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Emily B.Customer Reviews for U-Haul Moving & Storage at Mile High Station
Testimonials From Recent Customers
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WILLIAM T. | First ImpressionsIt's was great but the hours of not being able to enter anytime were not fair especially for people that worked odd ball hours
jolene r. | Overall ExperienceI will send a separate email.
Zrebric H. | Overall ExperienceThe lady at the front desk was very knowledgable and friendly
Angelina W. | Overall ExperienceExcellent service. Thank you.
David P. | First ImpressionsAwful experience. Never again.
Emerson S. | Overall ExperienceThank you for the opportunity, not certain why slowly price increase for monthly storage?
DANNIE Y. | Overall ExperienceWorst facility. hard to access, elevator, you had to walk up 3 flight of stairs to go back down to the first level, cramped feeling. I walked away and didn't complete my reservation. Storage units didn't have retractable doors.
Chris N. | First ImpressionsWhen I first attained the storage, The young lady was not polite and offered no information whatsoever. Now they close my contract when I went to the office three young people were sitting there were very polite and attentive to my needs. How many things in storage is lake Winnie hotel it's not your home your lungs are not with you so you feel uncomfortable, that should be one of the main points in a storage facility. That we feel comfortable with leaving our items
Armando A S. | Overall ExperienceI was very pleased with the friendly staff. The facility was clean and well lit. The only improvement the facility can make is to have more moving carts available.
GINA Y. | Overall ExperienceParking convenient to loading and unloading was difficult. The garage bay was never available when I needed it and it seemed that the vehicles that were in it were not actively loading or unloading. They were just parked there.
Bruce B. | Overall ExperienceThe staff is always great and super helpful.
BRYAN W. | First ImpressionsCustomer service completely disrespectful and rude.
christopher a. | Overall ExperienceGreat
JESUS L. | Overall ExperienceDiego was always helpful and friendly. He assisted us so much over our tenancy I would definitely recommend him to anyone looking for storage needs.
Dustin B. | Overall ExperienceEasy to setup and staff was exceptional focusing on the customer.
Paul J. | First ImpressionsThe owner,I forgot his name but he was really,really in professional..I had called one time I forgot for what and he was so rude I will never go rent from Uhaul again..I don’t know how he could treat his customers like that..But I would not recommend anyone to Uhaul.
minerva t. | Overall ExperienceDidn’t really give instructions on drop off of u-haul
GABRIEL R. | First ImpressionsGood. Other then my husband experienced 2 men breaking into a storage near ours. He was threatened by them and police had to be called.
Kourtney W. | Overall ExperienceThe facility was nice and the staff very helpful. The problem encountered was limited loading areas and access to the storage areas. Too many people were trying to gain access at the same time while one large truck was not attended in the single bay. This led to frustration among those that were actively trying to get things loaded in storage.
Bruce B. | First ImpressionsOnce the transaction was completed. We were told the unit was 5th floor and had to carry stuff 10 steps up. I am disabled and able to fill a 5x8 unit. That was a joke. He could have told before we agreed. I waiting to be refunded. Can not make a move until I get my refund. ¡Gracias!
valorie v. | First ImpressionsThe first person I dwelt with was little personable and had no advice as to where I should park to unload. Considering I explained that I had jut drove 19 hrs. And only had a couple of hours to un load. I felt there was no empathy. The second young lady was nice polite and a nice smile making my streass from a long trip jyst a little easier.
Armando A S. | First ImpressionsMy property came up missing from my unit, druggies hanging around, rude staff, staff violated contract
David M. | Overall ExperienceCheck in is slow. He remained calm and very informative. Only one service person on the weekend. Everything else was fabulous, all staff are friendly and vary helpful.
