Customer Reviews for U-Haul Moving & Storage at Montgomery Hwy

3602 comentarios

1402 Montgomery Hwy   Dothan, AL 36301

(334) 794-6681

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(334) 794-6681

1402 Montgomery Hwy
Dothan, AL 36301

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MARIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
4.0

Have more than 1 person working. Have an avenue to reach the specific location most of the time, the call center is good but not with questions related to the rental equipment!

Nigel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ter C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

2nd experience with this location and no complaints at all!

Timothy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Napoleon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

India R. 
Clasificación:
2.0

Tail lights on trailer weren't working, agent said only brake and turn signals mattered. I fixed the lights myself when I got the trailer home.

Tim B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
3.0

Someone else dropped the truck off

ROSCOE FRANKLIN T. 
Clasificación:
4.0

More people in store. Are not able to answer phone because of in store customers

Doyle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia V. 
Clasificación:
5.0

El cliente no dejó un comentario.

tana E. 
Clasificación:
5.0

Staff was super organized and squared away. In and out with right equipment in no time.

Glenn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H. 
Clasificación:
1.0

The cab of the uhaul smelled like old, stale body odor and the back was infested with German roaches and water bugs. Basically unusable. Terrible experience. Will not use Uhaul ever again.

Walter V. 
Clasificación:
3.0

Great service

Kristopher F. 
Clasificación:
5.0

Staffing, I understand they personal stay business and nothing against that but I believe there should be a clerk preferably two accessible at all times. This location stays busy, seems the staff is overworked trying to be in 3 to 4 different places at any given time. Staff I commend, because they have never complained.

Kelvin G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
1.0

There were roaches in my uhaul and I won't give any of business here no more!

Jasmine G. 
Clasificación:
3.0

Make phone call waiting less. Not able to call customer service with questions had to go to office in Dothan for answers. Container was 5 days late and unable to talk to anyone about refund! Not good customer service!

Debi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
4.0

Again online and phone booking is awful.

MORGAN M. 
Clasificación:
4.0

Returned vehicle one day early, still charged full amount.

Brett S. 
Clasificación:
3.0

The staff needs to be a little more professional and not so laid back all the time as well as not comment about each other negatively to customers.

FELICIA H. 
Clasificación:
1.0

There are roaches everywhere in the storage units, my air controlled storage room has a window with broken glass and a beam running right across it and I had to pay the full amount for half the space I got. The door is very feeble so it can be easily broken but gets stuck when I try to open it. Only leaving my stuff in here because all other places are booked and I have no other choice.

Karina R.  |  First Impressions 
Clasificación:
5.0

The gentleman working this location was very nice.

Cynthia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter J. 
Clasificación:
5.0

Calling u haul pls. Don't put them on hold so long you guys are excellent Amen

Barbara S. 
Clasificación:
1.0

The storage units are run down, dirty, old, and smelly, with limited parking and only room for one truck to load at a time. Would not use again. Nasty U-Haul location I have ever used!

Lee H.  |  Overall Experience 
Clasificación:
1.0

Brianna was rude and disrespectful. They didn't have the correct amount of furniture pads I preorder/reserved and the furniture dolly. When I ask about them, Brianna said, “We don't have control of these items, so you get what we have; deal with it.” She was short with me and had a smart-aleck remark for every question. When I asked to speak with the manager, she said she wasn't here and that she was the assistant manager. U-Haul needs to demote her and retrain her in basic customer service, and she severely lacks in it . DO NOT USE THIS LOCATION!!! THEY DON'T DESERVE YOUR BUSINESS ($$$)!!! #worstcustomerexperience #neveragain #usepenske #usebudget

Lee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo G. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent G. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shonte D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY S. 
Clasificación:
1.0

I had to wait for over an hour past my reservation time the employee was very very rude there was other employees that refused to help as there was multiple people there I was charged 150 late fee I will never use this company an tell my friends an family how rude y'all treated me

Jana T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabitha R. 
Clasificación:
3.0

I’m still waiting for my receipt it suppose to be emailed to carolgalvin312@gmail.com

Lenard H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIDGET C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Talitha W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha M. 
Clasificación:
5.0

The customer service was excellent.

