Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My truck was blocked in, there was little assistance in locating the truck and my truck obviously had not been cleaned.
Lara T.
Clasificación:
1.0
The manager for customer service online told me that they do not tell people where to drop the keys off for after-hours. I spent 35 minutes trying to find the night drop off and had to call the website for help. Worst service ever, I will never use them again. Be warned.
Jonathan H.
Clasificación:
5.0
El cliente no dejó un comentario.
VICTOR Z.
Clasificación:
3.0
provide proper equipment o the employees can do their job (keyboards, etc)
Training (the online training blocks art useless, with supervisor verification is learned
Floyd A.
Clasificación:
5.0
El cliente no dejó un comentario.
Gretchen G.
Clasificación:
1.0
I registered online for a 26' truck to pick up at a location less than a mile from me at 9:00 am and drop off at location very close to my destination . I received a call saying good news bad news. Good news being a “truck “ would be available. The truck was 20', at a different location (far away) at a later time (I had help arranged at the time I scheduled) and it would be an in town rental meaning I would have to go out of my way to return it. I asked if there would be a discount for all the changes and inconveniences and was laughed at. The smaller in town rental actually cost more than the larger one way. VERY disappointed with U-HAUL's new money grab, customer last way of business.
Leroy L.
Clasificación:
5.0
Great attitudes and support
william B.
Clasificación:
1.0
Customer service completely disrespectful and rude.
christopher a.
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Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
DAVID K.
Clasificación:
3.0
Vehicle seemed to be well maintained and clean inside but very dirty outside and the windshield was filthy in and out :/ made it hard to see on a sunny day. That's the only negative of experience.
Lori D.
Clasificación:
4.0
El cliente no dejó un comentario.
Nathan R.
Clasificación:
1.0
With no employees working and a lack of adequate signage, it was difficult to find where we needed to get the keys and how to get the vehicle. Another family at the location was very confused as well. Extremely frustrating.
Craig L.
Clasificación:
5.0
El cliente no dejó un comentario.
Byron J.
Clasificación:
5.0
El cliente no dejó un comentario.
Rafael R.
Clasificación:
2.0
The attendant, that helped me as I was picking up my truck, was not friendly or helpful. I could barely understand what he was saying. I have had better customer service at other location I've used uhaul before.
Mark L.
Clasificación:
4.0
The inside staff were friendly and helpful. The yard manager was hands on ..helped me hook up and do safety check. Thanks guys and gals
leslie T.
Clasificación:
5.0
It was easy and went great. The gentleman who hooked the trailer up for us was very nice, detailed, careful. and explained it to me. Thanks y'all
JASON M.
Clasificación:
3.0
Told the yard attendant left front bearing running hot. He asked if it was smoking, I said no, he said 'Oh, (its) okay then' Also told him RR running light not working, nowhere did he make a note of maint. issues.
PETER J.
Clasificación:
2.0
When I checked in at the store inside the representative was too busy doing personal things on his cell phone I believe his name was Diego the guys outside were very helpful and went out of their way to meet my expectations but the guys inside were too busy
STEVEN H.
Clasificación:
5.0
El cliente no dejó un comentario.
VALERIE P.
Clasificación:
3.0
El cliente no dejó un comentario.
Marcy G.
Clasificación:
4.0
Everything was great.
AMANI I.
Clasificación:
3.0
The interior of the windshield was quite dirty and the seats were covered in pet hair. The office staff said the keys would be on the seat. They weren't. When I enquired of the parking lot staff they directed me back to the office, who in turn directed me back to the parking lot. Due to the time consuming back and forth I failed to notice my contract was not accurate regarding fuel. The contract said 7/8 but gauge read 5/8. Plus I had a schedule to stick to. When I added gas my contract said I only had to add 1.6 gallons to get to 7/8. I added 2.5 gallons and the gauge would not budge past 5/8. I got charged $8 for gas. I told the lot attendant about it and he said he would take care of it. But evidently had no intention of doing so. I got screwed out of $9 due to a faulty gas gauge. How many others customers are you doing this to? And how about mentioning all the taxes and fees that will be added onto the final bill? I've enjoyed doing business with Uhaul in the past, but you guys have really lowered your standards. Too bad.
