Comentarios de los clientes para U-Haul Moving & Storage at Mexico Rd

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Mexico Rd

Clasificación general:

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robin l. | First Impressions |
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El cliente no dejó un comentario.

MARLITA T.
Clasificación:

Both ladies that assisted were very nice and professional

Marcine H.
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El cliente no dejó un comentario.

Stephen H.
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El cliente no dejó un comentario.

DANNY H.
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Excellent customer service! Quick. Easy. Streamlined the way it should be. Very professional and courteous! Highly, highly recommend this facility.

James S.
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El cliente no dejó un comentario.

David P.
Clasificación:

The problem is the lack of service and all the additional charges . The fact you turn in a vehicle and have to go to an app to fill out state of the vehicle. I can understand take pictures. But picture of the dash for mileage and gas. I can see that it is for my protection as I capture what I dropped the state of the vehicle in but if there is contention you should put gauges on the vehicle and record to many questions to fill in

FRANK C.
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El cliente no dejó un comentario.

Darren H.
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Great customer service & the vehicle I want is also available.

Jennifer B.
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El cliente no dejó un comentario.

Kenneth W.
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Employee was courteous and very helpful,

Grant M. | First Impressions |
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El cliente no dejó un comentario.

Michelle G.
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El cliente no dejó un comentario.

Shay S.
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El cliente no dejó un comentario.

Lauren W.
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El cliente no dejó un comentario.

MIKE H. | Overall Experience |
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Everything went according to plan. Staff members were took care of everything and in a timely manner. Couldn’t ask for better equipment and staff.

Nathan B.
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El cliente no dejó un comentario.

Charles B.
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Great and easy check-in. Good location from where we moved to.

Steve Z.
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Excellent to have a person come out immediately and help you instead of fumbling with an app!

Kenneth R.
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El cliente no dejó un comentario.

Randal K.
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very covid 19 conscience

ELLEN M.
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Friendly and helpful service in a convenient location with a small-town feel. My favorite U Haul office to e we irk with, hands down.

dawn R.
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El cliente no dejó un comentario.

Marilyn M.
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Very positive experience. Brendan(sp) explained pricing thoroughly and explained repercussions of being late well. We were not late (in fact returned early due to unexpected elevator issue) and I was treated fairly and with honesty and integrity. I would not hesitate to recommend and will utilize their services again as needed.

steve w. | Overall Experience |
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El cliente no dejó un comentario.

Kyra B.
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El cliente no dejó un comentario.

Karen M. | First Impressions |
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El cliente no dejó un comentario.

JUAN A.
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Quick and easy! Thanks

RICHARD T. | Overall Experience |
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El cliente no dejó un comentario.

Paul H.
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Christina, who I dealt with, was very professional and I would recommend this company to anyone!

Tammy K.
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El cliente no dejó un comentario.

Jay F. | First Impressions |
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Christina was very nice and helpful.

Jay F.
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El cliente no dejó un comentario.

Michele S.
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My only issue was I ordered a 26 ft truck a month in advance and day before moving was notified they only had a 20 ft. The truck price was reduced but I still had to pay more because I had to keep it an extra day to make another trip.

Chad H.
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Phenomenal experience. Easy reservation/transaction/checkin process. Almost all of it was done without even having to work with a live person which is super convenient. The only thing I didn't care for I called maybe 4x the week prior to ask one simple question. Each time I called the location about my existing reservation I was told there was a 10-15 min wait time and I'd wait on hold during business hours with no answer. I left one message and I don't believe I got a call back. I just wanted to know if I could leave my car on your lot and pick it up when I was done with the truck at the end of the day. It all worked out otherwise, thank you!

James J.
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El cliente no dejó un comentario.

Terry H. | Overall Experience |
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El cliente no dejó un comentario.

David H.
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This place was very nice and lady was helpful and unhooked trailer. I warned the trailer leaked and needed to be removed from service. I bet that won't happen given UHauls very low standards.

Sheila C.
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El cliente no dejó un comentario.

Gary E.
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When I first went in to see if a truck was available the young man the helped me was fabulous , he answered every question and made sure I got what I needed. Then when I actually picked up the truck the lady was also very great making sure again that I was covered. Without a doubt I will recommend this Rental location above all. Thank You for taking great care of us and caring that we got what we needed!

JULIA W. | First Impressions |
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El cliente no dejó un comentario.

James T.
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El cliente no dejó un comentario.

Virgina W.
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El cliente no dejó un comentario.

Ivan W.
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El cliente no dejó un comentario.

Anthony B.
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El cliente no dejó un comentario.