Charlotte C. | Overall ExperienceThe staff, especially Adrian, was very helpful.
sean m. | Online Move InOverall the experience at this place was pretty bad, and I don't recommend using this facility or U-Haul storage until they get their promotions, pricing, and offers straightened out. Beside my specific issues detailed below,, there is only ONE elevator for the whole facility and ONE loading dock. So if you show up and those things are in use, your pretty much screwed when it comes to moving and storing large or heavy items. The manager is a nice guy and ended up helping me with the issues, but this location and U-Haul corporate need to work on their communication and offers. I was offered a free month of storage from U-Haul, only to arrive with a full moving truck and be told that the offer wouldn't be honored at this location, despite nothing online, in email, or on phone ever telling me that would be the case. I was also charged for the lock that was supposed to be free as a promo offer. The manager informed me that they didn't offer any of these promotions and I would have to pay. Online also guaranteed an indoor, climate controlled, secure unit. What I got was a chain link fence exposed to all the other units around it, not very secure at all. The manager told me they couldn't resolve any of my issues immediately, and needed to get more info. It took a full month before I was contacted and the issues were resolved. The manager was helpful in the end, I just wish he could've resolved the problems more immediately. On the same day I arrived other people were arriving with the exact same misinformation about a free month of having a unit. Its super annoying to have to pay for something you were told was free and for it to take so long to be resolved.
Nicholas G. | Overall ExperienceWe reserved (and paid for) a unit that was 10x10x8 feet. The unit we had was not this large (it was not tall enough). As a result, our stuff that should have fit from a 15 ft truck did not. I called three times and left a message for Diego to call me back to discuss and never heard back.
Andrew f. | Overall ExperienceWas still charged after cleaning out the storage
Jessica G. | Overall ExperienceThey very rude not helpful. Stated they were closing and we had no access #, so we never even saw the storage unit. Could not reach anyone by phone. Will never use this part of uhaul service again. If there was a rating below poor they would have received it. Daughter had the same experience in CA
henry h. | Overall ExperienceWhen we went to move our things out, I told the lady at the front desk we were moving everything out. She did not say anything about a walk through. We removed the lock, got all of our things out, and left. I continued to get bills for 3 months. When I called, I was told there was still a lock on our unit. Then the lady said I was yelling at her (I was not, I was asking for a copy of the phone conversation as uhaul repeats to you 800 times while you are on hold for 40 minutes) and she hung up on me. The customer service at this location is TERRIBLE. Do not go through the hassle of renting a suit here.
Travis m. | Overall ExperienceGreat experience. Sam was very helpful and courteous at check-in.
Patricia B. | Overall ExperienceMy Experience with U-Haul right off the bat was horrible. I was quoted an original price of 860 some. went back two months later to check on my quoted price and ultimately the manager in Flagstaff Arizona said no we will not honor that. I guess my price was never locked in? One of the employees even said that it looks like we seem to have an error your price is still fluctuating with the daily quotes. My verification code didn't work or they just didn't care they wanted a receipt from my email. which they failed to send me even though they had this quote listed in the notes. I was told this was a mistake but not until the day of. Multiple employees said this problem would be fixed but ultimately the manager declined after months of constant callbacks and negotiating the last day the manager ultimately said no to me. I insisted that she goes back and look over the recorded phone call as I wasn't making any of this up. But Apparently that takes too much time. I had all dates written down for when I called in and even what went into their notes. It got to the point I could tell the U-Haul employees a lot more about what was going on. I knew what was in their notes more than they knew. They would have to go digging or looking through the system they said?!?! or the computer was slow or was put in a different system?!?! What? What kinda of system are you guys using. And they even accuse me of lying on the occasion. When you call the one 800 number and if the local office doesn't pick up, it outsources I was talking to people in another state sometimes. Extremely annoying and arduous system I'll write down peoples names, they couldn't give me an identification number or obviously the last name so I would say "hey I talked to Karen from corporate" "Oh OK will wait for those notes to show up in our system" next day talk to a new employee, explain what happened. "we don't have a Karen here" I understand you don't have a Karen but Karen form Corporate after calling the one 800 number to complain about you Guys said you'd fix it and she left notes." And it just never ended. Had to talk to 10 different people. My price was never locked in, the month of March the price was 900, the price in April was 1100 and after talking with them for months they wanted to charge me the quote of the day which was 1200+ they wouldn't even next off a couple hundred bucks. For everything we'd been through and they all knew me by this point. It was so sad. The day of I called budget and they got me the same truck for about 890 was soooooo happy. To top all that off I forgot that because I didn't get the truck my storage unit price went up. They quoted me 90 something. The day I showed up in a new state with no where to put my stuff they wanted to charge me 114 bucks a month. I I finally just got out of the U-Haul storage went with a local Fort Collins storage facility, 80 bucks a month same size and all. budget trucks are almost 2 or $300 cheaper than U-hauls on any given day. I still need to move a lot of stuff from Arizona to Colorado. Let's just say budget and local businesses is getting all of my money not U-haul. If you use U-haul and you like them that's fine. But if you've never done business with a moving company I recommend trying to stay local and small. U-Haul just wasn't for me everywhere else was just amazing.
