El cliente no dejó un comentario.Kazmier G.
U-Haul Moving & Storage at Moon Lake
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.robert S.
El cliente no dejó un comentario.Cristie L.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Jack A.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.Susan B. | Overall Experience
El cliente no dejó un comentario.michelle E.
El cliente no dejó un comentario.DONNA M.
Every thing was perfect. No suggestionsJOHN D.
El cliente no dejó un comentario.Sanja R.
El cliente no dejó un comentario.Christina F. | First Impressions
El cliente no dejó un comentario.hellen C.
I had to go to a lot of extra trouble to drop the truck off at this site. My storage was at a different location where i assume my drop off would be and I didnt learn otherwise until the checkout. Also, the restroom was out of order.Teresa M.
Lucy was a joy to work with. When I spoke with her on the phone setting up my rental, her assistance was a great help to me. Because of her attention to detail, I was able to select the right truck for my moving needs. When I arrived, she was working with other customers, but took a moment to greet me and I was very comfortable waiting and watching her take care of their rental needs. I knew I was in good hands, as she was very precise with her explanations. She went over all of the procedures and made a thorough inspection of the vehicle with me. I drove off to my move with a smile on my face. Upon completion of my move, I returned the truck and was again treated to her friendly greeting. She quickly performed an inspection and assured me that everything was in order. She told me that I would receive an email with the total charges and was so attentive that she even double-checked my email address! What a wonderful employee you have! She is a credit to the U Haul brand, and the reason I will reccomend this location to friends and family, and continue to use this location for my rental needs.Henry M.
Friendly, efficient and clean facilityIra B. | First Impressions
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.Alexis M.
Call Center needs to be retrained... I booked a reservation for a cargo van and when I went to pick it up I was told I could not rent it because I did not have a major credit card although I had debit cards and cash! I was frantic and furious and vented on the young girls in the office! I have rented there several times and was never told this! Thankfully I spoke to a manager at another location who helped me resolve the issue temporarily by asking for a larger vehicle.RO A.
El cliente no dejó un comentario.Sanja R.
Me gustaron sus precios competitivos y su atención GraciasCarlos M. | First Impressions
So far I'm very impressed. Staff is extremely friendly, moving in was easy, and I'm so far impressed. I've only been there for 24-hours and hope to do a positive review in a few months.michael d. | First Impressions
El cliente no dejó un comentario.William W.
Everything was great!Kathryn R.
I had an appointment for 1:30 in the afternoon, when I get there at 1:30 there's a note on the door saying they won't be back until 2 o'clock. Then when I bring the trailer back still nobody in the office but when I called the number she came out. Very nice sales person just not very Available.Donald D.
As the person who did the moving was the one to return the truck I have no knowledge of the facilities, He offered no complaintsamy P.
El cliente no dejó un comentario.Bryce R.
El cliente no dejó un comentario.Daniel D. | First Impressions
El cliente no dejó un comentario.Glen H. | Overall Experience
El cliente no dejó un comentario.Steven G.
El cliente no dejó un comentario.Goody T.
El cliente no dejó un comentario.Carl T.
El cliente no dejó un comentario.Adam N.
The young lady helping me, was very niceAshley L.
The staff at this location is excellent. I cannot say the same for your web or phone service. You need to take your phone service seriously, it's terrible, I was on hold so long I gave up and drove to the location. It's not the first time. I rented a truck awhile back to move my mother and the phone service was horrible then too. You can only treat people like that so long before they use another service or another service emerges in the marketplace. You do many things well. Your equipment is good and generally well maintained.Forrest B.
Awesome customer service!Eduardo V.
reserved online, easy pick up all went very smoothEARLE K.
El cliente no dejó un comentario.chris F.
I had a health problem was not able to pay my storage on time, got charged an extra 30% of the rent because we were 14 days late, so we decided to move to another storage. I approached your office with my inability to pay on time, but wat we received was 4 threatening letters in a 14 days time, if you do not pay up we will and so on. So we decided that your company do not deserve another one of our $. There is lots of storage company's in town. Thanks. Karin Villaroman.Karen V. | Overall Experience
El cliente no dejó un comentario.ALEXANDRIA B. | Overall Experience
The two young ladies were efficient and very nice. All good.Tim B.
El cliente no dejó un comentario.Iris S.