Gilbert G. 
Clasificación:
5.0

I was treated with respect and concern and the representative made me feel like I were doing the company a favor by coming there, thank you for your assistance.

Annie M. 
Clasificación:
3.0

There were used dirty masks in truck I saw after leaving and empty drink bottles

Edmond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Good work 👍👍

lester J. 
Clasificación:
1.0

The agent that helped me at the store was excellent however the 2 reservations I had before caused me to have a terrible experience making me drive 100 miles to this location to receive a truck. I'll never use U-Haul again

ALFREDA J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raynell W. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOUIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENA G. 
Clasificación:
5.0

Other than having to provide redundant information for every rental, it was a good experience.

Melvin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
5.0

Good to go, Thanks

Doyle J. 
Clasificación:
4.0

Nothing except I struggled with the lock box. I pit the codes in but wasn't aware that I had to take a key and turn the key thing to the bottom. When I called he didn't say anything either but all and all I had no issues. You guys were great. What can I say operator error hahahha.

Makesia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doyle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin R. 
Clasificación:
1.0

Better customer service. I rented a uhaul Saturday and returned it early I was told it would be checked in and a receipt would be emailed and I still have not gotten anything

Charles C. 
Clasificación:
4.0

I was renting a trailer to help me on my job. There was only one person in the whole place to wait on customers. It took me 40mins to get a trailer, that I had reserved ahead of time. I ran late all day.

David S. 
Clasificación:
2.0

Not friendly ,3 customers had to wait for someone to come inside.saw no males to help the girls

Michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS B. 
Clasificación:
3.0

I didnt get a option to put in the amount of gas, but I did take a picture

Latoya Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jade C. 
Clasificación:
3.0

El cliente no dejó un comentario.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl B. 
Clasificación:
5.0

Brianna was so helpful greet customer service

COURTNEY F. 
Clasificación:
5.0

This location is very busy. They really need more help, but was great to do business with.

Max F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE C.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim L. 
Clasificación:
5.0

Staff was always nice and friendly and eager to help!

Christie T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA L. 
Clasificación:
5.0

Trailer was dirty outside but the uhaul rep explained to me how to note it was dirty on the website.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Penny J.  |  Overall Experience 
Clasificación:
5.0

Best customer service in the USA, very happy with the service Thank you. Walquiria Figueroa.

Walquiria F. 
Clasificación:
3.0

The service was great. Friendly and officiant.

Lisa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trakiala B. 
Clasificación:
5.0

N/C

Daniel P. 
Clasificación:
1.0

Professional customer service is a wonderful tool to have especially whenever the world is in a pandemic however whenever you have GMs over your stores like the one that I bumped heads with while there was a lobby full of people there, I will not reccomend anyone to go there and get talked to in that manner and I also feel sorry for the young lady that was trying to help me and she told her to stop talking and get back behind the counter. The public needs your help just like your business needs the public but if she continues to run that store it won't be the pandemic fault for loss of business. She claims her name was Ashley or Emily I'm not sure what it was but she's not a true people person I do know that.

Tiffany B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri D. 
Clasificación:
2.0

Poor customer service. Trailer lights didn't work. I told cashier I didn't want the $8 protection and she charged it anyway. Made me back the trailer up into the spot when I returned.

Anthony S. 
Clasificación:
5.0

Understaffed. 4 people waiting to dropoff.

Frederick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
4.0

Customer service needs a lot of improvements, 4 phone calls and over and hour on hold before I could make a reservation.

Joseph W. 
Clasificación:
5.0

A very smooth operation.

MELVIN R. 
Clasificación:
5.0

So Brigett had gone home sick and the other lady called her and asked her if she coul come and hook up the transport because she was new and didn't know how. And Brigitte came back. Kudos to both of them they were GREAT!!!

