Customer Reviews for U-Haul Moving & Storage at Mission Ave

7,351 comentarios

950 W Mission Av   Escondido, CA 92025
(On Mission Ave in between Rock Springs Rd and Metcalf St)

(760) 741-7805

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(760) 741-7805

950 W Mission Av
Escondido, CA 92025
(On Mission Ave in between Rock Springs Rd and Metcalf St)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Clarence N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward D. 
Clasificación:
5.0

Excellent service,

Les P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith F. 
Clasificación:
5.0

Excellent equipment and service

Rebecca C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra I. 
Clasificación:
5.0

Easy check in. Easy return. Grateful …

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor S. 
Clasificación:
5.0

Great experience, the entire staff was very helpful and pleasant!

FERNANDO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY R. 
Clasificación:
5.0

On time, clean, and ready to go. Kayla was very nice and the whole process was super easy, Thank you!

paul M. 
Clasificación:
5.0

Very helpful and offered assistance and information that allowed us to accomplish our tasks for the day!

James D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
4.0

We were well taken care of, vehicle clean, needed to know where gas tank was, emergency brake location, presentation lacked alot. Return was smooth & easy. We will rent from u haul again.

Carolyn S. 
Clasificación:
5.0

Everything there is very good five stars

keydi nohemy m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

marc W. 
Clasificación:
5.0

Person who checked me in the morning of 11/28 (Kayla) is excellent, efficient and very helpful! Wonderful UHaul representative! Also the gentleman, I think his name is Joel, on the phone making the reservation was also extremely helpful with the right tips to share and getting my reservation done timely. I'm impressed with the quality customer provided by the staff, thank you!

Ellen S. 
Clasificación:
5.0

We delivered it after hours so not I reaction but it was easy and pretty quick. The only thing was someone calle some on Saturday to confirm my drop off location even though I had selected that in the reservation. I missed the call and had to call back and was on hold for about 20 mins and then on then on the phone with someone for about a half hour, which was right in the middle of my moving, so I was delayed further. He didn't know exactly why I was called in the first place because the drop off location was selected so it is frustrating that I had to spend the time I was paying for waiting to pick up and waiting g on the phone.

Cindy F. 
Clasificación:
5.0

Keep up the friendly attitude.

DAVID C. 
Clasificación:
5.0

The staff at Mission, Escondido location were EXCEPTIONAL! I only had a problem with corporate when calling for reservation as they were very pushy and I did not enjoy that part at all. Corporate employees I spoke with on the phone where not polite but abrupt and unfriendly.

Linda F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNDI D. 
Clasificación:
5.0

I had a great experience with my rental. The owner at this U-Haul branch is doing an excellent job!

Aleshia M. 
Clasificación:
5.0

We need a 10*10. Just got it yesterday, but the wrong sides. We can pay the differents.

angelique s.  |  First Impressions 
Clasificación:
5.0

Love your quick and easy service thank u

Diana Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Earl L. 
Clasificación:
5.0

The staff is first rate; knowledgeable, friendly, helpful and responsive. The vehicle was great; clean an well maintained.

STEVEN B. 
Clasificación:
5.0

Kayla O always gives great costumer service.

Juan H. 
Clasificación:
5.0

Location agent was exceptional. She was very efficient and personable. Best customer service I've experienced with U-Haul ever.

Stephen S. 
Clasificación:
5.0

Kayla the mission rd GM is the absolute best.

William S. 
Clasificación:
5.0

Really helpful, friendly, and right on time service.

Timothy S. 
Clasificación:
5.0

I don't like the online paperwork, prefer in person

Brook P. 
Clasificación:
4.0

It took too long from finishing all paper work to getting trailer connected. I had to yell for someone to help and even hooking my horn. Paper work was time stamped at 1:25, I finally was connected and could drive away at 1:50. To long for a 8 foot trailer in a yard with no other customers.

Steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ewa B. 
Clasificación:
5.0

Excellent service

Debra K. 
Clasificación:
5.0

You all was perfect!!!! You don't need improvements!!!! EXCELLENT CUSTOMER SERVICE!!!!

Tara M. 
Clasificación:
5.0

Kayla was amazing, both. One inside checking us in and the other Kayla outside checking us out. Professional, friendly, and answered all my questions. I will always use this location due to these two ladies named Kayla.

Shamra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor S. 
Clasificación:
5.0

All three of the agents I interacted with were polite, professional and knowledgeable. The location was clean and orderly and equipment in excellent condition.