El cliente no dejó un comentario.robert M.
The store should double check and ensure all rental equipment reserved is placed in rental truck. I rented dolly that was not in my truck forcing me to drive back to Uhaul store.WAYMON T.
El cliente no dejó un comentario.Teresa L.
Just not a pleasant experience at the store. Than when I returned the truck, I was overcharged. Had to call and request a refund. I was thorough enough to catch it. How many people don't catch it and get ripped off!John S.
El cliente no dejó un comentario.Suzanne T.
When I went to return the equipment they were on a two hour lunch. I had to contact customer service to do my return. And then the location over charged me, and never responded to my email request as to why they over charged me.JAMES B.
El cliente no dejó un comentario.Teresa L.
El cliente no dejó un comentario.Juan D.
The manager Lilly Coleman was incredibly rude. She spoke to me like I was stupid, didn't answer any of my questions about the protection plan, and then acted like I was inconveniencing her when I asked her to point out which truck was mine. Truck was covered in damage, link sent wouldn't let me upload all the photos. Inside was dirty, something had clearly spilled in it. Will not return to this location.Shannon D.
Lilly at the Moon Lake location was GREAT!Joseph M.
I have been making periodic moves of home good from our home up north to FL and after having another UHaul location refuse our drop off, I found the Moon Lake location and they have always been receptive. This was my first opportunity to actually rent from them and it went smooth as can be. When I dropped off earlier than expected, the sole worker was away for lunch. I had forgotten my phone and didn't see the key drop, so it is on me that I had to come back a second time to check out.ALAN P.
El cliente no dejó un comentario.Brett P.
El cliente no dejó un comentario.GUDMUNDUR T.
El cliente no dejó un comentario.Elizabeth M. | Overall Experience
El cliente no dejó un comentario.George O.
we dropped the van off but the app didn't work for the drop off the police were there so did not want to hang around trying to get it to work i hope you did not charge me a 20.00 feeMARY M.
El cliente no dejó un comentario.charlie P.
pick up site said drop it off at any u haulsite that was wrong tried to charge a drop off feeRichard B.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.pamela r. | First Impressions
El cliente no dejó un comentario.Donna V. | Overall Experience
El cliente no dejó un comentario.Lorilee T.
Helpful and friendlyRichard W.
The process was very quick and easy.Miguel A.
Fantastic agent at facility and made the rental quick and easyMichael M.
Quick and easy pick up and drop off. Super friendly people that work there.Melanie B.
Not needed. This U-Haul facility is the best!!DAN L. | Overall Experience
i called some many to complain about my experience it was the worst ever the truck was so bad can i get a call 7275090207KIMBERLY J.
Everyone at the facility is friendly and always willing to help and answer any questions.JC M. | Overall Experience
El cliente no dejó un comentario.Irena C.
El cliente no dejó un comentario.Gail B.
Nothing - Just a positive comment on the young woman who coordinated this rental. Occasionally vendors will take phone calls and make clients who've actually driven to the location wait. Not her, while at the counter, the phone rang. She politely asked the caller to wait on hold while she finished my paperwork. Very much appreciated.john B.
The trailer had some trash (cardboard) in it & some damage to the front. Tried to check in/out the trailer & list the damage, but unable due to email link not working at the time of pickup. Hopefully it was noted by the rental agent or previously reported and noted.Kris S.
Great staff.... very knowledgeable ....super friendly ...love them .aida f. | Overall Experience
El cliente no dejó un comentario.pamela r. | Overall Experience
I paid for climate controlled and the fans in the facility were never on. Hot inside. Roaches in my unit so it was not sprayed for bugs. Other than that it was good.Larry E. | Overall Experience
El cliente no dejó un comentario.paul C.
The staff was beyond incredible! Highly recommend!Michael W.
Great Managerkevin C.
El cliente no dejó un comentario.don C.
El cliente no dejó un comentario.Nicholas D.
The lady that helped me was amazing!Chloe M.
The truck they gave me was not maintained, I had my wife following me she noted the brake lights did not work, neither did one of the turn signals. The windshield wipers had long pieces of rubber hanging from them and did not squeegee the windshield .The last item was a dinging bell after you drove about 5 mls. it would start and not stop until you shut the truck off. I did tell all of this to the person that I returned the truck to, they did not seem to care!!James B.
