Rented a 6'x12' trailer. Asked if a pin was going to be placed on the latch, was told they are not required to install a pin. We installed our own pin. This is a safety feature and surprised it was not required. Otherwise it would be 5 stars. We traveled 400+ miles with no issues.Mary V.
Customer Reviews for U-Haul Moving & Storage at Mission Ave
Escondido, CA 92025
(On Mission Ave in between Rock Springs Rd and Metcalf St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great experienceSoheil S. | Overall Experience
Keep up the good workJACK B.
Over all I had a wonderful experience. The only thing was the exit and entrance signs, they're to small to see from the Main Street.Dulce K.
El cliente no dejó un comentario.Philip W.
El cliente no dejó un comentario.Ilona M.
very bad customer serviceRAKESHR P.
El cliente no dejó un comentario.Jerry R.
Great service and Personalized service.Ronald O.
The staff is as you would expect, I had to reschedule my appointment however, I did appreciate the staff doing their best.Jessi R.
El cliente no dejó un comentario.Julio D.
El cliente no dejó un comentario.Manuel C.
El cliente no dejó un comentario.Taylor G.
El cliente no dejó un comentario.Judith S.
El cliente no dejó un comentario.Jarmo H.
All staff are nice, respectful and awesomeMaria L.
Jose has very pleasant & helpful Thank youRegina S.
El cliente no dejó un comentario.Jeffrey H.
While we were inside processing our paperwork for the rental, our car (a new Ford F250 super pickup) was stolen from the lot. We called the police who came and said other cars and vehicles have been stolen from this U-Haul location. We were provided no discount for the inconvenience of having to rent another vehicle in order to get home.Diane M.
Welcomed me instantly and got the intake over with quickly. Found me an Uber (I do not have an Uber account) and I was on my way in just a few minutes. Dealer was clean and well-stocked with moving supplies. I bought a few. Efficient and friendly people. Clean restroom too!Robert B.
Great staff at this location and very helpful and communicated every thing so there wasn't any misunderstanding whatsoever. Well use this location again for my next next move.Bryant A.
I wish that I could get the price reduced to what I used it for. I predicted to use the truck for more than half the time, but I ended up only using about 5% of the valie I paid for.Jordan S.
Major pain that 2021 Audi SQ7, with 500 HP V8 and 7800 lb factory hitch remains unlisted as towing vehicle for auto mover, and that UHaul refuses to do anything about it. Dealer is fine; UHaul HQ is the problem.Todd S.
Great job!Samir K.
El cliente no dejó un comentario.Ara G.
El cliente no dejó un comentario.Jayme S.
El cliente no dejó un comentario.Cyndi M.
Jose was greatMichael S.
El cliente no dejó un comentario.John L.
Trailer brake system did not work well at times. When pulling the trailer you could feel the brakes were still engaged. Only by braking again and pulling the trailer, the braking system would function properly. I would recommend to check it for the next customer.Alex N.
Very improved facility and vehiclesElmus B.
Excellent customer service.. Thank you Jose and JamesSharon R.
Long Line to get your truck. Only 2 people checking in.Cory W.
El cliente no dejó un comentario.Derek A.
I appreciate the prompt service provided by Mr. Jose Del Prado and Debbie. Friendly and courteous staff.Yolanda N. | First Impressions
El cliente no dejó un comentario.Jayme S.
None, keep up the great work!Mario B.
Very smooth and quick check-in and check-out. The staff was very friendly and got me on the road seamlessly.JASON B.
El cliente no dejó un comentario.Ryan C.
I was satisfied with the equipment and service I received at the Escondido location. The only issue I had was with app. I could not get pass the step where I was asked to take my picture before submitting a picture of the front and back of my driver's license. I did submit a picture of the front and back of my license when making the reservation. I just waited for someone to help me with the check out of equipment.Charles B.
It was just greatJames R.
The lady who helped us pickup our (reserved) truck was extremely helpful. Great U-Haul ambassador.Bruce M.
the customer service was AMAZING!!!Randa O.