Ray L. | Overall ExperienceNice people and very clean
Vince B. | Overall ExperienceI had a terrible experience overall. Upon my move in after a 8 hour drive pulling a trailer I showed up with just enough time to check in and unload a trailer of stuff. Upon check in the employee did not tell me that the elevator does not go to the 4th floor!! that's insane! how could someone not tell me that I'd have to move up stairs. The move in logistically took longer and was harder and I was upset about. I would not have agreed to store my stuff there if I had known that the elevator did not go to my floor. However the office closed for the day by the time I discovered this incredibly inconvenient aspect. Then over six months I pay more than my previous storage company and pay my unit a visit. During this second visit I discover that my floor is not climate controlled and temps outside are in the 90's !! why did no-one tell me about this?! I would not stored my stuff there had I know. the location is advertised as climate control yet no-one told me my floor was not. After hours sweating and getting what I needed I ask to talk to a manager. The manager listened to my complaints but did nothing other than to suggest I move to the u-haul down the street. I ask if she could allow me to use a trailer to do so and she says it will be $25 , really you can't even comp $25 for me ! Knowing I have to move by myself in the heat and when I was not planning for this move! wow. really no shits given. no offer for a free month and trailer. no offer for help. no apology. I rented a trailer and moved my stuff to a different company and will never store stuff with U-Haul again. You lost a good costumer. Upon returning my trailer I talked with other customers returning equipment and they had complaints about U-Haul as a company as well as this locations staff. Did I mention the damage to my belongings because of the heat ?! no here, I will be placing a damage claim.
Christine S. | Overall ExperienceI would like a refund. I was told I would be able to get 1 month of a "free storage unit" with my moving truck rental. Instead I got nickeled and dimed for the storage insurance and having to buy a lock. Seriously, you make everyone use your locks? And you can't return it? That is ridiculous. Instead of it being free I have to pay $17 but what choice to I have because the plans have been make and I am at the facility. The staff (I believe her nametag said the owner) was very rude and condescending about everything. I really do want my money back.
ANDREW W. | Overall ExperienceLady at counter was very rude. Said we could not use our combination lock purchased at another uhaul facility. Said we could not rent space without a local address. Son doesn't start school until fall, so we do not have a local address. That is why we are storing his stuff. Storage was supposed to be 10' X 5'. It was much smaller. The door was around 32". No way to get a couch in. They had no other space available so we canceled. Very frustrating experience.
Michael S. | First ImpressionsVery friendly staff
Andreas B. | First ImpressionsNickel and dime must be your business model huh? First off, I spend 2 hours on the phone with U Haul just trying to set up a storage unit (which they originally said it would be in a different location but my confirmation email said it was this one). Then you charge me for a lock? Your policy requires a "specific lock"? Thats dumb. That really is. I was told on the phone what my cost would be (with the free month) and then to after be told about needing to pay for insurance and a lock. That is just ridiculous. I am very unhappy with U Hauls poor customer service and their "hidden fees."