Juliana J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio A. 
Clasificación:
5.0

I have been renting U-Haul from this location for over 40 years it only gets better the young lady to help me Kayla was wonderful and very informative thank you

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoseEduardo C. 
Clasificación:
3.0

the online customer portal that reflects my ubox orders was confusing. Specifically, I had moving help and I could not clarify or understand if the order I placed was for completely new uboxes or the boxes I had with my belongins from storage

Laura C. 
Clasificación:
5.0

Kayla was awesome. However we were given the wrong truck and it spit gas all over the driver when he went to put some in.

Malinda D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marjorie C. 
Clasificación:
5.0

Excellent service Friendly informative employees I was extremely satisfied and impressed with thoroughness of diagnostics for my hitch and wiring - Great Job guys

Anna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lily K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNDI D. 
Clasificación:
5.0

Friendly staff and convenient location

Terrence C. 
Clasificación:
5.0

The technician was very thorough and friendly

Dane C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Waguih A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Finn L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul S. 
Clasificación:
5.0

The store manager was amazing! She took time to make sure we had everything we needed even though she had 2 call outs that day & several customers were waiting.

Mary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Everything was great

Cesar R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rabia A. 
Clasificación:
5.0

Everybody was great. Quick & easy.

Terrance F. 
Clasificación:
5.0

Was a very good experience with very helpful people.

Greg M. 
Clasificación:
5.0

It's top notch. My preferred U-Haul location. Everyone I've dealt with has been courteous, knowledgeable, and helpful. They've made the process simple and pain free.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY C. 
Clasificación:
5.0

Thank you to all the staff members at Escondido, ca. location. They were all helpful when I had questions.

Vanessa l.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Raziel S. 
Clasificación:
5.0

Everything was great - staff were amazing and helpful - the gentleman that helped hook up the trailer and disengage on return was lovely and super helpful - overall a wonderful first time rental experience- thx you

Janice T. 
Clasificación:
5.0

James was amazing!!! He went above and beyond to make me feel like I was the only customer there. Service was amazingly fast and efficient. I'd like to give Kayla O., the GM, an "Attaboy!"

Sam G. 
Clasificación:
5.0

Everyone I talked with or had an interaction with was great..will return when needed.

Dolores R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

The guys here were awesome and super personable. ¡Gracias!

Dominic M. 
Clasificación:
5.0

James is an awesome guy. Put on the trailer hitch nice guy

Justin G. 
Clasificación:
1.0

I was supposed to be refunded 6.00 dollars and the size they say aren't true to size.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrii K. 
Clasificación:
5.0

Very easy. Kayla was excellent.

GARY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcos V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JoseEduardo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

REED K.  |  Overall Experience 
Clasificación:
5.0

For this rental location there's no need to improve because your services are excellent and all the staff are good and ready to entertain you. I'll recommend this location to my friends and customers who want to rent a U-haul.

melgar T. 
Clasificación:
3.0

Long waits and process time. Need more help at the counter.

Ryan I. 
Clasificación:
5.0

The independent dealers, 711 Center Dr, need to be held accountable for not opening and meeting the needed of customers reservation. Thanks to Kayla (both of them) at the Mission location we were able to fulfill our catering services on time.

Dorothy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marla C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

Seamless process, we received our reservation quickly and dropped it off easily thanks to the staff. Ryan was very helpful with unhitching the vehicle

Jessica J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacques L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberli C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNDI D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T.  |  First Impressions 
Clasificación:
4.0

Really u don't need to improve anything I was very satisfied with the service everyone was polite and I really liked that I didn't have to wait forever the service was the best and I thank you

Cindy M. 
Clasificación:
5.0

Very very nice Service Team. I trust them.

Robert B. 
Clasificación:
4.0

Have the counter people help the customers standing in front of them instead of continually answering the phone and making us wait.

Rich A. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus H. 
Clasificación:
5.0

A kind gentleman removed my trailer and was extra friendly and helpful

Brian P. 
Clasificación:
5.0

In the short time I had a Unit there, never a problem!

Dave R.  |  Overall Experience 
Clasificación:
5.0

Everyone&everything at Uhaul in escondido is top notch, can't say enough about them!!!!!!😊😊😊😊😊

ollie b.  |  Overall Experience 
Clasificación:
5.0

This place runs like a well oiled machine. It as super easy to unload. Staff are super friendly

Kristin S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikoll G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond t.  |  First Impressions 
Clasificación:
5.0

Great staff. Clean and convenient storage

Thelma H.  |  Overall Experience 
Clasificación:
4.0

Disappointed that you would not prorate my rent upon move out.