Loree L.
Clasificación:
5.0
El cliente no dejó un comentario.
Laura B.
Clasificación:
5.0
Nothing - all went well with rental and return
cherian J.
Clasificación:
3.0
El cliente no dejó un comentario.
JEREMIAH P.
Clasificación:
5.0
El cliente no dejó un comentario.
Sarah B.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Dylan L.
Clasificación:
5.0
El cliente no dejó un comentario.
Wendy S.
Clasificación:
3.0
El cliente no dejó un comentario.
Skylar K.
Clasificación:
5.0
Hate the mobile pickup process.
Austin A.
Clasificación:
3.0
There is no key drop box. I walked around for 30 minutes trying to find it. There were crackheads in an car outside of the building who approached me while I was waiting on hold with customer service to find it. I have been on hold for 30 minutes so I left and will tell them I will bring the key back when you open
LYINDA A.
Clasificación:
3.0
El cliente no dejó un comentario.
Zachariah D.
Clasificación:
5.0
The person working the inside counter when I arrived was extremely helpful. I was having issues with self checkout, in part because I was using the wrong web browser but didn't know why it wasn't working, and he helped me troubleshoot and get on my way. Then upon returning the check in team were very friendly and immediately attended to checking the truck and already had it largely ready for the next customer by the time I was done checking out. We've used this location multiple times, and every time we have a great experience. ¡Gracias!
Annette M.
Clasificación:
5.0
No concerns or issues. Very quick getting everything done
KATHRYN D.
Clasificación:
2.0
The customer service rep didn't even gave me the exact amount of money I paid to purchase and she cone to
SALVADOR R.
Clasificación:
5.0
Gonzalo was very helpful and friendly
RYAN B.
Clasificación:
4.0
The staff were excellent. Made it very easy to check in. Met me outside in the drop off area. Didn't have to go into the store.
Molly G.
Clasificación:
5.0
The entire staff was extremely helpful, from the store clerks to the parking lot attendants. This location's staff is so friendly and well-organized, I am so glad I live close to this UHaul. I always have a good experience at any UHaul but this location is awesome.
GEOFFREY K.
Clasificación:
5.0
El cliente no dejó un comentario.
Sean O.
Clasificación:
4.0
Nothing, everything was satisfactory
PETEREDWARD H.
Clasificación:
2.0
Our entire rental experience was a disaster!
NEIL C.
Clasificación:
5.0
El cliente no dejó un comentario.
Alexander A.
Clasificación:
5.0
Great service!
SCOTT B.
Clasificación:
5.0
El cliente no dejó un comentario.
Nicole V.
Clasificación:
5.0
N/C
Jeremy R.
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN H.
Clasificación:
5.0
El cliente no dejó un comentario.
EFIGENIO R.
Clasificación:
4.0
New battery needed before re-rental.
PAUL D.
Clasificación:
5.0
The online checking process was a bit cumbersome and extensive which I wasn't prepared for. Not that I was in a big hurry but it just took a long time to process all of the steps. I don't think it's much faster in person but be prepared.
William H.
Clasificación:
3.0
Everyone was very helpful and knowledgeable.thank you!
KATHRYN B.
Clasificación:
5.0
El cliente no dejó un comentario.
Paul Z.
Clasificación:
5.0
I had some problems with the electrical connection from my truck to the trailer and they were VERY patient and helpful in getting the issue resolved.
ROBERT S.
Clasificación:
4.0
El cliente no dejó un comentario.
Jordan L.
Clasificación:
3.0
Saying the van fits a queen bed let alone a studio or a one bedroom is a joke. Maybe if you're going to take multiple trips.
Nathaniel M.
