El cliente no dejó un comentario.Arbelio R.
Customer Reviews for U-Haul Moving & Storage at Mesa Rd
Houston, TX 77028
(Ley Rd & Tidwell)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Eric J. | First Impressions
El cliente no dejó un comentario.Patrice M.
I love the people at the u-haul storage on mesa rd they are so friendly and explain everything so well to you and the place is so clean , we had a storage there for a couple of years and we never had no problem , yes I would highly recommend u-haul to my friends and family if they ever needed a storage !!Lydia G. | Overall Experience
El cliente no dejó un comentario.Gloryvel R.
El cliente no dejó un comentario.Karen T. | Overall Experience
El cliente no dejó un comentario.Rodderick C. | Overall Experience
El cliente no dejó un comentario.eddie b. | First Impressions
Somebody was able to break my lock and open my storageLARMETRIS A. | Overall Experience
El cliente no dejó un comentario.ESTEFANY O. | First Impressions
El cliente no dejó un comentario.WILLIAM F.
El cliente no dejó un comentario.Wanda A.
El cliente no dejó un comentario.Eric M.
El cliente no dejó un comentario.Vickey B.
El cliente no dejó un comentario.Clarisa C.
No complaints good serviceTheodora C.
Great customer service very friendly and helpfulbengi C.
Great serviceRoy M.
El cliente no dejó un comentario.brittany G.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Ciecley B.
El cliente no dejó un comentario.michael M.
El cliente no dejó un comentario.Jordan H.
The drop off was quick. They checked the truck in with no problemsRoy M.
Tires was deflated and air kept going out. Drove well and air was awesome. No fuel in tank which held me up a bitSheretta M.
Store manager is wonderfulESTHER B.
El cliente no dejó un comentario.STEPHANIE H.
The staff was so nice and helpful I appreciate you all keep up the good work thankBrenda D.
I love coming back to this branch Because of outstanding customer service from GM and her staff.NASSER A.
Great job the young lady took care of me quick and professionallySammie F.
Walked in, no employees said anything, then took the key out of my hand. Stood there INFRONT of them for 10 mins before she said â€œare you just dropping off?â€ Awful everything.Floyd K.
El cliente no dejó un comentario.shyeshia S.
El cliente no dejó un comentario.Ingrid H.
El cliente no dejó un comentario.Ann C.
This facility is in an unsafe area.loretta S.
El cliente no dejó un comentario.Kevin C.
Great customer service from beginning to the end.SHIRLEY G.
I request for 24 hours but start getting calls in next few hours & customer services were extreme rudeAli I.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Angela G.
El cliente no dejó un comentario.NELSON A.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.Jermyn H.
El cliente no dejó un comentario.RODNEY D M.
El cliente no dejó un comentario.dwight F.
El cliente no dejó un comentario.Dennetta H.
El cliente no dejó un comentario.RASHAD P.
El cliente no dejó un comentario.Anthony W.
El cliente no dejó un comentario.Roslane M.
more help - I went on line to reserve after going in person and the line was so longCynthia C.
I would suggest having a picture of the actual drop off slot for indiclvidual locations. The example picture is misleading, as the dropoff slot looked different and was a bit difficult to locate.Arnell J.
El cliente no dejó un comentario.Maria R.
El cliente no dejó un comentario.ARBELIO R.
Price was a little high for a Tow Dolly. I rented the car hauler from Uhaul and it was the same price. Staff is very knowledgeable on the equipment. Creamesha and Shawn always have a smile and ready to answer my questions.paul F.
They were very wonderful and very understanding, this uhaul location is great, please use them.Billie C.
Fantastic experience and very friendly staff. She got me taken care of quickly and I will use this location again for my rental needs.JASON M.
Hire more people like the manager at this location. If nothing else hire her to TEACH others around the world to have good customer service skills and knowledgeable in so many ways. I will come back because of how she treated me and the services you guys provide.MONICA S.
El cliente no dejó un comentario.jeanette K.
El cliente no dejó un comentario.dwight F.
