Customer Reviews for U-Haul Moving & Storage at Mile High Station

5,531 comentarios

2000 W Lower Colfax Ave   Denver, CO 80204
(@ Zuni North of 14th St)

(303) 534-6072

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 534-6072

2000 W Lower Colfax Ave
Denver, CO 80204
(@ Zuni North of 14th St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
2.0

Need to improve about the Mobile verification process. this should be stated with the user upon signing up for mobile pickup.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

MILTON B. 
Rating:
5.0

Diego was always helpful and friendly. He assisted us so much over our tenancy I would definitely recommend him to anyone looking for storage needs.

Dustin B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Pranay D. 
Rating:
1.0

Renting trucks with Uhaul is a nightmare for a commercial client like myself. I will only rent from you as a last resort. I was told I would have regular extended vans at a $55 dollar rate but when I got to the location I was told I had to take box trucks. No thanks.

savion J. 
Rating:
4.0

You guys give fast and friendly services. I can always depend on you all. Thanks a bunch!

YVONNE M. 
Rating:
3.0

Have the equipment do the staff to accommodate the customer. Could not print out receipt due to lack of ink / toner. On my original rental date I had rented in the Lakewood CO area and the Denver Dispatch area change it to Meeker CO a five hour drive to the western side of CO. They said the next available truck of the size needed would not be available till 2022. Luckily the folks at the Lakewood location was a libel to let me know a truck was coming in the next day and the reserved it for me. You would of thought the Denver dispatch could of did that. The lower Colfax location was friendly and helpful.

NOEL M. 
Rating:
1.0

I booked my U-Haul rental three weeks before my trip. I had picked out a 4x8 trailer for pickup at a convenient local location on Saturday morning. The preceding Friday afternoon, I got a curtesy call from a lady at a different location advising me that my scheduled pickup location had been moved to a place 5 and 1/2 hour drive away. She gave me a number to call as I told her that would not work. I was put on hold for nearly an hour before a rep told me that I could not have a 4x8 trailer as there were none available closer than that, but that he would give me a bigger trailer instead. I told him, I was not happy with that, but did not have a choice. Saturday morning I went to the new pick up location, and was please to see four 4x8 trailers in the lot. After waiting in line for an hour and a half, I was told that those trailers were being reserved for customers who had made the booking earlier than I had. I asked why the system had allowed me to book equipment that was not available and he said that U-Haul guarantees the size and price, but not the location??????? seriously? I went to check out and noticed a $100 dollar additional charge. I asked what it was and he told me that the $60 insurance plan I had selected was actually not a flat rate, but was based on estimated mileage and had been inflated by $40 since I made my online booking. He also explained to me that larger trailers tow better than small ones (I was towing with a Subaru outback) -I am pretty sure he needs to get his head checked! This has been a really gosh awful experience and I would warn other customers to look for alternatives!

SIDNEY K. 
Rating:
5.0

Customer did not leave a comment.

NIKOLAUS M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Easy to setup and staff was exceptional focusing on the customer.

Paul J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
3.0

The owner,I forgot his name but he was really,really in professional..I had called one time I forgot for what and he was so rude I will never go rent from Uhaul again..I don’t know how he could treat his customers like that..But I would not recommend anyone to Uhaul.

minerva t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CODY S. 
Rating:
3.0

Didn’t really give instructions on drop off of u-haul

GABRIEL R.  |  First Impressions 
Rating:
3.0

Good. Other then my husband experienced 2 men breaking into a storage near ours. He was threatened by them and police had to be called.

Kourtney W.  |  Overall Experience 
Rating:
3.0

The people are UHaul were very friendly but frustrating that I had to check in via the mobile version instead it it taking <5-10 min with a person. The online reservation system was a bad experience.

Maddy L. 
Rating:
2.0

Online sign up was absolutely terrible. I was stuck outside for 40 minutes just to get verified. Luckily, Samantha was extremely helpful in getting me approved. Otherwise, I will not be using this website sign in ever again.

Bryce F. 
Rating:
5.0

I highly recommend this location and I will use them again

CHERYL Z. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

The process was easy and everyone we encountered at the Mile High Station location on our moving day was friendly and helpful. THANK YOU!!!

JAMIE F. 
Rating:
5.0

Customer did not leave a comment.

BRETT O. 
Rating:
5.0

This is my home U-haul location & I love them!

Jeanette K. 
Rating:
5.0

Customer did not leave a comment.

