Customer Reviews for U-Haul Moving & Storage at Mission Ave

6,519 comentarios

950 W Mission Av   Escondido, CA 92025
(On Mission Ave in between Rock Springs Rd and Metcalf St)

(760) 741-7805

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(760) 741-7805

950 W Mission Av
Escondido, CA 92025
(On Mission Ave in between Rock Springs Rd and Metcalf St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Everyone is always attentive and courteous, especially Ryan.

Mario P. 
Clasificación:
5.0

Employees very courteous and helpful

Hector L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry M. 
Clasificación:
5.0

Everyone is always super helpful. I usually communicated with Justin but he is no longer there. All employees are super helpful.

Alexis E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Awesome

David L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl G. 
Clasificación:
5.0

Very good professional and friendly attitude at check out, pick up and return!

Dallas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel C. 
Clasificación:
5.0

Love this location and staff. They are friendly, helpful and quick.

Joel C. 
Clasificación:
5.0

Great service

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLIN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
4.0

Better communication when Hitch will not be available.

James M. 
Clasificación:
5.0

Great service, great value- will come back to this location because of the service I received

Alex V. 
Clasificación:
5.0

Thanks! Great service!

Fima D. 
Clasificación:
4.0

Rented a 6'x12' trailer. Asked if a pin was going to be placed on the latch, was told they are not required to install a pin. We installed our own pin. This is a safety feature and surprised it was not required. Otherwise it would be 5 stars. We traveled 400+ miles with no issues.

Mary V. 
Clasificación:
5.0

Great experience

Soheil S.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

JACK B. 
Clasificación:
5.0

Over all I had a wonderful experience. The only thing was the exit and entrance signs, they're to small to see from the Main Street.

Dulce K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ilona M. 
Clasificación:
5.0

N/C

Bret A. 
Clasificación:
1.0

very bad customer service

RAKESHR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry R. 
Clasificación:
5.0

Great service and Personalized service.

Ronald O. 
Clasificación:
5.0

The staff is as you would expect, I had to reschedule my appointment however, I did appreciate the staff doing their best.

Jessi R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Judith S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarmo H. 
Clasificación:
5.0

All staff are nice, respectful and awesome

Maria L. 
Clasificación:
5.0

Jose has very pleasant & helpful Thank you

Regina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
2.0

While we were inside processing our paperwork for the rental, our car (a new Ford F250 super pickup) was stolen from the lot. We called the police who came and said other cars and vehicles have been stolen from this U-Haul location. We were provided no discount for the inconvenience of having to rent another vehicle in order to get home.

Diane M. 
Clasificación:
5.0

Welcomed me instantly and got the intake over with quickly. Found me an Uber (I do not have an Uber account) and I was on my way in just a few minutes. Dealer was clean and well-stocked with moving supplies. I bought a few. Efficient and friendly people. Clean restroom too!

Robert B. 
Clasificación:
5.0

Great staff at this location and very helpful and communicated every thing so there wasn't any misunderstanding whatsoever. Well use this location again for my next next move.

Bryant A. 
Clasificación:
2.0

I wish that I could get the price reduced to what I used it for. I predicted to use the truck for more than half the time, but I ended up only using about 5% of the valie I paid for.

Jordan S. 
Clasificación:
5.0

Major pain that 2021 Audi SQ7, with 500 HP V8 and 7800 lb factory hitch remains unlisted as towing vehicle for auto mover, and that UHaul refuses to do anything about it. Dealer is fine; UHaul HQ is the problem.

Todd S. 
Clasificación:
5.0

Great job!

Samir K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayme S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyndi M. 
Clasificación:
5.0

Jose was great

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
3.0

Trailer brake system did not work well at times. When pulling the trailer you could feel the brakes were still engaged. Only by braking again and pulling the trailer, the braking system would function properly. I would recommend to check it for the next customer.

Alex N. 
Clasificación:
5.0

Very improved facility and vehicles

Elmus B. 
Clasificación:
5.0

Excellent customer service.. Thank you Jose and James

Sharon R. 
Clasificación:
4.0

Long Line to get your truck. Only 2 people checking in.

Cory W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek A. 
Clasificación:
5.0

I appreciate the prompt service provided by Mr. Jose Del Prado and Debbie. Friendly and courteous staff.

Yolanda N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayme S. 
Clasificación:
5.0

None, keep up the great work!

Mario B. 
Clasificación:
5.0

Very smooth and quick check-in and check-out. The staff was very friendly and got me on the road seamlessly.

JASON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

I was satisfied with the equipment and service I received at the Escondido location. The only issue I had was with app. I could not get pass the step where I was asked to take my picture before submitting a picture of the front and back of my driver's license. I did submit a picture of the front and back of my license when making the reservation. I just waited for someone to help me with the check out of equipment.

Charles B. 
Clasificación:
5.0

It was just great

James R. 
Clasificación:
4.0

The lady who helped us pickup our (reserved) truck was extremely helpful. Great U-Haul ambassador.

