It took a minute for ac to begin working, maybe you can make sure they are operated regularlyDEMETRA L.
Customer Reviews for U-Haul Moving & Storage at Mesa Rd
Houston, TX 77028
(Ley Rd & Tidwell)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 11/25/2021: 7:00 a. m. - 3:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The lady that work there was real rude to me and gave me a dirty unit.Qynne S. | First Impressions
El cliente no dejó un comentario.ERIKA C.
El cliente no dejó un comentario.GARY ALAN G.
El cliente no dejó un comentario.Trevoski J. | Overall Experience
Truck was dirty. The app for "express" check in is horrible! It took over 45 minutes and I still had to go inside to get the key. This was the worst purchase/rental experience I have had since...the last time I rented from uhaul.Patrick W.
The representatives at the Mesa location were cordial, PROFESSIONAL, caring and wonderful. It was my first time pulling any trailer with my jeep and trailering my motorcycle. I was very apprehensive about the entire process. I wasn't sure of myself but they made it EASY. Very kind. This location is underrated. They need a SUBSTANTIAL bump in pay (financial raise). I will be renting a trailer from them often. EXCELLENT EXCELLENT customer service and KNOWLEDGE. @UHAUL MESA: Thank you for making my experience calming and a success!TREINA M.
El cliente no dejó un comentario.Vanessa H.
El cliente no dejó un comentario.RICCARDO T.
El cliente no dejó un comentario.TAMMY M. | Online Move In
El cliente no dejó un comentario.DEANGELO B.
As a first time customer, I feel it is very bad practice to charge customers for days not being used. I recently purchased 5 day rental but things changed and I only needed the uhaul for 2 days. I was forced to keep it for 4 days before returning it back to uhaul.MICHAEL G.
Staff was very friendlyROBBIE P.
El cliente no dejó un comentario.VICTOR S.
The service I received was excellent from making the last minute reservation with Ava to my service inside the business with Krystopher was Excellent thanks for your assistance.Sabrina S.
Wonderful facility; will certainly recommend.JUSTIN C.
The general manager was great very helpful and very welcomed of the customersDEQUANTA E.
Customer service was above and beyond professional. Ava was courteous and has a positive attitude, excellent front person for your company. Kristifer is the young man that check the trailer when I returned it. Very conscientious employee. Thank your team for a positive transaction.RODNEY R.
El cliente no dejó un comentario.MELISSA L.
Other location rented truck I had reserved wanted me to take larger one. Neighbor told me about this location. Clean, friendly.BRENDA J.
I was given the wrong paperwork for the truck that I rented. Then after I got home I checked the oil and there was no oil on the dipstick, I had to buy oil to put in the truck. I checked the transmission and it was low. When I returned the truck they was to email my receipt, I had to go back to the place to have them print it out.ANDREW B.
El cliente no dejó un comentario.allison O.
Add free ratchet straps for MoversBLAIR K.
Ava was super helpful from the moment I walked through the door. I had the most complicated situation but the entire team helped me. Also Marvin was super helpful. Always asked if I needed any assistance, I was unloading my uhual into my storage and they kept coming to check on me. Gave me more then I needed. They answered questions, they gave different options, they were amazing. And even helped me move some things into my storage. I'd recommend this particular storage to anyone. Their everything.Sydnee B. | First Impressions
Extraordinario servicio al clienteCONNIE D.
El cliente no dejó un comentario.Mahogany R. | First Impressions
El cliente no dejó un comentario.Lisa m. | First Impressions
El cliente no dejó un comentario.DEBORAH W.
The rep that helped me was very patient with me and understood my needs and helped me select the correct unit.Dovie F. | First Impressions
The facility was fine. The reservation made by uhaul was not kept. The facility did not have my space available. I paid mire money for a non climate control unitPHILIP C.
There's not much that can be improved. It was a 1st time experience meeting this exceptional team. Quentin (Rep.) was sooo knowledgeable about this whole process. Whereas I felt overwhelmed about this process he along with Ms. Ava (ðŸ'¯) was phenomenally fantastic. I had some issues with U-haul, like other Reps. through Customer Service told me that they couldn't help me & I had to go to Dayton or Kountze Texas to get the Truck of my choice BUT I called this Uhaul Company with Ms. Ava & she told me she could help me. Once I came in, the ease of a hectic move was felt. They DID have a Truck for me & everything that i needed. She is such a great Supervisor (???) & very smart. I would recommend this U-haul to everyone that comes my way for a Move. It was a far trip for me but sooo worth the trip. Kudos to Ms. Ava & her Team.Pamela S.
El cliente no dejó un comentario.Santos M.
El cliente no dejó un comentario.MONICA W. | First Impressions
El cliente no dejó un comentario.JOSHUA S.