CLYDE L. 
Rating:
5.0

The whole experience was easy, friendly, professional, and efficient. I was impressed by the excellent customer service! Thank you for a great experience!

Kyle N. 
Rating:
5.0

Make the online platform better and easier to use.

Brian S. 
Rating:
4.0

Not specific to the location but the whole getting approved for rentals mobily could be optimized if you could do it in advance. Waiting for it while the customer is in the lot is inconvenient. Otherwise fairly painless process.

Austin H. 
Rating:
5.0

Movers did a great job!

PETE T. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
3.0

Customer did not leave a comment.

DOUGLAS V. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
2.0

Annoyed I was sent to 3 locations and burned 4 hours of time because an AT was not available where I was told to go. Horrible experience.

ANDREW M. 
Rating:
5.0

Helpful and friendly staff.

Steven E. 
Rating:
1.0

Customer did not leave a comment.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

Quentin L.  |  First Impressions 
Rating:
5.0

Very nice personnel.

MICHAEL M. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

The team there is very helpful. I left a piece of furniture (a couch leg) in the cab, and they kept it for me until I could come to pick it up. The morning attendant was also helpful in securing my mobile pick-up prior to the store opening. All around great crew there!

Duncan C. 
Rating:
5.0

Wonderful people

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Santiago R. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

trevor p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
2.0

Ashley wouldn't help me when my order was transferred here. She transferred me back and forth from the original pick up location. Someone at another location had to help me and got me a larger truck. Then when we went to pick it up, it wasn't there and we were told our original reservation to return next day wouldn't be honored and we had to return it in 4 hours. Had to call and the amazing Opal helped us extend it to our original time frame. Tracy and opal are the only positive pieces of our experience with uhaul. A reservation should be communicated and treated with respect. It's a sensitive and stressful time for your customers and last minute changes and being told 'it's just a reservation, nothing is secure' it's an awful customer experience. Request reservations. And also don't ask us to fill the gas back up.. it's already hard enough for your average Joe to drive a giant vehicle. Will not be using uhaul again and will actively encourage others not to as well. Business model as a whole needs attention.

William H. 
Rating:
5.0

No improvement noticeably necessary. Staff was friendly, store well laid out, and service prompt. thumbs up!

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE H. 
Rating:
5.0

More handcarts. This location was out when I was there and it didn't seem particularly crowded.

AARON S. 
Rating:
1.0

Forced to use my own phone to facilitate U-haul's paperwork. I didn't have service and the store personnel stated this was the only way to rent a trailer was by using MY phone. To do YOUR job. Had I not gotten on a wi-fi it would have wasted an entire day and cost me serious money with my movers. I will not be using uhaul moving forward to avoid this no-flexibility-risk.

CHRISTOPHER D. 
Rating:
2.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Samantha was very helpful. I will recommend this location to anyone i know with moving or storage needs.

GRETA B. 
Rating:
3.0

Customer did not leave a comment.

HALEY C. 
Rating:
4.0

Location location location

Maxwell W. 
Rating:
5.0

Customer did not leave a comment.

Ian M. 
Rating:
3.0

Very limited information on virtual check in process. Not nearly as stream lined as advertised and no option to check in at this location after starting virtual check in. Overall, very painful process

Aaron P. 
Rating:
2.0

Customer did not leave a comment.

CHRISTIANE E. 
Rating:
5.0

The drop off location was outstanding and easy to see from the road..

PAUL B. 
Rating:
1.0

Incomprehensibly bad online interface and on-site customer service

Antonio C. 
Rating:
1.0

Completely incompetent employees whom held a completely separate conversation while setting up my contract, failing to communicate at all with me and failing to tell me where the drop box for the vehicles were so I was unable to return the vehicle on time. Never going to this location ever again.

SPENCER C. 
Rating:
3.0

I was never informed of the $20 after hours return charge. When I put the information in, the quote did not include it and no one on the staff at the facility informed me of it either. I feel that a $20 after hours fee for a $19.95 a day rental is a charge that should be disclosed.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER K. 
Rating:
4.0

Customer did not leave a comment.

Thomas D. 
Rating:
3.0

The man who helped me outside was distracted several times with new customers, helped them first while I was still waiting. When I asked him to help me with my hitch, he told me he was “doing it out of the goodness of his heart” and was rude to me when I told him I was in a hurry because I had movers scheduled to be at my house after waiting for 20-30 minutes on him. He complained to me about the previous customer and was unprofessional.