El cliente no dejó un comentario.Ashley M.
The windows were so dirty you could barley see out of them. Every light was on the bash board. Check Oil light, sensor light for the tires, each tire had different air pressure 78,28,68,66, These air pressure was horrible and that's horrible and that's bad for your gas mileage. They need to take better care of the vehicles because no one wants to have a flat in a rental vehicle. This is the closest U-Haul in the area they should do better with the cleanness and the maintain the service of each vehicleTONYA MICHELLE A.
I rented a van they did not have it. there was a $50 guaranteed and the counter person just laughed. now I went from 19 to 24 day and 79 per mile to 109. really not happyHOWARD G.
El cliente no dejó un comentario.Jeudy K.
Make sure all lights are working properly. I got pulled over since light on towing dolly was not working. Also make sure all employees are properly trained. I was told I keep moving blankets then other location said they were wrong and shouldn't have rented equipment that was not working properly.Jeanette C.
El cliente no dejó un comentario.Anna A.
El cliente no dejó un comentario.Eder L.
El cliente no dejó un comentario.Yaomara L.
El cliente no dejó un comentario.Sylvia L.
enjoyed u haul employees--very helpful--smart and beautiful. 100% will return to this placeROBERT S.
THE CUSTOMER SERVICE CASHIER REPRESENTATIVE WAS HAVING A BAD MORNING! HER ATTITUDE WAS EXTREMELY NEGATIVE! REGRETTABLY, THIS WAS THE ONLY LOCATION WHICH HAD THE CAR CARRIER TRAILER; I HAD NO CHIOCE TO GRIN AND BEAR HER NEGATIVITY. SHE RAN LATE GETTING TO WORK AND PLAYED CATCH UP WITH WEEKEND CREW LACK OF CLOSING OUT PROPERLY. I WAS THERE FOR 0700 WITH MY CONFIRMATION IN HAND AND SHE MADE ME WAIT AT LEAST 20 MINUTES BEFORE CHECKING ME IN FOR MY ORDER.Frank C.
El cliente no dejó un comentario.CEDRIC A.
El cliente no dejó un comentario.SABRINA E.
El cliente no dejó un comentario.Cesar S.
El cliente no dejó un comentario.Unika Y. | Online Move In
El cliente no dejó un comentario.RODNEY D M.
El cliente no dejó un comentario.earl B.
Absolutely AmazingMissy W.
El cliente no dejó un comentario.Theodore B. | Overall Experience
The staff is amazing. They go above and beyond to ensure the client is at ease and fully understand the contract. They also have an amazing dynamic within the staff.timeka j. | First Impressions
El cliente no dejó un comentario.WENDY S.
El cliente no dejó un comentario.rebecca S.
El cliente no dejó un comentario.TOSHA W.
El cliente no dejó un comentario.Damon L.
El cliente no dejó un comentario.FRANK J.
Driver side mirror was broken and did not stay in place. This caused a very unsafe driving experience. Then the truck was on empty when received. I have to put gas in it immediately. Then I put 1/4of a tank of gas in it and they still charged my an extra $62. I hope never to have to use this place againDONALD M.
Staff at the location on Mesa drive damaged and stole my belongings out of my uhaul! A promise was made to replace items but I have been given the run around and nothing has been replaced ! Management is not helpful in reimbursement or taking accountability for staff!Kendra B. | First Impressions
El cliente no dejó un comentario.JAMES E.
El cliente no dejó un comentario.Stefania S.
Nothing at this timeCharlie J.
El cliente no dejó un comentario.WILLIAM A.
El cliente no dejó un comentario.Tyrone K. | First Impressions
Hiring more help to assist the great current team you have.Nikki K.
El cliente no dejó un comentario.Kevin S.
Managers were incredibly rude and unprofessional. Had to witness an employee get fired and managers arguing with each other with customers were waiting in line. I am never coming back here. TERRIBLE SERVICE.Jesus C.
Everything went great. All the staff are so nice, friendly, and helpful.Decoscia F.
Very very nice management and workers very helpful alsoMUHAMMAD S.
