El cliente no dejó un comentario.SHARON H.
Customer Reviews for U-Haul Moving & Storage of East Houston
Houston, TX 77028
(Ley Rd & Tidwell)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.JERRIAH W.
El cliente no dejó un comentario.SYLVIA B.
Nothing, service was great!Princess N.
Better customer service while including communication for for unmentioned service. None should have an attitude if customer doesn't understand use of equipment.. Mileage shouldn't be over charged..HELENA W.
The drop box for the keys was broke. You could open up the box and take the keys out so I didn't leave it. I had to come back and drop the truck off when somebody was there.Emma S.
Cremesha was superb and helped in every aspect of the rental. Will definitely consider this location for my future rental needs. Selection of equipment was very goodâ€¦Kwame P.
El cliente no dejó un comentario.Lisa m. | Overall Experience
El cliente no dejó un comentario.Emma S.
Chris and Victor are so sweet and always check us out quick. I visits this location often and they are always working. This location is clean and organized.Dolores A.
El cliente no dejó un comentario.Emily M.
This is the second time I had been over charged do to U-Haul either waiting to check the vehicle in after it has been returned or putting in false information.They know most people don't have time to take pictures because we believe we would not be robbed by U-Haul.Unfortunately this is a common practice at this company.The BBB will be receiving my complaint and I will be putting the word out to my social community not to do business with this company.shannon S.
El cliente no dejó un comentario.JOE M.
El cliente no dejó un comentario.Craig T.
When I picked up the van reservation I made, the van indicated there was a problem with a tire air pressure. I brought it to the attention of staff. They told me that the van tires were checked before it was issued to me and that the vehicle had a faulty sensor. They guaranteed me that there was no problem with the tire. One hour after I had fully loaded the van with equipment needed to relocated 50 minutes away, I realize the tire is low and it is obvious that there is a problem with the tire. After a thorough inspection, I see there is a big nail in the tire. I call road side and they tell me that the fastest someone can get to me is 90 minutes. And that is not a guarantee time. So I decide to drive the van back to the rental location to get a replacement van. I had to transfer all the equipment to the replacement van. This problem made me 1 hour late for my delivery. At return time, staff refused to compensate me for this issue. Will not rent from uhaul again.Ninfa T.
Great people to work with and very helpfulCynthia B.
El cliente no dejó un comentario.Regina S.
El cliente no dejó un comentario.Gregory T.
El cliente no dejó un comentario.Byron P.
Very nice and helpful personnel, the manager is a very nice and attentive person, very helpful and willing to go the extra mile to get the rental experience a real breeze. Thank you so much.Jose R.
The attendant was great I called the day before and had questions and she was very knowledgeable about my needs. I really appreciate that and she also made me an appointment. Upon arrival of my appointment the previous person had not returned the rental but she was nice enough to still accommodate me. I really appreciated that!lajuanda L.
Manager is awesome. Great customer service skills and also very kind!!!Quentinetta K.
Make sure screw down on the BallFITZGERALD S.
The manager Kristopher was super helpful and professional.Chrishelya M.
Service was goodRELISIA A.
This was one of the best customer service experiences we've had in a long long time. Ms Cremisha and Mr. Christopher along with the entire staff was effective and curtious. We hate moving, but if we have any moving needs we will reach out to Ms. Cremisha.Janet G.
Please do the necessary maintenance to trailers prior to leasingFrank C.
El cliente no dejó un comentario.Annette B.
El cliente no dejó un comentario.MARQUETTE G.
El cliente no dejó un comentario.Elbert C.
Stay with the same attitude at all timesArbelio R.
There was a birth certificate and a cell phone left from the previous renters. There was no drop box for the key when I dropped it off. No one with u haul knows proper etiquette when answering phones. Fuck yallRICHARD W.
El cliente no dejó un comentario.machella g. | First Impressions
El cliente no dejó un comentario.Joshua R.