AMY V. 
Rating:
5.0

The equipment pick up on the app worked but it was really slow. Other than that everything was fine.

Scott H. 
Rating:
4.0

Provide better signage on where to enter and where to park when picking up equipment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Gilberto R. 
Rating:
5.0

Already suggested this location to 2 friends. Everyone in this office was friendly and awesome.

CINDI T. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

HECTOR G. 
Rating:
4.0

Hitch is not safe at all. Would not recommend

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

LORRINE B. 
Rating:
3.0

Most of the staff I interacted with at this location were professional and helpful. No complaints there. However, the trailer itself was old, beat-up, and not very clean. The guy who connected the trailer to my car failed to put on safety chain S hook stoppers (as I found out later when I dropped the trailer off at Valley Feed in Bayfield).

Rebecca P. 
Rating:
5.0

Both the guy we picked the vehicle up from and the guy we returned the vehicle to were extremely friendly and very helpful. 10/10.

Cole L. 
Rating:
5.0

Your website related actions had a lot of issues. The physical part was cool but everything digital was annoying and needs to be improved. This is coming from someone that prefers doing things digitally than physically.

RICARDO C. 
Rating:
4.0

Easy and fast.

Aliaksandr N. 
Rating:
3.0

The facility was nice and the staff very helpful. The problem encountered was limited loading areas and access to the storage areas. Too many people were trying to gain access at the same time while one large truck was not attended in the single bay. This led to frustration among those that were actively trying to get things loaded in storage.

Bruce B.  |  First Impressions 
Rating:
5.0

Great experience!

Brian R. 
Rating:
3.0

Couldn't find the key drop box location. Walked around the building and lot multiple times. I gave up and left the keys in the truck.

MATTHEW S. 
Rating:
4.0

The mobile vehicle pickup process was hard with lots of strange glitches, and it seemed bothersome to the staff, but otherwise everyone was really friendly. The crew who checked me back in in the evening was super wonderful.

Katherine R. 
Rating:
3.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Great. Completely opposite of my pick-up experience

Jeffrey B. 
Rating:
2.0

If I was not baracaded in the customer parking lot due to over pile up of cars and what I assume laziness/negligence of the overall grounds maintence and upkeep, I would have been fine and on my way. But because I had to spend nearly an hour moving trailer after trailer, by hand, after the night of making furniture, which added nearly 2 hours to my already exhausting night, JUST SO I COULD TAKE MY CAR HOME, I would just be careful where you leave your own car. Clearly the grounds is not carer for and good luck getting a response from anyone that would be able to help, even if they wanted to, within a hour. Was told there would be a 57 minute hold time until I spoke with a rep. Absolutely one of the most frustrating nights of my life when I was forced to move a pile of heavy trailers just so I could go home after a long day.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Andrea H.  |  Overall Experience 
Rating:
5.0

Great customer service

CURT S. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

LEO C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
1.0

None, charged $45.16 after the fact for presumably dropping off at the wrong location. Not True! I dropped my rented utility trailer off on time at Paradigm Automotive 310 W Laurel St, Brainerd, MN, Charged $45.16 after the fact for "wrong drop off"! Apparently I was supposed to drop the trailer off somewhere in Denver, CO. RIP OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

MICHEL J. 
Rating:
5.0

Customer did not leave a comment.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL R. 
Rating:
1.0

FIX YOUR ORDER SCHEDULING! I got 3 emails from U-Haul indicating that my pickup location had been changed. THREE! Then when I went to the pickup location from the last email, they told me they did not have my reservation. I had to call U-Haul to find out where my reservation was! Original reservation: Aug 23, 2021, 11:06 AM 1301 W 38th Ave Denver, CO 80211 First order update: Sep 7, 2021, 3:11 PM 2105 Federal Blvd Denver,CO 80211 Second order update: Sep 7, 2021, 4:07 PM 2000 W Lower Colfax Ave Denver,CO 80204 Third order update: Sep 7, 2021, 9:00 PM 2105 Federal Blvd Denver,CO 80211 Final actual pickup location...BUT THERE WAS NO ORDER UPDATE EMAIL OR TEXT MESSAGE: 2000 W Lower Colfax Ave Denver,CO 80204 This bad business. You really need to fix your order scheduling. I don't have time to waste on your inefficiency.

GLENN K. 
Rating:
3.0

My only complaint is that when I got to my destination I was told that it wasn't hooked up properly. This happened also the last time I rented a trailer. It's frustrating because my car could have fallen off or been damaged because of this.