Justin S.
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I was lied to about pricing over the phone. The manager at the location could do nothing to fix anything. I will not be lied to and I will not use uhaul again.

Daniel B.
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El cliente no dejó un comentario.

Michael J.
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El cliente no dejó un comentario.

Denise C. | First Impressions |
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El cliente no dejó un comentario.

Debra A.
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El cliente no dejó un comentario.

Amanda M.
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Best customer service by far in the area!!

Amanda M. | Overall Experience |
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The staff at this location are by far the best . They go above and beyond for their customers and each other, not only where they able to accommodate to my last minute needs.. but when I dropped my truck off the first shift worker stayed over helping to make sure the trucks where lined up nice and didn't just leave the next guy hanging.. the 2 gentleman I dealt with during all of my interactions with this locations had straight out great customer service, and made me feel important, even though I was just a stranger needing to move.

jerry S.
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Also very knowledgeable and helpful

Kristina D.
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El cliente no dejó un comentario.

Amanda M. | First Impressions |
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El cliente no dejó un comentario.

Daniel S.
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El cliente no dejó un comentario.

curt s. | First Impressions |
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Outstanding!!

Suzette S.
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El cliente no dejó un comentario.

Michael R.
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El cliente no dejó un comentario.

Nathan T.
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El cliente no dejó un comentario.

CLARISSA H. | Overall Experience |
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The manager Christine was awesome and friendly staff. Assisting us for two months!for storage and rental of a truck. Thank you so much for your service during this time . Clarissa

Timothy H.
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El cliente no dejó un comentario.

Shameon B.
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One guy was arguing with me and had an attitude with me because I couldn't get the truck back in time because I didnt have anyone to go up there with me. He was very disrespectful and very aggressive with me

Amanda H.
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El cliente no dejó un comentario.

Ryan J.
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Went to turn my truck in and the associate claimed I drove 62 miles (when I drove 12). She pointed to my receipt (which she called a contract) that said my starting mileage was 62 miles lower than my ending mileage. I told her it was wrong. I also mentioned that on the receipt it showed the tank was full when it was down to the first bar on the gas gauge. She then brought up that I was supposed to follow a text message link to “verify your equipment condition” of my truck which then would have logged my mileage for me. I couldn't tell if they were intentionally trying to dupe me or if they didn't do a good job of explaining the process but either way, a terrible experience and I will never go back.

Cheryl A.
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Manager Christine was awesome, sweet, and helpful!

Elizabeth L. | Overall Experience |
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El cliente no dejó un comentario.

Kathy H.
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Nothing. Nick was awesome! His personality made it fun to be there and he was very helpful and set me up with what I needed! I would love to have him help me again

MIchael S. | Overall Experience |
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El cliente no dejó un comentario.

dan B.
Clasificación:

I have a complaint regarding this rental because I also rented a storage unit, #127. I rented that unit for 9 months. We were on autoPay. We moved out before our due date of June 10th. The location assured us that there would be no charge for the next month. However, there was a charge of $174.95 placed on my visa for the month of June. I have called the location and your 800 number numerous times, and have not been able to get this charge removed. I have placed a dispute with the credit card. Please take care of this for us. As you can see, we have done a lot of business with U-Haul and also have an upcoming reservation.

Thomas S.
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El cliente no dejó un comentario.

Marcine H.
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El cliente no dejó un comentario.

Joshua R.
Clasificación:

What happened to including a certain set of miles with every rental? Paying for every mile? Too many fees

Okechukwu O.
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The after-hours return process begs for serious improvement. I was only able to complete the return process a total of 95 minutes after parking the equipment in the designated spot on location. This was due to a long wait ( over 1 hour 5 mins) before my distress call for assistance in getting through the challenge I encountered in the online return process could finally be answered by the appropriate "customer representative". (BTW, the return process itself, once it is working, is not really a hassle.) If you are going to keep persons on hold, waiting for "the next available customer representative", you might consider changing the background music and advertorials streamed. Just saying.

Mikel F.
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Start will full tank of gas.

Gregory W.
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She was amazingly helpful and polite. Made a very stressful 2 days much much easier. Thank you so much!!!

Nicole C.
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El cliente no dejó un comentario.

Anthony L.
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El cliente no dejó un comentario.

Cassandra L.
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El cliente no dejó un comentario.

James H.
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Great attitude.

Anthony B.
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El cliente no dejó un comentario.

James R.
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Awesome personable service !!!?

Samuel M.
Clasificación:

I informed Leesville uhaul that I would need the trailer for six days, not four. They stated it would only be a $20 dollar a day charge for the extra days. When I dropped off U-Haul in Mexico rd, they charge me $63 dollars stating there was a late fee for drop off. Unaware of any late fees, not transparent up front and was very unsatisfied with customer service.