El cliente no dejó un comentario.DAVID V.
Change wiper bladesRORY G.
El cliente no dejó un comentario.RICHARD F.
El cliente no dejó un comentario.NEAL G.
El cliente no dejó un comentario.Johnesha A. | Overall Experience
It's great to see a young lady able to hitch a trailer to my truck. Equal opportunity is in full affect at the U-Haul location on Mesa Rd.CEDRIC J.
Good attitude alwaysARBELIO R.
El cliente no dejó un comentario.KISHA C.
This is the best place to go to very hardworking and helpfulTYLER H.
El cliente no dejó un comentario.Israel P.
El cliente no dejó un comentario.SANDRA F.
El cliente no dejó un comentario.KATHYA M.
El cliente no dejó un comentario.MICHAEL R.
Customer Service Representative Ava was very Professional and Proficient. She Tirelessly Assisted Me.GREGORY R.
El cliente no dejó un comentario.ALFONSO M.
El cliente no dejó un comentario.TAMMY M.
El cliente no dejó un comentario.MONICA S.
Unsatisfied as I was told that my rental would be extended, but not advised that the extensions included the charges for an additional day. Will not be using this location or service againENRIQUE C.
Nothing I can think of everything looked and workers help me ASAPMalissa S.
El cliente no dejó un comentario.Thronda K. | First Impressions
El cliente no dejó un comentario.CHRISHELYA M. | First Impressions
El cliente no dejó un comentario.CHRISTOPHER G.
Awesome service (Ava and Dominique). Excellent knowledge about u haul services.Shaquita Taylor T. | First Impressions
El cliente no dejó un comentario.JOHNESHA A.
El cliente no dejó un comentario.JOE P.
The Dominique and Ava was very helpful. Customer service skills and knowledge was excellent. I love their wellness to help and go beyond to ensure customers are getting efficient service. Great job!SHAQUITA S.
El cliente no dejó un comentario.Tonya H. | Overall Experience
El cliente no dejó un comentario.RANDY J.
The U-Haul people move me in a U-Haul and they threw my stuff into the apartment broke my pictures broke some of my belongings it was not good at all when they move someone else they would do them better they would do them better not satisfiedElla D. | Overall Experience
El cliente no dejó un comentario.GERALDINE C.
El cliente no dejó un comentario.NED K.
Everything went well, the young lady that helped me was very pleasant and helpful.PURSEY C.
Gas tank was not on the amount that employees indicated on a paperwork, I did take pictures of the gas amount and click disputed to the link that was provided to me upon droping off the truck. I notified an employee by the last name of Humphrey that the gas was not actually on the amount that was indicated on the paperwork and I showed him the picture of before and after he indicated that he would take care of it but he did not and I ended up being charged.. I spoke with an employee by the last name of Crump.. she told me that it's nothing that she can do about it, upon me obtaining information to contact upper level management to get this issue resolved Miss Crump had a friend up there hanging out with her, he was upset that I was asking for the corporate number and her names so that I can get the issue resolved... he began forcibly telling me the same thing she told me which I understood when she told me... I proceeded to ask him if he work there and he told me " does it look like I work here" then this guy that was holding a bag that appeared to have a weapon inside of it.. also he did not have any facial covering on him and we are in a middle of a pandemic, he started walking towards me and I told him "do not come towards me" he began to get father upset and told me that he's going to be outside waiting for me.. when this guy left the employee Crump stated that she knows him. Absolute worst experience I've experienced in my life.. and I think it's only fair for me to receive all of my money back due to the inconvenience of you all not honoring the first reservation I had to be sent to a different location and ended up having to go through the experienced the worst experience I've ever experienced. Also the truck was not blowing cold in the AC and a moving experience was awful.JAMES M.
El cliente no dejó un comentario.Victoria C. | Overall Experience
El cliente no dejó un comentario.bobbie b. | Overall Experience
Faster process. Shorter time waitingFLOR G.
Educate and train employees better, have employees check equipment and trucks frequently, and improve mobile app features.KRISTEL DASHAUN H.
Each and every employee that I encountered was friendly, helpful and courteous! I will definitely use this location for future moving purposes.CONSUELA L.
El cliente no dejó un comentario.TAMMY M.
This location especially Domique goes above and beyon for renters.VIVIAN W.
The ladies were sweet and friendlyAlean S.
El cliente no dejó un comentario.NIKKI K.
The only issues that I experienced was, the timing in which customers were taken care of .There was no urgency. At other locations it's a rule to make sure the customers are processed in a timely manor. EVERYONE IS ON A SCHEDULE AND THAT should always be in the employees mind. It was as if nothing mattered and when I get to it I will kind of attitude. But other than that it was a good experience. The employee was polite.TERICIA B.