SHELIA S. 
Clasificación:
5.0

Great people , just too bad so small location , very little parking for customers! Otherwise great people

Susan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fredrico J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyler J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nelson T.  |  Overall Experience 
Clasificación:
5.0

Ashley was amazing! She provided excellent customer service and was such a pleasure to work with.

Christopher C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H.  |  Overall Experience 
Clasificación:
5.0

Very helpful staff. Bent over backward to get me through the process.

Kenneth H.  |  First Impressions 
Clasificación:
1.0

Called several times to get in touch with them and each time I called I stayed on hold 30 to 40 minutes every time. Called in July when I moved out my storage to cancel so I continued to get letters about property lien finally I talked with someone on August 23, to cancel the storage because the person that I talked to didn't cancel it like she said. Terrible service

Sheryl C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakia J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce L.  |  First Impressions 
Clasificación:
2.0

I was assigned a unit on the second floor. There is no elevator, so I had to carry every item up a flight of stairs, and when I move out, my things will be carried down the flight of stairs. The trolleys are useless if the customer has to unpack them to get their belongings upstairs to their unit. My advice would be to install an elevator.

Casey R.  |  First Impressions 
Clasificación:
4.0

Storage area should be gated for security

Nigel H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

April V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya S.  |  Online Move In 
Clasificación:
3.0

It's pricey for a 10 x 10 metal shed. I was on a list for a better climate control. I paid the high price monthly bill and 2 days later the other storage called and told me they had my unit ready. I called u haul to see if they could prorate and give me a refund on the rest. They said no. I lost that money. Everyone I have talked to said they would prorate ... and every time you go there you have to wait to pay your bill. Cause they are under staffed all workers are outside helping with trucks while you standing inside waiting .. you need someone to stay inside to help customers at all time

Patsy P.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kyle K.  |  Overall Experience 
Clasificación:
2.0

All my previous experiences with all U-Haul locations have been excellent. This particular experience was not. Tabitha was exceptionally difficult to work with. Our family had some hiccups during our move and she was all but accommodating. However, the ending result worked out for us and we did get what we needed. I would highly recommend using U-Haul for all your storage and moving needs. I would just recommend choosing a different location to avoid any inconveniences.

Matthew R.  |  Overall Experience 
Clasificación:
5.0

From the time I came and rent out the storage unit I had no problem. If I had to speak to a employee they were always friendly and helpful. If I had to use a storage again in Dothan I'll be back at this location.

Tiffany H.  |  Overall Experience 
Clasificación:
4.0

To keep from running the employees & customers going back forth to units, get a golf cart.

Susan L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce P.  |  Overall Experience 
Clasificación:
5.0

The young lady in Dothan Al who handled my needs. Was the best ever. Professional. Extreamly curious. Very pleasant person to be around

Bruce P.  |  First Impressions 
Clasificación:
3.0

Check in was good and I was able to access the unit when I needed to. Check out was terrible. The gentleman who checked me out was very unprofessional. While walking back from the unit after showing everything was removed he proceeded to spit in the corner of the building while I was walking slightly behind him. Overall not a bad experience

Janice H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

phyllis p.  |  First Impressions 
Clasificación:
2.0

never aswered phone hard to connect

tiffany c.  |  Overall Experience 
Clasificación:
3.0

Truck pulled to the right and the seats hurt my back

Glenn W.  |  First Impressions 
Clasificación:
4.0

Staff was very friendly, helpful and efficient

Mary W.  |  Overall Experience 
Clasificación:
5.0

Great Place that was there for us the day after we sufferers Hurricane Michael in Panama City Florida to store the material things we were able to salvage.

chaddrick o.  |  Overall Experience 
Clasificación:
5.0

U-Haul employee was very helpful and efficient (Ms. Ross)

Japhet N.  |  First Impressions 
Clasificación:
5.0

My customer service experience was excellent. The hours were very convenient and they stay open later than most. I would definitely go back whenever needed.

CHARLIE S.  |  Overall Experience 
Clasificación:
5.0

Terrific service!!!

Dairian J.  |  First Impressions 
Clasificación:
3.0

Everything was great except the units were quite small.

