Customer Reviews for U-Haul Moving & Storage at Milford Pkwy

142 reviews

751 Chamber Dr   Milford, OH 45150

(513) 322-2958

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(513) 322-2958

751 Chamber Dr
Milford, OH 45150

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The truck ran great. I took it from one state to another and back again on interstate highways and small hilly roads It exceeded my expectations.

Nancy S. 
Rating:
5.0

Michelle was very helpful getting us set up for our move today.

THOMAS P. 
Rating:
5.0

Love the fact that there are moving carts available to use. Made the moving process so much easier and faster.

Andy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Stephanie Collins was very Helpful and Dave Valentine. They were Both Professional and knowledgeable for what they do . Most of All patients.

eddie a.  |  First Impressions 
Rating:
5.0

The ladies who helped me were great. It's a beautiful facility and I like the security features.

William B.  |  First Impressions 
Rating:
5.0

The people in the office were very helpful and friendly

Jeff S.  |  First Impressions 
Rating:
5.0

The closest gas station was out of gas. Not sure how that was my fault, but still was penalized! Need to have some grace!

JEREMY E. 
Rating:
5.0

return app did not work very well

ANDREW M. 
Rating:
5.0

The gentleman that has been assisting me with my units and rental equipment is very nice and a pleasure to deal with. I truly enjoy using u haul.

Alex K. 
Rating:
5.0

Everyone was so friendly and accommodating! I was helped quickly and the facility was awesome and well maintained!

Christy B.  |  First Impressions 
Rating:
5.0

All good

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

DANNY R. 
Rating:
5.0

All the people there are very nice and helpful great bunch of hard working people

Joanne S.  |  Overall Experience 
Rating:
1.0

Probably the WORST experience I've ever had with a U-Haul place. Don't even TRY to call them. You will sit on hold for twenty minutes! They will answer but then just leave you on hold. Went to pick up the truck, absolutely no one around to help us. There were multiple customers just standing around waiting on someone to help us. Stood and waited for about 10-15 minutes. ONE person came in just to tell the first person they were waiting on they lost their key. Already not looking promising. Two more employees walk out and not really even acknowledging anyone. Helps the person in front of us luckily all they had to do was drop off a key. Woman came to help us not really helping, still engaging in the conversation about the lost key. She asks me about my emergency contacts I spell out my husbands name.. A nice shitty response of “well I know how to spell that.” Just trying to help out cause there's multiple ways to spell his name. Drop off the keys easy peasey… One of our mover helpers had thought he lost his sunglasses in the truck (our fault obviously) so now here I am on hold. AGAIN. 15 MINUTES. COME ON PEOPLE. I just need to know if the sunglasses are there. I will never EVER come here again. I hope someone reads this and doesn't even try to call them cause they won't answer and will just be shitty to you

NATALIE P. 
Rating:
5.0

Ive used this location often as the personnel are excellent. The vehicle/trailers I need is easily reserved, and the way the folks in Milford handle my pickup and drop off is really professional. Will continue to use them as often as needed.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Lilah F.  |  First Impressions 
Rating:
5.0

Excellent drop off! Didn't even have to get out of the truck

Brad K. 
Rating:
3.0

I was told and given a written statement that if I return the 9 foot cargo van with 1/4 tank or more I would be given a credit of $24.00 the end credit was for $11. LIARS

TIMOTHY C. 
Rating:
5.0

U-Haul has perfected their process. I last rented a truck about 2 years ago, and the process goes so much more efficiently now.

THERESA R. 
Rating:
4.0

Stephanie was very helpful

Loretta D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Nice U-Haul company

LORI M. 
Rating:
5.0

Manager Stephanie was awesome, we will be back for future rentals. Thank you!

MICHAEL O. 
Rating:
4.0

Dave was great to work with! Very helpful and knowledgeable.

BARTON E. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Better QC on the construction project

Nicholas B. 
Rating:
4.0

Customer did not leave a comment.

johnathan k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Terrific staff.

