Customer Reviews for U-Haul Moving & Storage at Milford Pkwy

84 comentarios

751 Chamber Dr   Milford, OH 45150

(513) 322-2958

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 322-2958

751 Chamber Dr
Milford, OH 45150

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Michelle was extremely nice, courteous, and very efficient. It was an easy pick up and drop off.

PATRICK G. 
Clasificación:
5.0

Everything was great! I approve

DONALD H. 
Clasificación:
5.0

Personnel were very heplful, knowlegeable and very professional. I would recommend this company and location to anyone. Thank you for a wonderful move.

RAYMONDSCOTT A. 
Clasificación:
2.0

I had made my reservation using the 24/7 and made my reservation for 8AM. When I got to the location to pick up the truck at 8AM. My reservation time had changed to 9am and had to pick up when they were in. Very dissatisfied again.

HEATHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD A. 
Clasificación:
5.0

Great customer service. Thank you

ELIZABETH B. 
Clasificación:
4.0

Vehicle could use some work.

RICHARD G. 
Clasificación:
5.0

Everyone was very friendly. Easy peasy!

MARY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

I was a little confused regarding instructions by staff in Milford on return procedures to Birmingham Ohio. I was told to get on line to schedule my return. I had already scheduled/selected my return to Birmingham Automotive.

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRES V. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

Equipment was very nice new updated nice and clean and customer service was great thank you

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN F. 
Clasificación:
5.0

Surprised at the recent move from Old Milford to the new location but much better! Stephanie offered amazing service.

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH H. 
Clasificación:
5.0

Never got a receipt emailed as promised

Robert H. 
Clasificación:
5.0

Super polite, hard working. And fast service! A great experiencel

Dana C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry D. 
Clasificación:
2.0

Did not receive the correct dolly. Was to get an appliance dolly but received a utility dolly instead. Never received an email as told that I would with a receipt on how much my final bill was.

Randy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUSTIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

Awesome service

LORI V. 
Clasificación:
5.0

I THOUGHT THE EXPERIENCE WAS VERY NICE. THE LADY THAT WAITED ON ME WAS GOOD AT GETTING ME ON THE ROAD . I WOULD DEFINITELY USE U-HAUL AGAIN.

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH W. 
Clasificación:
4.0

When I called this location to speak to a manager I was put on hold for 20 minutes and no one ever picked up the phone. Very bad experience over all. I was charged for extra miles which I think 50 miles should be taken off for my inconvenience.

Heather H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER B. 
Clasificación:
1.0

I made an appointment for a hitch to be installed two weeks ahead of time. I showed up at my scheduled appointment time and was told that no one was there to install the hitch. I took an hour out of my day to drive there when I could have easily been called to be told that my appointment needed to be rescheduled.

Whitney L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JERRY T. 
Clasificación:
2.0

The brown haired unhappy, unfriendly, chain smoking female who checked me in this past Saturday had a pathetic non-customer service oriented attitude toward me and then my daughter who came back down to the store to pick up a pack of bungee cords I left on the counter accidentally, shortly after I picked up the rental truck. What was worse is that the lady told my daughter that she noticed I left the cords BUT she was telling my daughter this outside of the building while smoking and did NOT even, once, attempt to call my mobile ph# which was right on the computer there to let me know I left the bungee cords.. She was pathetic, uncaring, lazy, unfriendly and needs NOT to work directly with customers EVER and I will NOT advise any of my friends to go to this new location as long as I know she works there. Gracias.

Chafic Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYCE B. 
Clasificación:
5.0

Quick in and out, in returning our trailer. Nice new facility.

Dana S. 
Clasificación:
1.0

Your manager, I believe her name was Stephanie, was very rude. I guess one of the parts was not in stock. I asked why you book appointments 5 days in advance, like I did. She said she was not aware I was coming in. Then gave me some grief about having to drive her car somewhere to get the part. Check my transaction, that appointment was booked, AND THE HITCH WAS PAID IN FULL, 5 business days prior. I will not be returning to that center ever again.

Douglas R. 
Clasificación:
5.0

Love your new location. Great people working there. Keep up the good work.

ARTHUR B. 
Clasificación:
5.0

Michelle was very helpful and curtious when I picked up the 26 ft truck. The truck was clean and well maintained. Gracias

VERNON S. 
Clasificación:
5.0

Nothing to be done that I can see. Well organized. I had a pick up 20 miles away. All went well.