El cliente no dejó un comentario.Jonika H. | First Impressions
The truck wasn't available so they swapped to another, the trailer wasn't available, so they swapped to a different one. I left out thinking I had a set of 200moles and total bill of $218 and 24 hours. In fact I had only 21 hours and was charged another day. The 200 miles was actually 132 that cost me $60 more dollars because the person only put in as 100 miles when they changed everything on the order. The trip was slowed to 40-45 mph because loaded or empty the trailer would swing back and forth if pulled faster than 45mph. The truck stunk and had what looked like parsley all in the cup holders and all over the floor. I'm waiting on anyone with common sense to call and talk about this problem.CHRISTOPHER C.
I've rented a moving truck from this location on numerous occasions throughout the years. This location has never displeased me. Staff is very professional always and the trucks are always clean. That is very much appreciated.Yvonne M.
El cliente no dejó un comentario.Deana A. | Overall Experience
El cliente no dejó un comentario.BOB D.
El cliente no dejó un comentario.Quinesha J.
Only thing was wrong the truck was empty no gas an it drove roughChonetta R.
Because my unit got broken in toDeandre D. | Overall Experience
Don't Change Anything You Guys Are The Best Thanks N Have A Blessed Day 🙏Lesley M.
Nothing, customer service is awesome. Friendly employees.Perry W.
El cliente no dejó un comentario.Cartiyona R.
Waited a hour and ten minutes before I was acknowledged then was told my rental was not available had to wait on another rental to be returned On the return of my rental I was charged for fuel called in to. question the reason and the manager was out left my return info never heard from her until I called back five hours later only to be put on hold for thirty minutes by the manager CarmeshaZachary P.
El cliente no dejó un comentario.Dari R.
My sales rep was very courteous !had great amazing Customer Service ! was able to give us the best rate so that My family can move ! she has helped us so tremendously to where I am now a Uhaul fan. ! I love her effort- the McmurrayErica M. | First Impressions
The lady who helped me was extremely unpleasant. She took her sweet time getting to the front desk and had an attitude the entire encounter. I won't be back.Christopher R.
El cliente no dejó un comentario.Seily G.
The employee was not customer friendly and very lazy. Tell you that they would have the container ready and it wasn't three time later it was ready A bad experience. Will not use or recommend U HaulDarryle B.
The manager just wants to talk over you and argue instead of take accountability and fix their mistakes. I reserved a week in advance a trailer and a small unit so there would be no problems moving out of state. They finally got me on my way with the trailer after an hour and a half, and then when I'm fully loaded ready to unload in the unit, it's not even vacant it's already taken but a customer. They move me to another unit and tell me they won't charge me extra because it's their mistake and will note it in the system. Cool. I unload my stuff and leave 20 hours away for work, and my card is charged on autopay for more than double what I'm supposed to be charged. I make a call and they basically give me the run around and say they will make a note and handle it with the manager and contact me back. Never did. I call back and try to explain to the manager the situation and they just want to argue and talk over you, not professional at all. Instead of handling their mistake they just file for "abandonment" to close my account. Don't use this location. Manager gives off unhappy, mad at the world baby mama energy. If you want peace of mind and want to avoid problems, find storage somewhere elsenathan a. | Overall Experience
El cliente no dejó un comentario.Dejanae J.
Great and friendly service and staffAlex P.
great staffKelsie C.
Extraordinario servicio al clienteJoy D.
The guys were awesome. Thank you!BRIIJE A.
El cliente no dejó un comentario.Alice J.
El cliente no dejó un comentario.Kevin J.
El cliente no dejó un comentario.Stephanie G. | Overall Experience
Service was phenomenal and knowledgeableJavier Z.
El cliente no dejó un comentario.lONA B. | First Impressions
Service was great attendant was very supportive of my needs to get the right size truck I needed at this time I will send family and friends to this storeJacquelyn J.
El cliente no dejó un comentario.Latrivia H.
El cliente no dejó un comentario.Reginald H.
NEED INK IN THE PRINTER FOR THE CONTRACT AND RECEIPT;HAD TO USE OUR PRINTER.Frank C.
El cliente no dejó un comentario.Brooke J.
El cliente no dejó un comentario.Aaron S. | First Impressions
Very helpfulDanny A.
El cliente no dejó un comentario.Cynthia B.
El cliente no dejó un comentario.Trochie R. | First Impressions
El cliente no dejó un comentario.Julian M.
El cliente no dejó un comentario.DECOSCIA F.