ANDREW W. | First ImpressionsThere was no indication and I was never told the unit I was booking was on the fourth floor and only accessible by stairs.
Bradley G. | First ImpressionsVery helpful staff. The front desk clerk was informative and kind. She answered and questions we had. Also the employee who helped us detach the trailer outside was top notch. He helped us with a lock issue we experienced and made the whole experience smooth and efficient.
Daniel S. | First ImpressionsElevator were locked had to carry all my stuff up and down the stairs
Shandel A. | Online Move InWe had a good experience with this U-haul location. Office staff and the guys out in the yard were quick to help and friendly. We had storage set up and trailer returned in no time.
Damien B. | First ImpressionsI had trouble in getting out of the parking space. The general manager came out and helped me and went way above the call of duty. They made this project go easy and were really helpful One of the best experiences o have had with any rental location
Vince B. | First ImpressionsEveryone throughout the process was very helpful and friendly
kyle f. | First ImpressionsThe staff are very helpful and compassionate...I am very THANKFUL for my choice in using this facility with their anazing staff.
PAMELA C. | First ImpressionsEasy move in. Friendly and helpful staff.
Cindy V. | Overall ExperienceEveryone could not have been more helpful and friendly.
Glenn P. | Overall ExperienceThank you for the support during uncertain times. :)
STEPHANIE H. | Overall ExperienceI had a problem with a trailer hitch installation involving a different U-Haul location and the staff at the mile high station location went out of their way to help resolve my issue and get me the perfect temporary storage solution to relieve some of the stress during a difficult cross country move.
John A. | First ImpressionsWith a single loading bay and single service elevator for the upper floors, expect needing patience for loading/unloading larger amounts of possessions in and out. There is space for about 1-4 customers to load/unload from if you count the side door and they have 4 carts appropriately. Realistically, there's space for 1 customer during business hours via the loading bay as the side door is EXCEEDINGLY inconvenient for more than a few possessions. DO try to have 2+ persons when on the premises, as it'll be a lot safer and quicker to operate with the system that's in place. I wish I could recommend it, but the lacking of designated loading zone options makes it difficult to do so for the price unless it's convenient for you... The staff there is very aware of this and try to make it easier if they can. Thank you all for your help with the situation that lead to my needing to use your facility! :)
Jonathon D. | Overall ExperienceI rented a van and a storage room. I loaded my items in the van and returned to the storage room to unload. Upon returning, after employee hours, but in access hours, I found the lock to my new storage room had not been removed. This prevented me from unloading the van.
ROSSI G. | First ImpressionsVery nice and helpful 👍🏽
rita w. | First ImpressionsThanks !
Gilbert Q. | Overall ExperienceAlthough staff processed our requests and we were able to utilize the storage unit without issue, there was a feeling the staff could have cared less about the customer. Nevertheless we were comfortable having our belongings housed there.
angela h. | First ImpressionsI've never experienced a customer journey as overtly unacceptable as this one. I could provide a full scroll of details but I'd imagine it's already been posted by previous one-time customers and this uhaul location does not deserve the feedback for improvement. *If anyone from HQ is reading this post, do your org a solid and pay a visit to this brand-enhancing gem.
Evan B. | Overall ExperienceMy order was canceled for my truck because i was there at 3pm instead of 1pm. I was told this was a loose time table and no one even called me before cancelling it to see if i was just running late. I didn't know it was cancelled until i got there-luckily they were able to still give me another truck-but i thought that was a big turn off from the start. I also wasn't happy that when i called prior to booking the truck/storage unit regarding the 1 month free rent that i was told absolutely nothing about purchasing insurance or a circle lock-which i would've looked into prior to arriving for my pick up yesterday. Then, after spending 20 mins rebooking everything, we were told our truck was in row P...which had no keys. They then looked for the keys for 15 mins before giving us a different truck. We returned that truck at 6:45pm last night and I watched the workers drive it away after telling us our gas mileage and approving that the tank was refilled. I then received a call yesterday saying they couldn't find the keys. Seems like a lot of lack of communication and it ultimately ate up 45 mins of time we could've been moving.
