El cliente no dejó un comentario.Aaron C.
U-Haul Moving & Storage at Mile High Station
Denver, CO 80204
(@ Zuni North of 14th St)
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Nathaniel A.
Terrible customer service and staff attitude. Very rude , very unhelpful. Sam, the clerk behind the counter literally laughed in my face about raising a complaint. Will never use again.!!!!!!CRAIG T.
El cliente no dejó un comentario.RYAN P. | Overall Experience
The self service system is completely non functional. I was not able to see my reservation, nor my order, and can't view my receipt. The employees at the site were very helpful.JOSHUA K.
The truck was in relatively good condition, however, the windshield wipers were in desperate need of being replaced and the truck had no windshield wiper fluid.james P.
El cliente no dejó un comentario.Jeremy G.
For 13.5 milea they charge me 90.38 dollars and they say is 19.95 the rentiram N.
El cliente no dejó un comentario.Carlos C.
The app didn't function correctly. There was a lot that went wrong with my experience. I reserved a U-Haul the day before. I went Ot location and folllowed the in-app rules. It wasn't very user friendly. In the end the app told me to go inside to check in. I talked to U-Haul and they said the app messed up and had me for personal check in instead of using the non-person and I was told because I did it in short notice. So I had to call. The lady I talked too did t have an answer and had to get help too which I asked to speak the lady since she had all the answers. Nothing worked to get a truck. And when they said to go inside and talk to someone, I could t be cause it was chained up. I was told well they are supposed to be open. I said I know but for sure not open and not in a good part of town. Eventually I was asked to go to another store to get my truck and when I arrived I had to wait as there was only one person on the phone. I didn't feel like an important customer. If I were to rent again from U-Haul I would be very picky about the location I pick before I do. And be very skeptical of how I would be handled. Jrose@natca.net.Jason R.
Frank was very helpful and friendly thank you!Miranda P.
El cliente no dejó un comentario.Troy G.
El cliente no dejó un comentario.Scott H.
Fast & freindlyJOHNSALVATORE F.
Absolutely a great teamClyde L.
Chains were hitting the ground on my trailer. This happened the last time I moved also. I had to bungee them so they would not hit the ground while driving. Fix this problem. It's dangerous!Matthew B.
El cliente no dejó un comentario.HAYLEY B.
Phone etiquette for employeesTraci E.
You (uhaul, not this location) gave me the wrong address for drop off. I should have just left the trailer on the side of the road at the address you told me to leave it at.. instead I took it to the location that I knew to be correct. You're welcome. 5 stars for the location, 1 star for Uhaul.JOSHUA F.
El cliente no dejó un comentario.GRANT MARION W.
Very helpful staff at this location.JOHN F.
The app was not nearly as convenient as it said it was. The additional steps when picking up my U-Haul should be done before. I waited 20 mins before I could drive away with my U-Haul.Alexia F.
El cliente no dejó un comentario.CLAUDIA H.
Would definitely have loved to have an ice scraper in the truck. But otherwise it was a great experience. Every employee was super kind and helpful!Jessica W.
El cliente no dejó un comentario.Jana B.
El cliente no dejó un comentario.MANUEL O.
El cliente no dejó un comentario.Manuel O.
I purchased a hitch and it was not properly installed by the tech. 2 hours into my trip i lost the hitch as the pin was not properly installed and i was stranded for two hours till U Haul can to the rescue. Very disappointing as it made our trip of 1000 miles very uncomfortable as we kept thinking the hitch would come loose again. U Haul staff was very attentive and accommodating just took time and we lost confidence on how secure and safe it was to continue.MARIO V.
Extremely over priced and what started as a 29 dollar truck rental plus milage quickly turned into an almost 800 bill a few before Christmas. Forcing us to bring it back to this location or pay a huge fee was a scam that lead to about 600 dollars more of a bill.CHARLOTTE P.