For me it's always great customer service and that you have 😇JACQUELINE DAVIS C.
Great staff very friendlyMaria L.
El cliente no dejó un comentario.Neco M.
El cliente no dejó un comentario.Shannon T. | Overall Experience
Customer service sucked! I was just dropping off a trailer but no one acknowledged me or said we'll be right with you nothing. The lady was cool after she attended me but overall customer service was lacking! Wouldn't recommend there should be an easier drop off processMaribel S.
El cliente no dejó un comentario.Celia C. | Overall Experience
El cliente no dejó un comentario.Brandi T. | Overall Experience
The people at the Mesa facility were courteous, professional, and helpful. I enjoyed my time with them.ARNEZ J W. | Overall Experience
The staff was very helpful & respectful!Kimberly H. | First Impressions
I live quite far from this location but Ms Cassandra is so phenomenal that I am committed to using this specific location no matter how far I must travel. This is my second time using this location and it is no surprise that my second experience was just as amazing as the first one! Which lets s me know she is genuinely the best person in charge of this location. Patient! Knowledge! Friendly! Very Hardworking! Both times I have observed her go out of her way to help customers and fulfill the responsibilities of her role! 5 Stars all aroundCARMEN R.
El cliente no dejó un comentario.RICHARD M.
El cliente no dejó un comentario.Archie A.
This was the Houston location...Terrible service they took money from me and I still have not received my deposit and I used cash to rent the equipmentRandy W.
El cliente no dejó un comentario.Naketra F. | Overall Experience
El cliente no dejó un comentario.Shemeika W.
No improvement needed that i seen, keep your staffing the same they are very organized and nice and professional this was my first time renting a U-Haul and my experience was great with the staff here.Ana M.
El cliente no dejó un comentario.Brandi F. | First Impressions
El cliente no dejó un comentario.juan L.
The representative was nice and professionalClaudette W. | First Impressions
El cliente no dejó un comentario.Joyce J. | Overall Experience
El cliente no dejó un comentario.Jessica E. | Overall Experience
Workers need to ring things up right I got a truck for 19.99 w/14.99 inc didn't have the uhaul for 4 hour and they say I went over I need to pay more they tried to scam meLatrivia H.
El cliente no dejó un comentario.J D R.
El cliente no dejó un comentario.Theresa T. | Online Move In
Exterior of van not cleanAnita R.
Everything was up to parAnnetta C.
I really appreciate the employees and concerns.kiven T. | First Impressions
Hands down my store location and team members absolutely the best. They work with me no matter what the situation is. They let me know whats best and the options I have. I dont think ive ever saw them not laughing or smiling with each other and the customers. Keep them aroundDarnecia B. | Overall Experience
El cliente no dejó un comentario.Ellis B.
Get 2 workers in stores first thing in the morning. One worker is overwhelmed with check ins, reservations, drop offsMax S.
My uhaul store reps are always on top of everything when needed. Their communication skills are amazing and they know me by heart. That does not happen oftenDarnecia B.
truck was raggedy, dolly was broke and the truck wasn't prepared for me!!!Aubrey S.
El cliente no dejó un comentario.Javier S. | First Impressions
El cliente no dejó un comentario.Arturo M. | Overall Experience
El cliente no dejó un comentario.curtis R.
Krystopher was a phenomenal agent. Very kind, generous, and courteous. Should I need another rental, I know where to come.KEVIN R.
El cliente no dejó un comentario.dominique w. | Overall Experience
None at this timeRobert G.
El cliente no dejó un comentario.FLORENCE R. | Overall Experience
El cliente no dejó un comentario.Verna T.
El cliente no dejó un comentario.dyall h. | First Impressions
I love my store reps! 😁Darnecia B. | Overall Experience
Nothing. Curious,Quick,Service.Amanda D.
All goodIsaac C. | First Impressions
Make sure equipment is fixed properlyDevion F.
El cliente no dejó un comentario.Angel G.
El cliente no dejó un comentario.Jasmine H.
El cliente no dejó un comentario.Preston B.
El cliente no dejó un comentario.VIOLET B.
El cliente no dejó un comentario.RUDOLPH H.
Just continue doing what you doJohn R.