Nothing both ladies and truck were grest. ThanksMichael H.
El cliente no dejó un comentario.Tommy C.
Kat is awsome and so helpful!!Lindsey M.
associate was rude.the computer program told me to wait for the associate. The associate refused to help me. She said she can't help me. She told me to move away from the desk. I was wearing a mask. I understand covid instructions. I followed instructions from the associate on the computer. I had to take many pictures more than once.. The associate on the computer was very helpful. I have used self check out before. I did not have any problems before.Christopher S.
Nothing I could see needed improvement. Your customers are well served by the "hands-on knowledge" and caring attitude of your Store manager at this location.RICHARD K.
Easy to get in and out of, good location.CARL DON R.
Manager was extremely helpful, courteous and professional. 5 STARS!!!David B.
El cliente no dejó un comentario.Richard M.
A perfect team I wish everyone was like the crew at uhaul can't wait to rent at that location again I will only go to that location onlyAngelo C.
El cliente no dejó un comentario.TWILA D.
Everything was great. I would suggest getting trailers with a arm to be able to disconnect from vehicle.Jon D.
There was a sharp metal piece sticking out from under the passenger front seat which cut my daughters leg. This could cause mJor problems to a diabetic, such as myself had (I) had been the kne to have gotten cut. We did being this to the attn of the attendant upon ret of vehicle.shalimar V.
Not a thing. Katherine waited on us when my sister and I went in to reserve the U-Haul. It was a Very pleasant experience and she was wonderful enough to ask if we didn't need the Open Van. Which we did use and it was so much easier to drive and all of our things fit in there perfectly. Thank you Very Much. P. Brooksphilomena B.
Lubricate moving parts so they work better.Hershel M.
Thank you for your serviceWilliam B.
When you reserve on website truck was parked behind a vehicle so I had to wait 1 hr till they open. I booked for 8. Bad businesskomal R.
El cliente no dejó un comentario.Gilbert H.
I rented a car towing trailer and it was in very poor condition. I had to keep stopping to tighten the straps as something was wrong with them. When I return the trailer the attendant tried to make me Parkette in a spot I was not able to get into and when I told her I couldn't Without possibly damaging my truck she started yelling at me and telling me I would never rent from U-Haul again.dan S.
El cliente no dejó un comentario.David L.
Very professional...friendly ....GREAT STAFF ...especially management she is the best ....very helpful. I LOVE THEM.aida f. | First Impressions
They told me to arrive at 3:45 PM and when I arrived there was a sign on the door that read be back at 4pm. Finally a young lady came out around 4 and ask for the keys. I advised her that I have to wait for my uber ride. She then went back inside without even offering me to stay inside until my ride came. It was 95 degrees and I had to wait 35 min to an hour with no shade. They finally opened up around 430 when they seen another customer pull in the driveway but by that time my ride arrived, and I was drenched in sweat and felt dizzy from the sun. I know that they only allow 1 person at a time but there were no customers. And I could have been the 1. Customer until someone else arrived. I would like some type of credit bc I feel unsatisfied with the customer service. Or I will never use uhaul again. GraciasWilliam R.
Excellent service for a variety of needs.have used several times and will continue to use them as they are knowledgeable; provide great customer service, and excellent communication skills.Laura H.
People there are a pleasure to deal with..Eric S.
El cliente no dejó un comentario.aida F.
Very professional, friendly staff . Equipment clean and ready for customers.It's my u-Haul place for now ??????Anna W.
El cliente no dejó un comentario.jaime H.
El cliente no dejó un comentario.pearl w. | Overall Experience
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Ronald E.
The trailer had issues with the gate not going all the way to the ground and wanted to sway at low speeds even though I had it packed the 60/40 wayTrevor S.
El cliente no dejó un comentario.barry R.
El cliente no dejó un comentario.Michael R.