The flat rate was for 24 hrs plus mileage. When I checked put, owner CLEARLY stated that of I found I needed the full 24, to be sure I called and let them know to extend, in order to avoid additional charge. Which I did. In PLENTY of advance notice. I returned the van, in less than a full 24; and he charged the penalty fee anyway. I DID NOT exceed projected mileage AND returned with gas required. This was clearly, an owner taking advantage. I am 63 yrs old, active treated cancer patient and this location is in a very bad part of city and not well patrolled or lit. There was every good reason for me to not return late at night, in dark and after hours when we saw we were running longer. I followed all rules and should not have been overcharged. Refund immediately, please.Shawnee H.
Outside and inside of vehicle were both very dirty, difficult to assess damage when in that conditionFrank G.
The guy at the counter wrote down a sex number for me to call what I asked for him for a one 800 number to call headquarters the girl that hooked up my trailer when I went to go check how she hooked up my trailer and she told me if I didn't leave she would call the police and then when I came back on Monday to complain about them they locked the keys in my truck dish took the chains off my trailer wrapped them around the U-Haul truck and trailer took the electrical disconnect it wrapped it around and loose in the ball all the way and then I went homePeter R.
Staff was friendly and helpful. Would highly recommend.Clifford B.
El cliente no dejó un comentario.TASIAH M.
At least 2 other people while I was there said they encountered problems with online check in.caroll L.
El cliente no dejó un comentario.VARUN B.
Rude staff . Saw my email from uhaul as confirmation of return Date and time AND my uhaul.com account reflecting the same ... and charged me for an extra day anyway . Blatant fraud right in front of me and when I pointed this out the employee said - doesn't matter . Call corporate . Absolutely illegal and I will be reporting this intentional theft to the authoritiesKimberly B.
El cliente no dejó un comentario.Isaac C. | Overall Experience
Despite some existing minor damage to the trailer, the representative helped walk me through the procedure to make note of the areas and document the findings. Very helpful. Thank you.STEVEN G.
Better customer service at Arvada location. Very rude people.KENT W.
El cliente no dejó un comentario.JERRY L.
El cliente no dejó un comentario.Jasmin B.
El cliente no dejó un comentario.Phillip H.
The people at this location were VERY nice and helpful.BARRON K.
El cliente no dejó un comentario.Kenneth L.
El cliente no dejó un comentario.CLAUDE V.
My rental experience was excellent. The truck was great, the people friendly and helpful and the cost for the day was less than our celebratory dinner later! Great job!Thomas B.
El cliente no dejó un comentario.GARY K.
Have the agreements able to be signed before pickup. It was a sunny day and difficult to read them on my phone.Gary W.
Nothing very professional!Sharon B.
Easy move in. Friendly and helpful staff.Cindy V. | Overall Experience
Friendly staff, trailer ready when promised.JEFFREY BRUCE R.
Excellent moving experience overall! We had issues with the lock box and needed to snag help, and it wasn't clear where exactly to park the 26' truck when we returned it, but everything else went smoothly. Very happy with uhaul.Teresa V.
Your app is terrible. Your SVP of IT or CIO should be fired. We waited for 45 mins at a different location (a non-staffed 24x7 location) with probably 10 cargo vans late at night Thursday, 11-19, trying to get the app to work. U-Haul 800 number was a 40 min wait. We ended up getting an uber and leaving. Then, next morning we spent an hour on the phone with various U-Haul numbers, local and 800, trying to reach any human, to transfer our reservation to a staffed location. Your SVP of Customer Service should also be fired, as all the different local & 800 numbers are a terrible mess. Your company is a mess of a company. Maybe your president should be fired. How many billions in revenue does it take for you all to get the BASICS right? Very dissapointed. Won't be rending from U-Haul again, when Home Depot is so much more convenient and actually knows how to run a company that gets it right. You guys don't. Sad to think how many six-figure executives you have that probably don't have a clue, are checked out, or are the worst of the worst. Your best executives probably leave the company, and the shit that's left is what gets trickled down to me, your customer.RUSSELL R.
Standard drop off location. After spending $1200+, the personnel greeted me by asking for an additional fee to drop off the truck.Josh R.