I wouldn't change much the ladies were very helpful they could probably use a few more trailers to rent out.TORY C.
Even though you have a reservation they make u wait for a long time they need more helpJUAN S.
El cliente no dejó un comentario.EDWARD B.
El cliente no dejó un comentario.Roberta W. | First Impressions
El cliente no dejó un comentario.Yamaji L. | Overall Experience
El cliente no dejó un comentario.CHANNING L.
I would like to inform you that I love going to your location Because of outstanding and Excellent customer service by Ms. Ke031778 I always forget her name. I always thought she's the Manager. The way she Handel Customers very nice. I will do more business with your this location. Thank You for your excellent customer service.NASSER A.
El cliente no dejó un comentario.Alexandra W.
Keep the employees you have at that location this morning. They was awesome and very helpful.Patricia W.
El cliente no dejó un comentario.CHRISTOPHER T.
I reserved a truck for 8am didn't leave out of the building til after 9 am . You guys over booked yourself & didn't have the truck I reserved. I also rented a dolly nobody told me to grab it on my way out there door ,thought it'll be in the truck ,I made it all the way home & it wasn't there had to go back to the store. Was told they wouldn't charge me for the miles it took to drive back but they did .JASMONE C.
El cliente no dejó un comentario.DEBRA P.
Give customers what they ask for instead of doing a rush jobTYRA J.
El cliente no dejó un comentario.VICTOR D.
Lady's in the front office are nice & CommunicativeRITA R.
El cliente no dejó un comentario.EDGAR G.
Keep the same people that help me. I believe everything will be fine.RALPH D.
This is the 2nd time I've rented from them recently within the last month everything was handled very very professionallyALFREDA W.
El cliente no dejó un comentario.ANNETTE W. | First Impressions
El cliente no dejó un comentario.Kendrick M. | First Impressions
They were gteatEvelyn V. | Overall Experience
El cliente no dejó un comentario.Erica M. | Overall Experience
El cliente no dejó un comentario.Dovie F. | Overall Experience
El cliente no dejó un comentario.Amy R. | Overall Experience
El cliente no dejó un comentario.Danisha S. | Overall Experience
El cliente no dejó un comentario.GLENDA S. | First Impressions
El cliente no dejó un comentario.Jimmy P. | First Impressions
El cliente no dejó un comentario.Mahogany R. | Overall Experience
El cliente no dejó un comentario.Jean T. | First Impressions
El cliente no dejó un comentario.ezell m. | First Impressions
Thanks to all staff ,Pitre C. | Overall Experience
El cliente no dejó un comentario.Gloria C. | First Impressions
I received an email regarding a late fee for my monthly storage I was advised that I would be billed monthly automatically when I initially rented the unit. when I went into the store I had to pay an additional $15 late fee. I was not offered a one-time waiver for the late fee when the mistake was not on me. I was very disappointed. I may call customer service tomorrow to speak of this.albert b. | First Impressions
El cliente no dejó un comentario.Michael J. | First Impressions
Heidi and Kevin customer service was incredibly refreshingAshley B. | First Impressions
El cliente no dejó un comentario.Anthony T. | Overall Experience
The lady that work there was real rude to me and gave me a dirty unit.Qynne S. | First Impressions
El cliente no dejó un comentario.Trevoski J. | Overall Experience
El cliente no dejó un comentario.TAMMY M. | Online Move In
Ava was super helpful from the moment I walked through the door. I had the most complicated situation but the entire team helped me. Also Marvin was super helpful. Always asked if I needed any assistance, I was unloading my uhual into my storage and they kept coming to check on me. Gave me more then I needed. They answered questions, they gave different options, they were amazing. And even helped me move some things into my storage. I'd recommend this particular storage to anyone. Their everything.Sydnee B. | First Impressions
El cliente no dejó un comentario.Mahogany R. | First Impressions
El cliente no dejó un comentario.Lisa m. | First Impressions
The rep that helped me was very patient with me and understood my needs and helped me select the correct unit.Dovie F. | First Impressions