El cliente no dejó un comentario.Towanda H. | First Impressions
El cliente no dejó un comentario.Sharon J. | Overall Experience
El cliente no dejó un comentario.DANIELLE C.
Ava was a great company repJEFFREY K.
Just a great experience all around!!!BRANDON T.
Mrs Ava and Mr.Marvin were so wonderfully professional and polite. They made sure that my husband and I were well taken care of .I must admit that I was hesitant about this location at first,but they quickly changed my mind . Thank you both for being who you are and providing the care and concern that you did to my husband and I. God BlessTERICIA B.
Excellent serviceALFREDIA W. | First Impressions
I can say that this site really knows how to handle irate clients. I watched a female worker firmly handle a demanding male. She asserted several times that she needed to get approval. He was not happy that she did not take his word. The General Manager did some research and then approved the transaction. I felt proud for the worker who maintained her stance.JERELYN H.
El cliente no dejó un comentario.LAWANDA B.
Made reservations on Wednesday July 28, 2021 my pick-up July 31, 2021 #!. the intake person could not spell my name, I spelled it three times and he still got it wrong. My name is Arthur not Aurther Never heard of spelling that way in 78 years. I waited on the email he was suppose to send me it never came.i called back got someone to check my email address it was still wrong i ask her to correct it she found and said she corrected it i got the email and name still wrong. on Friday i got two callos telling me that I could pick up my truck that evening, no extra cost I said no. later that evening I got anothr call telling thei truck i requested was not at pick up location i needed to go to another location on mesa i did and they did not have the truck i order so i had to take a 15 foot, and they had no dolly, i was sent to 57080Little York spent done hour and being there finally a man comes out and said they had only a broken dolly. so upset the run around was sickened from poor customer service. called Mesa and told them this dolly is not good. take it off my request.. it was a hecked day and a lesson i paid for and poor customer service is a shame to your company and I had to pay for their mistakes. I will never use Ul-Halul again I should be asking for my money back for such a poor customer service no planning and too to many calls from your customeer sefrvice and I did not get compansated for the hour they chafrded me for runing aroung town looking for a borken dollyh his name was Keith.ARTHUR W.
Ms. Ava- manger and Sheronica Crump provided top notch seevice. Even tho things were busy as customer I was priority thank you both for great customer service.Latoya M.
Thanks for this location!thelma e. | Overall Experience
Tire monitor system was on in vehicle,other than that everything was good, vehicle,service, reservation, return process. Very good experience thank youPAUL K.
El cliente no dejó un comentario.Mary M.
El cliente no dejó un comentario.TIMOTHY S.
El cliente no dejó un comentario.TERRANCE D.
El cliente no dejó un comentario.SAMMY LYNN M.
El cliente no dejó un comentario.DANIEL R.
El cliente no dejó un comentario.CYNTHIA J.
El cliente no dejó un comentario.RAMONA P. | Overall Experience
Thanks for such a excellent experience 🤩 🌟🤩Keisha S. | Overall Experience
El cliente no dejó un comentario.JAIME C.
El cliente no dejó un comentario.SAMUEL B.
After returning the uhaul vehicle. I was told that i had driven 200 miles. Which indicates out of town miles. I used the vehicle for 2hrs and went 11 miles. There was no way possible I could of driven 200miles within a 2hr time frame. My card was charged 200$ which is a very big inconvenience when you're trying to move. The issue was sorted out but now I'm waiting for a reimbursement. Due to someone else mistakenly having the uhual miles written down wrong.DUNOY D.
El cliente no dejó un comentario.CAL C.
The service was professional and quick along with the tech. Thank you for your help.LAWRENCE M.
When I arrived to get the vehicle the representative got me going right away, excellent. When I returned the truck , your representative went over the vehicle , gave me the rundown and I was out. Can't ask for better. Also noticed the store was well stocked, truck clean and ran well. Location was good, did not have to drive a thousand miles to rent. Excellent experience, thankyou.Marilyn C.
Make sure the vehicles are cleaned and sanitized.MURPHY G.
El cliente no dejó un comentario.HARVEY T. | Overall Experience
My experience at this store was excellent. Khrystopher Brooks was awesome. He explained everything thoroughly and got us on our way quickly. Great customer service!!!!Breorna W.
I specified that I wanted to return the trailer to Summerwood Storage when I made the reservation and when I picked it up. The return location was not specified on the contract. Maybe that's not how it works. Maybe i have to make the return reservation myself, but no one told me any of that. I was left to figure out on my own on the drive back that I had no reservation, and try to deal with it over the phone.GARY G.
They over charged me.Sierra C.
El cliente no dejó un comentario.brian L.
Servicio al clienteSYLVESTER B.