We had an appointment to rent a truck at 4:45PM before 5PM close. This is not our first time renting a truck, but for whatever reason this location required excessive checks. Even though we did all that was asked of us before picking up, when we asked the owner for assistance he barely helped us and was more interested in locking up the store as he literally turned the lights off on us. I would not recommend this location at all and think this location needs more training in the customer service department.Andrew S.
The pick up process could not have been worse, your mobile pickup flow is so horribly under invested in. I don't understand how I can pick up a car at the airport in 5 mins and it took me almost half an hour after all your bull shit. I would recommend any other moving/truck company over U-Haul. Will go out of my way to not use again.Austin B.
There was a glitch with the check in website. It could recognize the front of my id but not the back with the barcode.Dickson T.
El cliente no dejó un comentario.Gina G.
Customer service was a little apathetic and didn't explain the process very clearly but overall good experiencelauren H.
El cliente no dejó un comentario.Amanda B.
The whole verification process took entirely too long. I had to fill out my information so many times and jump through ridiculous hoops just to get my vehicle. I understand there's a tremendous liability involved but there's got to be a way to eliminate some of the redundancy and streamline this process. Next time I need a truck I'm going to home depotKyle K.
Great people, very helpful and engaging. Happened to return equipment at the same time as 5 other trucks, 3 trailers and 2 pickups were returned. Made the whole process enjoyable even with the sudden influx of equipment. Very friendly and professional.Donald A.
Perfect transaction. Thank you!LARRY V.
I rented a truck and then 2 days later rented a can. Tha Windows on the inside were horrible. That was my only complaint. But bot vehicles the windows u could hardly see out of.BRENDA P.
This process was absolute chaos, insanity, and downright stupid. I am going to write a review on this location's Google page, Yelp page, and Facebook page - in an Attempt to warn others not to use this location. Not because I dislike the business owner or anything of that nature, but because of the massive headache and confusion this cost me. The mobile check in process is an absolute disaster and should be completely overhauled. Whoever made the decision or setup the process this way should be 1000% Fired. Its so horrendous that I can't even think of an analogy.Jack W.
The trailer I rented blew the running light fuse (6 to 4 adapter was lit prior to plugging in) on my vehicle so I was turned away to replace the fuse. When I returned my reservation had been cancelled even though I had told the personnel I would be back. When I returned, Scott acted like he was doing me a favor by having the trailer I had reserved after he was the person who cancelled my reservation. His exact words were "you're EXTREMLY welcome for having a trailer for you"wesley C.
El cliente no dejó un comentario.BERNARD K.
Thank you for being there when I needed the most.Kelly C.
The truck I rented had a huge gap from the bed of the truck and cab and was extremely loud for a 20 hour drive. Also it was the most unorganized experiment from start to finish.Teresa S.
El cliente no dejó un comentario.Devin S.
El cliente no dejó un comentario.Victor L.
The confirmation email should contain the actual pick up location. Equipment should be checked the night before rental. Your employees should follow through on their statements. The truck I rented was dead when I put the key in the ignition. Employee said they would call when it was fixed, when I called (3 hours after my scheduled pickup) employee said it was complete just then (I didn't, and still don't believe it). The Crew that I hired to load and unload the truck, were able to load the truck 3 and a half hours after the scheduled time and were unable to unload it due to scheduling conflicts, demanded full payment. My wife was communicating with customer service, while I unloaded the truck By Myself, she was promised a phone call from the manager on Monday, the phone call was not received. I am not certain that the promises made to her were kept. All in all, the worst move experience to date. I will not be using your company again. I will be telling this story to all my friends and when it comes time they need to rent some equipment I will re-iterate this story and try to convince them NOT TO USE UHAUL. Thanks for the Sore back , wasted day, and the bad mover reputationCHARLES P.
The online app is useless. You need to tell people they need to have 2 contacts awake and ready to answer the phone to use it. Defeats the purpose of getting a truck outside of business hours. I had to wait for the store to open.BRENDAN O.
El cliente no dejó un comentario.JADE Z.
Good service/easy. Outrageously priced which is my fault for not doing my homework or comparing with other companies.Samuel W.
Keep it up!NICHOLAS A.
I was given the wrong size tailerDesiree T.
El cliente no dejó un comentario.Charlotte K.