El cliente no dejó un comentario.MONICA W. | First Impressions
El cliente no dejó un comentario.Johnesha A. | Overall Experience
El cliente no dejó un comentario.Thronda K. | First Impressions
El cliente no dejó un comentario.CHRISHELYA M. | First Impressions
Awesome service (Ava and Dominique). Excellent knowledge about u haul services.Shaquita Taylor T. | First Impressions
El cliente no dejó un comentario.Tonya H. | Overall Experience
The U-Haul people move me in a U-Haul and they threw my stuff into the apartment broke my pictures broke some of my belongings it was not good at all when they move someone else they would do them better they would do them better not satisfiedElla D. | Overall Experience
El cliente no dejó un comentario.Victoria C. | Overall Experience
El cliente no dejó un comentario.bobbie b. | Overall Experience
El cliente no dejó un comentario.Towanda H. | First Impressions
El cliente no dejó un comentario.Sharon J. | Overall Experience
Excellent serviceALFREDIA W. | First Impressions
Thanks for this location!thelma e. | Overall Experience
El cliente no dejó un comentario.RAMONA P. | Overall Experience
Thanks for such a excellent experience 🤩 🌟🤩Keisha S. | Overall Experience
El cliente no dejó un comentario.HARVEY T. | Overall Experience
This u-haul facility has the most friendliest people I have ever dealt with, they treat you with respect and make you feel so welcomed , if I ever need need a storage , or plan on moving , again u-haul will always be my number one choice , oh , and the management , and employees at the facility on Mesa rd. are wonderful , courteous , and very friendlyLydia G. | Overall Experience
El cliente no dejó un comentario.Manon H. | First Impressions
Very Good 👍sidney w. | First Impressions
My experience with the u haul on Mesa was excellent the lady that help me was very kind and help me with my problem I want to thank her again job well done.Patricia W. | Overall Experience
El cliente no dejó un comentario.Lawrence M. | Overall Experience
I love it when I go into a bussiness place and you get treated with the most respect and kindness , and they answer your every questions , I love u-haul 👍Lydia G. | First Impressions
Nice quick friendly serviceSellie S. | First Impressions
El cliente no dejó un comentario.CLARISSA M. | First Impressions
The service was great and the staff was very friendly and helpful.duncan s. | Overall Experience
Water got on most of our stuff and it got mold on it.Jonathan C. | Overall Experience
El cliente no dejó un comentario.Johnesha A. | First Impressions
Best staff ever. Polite. Very detail about instructions. Clear communication.Bertano C. | First Impressions
El cliente no dejó un comentario.LEESHAWN b. | First Impressions
The manager was very professional and Curtis she made you feel she was there to help youSARAH EDMONDS G. | First Impressions
Ms. Ava and the staff are Awesome and serve their customers with excellent careBELINDA T. | First Impressions
I had storage some furniture n clothes in my storage n everything was wet water went inside my unit I was so mad and the front desk people don’t know how to talk to customers especially a lady on front I don’t like her attitude towards me n how she calls me I won’t recommend or at least tell your employees to tread customers right ...katherine t. | Overall Experience
El cliente no dejó un comentario.Tangela F. | Overall Experience
El cliente no dejó un comentario.OLIVIA T. | First Impressions
The staff was very helpful and went out of the way to make sure I was satisfiedduncan s. | First Impressions
El cliente no dejó un comentario.ARNEZ J W. | First Impressions
Ms Davis, is awesome, explain the contract and instructions very well. She should be given a raised, this young lady has the best attitude and very professional customer service. Awesome Lawanda G. | First Impressions
AWESOME!!Shanita F. | Overall Experience
Everything was explained to me real clear and I really appreciate it the way to customer service WorthTravis S. | First Impressions
El cliente no dejó un comentario.Sandra G. | First Impressions
El cliente no dejó un comentario.Tanesha S. | First Impressions
Good peopleLEE S. | First Impressions
El cliente no dejó un comentario.BARBARA J. | First Impressions
