U-Haul Moving & Storage at Morse Road

7335 comentarios

2980 Morse Rd   Columbus, OH 43231
(& Westervl Rd-3c Hwy)

(614) 476-0093

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(614) 476-0093

2980 Morse Rd
Columbus, OH 43231

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The trailer/truck doors were RUSTY and too much difficulty to open and shut the door.

Ganesh N. 
Clasificación:
5.0

From pick up to drop off, the staff was very friendly and quick. Thank you for a wonderful experience!

FRANK T. 
Clasificación:
5.0

Thus place has been good for years

BRUCE Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

Laura Beth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher E. 
Clasificación:
5.0

Quick friendly service. Excellent customer service.

TRACEY C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sarah R. 
Clasificación:
1.0

Tried to minimize Covid risk. App didn't work. Expected to be a ready to use full tank. Was told it only had an 8th. Lied, was less than a 16th. An inspection hassle with dents all the way around. Lost about 45 minutes and had to be inside. Had to waste time getting gas before getting started. Truck had 165,000 mi showing. A drive line shake so bad couldn't hear above the center seat banging the back window. Made the door mirror shake so bad, couldn't hardly see. Was so nauseated after returning, didn't eat.Have an old appliance dolly but rented theirs for an easier buckling strap. Strap winder was broken and the metal bracket holding the left rubber rail was missing. Exposed spot welds. Would have scratched up everything. Carefully folded and counted 24 rented blankets at end. About 3 were missing, but we obviously didn't loose any. Told 'em. Weren't concerned. Apparently expected they shorted me. Some bags had been opened. Confusion about where to park it upon return.

JOHN R. 
Clasificación:
4.0

I would feel more valued if I were asked if I need assistance with identifying the knobs or to be escorted to the vehicle and have certain buttons and features pointed out and explained, rather than trying to figure out "where is" and "how to set" the cruise while enroute, for example. I am glad that my sales representative and the return van inspector were pleasant to do business with and the young man who came out to clean the van, was the icing on the cake. He was unbelievably well mannered and attentive for someone his age. I was blown away by his "old fashioned" kindness. Thanks U-Haul.

DEBRA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

PATRICK A. 
Clasificación:
4.0

Continue to be customer friendly and service with a smile.

TERRY I. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN V. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY H. 
Clasificación:
2.0

Front desk customer service was not friendly.

DANIEL K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carla S.  |  Overall Experience 
Clasificación:
4.0

U haul web site is a pain in the ass !

PHILLIP P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Micheal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant S. 
Clasificación:
5.0

Karen, the customer service rep was very professional and helpful in our rental of the 26 ft U-Haul. My granddaughter and I had a pleasant trip from Columbus Ohio to Miami Florida. I would definitely recommend this location to everyone I know. Thanks again Karen and U-Haul j

COLLEEN P. 
Clasificación:
5.0

Keep up the good work

MOHAMMAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiaan R. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDERSON J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul F. 
Clasificación:
5.0

Nada

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgan H. 
Clasificación:
5.0

Great customer service she explain things very well you have great people working there they deserve a raise

LYNNETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald W. 
Clasificación:
5.0

everything was as expected

Kofi O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSMITA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
4.0

I rented utility trailer and it had yard debris in it. It could have been hosed down.

REX R. 
Clasificación:
5.0

First - your furniture dollies are a bit of a joke, they haven't changed in 20 years and assuming that, I went out of my way and purchased my own $150 dolly, and thank God I did, because the ones you provide in the truck don't even come with straps, so they would have been quintessentially useless. Second, particularly for new customers who pick up a truck from this location, it would be wise to explain how to use the lock as well as how to manually disable the tow/haul mode in the truck (or at least bring their attention to the sticker on the dashboard), when I picked up the truck, nobody gave me a walk-through or even offered one, and I ended up driving halfway home with an empty truck with the tow/haul mode still on, only realizing too late why acceleration was being throttled. Making a few key adjustments on the equipment pickup process will help ensure a consistently satisfactory customer experience..

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
4.0

i would use this location again but this was the first in not sure how many trucks i have rented from there that was a scary truck.. The lineament was off very bad. When you hit the brake it accolated then slowed down. The truck scared me the way it would pull to one side when you got above 30 mph. over all the place on Morse rd. is excellent in helping you get what you need and how long you need it. The helpers and front desk people are great at there job.

LISA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERRIN G. 
Clasificación:
4.0

To the point and details explained well!!!

CHANAY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE C. 
Clasificación:
3.0

We needed up paying 30 dollars over what we were quoted because you guess decided to change the address of our pick up the day before then to charge us more. Very unhappy with that. You guys also lost my card info that I set up. It was a disaster.

Seth B. 
Clasificación:
5.0

Nothing, staff was friendly

Donna H. 
Clasificación:
4.0

First, make sure rented equipment is in the truck. I rented a dolly but it wasn't in the truck, and I had to drive back to get it. Also, the passenger side window wiper was shredded and essentially useless

Michael W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

REBECCAABOAGYEWA A. 
Clasificación:
5.0

The facility was great. Customer service excellent. I had a very short wait for my check in and I have no suggestions for improvement.