I â€œrequestedâ€ my reservation for 8am and it was automatically changed to 12pm then the truck wasn't even there when I showed up at 12pm.Derrick M.
El cliente no dejó un comentario.SHANNON L.
El cliente no dejó un comentario.IRENE C.
Fast, Friendly and the guy outside made double sure that everything was rightBenjamin M.
El cliente no dejó un comentario.ATIN U.
El cliente no dejó un comentario.Sergio C.
El cliente no dejó un comentario.Marjorie M.
El cliente no dejó un comentario.Adam S.
The location is hard to get to. The trailer was filthy on the outside . If I was u haul I would want my trailer clean on the outside. It was clean on the inside and in very good condition. The staff at the location were very nice and helpful.James S.
The process to rent was easy and the after hours drop off no problem. I was wary of the rental location because of all the negative reviews. My experience was good and the employees helpful. I would use them again.Charleston D.
Make sure when a person orders dollies that they are IN the truck.Kristina J.
It would be great to know when I made the reservation, or when paying, that they do not rent utility trailers for one way trips. Instead of saying ANYTHING, they tried to hook a 4x8 enclosed trailer to my truck. That that point they tell me about the one way bullshit. I barely fit my machine in the enclosed trailerMATTHEW B.
El cliente no dejó un comentario.neil P.
El cliente no dejó un comentario.Linda R.
El cliente no dejó un comentario.GAVIN S.
Originally booked a reservation, and received an email update notifying me that it was changed to be picked/up dropped off in a town 15 miles away. Then called and went to change my reservation for a different location, it was confirmed. Followed the directions, they did not have the trailer, told me that the reservation had changed again to a different location. It was 6:45 and the other location closed at 7. I arrived at the second location ASAP and was there as they were beginning to close up. The prior location had called and told them to hold off as a courtesy for the mixup. The two employees at the Denver Mile-High location on 10/24 were not only unprofessional but could care less about helping the customer, their priority was to go home. They would not look at the phone for the reservation, yet kept insisting that there was nothing to do without trying once. I ended up having to come back in the morning delaying my move, and forcing us to do it in the heavy snow as we originally were trying to avoid. Hard to tell if this review will do anything, but the mixups from the uhaul scheduling center and the employee demeanor have lost a customer.Brian D.
This was by far the easiest and friendliest U-Haul experience I've ever had. Would definitely use them again.VICTORIA L.
Pull the vehicle out of spaces held, secure the dolly, go around vehicle with members for damages...pay attention to what keys and vehicle will actually be used by customer. Experience was horrible.Kiara R.
El cliente no dejó un comentario.Samuel H.
Super easy and quick check in...great experience.Janell K.
El cliente no dejó un comentario.CHRISTOPHER H.
El cliente no dejó un comentario.Ryan K.
In a poor area of town, but organized and friendly efficient people.James G.
Everyone could not have been more helpful and friendly.Glenn P. | Overall Experience
Thank you for the support during uncertain times. :)STEPHANIE H. | Overall Experience
I had a problem with a trailer hitch installation involving a different U-Haul location and the staff at the mile high station location went out of their way to help resolve my issue and get me the perfect temporary storage solution to relieve some of the stress during a difficult cross country move.John A. | First Impressions
With a single loading bay and single service elevator for the upper floors, expect needing patience for loading/unloading larger amounts of possessions in and out. There is space for about 1-4 customers to load/unload from if you count the side door and they have 4 carts appropriately. Realistically, there's space for 1 customer during business hours via the loading bay as the side door is EXCEEDINGLY inconvenient for more than a few possessions. DO try to have 2+ persons when on the premises, as it'll be a lot safer and quicker to operate with the system that's in place. I wish I could recommend it, but the lacking of designated loading zone options makes it difficult to do so for the price unless it's convenient for you... The staff there is very aware of this and try to make it easier if they can. Thank you all for your help with the situation that lead to my needing to use your facility! :)Jonathon D. | Overall Experience
I rented a van and a storage room. I loaded my items in the van and returned to the storage room to unload. Upon returning, after employee hours, but in access hours, I found the lock to my new storage room had not been removed. This prevented me from unloading the van.ROSSI G. | First Impressions