No commentsHARVEY T. | First Impressions
I would recommend everyone anyone to U-Haul StorageSERITA J. | First Impressions
Demetrius and his staff is always been very cordial and helpful.barbara d. | First Impressions
Your Manager Demetrius Collins is the reason I continue to give my business to UHAUL and recommend this UHAUL office to anyone that needs Moving and Storage services. Thanks again Mr. Demetrius Collins you ROCK Man!!Jean M. | Overall Experience
El cliente no dejó un comentario.Breanna G. | Overall Experience
El cliente no dejó un comentario.Gloria H. | Overall Experience
Todo bien graciasLYDIA C. | Overall Experience
Ava was very helpful and she has great customer service!!Tasia G. | First Impressions
The best ever amazing experience the help and considered about the customers needs is meet is above and beyond I truly appreciate how I was helpBrandi T. | First Impressions
Quinton is a new hire. He was very helpful and courteous.Karen T. | First Impressions
Ave she is superANGELA C. | First Impressions
El cliente no dejó un comentario.Jeremy G. | Overall Experience
El cliente no dejó un comentario.Rita A. | First Impressions
Thanks for the great customer service ..Felecia J. | First Impressions
Demetrius provided us with an awesome experience and I will recommend this experience to my circle.Taelor B. | First Impressions
When someone pay, unlock storage immediately.TONJA c. | Overall Experience
El cliente no dejó un comentario.tazra u. | Overall Experience
El cliente no dejó un comentario.James U. | First Impressions
El cliente no dejó un comentario.Felecia J. | First Impressions
El cliente no dejó un comentario.nicole t. | First Impressions
The manager and staff were very helpful and friendly! They really do everything they can to help you move stuff into the storage. The manager is the best!! Thank you so much!!Cindy C. | First Impressions
El cliente no dejó un comentario.Tangela F. | First Impressions
El cliente no dejó un comentario.Anna G. | Overall Experience
El cliente no dejó un comentario.Moris L. | Overall Experience
El cliente no dejó un comentario.Cynthia H. | Overall Experience
El cliente no dejó un comentario.Doretha B. | First Impressions
MR. DEMETRIUS WAS A GREAT CHOICE FOR YOU TO PICK YO RUN THAT STORE AFTER MR. JERRY LEFT MR. DEMETRIUS THERE IS AWESOME AND DOES GREAT WORK AND HE SHOULD GET A RAISE FOR HIS AWESOMENESSOCEANIOUS G. | Overall Experience
Over charged at times,and refuse to give refund!GABRIEL N. | Overall Experience
Cooljanice d. | Overall Experience
Infested with roaches, rats & there were holes in my unit which lead to ALL of my possessions being covered with mold!( I had no idea of the infestation until after move out!) I rented my unit for over 6 months, which I had no need to frequently visit, under the impression that my possessions would be safe. Would NEVER recommend this location!Alyssa G. | Overall Experience
My things were soak and wet with mildew and mold in everything. The gm took pictures but because I didn't have insurance on the building they say they are not responsible for my items . HORRIBLE STORE. I'm out of furniture & clothes with a newborn baby and they don't even care to replace nothingDanviel C. | Overall Experience
The location was unpaved, which was gross! Since it was raining when my things were loaded, everything got splashed with mud! It was understaffed and the staff that was available did not know how to unhitch my car; my friend had to unhitch my car. If there is any other option for you, save yourself a headache and take the other option!Taunya P. | Overall Experience
El cliente no dejó un comentario.OCEANIOUS G. | First Impressions
I was very impressed with the overall experience. The rest rooms were in excellent condition as well. I would recommend a friendFefi J. | First Impressions
There was ONE staff& she didn't know how to unhook my car from the dolly; my friend had to do it. She was the only staff there so unhooking the dolly from the truck took even longer.Taunya P. | First Impressions
They went above and beyond for us. Thank you all.Lisa C. | First Impressions
I was very impressed by the clerk who was there...I think his name was Chris...he helped me a lot...he was very knowledgeable and courteous to me as well as other customers coming in...John J. | First Impressions