JOHN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
5.0

Wet nice lady runs this location

MATTHEW A. 
Clasificación:
5.0

Great staff, eager to help! Keep up the good work!

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
4.0

Very personable. I think that all vehicle rental businesses should verify damage, mileage and gas gauge before and after the rental period. THIS SHOULD ABSOLUTELY NOT BE THE CUSTOMERS RESPONSIBILITY.

ROGER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel A. 
Clasificación:
5.0

The location had me drop the truck where the storage facility was located. This saved me 30 minutes of drive time.

Eric P. 
Clasificación:
1.0

Terrible experience, you would do better renting a truck from Home Depot.

Cam E. 
Clasificación:
4.0

No comments at this time.Store had just relocated.Were not completely set up yet.

Anthony S. 
Clasificación:
5.0

Everything was easy to pick up, clean and the staff were very helpful.

Donald M. 
Clasificación:
3.0

The location and the truck were fine - my problem is with the incredibly difficult communications with U-Haul overall. I had selected and pick up and drop off location but then received messages to call them to "finalize" - 40 min on hold and was told pick up location didn't have one-way rentals. Ok, I can deal with that - but not the fact there is no way to reach a local rental agency without going through the national number and waiting on hold.

CORY P. 
Clasificación:
5.0

great customer service - both men working at this location were friendly, efficient and helpful.

Kevin G. 
Clasificación:
5.0

Great staff!

ROBERT M. 
Clasificación:
5.0

Smooth process

Martin B. 
Clasificación:
4.0

There must be something wrong with your Uhaul application. When I tried to return the truck, it just kept looping at the step where it asked for a photo of the odometer and fuel gauge. I finally closed the app and was able to use the Uhaul website to return the truck. So, the website version failed at pick-up and the app failed at drop-off. Overall, not a great experience.

Eric C. 
Clasificación:
5.0

The truck I had reserved was ready on time, and the agent who checked me out was courteous and efficient. The office was neat, clean, well organized and well stocked. The truck and pads were clean and in good repair; it performed as I expected and did the job we needed. The only glitch was that I did not receive a receipt - I had to call the office in Milford two days later, but they discovered the receipt and forwarded it to me within a few minutes. I will gladly patronize this U-Haul location again and recommend it to others.

DAVID G. 
Clasificación:
1.0

It was recommended that I use the online web portal to return the rental truck after hours. The online web portal for return was not working. I then called U-Haul corporate, I followed the phone queue to return vehicle after hours, no one was answering, I was left a lone to figure out U-Hauls return policy myself, I made the mistake of locking the keys in the vehicle. The manager called the following day, she was very upset, rude and unprofessional and before she hung up on me, she told me I'm responsible for another day of rental on the truck. I'm going to challenge any additional charges, it is unreasonable to leave a customer to follow procedures when U-Hauls technology in not working properly and U-Haul is uncontactable. This is very unfair!

ELY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELO D. 
Clasificación:
2.0

Two issues, I rented moving clothes and paid for them, after finishing the contract I was informed that you were out of them for the day. I was told that I was going to be given credit at once I returned the truck and I literally had to argue with the person that received the truck as she simply stated that I was given credit already. We had to take the checking inside and one of her coworkers (David) had to walk her to the transaction as she simply could not figure it out (she was very frustrated and simply making the situation much worse). The truck was also dirty on the back, the loading cabin was not cleaned.

HEBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey E. 
Clasificación:
4.0

El cliente no dejó un comentario.

TONY S. 
Clasificación:
4.0

I am still waiting on my receipt to be emailed. Why us it taking so long?

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLI B. 
Clasificación:
4.0

Having a person actually present in the store when a customer comes in would be nice.

S V. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBIE O. 
Clasificación:
5.0

Staff was very professional courteous and knowledgeable however you're on line registration process is less than desirable I had to reregister numerous times they could not find the registration or the registration was not correct

JOSEPH M. 
Clasificación:
4.0

Let others know if you leave the keys in the van and get out it will automatically lock. We had to call roadside assistance to come unlock the van. Secondly I was on the phone waiting for a person to answer the phone for 3o minutes.

JUDITH S. 
Clasificación:
2.0

El cliente no dejó un comentario.

ZEKE T. 
Clasificación:
5.0

Everyone involved was super helpful!

DAVID L. 
Clasificación:
5.0

Servicio al cliente

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE B. 
Clasificación:
5.0

Excellent service as is

BETTY S. 
Clasificación:
5.0

Rep was very polite.

NICOLA D. 
No se han enviado comentarios para esta ubicación.

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