El cliente no dejó un comentario.jacqueline w. | Overall Experience
Very nice and helpful 👍🏽rita w. | First Impressions
Thanks !Gilbert Q. | Overall Experience
Although staff processed our requests and we were able to utilize the storage unit without issue, there was a feeling the staff could have cared less about the customer. Nevertheless we were comfortable having our belongings housed there.angela h. | First Impressions
I've never experienced a customer journey as overtly unacceptable as this one. I could provide a full scroll of details but I'd imagine it's already been posted by previous one-time customers and this uhaul location does not deserve the feedback for improvement. *If anyone from HQ is reading this post, do your org a solid and pay a visit to this brand-enhancing gem.Evan B. | Overall Experience
My order was canceled for my truck because i was there at 3pm instead of 1pm. I was told this was a loose time table and no one even called me before cancelling it to see if i was just running late. I didn't know it was cancelled until i got there-luckily they were able to still give me another truck-but i thought that was a big turn off from the start. I also wasn't happy that when i called prior to booking the truck/storage unit regarding the 1 month free rent that i was told absolutely nothing about purchasing insurance or a circle lock-which i would've looked into prior to arriving for my pick up yesterday. Then, after spending 20 mins rebooking everything, we were told our truck was in row P...which had no keys. They then looked for the keys for 15 mins before giving us a different truck. We returned that truck at 6:45pm last night and I watched the workers drive it away after telling us our gas mileage and approving that the tank was refilled. I then received a call yesterday saying they couldn't find the keys. Seems like a lot of lack of communication and it ultimately ate up 45 mins of time we could've been moving.Nicole C. | First Impressions
It smelled strongly of weed in the facility which was weird, not sure where that came from. It said it was a max security facility but it was really easy for anyone to walk into the garage. Also the facility itself was really janky compared to other similarly priced storage facilities I have used - the floors were awful and uneven so super hard to push the carts, and I was surprised that we had a chain storage unit instead of a walled in one, it makes me more nervous that someone will try to break in because they can see what is in the unit. Also the way the unit door locked there is still a large gap between the door and door frame even when locked as tightly as possible with a chain. Can't complain too much though because got a free monthJoshua A. | First Impressions
I rented a 8' x 10' x 8' unit. When I checked in, the height of these units are only 6' high. When I asked about the height, they said it is on average 8' high. It's not even close to 8' high. This is completely misleading and actually false advertising. When I asked, they said they could move me to a different unit, but it would be more expensive. No other options or offers. Manager on staff was very rude and not helpful at all.Kenneth T. | First Impressions
El cliente no dejó un comentario.Arthur S. | Overall Experience
great customer servicedavid c. | Overall Experience
El cliente no dejó un comentario.Sofia V. | Overall Experience
Only downsides were that the elevator didn't go up to the 4th floor & theres only 1 loading area so we had to wait over an hour sometimes for other people to finish.maria c. | Overall Experience
Everything was great, little problem with the elevator while putting things in storage. The girl at the front desk was rude and not helpful whatsoever. But the elevator was fixed and we finished.Duane S. | First Impressions
Very prompt and courteousRobert E. | First Impressions
¡Gracias!MELISSA H. | Overall Experience
This location is hard to access and there's nowhere to park.there's very limited space where you can load and unload your belongings. The staff was okay however not the most friendliest place.Aaron S. | Overall Experience
I rented the storage unit on Friday 12/13 so I can have access after-hours on Sunday 12/15. The storage facility put a lock on the door and I wasted money for hired helpGabriel M. | First Impressions
Honestly, U-Haul has a great storage facility. BUT they are almost three times more expensive than other storage facilities that offer the same amenities. That's the only reason I don't recommend themMadison R. | Overall Experience
Everything was outstanding!Gantt N. | Overall Experience
Wasted time and energy. Did not make sure my family could fit our belongings into the storageJadine H. | Overall Experience