Nicole C. | First ImpressionsIt smelled strongly of weed in the facility which was weird, not sure where that came from. It said it was a max security facility but it was really easy for anyone to walk into the garage. Also the facility itself was really janky compared to other similarly priced storage facilities I have used - the floors were awful and uneven so super hard to push the carts, and I was surprised that we had a chain storage unit instead of a walled in one, it makes me more nervous that someone will try to break in because they can see what is in the unit. Also the way the unit door locked there is still a large gap between the door and door frame even when locked as tightly as possible with a chain. Can't complain too much though because got a free month
Joshua A. | First ImpressionsI rented a 8' x 10' x 8' unit. When I checked in, the height of these units are only 6' high. When I asked about the height, they said it is on average 8' high. It's not even close to 8' high. This is completely misleading and actually false advertising. When I asked, they said they could move me to a different unit, but it would be more expensive. No other options or offers. Manager on staff was very rude and not helpful at all.
Kenneth T. | First Impressionsgreat customer service
david c. | Overall ExperienceOnly downsides were that the elevator didn't go up to the 4th floor & theres only 1 loading area so we had to wait over an hour sometimes for other people to finish.
maria c. | Overall ExperienceEverything was great, little problem with the elevator while putting things in storage. The girl at the front desk was rude and not helpful whatsoever. But the elevator was fixed and we finished.
Duane S. | First ImpressionsVery prompt and courteous
Robert E. | First Impressions¡Gracias!
MELISSA H. | Overall ExperienceThis location is hard to access and there's nowhere to park.there's very limited space where you can load and unload your belongings. The staff was okay however not the most friendliest place.
Aaron S. | Overall ExperienceI rented the storage unit on Friday 12/13 so I can have access after-hours on Sunday 12/15. The storage facility put a lock on the door and I wasted money for hired help
Gabriel M. | First ImpressionsHonestly, U-Haul has a great storage facility. BUT they are almost three times more expensive than other storage facilities that offer the same amenities. That's the only reason I don't recommend them
Madison R. | Overall ExperienceEverything was outstanding!
Gantt N. | Overall ExperienceWasted time and energy. Did not make sure my family could fit our belongings into the storage
Jadine H. | Overall ExperienceTony is amazing! He was so helpful! Willing to go out his way too please customers. Thank you so much for everything. I forgot the girls name but she was a big help too!
Stacie R. | First ImpressionsFirst they forgot to charge my card forcthrv
Weston W. | Overall ExperienceAfter 3 months all my stuff was covered in rat droppings.
Tim F. | Overall ExperienceThere are stairs everywhere instead of ramps,making my move so much worse/inconvenient having to drag heavy items up and down stairs.Also,it was probably 100 degrees which made it even more miserable
ashley s. | Overall ExperienceManager of this facility is very rude. Condescending on the phone and attacks any unhappy customer. Numerous homeless people come in the open bay door all day long and use restrooms and sleep.
David C. | Overall ExperienceThe service was poor they gave me a storage that was already taken so they had me running around for a while , and then They forgot to give me my 20% discount for being a member of the AARP Club.
rick d. | First ImpressionsForgot to charge our rental truck gave us keys and almost got us arrested for grand theft auto because uhal reported the truck stolen, was surrounded by cops at gunpoint. Cost us so much money and ti
Weston W. | First ImpressionsGreat place, clean and protected by many cameras.
Robert P. | First Impressions👍
Corey A. | Overall ExperienceI have nothing bad to say about this place. Every body was nice, helpful and know what they were doing. Most importantly nobody was rude nor was acting uninterested in what i sayed or asked.
Nejc S. | First ImpressionsThe unit had not been cleaned or swept out at arrival and had saw dust or similar appearance all over. When items were removed from unit we were asked to sweep unit out which clearly wasn't done prior
susan w. | Overall Experience