Janice P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehrdad S.  |  Overall Experience 
Clasificación:
5.0

Thank you U-HAUL

Betty H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jemma F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSE G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

FRED P.  |  Overall Experience 
Clasificación:
4.0

Kayla M was very helpful. Everything was easy to access and move into. The available equipment was more than we needed and all worked great. The area is well maintained and secure.

Jonathan D.  |  First Impressions 
Clasificación:
5.0

Thanks for your help If I need your help in the future I'll will be back. I'm completely satisfied with your services Dr Stan

STAN A.  |  Overall Experience 
Clasificación:
5.0

Wonderful staff, the facilities were very clean. The lady doing the cleaning was very easy to work with. We would use these facilities again.

ROBERT U.  |  Overall Experience 
Clasificación:
5.0

The storage facility was clean, well lit and secure. But most important to me was the kindness and reassurance of the manager Mike. He went above and beyond with customer satisfaction. Thanks, Mike!!!

Victoria C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea S.  |  Overall Experience 
Clasificación:
5.0

Nice and friendly

Betty H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathalie T.  |  First Impressions 
Clasificación:
5.0

This particular Uhaul was amazing. I had storage for years and I always knew my items would be safe.

Tara F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William S.  |  Overall Experience 
Clasificación:
5.0

Excellent storage facility, and well maintained! Nice and helpful staff....

Jonathan S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James K.  |  Overall Experience 
Clasificación:
5.0

The lady Deb had the place looking so clean all the time .

STEPHEN E.  |  Overall Experience 
Clasificación:
1.0

The old manager was very helpful and kind the new manager was rude and not helpful. I paid my rent always on time and I got no respect The Big Dig

OBERA J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa l.  |  First Impressions 
Clasificación:
5.0

Jose, Ryan, Kayla, and Debbie have all been very helpful and professional.

Peter M.  |  Overall Experience 
Clasificación:
5.0

Kayla is great!

Bonnie L.  |  First Impressions 
Clasificación:
5.0

The teem work is very nice welcoming and awesome

Emad M.  |  Overall Experience 
Clasificación:
5.0

Best storage in the area. The staff always went above and beyond, the place was always clean, easy access. Jose and his team were and are amazing. I was actually sad to give up my space. I will definitely use and recommend this facility again.

Jerry J.  |  Overall Experience 
Clasificación:
5.0

Always helpful.

Robert B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose D.  |  Overall Experience 
Clasificación:
5.0

Amazing service from the front desk to the grounds men! Thankful and thank them for excellent service

Raquel C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marte r.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tiffany J.  |  Overall Experience 
Clasificación:
5.0

Thank you also for your service and I will definitely come back when I need one in the future.

Yolanda N.  |  Overall Experience 
Clasificación:
5.0

Jose, Kayla and staff were great people. Very helpful and always courteous.

John W S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles S.  |  First Impressions 
Clasificación:
5.0

Everyone is always super helpful. I usually communicated with Justin but he is no longer there. All employees are super helpful.

Alexis E.  |  Overall Experience 
Clasificación:
5.0

Great experience

Soheil S.  |  Overall Experience 
Clasificación:
5.0

I appreciate the prompt service provided by Mr. Jose Del Prado and Debbie. Friendly and courteous staff.

Yolanda N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria a.  |  Overall Experience 
Clasificación:
1.0

This reservation was cancelled because the storage room was claustrophobic and very inconvenient with a big heavy door that needed to be opened while pulling a hand truck. I have yet to see the charge reversed as promised.

bob l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY T.  |  Overall Experience 
Clasificación:
5.0

This U Haul facility was excellent. All the staf members were kind efficiently working professionally with high performance nod their jobs . I was happy and want to recommend any body U Haul on mission in Escondido.

In-gyeong L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S.  |  Overall Experience 
Clasificación:
5.0

This was quite a contrast in facilities, attitude and customer service from the Poway location. I was absolutely impressed with everyone here! Thank you for all your help!

Jared S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph N.  |  First Impressions 
Clasificación:
5.0

Always friendly and helpful. Very clean and we'll maintained.

Janice P.  |  Online Move In 
Clasificación:
5.0

Always helpful , nice, and friendly

PATRICIA M.  |  Overall Experience 
Clasificación:
5.0

Very helpful cheerful employees. They all were helpful especially the employee who checked me in, I'm sorry I don't remember his name but he was great!