Tony is amazing! He was so helpful! Willing to go out his way too please customers. Thank you so much for everything. I forgot the girls name but she was a big help too!Stacie R. | First Impressions
First they forgot to charge my card forcthrvWeston W. | Overall Experience
After 3 months all my stuff was covered in rat droppings.Tim F. | Overall Experience
There are stairs everywhere instead of ramps,making my move so much worse/inconvenient having to drag heavy items up and down stairs.Also,it was probably 100 degrees which made it even more miserableashley s. | Overall Experience
Manager of this facility is very rude. Condescending on the phone and attacks any unhappy customer. Numerous homeless people come in the open bay door all day long and use restrooms and sleep.David C. | Overall Experience
The service was poor they gave me a storage that was already taken so they had me running around for a while , and then They forgot to give me my 20% discount for being a member of the AARP Club.rick d. | First Impressions
Forgot to charge our rental truck gave us keys and almost got us arrested for grand theft auto because uhal reported the truck stolen, was surrounded by cops at gunpoint. Cost us so much money and tiWeston W. | First Impressions
Great place, clean and protected by many cameras.Robert P. | First Impressions
👍Corey A. | Overall Experience
I have nothing bad to say about this place. Every body was nice, helpful and know what they were doing. Most importantly nobody was rude nor was acting uninterested in what i sayed or asked.Nejc S. | First Impressions
The unit had not been cleaned or swept out at arrival and had saw dust or similar appearance all over. When items were removed from unit we were asked to sweep unit out which clearly wasn't done priorsusan w. | Overall Experience
Cost and location was idealChris A. | Overall Experience
The trail performed as expected. However, I had to wait for an hour and a half at a Uhaul facility until five calls later, including hangups, I was told to go to a different facility.Rogelio H. | First Impressions
This storage facility provided us with a convenient location to keep our extra household goods during a period of transition.Thomas B. | Overall Experience
Moved from Tennessee to Colorado. After our 31 hour drive, we go to return the truck and were solicited for money by Paul Sanchez, then he yelled at us for not giving him anything. It was real weird.megan l. | Overall Experience
This location staff bothers the emergency contacts by calling them even if you miss a single call from them even if it is not an emergency. First they don't do the right thing. greedy staff!jitendra s. | Overall Experience
Thank you for everything happy hoildays from antrion Kennedy byeantrion k. | Overall Experience
BuenoJohn L. | Overall Experience
Thank you so much for all the help over the last few weeks ! The free month of storage was amazing !!!!Carey E. | Overall Experience
Good service.Jonathan Z. | Overall Experience
AwesomeKatrina G. | Reservación
Very long lines both times I came in, not enough staff working the front desk. The elevator for the storage rooms only goes to the 3rd floor so I had to climb steps to move into my 4th floor room.Kirsten S. | Reservación
I never stayed there. I called and cancelled this order over the phone and also online multiple times and I still received this survey. There is something wrong with your reservation system.Shannon S. | Reservación
Thank you so much to Aaron Ybarra for all you help. He was very helpful in finding just the right storage unit for my needs.Paula T. | Overall Experience
Great facility, friendly servicewilliam b. | Reservación
Very nice staff to work with. Very helpfulAndrea H. | Overall Experience
Bad place to store (we got floated), moved to another place far from entrance and made us pay the same $$$. Bad elevator system Bad customer service at the location and online, so hard to talk to soteresa g. | Overall Experience
I had my storage here for almost a year, and used these trucks to move. I never had any problems with my storage. My recent moving out experience was streamlined and excellent. Great service.Jennifer R. | Overall Experience
Customer service was good but each phone calls had me waiting 10 minutes+. Other than that the process was smooth.Son P. | Reservación
Parking around the building is extremely limited. Other than that, we had a great experience with the Mile High Station location.Rebekah G. | Overall Experience
Wango Bango.KYLE J. | Overall Experience
I enjoyed my experience at Mile High Uhaul.Amanda D. | Overall Experience
Great service. Personal were fantastic to work with at both source and destination locations. ¡Gracias!David D. | Overall Experience
Sorry I had to leave, too far from home and I found a unit in my complex for less money. These are the only reasons I left.John Y. | Overall Experience
okWARREN S. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Propane service delivered straight to your door!