Lynn M.  |  Overall Experience 
Clasificación:
5.0

I think there was a miss understanding. I didn't move out of my unit yet

Tameka R.  |  Overall Experience 
Clasificación:
5.0

Friendly service. Staff was very helpful in helping me find the storage that met my needs. The restroom was clean!

Catherine D.  |  First Impressions 
Clasificación:
3.0

As a deployed member I had limited access to contact management to make requests for my specific needs. I was hit with fees and was given no consideration for my special circumstance. $139 poorer.

Jasmine B.  |  Overall Experience 
Clasificación:
5.0

Had great communication during my U-Box rental experience. Let me know when it had been transported and had no issues with the moving company I hired picking it up and dropping it back off.

Kevin C.  |  Overall Experience 
Clasificación:
5.0

Staff very friendly and helpful !!!

Miguel A.  |  Overall Experience 
Clasificación:
5.0

Good customer service and very friendly

Dominique P.  |  First Impressions 
Clasificación:
1.0

I had 2 uboxes sent to this location from MA. Once at this location they were inaccessible for 2 days due to lack of organization at this UHaul facility. This cost me 300 extra dollars. Awful service.

Danielle L.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful. They met all my needs. Thank you Uhaul!

karen h.  |  Overall Experience 
Clasificación:
5.0

The GM was very helpful with assisting me with everything I need to make my move easy. .

CHYKEL T.  |  First Impressions 
Clasificación:
1.0

My things got messed up

Melissa P.  |  Overall Experience 
Clasificación:
5.0

The service was great and the Manager Jay was outstanding.

Khadarr M.  |  First Impressions 
Clasificación:
5.0

Awesome service. Thank you.

RONALD K.  |  First Impressions 
Clasificación:
3.0

would be nice to get credit back for unused portion of storage since moved out early

Suzan S. | Reservación
Clasificación:
5.0

Great service

Ladonna M.  |  Overall Experience 
Clasificación:
5.0

Customer Service was great thank you.

PETE S. | Reservación
Clasificación:
1.0

I didnt move in. The customer service. Put me in this area. I wasnt told I was gonna be in this area. So I turned it down. I booked one in Panama City

lakeisha M. | Reservación
Clasificación:
3.0

The reservation at the above facility was canceled through the rental center at 202 Santa Rosa Ave. Ft. Walton Beach.

Mark D. | Reservación
Clasificación:
1.0

After dealing with Hurricane Michael Customer service was awful. I had to eventually call the General Manager and he helped me over the phone! Also paid for a Dolly and it wasn't in it.

michelle c. | Reservación
Clasificación:
1.0

Everything in my unit was molded and had so many bugs. I now have no furniture in my new home. All my valuables completely ruined. So thank you uhaul.

Kellyn D.  |  Overall Experience 
Clasificación:
5.0

New storage units/very clean

Jorge F. | Reservación
Clasificación:
3.0

The only problem I had was when I would call, I would be sent to a call center and they couldn't really help me. Then I needed information on the storage price and the man at the store couldnt help.

Kenya W.  |  Overall Experience 
Clasificación:
2.0

We moved from Az to Al, we used boxes, they delivered them in Az and said they would deliver in Ala , boxes got here and no delivery . Was told they would and call me we a time but never did

Keith P.  |  Overall Experience 
Clasificación:
5.0

They were very helpful.

Stephanie F.  |  Overall Experience 
Clasificación:
3.0

Very clean just wish there was an elevator like the signs said

selwyn l.  |  Overall Experience 
Clasificación:
1.0

I was told it was 24 hr access at rental and found out once I paid $55 for a literal closet that it was select hours. I was very disappointed with the storage experience and won't use it again.

Misty M.  |  Overall Experience 
Clasificación:
5.0

The staff was very nice, friendly, and accommodating. Their customer service was over the top. PLEASE let them know how very much I appreciated their help.

charlene s.  |  Overall Experience 
Clasificación:
5.0

Working with the staff in person was great.

dianna p.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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    Suministros de mudanza

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    Propano

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