Sandra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica F.  |  Overall Experience 
Clasificación:
3.0

Jose at this location was excellent... but before this we problem after problem... From the previous manager (Justin) to elevator issue. But the biggest complaint is getting a hold of anyone there or at corporate. Waiting on hold for over an hour is unacceptable and not being able to find information unless you drive to your unit is unacceptable as well. Uhaul is a huge national facility... It should be run more seamlessly

Desiree P.  |  Overall Experience 
Clasificación:
5.0

Thes SUPER clean facility with very helpful staff made all the difference to me in a day that wasn’t so smooth!

Chelsea S.  |  First Impressions 
Clasificación:
1.0

If I could give this experience negative stars I would. I will NEVER EVER use uhaul again and I will tell everyone and anyone about my horrendous experience so that they don't have to use this company

Jose S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

pernilla f.  |  Overall Experience 
Clasificación:
5.0

Only the price are way over the price for the same unit at any other store.

Terry P.  |  Overall Experience 
Clasificación:
5.0

Although the system was down staff was extremely accommodating and helpful. Moving is stressful but their patient and helpful personalities decreased our anxiety.

Thelma H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M.  |  First Impressions 
Clasificación:
4.0

Manager and all the staff was helpful, hardworking and friendly.

Mitesh J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren Y.  |  Overall Experience 
Clasificación:
5.0

The staff was incredible! They were so personable and friendly! So helpful!! They made moving a little less stressful. We were unloading for 2-3 hrs. Each time they saw me, they called me by name. I highly recommend this location!!

Trina S.  |  First Impressions 
Clasificación:
5.0

Always cheerful, respectful, helpful to their customers.

Lorena L C.  |  First Impressions 
Clasificación:
5.0

Staff were always helpful.

Jeramy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY Y.  |  Overall Experience 
Clasificación:
5.0

I was pleased with every element of the rental and move in process

David B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

brandon c.  |  Overall Experience 
Clasificación:
5.0

Employees were very helpful and generous.

Matthew G.  |  First Impressions 
Clasificación:
5.0

I am impressed with the staff and the ability to recognize me after only one visit. Thank you for making this difficult time so much easier!

Becky D.  |  First Impressions 
Clasificación:
5.0

Jose and his staff were excelent

ROBERT T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANNON G.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!

Cynthia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan A.  |  First Impressions 
Clasificación:
5.0

Easy to get in and out, good location and I didnt have to worry about any of our stuff. It's great that uhaul gives you this free month to get settled in.

MARTY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara D.  |  Overall Experience 
Clasificación:
5.0

The entire staff was considered to be very friendly, efficient, and helpful throughout the move-in process.

alan v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLENN W.  |  First Impressions 
Clasificación:
5.0

Life savers ! Thank you

Tim Lawrence M.  |  Overall Experience 
Clasificación:
2.0

Way too expensive, no prorating. Will tell people to stay away.

dorian D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Martha A.  |  First Impressions 
Clasificación:
5.0

I was not happy that I wasn't reumbursed for paying a full months rent and moved out a week later.

Connie F.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service, location and hours.

Yvette D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KAI G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmin G.  |  Overall Experience 
Clasificación:
2.0

The staff was great. My rating is because the elevator was broken and wouldn't be fixed for 2 weeks. The only unit available was up a pretty narrow staircase. I had some large furniture and just my husband and our 5 small children. I wasn't about to kill myself over a free month of storage so I had to cancel and scramble to find something else nearby and get my 20' u-haul emptied out and back in time.

Brittany S.  |  First Impressions 
Clasificación:
5.0

Had a great experience overall...only negative is the freight elevator was not operational on the day we moved all of our big heavy furniture out of our storage unit, so the movers had to carry all of it down the stairs. Not fun!

Amy B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER N.  |  Overall Experience 
Clasificación:
3.0

Usually long waits at the desk, one of my pillows got moldy. First 2 months I didn't receive a phone call or email, and their letter did not reach me until after the late fees on my rent were applied. My belongings were secure and safe however

kiora r.  |  Overall Experience 
Clasificación:
5.0

The second time that I have used this location, and I was treated with the utmost courtesy from everyone that works there. I'd highly recommend  this location to anyone in the San Diego North County.

DEBORAH R.  |  First Impressions 
Clasificación:
3.0

Attention was good, see a couple of drug addicts look a like persons walking in and out the building in the after hours...

ernesto p.  |  First Impressions 
Clasificación:
5.0

Maybe it's just this UHaul, but the service and warmth of the staff is XLNT!!