Alexandra C. 
Rating:
3.0

The woman who got me checked in was helpful and I was in and out quickly. The van was filthy. I had to spend 20 minutes cleaning the glass so I could see. Inside and out. There was a little over a quarter tank of fuel. Moving is already a stressful day. I think the expectation to pick up a clean, fueled vehicle isn't asking too much, is it?

MARK Z. 
Rating:
2.0

Not enough room to load and unload Did not furnish haul boxes

SAMMY J. 
Rating:
4.0

Customer did not leave a comment.

Jeanne D. 
Rating:
5.0

Loved the used boxes. Will bring a bunch by when I'm done. Appreciate being able to pay it forward. Absolutely will use your location and recommend you.

STACY S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

JANE P. 
Rating:
3.0

Customer did not leave a comment.

Molly B. 
Rating:
2.0

The facility and the one employee ( young man) were nice. The young man was nice but did not go out of his way to help. The uhaul app was very frustrating. I asked the young man if he could do the paper work on line and he said no it would take much longer. There was another girl there but she appeared to be on a tele call with someone and never helped us. Mostly ignored us. Everything was very clean but the customer service and process were less than ideal for that reason we will use uhaul as a last resort when renting a truck.

Eric N. 
Rating:
4.0

Customer did not leave a comment.

PETER J. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Customer did not leave a comment.

Frank Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
1.0

Once the transaction was completed. We were told the unit was 5th floor and had to carry stuff 10 steps up. I am disabled and able to fill a 5x8 unit. That was a joke. He could have told before we agreed. I waiting to be refunded. Can not make a move until I get my refund. Thanks!

valorie v.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlo B.  |  First Impressions 
Rating:
3.0

The first person I dwelt with was little personable and had no advice as to where I should park to unload. Considering I explained that I had jut drove 19 hrs. And only had a couple of hours to un load. I felt there was no empathy. The second young lady was nice polite and a nice smile making my streass from a long trip jyst a little easier.

Armando A S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kourtney W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  Overall Experience 
Rating:
1.0

My property came up missing from my unit, druggies hanging around, rude staff, staff violated contract

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany H.  |  First Impressions 
Rating:
5.0

Check in is slow. He remained calm and very informative. Only one service person on the weekend. Everything else was fabulous, all staff are friendly and vary helpful.

Charlotte C.  |  Overall Experience 
Rating:
5.0

The staff, especially Adrian, was very helpful.

sean m.  |  Online Move In 
Rating:
1.0

Overall the experience at this place was pretty bad, and I don't recommend using this facility or U-Haul storage until they get their promotions, pricing, and offers straightened out. Beside my specific issues detailed below,, there is only ONE elevator for the whole facility and ONE loading dock. So if you show up and those things are in use, your pretty much screwed when it comes to moving and storing large or heavy items. The manager is a nice guy and ended up helping me with the issues, but this location and U-Haul corporate need to work on their communication and offers. I was offered a free month of storage from U-Haul, only to arrive with a full moving truck and be told that the offer wouldn't be honored at this location, despite nothing online, in email, or on phone ever telling me that would be the case. I was also charged for the lock that was supposed to be free as a promo offer. The manager informed me that they didn't offer any of these promotions and I would have to pay. Online also guaranteed an indoor, climate controlled, secure unit. What I got was a chain link fence exposed to all the other units around it, not very secure at all. The manager told me they couldn't resolve any of my issues immediately, and needed to get more info. It took a full month before I was contacted and the issues were resolved. The manager was helpful in the end, I just wish he could've resolved the problems more immediately. On the same day I arrived other people were arriving with the exact same misinformation about a free month of having a unit. Its super annoying to have to pay for something you were told was free and for it to take so long to be resolved.

Nicholas G.  |  Overall Experience 
Rating:
1.0

We reserved (and paid for) a unit that was 10x10x8 feet. The unit we had was not this large (it was not tall enough). As a result, our stuff that should have fit from a 15 ft truck did not. I called three times and left a message for Diego to call me back to discuss and never heard back.

