El cliente no dejó un comentario.Mahogany R. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Mesa Rd
Houston, TX 77028
(Ley Rd & Tidwell)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Dominique and the other staff person were very friendly, professional and helped me rent a truck within 10 minutes or so.TONYA J.
Deben de explicar bien a los clientes,a mÃ me cobraron 267 dÃ³lares por entregar el camiÃ³n con el tanque de gas vacÃo.No me dijeron nada solo me sacaron este dinero de mi cuenta cuando con la mitad de ese dinero se le llena el tanque de gasolina al camiÃ³nYURISANDER M.
El cliente no dejó un comentario.MARILYN M.
Staff is very Friendly and courteous. Place is very clean inside.DUSKIN A.
El cliente no dejó un comentario.Jean T. | First Impressions
Great customer service! U-haul empowering women!KATHRYN H.
El cliente no dejó un comentario.ezell m. | First Impressions
Extraordinario servicio al clienteSARA R.
The manager was very professionalCARLOS M.
CUSTOMER SERVICE WASNT FRIENDLY AT ALL, THEY ACTED LIKE THEY WERE DOING ME A FAVOR TO EVEN WAIT ON ME... WHEN I DROPPED OFF THE TRUCK IT SAID MY MILEAGE WAS 144 YET I WAS CHARGED FOR 200 MILES, CAN YOU TELL ME WHY THAT IS?JOSEPH M.
Thanks to all staff ,Pitre C. | Overall Experience
Make sure that the truck is clean with no trash left in the back of it; verify the the correct mileage and fuel amounts before renting out; Explain better the breakdown and costs of services; Better courtesy of staff toward customers; TRASH the U-Haul app; do not make customers feel as if it will cost them extra to come snide the store to get face to face customer serviceKAREN P.
El cliente no dejó un comentario.Gloria C. | First Impressions
El cliente no dejó un comentario.Derrick P.
Just stay with the same attitude at all timesARBELIO R.
Great & efficient service!VENOLA T.
Staff was really nice and we were pleased with their friendliness and professional service.ALBERT M.
Keith, was extremely, professional & helpful.KEDEGRA B.
I received an email regarding a late fee for my monthly storage I was advised that I would be billed monthly automatically when I initially rented the unit. when I went into the store I had to pay an additional $15 late fee. I was not offered a one-time waiver for the late fee when the mistake was not on me. I was very disappointed. I may call customer service tomorrow to speak of this.albert b. | First Impressions
El cliente no dejó un comentario.Michael J. | First Impressions
El cliente no dejó un comentario.EDGAR G.
Great ðŸ‘WILLIE E.
Heidi and Kevin customer service was incredibly refreshingAshley B. | First Impressions
EXCELLENT CUSTOMER SERVICE FRIENDLY, PROFESSIONAL AGENTSDONNA GAIL H.
El cliente no dejó un comentario.ADRAIN M.
El cliente no dejó un comentario.LETICIA S.
El cliente no dejó un comentario.ELIZABETH H.
El cliente no dejó un comentario.BENNY D.
El cliente no dejó un comentario.MICHELLE S.
My experience was awesome.GWENDOLYN B.
Check in was unorganized and lacked your customer service expectationsâ€¦..return was worseâ€¦.. had to park trailer and unhook the trailer from my vehicle after no one acknowledged my arrival in the return area â€¦.. trailer was beat to hell and look d terribleâ€¦. Dirtyâ€¦. Old straps still attached to D rings inside had been cutoff and leftKYLE B.
The thing I love most is not only was the van we rented in excellent condition but the people who waited on us were very friendly and helpful. I highly recommend them for your rental needs.MONA Q.
El cliente no dejó un comentario.LATRECEIA HAYES H.
El cliente no dejó un comentario.LAMARIA C.
El cliente no dejó un comentario.CHRISTOPHER W.
El cliente no dejó un comentario.CEDRIC W.
El cliente no dejó un comentario.Anthony T. | Overall Experience
It took a minute for ac to begin working, maybe you can make sure they are operated regularlyDEMETRA L.
The lady that work there was real rude to me and gave me a dirty unit.Qynne S. | First Impressions
El cliente no dejó un comentario.ERIKA C.
