U-Haul Moving & Storage at Mission Ave

Clasificación:

5.0

The entire staff was considered to be very friendly, efficient, and helpful throughout the move-in process.

Clasificación:

5.0

Life savers ! Thank you

Clasificación:

2.0

Way too expensive, no prorating. Will tell people to stay away.

Clasificación:

5.0

I was not happy that I wasn't reumbursed for paying a full months rent and moved out a week later.

Clasificación:

5.0

Excellent customer service, location and hours.

Clasificación:

2.0

The staff was great. My rating is because the elevator was broken and wouldn't be fixed for 2 weeks. The only unit available was up a pretty narrow staircase. I had some large furniture and just my husband and our 5 small children. I wasn't about to kill myself over a free month of storage so I had to cancel and scramble to find something else nearby and get my 20' u-haul emptied out and back in time.

Clasificación:

5.0

Had a great experience overall...only negative is the freight elevator was not operational on the day we moved all of our big heavy furniture out of our storage unit, so the movers had to carry all of it down the stairs. Not fun!

Clasificación:

3.0

Usually long waits at the desk, one of my pillows got moldy. First 2 months I didn't receive a phone call or email, and their letter did not reach me until after the late fees on my rent were applied. My belongings were secure and safe however

Clasificación:

5.0

The second time that I have used this location, and I was treated with the utmost courtesy from everyone that works there. I'd highly recommend  this location to anyone in the San Diego North County.

Clasificación:

3.0

Attention was good, see a couple of drug addicts look a like persons walking in and out the building in the after hours...

Clasificación:

5.0

Maybe it's just this UHaul, but the service and warmth of the staff is XLNT!!

Clasificación:

4.0

Although your employees were super helpful, they are put in a position to fail w limited help. They are spread so thin and the lines are always long in addition to getting a hold of anyone on the phone. Please hire people so your workers don't get burnt out and discouraged

Clasificación:

5.0

The service was very good. But my order was not in the system. I had a print out and reservation # and it is in my online account But not in their system.

Clasificación:

5.0

Friendly service. Clean and secure

Clasificación:

1.0

Manager was rude and didn't care about me as a customer and trying to figure out an online reservation with promo. He was not nice and Justin really doesn't care to help customers who are online customers and get accurate rates and booking for storage Called 4 corporate offices before someone actually tried and realized my online promo code was valid and a glitch due to uhaul systems.

Clasificación:

4.0

I really like U-Haul's packing boxes and box tape! But because I am looking for a storage-only type facility I found the heavy amount of traffic (for U-Haul trucks, trailers, etc) to be a bit inconvenient. While U-Haul would be my go-to place for those type of things (and more boxes!), I would most likely only use a U-Haul facility for storage if it was the only thing offered at the location. Staff was super friendly and helpful! I'll be back for more boxes!!

Clasificación:

1.0

I am writing about my recent one-way U-Haul Truck Rental from El Dorado Hills to Escondido, CA. It is U-Haul Contract 22518356. I chose my destination point because they had on-site climate-control lockers. I made the locker reservation at the same time I reserved the truck. When I arrived at my destination on May 1st, they did not have a locker that was usable for me. The only 10x10 they had was on the second floor and their elevator was broken and they had no idea when it would be repaired. I had dozens of boxes on the truck and it was not acceptable to have to carry them to the second floor by steps manually. I told the check-in clerk that it would not work and my only solution was to keep my property on the truck at no extra cost until they could provide a suitable locker. He checked with an associate and told me that was OK to do. So, when I was called the following week that a suitable locker was available, I rented it, unloaded the truck and returned it. I should not have been charge anything beyond my initial fee for the truck rental, yet I was charged for an extra seven days truck rental. l request you issue me a full refund. Incidentally, right after my experience in my first attempt to return the truck I filed a complaint on the U-Haul website with both the truck and locker contract numbers and asked that I be contacted by phone. Nobody ever responded.