Andrew f.  |  Overall Experience 
Rating:
3.0

Was still charged after cleaning out the storage

Jessica G.  |  Overall Experience 
Rating:
1.0

They very rude not helpful. Stated they were closing and we had no access #, so we never even saw the storage unit. Could not reach anyone by phone. Will never use this part of uhaul service again. If there was a rating below poor they would have received it. Daughter had the same experience in CA

henry h.  |  Overall Experience 
Rating:
1.0

When we went to move our things out, I told the lady at the front desk we were moving everything out. She did not say anything about a walk through. We removed the lock, got all of our things out, and left. I continued to get bills for 3 months. When I called, I was told there was still a lock on our unit. Then the lady said I was yelling at her (I was not, I was asking for a copy of the phone conversation as uhaul repeats to you 800 times while you are on hold for 40 minutes) and she hung up on me. The customer service at this location is TERRIBLE. Do not go through the hassle of renting a suit here.

Travis m.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GRACE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin A.  |  Overall Experience 
Rating:
4.0

Great experience. Sam was very helpful and courteous at check-in.

Patricia B.  |  Overall Experience 
Rating:
1.0

My Experience with U-Haul right off the bat was horrible. I was quoted an original price of 860 some. went back two months later to check on my quoted price and ultimately the manager in Flagstaff Arizona said no we will not honor that. I guess my price was never locked in? One of the employees even said that it looks like we seem to have an error your price is still fluctuating with the daily quotes. My verification code didn’t work or they just didn’t care they wanted a receipt from my email. which they failed to send me even though they had this quote listed in the notes. I was told this was a mistake but not until the day of. Multiple employees said this problem would be fixed but ultimately the manager declined after months of constant callbacks and negotiating the last day the manager ultimately said no to me. I insisted that she goes back and look over the recorded phone call as I wasn’t making any of this up. But Apparently that takes too much time. I had all dates written down for when I called in and even what went into their notes. It got to the point I could tell the U-Haul employees a lot more about what was going on. I knew what was in their notes more than they knew. They would have to go digging or looking through the system they said?!?! or the computer was slow or was put in a different system?!?! What? What kinda of system are you guys using. And they even accuse me of lying on the occasion. When you call the one 800 number and if the local office doesn’t pick up, it outsources I was talking to people in another state sometimes. Extremely annoying and arduous system I’ll write down peoples names, they couldn’t give me an identification number or obviously the last name so I would say “hey I talked to Karen from corporate” “Oh OK will wait for those notes to show up in our system” next day talk to a new employee, explain what happened. “we don’t have a Karen here” I understand you don’t have a Karen but Karen form Corporate after calling the one 800 number to complain about you Guys said you’d fix it and she left notes.” And it just never ended. Had to talk to 10 different people. My price was never locked in, the month of March the price was 900, the price in April was 1100 and after talking with them for months they wanted to charge me the quote of the day which was 1200+ they wouldn’t even next off a couple hundred bucks. For everything we’d been through and they all knew me by this point. It was so sad. The day of I called budget and they got me the same truck for about 890 was soooooo happy. To top all that off I forgot that because I didn’t get the truck my storage unit price went up. They quoted me 90 something. The day I showed up in a new state with no where to put my stuff they wanted to charge me 114 bucks a month. I I finally just got out of the U-Haul storage went with a local Fort Collins storage facility, 80 bucks a month same size and all. budget trucks are almost 2 or $300 cheaper than U-hauls on any given day. I still need to move a lot of stuff from Arizona to Colorado. Let’s just say budget and local businesses is getting all of my money not U-haul. If you use U-haul and you like them that’s fine. But if you’ve never done business with a moving company I recommend trying to stay local and small. U-Haul just wasn’t for me everywhere else was just amazing.

Ray L.  |  Overall Experience 
Rating:
5.0

Nice people and very clean

Vince B.  |  Overall Experience 
Rating:
1.0

I had a terrible experience overall. Upon my move in after a 8 hour drive pulling a trailer I showed up with just enough time to check in and unload a trailer of stuff. Upon check in the employee did not tell me that the elevator does not go to the 4th floor!! that's insane! how could someone not tell me that I'd have to move up stairs. The move in logistically took longer and was harder and I was upset about. I would not have agreed to store my stuff there if I had known that the elevator did not go to my floor. However the office closed for the day by the time I discovered this incredibly inconvenient aspect. Then over six months I pay more than my previous storage company and pay my unit a visit. During this second visit I discover that my floor is not climate controlled and temps outside are in the 90's !! why did no-one tell me about this?! I would not stored my stuff there had I know. the location is advertised as climate control yet no-one told me my floor was not. After hours sweating and getting what I needed I ask to talk to a manager. The manager listened to my complaints but did nothing other than to suggest I move to the u-haul down the street. I ask if she could allow me to use a trailer to do so and she says it will be $25 , really you can't even comp $25 for me ! Knowing I have to move by myself in the heat and when I was not planning for this move! wow. really no shits given. no offer for a free month and trailer. no offer for help. no apology. I rented a trailer and moved my stuff to a different company and will never store stuff with U-Haul again. You lost a good costumer. Upon returning my trailer I talked with other customers returning equipment and they had complaints about U-Haul as a company as well as this locations staff. Did I mention the damage to my belongings because of the heat ?! no here, I will be placing a damage claim.