Janet P.  |  Overall Experience 
Clasificación:
4.0

Although your employees were super helpful, they are put in a position to fail w limited help. They are spread so thin and the lines are always long in addition to getting a hold of anyone on the phone. Please hire people so your workers don't get burnt out and discouraged

Desiree P.  |  First Impressions 
Clasificación:
5.0

The service was very good. But my order was not in the system. I had a print out and reservation # and it is in my online account But not in their system.

James K.  |  First Impressions 
Clasificación:
5.0

Friendly service. Clean and secure

richard s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josep R.  |  Online Move In 
Clasificación:
1.0

Manager was rude and didn't care about me as a customer and trying to figure out an online reservation with promo. He was not nice and Justin really doesn't care to help customers who are online customers and get accurate rates and booking for storage Called 4 corporate offices before someone actually tried and realized my online promo code was valid and a glitch due to uhaul systems.

Krysta K.  |  First Impressions 
Clasificación:
4.0

I really like U-Haul's packing boxes and box tape! But because I am looking for a storage-only type facility I found the heavy amount of traffic (for U-Haul trucks, trailers, etc) to be a bit inconvenient. While U-Haul would be my go-to place for those type of things (and more boxes!), I would most likely only use a U-Haul facility for storage if it was the only thing offered at the location. Staff was super friendly and helpful! I'll be back for more boxes!!

Jennifer L.  |  Overall Experience 
Clasificación:
1.0

I am writing about my recent one-way U-Haul Truck Rental from El Dorado Hills to Escondido, CA. It is U-Haul Contract 22518356. I chose my destination point because they had on-site climate-control lockers. I made the locker reservation at the same time I reserved the truck. When I arrived at my destination on May 1st, they did not have a locker that was usable for me. The only 10x10 they had was on the second floor and their elevator was broken and they had no idea when it would be repaired. I had dozens of boxes on the truck and it was not acceptable to have to carry them to the second floor by steps manually. I told the check-in clerk that it would not work and my only solution was to keep my property on the truck at no extra cost until they could provide a suitable locker. He checked with an associate and told me that was OK to do. So, when I was called the following week that a suitable locker was available, I rented it, unloaded the truck and returned it. I should not have been charge anything beyond my initial fee for the truck rental, yet I was charged for an extra seven days truck rental. l request you issue me a full refund. Incidentally, right after my experience in my first attempt to return the truck I filed a complaint on the U-Haul website with both the truck and locker contract numbers and asked that I be contacted by phone. Nobody ever responded.

Michael L.  |  First Impressions 
Clasificación:
4.0

My original unit was n the second floor, but upon arrival we were informed that the elevator was out of order. The alternate first floor unit 5x8x9 we were assigned was available according to their system, but there was a lock on it. The lock was cut only to discover that the unit was still occupied. The only other units were either too small or a larger 5x8x10 was available at a higher price, considering our situation we accepted the more expensive unit. Justin the employee assisting us was very courteous. Perhaps we should have been given the larger unit at the price of the first two units we were assigned, and given the fact that we have 1 free month of unit rental through our previous trailer rental I really cannot complain too much.

Kenneth M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeramy L.  |  First Impressions 
Clasificación:
5.0

Best experience with U-Haul EVER in my 58 years. THANKS SO MUCH !!!

Janet P.  |  First Impressions 
Clasificación:
5.0

Good location and very clean

daniel f.  |  Overall Experience 
Clasificación:
4.0

Friendly, efficient, handled everything in timely manner.

Connie F.  |  First Impressions 
Clasificación:
5.0

Very easy experience

Florencio F.  |  Overall Experience 
Clasificación:
5.0

The store manager is great! He went above and beyond to help us and we really appreciate him!

Ana V.  |  Overall Experience 
Clasificación:
2.0

Gen Mgr. became upset when I refused to take delivery of trailer with faulty lights. Employee that hooked up the trailer could not rent it, but then the Gen Mgr came out & said it was OK. I refused.

Alan V.  |  Overall Experience 
Clasificación:
5.0

I've used many storage facilities and this one is by far the best one I've used. The units are immaculate and the customer service is impeccable. Highly recommend.

SHANNON G.  |  First Impressions 
Clasificación:
1.0

Still is not visible on mobile app Asked 2 x

Kelly H.  |  First Impressions 
Clasificación:
5.0

Great service, clean facilities! Thank you!

Cliffton S.  |  First Impressions