Comentarios del cliente para U-Haul Moving & Storage at Mesa Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Mesa Rd

Grado total:

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ketan G. en

Grado:

could be better way to handle

Alyssa D. en

Grado:

El cliente no dejó un comentario.

John J. en

Grado:

I was rented a truck that ran very poorly ...By a uhaul employee with a very bad attitude by the name of Jermaine...this experience was so bad i decide to stop my storage and uhaul renting from them...i was later told by the manager (Ms.Ella Mason)that the truck wasnt supposed to be rented out at all....but they rented it out anyway even with other better running trucks on the lot...i will never understand why uhaul still allows employees with terrible customer service skills to continue working for them....i have experienced the same bad customer service from Jermaine before....but this was the last straw for me ....from here on out ....i wont deal with uhaul at all...for truck rental or otherwise...i will not reward them with my business for poor customer service ....and i will advise others not to do so as well.....

Nyvellya A. en

Grado:

I originally requested service from U-Haul Northshore off I-10E and Market. My reservation was interrupted by the previous reservation that extended their rental. That nterrupted my plans for my move. The Market Street I-10 East location is what I needed. I was very disappointed because picking my truck up at the Mesa location and it more miles then what I feel like should have happened. That disappointed me considerably.

Africa T. en

Grado:

One staff working with a crowd of people waiting. Staff was very professional and helpful after a long wait.

Salih K. en

Grado:

El cliente no dejó un comentario.

Roberto C. en

Grado:

JERMAINE THOMAS was respectable and courteous and received the rented trailer with ease made my experience a great one! I would definitely recommend this store to my friends and family for future business.

Taunya P. en

Grado:

There was ONE staff& she didn't know how to unhook my car from the dolly; my friend had to do it. She was the only staff there so unhooking the dolly from the truck took even longer.

ToShiba A. en

Grado:

El cliente no dejó un comentario.

Milton A. en

Grado:

Upon our return of the vehicle, the person handling the returns was rude and seemed very irritated. We had just arrived so we had no idea why she was being that way. Her manner was disrespectful towards me and my grandfather and if we can avoid this place and any experiences with her we will.

Karhonda L. en

Grado:

El cliente no dejó un comentario.

LaMethia C. en

Grado:

Jermaine was awesome. He really listened to my needs and fitted me with the best fit. He was really helpful and took great care of me and my daughter. Thank you for hiring him.

sharlita A. en

Grado:

My Visit was Great and The Staff was also great

Joslyn H. en

Grado:

El cliente no dejó un comentario.

Melinda M. en

Grado:

Have more help. I get there at 4:40 and left there at6:15. My time is rolling but I could not go ant were I was block in I block in for 20 mins.I bring the truck back at 8:23 Saturday night. Could not check the truck in from home.Becould no one expected to me check the truck in in the parking lot. So I and talk to 2 different people and they say they will let them know. But I am change for 2 days I only use the truck 1 day my phone number is 2817282941 I need someone to call me asap

Melanie S. en

Grado:

El cliente no dejó un comentario.

Glen M. en

Grado:

El cliente no dejó un comentario.

Adrian H. en

Grado:

Very good people to rent from!

Abdiaz T. en

Grado:

Maybe twerk?

RICHARD H. en

Grado:

I think I was charged to much for the truck I had Im thinking it was 29.99 but he charge me 89.00 plus tax

Tekisha K. en

Grado:

The people who work at this location are very friendly and nice but as far as the 26” truck I rented was horrible the engine light was on and the truck didn’t want to go when o pushed on the gas pedal all I’m all it was not a good rental or Day for me. The customer service was wonderful so I might go back when I move again but I will make sure the truck is worth the hassle

Irma G. en

Grado:

Great customer service

Stacey C. en

Grado:

El cliente no dejó un comentario.

Tamiza H. en

Grado:

The equipment that a customer reserves should be available for them when they arrive. Customers should not have to rearrange their plans due to the lack of available trucks. Very dissatisfied with my recent experience with Uhaul and hopefully I will never have to use this company again. Very poor customer service and the manager never called me back as promised. The rental guarantee stated in the contract is a lie as well.

Michael W. en

Grado:

The app wanted my credit card info, but then I needed to present the card in order to actually rent the equipment. I find this redundant and time wasting. Let the app tell me if it can't use the info I provide and I'll not waste my time providing it. Other than that, I am pleased with the service and happy with the equipment provided me. Thank you.