El cliente no dejó un comentario.GARY ALAN G.
El cliente no dejó un comentario.Trevoski J. | Overall Experience
Truck was dirty. The app for "express" check in is horrible! It took over 45 minutes and I still had to go inside to get the key. This was the worst purchase/rental experience I have had since...the last time I rented from uhaul.Patrick W.
The representatives at the Mesa location were cordial, PROFESSIONAL, caring and wonderful. It was my first time pulling any trailer with my jeep and trailering my motorcycle. I was very apprehensive about the entire process. I wasn't sure of myself but they made it EASY. Very kind. This location is underrated. They need a SUBSTANTIAL bump in pay (financial raise). I will be renting a trailer from them often. EXCELLENT EXCELLENT customer service and KNOWLEDGE. @UHAUL MESA: Thank you for making my experience calming and a success!TREINA M.
El cliente no dejó un comentario.Vanessa H.
El cliente no dejó un comentario.RICCARDO T.
El cliente no dejó un comentario.TAMMY M. | Online Move In
El cliente no dejó un comentario.DEANGELO B.
As a first time customer, I feel it is very bad practice to charge customers for days not being used. I recently purchased 5 day rental but things changed and I only needed the uhaul for 2 days. I was forced to keep it for 4 days before returning it back to uhaul.MICHAEL G.
Staff was very friendlyROBBIE P.
El cliente no dejó un comentario.VICTOR S.
The service I received was excellent from making the last minute reservation with Ava to my service inside the business with Krystopher was Excellent thanks for your assistance.Sabrina S.
Wonderful facility; will certainly recommend.JUSTIN C.
The general manager was great very helpful and very welcomed of the customersDEQUANTA E.
Customer service was above and beyond professional. Ava was courteous and has a positive attitude, excellent front person for your company. Kristifer is the young man that check the trailer when I returned it. Very conscientious employee. Thank your team for a positive transaction.RODNEY R.
El cliente no dejó un comentario.MELISSA L.
Other location rented truck I had reserved wanted me to take larger one. Neighbor told me about this location. Clean, friendly.BRENDA J.
I was given the wrong paperwork for the truck that I rented. Then after I got home I checked the oil and there was no oil on the dipstick, I had to buy oil to put in the truck. I checked the transmission and it was low. When I returned the truck they was to email my receipt, I had to go back to the place to have them print it out.ANDREW B.
El cliente no dejó un comentario.allison O.
Add free ratchet straps for MoversBLAIR K.
Ava was super helpful from the moment I walked through the door. I had the most complicated situation but the entire team helped me. Also Marvin was super helpful. Always asked if I needed any assistance, I was unloading my uhual into my storage and they kept coming to check on me. Gave me more then I needed. They answered questions, they gave different options, they were amazing. And even helped me move some things into my storage. I'd recommend this particular storage to anyone. Their everything.Sydnee B. | First Impressions
Extraordinario servicio al clienteCONNIE D.
El cliente no dejó un comentario.Mahogany R. | First Impressions
El cliente no dejó un comentario.Lisa m. | First Impressions
El cliente no dejó un comentario.DEBORAH W.
The rep that helped me was very patient with me and understood my needs and helped me select the correct unit.Dovie F. | First Impressions
The facility was fine. The reservation made by uhaul was not kept. The facility did not have my space available. I paid mire money for a non climate control unitPHILIP C.
There's not much that can be improved. It was a 1st time experience meeting this exceptional team. Quentin (Rep.) was sooo knowledgeable about this whole process. Whereas I felt overwhelmed about this process he along with Ms. Ava (ðŸ'¯) was phenomenally fantastic. I had some issues with U-haul, like other Reps. through Customer Service told me that they couldn't help me & I had to go to Dayton or Kountze Texas to get the Truck of my choice BUT I called this Uhaul Company with Ms. Ava & she told me she could help me. Once I came in, the ease of a hectic move was felt. They DID have a Truck for me & everything that i needed. She is such a great Supervisor (???) & very smart. I would recommend this U-haul to everyone that comes my way for a Move. It was a far trip for me but sooo worth the trip. Kudos to Ms. Ava & her Team.Pamela S.