Bruce M. 
Clasificación:
5.0

the customer service was AMAZING!!!

Randa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alison M. 
Clasificación:
5.0

Great people

Luis T. 
Clasificación:
3.0

The employees were overwhelmed perhaps need more people on staff.

Jose N. 
Clasificación:
5.0

Excellent customer service by the employee. Sorry I forgot her name. Very friendly staff. Felt comfortable and welcomed.

Annette M. 
Clasificación:
5.0

Everything was great!

Diane H. 
Clasificación:
4.0

Excellent service

Francisco C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Héctor G. 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria a.  |  Overall Experience 
Clasificación:
5.0

Possible improvement could be to have an additional staff member available at busy times. Otherwise this U-haul location had very professional staff and met all of my needs.

Jonathan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
5.0

The woman at the front desk was fantastic. Prompt, courtesy and friendly and made the overall registration and check in a wonderful experience.

Michael S. 
Clasificación:
1.0

This reservation was cancelled because the storage room was claustrophobic and very inconvenient with a big heavy door that needed to be opened while pulling a hand truck. I have yet to see the charge reversed as promised.

bob l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa C. 
Clasificación:
5.0

Fast in fast out !

Bradley R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chezare M. 
Clasificación:
5.0

James was awesome!

Thomas K. 
Clasificación:
5.0

When I arrived When I arrived to pick up the truck, I was upset to find my reservation had been mistakenly transferred to a different location. Additionally, the location did not have the truck size I originally reserved. Very disappointing.. However, the associate at W. Mission in Escondido quickly resolved the situatiion calmly and efficiently by offering an alternate bigger truck at the same price. What had started out stressful was handled with professionalism. ¡Gracias!

Sedal L. 
Clasificación:
5.0

You need more people at the rental counter. Each transaction takes a lot of time and the lines move very slowly.

Stuart K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie S. 
Clasificación:
5.0

Hi I am a business owner. I usually rent from a competitor that is right across the street from my industrial park. Their customer service had dropped way below normal expectations for awhile. I decided to try Uhaul. You have won my business. I was very happy with everything. All the customer service personnel were great. As a business owner I liked the suggestions of upgrades. How it was presented was not over barring. The truck was great and clean. The app that you developed was fantastic. It was so easy and user friendly. You may contact me for more details with my if desired.

James K. 
Clasificación:
5.0

Great customer service. Thank you!

Debbie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyndi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge G. 
Clasificación:
5.0

Every aspect of the rental was excellent. Keep up the great work. Gracias

Daniel O. 
Clasificación:
2.0

When I went to pick up my 15 foot truck, I was told that the truck that I reserved was not clean and they would give me a larger truck at the same price. This sounded like a good deal until I saw my final bill. I used the truck to drive to La Jolla. My round-trip total mileage was 69 miles. I stopped for gas before returning the truck and bought 7 gallons, thinking that the truck probably got about 10 miles per gallon. I was surprised to see that the receipt emailed to me the next day included a $30 gas surcharge, for five additional gallons. This means that although I drove slowly and babied this truck, it ended up getting about 5 miles per gallon, the worst mileage I have ever seen in a rental truck. I called today to see how this was possible, but the manager said he would do nothing to adjust the price. I've rented many trucks from this location, but in the future I will look for other options.

Lawrence K. 
Clasificación:
5.0

The young lady at the counter was excellent and the gentleman who checked me out on return was as well. However, your site noted $1.09 per mile when in fact it was 1.39 . Please correct this as the error really doesn't reflect the quality of your employees and to make them responsible to explain the discrepancy was not fair to them. Also your moving pads are anything but that. You have BLANKETS NOT PADS. If you have been in the business as I have the 2 are extremely different. Again it is misleading and falls to your employees to explain the company's errors.

Aldo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald O. 
Clasificación:
5.0

Nothing at all. My experience here was one of the best I've ever had. James the installer was so polite, informative and did a amazing job. We need more people like him. I will definitely recommend people to this specific location.

Kim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thuan L. 
Clasificación:
5.0

maintain friendship attitude toward customer immediate availability of the vehicle honest and helpful assistance

Rodolfo L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anita P. 
Clasificación:
1.0

irresponsible dealer and did a poor job. filed complaint and U-haul never response since May 2021

Shi W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemarie M. 
Clasificación:
5.0

Great location and equipment. The wait times are always bad even if the employees are in overdrive getting stuff in and out. More employees should be at a place this size to speed up the process. When your hiring equipment like this, time is very valuable!