The interior of my unit was constantly covered in dust, I think I opened it twice in 4 months. During a worldwide pandemic, when people lost their jobs and were struggling to keep food on the table, UHaul never waived any late fees in fact we were assessed a fee for Lien notification. I called in to try and resolve and they said that there was nothing they could do. Very sad during these difficult and confusing times.kevin s. | Overall Experience
El cliente no dejó un comentario.Herbet Z. | Overall Experience
El cliente no dejó un comentario.pamela r. | Overall Experience
El cliente no dejó un comentario.Jason K. | Overall Experience
El cliente no dejó un comentario.spencer G. | Overall Experience
Always perfect is the only way to describe the service and attitude.ronald l. | First Impressions
Great experienceJourdan K. | Overall Experience
The manager there was very helpful at all times very professional we would highly recommend to othersLILLY P. | Overall Experience
The girl getting our unit set up was awesome even though your system had issues which she was able to resolve quicklyKenneth T. | First Impressions
Nice clean and organized place friendly staffLeslie B. | First Impressions
Good customer serviceenrique o. | First Impressions
Friendly, knowledgeable staff!Darrell E. | First Impressions
After 5 years, this was the absolute worst storage place. The price went up every year but the facility got worse. Katherine has no business being a mgr. Mold, bugs, & snakes were in my unit. HORRIBLECELESTE B. | Overall Experience
Extraordinario servicio al clientewilliam C. | Overall Experience
The doors on the units are aged and difficult to lock and open. I had 2 units. One was better than the other but Still difficult. I also had a unit with Cubesmart and their units were much newer.MICHAEL H. | Overall Experience
Water was getting inside, also huge bugs. Employees were friendly and very courteous. Easy entry and secure.Joanne D. | Overall Experience
N/CEileen W. | Overall Experience
Lobby is way too small though.Sherri O. | Overall Experience
Kat is awesome!William L. | Overall Experience
used other storage facilities and was not satisfied with up-keep.John R. | First Impressions
Very well run. Friendly staff.William L. | First Impressions
She was very helpful, and professional and the pricing was goodLILLY P. | First Impressions
Convenient location, easy to find.George M. | Overall Experience
Young lady that helped me was a real sweetheart. Tried to accommodate my needs.melenda s. | First Impressions
Very satisfiedjohn k. | Overall Experience
Very helpful and wonderful customer service I would highly recommended themMario F. | First Impressions
Quick. Friendly.REGINALD A. | Overall Experience
very helpful and very nice.... U-Haul rules....Lazaro V. | First Impressions
Very pleasant transaction and location.George M. | First Impressions
Easy, fast and convenient. 5 starsHARRY S. | First Impressions
Excellent superior quality courteous knowledgejohn k. | First Impressions
Very good service..Rosedonna H. | First Impressions
The people who run the facility have always been fantastic to work with!BARBARA K. | Overall Experience
Everyone was greatNATASHA D. | First Impressions
Standard storage unit was fine and was above average. However, I attempted to rent a climate controlled unit and it was poor at best. A/C unit did not work!!! Price too high! No refund!Bobby S. | Overall Experience
Tiffany was great offering me a few different ways of going about the rental. How ever U-Haul has a flaw in there system and call center. I reserved a 10x30 and when I got there it was rented .CRAIG F. | First Impressions
All was well...will use them againLeah F. | Overall Experience
The staff was very helpful and the storage unit was clean.Michele R. | Overall Experience
Thank You for excellent serviceWilliam H. | First Impressions
Very nice staff and very reasonable prices!Raymond Z. | Overall Experience
I was very happy with my unit. The staff was pleasant and professional. I hope I never move again. But everyone there made it very easy for me. Thanks to the whole staff.Nancy H. | Overall Experience
The young lady that checked us in was rofessuonal, courteous and very efficient.Michele R. | Reservación
Would not recommend this site to anyone as it appears the climate controlled units are not truly climate controlled or maintained.Bobby S. | Overall Experience
Very nice place with friendly people.Kelsey R. | Overall Experience
Not large enough space as needed. Not 24 hr access.robert s. | Overall Experience
Longer hours to access unit would be helpful.PAMELA R. | Overall Experience
Cats was very professional and very me ! She is a awesome personCarlos G. | Overall Experience
Overpriced and no pro rating for fees. Forced to buy a month I didn't needBrian W. | Overall Experience
The staff was wonderfull and the ease of access to the storage unit was great. We were able to go in and out of it at any time. It was clean, well lit and safe.TJ M. | Overall Experience
I was ripped off for a bogus late charge. I was forced to buy your lock. I moved from your facility to another because of the late charge. When moving out, found a dead rat and rat crap.Joseph A. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Propane service delivered straight to your door!