Customer Reviews for U-Haul Moving & Storage at Miller Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

3,822 comentarios

G-3341 Miller Rd   Flint, MI 48507
(Off I-75)

(810) 733-3250

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(810) 733-3250

G-3341 Miller Rd
Flint, MI 48507
(Off I-75)

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

ALLISON L.  |  First Impressions 
Clasificación:
3.0

3 different times I tried to access my unit(during my hours) and the doors were locked!!! Ms.Barbara was very helpful,friendly,and professional but I was not happy with the doors being locked @ 8am!!!I was charged for the mo.of Oct...I moved out @ 8:15 am on Oct.11,2021.

denise l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Demar J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KImberly M.  |  Overall Experience 
Clasificación:
3.0

First, the reserved space was NOT available even though I booked over a month ahead. Ended up renting TWO smaller rooms. Could NEVER get through by phone to a real person at the office for help - always re-directed to a national number with no knowledge of my local situation. When I showed up at the office the people were nice and helpful, but I spent a lot of time making unnecessary trips over there because they didn't answer the phone. Twice the big bay doors were not unlocked when I needed them open (including move-out) and I had to drive up the street a mile to the main office (since they didn't answer the phone) to get them open - very unhelpful when you're paying movers by the hour! Place was very clean and staff very helpful when you could find them, but really - answer your phone! Or let people leave a message at the local office instead of getting transferred to someone who can't help with a local problem

Christine D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest M.  |  First Impressions 
Clasificación:
2.0

I was supposed to receive one month free because I rented a uhaul trailer to move. I was told multiple times that my card would not be charged and it has been. I've called 2 different uhaul customer service numbers with no answers. Called the storage facility multiple times during business hours and no one answers. Not sure how you are supposed to get anything fixed when you can't reach anyone.

Rachel S.  |  Online Move In 
Clasificación:
4.0

I've used uhaul many times, and always satisfied. I would definitely recommend!

DEANNA DORSTINE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tayetta Y.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shelia N.  |  First Impressions 
Clasificación:
1.0

And you can't even contact anyone to cancel the stupid thing.

Brittany K.  |  Online Move In 
Clasificación:
5.0

Didn't realize the options to store your stuff

Lanny W.  |  First Impressions 
Clasificación:
4.0

Service was very nice. It has the wrong move out dates

vanessa h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole J.  |  Overall Experience 
Clasificación:
2.0

You have the wrong phone number and I don’t have any uhaul associated

Theresa L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Patti m.  |  Overall Experience 
Clasificación:
5.0

Both times I came, both gentlemen were very nice and caring. I truly appreciate it.

Tatiana A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tambala e.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

FERMEKO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE B.  |  Overall Experience 
Clasificación:
5.0

Yes I would recommend U-Haul to friends and family

vicky w.  |  First Impressions 
Clasificación:
2.0

It was poor communication about how to access the code and room. I wasted many hours holding on the phone to speak with someone. It was extremely frustrating and I didn't get done moving my mom things till late in the morning. I was very upset and when I got there I had to call the police because someone was sleeping in their storage unit and I was scared to walk down the hall feeling very unsafe. This has been the worst experience I've ever had.

ANGELINA MARIA M.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

DAMASCUS R.  |  Overall Experience 
Clasificación:
5.0

Great staff

JENNIFER LYNN U.  |  Overall Experience 
Clasificación:
5.0

Barb is an excellent customer service professional!

Sherry D.  |  First Impressions 
Clasificación:
4.0

I'm it sure why the storage door is out of use during weekends and Fridays, opening that access would be great. R36 needs to be placed on new hinges or something, it's hanging low and is difficult to lock/unlock. Also please tell the central DC location at 2215 5th st. NW to clear out their truck area. It was impossible to leave the 10' truck I rented it and they had trucks in the fire lane for what would be a fire precaution for their storage building. Thank you for everything!

Drew M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Alexys A.  |  Online Move In 
Clasificación:
1.0

The assistant manager Melissa Pearl is very inconsiderate of the customers she does not show any type of concerned or respect for the customers well-being or property and the bathrooms is very dirty

Jose D.  |  Overall Experience 
Clasificación:
2.0

I had two storage units one at the Miller Rd and Ballenger location and one at the Miller Rd and Lennon location. I'll start with the Miller Rd and Lennon location first. Initially everything was fine, then the main office moved. This location sits right next to a run down motel that caters to a criminal element of the Flint. I didn't feel safe. Around September or October 2020 I visited my storage unit and encountered a real foul smell in the back entrance hallway. The smell was emanating from a unit two door down. I looked in my storage unit and found mouse droppings from front to back. I had no food or perishable items in my unit. I went to the front office and spoke to the lady in the office to report it. I was really angry! I decided to move. The second unit I rented was at the Lennon/Miller road location. That location was nicer, but always busy. You would have to stand in line for about 10-15 minutes to speak to someone. I didn't find the staff friendly or professional- dropping f-bombs, or repeatedly answering your question with the same phrase, "we don't have it." I would call the customer service number and the agent would promise to send the store a message to correct an issue and then... nothing would happen. I have utilized the Uhaul facilities off and on since 2009 (e.g., three different cities). I moved to another city and decide on a different to try a different storage vendor.

