TONI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTNI R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gordon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARISSA B. 
Clasificación:
3.0

Need more cashiers. Waited 20 minutes to check in to get truck. Single cashier extremely busy wit customers and BBC she needed help. After hours check in over cekk.phone ridicules for non internet user like me. $29 fee for not using after hours check in unfair.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
1.0

Well the truck was honestly junk for only 18,000 miles on it. Nothing you can do about the fact that people abuse and put major wear and tear on a truck that is designed for moving. I get that, but it was filthy and definitely not worth the money that I spent to rent it.

GREGORY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAVEH A. 
Clasificación:
3.0

The dolly I ordered was not in the truck and I was still charged for it.

LANCE O. 
Clasificación:
1.0

Customer service was the poorest the lady was so rude.

PETER N. 
Clasificación:
3.0

The manager was efficient and kind.

LESLIE L. 
Clasificación:
1.0

When I went there,the lady does not know how to treat customer at all.she needs more training.

GODWIN O. 
Clasificación:
5.0

Nothing I can think of. Both the location and truck were in great condition. I would definitely recommend this location to friends and family.

KEVIN H. 
Clasificación:
5.0

Short staffed but they still did a tremendous job

DARRYL R. 
Clasificación:
3.0

Have more help the wait was not so good when your so tiered from moving but , what little help you had they were very nice AND VERY PROFESSIONAL EVEN WHEN SOME CUSTOMERS WERE RUDE BUT , for the most part and Belive me they we're tiered to with very little help it took a while to rent and, to turn in Equipment because of that problem I'll be back ! have a bless day to all and,, come get a UHAL

CORDIA B. 
Clasificación:
2.0

The storage was smaller than I anticipated and had holes in ceiling. I secured the storage unit on-line. I wasn't sure of how to access the area and the instructions listed were not clear enough for me. I would have asked someone at the counter, but there were always several people in line to be waited on so I talked to employees outside and they were very helpful. My problems were with the fact that there were no instructions on-line to help me access the compound.

Richard N.  |  Online Move In 
Clasificación:
1.0

El cliente no dejó un comentario.

Stasia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sadairah B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

April C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

LAQUITA W.  |  Overall Experience 
Clasificación:
5.0

The card entry/alarm box on the storage building kept having issues.

Jacqueline L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle S.  |  Overall Experience 
Clasificación:
1.0

The worst cashier ever!!! Extremely rude. Needs to be retrained, or remove.

PAUL J.  |  First Impressions 
Clasificación:
4.0

The new clerk was very friendly and patient. She was still getting used to workings of the computer. My only complaint was that I did not have a storage assignment when I came in. I talked with Chris the day before on the phone and thought that it would be already taken care of.

Kirk kathrine F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce M.  |  Overall Experience 
Clasificación:
5.0

Nicole and Shannon were great to work with!

Stephanie C.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and I appreciate their kind and professional support. If I weren't moving to Arizona, I would definitely keep my storage unit.

Cheri M.  |  Overall Experience 
Clasificación:
3.0

I asked for a size that was larger and ended up getting a smaller size.. will probably move after the free month to another storage facility

Sonja E.  |  First Impressions 
Clasificación:
3.0

I found an excessive amount of damage caused by mice eating off the corners of too many items to list. I was there for almost 2 years. Two weeks late on rent no mercy for the corona crisis.

brenda f.  |  Overall Experience 
Clasificación:
5.0

Staffing was good for me in and out and also storage unit was accessible

Naomi C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry F.  |  Overall Experience 
Clasificación:
4.0

Polite and helpful staff, especially given what's happening in the world right now. Great experience.

Letisha P.  |  First Impressions 
Clasificación:
1.0

Terrible! when moving state to state it was a nightmare from beginning to end! I was unable to get my car on the trailer hooked up to Uhaul took 2 weeks reimbursement! Was locked out storage unit!!

Ada R.  |  Overall Experience 
Clasificación:
1.0

Why is it showing I moved out on 1/15/20 when I moved out last week 1/9/20? Is that how you get to keep extra money by not telling the truth on checkout?

Roberta T.  |  Overall Experience 
Clasificación:
5.0

Great organization and a great Team who explain everything to me when I dropped a 15 ft moving van.

Edward K.  |  First Impressions 
Clasificación:
3.0

Went to move out ceil had suck in and some of my things waa damage. in one if my tote was a rat don't know how it got in my tote waiting on insurance to settle in the loss of some of my things.

Yvonne W.  |  Overall Experience 
Clasificación:
5.0

Very attentive, knowledgeable staff. Highly recommend

lori f.  |  Overall Experience 
Clasificación:
4.0

Bueno

Som M.  |  First Impressions 
Clasificación:
2.0

Was told my reservation was for a different location despite my email confirmation saying otherwise. I was quoted 79 online, the board in the store said 69, but I was charged 99!!!!