JOHN B. 
Clasificación:
5.0

The staff outside who helped direct unloading and answer questions were fantastic, especially in weather that was not the best.

Natalia K. 
Clasificación:
4.0

Staff were attentive and helpful, especially the check-in staff outside.

Natalia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise H. 
Clasificación:
5.0

You done good; keep it up.

DEWEY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CALLIE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARCIA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL M. 
Clasificación:
5.0

Karen was fantastic. She was very helpful with our out of state move. Working with her was like working with family. She is amazing!

Camille B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
5.0

Nothing to improve! Excellent experience! Everyone was very professional, polite and friendly! Well done!

Mario C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE G. 
Clasificación:
4.0

The appliance dolly wheels were dirty and tracked on the carpet.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Denise W. 
Clasificación:
5.0

The overall experience was a good one.

ARTHUR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter S. 
Clasificación:
4.0

Allowing us to choose a different drop off location

EMILY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery P. 
Clasificación:
5.0

El cliente no dejó un comentario.

April C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Binoy P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PENADO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

max M. 
Clasificación:
5.0

Ninguno

FESTUS A. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY H. 
Clasificación:
3.0

I was not greeted when I entered, the representative didn't seem I think they really wanted to help out much. Overall the service was fine. The truck was not excellent, it smelled a bit like smoke. also the brakes were exceptionally soft weather loaded or unloaded. And the truck shook very violently whether unloaded or loaded between 25 and 40 miles an hour, like it was hitting very large potholes however the roads were completely smooth.

DAVID F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herbert I. 
Clasificación:
4.0

El cliente no dejó un comentario.

April C. 
Clasificación:
4.0

N/C

JUNIOR T. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMANDA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

I was so impressed on the availability of trucks, outstanding service with a smile and how incredibly clean the truck was. Attention to these details made me feel more comfortable in the midst of this pandemic. ¡Gracias!

KRISTI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry A. 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMAL S. 
Clasificación:
5.0

Staff was super nice and really know their stuff. Made the rental and return easy and pleasant.

David W. 
Clasificación:
4.0

Disappointed that you charged my card twice made my account negative and refused to pay the fees and give me my money back

ROBERT H. 
Clasificación:
5.0

.99 cents a mile is highway robbery you tell everyone the truck 39.95 not even close

Noah E. 
Clasificación:
3.0

El cliente no dejó un comentario.

ron S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

Outstanding customer service and equipment with easy in and out experience for the pick up and drop off of the truck.

Jeffrey T. 
Clasificación:
5.0

the follow up service was fabulous after placing my order. Service and equipment and pricing was great. Your only needing to let the general public know what a great product and service you have. Thank you so much !

ALLEN N. 
Clasificación:
5.0

Great place - nice people

CHRISTOPHER A. 
Clasificación:
3.0

Honestly the customers in there were crazy. I thought the employees handled the situations as well as possible.

SUE O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

sarah R. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas B. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAQUITA W.  |  Overall Experience 
Clasificación:
5.0

The card entry/alarm box on the storage building kept having issues.

Jacqueline L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle S.  |  Overall Experience 
Clasificación:
1.0

The worst cashier ever!!! Extremely rude. Needs to be retrained, or remove.

PAUL J.  |  First Impressions 
Clasificación:
4.0

The new clerk was very friendly and patient. She was still getting used to workings of the computer. My only complaint was that I did not have a storage assignment when I came in. I talked with Chris the day before on the phone and thought that it would be already taken care of.

Kirk kathrine F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce M.  |  Overall Experience 
Clasificación:
5.0

Nicole and Shannon were great to work with!

Stephanie C.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful and I appreciate their kind and professional support. If I weren't moving to Arizona, I would definitely keep my storage unit.

Cheri M.  |  Overall Experience 
Clasificación:
3.0

I asked for a size that was larger and ended up getting a smaller size.. will probably move after the free month to another storage facility

Sonja E.  |  First Impressions 
Clasificación:
3.0

I found an excessive amount of damage caused by mice eating off the corners of too many items to list. I was there for almost 2 years. Two weeks late on rent no mercy for the corona crisis.

brenda f.  |  Overall Experience 
Clasificación:
5.0

Staffing was good for me in and out and also storage unit was accessible

Naomi C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry F.  |  Overall Experience 
Clasificación:
4.0

Polite and helpful staff, especially given what's happening in the world right now. Great experience.

Letisha P.  |  First Impressions 
Clasificación:
1.0

Terrible! when moving state to state it was a nightmare from beginning to end! I was unable to get my car on the trailer hooked up to Uhaul took 2 weeks reimbursement! Was locked out storage unit!!

Ada R.  |  Overall Experience 
Clasificación:
1.0

Why is it showing I moved out on 1/15/20 when I moved out last week 1/9/20? Is that how you get to keep extra money by not telling the truth on checkout?

Roberta T.  |  Overall Experience 
Clasificación:
5.0

Great organization and a great Team who explain everything to me when I dropped a 15 ft moving van.

Edward K.  |  First Impressions 
Clasificación:
3.0

Went to move out ceil had suck in and some of my things waa damage. in one if my tote was a rat don't know how it got in my tote waiting on insurance to settle in the loss of some of my things.

