El cliente no dejó un comentario.
SHARON H.Customer Reviews for U-Haul Moving & Storage of East Houston
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Nothing, service was great!
Princess N.Better customer service while including communication for for unmentioned service. None should have an attitude if customer doesn't understand use of equipment.. Mileage shouldn't be over charged..
HELENA W.The drop box for the keys was broke. You could open up the box and take the keys out so I didn't leave it. I had to come back and drop the truck off when somebody was there.
Emma S.Cremesha was superb and helped in every aspect of the rental. Will definitely consider this location for my future rental needs. Selection of equipment was very good…
Kwame P.Chris and Victor are so sweet and always check us out quick. I visits this location often and they are always working. This location is clean and organized.
Dolores A.This is the second time I had been over charged do to U-Haul either waiting to check the vehicle in after it has been returned or putting in false information.They know most people don't have time to take pictures because we believe we would not be robbed by U-Haul.Unfortunately this is a common practice at this company.The BBB will be receiving my complaint and I will be putting the word out to my social community not to do business with this company.
shannon S.When I picked up the van reservation I made, the van indicated there was a problem with a tire air pressure. I brought it to the attention of staff. They told me that the van tires were checked before it was issued to me and that the vehicle had a faulty sensor. They guaranteed me that there was no problem with the tire. One hour after I had fully loaded the van with equipment needed to relocated 50 minutes away, I realize the tire is low and it is obvious that there is a problem with the tire. After a thorough inspection, I see there is a big nail in the tire. I call road side and they tell me that the fastest someone can get to me is 90 minutes. And that is not a guarantee time. So I decide to drive the van back to the rental location to get a replacement van. I had to transfer all the equipment to the replacement van. This problem made me 1 hour late for my delivery. At return time, staff refused to compensate me for this issue. Will not rent from uhaul again.
Ninfa T.Great people to work with and very helpful
Cynthia B.Very nice and helpful personnel, the manager is a very nice and attentive person, very helpful and willing to go the extra mile to get the rental experience a real breeze. Thank you so much.
Jose R.The attendant was great I called the day before and had questions and she was very knowledgeable about my needs. I really appreciate that and she also made me an appointment. Upon arrival of my appointment the previous person had not returned the rental but she was nice enough to still accommodate me. I really appreciated that!
lajuanda L.Manager is awesome. Great customer service skills and also very kind!!!
Quentinetta K.Make sure screw down on the Ball
FITZGERALD S.The manager Kristopher was super helpful and professional.
Chrishelya M.Service was good
RELISIA A.This was one of the best customer service experiences we've had in a long long time. Ms Cremisha and Mr. Christopher along with the entire staff was effective and curtious. We hate moving, but if we have any moving needs we will reach out to Ms. Cremisha.
Janet G.Please do the necessary maintenance to trailers prior to leasing
Frank C.Stay with the same attitude at all times
Arbelio R.There was a birth certificate and a cell phone left from the previous renters. There was no drop box for the key when I dropped it off. No one with u haul knows proper etiquette when answering phones. Fuck yall
RICHARD W.The truck wasn't available so they swapped to another, the trailer wasn't available, so they swapped to a different one. I left out thinking I had a set of 200moles and total bill of $218 and 24 hours. In fact I had only 21 hours and was charged another day. The 200 miles was actually 132 that cost me $60 more dollars because the person only put in as 100 miles when they changed everything on the order. The trip was slowed to 40-45 mph because loaded or empty the trailer would swing back and forth if pulled faster than 45mph. The truck stunk and had what looked like parsley all in the cup holders and all over the floor. I'm waiting on anyone with common sense to call and talk about this problem.
CHRISTOPHER C.I've rented a moving truck from this location on numerous occasions throughout the years. This location has never displeased me. Staff is very professional always and the trucks are always clean. That is very much appreciated.
Yvonne M.Only thing was wrong the truck was empty no gas an it drove rough
Chonetta R.Because my unit got broken in to
Deandre D. | Overall ExperienceDon't Change Anything You Guys Are The Best Thanks N Have A Blessed Day 🙏
Lesley M.Nothing, customer service is awesome. Friendly employees.
Perry W.Waited a hour and ten minutes before I was acknowledged then was told my rental was not available had to wait on another rental to be returned On the return of my rental I was charged for fuel called in to. question the reason and the manager was out left my return info never heard from her until I called back five hours later only to be put on hold for thirty minutes by the manager Carmesha
Zachary P.My sales rep was very courteous !had great amazing Customer Service ! was able to give us the best rate so that My family can move ! she has helped us so tremendously to where I am now a Uhaul fan. ! I love her effort- the Mcmurray
Erica M. | First ImpressionsThe lady who helped me was extremely unpleasant. She took her sweet time getting to the front desk and had an attitude the entire encounter. I won't be back.