Janice J.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Jennifer G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jared H.  |  Online Move In 
Clasificación:
5.0

Customer service was very polite and professional.

ANJUNETTE Latreece L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DENISE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alisia O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TERESSA V.  |  First Impressions 
Clasificación:
5.0

Barbara is awesome. Very professional and friendly. She is a keeper. Thank you for managers like her.

Edith j.  |  First Impressions 
Clasificación:
4.0

I had to be sent to the Flint location after the Birch Run location straight DENIED taking my truck back. The owner in Birch Run is a straight moron and has no clue how to treat customers. He also lets his employees treat customers like trash. When called out on their nasty piss poor attitudes, I was told to leave and take my truck with me. SMH Really, its Uhauls truck but hey why not. That location has TONS of negative comments and complaints about owner and employees. BEWARE!!

Lisa S. 
Clasificación:
1.0

I will be moving my stuff elsewhere the staff was unavailable to help me down the road. And I already paid starting yesterday and still have to move my stuff in and return the rental truck by 8am down the road.

Wendy C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barry P. 
Clasificación:
5.0

Staff friendly and professional, offered options and clearly explained details of rental. Great start to a long day of moving. Thank you!!

Charles M. 
Clasificación:
3.0

The reason that I rated fairly low is because I arrived about a half hour after my reservation time and still had to wait a half hour for my rental. That's really on the previous customer not the U-Haul facility.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystalmarie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
1.0

Reservations for 17 trucks made 6 months in advance for a large festival (fifth year in a row) were not honored. Rented small trucks, we were told 24 hours out I was getting 26 footers, which would not fit in most of our locations. I asked why the reservation said the were several small trucks still in the reservation I was told "You didn't have ANY trucks this morning." Reworked the entire plan to accommodate larger trucks, picked up the trucks the next day and there were 8 smaller trucks. This caused a bigger problem because we had staged our supplies anticipating all 26 foot trucks. After five years of renting 15 or more trucks, as others throughout the year, it was unbelievable to be told that because we wanted to store supplies (for one of the largest road races in the Midwest) they could not let us have the trucks we ordered "to just sit around with water in them". Flint, Michigan is experiencing a water crisis that is known worldwide, it's unfortunate U-Haul was unwilling to accommodate our attempt to provide exceptional customer service to our runners.

ANNETTE O. 
Clasificación:
4.0

Not much. Staff is friendly and efficient. Gracias.

Jerry L. 
Clasificación:
3.0

Van did the job. Inside dirty had to cover floor so boxes would not pick up anything. Also kept chiming that it needed a oil change.

Michaelrudolph M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kalin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

david C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rob R. 
Clasificación:
3.0

Bad customer service. Had to talk to a “Allison” who was rude greeting and talk to and was rude when asked to explain the rental process. She was there when I returned the keys and the vehicle and she was just very short in her conversation.

Lavanya C. 
Clasificación:
5.0

My experience was great. The young man that helped me was very polite and patient. I would recommend Uhaul. I called the day I wanted the rental and I was able to get a truck. Great service !!!!!

Linda W. 
Clasificación:
5.0

We experienced a flat tire ... great roadside assistance at no fee to us. Fantastic!

Janet A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

CJ was awesome!

Julie D. 
Clasificación:
5.0

I was told I had to go to Dort Hwy and pay, Dort Hwy said I did nor because I have a card on file and I could use the card on file.

Ayanamarie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwardbruce M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephanie R. 
Clasificación:
5.0

Excellent experience at both locations. Went very smooth on both ends.

Chrissy B. 
Clasificación:
5.0

Thanks again I use uhaul all the time for helping my frrinds move

Matthewbruce C. 
Clasificación:
5.0

U could put weed n the car. Rolled.. Lighters to.

Patrickgeorge C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
2.0

I would probably never reccomend anyone use this u-haul unless your desperate. Poor customer service. I would hope Barb at that location doesn't treat every customer as if they were a burden. Worst u-haul rental I have ever done.

Stanley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarretta L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caitlin H. 
Clasificación:
5.0

Excellent people to deal with!! They were extremely helpful with all my questions and pick up and drop off was a breeze! ¡Gracias!

Mary R. 
Clasificación:
5.0

great job keep up the good work !

Heathrobert D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kennethjoseph J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earlfloyd H. 
Clasificación:
5.0

The guy who helped us check out was amazing. He was friendly, and made us laugh a lot!! We had an amazing experience at this location. This was the easiest I've time I've ever experienced at Uhaul. Thank you for making our move easier!