El cliente no dejó un comentario.Alison M.
Great peopleLuis T.
The employees were overwhelmed perhaps need more people on staff.Jose N.
Excellent customer service by the employee. Sorry I forgot her name. Very friendly staff. Felt comfortable and welcomed.Annette M.
Everything was great!Diane H.
Excellent serviceFrancisco C.
El cliente no dejó un comentario.HÃ©ctor G.
El cliente no dejó un comentario.victoria a. | Overall Experience
Possible improvement could be to have an additional staff member available at busy times. Otherwise this U-haul location had very professional staff and met all of my needs.Jonathan P.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Taylor M.
El cliente no dejó un comentario.Paul H.
The woman at the front desk was fantastic. Prompt, courtesy and friendly and made the overall registration and check in a wonderful experience.Michael S.
This reservation was cancelled because the storage room was claustrophobic and very inconvenient with a big heavy door that needed to be opened while pulling a hand truck. I have yet to see the charge reversed as promised.bob l. | Overall Experience
El cliente no dejó un comentario.Lisa C.
Fast in fast out !Bradley R.
El cliente no dejó un comentario.Chezare M.
James was awesome!Thomas K.
When I arrived When I arrived to pick up the truck, I was upset to find my reservation had been mistakenly transferred to a different location. Additionally, the location did not have the truck size I originally reserved. Very disappointing.. However, the associate at W. Mission in Escondido quickly resolved the situatiion calmly and efficiently by offering an alternate bigger truck at the same price. What had started out stressful was handled with professionalism. ¡Gracias!Sedal L.
You need more people at the rental counter. Each transaction takes a lot of time and the lines move very slowly.Stuart K.
El cliente no dejó un comentario.Marie S.
Hi I am a business owner. I usually rent from a competitor that is right across the street from my industrial park. Their customer service had dropped way below normal expectations for awhile. I decided to try Uhaul. You have won my business. I was very happy with everything. All the customer service personnel were great. As a business owner I liked the suggestions of upgrades. How it was presented was not over barring. The truck was great and clean. The app that you developed was fantastic. It was so easy and user friendly. You may contact me for more details with my if desired.James K.
Great customer service. Thank you!Debbie W.
El cliente no dejó un comentario.Cyndi M.
El cliente no dejó un comentario.Jorge G.
Every aspect of the rental was excellent. Keep up the great work. GraciasDaniel O.
When I went to pick up my 15 foot truck, I was told that the truck that I reserved was not clean and they would give me a larger truck at the same price. This sounded like a good deal until I saw my final bill. I used the truck to drive to La Jolla. My round-trip total mileage was 69 miles. I stopped for gas before returning the truck and bought 7 gallons, thinking that the truck probably got about 10 miles per gallon. I was surprised to see that the receipt emailed to me the next day included a $30 gas surcharge, for five additional gallons. This means that although I drove slowly and babied this truck, it ended up getting about 5 miles per gallon, the worst mileage I have ever seen in a rental truck. I called today to see how this was possible, but the manager said he would do nothing to adjust the price. I've rented many trucks from this location, but in the future I will look for other options.Lawrence K.
The young lady at the counter was excellent and the gentleman who checked me out on return was as well. However, your site noted $1.09 per mile when in fact it was 1.39 . Please correct this as the error really doesn't reflect the quality of your employees and to make them responsible to explain the discrepancy was not fair to them. Also your moving pads are anything but that. You have BLANKETS NOT PADS. If you have been in the business as I have the 2 are extremely different. Again it is misleading and falls to your employees to explain the company's errors.Aldo P.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Ronald O.
Nothing at all. My experience here was one of the best I've ever had. James the installer was so polite, informative and did a amazing job. We need more people like him. I will definitely recommend people to this specific location.Kim C.
El cliente no dejó un comentario.Thuan L.
maintain friendship attitude toward customer immediate availability of the vehicle honest and helpful assistanceRodolfo L.
El cliente no dejó un comentario.Anita P.
irresponsible dealer and did a poor job. filed complaint and U-haul never response since May 2021Shi W.