Brittaney T.  |  Overall Experience 
Clasificación:
1.0

Very bad experience. First ruck picked up had to return, faulty transmission, filthy. 2nd truck dead battery, had to jump every time to start. Was on tight schedule, wasted hours. No more Uhauls! BAD!

lori f.  |  First Impressions 
Clasificación:
4.0

Handled our needs.

Nancy K.  |  First Impressions 
Clasificación:
5.0

Karen Clayton and her staff are very professional and friendly - absolutely the best! The facility is clean, easily accessible, and easy to maneuver in when moving items.

mark z.  |  First Impressions 
Clasificación:
1.0

I wasn't greeted with any kind of customer service. It took about five minutes standing at the counter, until someone actually acknowledge that I was standing at the counter.

Joshalin O.  |  First Impressions 
Clasificación:
5.0

The customer service was outstanding my stuff was very secure with the locked gate with a card and never had a problem while I was there I would recommend this storage place to anybody I really apprec

Kenneth K.  |  Overall Experience 
Clasificación:
4.0

The staff were amazing. Storage units need some repair

Denise P.  |  Overall Experience 
Clasificación:
2.0

My storage was broken into, and so was multiple other storage units. It seems like a inside job. 1 time I arrived to the front gate of the storage facility, and there were people who didn't have code.

Albert S.  |  Overall Experience 
Clasificación:
4.0

I was impressed with the manager Karen, who was always so prompt to return my calls and emails and went above and beyond in Customer service. I would use this location again!

Angela Lynne D.  |  Overall Experience 
Clasificación:
3.0

I dont like the fact that I paid my storage and rent was good till January 21st 2019 and I moved my stuff out of storage on December 27th and was told I was out the cost of the unit. Why not prorate?

Deanna D.  |  Overall Experience 
Clasificación:
2.0

We had mice in our storage unit that caused us to have to throw out some items and pay for additional cleaning in others. For paying as much as we did in rent, I had hoped for better.

Heather C.  |  Overall Experience 
Clasificación:
1.0

The agents were not customer service friendly I booked a pick up with no unit available..sent to another and still no unit available and still no call back to explain why. I drove 400 miles horrible

Watesa W. | Reservación
Clasificación:
5.0

The staff was very helpful, understanding and nice. My storage unit was clean and easily accessible. I would recommend this location; I feel quite secure with my belongs stored there.

CARVER E. | Reservación
Clasificación:
3.0

No

Jocelyn w.  |  Overall Experience 
Clasificación:
5.0

I've always used U-Haul for my moving and storage needs. I appreciate the top-notch service!

Patricia L.  |  Overall Experience 
Clasificación:
2.0

storage unit ceiling is in bad shape and two light bulbs are out and there is no electrical outlet.

Herschel B. | Reservación
Clasificación:
5.0

Great communication.

Bridget M.  |  Overall Experience 
Clasificación:
5.0

Great service at this location. 5th Ave-not so much

James B.  |  Overall Experience 
Clasificación:
4.0

Helpful staff.

Tony M.  |  Overall Experience 
Clasificación:
1.0

This experience was horrible. The fork lift broke the day I was supposed to move in, and I was on the phone for over 2 hours trying to manage this issue. The staff were unhelpful and dismissive.

Jessica S.  |  Overall Experience 
Clasificación:
4.0

On

glenda f.  |  Overall Experience 
Clasificación:
3.0

We did not like that it cost extra to have 24 hour access to our unit. Even though I went in and closed my account, I was still sent an invoice and had to call to make sure it was taken care of.

Melinda D.  |  Overall Experience 
Clasificación:
5.0

Could have used a bit more help then what they gave when I lost my keys to my lock they just said I had to set up an appointment to have them take off the lock or call a lock Smith ...

sarah l.  |  Overall Experience 
Clasificación:
4.0

Wait in line was way too long however I realize it was a busy time. Once I got to the counter everything was handled smoothly and professionally.

Tony M. | Reservación
Clasificación:
1.0

Horrible. Fraudulent. Lost my furniture. I called the police. I never want to do business with U-Haul again.

sharon h.  |  Overall Experience 
Clasificación:
4.0

I was able to get what I needed. The desk was well staffed.

Nadine O. | Reservación
Clasificación:
1.0

Rip off facility.

RENOR J.  |  Overall Experience 
Clasificación:
5.0

nice place

Christina H.  |  Overall Experience 
Clasificación:
4.0

It is really difficult to get ahold of someone over the phone of a call back. The lines in the office are always long and there's always a long wait.

Maura N.  |  Overall Experience 
Clasificación:
5.0

Good speed, Quality and Customer service

Moe O.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    Propano

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