Randy M.  |  First Impressions 
Rating:
5.0

Your people there Are highly trained I'm very polite they are very Helpful in any situation that you may have I recommend these people here very highly May God bless each and everyone thank you

STEVEN M. 
Rating:
5.0

Very nice and clean. The representative was knowledgeable and fast

BILLY B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDREW C. 
Rating:
5.0

Everyone there was very helpful and polite appreciated everything that they’ve done I hope the Lord bless each and everyone of them thank you very much

Steve M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Garvin L. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
5.0

Equipment pickup and drop-off was seamless. Truck was clean and fueled up. A very good customer experience.

GILBERT T. 
Rating:
5.0

Great location, everything was clean and well maintained. Staff was friendly and courteous. Had everything you need in one place. Return was simple and easy.

Robert F. 
Rating:
5.0

The customer service area is cluttered and difficult to see if there is an employee at the desk or not. Three spots, with lots of "stuff" blocking the view. I would recommend stream lining the area so customers can clearly see who is available or not. The employees were all friendly and knowledgeable.

Susan M. 
Rating:
4.0

Only problem I had was the night time drop box is not labeled. Had to leave keys in night time pick up box and scramble the code and lock key in box. When I called they told me where the box was and it is a slot. The slot is not labeled in anyway shape or form.

HOLLIE B. 
Rating:
5.0

Fantastic customer service and a very reasonable price.

Ralph T. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
3.0

A storage was gotten in my name without my knowledge. How can that be done? A contract that I'm required to pay and I didn't get it. I will get one but on my time and my money. I will sign for mine nobody has the right to do that behind my back.

Barbara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

From the moment I've signed up for this facility, the staff has been nothing short of amazing!! They get soooooo busy but they are very attentive to each one's needs! With HR being my specialty, I must say, they always deliver high levels of customer service!! The manager Stephanie is the sweetest most helpful person!!

ayesha s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gordon B. 
Rating:
5.0

Customer did not leave a comment.

JACK J. 
Rating:
5.0

Customer did not leave a comment.

REBECCA F. 
Rating:
4.0

Customer did not leave a comment.

STEVEN P. 
Rating:
5.0

Customer did not leave a comment.

Brittany H.  |  First Impressions 
Rating:
5.0

The employee that assisted me was the same both times. He seemed courteous, knowledgeable, explained things well, and enjoyed his job.

MARTIN B. 
Rating:
4.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Shop Personnel were knowledgeable and pleasant to deal with

Loren S. 
Rating:
5.0

Customer did not leave a comment.

Liz B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBYN J. 
Rating:
5.0

Michelle was extremely nice, courteous, and very efficient. It was an easy pick up and drop off.

PATRICK G. 
Rating:
5.0

Everything was great! I approve

DONALD H. 
Rating:
5.0

Personnel were very heplful, knowlegeable and very professional. I would recommend this company and location to anyone. Thank you for a wonderful move.

RAYMONDSCOTT A. 
Rating:
2.0

I had made my reservation using the 24/7 and made my reservation for 8AM. When I got to the location to pick up the truck at 8AM. My reservation time had changed to 9am and had to pick up when they were in. Very dissatisfied again.

HEATHER H. 
Rating:
5.0

Customer did not leave a comment.

KENT F. 
Rating:
5.0

Customer did not leave a comment.

DONALD A. 
Rating:
5.0

Great customer service. Thank you

ELIZABETH B. 
Rating:
4.0

Vehicle could use some work.

RICHARD G. 
Rating:
5.0

Everyone was very friendly. Easy peasy!

MARY K. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

I was a little confused regarding instructions by staff in Milford on return procedures to Birmingham Ohio. I was told to get on line to schedule my return. I had already scheduled/selected my return to Birmingham Automotive.

GEORGE H. 
Rating:
5.0

Customer did not leave a comment.

ANDRES V. 
Rating:
4.0

Customer did not leave a comment.

ROY S. 
Rating:
5.0

Customer did not leave a comment.

RICARDO F. 
Rating:
5.0

Customer did not leave a comment.

SANDRA C. 
Rating:
5.0

Customer did not leave a comment.