El cliente no dejó un comentario.Rosemarie M.
Great location and equipment. The wait times are always bad even if the employees are in overdrive getting stuff in and out. More employees should be at a place this size to speed up the process. When your hiring equipment like this, time is very valuable!Ethan F.
The local store and manager (Jose) continue to provide excellent service. Our box was ready for pick-up on time, and Jose was able to correct a billing mistake. Being able to contact him on his cell phone saved me literally hours of time waiting on the central UHaul line!! Over the six months that we have used UBoxes to pack, store, and ship our belongings on a 1000 mile move, it has been a constant struggle with the central phone system and trying to access my account on-line. There has never been less than a half-hour wait to speak to someoneâ€"usually longer. Always a search to find my account. While I was able to log in at the website, my account was never accurate and updated. Only by going through the phone wait-time process was I actually able to see my account activity via an e-mail link from the phone rep. The phone system is consistently a nightmare!! Might as well not even offer it as a resource to the customer. The local site managers and staff are the problem solvers and the most effective and efficient at making the UHaul system even useable to the customer.Patty M.
Staff was super friendly and helpful. Only issue was air conditioning did not work in truck and today was a very hot day.Trent M.
Terrible check in process reviewing the truck damage. Couldn't take pictures of damage to vehicle which the staff ignored.Edward G.
Good serviceðŸ˜ŠSAYED H.
El cliente no dejó un comentario.Tammy M.
El cliente no dejó un comentario.Angel T.
Great People from the GM to the young lady at the counterWilliam S.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Johnadrian C.
El cliente no dejó un comentario.Biliana S.
The staff was very friendly, helpful and extremely professional. The use of IT was amazing and made the experience a pleasure!Jonathan D.
El cliente no dejó un comentario.Mark R.
Jose went above and beyond to accommodate me with a different truck per my request. Great customer service!Faisal N.
Everything was as stated in the website.Marlene L.
Very friendly and pleasant on pick up and return making moving day a little less stressful.Tracy M.
El cliente no dejó un comentario.Ronald O.
El cliente no dejó un comentario.Barry K.
A little slow for my timing for moving. It worked out okay.Jack S.
El cliente no dejó un comentario.Brianna F.
No complaints, the whole transaction went smooth! Thanks Jose!Majlinda K.
I was told that I could have access to my unit if I arrived after hours. However, when I arrived, I was told that the facility had no access after 10pm. I drove 12 hours from Arizona and I hired a mover to help me and the money was wasted because the facility did not honor their agreement. A sign was even posted that stated 24 hour access upon arrangement and still I was not allowed a wasted time and money. I had to move everything in the next day alone. Also, when I arrived, one of the employees refused to unhook my car tow and I had to do it myself. The workers were still on site and working until well after 10pm, yet they did not allow me access to my unit after 10pm and refused to help me un-hitch my vehicle form the car tow. This U-Haul is also surrounded by many drug addicts and disreputable looking individuals. If I had known that ahead of time, them I would not have used it. Some of the staff were rude and unhelpful. Shame on U-Haul and I will be sure to spread the word to all my colleagues and friends that they should use Penske or another service, rather than to deal with this despicable service at every level. Your organization should provide some sort of compensation to me for this disturbing experience. Perhaps a partial refund of some sort, or a discount on my monthly storage fee would be understandable and welcomed.Hasan A.
El cliente no dejó un comentario.Shikang Y.
Wait times can sometimes be long. They need more staff to help out.Gary M.