This u-haul facility has the most friendliest people I have ever dealt with, they treat you with respect and make you feel so welcomed , if I ever need need a storage , or plan on moving , again u-haul will always be my number one choice , oh , and the management , and employees at the facility on Mesa rd. are wonderful , courteous , and very friendlyLydia G. | Overall Experience
El cliente no dejó un comentario.CYNTHIA B.
Mrs. Ava ( location at 8801 Mesa Dr).. needs to lead and train personnel at other locations :)..she's got great customer service skills, she is very efficient. I want to thank Kristopher too.SANJUANA G.
El cliente no dejó un comentario.Manon H. | First Impressions
El cliente no dejó un comentario.JAMARCUS J.
El cliente no dejó un comentario.TONY H.
i have a double charge on credit card..this has hurt me..and now i have to go thru my bank to get adjustedGASTON C.
Very Good 👍sidney w. | First Impressions
The staff was very friendly, especially the manager. They were busy, but were moving people through as quickly as possible. My truck was ready for me when I got there and had no problems when I returned it. Overall exceptional experience.Nicholas G.
El cliente no dejó un comentario.KELVIN G.
El cliente no dejó un comentario.BRIAN CHRISTOPHE C.
They we're very helpful and informative as well. Great service!ALVIN R.
My experience with the u haul on Mesa was excellent the lady that help me was very kind and help me with my problem I want to thank her again job well done.Patricia W. | Overall Experience
El cliente no dejó un comentario.Nakia W.
El cliente no dejó un comentario.Lawrence M. | Overall Experience
POOR CUSTOMER SERVICE. I WAS OVER CHARGED. WOULD NOT RECOMMEND UHAUL TO ANYONE.Christopher W.
El cliente no dejó un comentario.HUGH J.
I love it when I go into a bussiness place and you get treated with the most respect and kindness , and they answer your every questions , I love u-haul 👍Lydia G. | First Impressions
Nice quick friendly serviceSellie S. | First Impressions
El cliente no dejó un comentario.CLARISSA M. | First Impressions
The service was great and the staff was very friendly and helpful.duncan s. | Overall Experience
Water got on most of our stuff and it got mold on it.Jonathan C. | Overall Experience
El cliente no dejó un comentario.Johnesha A. | First Impressions
Best staff ever. Polite. Very detail about instructions. Clear communication.Bertano C. | First Impressions
El cliente no dejó un comentario.LEESHAWN b. | First Impressions
The manager was very professional and Curtis she made you feel she was there to help youSARAH EDMONDS G. | First Impressions
Ms. Ava and the staff are Awesome and serve their customers with excellent careBELINDA T. | First Impressions
I had storage some furniture n clothes in my storage n everything was wet water went inside my unit I was so mad and the front desk people don’t know how to talk to customers especially a lady on front I don’t like her attitude towards me n how she calls me I won’t recommend or at least tell your employees to tread customers right ...katherine t. | Overall Experience
El cliente no dejó un comentario.Tangela F. | Overall Experience
El cliente no dejó un comentario.OLIVIA T. | First Impressions
The staff was very helpful and went out of the way to make sure I was satisfiedduncan s. | First Impressions
El cliente no dejó un comentario.ARNEZ J W. | First Impressions
Ms Davis, is awesome, explain the contract and instructions very well. She should be given a raised, this young lady has the best attitude and very professional customer service. Awesome Lawanda G. | First Impressions
AWESOME!!Shanita F. | Overall Experience
Everything was explained to me real clear and I really appreciate it the way to customer service WorthTravis S. | First Impressions
El cliente no dejó un comentario.Sandra G. | First Impressions
El cliente no dejó un comentario.Tanesha S. | First Impressions
Good peopleLEE S. | First Impressions
El cliente no dejó un comentario.BARBARA J. | First Impressions
No commentsHARVEY T. | First Impressions
I would recommend everyone anyone to U-Haul StorageSERITA J. | First Impressions
Demetrius and his staff is always been very cordial and helpful.barbara d. | First Impressions
Ava was very helpful and she has great customer service!!Tasia G. | First Impressions
The best ever amazing experience the help and considered about the customers needs is meet is above and beyond I truly appreciate how I was helpBrandi T. | First Impressions
Quinton is a new hire. He was very helpful and courteous.Karen T. | First Impressions
El cliente no dejó un comentario.Rita A. | First Impressions
Thanks for the great customer service ..Felecia J. | First Impressions
Demetrius provided us with an awesome experience and I will recommend this experience to my circle.Taelor B. | First Impressions
El cliente no dejó un comentario.Felecia J. | First Impressions
El cliente no dejó un comentario.nicole t. | First Impressions
El cliente no dejó un comentario.Tangela F. | First Impressions
El cliente no dejó un comentario.Doretha B. | First Impressions
Great customer service, clean facility.Tony B. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!