Mandy S. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Equipment was very nice new updated nice and clean and customer service was great thank you

Richard M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Surprised at the recent move from Old Milford to the new location but much better! Stephanie offered amazing service.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

SARAH H. 
Rating:
5.0

Never got a receipt emailed as promised

Robert H. 
Rating:
5.0

Super polite, hard working. And fast service! A great experiencel

Dana C. 
Rating:
4.0

Customer did not leave a comment.

Terry D. 
Rating:
2.0

Did not receive the correct dolly. Was to get an appliance dolly but received a utility dolly instead. Never received an email as told that I would with a receipt on how much my final bill was.

Randy R. 
Rating:
5.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN A. 
Rating:
5.0

Customer did not leave a comment.

RONDA W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Awesome service

LORI V. 
Rating:
5.0

I THOUGHT THE EXPERIENCE WAS VERY NICE. THE LADY THAT WAITED ON ME WAS GOOD AT GETTING ME ON THE ROAD . I WOULD DEFINITELY USE U-HAUL AGAIN.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
4.0

When I called this location to speak to a manager I was put on hold for 20 minutes and no one ever picked up the phone. Very bad experience over all. I was charged for extra miles which I think 50 miles should be taken off for my inconvenience.

Heather H. 
Rating:
4.0

Customer did not leave a comment.

ROGER B. 
Rating:
1.0

I made an appointment for a hitch to be installed two weeks ahead of time. I showed up at my scheduled appointment time and was told that no one was there to install the hitch. I took an hour out of my day to drive there when I could have easily been called to be told that my appointment needed to be rescheduled.

Whitney L. 
Rating:
5.0

Customer did not leave a comment.

TERRY D. 
Rating:
4.0

Customer did not leave a comment.

JERRY T. 
Rating:
2.0

The brown haired unhappy, unfriendly, chain smoking female who checked me in this past Saturday had a pathetic non-customer service oriented attitude toward me and then my daughter who came back down to the store to pick up a pack of bungee cords I left on the counter accidentally, shortly after I picked up the rental truck. What was worse is that the lady told my daughter that she noticed I left the cords BUT she was telling my daughter this outside of the building while smoking and did NOT even, once, attempt to call my mobile ph# which was right on the computer there to let me know I left the bungee cords.. She was pathetic, uncaring, lazy, unfriendly and needs NOT to work directly with customers EVER and I will NOT advise any of my friends to go to this new location as long as I know she works there. Thank you.

Chafic Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

BRYCE B. 
Rating:
5.0

Quick in and out, in returning our trailer. Nice new facility.

Dana S. 
Rating:
1.0

Your manager, I believe her name was Stephanie, was very rude. I guess one of the parts was not in stock. I asked why you book appointments 5 days in advance, like I did. She said she was not aware I was coming in. Then gave me some grief about having to drive her car somewhere to get the part. Check my transaction, that appointment was booked, AND THE HITCH WAS PAID IN FULL, 5 business days prior. I will not be returning to that center ever again.

Douglas R. 
Rating:
5.0

Love your new location. Great people working there. Keep up the good work.

ARTHUR B. 
Rating:
5.0

Michelle was very helpful and curtious when I picked up the 26 ft truck. The truck was clean and well maintained. Thank you

VERNON S. 
Rating:
5.0

Nothing to be done that I can see. Well organized. I had a pick up 20 miles away. All went well.

JOHN W. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Wet nice lady runs this location

MATTHEW A. 
Rating:
5.0

Great staff, eager to help! Keep up the good work!

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
4.0

Very personable. I think that all vehicle rental businesses should verify damage, mileage and gas gauge before and after the rental period. THIS SHOULD ABSOLUTELY NOT BE THE CUSTOMERS RESPONSIBILITY.

ROGER R. 
Rating:
5.0

Customer did not leave a comment.

Rachel A. 
Rating:
5.0

The location had me drop the truck where the storage facility was located. This saved me 30 minutes of drive time.

Eric P. 
Rating:
1.0

Terrible experience, you would do better renting a truck from Home Depot.

Cam E. 
Rating:
4.0

No comments at this time.Store had just relocated.Were not completely set up yet.

Anthony S. 
Rating:
5.0

Everything was easy to pick up, clean and the staff were very helpful.

Donald M. 
No reviews have been submitted for this location.

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