Anthony B.
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El cliente no dejó un comentario.

Telisha W.
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El cliente no dejó un comentario.

Darren H.
Clasificación:

Fix the online reservation option.

Kevin K.
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El cliente no dejó un comentario.

David P.
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Christian was very helpful and a great representative for the company, the truck was clean.

dan b. | Overall Experience |
Clasificación:

Christina Rupeika and Paul Kaufmann were just the best. Anytime we had a question or problem they went the extra mile to help us. It was a pleasure to use their U-Haul storage. They also helped us to obtain the right U-Box to ship some of our articles. We would like to thank them for all their help! We would highly recommend them to anyone that needs storage.

Michael H. | Overall Experience |
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Manager is an idiot. Says she would do something to fix my billing issue totally lied. Nothing worse than a being lied to. Would never use this place again. Storage unit was not cleaned when I moved in. There was broken glass and other trash left on the floor.

James W. | Overall Experience |
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I have to say the staff was excellent the facility was adequate. But was very disappointed when I checked out and found out that my last month was not prorated. I checked out of a facility on the 16th that I had to pay for till the 29th. That was very disappointing

Jacquelynn V.
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El cliente no dejó un comentario.

John F. | First Impressions |
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El cliente no dejó un comentario.

Erin A.
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El cliente no dejó un comentario.

Jodie W.
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Our guy was super friendly.

Sheldon B.
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Very friendly and well equipped

Brittany H.
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I received EXCELLENT customer service from Christina and Michael today! I would highly recommend using them for any moving or storage needs.

Bevely W. | Overall Experience |
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Christina and the staff were great and the unit exceeded my expectations.

Robert M.
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El cliente no dejó un comentario.

CLARISSA H. | First Impressions |
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This Uhaul facility has been helping me out since 2014 I will always be a loyal customer to them. I have told several friends which unfortunately had went to another UHAUL near her and had an bad experience,

Andrea M.
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El cliente no dejó un comentario.

Lynn H.
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Very easy drop off. She met me in the drive and was so friendly. I talked to her a bit about the company and was thrilled to hear that she LOVES working for U-Haul. A company that takes care of its employees as well as its customers is hard to find! Thank you.

wayne M.
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The van was perfect. 4800 miles. No rattles! Employees were very courteous and quick. I even thanked them for making the rental very easy.

Amy R.
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All employees were respectful, helpful, and professional. It was a pleasure doing business with this location. Highly recommend!!'

James T.
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The employee I dealt with was very professional and friendly

Sheldon B.
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Very convenient and friendly.

Brian R.
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Awesome. In/out. No problem.

Michael J.
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El cliente no dejó un comentario.

Bevely W. | First Impressions |
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Christina is awesome.

Beverly W.
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Staff was great to work with.

Kristin M.
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El cliente no dejó un comentario.

Bryan E.
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El cliente no dejó un comentario.

BEATRICE M.
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El cliente no dejó un comentario.

Marvin E.
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El cliente no dejó un comentario.

John G.
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The cab of the truck had cigarette smell in it.

Amelia R.
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El cliente no dejó un comentario.

Helen Q.
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El cliente no dejó un comentario.

James R.
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Friendly & efficient

Rhonda R.
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Person that greeted me was friendly and courteous. Fast service. Was in and out. My move was long and uneventful. Thank you uhaul.

Allen R.
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El cliente no dejó un comentario.

Kelly V.
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Very freindly and courteous staff.

John B.
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U-Haul have very good service.

John M.
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El cliente no dejó un comentario.

Nichole P. | Overall Experience |
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I stored for 1 month and my belongings were covered in mouse poop

Elizabeth L. | First Impressions |
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Staff was extremely friendly and helpful, greatly appreciated their service!

alyssa t. | Overall Experience |
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Christina was very sweet & helpful.

stuart M. | Overall Experience |
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El cliente no dejó un comentario.

James W. | First Impressions |
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Ed Christina Mike everybody was very helpful. Over and above my expectations for customer service.

Paula T. | First Impressions |
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El cliente no dejó un comentario.

Matthew M. | Overall Experience |
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Everyone and everything was great.

Lori H. | First Impressions |
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Very helpful with reservation of truck and storage unit

wanita s. | Overall Experience |
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If needed, I would rent from here again.

Connie H. | Overall Experience |
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Awesome experience! Thank you!!!!

lisa m. | First Impressions |
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This is an excellent location. They were very accommodating and understanding of our situation and the fact our move hadn't been an easy one.

greg d. | First Impressions |
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I have Always used U-Haul, moving trucks,storage units & more. Excellent,knowledgeable staff and dependable clean equipment. Thanks Dalton A++!