Christopher R.The employee was not customer friendly and very lazy. Tell you that they would have the container ready and it wasn't three time later it was ready A bad experience. Will not use or recommend U Haul
Darryle B.The manager just wants to talk over you and argue instead of take accountability and fix their mistakes. I reserved a week in advance a trailer and a small unit so there would be no problems moving out of state. They finally got me on my way with the trailer after an hour and a half, and then when I'm fully loaded ready to unload in the unit, it's not even vacant it's already taken but a customer. They move me to another unit and tell me they won't charge me extra because it's their mistake and will note it in the system. Cool. I unload my stuff and leave 20 hours away for work, and my card is charged on autopay for more than double what I'm supposed to be charged. I make a call and they basically give me the run around and say they will make a note and handle it with the manager and contact me back. Never did. I call back and try to explain to the manager the situation and they just want to argue and talk over you, not professional at all. Instead of handling their mistake they just file for "abandonment" to close my account. Don't use this location. Manager gives off unhappy, mad at the world baby mama energy. If you want peace of mind and want to avoid problems, find storage somewhere else
nathan a. | Overall ExperienceGreat and friendly service and staff
Alex P.great staff
Kelsie C.Extraordinario servicio al cliente
Joy D.The guys were awesome. Thank you!
BRIIJE A.Service was phenomenal and knowledgeable
Javier Z.Service was great attendant was very supportive of my needs to get the right size truck I needed at this time I will send family and friends to this store
Jacquelyn J.NEED INK IN THE PRINTER FOR THE CONTRACT AND RECEIPT;HAD TO USE OUR PRINTER.
Frank C.Very helpful
Danny A.For me it's always great customer service and that you have 😇
JACQUELINE DAVIS C.Great staff very friendly
Maria L.Nada
Lisa J.Customer service sucked! I was just dropping off a trailer but no one acknowledged me or said we'll be right with you nothing. The lady was cool after she attended me but overall customer service was lacking! Wouldn't recommend there should be an easier drop off process
Maribel S.The people at the Mesa facility were courteous, professional, and helpful. I enjoyed my time with them.
ARNEZ J W. | Overall ExperienceThe staff was very helpful & respectful!
Kimberly H. | First ImpressionsI live quite far from this location but Ms Cassandra is so phenomenal that I am committed to using this specific location no matter how far I must travel. This is my second time using this location and it is no surprise that my second experience was just as amazing as the first one! Which lets s me know she is genuinely the best person in charge of this location. Patient! Knowledge! Friendly! Very Hardworking! Both times I have observed her go out of her way to help customers and fulfill the responsibilities of her role! 5 Stars all around
CARMEN R.This was the Houston location...Terrible service they took money from me and I still have not received my deposit and I used cash to rent the equipment
Randy W.No improvement needed that i seen, keep your staffing the same they are very organized and nice and professional this was my first time renting a U-Haul and my experience was great with the staff here.
Ana M.The representative was nice and professional
Claudette W. | First ImpressionsWorkers need to ring things up right I got a truck for 19.99 w/14.99 inc didn't have the uhaul for 4 hour and they say I went over I need to pay more they tried to scam me
Latrivia H.Exterior of van not clean
Anita R.Everything was up to par
Annetta C.I really appreciate the employees and concerns.
kiven T. | First ImpressionsHands down my store location and team members absolutely the best. They work with me no matter what the situation is. They let me know whats best and the options I have. I dont think ive ever saw them not laughing or smiling with each other and the customers. Keep them around
Darnecia B. | Overall ExperienceGet 2 workers in stores first thing in the morning. One worker is overwhelmed with check ins, reservations, drop offs
Max S.My uhaul store reps are always on top of everything when needed. Their communication skills are amazing and they know me by heart. That does not happen often
Darnecia B.truck was raggedy, dolly was broke and the truck wasn't prepared for me!!!
Aubrey S.Krystopher was a phenomenal agent. Very kind, generous, and courteous. Should I need another rental, I know where to come.
KEVIN R.None at this time
Robert G.I love my store reps! 😁
Darnecia B. | Overall ExperienceNothing. Curious,Quick,Service.
Amanda D.All good
Isaac C. | First ImpressionsMake sure equipment is fixed properly
Devion F.Just continue doing what you do
John R.Repair small things with truck. IE: Alignment and visor
Jaivian G.The service was above and beyond great the staff was courteous they was great thank you all for being a great company as usual if I need a truck I will be returning.
JACQUELINE R.The guys and gal on Mesa Rd. went above and beyond to help, this is my location going forward!
Terrance S.Cremeshia & Victor made our experience TOP NOTCH. So kind! So helpful! So efficient. Thank you so much!
Carmen R.Eccent services
juan L.Yall were excellent from beginning to end. Definitely will choose uhaul again
Armando G.Still waiting on a storage to be unlocked
Stephanie G. | First ImpressionsThe best very family and welcoming fast respond help solve all matter
Brandi T. | First ImpressionsCarmeshia Allen is the truth
Crystal D. | First ImpressionsCarmesheia Allen is e excellent .I appreciate her
Crystal D. | Overall ExperienceI think U-Haul is the most convenient and reliable storage and the service always.
Billy g. | First ImpressionsThey didn't have any sizes available
Laurie A. | Overall ExperienceI enjoyed talking with them they were so helpful
ANNETTE W. | Overall ExperienceThis storage was too small too give somebody i didn't like it but i had lost it because i was in labor and they kept calling back too back by
Allen M. | Overall ExperienceHave a great day
Henry B. | Overall ExperienceThe manager Cremeshia is very efficient and knowledgeable she even knows how much air goes in the tires. Overall your staff is awesome I look forward to it again thanks for everything. This location is definitely my U-Haul Superior service.
Sharon A. | Overall ExperienceWhen I wanted to check out of the storage I need it one day extra and U-Haul told me I had to pay for a whole month I think that was very unacceptable and extreme just for one extra day so for that I would one anyone that I recommend you how to to check out the day before your next month is due because that is extremely ridiculous to pay more than $200 for one day When U-Haul will rent that unit the next day you move out
Hattie B. | Overall ExperienceMs. Cremeisha and her staff are extremely courteous, helpful, meticulous, and always go the extra mile to help. Exceptional customer service!
STANLEY R. | Overall ExperienceThe staff was very friendly and accommodating. Politeness was very outgoing.
Kendrick M. | Overall ExperienceI was refused help furniture molded no assistance l paid insurance on storage. Therefore I will never use this service again.
Qynne S. | Overall ExperienceI love the people at the u-haul storage on mesa rd they are so friendly and explain everything so well to you and the place is so clean , we had a storage there for a couple of years and we never had no problem , yes I would highly recommend u-haul to my friends and family if they ever needed a storage !!
Lydia G. | Overall ExperienceSomebody was able to break my lock and open my storage
LARMETRIS A. | Overall ExperienceThe staff is amazing. They go above and beyond to ensure the client is at ease and fully understand the contract. They also have an amazing dynamic within the staff.
timeka j. | First ImpressionsStaff at the location on Mesa drive damaged and stole my belongings out of my uhaul! A promise was made to replace items but I have been given the run around and nothing has been replaced ! Management is not helpful in reimbursement or taking accountability for staff!
Kendra B. | First ImpressionsThey were gteat
Evelyn V. | Overall ExperienceThanks to all staff ,
Pitre C. | Overall ExperienceI received an email regarding a late fee for my monthly storage I was advised that I would be billed monthly automatically when I initially rented the unit. when I went into the store I had to pay an additional $15 late fee. I was not offered a one-time waiver for the late fee when the mistake was not on me. I was very disappointed. I may call customer service tomorrow to speak of this.
albert b. | First ImpressionsHeidi and Kevin customer service was incredibly refreshing
Ashley B. | First ImpressionsThe lady that work there was real rude to me and gave me a dirty unit.
Qynne S. | First ImpressionsAva was super helpful from the moment I walked through the door. I had the most complicated situation but the entire team helped me. Also Marvin was super helpful. Always asked if I needed any assistance, I was unloading my uhual into my storage and they kept coming to check on me. Gave me more then I needed. They answered questions, they gave different options, they were amazing. And even helped me move some things into my storage. I'd recommend this particular storage to anyone. Their everything.
Sydnee B. | First ImpressionsThe rep that helped me was very patient with me and understood my needs and helped me select the correct unit.
Dovie F. | First ImpressionsAwesome service (Ava and Dominique). Excellent knowledge about u haul services.
Shaquita Taylor T. | First ImpressionsThe U-Haul people move me in a U-Haul and they threw my stuff into the apartment broke my pictures broke some of my belongings it was not good at all when they move someone else they would do them better they would do them better not satisfied
Ella D. | Overall ExperienceExcellent service
ALFREDIA W. | First ImpressionsThanks for this location!
thelma e. | Overall ExperienceThanks for such a excellent experience 🤩 🌟🤩
Keisha S. | Overall Experience