Repair small things with truck. IE: Alignment and visorJaivian G.
El cliente no dejó un comentario.Noel C. | Overall Experience
El cliente no dejó un comentario.timeka j. | Overall Experience
The service was above and beyond great the staff was courteous they was great thank you all for being a great company as usual if I need a truck I will be returning.JACQUELINE R.
The guys and gal on Mesa Rd. went above and beyond to help, this is my location going forward!Terrance S.
Cremeshia & Victor made our experience TOP NOTCH. So kind! So helpful! So efficient. Thank you so much!Carmen R.
El cliente no dejó un comentario.Thronda K. | Overall Experience
Eccent servicesjuan L.
Yall were excellent from beginning to end. Definitely will choose uhaul againArmando G.
El cliente no dejó un comentario.Fannie S. | Overall Experience
El cliente no dejó un comentario.Felecia J. | First Impressions
Still waiting on a storage to be unlockedStephanie G. | First Impressions
El cliente no dejó un comentario.Erma W. | First Impressions
El cliente no dejó un comentario.Connie b. | First Impressions
The best very family and welcoming fast respond help solve all matterBrandi T. | First Impressions
Carmeshia Allen is the truthCrystal D. | First Impressions
Carmesheia Allen is e excellent .I appreciate herCrystal D. | Overall Experience
I think U-Haul is the most convenient and reliable storage and the service always.Billy g. | First Impressions
They didn't have any sizes availableLaurie A. | Overall Experience
El cliente no dejó un comentario.michelle D. | Overall Experience
El cliente no dejó un comentario.Stephon S. | Overall Experience
El cliente no dejó un comentario.Scott W. | First Impressions
I enjoyed talking with them they were so helpfulANNETTE W. | Overall Experience
This storage was too small too give somebody i didn't like it but i had lost it because i was in labor and they kept calling back too back byAllen M. | Overall Experience
Have a great dayHenry B. | Overall Experience
El cliente no dejó un comentario.yashica r. | Overall Experience
El cliente no dejó un comentario.Christine C. | Overall Experience
The manager Cremeshia is very efficient and knowledgeable she even knows how much air goes in the tires. Overall your staff is awesome I look forward to it again thanks for everything. This location is definitely my U-Haul Superior service.Sharon A. | Overall Experience
When I wanted to check out of the storage I need it one day extra and U-Haul told me I had to pay for a whole month I think that was very unacceptable and extreme just for one extra day so for that I would one anyone that I recommend you how to to check out the day before your next month is due because that is extremely ridiculous to pay more than $200 for one day When U-Haul will rent that unit the next day you move outHattie B. | Overall Experience
El cliente no dejó un comentario.Billy g. | First Impressions
El cliente no dejó un comentario.Bernard P. | First Impressions
El cliente no dejó un comentario.Basheba G. | Overall Experience
Ms. Cremeisha and her staff are extremely courteous, helpful, meticulous, and always go the extra mile to help. Exceptional customer service!STANLEY R. | Overall Experience
El cliente no dejó un comentario.Diane W. | Overall Experience
El cliente no dejó un comentario.Louise T. | First Impressions
The staff was very friendly and accommodating. Politeness was very outgoing.Kendrick M. | Overall Experience
I was refused help furniture molded no assistance l paid insurance on storage. Therefore I will never use this service again.Qynne S. | Overall Experience
El cliente no dejó un comentario.Eric J. | First Impressions
I love the people at the u-haul storage on mesa rd they are so friendly and explain everything so well to you and the place is so clean , we had a storage there for a couple of years and we never had no problem , yes I would highly recommend u-haul to my friends and family if they ever needed a storage !!Lydia G. | Overall Experience
El cliente no dejó un comentario.Karen T. | Overall Experience
El cliente no dejó un comentario.Rodderick C. | Overall Experience
El cliente no dejó un comentario.eddie b. | First Impressions
Somebody was able to break my lock and open my storageLARMETRIS A. | Overall Experience
El cliente no dejó un comentario.ESTEFANY O. | First Impressions
El cliente no dejó un comentario.Unika Y. | Online Move In
El cliente no dejó un comentario.Theodore B. | Overall Experience