Micah I. en

Grado:

None

John J. en

Grado:

El cliente no dejó un comentario.

Camershia W. en

Grado:

El cliente no dejó un comentario.

Lacey S. en

Grado:

the customer service was top notch and the employees/manager went above and beyond to be accommodating and even took the time to suggest ideas for the project i was using the trailer for! i just wanted to say thank you to all of the personal that work there and that worked with me.

Willie J. en

Grado:

A manager by the name of Ella had very bad attitude just, because we rented a storage unit from public storage instead of them. Now she charging more stuff like the

Ebony M. en

Grado:

El cliente no dejó un comentario.

Sterling R. en

Grado:

El cliente no dejó un comentario.

Sandra G. en

Grado:

El cliente no dejó un comentario.

Lisa C. en

Grado:

They went above and beyond for us. Thank you all.

John J. en

Grado:

I was very impressed by the clerk who was there...I think his name was Chris...he helped me a lot...he was very knowledgeable and courteous to me as well as other customers coming in...

william W. en

Grado:

Ella Mason was outstanding

hylton S. en

Grado:

The young man was very helpful and knowledgeable. He as efficient even though it was busy and raining.

WILLIE H. en

Grado:

El cliente no dejó un comentario.

Brandi T. en

Grado:

Everything was perfect how they greet you when you walk in especially how they help me the customers service is amazing the best experience ever i love the ways the truck was help us alot

Porschia L. en

Grado:

Lexis was very helpful but the manager was horrible. She don’t even acknowledge her customers when they walk in the door. The truck was full of roaches, went back in to tell the manager she was rude.

andrea f. en

Grado:

with a guest feel employee shouldn’t answer the phone while helping customer in front of you, After waiting a whole hour to get unit manager was able to hop in and help. She was great! Took care of me

Darrell T. en

Grado:

The staff was very helpful and courteous. This particular location has a higher standard of customer service. Great experience overall.

Erica a. en

Grado:

The manager mrs Ella is awesome and she makes sure the employees are very helpful and big and customer service.

TRACY T. en

Grado:

Waited in line for 15 mins

Ramona S. en

Grado:

I was satisfied.

Pamela B. en

Grado:

There was a problem getting in to my unit due to the bad weather the staff was understanding and professional they documented both times I tried to get to my unit. When I called they were courteous.

Erica a. en

Grado:

The manager was awesome great customer service.

Jacalyln M. en

Grado:

I would recommend uhaul storage to friends and family

Darrell T. en

Grado:

The staff was very polite and helpful. Great experience

Darrell T. en

Grado:

The management and staff were super helpful and polite. I had an all around great experience and it was a pleasure.

Chelsea B. en

Grado:

Great service

Dominique D. en

Grado:

My family and friends have used the Uhaul store on Mesa Rd all of our lives and we will continue to do so. I have rented at other locations and non come close to the hospitality they are traditional.

mahogany r. en

Grado:

They are great to work with and It’s very warm, friendly, flexible and understanding people who understand of everyone’s daily lives of different circumstances and were able solve problem.

Peggy B. en

Grado:

The facility is well kept, very clean. The service I received was excellent.

timothy h. en

Grado:

I was greeted when I walked in the door and was assisted moments after the transaction was smooth and I was a happy customer.

Tony B. en

Grado:

Great customer service, clean facility.

takeitha m. en

Grado:

I just paid my account on November14th, its due on the 3rd of every month. I just got an email saying I'm 14 days late so I was charged en extra 15 dollars..

Kendra J. en

Grado:

Was told that the unit 1418 would be clean and it wasn’t. I rented on a Saturday afternoon. My new just purchased this year king size mattress got wet during rain. Storage was fallen apart.

Phillip and Chastity E. en

Grado:

The manager Micheal Billings Jr., was not helpful choose another storage facility. They don’t care about you property all they care about is the money they make off of you.

Chastity E. en

Grado:

The manager Micheal Billings Jr. , did not respond to me for over a month about my storages. When he did contact me it was as if I was bothering him. All I was trying to do was , not to lose my things

madilyn m. en

Grado:

Excellent customer service

jazarnique o. en

Grado:

Nice experience

Octavia B. en

Grado:

Very good customer service.

Kari T. en

Grado:

My delivery was rescheduled 3 times without notification and we had to pay another month of storage for all 6 uboxes.