El cliente no dejó un comentario.Santos M.
El cliente no dejó un comentario.MONICA W. | First Impressions
El cliente no dejó un comentario.JOSHUA S.
El cliente no dejó un comentario.DAVID V.
Change wiper bladesRORY G.
El cliente no dejó un comentario.RICHARD F.
El cliente no dejó un comentario.NEAL G.
El cliente no dejó un comentario.Johnesha A. | Overall Experience
It's great to see a young lady able to hitch a trailer to my truck. Equal opportunity is in full affect at the U-Haul location on Mesa Rd.CEDRIC J.
Good attitude alwaysARBELIO R.
El cliente no dejó un comentario.KISHA C.
This is the best place to go to very hardworking and helpfulTYLER H.
El cliente no dejó un comentario.Israel P.
El cliente no dejó un comentario.SANDRA F.
El cliente no dejó un comentario.KATHYA M.
El cliente no dejó un comentario.MICHAEL R.
Customer Service Representative Ava was very Professional and Proficient. She Tirelessly Assisted Me.GREGORY R.
El cliente no dejó un comentario.ALFONSO M.
El cliente no dejó un comentario.TAMMY M.
El cliente no dejó un comentario.MONICA S.
Unsatisfied as I was told that my rental would be extended, but not advised that the extensions included the charges for an additional day. Will not be using this location or service againENRIQUE C.
Nothing I can think of everything looked and workers help me ASAPMalissa S.
El cliente no dejó un comentario.Thronda K. | First Impressions
El cliente no dejó un comentario.CHRISHELYA M. | First Impressions
El cliente no dejó un comentario.CHRISTOPHER G.
Awesome service (Ava and Dominique). Excellent knowledge about u haul services.Shaquita Taylor T. | First Impressions
El cliente no dejó un comentario.JOHNESHA A.
El cliente no dejó un comentario.JOE P.
The Dominique and Ava was very helpful. Customer service skills and knowledge was excellent. I love their wellness to help and go beyond to ensure customers are getting efficient service. Great job!SHAQUITA S.
El cliente no dejó un comentario.RANDY J.
El cliente no dejó un comentario.GERALDINE C.
El cliente no dejó un comentario.NED K.
Everything went well, the young lady that helped me was very pleasant and helpful.PURSEY C.
Gas tank was not on the amount that employees indicated on a paperwork, I did take pictures of the gas amount and click disputed to the link that was provided to me upon droping off the truck. I notified an employee by the last name of Humphrey that the gas was not actually on the amount that was indicated on the paperwork and I showed him the picture of before and after he indicated that he would take care of it but he did not and I ended up being charged.. I spoke with an employee by the last name of Crump.. she told me that it's nothing that she can do about it, upon me obtaining information to contact upper level management to get this issue resolved Miss Crump had a friend up there hanging out with her, he was upset that I was asking for the corporate number and her names so that I can get the issue resolved... he began forcibly telling me the same thing she told me which I understood when she told me... I proceeded to ask him if he work there and he told me " does it look like I work here" then this guy that was holding a bag that appeared to have a weapon inside of it.. also he did not have any facial covering on him and we are in a middle of a pandemic, he started walking towards me and I told him "do not come towards me" he began to get father upset and told me that he's going to be outside waiting for me.. when this guy left the employee Crump stated that she knows him. Absolute worst experience I've experienced in my life.. and I think it's only fair for me to receive all of my money back due to the inconvenience of you all not honoring the first reservation I had to be sent to a different location and ended up having to go through the experienced the worst experience I've ever experienced. Also the truck was not blowing cold in the AC and a moving experience was awful.JAMES M.
Faster process. Shorter time waitingFLOR G.
Educate and train employees better, have employees check equipment and trucks frequently, and improve mobile app features.KRISTEL DASHAUN H.
Each and every employee that I encountered was friendly, helpful and courteous! I will definitely use this location for future moving purposes.CONSUELA L.
El cliente no dejó un comentario.TAMMY M.
This location especially Domique goes above and beyon for renters.VIVIAN W.
The ladies were sweet and friendlyAlean S.