Ethan F. 
Clasificación:
5.0

The local store and manager (Jose) continue to provide excellent service. Our box was ready for pick-up on time, and Jose was able to correct a billing mistake. Being able to contact him on his cell phone saved me literally hours of time waiting on the central UHaul line!! Over the six months that we have used UBoxes to pack, store, and ship our belongings on a 1000 mile move, it has been a constant struggle with the central phone system and trying to access my account on-line. There has never been less than a half-hour wait to speak to someoneâ€"usually longer. Always a search to find my account. While I was able to log in at the website, my account was never accurate and updated. Only by going through the phone wait-time process was I actually able to see my account activity via an e-mail link from the phone rep. The phone system is consistently a nightmare!! Might as well not even offer it as a resource to the customer. The local site managers and staff are the problem solvers and the most effective and efficient at making the UHaul system even useable to the customer.

Patty M. 
Clasificación:
5.0

Staff was super friendly and helpful. Only issue was air conditioning did not work in truck and today was a very hot day.

Trent M. 
Clasificación:
3.0

Terrible check in process reviewing the truck damage. Couldn't take pictures of damage to vehicle which the staff ignored.

Edward G. 
Clasificación:
5.0

Good service😊

SAYED H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY T.  |  Overall Experience 
Clasificación:
5.0

This U Haul facility was excellent. All the staf members were kind efficiently working professionally with high performance nod their jobs . I was happy and want to recommend any body U Haul on mission in Escondido.

In-gyeong L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane S.  |  Overall Experience 
Clasificación:
5.0

This was quite a contrast in facilities, attitude and customer service from the Poway location. I was absolutely impressed with everyone here! Thank you for all your help!

Jared S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph N.  |  First Impressions 
Clasificación:
5.0

Always friendly and helpful. Very clean and we'll maintained.

Janice P.  |  Online Move In 
Clasificación:
5.0

Always helpful , nice, and friendly

PATRICIA M.  |  Overall Experience 
Clasificación:
5.0

Very helpful cheerful employees. They all were helpful especially the employee who checked me in, I'm sorry I don't remember his name but he was great!

Sandra W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica F.  |  Overall Experience 
Clasificación:
3.0

Jose at this location was excellent... but before this we problem after problem... From the previous manager (Justin) to elevator issue. But the biggest complaint is getting a hold of anyone there or at corporate. Waiting on hold for over an hour is unacceptable and not being able to find information unless you drive to your unit is unacceptable as well. Uhaul is a huge national facility... It should be run more seamlessly

Desiree P.  |  Overall Experience 
Clasificación:
5.0

Thes SUPER clean facility with very helpful staff made all the difference to me in a day that wasn’t so smooth!

Chelsea S.  |  First Impressions 
Clasificación:
1.0

If I could give this experience negative stars I would. I will NEVER EVER use uhaul again and I will tell everyone and anyone about my horrendous experience so that they don't have to use this company

Jose S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

pernilla f.  |  Overall Experience 
Clasificación:
5.0

Only the price are way over the price for the same unit at any other store.

Terry P.  |  Overall Experience 
Clasificación:
5.0

Although the system was down staff was extremely accommodating and helpful. Moving is stressful but their patient and helpful personalities decreased our anxiety.

Thelma H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine M.  |  First Impressions 
Clasificación:
4.0

Manager and all the staff was helpful, hardworking and friendly.

Mitesh J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lauren Y.  |  Overall Experience 
Clasificación:
5.0

The staff was incredible! They were so personable and friendly! So helpful!! They made moving a little less stressful. We were unloading for 2-3 hrs. Each time they saw me, they called me by name. I highly recommend this location!!

Trina S.  |  First Impressions 
Clasificación:
5.0

Always cheerful, respectful, helpful to their customers.

Lorena L C.  |  First Impressions 
Clasificación:
5.0

Staff were always helpful.

Jeramy L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY Y.  |  Overall Experience 
Clasificación:
5.0

I was pleased with every element of the rental and move in process

David B.  |  Online Move In 
Clasificación:
5.0

Employees were very helpful and generous.

Matthew G.  |  First Impressions 
Clasificación:
5.0

I am impressed with the staff and the ability to recognize me after only one visit. Thank you for making this difficult time so much easier!

Becky D.  |  First Impressions 
Clasificación:
5.0

Jose and his staff were excelent

ROBERT T.  |  First Impressions 
Clasificación:
5.0

Great customer service!!

Cynthia H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Martha A.  |  First Impressions 
Clasificación:
4.0

Although your employees were super helpful, they are put in a position to fail w limited help. They are spread so thin and the lines are always long in addition to getting a hold of anyone on the phone. Please hire people so your workers don't get burnt out and discouraged

Desiree P.  |  First Impressions 
Clasificación:
1.0

Manager was rude and didn't care about me as a customer and trying to figure out an online reservation with promo. He was not nice and Justin really doesn't care to help customers who are online customers and get accurate rates and booking for storage Called 4 corporate offices before someone actually tried and realized my online promo code was valid and a glitch due to uhaul systems.

Krysta K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeramy L.  |  First Impressions 
Clasificación:
5.0

Great service, clean facilities! Thank you!

Cliffton S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
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    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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