Clasificación:

4.0

My original unit was n the second floor, but upon arrival we were informed that the elevator was out of order. The alternate first floor unit 5x8x9 we were assigned was available according to their system, but there was a lock on it. The lock was cut only to discover that the unit was still occupied. The only other units were either too small or a larger 5x8x10 was available at a higher price, considering our situation we accepted the more expensive unit. Justin the employee assisting us was very courteous. Perhaps we should have been given the larger unit at the price of the first two units we were assigned, and given the fact that we have 1 free month of unit rental through our previous trailer rental I really cannot complain too much.

Clasificación:

5.0

Best experience with U-Haul EVER in my 58 years. THANKS SO MUCH !!!

Clasificación:

5.0

Good location and very clean

Clasificación:

4.0

Friendly, efficient, handled everything in timely manner.

Clasificación:

5.0

Very easy experience

Clasificación:

5.0

The store manager is great! He went above and beyond to help us and we really appreciate him!

Clasificación:

2.0

Gen Mgr. became upset when I refused to take delivery of trailer with faulty lights. Employee that hooked up the trailer could not rent it, but then the Gen Mgr came out & said it was OK. I refused.

Clasificación:

5.0

I've used many storage facilities and this one is by far the best one I've used. The units are immaculate and the customer service is impeccable. Highly recommend.

Clasificación:

1.0

Still is not visible on mobile app Asked 2 x

Clasificación:

5.0

Great service, clean facilities! Thank you!

Clasificación:

5.0

The manager was extremely helpful and courteous. Gracias.

Clasificación:

4.0

Not having access after 7:00 pm was not always convenient. Overall this was a great place and the staff was always helpful with good customer service.

Clasificación:

5.0

Friendly staff and great customer service. Location feels secure

Clasificación:

3.0

Jose Aguilar has no customer service skills. Not helpful and condescending with responses. Told me I was confused?! Other employees were great.

Clasificación:

5.0

Thank you for giving us the best service possible and thank you for being there for us when we really needed help. Roger is the best manager and a real professional!Thank you for everything! Michael

Clasificación:

5.0

Great place. Would do it all over again.

Clasificación:

4.0

Only negative comment was there was only one person at the front desk and a large line formed and it took about 30 minutes to get through the line.

Clasificación:

4.0

Customer service was great

Clasificación:

5.0

Very friendly and helpful.

Clasificación:

5.0

Justin was amazing, he went above and beyond to help us with our storage and equipment rental.

Clasificación:

2.0

Reservation was not what was promised on the phone when reserved. 1st floor was reserved, 2nd was provided for the price of the first floor.

Clasificación:

4.0

Wish they gave option of 24 hr access

Clasificación:

5.0

Customer service is top notch. Everyone is pleasant and helpful and go above and beyond! Thank you to all staff for your courteous service!

Clasificación:

5.0

The guys that worked there were very helpful and these are the best units I have ever used. I would highly recommend them and will use them again in the future should I need additional storage.

Clasificación:

3.0

My unit experienced a water leak I was told nothing was damaged but my items were not in the original boxes in a new unit which was difficult for me to access being disabled. A rat had been in my stuf

Clasificación:

5.0

in over 11yrs, I never had an single incident or issue with my storage space. Any minor billing issues (my fault, exp CC) we resolved immediately without and fuss whatsoever.

Clasificación:

5.0

I would recommend it to anyone looking for a storage facility

Clasificación:

5.0

Ver leasant all around

Clasificación:

5.0

Great customer service and convenience.

Clasificación:

5.0

Great experience would definitely use again.

Clasificación:

4.0

Everyone is very friendly and helpful. Easy move in.

Clasificación:

5.0

Staff was very friendly and helped me with heavy boxes.

Clasificación:

5.0

Great

Clasificación:

5.0

The staff was very friendly. I was always helped in a timely manner, which is important!

Clasificación:

3.0

Cleared out storage unit and did not receive a prorated discount for moving out in the middle of the month. Paid for a full month until August 3rd and moved out on July 15th. Just disappointed.

Clasificación:

5.0

Justin, the general manager, was outstanding. We had an issue with a UBox and he went above and beyond the call of duty to keep us happy. Justin resolved the issue and got us our boxes quickly. Thanks

Clasificación:

5.0

Very clean and secure

Clasificación:

5.0

Gracias