Yvonne W.  |  Overall Experience 
Clasificación:
5.0

Very attentive, knowledgeable staff. Highly recommend

lori f.  |  Overall Experience 
Clasificación:
4.0

Bueno

Som M.  |  First Impressions 
Clasificación:
2.0

Was told my reservation was for a different location despite my email confirmation saying otherwise. I was quoted 79 online, the board in the store said 69, but I was charged 99!!!!

Brittaney T.  |  Overall Experience 
Clasificación:
1.0

Very bad experience. First ruck picked up had to return, faulty transmission, filthy. 2nd truck dead battery, had to jump every time to start. Was on tight schedule, wasted hours. No more Uhauls! BAD!

lori f.  |  First Impressions 
Clasificación:
4.0

Handled our needs.

Nancy K.  |  First Impressions 
Clasificación:
5.0

Karen Clayton and her staff are very professional and friendly - absolutely the best! The facility is clean, easily accessible, and easy to maneuver in when moving items.

mark z.  |  First Impressions 
Clasificación:
1.0

I wasn't greeted with any kind of customer service. It took about five minutes standing at the counter, until someone actually acknowledge that I was standing at the counter.

Joshalin O.  |  First Impressions 
Clasificación:
5.0

The customer service was outstanding my stuff was very secure with the locked gate with a card and never had a problem while I was there I would recommend this storage place to anybody I really apprec

Kenneth K.  |  Overall Experience 
Clasificación:
4.0

The staff were amazing. Storage units need some repair

Denise P.  |  Overall Experience 
Clasificación:
2.0

My storage was broken into, and so was multiple other storage units. It seems like a inside job. 1 time I arrived to the front gate of the storage facility, and there were people who didn't have code.

Albert S.  |  Overall Experience 
Clasificación:
4.0

I was impressed with the manager Karen, who was always so prompt to return my calls and emails and went above and beyond in Customer service. I would use this location again!

Angela Lynne D.  |  Overall Experience 
Clasificación:
3.0

I dont like the fact that I paid my storage and rent was good till January 21st 2019 and I moved my stuff out of storage on December 27th and was told I was out the cost of the unit. Why not prorate?

Deanna D.  |  Overall Experience 
Clasificación:
2.0

We had mice in our storage unit that caused us to have to throw out some items and pay for additional cleaning in others. For paying as much as we did in rent, I had hoped for better.

Heather C.  |  Overall Experience 
Clasificación:
1.0

The agents were not customer service friendly I booked a pick up with no unit available..sent to another and still no unit available and still no call back to explain why. I drove 400 miles horrible

Watesa W. | Reservación
Clasificación:
5.0

The staff was very helpful, understanding and nice. My storage unit was clean and easily accessible. I would recommend this location; I feel quite secure with my belongs stored there.

CARVER E. | Reservación
Clasificación:
3.0

No

Jocelyn w.  |  Overall Experience 
Clasificación:
5.0

I've always used U-Haul for my moving and storage needs. I appreciate the top-notch service!

Patricia L.  |  Overall Experience 
Clasificación:
2.0

storage unit ceiling is in bad shape and two light bulbs are out and there is no electrical outlet.

Herschel B. | Reservación
Clasificación:
5.0

Great communication.

Bridget M.  |  Overall Experience 
Clasificación:
5.0

Great service at this location. 5th Ave-not so much

James B.  |  Overall Experience 
Clasificación:
4.0

Helpful staff.

Tony M.  |  Overall Experience 
Clasificación:
1.0

This experience was horrible. The fork lift broke the day I was supposed to move in, and I was on the phone for over 2 hours trying to manage this issue. The staff were unhelpful and dismissive.

Jessica S.  |  Overall Experience 
Clasificación:
4.0

On

glenda f.  |  Overall Experience 
Clasificación:
3.0

We did not like that it cost extra to have 24 hour access to our unit. Even though I went in and closed my account, I was still sent an invoice and had to call to make sure it was taken care of.

Melinda D.  |  Overall Experience 
Clasificación:
5.0

Could have used a bit more help then what they gave when I lost my keys to my lock they just said I had to set up an appointment to have them take off the lock or call a lock Smith ...

sarah l.  |  Overall Experience 
Clasificación:
4.0

Wait in line was way too long however I realize it was a busy time. Once I got to the counter everything was handled smoothly and professionally.

Tony M. | Reservación
Clasificación:
1.0

Horrible. Fraudulent. Lost my furniture. I called the police. I never want to do business with U-Haul again.

sharon h.  |  Overall Experience 
Clasificación:
4.0

I was able to get what I needed. The desk was well staffed.

Nadine O. | Reservación
Clasificación:
1.0

Rip off facility.

RENOR J.  |  Overall Experience 
Clasificación:
5.0

nice place

Christina H.  |  Overall Experience 
Clasificación:
4.0

It is really difficult to get ahold of someone over the phone of a call back. The lines in the office are always long and there's always a long wait.

Maura N.  |  Overall Experience 
Clasificación:
5.0

Good speed, Quality and Customer service

Moe O.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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