VINCENT P. | Overall Experience |
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I had no problems with this facility

Celestia W. | Overall Experience |
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I appreciated the kindness & patience & knowledge of the Staff. My transition was pleasant. Thank you.

MARK S. | Overall Experience |
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Met my needs and the staff was very helpful!

Brian M. | Overall Experience |
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A great experience

Sarah C. | Overall Experience |
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Great!

Rania A. | Overall Experience |
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Rented a storage for a whole year. When it was time to move out everything went smooth and our stuff was in good shape except for it being su dusty but it was expected. Thank you.

John B. | Overall Experience |
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Rented approximately 2 years, never an issue! Key fobs provides easy access without getting out of car! Highly recommend! Only thing I never figured out was the signs saying to check in? i never did?

Scott S. | Overall Experience |
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Everything was exceptional.

Sarah C. | First Impressions |
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Everything was easy, fast, and fair.

Robert W. | First Impressions |
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The place is clean, and the staff friendly and knowledgeable .

Markeesha K. | Overall Experience |
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From the moment we walked in to get our storage unit number, the staff was beyond friendly and helpful with everything. We never had any issues of any sort while there for the 8 months.

mark k. | Overall Experience |
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If I ever need to rent a storage unit again I will definitely contact U-Haul & Storage at Mexico Rd. Top notch facility & staff.

albert w. | Overall Experience |
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All around excellent experience . Highly recommend the storage facility

jennifer s. | First Impressions |
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5x5 I rented just feel $75 is outrageous for space availability.

DARREL M. | Overall Experience |
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Apart from the mice and a leaking roof, it served its purpose. I believe the mice issue was addressed immediately. Minor roof leak, saw signs of it on a lid of a storage tub when I got it home.

Lewis B. | Overall Experience |
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The staff was very friendly and helpful. My storage unit stayed dry through several strong rains.

JOHN D. | Overall Experience |
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They had plenty of room when I needed it they were very accommodating if I had a question or an issue they addressed it right away highly recommend thanks to everyone at U-Haul storage on Mexico road

BRITTNEY J. | Overall Experience |
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Excellent place! I would definitely use them again if I needed to

Ron M. | Overall Experience |
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We have always had a pleasant experience without any issues. We look forward to the continued use of your facility. Thank You.

Brian M. | First Impressions |
Clasificación:

Very professional service

THOMAS S. | First Impressions |
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very well run operation.

Suzanne W. | Overall Experience |
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It was a pleasure doing business with you! Extremely well kept and clean storage facilities. Would recommend your facility to anyone needing storage space.

jeffrey p. | Overall Experience |
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Great place to store your things

carol o. | Overall Experience |
Clasificación:

very easy

taylor b. | Overall Experience |
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Easiest part of my move. Professional & courteous. Paul saved the day when another uhaul was unwilling to rent my unit. Paul stayed late so I could drop off and get checked in. He WAS the difference!

Robin G. | Overall Experience |
Clasificación:

Tyler is one of the best

Karen K. | Overall Experience |
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The unit was clean, dry and safe. It met our needs during a move to St Peter’s.

Belinda S. | Overall Experience |
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I only had to use this storage for about two months while I moved but I found the staff to be very friendly and helpful.

Barbara H. | Overall Experience |
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This facility was very courteous and helpful. Would definitely recommend them to everyone. THANK YOU.

Debbie G. | Overall Experience |
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the owner was very easy to work with / he did a Great job!

Jair D. | Overall Experience |
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you guys were the best and understood my problems

Cynthia C. | Overall Experience |
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Happy

Marilyn W. | Overall Experience |
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If you have to use a storage facility, this one was excellent one.

BRYAN F. | Overall Experience |
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n/a

Alisa W. | Reservation |
Clasificación:

I wouldn't change a thing.

DBA MEDICINE SHOPPE M. | Overall Experience |
Clasificación:

Used this facility for over 10 years and always found service exceptional, have recommended it several times.

SCOTT H. | Overall Experience |
Clasificación:

I really dislike calling a local phone & getting a menu selection or a person who is located elsewhere. I want a local person to answer the phone. But I'm sure that's corporate policy.

KIMBERLY T. | Overall Experience |
Clasificación:

Happy with the services we were provided.

kenn g. | Overall Experience |
Clasificación:

Great convenient storage facility!!!

SAMATHA F. | Overall Experience |
Clasificación:

Wonderful staff, made my move very easy!

Tracey R. | Overall Experience |
Clasificación:

Not problems whatsoever. Always friendly and courteous.

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