Jacqueline H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Myrna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

They were very helpful, this was for a move across state, initially was going to bring it back to the starting location, they found d a dropoff site 20 miles from where we were going to drop it off for less money. I would definitely although I hope I never move again, use again.

Peggysue A. 
Clasificación:
5.0

Think of anything at this time

Jimmy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamespatrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl B. 
Clasificación:
5.0

Service was amazing! Definitely coming back every time

Leah B. 
Clasificación:
3.0

long wait eventhough we reserved online and also when my husband went to hook up the trailer, the one he was supposed to get was not there so the paperwork had to be corrected with a different trailer

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ty E. 
Clasificación:
3.0

Check in was way too slow. Took over half an hour and I was only the third person in line. Need a second check in clerk. And there was only one person to find and attach trailers. Need more staff!

Edward W. 
Clasificación:
5.0

Excellent staff - each and every one! Terrific management!

Margaret P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Caroline R. 
Clasificación:
5.0

Great service!!! Really appreciate this U Haul team and location.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy H. 
Clasificación:
3.0

Have more representatives available so the wait isn't long and frustrating!!

Adriannemichele S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jody D. 
Clasificación:
5.0

The miller road store is run very well, the employees are courteous and efficient.

Garroldalbert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brendan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roberteugene S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah M. 
Clasificación:
5.0

The person who took care of me did an outstanding Job.

paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaronmatthew G. 
Clasificación:
4.0

Nice guys there. Understaffed but that seems to be the norm today. Loud truck but did the job!

Mary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephenjoseph S. 
Clasificación:
5.0

Have more employees to help customers.

Mike M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chadchristopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky B. 
Clasificación:
4.0

Early morning pick up was long only one clerk at first. 45 minutes after my reservation I finally got going

Harold A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINICK H. 
Clasificación:
5.0

Super easy to deal with. The crew was awesome

Stevenkyle L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
3.0

A direct phone number for hitch customers and provide employees proper equipment to install hitches

Howard W. 
Clasificación:
5.0

Excellent Service On MillerRd!

Gailann L. 
Clasificación:
1.0

Stop overcharging people!!!

Deontrey C. 
Clasificación:
3.0

There was only one employee working on a busy summer Saturday morning. He was very nice but the process took forever! The uhaul was not swept prior and had broken glass in it.

Angela B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

Top notch service.

Lori AND Kevin Zio Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

El cliente no dejó un comentario.

tony K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Velma A. 
Clasificación:
1.0

I had the worst experience ever dealing with Uhaul. I didn't get the size truck that I reserved, which meant I had to get a larger truck and come out of more money for gas, the truck gerked the whole was to my designation. 40 minutes away from my destination, one of the ramp to the car trailer flew off while I was driving down the highway. I called roadside assistance and had to wait over 4 hours in the middle of the night for assistance, with my daughter. I was told the tow truck would tow myself, my passengers and the uhaul truck to our destination, that never happened...the whole experience was unacceptable. I will NEVER use uhaul again!

Latoya B. 
Clasificación:
5.0

Thank you!!

Tammylynn E. 
Clasificación:
5.0

When dropping off the trailer, the sign said to wait with my vehicle, which I did, for a while. I had to go in to get somebody to check the trailer in.

Jim A. 
Clasificación:
5.0

I had a great experience. Dave was particularly helpful. I would commend his exemplary customer service!

Colin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corey P. 
Clasificación:
5.0

The employees here were friendly and got me on and out very quickly.

Amanda T. 
Clasificación:
3.0

There was garbage (papers) in the cab that hadn't been cleaned out. When we got it home the seal on the dolly was broken so we had to call on that so we wouldn't get charged. Obviously that hadn't been checked prior to us getting it. People were very friendly.

Cherylrenee S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
2.0

The truck I had was great for about 15 minutes. After that the power steering went out. The ac stopped working and hauls roadside assistance hung up on me.

Michaeljoseph S. 
Clasificación:
5.0

They were AWESOME... Their vehicles lined up to go out were sparkling clean... Corporate Stores are the only way to go !!!

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

shonda L. 
Clasificación:
4.0

This location was friendly but was not to happy about the instructions of changing the chains and straps on the auto transporter.

Gregory F. 
Clasificación:
5.0

The 10 ft. Truck i rented had Not been swept out - so your threat of charging me if i dont sweep it out Is upsetting / but i did sweep it out Twice once to use it first / and once to return it .

Matthewbruce C. 
Clasificación:
5.0

Nothing. The staff was courteous and professional

James K. 
Clasificación:
4.0

We tried the self check out. Wasn't very pleased. Had to wait 15 min for approval. Decided to go in and see if they could help to move the process along. He said it's something new they are trying and hopefully the truck was accessible. Lots of damage on the truck, little to no gas. The staff was friendly and helpful.

Philip K. 
No se han enviado comentarios para esta ubicación.

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