Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I rented a furniture dolly, but the guy behind the counter said they didn’t have one and hasn’t seen one in a number of years. The location is very shady, and if you aren’t from Memphis, you’d have a hard time understanding the personnel.
What you could do is not change the location of the pickup. I requested one near me, and it was changed. I realize that things change, but it was over 25 minutes from my original requested location. It’s crazy to move it that far out and then be charged for those miles back.
Nancy Ingram
Rating:
4.0
Customer did not leave a comment.
Deshun Hamilton
Rating:
5.0
Good team works at location they were helpful thanks
mike kharsa
Rating:
5.0
Customer did not leave a comment.
shanity dailey
Rating:
5.0
Customer did not leave a comment.
SHARONDA BANKS
Rating:
3.0
Short staffed. I waited a day just to get my receipt. I was told the day of that it will come in the next 30 minutes. Called customer service they said the truck was still showing not checked in.
LATOYA FROST
Rating:
1.0
I had things stolen out my unit , the lock was broken off and no one could explain
Shantay Sanders
|
Overall Experience
Rating:
5.0
Very helpful and knowledgeable staff 👍🏾💯💪🏾
donald dumas
Rating:
5.0
Not a thing. Everything went and was just fine.
Nikita Lee
Rating:
5.0
Customer did not leave a comment.
Eric Lundquist
Rating:
3.0
Customer did not leave a comment.
Randall McFadden
Rating:
4.0
Customer did not leave a comment.
Patrice Miller
Rating:
1.0
They didn't have no change and the workers didn't act like they wanted to be at work I will not go to this location no more at all.
jackee Jones
Rating:
3.0
The young lady that assisted me was great . It was wonderful to work with very professional she was so great I asked her name so that i could give her a great report . Brianna . I had to call back because i had an issue with a charge she assisted me with it but the system was down . I have been there other times when my children move from my house because its close. I have never received the customer service I received from her and it was not just me .The lady before me she was just as kind. I wanted to express how wonderful she was. i have worked with the public for 34 years so i know when someone is exceptional . Way to go Brianna Also the truck was not in good shape this is the reason for just average, But with Brianna i wanted to say something..she was exceptional. She is an asset to your business.
Gale Williams
Rating:
5.0
Customer did not leave a comment.
Lina Sawyer
Rating:
4.0
Customer did not leave a comment.
Latisha Scott
Rating:
5.0
Customer did not leave a comment.
keosha williams
Rating:
4.0
Make they put all returns back in the computer so people want be getting a phone call 2-4 days later to see if the equipment has been returned
Celo Hardin
Rating:
5.0
Customer did not leave a comment.
Danielle Robinson
Rating:
4.0
Customer did not leave a comment.
Annaya Tate-Porterfield
Rating:
5.0
Nice friendly staff. I was in and out
sherry nixon
Rating:
5.0
Customer did not leave a comment.
Demauria Wright
Rating:
5.0
Customer did not leave a comment.
Jerry Anderson
Rating:
4.0
The woman at the front counter was helpful.
Melvin Velasquez
Rating:
5.0
None at the moment
Hezron Register
Rating:
4.0
More help would be great, but the people that were there working we great!!
Vickie Echols
Rating:
1.0
Customer service was poor and employees were not friendly.
Kionna Shaw
Rating:
1.0
They gave me a truck with ignition problems and I was stuck with it
Faith Taylor
Rating:
1.0
Was never refunded for incidental cost
Shuronica Richmond
Rating:
3.0
Customer did not leave a comment.
deborah drain
|
Overall Experience
Rating:
5.0
Staff was very friendly and helpful
Deloise Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kierra carr
Rating:
5.0
Customer did not leave a comment.
khyia ward
Rating:
5.0
I rented a unit through U--Haul for about 2 years and my experience was great from beginning to end!!! I moved my belongings out using their online move out process which worked really well for me and upon me moving out.. I DID NOT HAVE TO WORRY ABOUT MY BELONGINGS BEING MOLDED unlike another storage facility I used in the past and it was climate controlled as well. But thank you U-Haul for good services and accommodations!!! Happy customer here😊😊
April Rawlinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DELORES WILLIAMS
Rating:
3.0
The need more members on hand working the customer service counter and especially on the weekends. It only my Man working doing everything and plenty of customers waiting in line for awhile. Some of the customers were very upset due to fact of the shorted handed of staff members .This poor man he had to check the customers in then he had to run outside to work then come back and finish with the customers🤦♀️🤦♀️. If they need to hire more people then that’s what needs to be done and people with a good attitude like the young man who assisted us that Saturday Morning on March 2nd 03/02/24. Thanks in Advance
Denise Wilson
Rating:
5.0
Thanks
Walter Burton
Rating:
3.0
Terrible staff. Picked up the truck but the clerk forgot to give me the dolly. I left thinking it was in the truck. I had to drive back. What's the point of online check-in if you are going to be ask the same questions when you pick up the truck.
Rosman Leo Donkeng Fokeu
Rating:
3.0
When the customer comes into the store,,please say hello, and acknowledge them standing there, even if they receptionist has a customer, just say "hello and someone will be with you in a moment ".A hello goes along way.
Timothy Brown
Rating:
3.0
Customer did not leave a comment.
glenn mcintosh
Rating:
1.0
One person working the counter and 15 customer in line. There's now right about that. Pay a nice wage for nice employees
Fredrick Hayes
Rating:
3.0
When we arrived only one person was working the desk. We had to stand in line for almost 20 minutes. Worker was unprofessional using cuss words, talking to other customers loudly while we were standing in front of him, had food in front of him and was eating it.
Bailey Glydewell
Rating:
5.0
Customer did not leave a comment.
Erica Richards
Rating:
5.0
The trucks should be wiped down really good before renting to anyone.
Linda Hudson
Rating:
5.0
Nothing
Jermaine Fawcett
Rating:
5.0
Customer did not leave a comment.
valarian flowers
Rating:
1.0
I am just at a lost with what all it take for a customer to rent a truck?
I have to refuel*check for mechanical issues*truck damage*cleaness of the truck*repot issues about the truck*check it out
*Check it in. Again why do you anyone at the location. Charging me extra for them not doing the job they are hired to do. It truly is ridiculous for a company as big yours not to have employee control!!!what are they there for.
James Jones
Rating:
3.0
Have trucks and equipment available
david taylor
Rating:
1.0
The truck broke down it didn’t have any transmission in it I had to buy some to make it work
Tracy Mitchel -Wood
Rating:
1.0
Employee Attitude
Willie McKinney
Rating:
5.0
Customer did not leave a comment.
MARTELL LAMBERT
Rating:
1.0
I made reservations days prior, when visited, waited for over an hour then was told no trucks. I lost my help and money. I went home and scheduled for Sunday. Sunday was a long wait too. (Miss Church)The truck ride was horrible., but returned service excellent .
Hazel Grant-Richardson
Rating:
4.0
Customer did not leave a comment.
Marilyn Williams
Rating:
3.0
Staffing to get customers in and out in a timely manner
Robert M Carr Sr
Rating:
5.0
Thank you
Tammy Rodriguez
Rating:
5.0
The u haul building on mendenhall works with me. Great service! If I’m late, I’m given time to pay with a late fee. The late fee doesn’t bother me because in the end I still have all my belongings with no damage. Thanks
Jennifer Darden
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jackie Hemphill
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Scott Magruder
Rating:
3.0
The key for the truck was stuck and couldn't be removed without fear of breaking the key in the ignition. Reserved one dolly and had to upgrade begrudgingly in order to have one for the move.
CARLA GIBSON
Rating:
5.0
Thanks to man who looks like Bruce willis he made my rental smoothly and welcoming will rent from U-Haul again thanks
teasha phillips
Rating:
4.0
Perhaps back off the heat in the store.
Carolyn Brown
Rating:
5.0
Great service
Vernon Hunter
Rating:
1.0
Been getting emails from you,sorry but I have not rented anything from you.guess got the wrong number or email.
Ebony Sutton
Rating:
5.0
Customer did not leave a comment.
Salvatore Colletti
Rating:
5.0
Everything for me was very good
Evelyn Mason
Rating:
1.0
First I would like to say it took longer than it should've. I wasn't walked out to my vehicle to make sure I found the right one. I had to walk around and look in the top corner for my number. Nobody did a inspection on the truck before I left nore was the gas checked. I was told to bring it back on half when I drove off it only had 1/4 in the tank. Customer service wasn't up to par at all. Very low quality. Nobody genuinely seemed like they had any type of positive enthusiasm to help people. But hey I was at able to move my furniture!!
marcus hester
Rating:
5.0
Customer did not leave a comment.
Jennifer Edmiston
Rating:
5.0
They got me in my truck fast. But if you haven’t used them before be prepared to pay a $100 deposit that’s not stated on the website
Derante Hardin
Rating:
4.0
Customer did not leave a comment.
ALEX ALLEN
Rating:
3.0
I need U-Haul to put my money back on my card. I returned the truck back in hour I paid a $100 , but the truck was 64.65 and filled the tank up. The agent said that the money with refund back to my card.
Debbie Jenkins
Rating:
4.0
Customer did not leave a comment.
fred moore
Rating:
5.0
Customer did not leave a comment.
Anthony Taylor
Rating:
3.0
Didn't have everything I reserved.
MARQUAL CRANE
Rating:
5.0
Will I had to wait until the person bring the truck back need more trucks the person who is checking me in should have to go and check to see if the truck is returned need more workers the waiting time was not good but I will return if I need a truck thank you
Bernice hankins
Rating:
5.0
Customer did not leave a comment.
CAMILO ZAPATA
Rating:
5.0
Thanks for great service...I will recommend that this location is a great location...thanks a bunch for the young lady that helped me on yesterday very sweet and the guy that helped me return the equipment you guys rock
Latasha Porter
Rating:
4.0
Thanks!
Coronda Robbins
Rating:
2.0
Guy that took my trailer back appeared high and confused. He also did not record that I returned my trailer, so when it was due I received several phone calls from UHaul asking when I was going to return the trailer. At least there was CCTV footage that exonerated me from the stolen trailer.
James Sellers
Rating:
2.0
When I moved my belongings out of the storage unit, none of the big sliding doors were working so we had to use a regular sized door, share it with several other people. And none of the carts were working well because the tires were messed up do too going over a huge metal bump at the door we had to use. Just a mess and for no reason. The facility is just trash. And the employees are rude.
Lori Tenney
|
Overall Experience
Rating:
5.0
The team at the MOUNT MORIAH location are the best group to work with, great customer service. They deserve a raise. Sincerely
REGINA MOSLEY
Rating:
2.0
The associate that handled my Uhaul order at this location was super unprofessional. His name was Kiwanne and he was so dazed that I honestly thought he was high. He spoke so low I could barely hear him. He did not seem like he even wanted to help me and just kept saying he didn't know what to do about my order. He asked me to call his employer about my order. I didn't understand why he wouldn't call him himself and his response was "he won't answer if I call". Also the inside of the Uhaul I rented was dirty. I would not recommend this location to anyone.
Skye Haggerty
Rating:
4.0
Customer did not leave a comment.
earl johnson
|
Overall Experience
Rating:
1.0
My experience was terrible. Not only were the staff extremely rude, none of the sliding doors were working so I could easily move my stuff out of my unit. Had to use a normal sized door, share it eryn several other people and all the carts weren’t working
Lori Tenney
Rating:
3.0
Customer did not leave a comment.
Clifford Dorse
Rating:
5.0
Customer did not leave a comment.
kelli rucker
Rating:
5.0
Make sure employee are very happy.
Moulaye Sy
Rating:
5.0
None
desmond dulaney
Rating:
5.0
Give Jasmine a promotion! She was really awesome! Her service was professional and first class!
Yanik Etan
Rating:
5.0
Customer did not leave a comment.
Michael Jennings
Rating:
5.0
They did great.
Jason Doyle
Rating:
5.0
Customer did not leave a comment.
cournesha brewer
Rating:
3.0
Customer did not leave a comment.
LARRY HALEY
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rickie Parker
Rating:
3.0
I really wanted an appliance dolly, but none were available. I had trouble finding the size truck I wanted, and with it being the end of the month I assume a lot of people were moving. So it's likely they have a good stock of these, but all were rented that day. However, the staff was very friendly, and the process of checking out the truck and then returning it later the same day went very smoothly.
STEVEN BOOTH
Rating:
4.0
Leak in the truck. Items got soaked. Engine light was on and it did not handle any memphis road. But the people were pleasant to work with
Brayden Plunk
Rating:
4.0
The only problem I have is that every time I reserve for a particular truck it is never there for me. Other than that, the service is great.
Kimberly Lawrence
Rating:
5.0
Customer did not leave a comment.
PALESTINE TAYLOR
Rating:
5.0
Customer did not leave a comment.
Anttrelena Mcgee
|
Overall Experience
Rating:
2.0
Equipment broke and almost killed me at separation. My hitch completely broke off with trailer. Bad hookup at uhaul.
Salvatore Colletti
Rating:
5.0
Customer did not leave a comment.
LaShonda Donely
Rating:
5.0
Everything was good, great customer service.
marvin sykes
Rating:
5.0
Nothing
VICKIE FERGUSON
Rating:
5.0
Customer did not leave a comment.
Markwon Kirkland
Rating:
5.0
Customer did not leave a comment.
Ceree Dumas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daylin Coleman
Rating:
3.0
Customer did not leave a comment.
johnny washington
Rating:
1.0
I wasn't fully informed about the storage security upon purchase, I setup a pin number but I wasn't aware that you enter the pin number in the alarm system first then into the entrance key pad. I was given a second floor unit and the elevator didn't work, I returned to switch to a first floor unit but I had to stand in a long line to switch units. The problem was I already rented a truck and this took away from the time I had available on the truck.
LAWRENCE SIMMONS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Timothy Fitzpatrick
|
Overall Experience
Rating:
4.0
The gentlemen that assisted on move out the evening of 1/2/24 was the same gentlemen that helped with my initial rental. Very friendly and informative.
IRIS SHANE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katy Holland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARVIN STRONG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lonnie Milloway
|
Overall Experience
Rating:
2.0
Sorry, but you have asked me questions that definitely need to be answered, which leads me to be honest about some of your staff much needing to be knowledgeable of the protocol, and how to open, and close contracts ...
shirley brock
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
tekeia jones
|
Overall Experience
Rating:
5.0
The best Uhaul experiences I’ve had/been to in my 30 plus yrs of doing business with the company was at the Mendenhall location!
Excellent management here and it shows through the friendly and courteous staff.
Margaret Rawlings
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LORETTA DANIEL
|
Overall Experience
Rating:
4.0
I will use them again in the future.
Dornice Holmes
|
Overall Experience
Rating:
2.0
Surely, this location is convenient for the community, actually a bit of customer relations training would be helpful. One person on staff can become overwhelming.
shirley brock
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Arecko Jordan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LORETTA DANIEL
|
First Impressions
Rating:
5.0
Jasmine was very nice in rental
DONICA ELLIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lavon wright
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Abdul Abdullah
|
Overall Experience
Rating:
2.0
Roaches was everywhere in my u it and some came home with me which is very unacceptable
JH POLLARD
|
Overall Experience
Rating:
4.0
Staff was very knowledgeable and responded quickly to customer issues.
Dornice Holmes
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
christie blair
|
First Impressions
Rating:
3.0
I was told by the rep at the 800 number that I had made a reservation and my storeroom would be waiting for me when I arrive at your facility. It wasn't. A "ghost" had moved stuff into my unit and put a lock on it. They didn't know who. I was left with nothing. Had to change to a more expensive unit after waiting around for at least an hour. Two different clerks were trying to figure out what to do. Not cool to be promised and then have to pay more for something I didn't want. One clerk was not aware there is a special that I was trying to take advantage of ti get the first month free after renting an enclosed trailer. He did not know what to do and was not going to give me the special since "there was no button for that." Not cool.
Larry Little
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RODELL JONES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
johnetta rodgers
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER LEWIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRANDON DESORBO
|
Overall Experience
Rating:
5.0
👍👍
Samuel Chew
|
First Impressions
Rating:
4.0
When I picked up the U-Haul my experience was AWSOME, but coming in and purchasing my storage OMG the young caucasian lady was in a up roar crying not able to focus on the subject at hand which was taking care of the customer. So then after Brandon took over and allowed her to take a break she still wouldn’t go outside and chill take a deep breath, No!!!!!!! She goes out back and start swearing INSTEAD of just going to her car to chill out all together. Myself I thought it was very unprofessional, rude, and uncalled for.
Overall my experience was cool I would use you all again. Personal moving is stressful as is and we as customers don’t need the extra stress….
Sincerely Yours
Temeka Howell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth Davis
|
Overall Experience
Rating:
1.0
I went to the store at 6:00am . Braydon or Brandon was the only employee on shift , he was a jewel to that location . It took an hour and twenty minutes to complete my reservation. Although Braydon handle the jobs of 5 staff members on his one and your company do not deserve such employee .
LATORYA PARKER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vonda Driskell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMETRICE WARR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAMECA PARKER
|
Overall Experience
Rating:
5.0
I will most definately recommend to others price wise for storage great compared to others staff were very helpful and very caring of my needs really appreciated my four year rental
Julia Gilliland
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Elizabeth Davis
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Myron St Clair
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kabrina Merriweather
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica Harris
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHELLY GORDEN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Derrick Hands
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL PRATAPAS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chris Moore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica Rogers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GloriaD Lauderdale
|
Overall Experience
Rating:
1.0
I told them how many rooms in moving and they gave me a small a** storage and it's on the 3rd floor but I was inconveniently told it on was the 2nd floor. Never again will I rent with this company again!!!
tyischa Williams
|
First Impressions
Rating:
5.0
Everyone was very helpful and patient, even in situations that were urgent and last minute for me, during my 1 week long move.
DONICA ELLIS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TINA TAYLOR
|
Overall Experience
Rating:
1.0
I tried to cancel this storage and no one would cancel it for me so they were trying to make me pay for 2 months.
Pearlie Cooper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry Bolden
|
Overall Experience
Rating:
5.0
I reported to the 3561 Mendenhall u-Haul storage and I was greeted by Miss Jasmine awesome person great smile great personality pleasant to talk to she got me in and out with a truck and a storage unit everything was wonderful pleasant to come back there again Jasmine was a awesome person. I called on 14 February to see if my unit closed out and who do you know answered the phone Miss Jasmine awesome so glad that she assist me in my beginning and my end thank you Jasmine keep up the good work. if you want a good storage unit if you need a truck or anything ask for Jasmine at Mendenhall she’s an awesome person greet you with a smile and she knows her job she gets you in and out.
deborah Jones
|
Overall Experience
Rating:
2.0
First of all my move out date was 12/31/2022. The staff failed to note that I checked out of the U-haul storage on the day of 12/31/2022. I still expect and demand a refund for a January payment that was taken from my card and I no longer had a storage unit in 2023! December’s payment was made for December!!
Cassandra Hawkins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
georgia woods
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martavis Fason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pearlie Cooper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaQuita Kimp
|
First Impressions
Rating:
5.0
Miss Jasmine the sales customer was excellent outstanding went above and beyond the call of duty she was there to listen to my knees help serve me point out the good unit for me to storage my items in and suggest that I took the truck that I took so she know her job she know her stuff she’s on the bar keeper she’s a 100% tin star. so if you need any storage needs trucks rentals 3561 Mendenhall ask for Jasmine that’s your lady she’s the best seller there is fast get in get out wonderful person good personality.12-22-22 8:00am done with my move& storage thank you miss Jasmine.
deborah Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karin Adams
|
Overall Experience
Rating:
3.0
Size of unit reserved wasn't the size available. Canceled reservation.
LaShay Brown
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Henry Dickson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN THOMAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shelley scales
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SHANIQUA SMITH
|
Overall Experience
Rating:
1.0
This facility was very nasty and even after I informed them I was done checking out I still got a late charge a week later.
ANDREA ARAIZA
|
Overall Experience
Rating:
1.0
The truck was not a good one, the windshield wiper was worn and not working properly. We ran into rain on the mountain and fog. There was a leak in the cabin. And the entry access didn't work nor the elevator. So I had to drop off things at another facility and pay more money, no first month fee waived. And I would.like to speak to someone about a possible credit for the hassle and inconvenience I experienced on the move
Carlotta Dailey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rodney Dunlap
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHANCEY RAINEY
|
First Impressions
Rating:
5.0
I would like to thank all the staff for being really good team player.
JANICE MCPHERSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
clarice walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Uemake Ewell
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shawn Harden
|
First Impressions
Rating:
5.0
Very good
ROBERT LITTLE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marjorie Thompson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WILLIAM LOCKETT
|
Overall Experience
Rating:
4.0
Customer service Stinks! Rude employee!
Velma Chase
|
Overall Experience
Rating:
2.0
This units are a joke, no lights no large roll up doors and only 6' tall. I'm from Texas and these are not standard size units.
ANDREA ARAIZA
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Erica Anderson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lashika Steele
|
Online Move In
Rating:
5.0
Stored my items for over 7 years. Storage was dry and clean the whole time. I lost key to my disc lock, one of the attendant there cut my lock off free of charge
JOHN MCALISTER
|
Overall Experience
Rating:
2.0
Bad experiences
ROSA SIMMS
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Melissa Murray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONTAY DUNBAR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willie Adams
|
Overall Experience
Rating:
2.0
Kept having issues with my card. Storage unit was definitely a lot smaller than expected and I cancelled my contract. Was handed paperwork and was unaware that a map was provided to me to locate my unit. Building could be more well lit. I figured they were automatic lights but in some areas that I walked in the lights still didn’t cut on
Courtney Artman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amaria Chambers
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amaria Chambers
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
paul smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimla Allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vicki Collins
|
First Impressions
Rating:
1.0
ILL NEVER RENT HERE AGAIN
Jamie Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lori Tenney
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARCUS FLIPPING
|
Overall Experience
Rating:
1.0
VERY UNPROFESSIONAL
Pamela Yates
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kimberly Flipping
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dedrick richards
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Falonte Buford
|
First Impressions
Rating:
4.0
Bien
Maria barrios
|
Overall Experience
Rating:
3.0
Some one should show a person how to get in storage bldg or answer the call buttons. Don't assume everyone know. Thank you,
Osie Polk
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lisa saulsberry
|
First Impressions
Rating:
1.0
I booked a storage online, 10x20. I got to the location and checked in. Went to find my storage unit before I left, and there was someone already moving into the same unit I had just received. Went back inside and waited, gave me another unit number. I went to check that storage unit and it was a 10x5. I go back inside wait in line once again just for them to tell me they don’t have any of the large storage units available. So I was unable to return the uhual or get another storage elsewhere due to it being a Sunday afternoon.
Tiffany Parker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emmett Daniel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tekeia jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dijon Dowl
|
Overall Experience
Rating:
5.0
The young lady there was very capable and very kind. Thoughtful about choices she offered me.
Joey Washington
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
COLEMAN KIMBROUGH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lizzette johnson
|
Overall Experience
Rating:
4.0
Increase staff. One worker was behind the counter for a line of people to the door.
Emmett Daniel
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
janmine ware
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chris moses
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Voneshia Hewitt
|
Overall Experience
Rating:
1.0
Someone broke into my storage unit and stole my expensive tvs pressure washer and lawn mower and took box with my aircraft maintenance tools in there … thousands of dollars worth which took me years of investments now it’s gone… I will never purchase a storage unit through uhaul ever again ……
TERIKA THOMAS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sherelle mcbee
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DANIEL HOWARD
|
Overall Experience
Rating:
3.0
I didn't get a chance to use the storage and I went to get my refund the guy that help me wasn't nice at all but the young lady that help me and my mom when we was getting the storage was very nice to us
Shatoya Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George Owenga
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
shelia roundtree
|
Overall Experience
Rating:
1.0
They should make the storage on the ground to make it easier for single mothers
No carts to help you moge things into storage
RICKEYA LYLES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tiara graham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latrice McNeil
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DARRIUS MCCRAW
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rodrick Kirkwood
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Youmika William
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhonda Sills
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Dianna King
|
Overall Experience
Rating:
1.0
So I’ve had a unique experience at this location, I rented a truck and a unit. I left the keys in the truck and went home after I returned the truck, Alex i believe his name is, was very helpful and amazing customer service. Unfortunately, when I returned to locate the keys, the GM and another associate told me they looked into the truck and no keys were located, I was told that there was nothing they could do to help me. I proceeded to look into the truck and saw the keys where I left them. I don’t understand why it was so hard to just go and look for me when I’m the customer and dealing with this issue.
lucas Pelaccio
|
First Impressions
Rating:
3.0
The men that work there are rude with terrible customer service. It's a line to the door and only one person at the counter taking all day and a year.. I'll come back but of I can't do it online.. I don't want it!
DJuana Polk
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Glen Lightner
|
Overall Experience
Rating:
5.0
Everyone was so helpful and accommodating!
Donovan Spyers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRYSTAL HARRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhonda Sills
|
First Impressions
Rating:
1.0
I moved my item out of storage at the end of February
The clerk never closed out my account and uhaul continues to harrass me. You would think that at the end of February someone would have noted the unit was empty snd discontinued billing me.
KAREN NEELY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
inez marshall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dyneshia Lewis
|
Overall Experience
Rating:
1.0
The entire staff was rude, unhelpful and appeared to be completely incompetent. The happiest worker seemed to be the guy outside smoking a blunt.
Stephane Pflumm
|
Overall Experience
Rating:
1.0
was mislead by U-haul employee 2 years ago "Carol' located at 3561 S Mendenhall Road, Memphis, TN customer appliances was (supposedly) be in a climate weather storage by, customer was relocating to another state. Family member went last month to move appliances out )double wide refrigerator ) was totally destroyed dued to heat. A 3 year old fridge practically still new was stained and molded bad!! Of course, customer had insurance but the amount paid out wasn't nearly what customer paid out. A well lesson learned to not trust U-haul employees.
Sharah Ezell
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
LaTausha Murray
|
Overall Experience
Rating:
4.0
T
tiffany stevenson
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
LaTausha Murray
|
First Impressions
Rating:
1.0
Needed a storage unit to accommodate a Disabled customer and was not able to get help. Ridiculous.
Roxie Hodge
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Beck
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Melisa Miller
|
Overall Experience
Rating:
5.0
Everyone was nice and respectful.
DJuana Polk
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
POLENSKI SIMS
|
Overall Experience
Rating:
5.0
Ms Kierre was wonderful!
Ayanna Hampton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latrise Stanley
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bridget Bell
|
Overall Experience
Rating:
5.0
Great customer service from staff.
calvin fields
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria Williams
|
Overall Experience
Rating:
5.0
Ms. Kierre provided excellent service for my dad and me two days in a row. Thanks!