Clasificación:
5.0
El cliente no dejó un comentario.
ARMANDO S.
Clasificación:
5.0
When booking the reservation I wished they would have told me the location I would be getting the truck was a different address. But other then that everything and everyone was Great!!!
Tammera T.
Clasificación:
5.0
Maybe just remind people to go through the check in process to return the vehicle BEFORE putting the keys in the key drop. I completely spaced it and then I realized I needed to turn the vehicle on for the Chas and odometer reading images. No one's fault but my own, just wanted to mention it! Great service from this location, no complaints!
ALYSSA J.
Clasificación:
3.0
Have equipment reserved ahead of time on site at pickup, be more accurate in recording initial gas in tank at pick up, and, most importantly, be more accurate in estimating gas mileage expected with vehicle!
Phillip D.
Clasificación:
5.0
El cliente no dejó un comentario.
AIDEN C.
Clasificación:
5.0
El cliente no dejó un comentario.
Damon J.
Clasificación:
4.0
El cliente no dejó un comentario.
KHRISTEN R.
Clasificación:
4.0
El cliente no dejó un comentario.
Riley S.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
JOSEPH G.
Clasificación:
1.0
The location for drop-off: 2000 W Colfax Ave, Denver, CO 80204 For the sake of God and country, please make the location for drop off of keys for your customers obvious and easy to see. There were for couples at the same time returning U-Haul trucks at this location, all of whom were trying to find the place to deposit the freaking keys for their tracks, and none of us could find it easily!
MICHAEL L.
Clasificación:
1.0
Where the fuck is your key drop box. You guys suck.
SAM C.
Clasificación:
5.0
El cliente no dejó un comentario.
JAMIE L.
Clasificación:
4.0
El cliente no dejó un comentario.
WILLIAM L.
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First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
WILLIAM L.
Clasificación:
5.0
No problem. Quick and easy
MERRILL F.
Clasificación:
2.0
The representative was not that friendly, and the trucks are disgusting. Need to be cleaned better! Come on Uhaul!
ALISON R.
Clasificación:
4.0
I have reserved a 26' truck from a different location I even went into the store and 3 days before I was supposed to pick up my vehicle and told trailer someone call me from u-haul and said that I needed to go over here to get a 20' truck or I needed to drive all the way to Glenwood Springs to pick up a 26' truck bring it back then move my family to Colorado Springs I didn't even get compensated in any kind of way or had to altered my plans after all I did reserve the items that I asked for Would I remake men the lower Colfax location to somebody no I would not why because it seems like no matter where you go they're just gonna direct you somewhere else But the crew at the lower Colfax was very helpful and very made that made my experience that much more better. And if I ever have to move again more than likely I will not use Discover me again
BRITTANY M.
Clasificación:
5.0
El cliente no dejó un comentario.
Matthew S.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Kevin V.
Clasificación:
5.0
All the staff where helpful and work well with me on all my rentals
Byron J.
Clasificación:
5.0
Allow Payments to happen over the phone, through the web, or whatever. Allow Moving companies to be connected with you on the business side.
PAOLO O.
Clasificación:
4.0
El cliente no dejó un comentario.
NGUYEN D.
Clasificación:
4.0
Checkin was supposed to be virtual but we were directed to go inside to the counter to get the keys. Then the keys weren't there but in the lockbox where they should have been. Moving blankets and dolly that we ordered were not in the truck, so I had to go back to get them, costing us almost an hour of moving time. We were unable to complete our move with the truck due to this. Staff was very courteous and helpful in spite of these issues.
Conal R.
Clasificación:
5.0
El cliente no dejó un comentario.
Christopher B.
Clasificación:
5.0
Great
JESUS L.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL S.
Clasificación:
1.0
Literally of the hundreds of times I have used Uhaul, this is the worst experience I have ever had. From the start of truck selection, the dirty truck was poorly maintained, with horrible driving added by the misalignment and brakes I am still shocked from. The entire experience left me way more into looking for an alternative next time I need
Allister J.
Clasificación:
5.0
The staff in the parking lot and in store was very nice and got me in and out quick. Truck was clean and worked good. Thanks.
Geoffrey K.
Clasificación:
2.0
Need to improve about the Mobile verification process. this should be stated with the user upon signing up for mobile pickup.
Raymond S.
Clasificación:
5.0
El cliente no dejó un comentario.
MILTON B.
Clasificación:
5.0
Diego was always helpful and friendly. He assisted us so much over our tenancy I would definitely recommend him to anyone looking for storage needs.
Dustin B.
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Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Pranay D.
Clasificación:
1.0
Renting trucks with Uhaul is a nightmare for a commercial client like myself. I will only rent from you as a last resort. I was told I would have regular extended vans at a $55 dollar rate but when I got to the location I was told I had to take box trucks. No thanks.
savion J.
Clasificación:
4.0
You guys give fast and friendly services. I can always depend on you all. Thanks a bunch!
YVONNE M.
Clasificación:
3.0
Have the equipment do the staff to accommodate the customer. Could not print out receipt due to lack of ink / toner. On my original rental date I had rented in the Lakewood CO area and the Denver Dispatch area change it to Meeker CO a five hour drive to the western side of CO. They said the next available truck of the size needed would not be available till 2022. Luckily the folks at the Lakewood location was a libel to let me know a truck was coming in the next day and the reserved it for me. You would of thought the Denver dispatch could of did that. The lower Colfax location was friendly and helpful.
NOEL M.
Clasificación:
1.0
I booked my U-Haul rental three weeks before my trip. I had picked out a 4x8 trailer for pickup at a convenient local location on Saturday morning. The preceding Friday afternoon, I got a curtesy call from a lady at a different location advising me that my scheduled pickup location had been moved to a place 5 and 1/2 hour drive away. She gave me a number to call as I told her that would not work. I was put on hold for nearly an hour before a rep told me that I could not have a 4x8 trailer as there were none available closer than that, but that he would give me a bigger trailer instead. I told him, I was not happy with that, but did not have a choice. Saturday morning I went to the new pick up location, and was please to see four 4x8 trailers in the lot. After waiting in line for an hour and a half, I was told that those trailers were being reserved for customers who had made the booking earlier than I had. I asked why the system had allowed me to book equipment that was not available and he said that U-Haul guarantees the size and price, but not the location??????? seriously? I went to check out and noticed a $100 dollar additional charge. I asked what it was and he told me that the $60 insurance plan I had selected was actually not a flat rate, but was based on estimated mileage and had been inflated by $40 since I made my online booking. He also explained to me that larger trailers tow better than small ones (I was towing with a Subaru outback) -I am pretty sure he needs to get his head checked! This has been a really gosh awful experience and I would warn other customers to look for alternatives!
SIDNEY K.
Clasificación:
5.0
El cliente no dejó un comentario.
NIKOLAUS M.
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Overall Experience
Clasificación:
2.0
El cliente no dejó un comentario.
Jessica S.
Clasificación:
5.0
Easy to setup and staff was exceptional focusing on the customer.
Paul J.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Paul J.
Clasificación:
3.0
The owner,I forgot his name but he was really,really in professional..I had called one time I forgot for what and he was so rude I will never go rent from Uhaul again..I don’t know how he could treat his customers like that..But I would not recommend anyone to Uhaul.
minerva t.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
CODY S.
Clasificación:
3.0
Didn’t really give instructions on drop off of u-haul
GABRIEL R.
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First Impressions
Clasificación:
3.0
Good. Other then my husband experienced 2 men breaking into a storage near ours. He was threatened by them and police had to be called.
Kourtney W.
|
Overall Experience
Clasificación:
3.0
The people are UHaul were very friendly but frustrating that I had to check in via the mobile version instead it it taking <5-10 min with a person. The online reservation system was a bad experience.
Maddy L.
Clasificación:
2.0
Online sign up was absolutely terrible. I was stuck outside for 40 minutes just to get verified. Luckily, Samantha was extremely helpful in getting me approved. Otherwise, I will not be using this website sign in ever again.
Bryce F.
Clasificación:
5.0
I highly recommend this location and I will use them again
CHERYL Z.
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID C.
Clasificación:
5.0
The process was easy and everyone we encountered at the Mile High Station location on our moving day was friendly and helpful. THANK YOU!!!
JAMIE F.
Clasificación:
5.0
El cliente no dejó un comentario.
BRETT O.
Clasificación:
5.0
This is my home U-haul location & I love them!
Jeanette K.
Clasificación:
5.0
El cliente no dejó un comentario.
CLYDE L.
Clasificación:
5.0
The whole experience was easy, friendly, professional, and efficient. I was impressed by the excellent customer service! Thank you for a great experience!
Kyle N.
Clasificación:
5.0
Make the online platform better and easier to use.
Brian S.
Clasificación:
4.0
Not specific to the location but the whole getting approved for rentals mobily could be optimized if you could do it in advance. Waiting for it while the customer is in the lot is inconvenient. Otherwise fairly painless process.
Austin H.
Clasificación:
5.0
Movers did a great job!
PETE T.
Clasificación:
5.0
El cliente no dejó un comentario.
KIMBERLY S.
Clasificación:
5.0
El cliente no dejó un comentario.
Quentin L.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
trevor p.
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First Impressions
Clasificación:
3.0
The facility was nice and the staff very helpful. The problem encountered was limited loading areas and access to the storage areas. Too many people were trying to gain access at the same time while one large truck was not attended in the single bay. This led to frustration among those that were actively trying to get things loaded in storage.
Bruce B.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Andrea H.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Frank Q.
|
Overall Experience
Clasificación:
1.0
Once the transaction was completed. We were told the unit was 5th floor and had to carry stuff 10 steps up. I am disabled and able to fill a 5x8 unit. That was a joke. He could have told before we agreed. I waiting to be refunded. Can not make a move until I get my refund. ¡Gracias!
valorie v.
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First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Carlo B.
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First Impressions
Clasificación:
3.0
The first person I dwelt with was little personable and had no advice as to where I should park to unload. Considering I explained that I had jut drove 19 hrs. And only had a couple of hours to un load. I felt there was no empathy. The second young lady was nice polite and a nice smile making my streass from a long trip jyst a little easier.
Armando A S.
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First Impressions
Clasificación:
3.0
El cliente no dejó un comentario.
Kourtney W.
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First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Brittany H.
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First Impressions
Clasificación:
1.0
El cliente no dejó un comentario.
GRACE F.
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First Impressions
Clasificación:
3.0
There was no indication and I was never told the unit I was booking was on the fourth floor and only accessible by stairs.
Bradley G.
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First Impressions
Clasificación:
5.0
Everyone throughout the process was very helpful and friendly
kyle f.
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First Impressions
Clasificación:
5.0
The staff are very helpful and compassionate...I am very THANKFUL for my choice in using this facility with their anazing staff.
PAMELA C.
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First Impressions
Clasificación:
3.0
I rented a 8' x 10' x 8' unit. When I checked in, the height of these units are only 6' high. When I asked about the height, they said it is on average 8' high. It's not even close to 8' high. This is completely misleading and actually false advertising. When I asked, they said they could move me to a different unit, but it would be more expensive. No other options or offers. Manager on staff was very rude and not helpful at all.
Kenneth T.
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First Impressions
Clasificación:
5.0
Very prompt and courteous
Robert E.
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First Impressions
Clasificación:
1.0
The service was poor they gave me a storage that was already taken so they had me running around for a while , and then They forgot to give me my 20% discount for being a member of the AARP Club.
rick d.
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First Impressions
No se han enviado comentarios para esta ubicación.