El cliente no dejó un comentario.TIMOTHY T. | Overall Experience
This U Haul facility was excellent. All the staf members were kind efficiently working professionally with high performance nod their jobs . I was happy and want to recommend any body U Haul on mission in Escondido.In-gyeong L. | Overall Experience
El cliente no dejó un comentario.Shane S. | Overall Experience
This was quite a contrast in facilities, attitude and customer service from the Poway location. I was absolutely impressed with everyone here! Thank you for all your help!Jared S. | Overall Experience
El cliente no dejó un comentario.Mary N. | Overall Experience
El cliente no dejó un comentario.Joseph N. | First Impressions
Always friendly and helpful. Very clean and we'll maintained.Janice P. | Online Move In
Always helpful , nice, and friendlyPATRICIA M. | Overall Experience
Very helpful cheerful employees. They all were helpful especially the employee who checked me in, I'm sorry I don't remember his name but he was great!Sandra W. | First Impressions
El cliente no dejó un comentario.Monica F. | Overall Experience
Jose at this location was excellent... but before this we problem after problem... From the previous manager (Justin) to elevator issue. But the biggest complaint is getting a hold of anyone there or at corporate. Waiting on hold for over an hour is unacceptable and not being able to find information unless you drive to your unit is unacceptable as well. Uhaul is a huge national facility... It should be run more seamlesslyDesiree P. | Overall Experience
Thes SUPER clean facility with very helpful staff made all the difference to me in a day that wasn’t so smooth!Chelsea S. | First Impressions
If I could give this experience negative stars I would. I will NEVER EVER use uhaul again and I will tell everyone and anyone about my horrendous experience so that they don't have to use this companyJose S. | First Impressions
El cliente no dejó un comentario.pernilla f. | Overall Experience
Only the price are way over the price for the same unit at any other store.Terry P. | Overall Experience
Although the system was down staff was extremely accommodating and helpful. Moving is stressful but their patient and helpful personalities decreased our anxiety.Thelma H. | First Impressions
El cliente no dejó un comentario.Katherine M. | First Impressions
Manager and all the staff was helpful, hardworking and friendly.Mitesh J. | Overall Experience
El cliente no dejó un comentario.Lauren Y. | Overall Experience
The staff was incredible! They were so personable and friendly! So helpful!! They made moving a little less stressful. We were unloading for 2-3 hrs. Each time they saw me, they called me by name. I highly recommend this location!!Trina S. | First Impressions
Always cheerful, respectful, helpful to their customers.Lorena L C. | First Impressions
Staff were always helpful.Jeramy L. | Overall Experience
El cliente no dejó un comentario.TIFFANY Y. | Overall Experience
I was pleased with every element of the rental and move in processDavid B. | Online Move In
El cliente no dejó un comentario.brandon c. | Overall Experience
Employees were very helpful and generous.Matthew G. | First Impressions
I am impressed with the staff and the ability to recognize me after only one visit. Thank you for making this difficult time so much easier!Becky D. | First Impressions
Jose and his staff were excelentROBERT T. | First Impressions
El cliente no dejó un comentario.SHANNON G. | Overall Experience
Great customer service!!Cynthia H. | First Impressions
El cliente no dejó un comentario.Susan A. | First Impressions
Easy to get in and out, good location and I didnt have to worry about any of our stuff. It's great that uhaul gives you this free month to get settled in.MARTY F. | Overall Experience
The entire staff was considered to be very friendly, efficient, and helpful throughout the move-in process.alan v. | First Impressions
El cliente no dejó un comentario.Martha A. | First Impressions
Although your employees were super helpful, they are put in a position to fail w limited help. They are spread so thin and the lines are always long in addition to getting a hold of anyone on the phone. Please hire people so your workers don't get burnt out and discouragedDesiree P. | First Impressions
Manager was rude and didn't care about me as a customer and trying to figure out an online reservation with promo. He was not nice and Justin really doesn't care to help customers who are online customers and get accurate rates and booking for storage Called 4 corporate offices before someone actually tried and realized my online promo code was valid and a glitch due to uhaul systems.Krysta K. | First Impressions
El cliente no dejó un comentario.Jeramy L. | First Impressions
I've used many storage facilities and this one is by far the best one I've used. The units are immaculate and the customer service is impeccable. Highly recommend.SHANNON G. | First Impressions
Great service, clean facilities! Thank you!Cliffton S. | First Impressions
Customer service is top notch. Everyone is pleasant and helpful and go above and beyond! Thank you to all staff for your courteous service!Elizabeth P. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!