El cliente no dejó un comentario.NIKKI K.
The only issues that I experienced was, the timing in which customers were taken care of .There was no urgency. At other locations it's a rule to make sure the customers are processed in a timely manor. EVERYONE IS ON A SCHEDULE AND THAT should always be in the employees mind. It was as if nothing mattered and when I get to it I will kind of attitude. But other than that it was a good experience. The employee was polite.TERICIA B.
El cliente no dejó un comentario.Towanda H. | First Impressions
El cliente no dejó un comentario.DANIELLE C.
Ava was a great company repJEFFREY K.
Just a great experience all around!!!BRANDON T.
Mrs Ava and Mr.Marvin were so wonderfully professional and polite. They made sure that my husband and I were well taken care of .I must admit that I was hesitant about this location at first,but they quickly changed my mind . Thank you both for being who you are and providing the care and concern that you did to my husband and I. God BlessTERICIA B.
Excellent serviceALFREDIA W. | First Impressions
I can say that this site really knows how to handle irate clients. I watched a female worker firmly handle a demanding male. She asserted several times that she needed to get approval. He was not happy that she did not take his word. The General Manager did some research and then approved the transaction. I felt proud for the worker who maintained her stance.JERELYN H.
El cliente no dejó un comentario.LAWANDA B.
Made reservations on Wednesday July 28, 2021 my pick-up July 31, 2021 #!. the intake person could not spell my name, I spelled it three times and he still got it wrong. My name is Arthur not Aurther Never heard of spelling that way in 78 years. I waited on the email he was suppose to send me it never came.i called back got someone to check my email address it was still wrong i ask her to correct it she found and said she corrected it i got the email and name still wrong. on Friday i got two callos telling me that I could pick up my truck that evening, no extra cost I said no. later that evening I got anothr call telling thei truck i requested was not at pick up location i needed to go to another location on mesa i did and they did not have the truck i order so i had to take a 15 foot, and they had no dolly, i was sent to 57080Little York spent done hour and being there finally a man comes out and said they had only a broken dolly. so upset the run around was sickened from poor customer service. called Mesa and told them this dolly is not good. take it off my request.. it was a hecked day and a lesson i paid for and poor customer service is a shame to your company and I had to pay for their mistakes. I will never use Ul-Halul again I should be asking for my money back for such a poor customer service no planning and too to many calls from your customeer sefrvice and I did not get compansated for the hour they chafrded me for runing aroung town looking for a borken dollyh his name was Keith.ARTHUR W.
Ms. Ava- manger and Sheronica Crump provided top notch seevice. Even tho things were busy as customer I was priority thank you both for great customer service.Latoya M.
Tire monitor system was on in vehicle,other than that everything was good, vehicle,service, reservation, return process. Very good experience thank youPAUL K.
El cliente no dejó un comentario.Mary M.
Very Good 👍sidney w. | First Impressions
Nice quick friendly serviceSellie S. | First Impressions
El cliente no dejó un comentario.Johnesha A. | First Impressions
Best staff ever. Polite. Very detail about instructions. Clear communication.Bertano C. | First Impressions
The manager was very professional and Curtis she made you feel she was there to help youSARAH EDMONDS G. | First Impressions
El cliente no dejó un comentario.OLIVIA T. | First Impressions
El cliente no dejó un comentario.ARNEZ J W. | First Impressions
Everything was explained to me real clear and I really appreciate it the way to customer service WorthTravis S. | First Impressions
El cliente no dejó un comentario.Sandra G. | First Impressions
Good peopleLEE S. | First Impressions
I would recommend everyone anyone to U-Haul StorageSERITA J. | First Impressions
The best ever amazing experience the help and considered about the customers needs is meet is above and beyond I truly appreciate how I was helpBrandi T. | First Impressions
Quinton is a new hire. He was very helpful and courteous.Karen T. | First Impressions
El cliente no dejó un comentario.Rita A. | First Impressions
Thanks for the great customer service ..Felecia J. | First Impressions
El cliente no dejó un comentario.Felecia J. | First Impressions
El cliente no dejó un comentario.nicole t. | First Impressions
El cliente no dejó un comentario.Doretha B. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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