Christine S.  |  Overall Experience 
Rating:
1.0

I would like a refund. I was told I would be able to get 1 month of a "free storage unit" with my moving truck rental. Instead I got nickeled and dimed for the storage insurance and having to buy a lock. Seriously, you make everyone use your locks? And you can't return it? That is ridiculous. Instead of it being free I have to pay $17 but what choice to I have because the plans have been make and I am at the facility. The staff (I believe her nametag said the owner) was very rude and condescending about everything. I really do want my money back.

ANDREW W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nick W.  |  Overall Experience 
Rating:
1.0

Lady at counter was very rude. Said we could not use our combination lock purchased at another uhaul facility. Said we could not rent space without a local address. Son doesn’t start school until fall, so we do not have a local address. That is why we are storing his stuff. Storage was supposed to be 10’ X 5’. It was much smaller. The door was around 32”. No way to get a couch in. They had no other space available so we canceled. Very frustrating experience.

Michael S.  |  First Impressions 
Rating:
5.0

Very friendly staff

Andreas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

brandie b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charlotte C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  First Impressions 
Rating:
1.0

Nickel and dime must be your business model huh? First off, I spend 2 hours on the phone with U Haul just trying to set up a storage unit (which they originally said it would be in a different location but my confirmation email said it was this one). Then you charge me for a lock? Your policy requires a "specific lock"? Thats dumb. That really is. I was told on the phone what my cost would be (with the free month) and then to after be told about needing to pay for insurance and a lock. That is just ridiculous. I am very unhappy with U Hauls poor customer service and their "hidden fees."

ANDREW W.  |  First Impressions 
Rating:
3.0

There was no indication and I was never told the unit I was booking was on the fourth floor and only accessible by stairs.

Bradley G.  |  First Impressions 
Rating:
5.0

Very helpful staff. The front desk clerk was informative and kind. She answered and questions we had. Also the employee who helped us detach the trailer outside was top notch. He helped us with a lock issue we experienced and made the whole experience smooth and efficient.

Daniel S.  |  First Impressions 
Rating:
1.0

Elevator were locked had to carry all my stuff up and down the stairs

Shandel A.  |  Online Move In 
Rating:
5.0

We had a good experience with this U-haul location. Office staff and the guys out in the yard were quick to help and friendly. We had storage set up and trailer returned in no time.

Damien B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose B.  |  Overall Experience 
Rating:
5.0

I had trouble in getting out of the parking space. The general manager came out and helped me and went way above the call of duty. They made this project go easy and were really helpful One of the best experiences o have had with any rental location

Vince B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rita w.  |  Overall Experience 
Rating:
5.0

Everyone throughout the process was very helpful and friendly

kyle f.  |  First Impressions 
Rating:
5.0

The staff are very helpful and compassionate...I am very THANKFUL for my choice in using this facility with their anazing staff.

PAMELA C.  |  First Impressions 
Rating:
5.0

Very nice and helpful 👍🏽

rita w.  |  First Impressions 
Rating:
3.0

Although staff processed our requests and we were able to utilize the storage unit without issue, there was a feeling the staff could have cared less about the customer. Nevertheless we were comfortable having our belongings housed there.

angela h.  |  First Impressions 
Rating:
3.0

I rented a 8' x 10' x 8' unit. When I checked in, the height of these units are only 6' high. When I asked about the height, they said it is on average 8' high. It's not even close to 8' high. This is completely misleading and actually false advertising. When I asked, they said they could move me to a different unit, but it would be more expensive. No other options or offers. Manager on staff was very rude and not helpful at all.

Kenneth T.  |  First Impressions 
Rating:
5.0

Very prompt and courteous

Robert E.  |  First Impressions 
Rating:
1.0

The service was poor they gave me a storage that was already taken so they had me running around for a while , and then They forgot to give me my 20% discount for being a member of the AARP Club.

rick d.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba