Customer Reviews for U-Haul Moving & Storage at Michigan Rd

5,438 reviews

6014 Michigan Rd   Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

(317) 257-5461

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(317) 257-5461

6014 Michigan Rd
Indianapolis, IN 46228
(N Of Kessler and close to 60th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

HAMID M. 
Rating:
1.0

I was charged 3 times for a total of $185. I was only supposed to pay $76. Because they messed up I have to wait 10 days for a refund.

DANIELLE C. 
Rating:
5.0

Customer did not leave a comment.

BLUIDY S. 
Rating:
5.0

I wish all your trucks were easy like the cargo van was. Great ride.

PHYLLIS L. 
Rating:
4.0

truck I had needs an alignment

Sheryll W. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Brandon A. 
Rating:
5.0

Customer did not leave a comment.

Ronical H. 
Rating:
5.0

Customer did not leave a comment.

SHANON G. 
Rating:
3.0

Customer did not leave a comment.

ENITAN D. 
Rating:
3.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

clerk answered phone call from his girlfriend while doing the checkout process and continued phone call entire time during checkout process

Patrick E. 
Rating:
3.0

Truck was over heating and wouldn't shift gears couldn't go over 45 mph. Truck was kinda dirty but not disgusting. Location it's self was ok.

Tarylin B. 
Rating:
5.0

Customer did not leave a comment.

JEREMY T. 
Rating:
1.0

Make sure the transmission is not slipping and most important, make sure the truck has an alignment. That truck should never have been issued to someone, you're putting the driver and other's lives in danger.

ramune G. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

The staff was extremely knowledgeable and friendly. Very helpful with all questions concerning towing my car.

Hernan B. 
Rating:
5.0

Staff was very helpful; a pleasure to work with.

SHERLYN W. 
Rating:
5.0

Guys inside were humorous and attentive. Truck was clean and ready to go at my scheduled time and return was a breeze!

TROY W. 
Rating:
5.0

Customer did not leave a comment.

CARLOS P. 
Rating:
4.0

Just keep taking care of the customer!! Thanks!!

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Ignacio E. 
Rating:
5.0

Very friendly staff

SANDI B. 
Rating:
5.0

Facility clean..employees very professional Would highly recommend this facility to friends and family

Mary T. 
Rating:
2.0

Provide dolly inside Uhaul. Uhaul rep should go out his/her way to assist customer. He just assumed I knew how to open or close back. Had to ask for to show me! Will never use that Uhaul for that particular location ever!

ADAM R. 
Rating:
5.0

The young lady, I didn't get her name, was phenomenal and a breath of fresh air. Quick, polite and professional. The young men were also very helpful.

Karen M. 
Rating:
4.0

Customer did not leave a comment.

joyce M. 
Rating:
4.0

Customer did not leave a comment.

Tek B. 
Rating:
2.0

Not especially impressive. Was quoted the wrong price for mileage over the included amount, when I asked. The main strength is that you had what I needed. That's about it. As a heavy business traveler, I may be unfairly comparing to National car rental and have unreasonable expectations. On that note, the mobile checkout process is a terrible experience, and I finally gave up and went inside. I am sorry to grumble, but you want customer feedback so I want to give it to you without sugar coating. On the positive side, the truck itself worked out just as expected. Thanks for that.

robbert K. 
Rating:
5.0

Just keep the good job and continue to improve on it

MUSILIU R. 
Rating:
5.0

Young lady who helped me did a great job

RANDAL K. 
Rating:
5.0

Customer did not leave a comment.

MANUAL L. 
Rating:
4.0

Customer did not leave a comment.

TAMMI T. 
Rating:
5.0

Great service. No waiting for a Friday 10AM appointment. Clean 15 foot truck readied to go. $14 insurance fee provided great sense of security just in case. Drop off at 5:30 PM was quick and easy.

Nhan N. 
Rating:
4.0

You cannot remove the 6x12 cargo trailer from hitch. The trailer weighs 2000 pounds, and there is no trailer tongue jack installed on this trailer. HUGE PROBLEM. When I returned the trailer the uhaul employee told me I needed to back the trailer into a parking spot between other trailers and disconnect it myself. It was dark outside, and a poorly lit parking lot. I told him I was not comfortable backing that trailer into such a tight spot, and definitely was not able to disconnect that 2000 pound trailer. Not to mention I am a 60 year old female. He was a total jerk. A different employee took care of the trailer. Some of you employees there act like they are doing you a favor to work up the energy to speak to you. I would not recommend anyone to rent from this uhaul location.

ELIZABETH D. 
Rating:
5.0

Check all trucks for cleanliness before releasing to customer. My truck had trash, loose dirt, and a lot of leaves.

Cassandra B. 
Rating:
4.0

Mo'ney (the manager?) was knowledgeable, aware, helpful and nice in correcting the mistakes in the system, which was going to overcharge me for a lot more than what I rented the truck for! There also was a problem with the app to complete the initial rental, but she just told me to save the photo that the app called for, but didn't accept; everything worked out.

CLAYTON C. 
Rating:
5.0

Needed a short term rental to pick up some large furniture purchases. U-Haul had a prefect cargo van for my needs at price.

John S. 
Rating:
4.0

Customer did not leave a comment.

Erik E. 
Rating:
5.0

Excellent service, good equipment, and good price!

Robert A. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
1.0

Customer did not leave a comment.

VICTORIA S. 
Rating:
5.0

Customer did not leave a comment.

JEAN L. 
Rating:
5.0

Customer did not leave a comment.

Cathalyn A. 
Rating:
5.0

Moneý did an excellent job!

Mahmoud A. 
Rating:
5.0

Customer did not leave a comment.

christopher F. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Very friendly, helpful and professional. I will come back!

Bettina D. 
Rating:
2.0

Check equipment back in promptly so customers can get there refund when due in a timely manner.

Stephanie S. 
Rating:
5.0

Include contract and vehicle damage report so I don't have to fight charges on the other end. They want to charge me money for damages that I didn't incure.

PAULA H. 
Rating:
3.0

Customer did not leave a comment.

Hosia S. 
Rating:
5.0

Customer did not leave a comment.

gweq K. 
Rating:
5.0

Make returning truck after hours easier/clearer for us old people to understand. Thx you

Michael R. 
Rating:
5.0

Everything went smoothly. I did however make several calls to Uhaul to verify. The online situation is not completely user friendly.

REBECCA H. 
Rating:
5.0

Customer did not leave a comment.

REBA P. 
Rating:
5.0

Customer did not leave a comment.

Douglass M. 
Rating:
5.0

Customer did not leave a comment.

Manual L. 
Rating:
4.0

The key was stuck in the ignition several times. Google helped me get it out after holding for roadside assistance for 13 minutes.

TRASENIA H. 
Rating:
3.0

Customer did not leave a comment.

YOLANDA H. 
Rating:
5.0

Very professional and had great customer service!

Lakeya S. 
Rating:
5.0

EVERYTHING WAS EXCELLENT.

RENE V. 
Rating:
5.0

Customer did not leave a comment.

Bryant K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

Great customer service and Derrick really did a great job making sure I was taken care of with my service.

Shassa D. 
Rating:
5.0

Customer did not leave a comment.

Miriam K. 
Rating:
5.0

Customer did not leave a comment.

Neil T. 
Rating:
5.0

Thank you

Lasha e.  |  First Impressions 
Rating:
1.0

I didn't rent this uhaul. Not sure how someone managed to rent one in my name without my ID. This is definitely FRAUD.

Scott H. 
Rating:
4.0

Customer did not leave a comment.

Brandi W. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

Customer did not leave a comment.

KENNETH H. 
Rating:
4.0

Customer did not leave a comment.

DANA H. 
Rating:
3.0

The customer service from my pick up and drop off was good. The truck that was rented to me was not. Based off looks you could tell it was old and even older when started up. It was annoyingly loud and felt as if it was on its last leg. I almost brought it back after barely leaving the Uhaul store but needed to be moved that day. Why send something out in this state? Yes, roadside assistance is great but not when you're on a deadline, have annoying neighbors coming out to see what the loud commotion is and when it seems like it is taking forever to get to your destination because it's barely pulling. I should not feel as if I'm not going to make it out of the parking lot. Thank goodness I was able to muddle through this dinosaur and return it with no mishaps.

Marla B. 
Rating:
5.0

Customer did not leave a comment.

Andres R. 
Rating:
5.0

Customer did not leave a comment.

DEBRA P. 
Rating:
5.0

Customer did not leave a comment.

SCHNILOVE E. 
Rating:
4.0

They never emailed my final bill

JAY B. 
Rating:
2.0

Truck dirty and full of Dog Hair.

LEONARD H. 
Rating:
3.0

Customer did not leave a comment.

CLIFTON J. 
Rating:
5.0

The gentleman working the desk were very helpful and friendly. Great job

RYAN F. 
Rating:
2.0

Customer did not leave a comment.

gould C. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
3.0

Customer did not leave a comment.

EBONY B. 
Rating:
5.0

Can you keep some equipment available for walk in customer

DWAYNE H. 
Rating:
1.0

Truck provided was on empty, staff showed up almost forty minutes late to open, including the manager, The truck box and cab were both filled with trash. Use any location but this one.

Mike L. 
Rating:
5.0

Great personnel

RANDAL K. 
Rating:
5.0

Customer did not leave a comment.

DANY P. 
Rating:
5.0

Customer did not leave a comment.

KAREN O. 
Rating:
5.0

Great!

CARLOS M. 
Rating:
4.0

I hate having to drive with a trailer in tight areas where the road markings basically require one to put the wheels of the trailer on the curb. Not the drop off destination's problem, but INDYs problem. And getting in and out of that location, if you aren't experienced with trailered vehicles like I am, this place is terrible during rush hour. Again, this isn't the drop-off place's problem. It is Indy's problem.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

VERONICA F. 
Rating:
2.0

Customer did not leave a comment.

Anne S. 
Rating:
2.0

Auto transport was not useable.

Coralee H. 
Rating:
3.0

Personnel were less than helpful. Truck was not in the location indicated with the on-line checkin. Truck has not been maintained well - bad exhaust system, steering had a lot of slack causing truck to weave.

Darrell F. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE H. 
Rating:
5.0

Checked out quickly. Friendly

Stephen W. 
Rating:
3.0

Staff was nowhere to be found, I had to go find him and he was rude and lazy. He tried to charge me for a storage that I qualified for free and reserved… poor customer service

Diana E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

January M. 
Rating:
5.0

Keep up the good work.

ODELL D. 
Rating:
5.0

Great customer service

DAVID C. 
Rating:
2.0

Staff was very unprofessional. I went to another location and staff were unprofessional as well. Customers are spending hard earned money and we deserve respect. We deserve the staffs full attention while we are at the counter. Not to wait on them to get off cell phones and talking to each other that is not job related or to other customers. The truck was clean but it smelled horrible! Uhaul please get together!

KIKEEA B. 
Rating:
3.0

Customer did not leave a comment.

Devon R. 
Rating:
4.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Davion was very helpful and awsome! Thanks man much appreciated

HORIZON V.  |  First Impressions 
No reviews have been submitted for this location.

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