The staff is amazing. They go above and beyond to ensure the client is at ease and fully understand the contract. They also have an amazing dynamic within the staff.timeka j. | First Impressions
Staff at the location on Mesa drive damaged and stole my belongings out of my uhaul! A promise was made to replace items but I have been given the run around and nothing has been replaced ! Management is not helpful in reimbursement or taking accountability for staff!Kendra B. | First Impressions
El cliente no dejó un comentario.Tyrone K. | First Impressions
El cliente no dejó un comentario.Roberta W. | First Impressions
El cliente no dejó un comentario.Yamaji L. | Overall Experience
El cliente no dejó un comentario.ANNETTE W. | First Impressions
El cliente no dejó un comentario.Kendrick M. | First Impressions
They were gteatEvelyn V. | Overall Experience
El cliente no dejó un comentario.Erica M. | Overall Experience
El cliente no dejó un comentario.Dovie F. | Overall Experience
El cliente no dejó un comentario.Amy R. | Overall Experience
El cliente no dejó un comentario.Danisha S. | Overall Experience
El cliente no dejó un comentario.GLENDA S. | First Impressions
El cliente no dejó un comentario.Jimmy P. | First Impressions
El cliente no dejó un comentario.Mahogany R. | Overall Experience
El cliente no dejó un comentario.Jean T. | First Impressions
El cliente no dejó un comentario.ezell m. | First Impressions
Thanks to all staff ,Pitre C. | Overall Experience
El cliente no dejó un comentario.Gloria C. | First Impressions
I received an email regarding a late fee for my monthly storage I was advised that I would be billed monthly automatically when I initially rented the unit. when I went into the store I had to pay an additional $15 late fee. I was not offered a one-time waiver for the late fee when the mistake was not on me. I was very disappointed. I may call customer service tomorrow to speak of this.albert b. | First Impressions
El cliente no dejó un comentario.Michael J. | First Impressions
Heidi and Kevin customer service was incredibly refreshingAshley B. | First Impressions
El cliente no dejó un comentario.Anthony T. | Overall Experience
The lady that work there was real rude to me and gave me a dirty unit.Qynne S. | First Impressions
El cliente no dejó un comentario.Trevoski J. | Overall Experience
El cliente no dejó un comentario.TAMMY M. | Online Move In
Ava was super helpful from the moment I walked through the door. I had the most complicated situation but the entire team helped me. Also Marvin was super helpful. Always asked if I needed any assistance, I was unloading my uhual into my storage and they kept coming to check on me. Gave me more then I needed. They answered questions, they gave different options, they were amazing. And even helped me move some things into my storage. I'd recommend this particular storage to anyone. Their everything.Sydnee B. | First Impressions
El cliente no dejó un comentario.Mahogany R. | First Impressions
El cliente no dejó un comentario.Lisa m. | First Impressions
The rep that helped me was very patient with me and understood my needs and helped me select the correct unit.Dovie F. | First Impressions
El cliente no dejó un comentario.MONICA W. | First Impressions
El cliente no dejó un comentario.Johnesha A. | Overall Experience
El cliente no dejó un comentario.Thronda K. | First Impressions
El cliente no dejó un comentario.CHRISHELYA M. | First Impressions
Awesome service (Ava and Dominique). Excellent knowledge about u haul services.Shaquita Taylor T. | First Impressions
El cliente no dejó un comentario.Tonya H. | Overall Experience
The U-Haul people move me in a U-Haul and they threw my stuff into the apartment broke my pictures broke some of my belongings it was not good at all when they move someone else they would do them better they would do them better not satisfiedElla D. | Overall Experience
El cliente no dejó un comentario.Victoria C. | Overall Experience
El cliente no dejó un comentario.bobbie b. | Overall Experience
El cliente no dejó un comentario.Towanda H. | First Impressions
El cliente no dejó un comentario.Sharon J. | Overall Experience
Excellent serviceALFREDIA W. | First Impressions
Thanks for this location!thelma e. | Overall Experience
El cliente no dejó un comentario.RAMONA P. | Overall Experience
Thanks for such a excellent experience 🤩 🌟🤩Keisha S. | Overall Experience
El cliente no dejó un comentario.HARVEY T. | Overall Experience