Ayanna Hampton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sharon Gilliland
|
Overall Experience
Rating:
3.0
I was not told where my unit was. I had trouble gaining access to the building where my unit is housed. When I finally got in I saw roaches and a rat trap in my unit..
Bridget Bell
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
lacherry hammonds
|
Overall Experience
Rating:
5.0
The manager and staff was very helpful... They are are courtesy .
Janice Lumpkin
|
First Impressions
Rating:
5.0
Keep doing what you're doing... thanks
Gloria Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dandrika Williams
|
First Impressions
Rating:
1.0
Never reviewed my online log in sent a forgot password 5 times never received a email to restart my password. Had to call customer service 4 Times to finally be able to pay my first month bill.
brice white
|
First Impressions
Rating:
4.0
Excellent service !
Customer service reps were always helpful, friendly and professional.
shirley moody
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Uriah Wesson
|
First Impressions
Rating:
5.0
They where out standing Gentleman,I would recommend anybody to this U-haul facility.
DARREN ESPEY
|
First Impressions
Rating:
5.0
Great customer service
April Housley
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Tamika Carey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAVEN MCDOWELL
|
Overall Experience
Rating:
1.0
Couldn’t rent me a storage unit because of someone else’s locks being on my unit. after 2 attempts the associate argued with me about the lock that wasn’t mine on the unit. Once they located the lock owner i was asked to come back for a third try. Resolution with the manager Was to just cancel my reservation.
JARRIS SCOTT
|
Overall Experience
Rating:
1.0
Poor storage facility roof was broken.
Anjali Oberoi
|
First Impressions
Rating:
5.0
You'll have quality staff
JOHN BRUCE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chastity watts
|
Overall Experience
Rating:
5.0
Everything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.
Enid beckwith
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Ashley Madison
|
First Impressions
Rating:
1.0
I was held up from my move for almost an hour while the person serving me seemed to not know what she was doing, took another customer in the middle of my rental, without asking me, then proceeded to take her time with him, including debating a rate increase. On I was finally sent to the unit, it was not as explained on the phone, there was no help in locating the unit, in fact I was given the wrong information, My driver was costing me extra money because of the insanely long delay. After realizing that the building I was sent to did not even house the unit I had rented, I gave up, went back to the office and cancelled the entire rental. By far the worst rental experience ever! I manage a Storage Facility, this was a disgraceful exhibition of Storage Rental. It ended up costing me almost $100 in additional expenses and I ran out of daylight. Train your staff, that is a challenging setup, bad staff only makes it worse.
Sharon turner
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Earnestine Faulkner
|
First Impressions
Rating:
5.0
These guys were great!
Ciana Calhoun
|
Overall Experience
Rating:
5.0
The owner was awesome and very helpful.
Ciana Calhoun
|
First Impressions
Rating:
5.0
Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.
LEGAIL LAMPKIN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Elizabeth Covington
|
Overall Experience
Rating:
1.0
When I purchased my storage It wasn’t even shown to me. As a proceeded to try to put my things in there they still had a lock on it.
Aleeah Brisco
|
Overall Experience
Rating:
1.0
This rating may not apply to the current employees because of the time
span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.
shelia roundtree
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Lannette Crutchfield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nikisha armstrong
|
Overall Experience
Rating:
5.0
Everything was A1!!!
Adriane Harrell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cody Britton
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Demarcus Robinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nichelle Terry
|
Overall Experience
Rating:
5.0
Will come back again if I need Uhaul service.
Nichelle Terry
|
Overall Experience
Rating:
5.0
Location manager, Ted Sr. is a great guy!!
He was always willing to help with any of my concerns.
Landy Shores
|
Overall Experience
Rating:
1.0
It was the worse experience I've ever encountered. The staff were horrible. Staff were on their personal cell phone having personal conversation while myself and other customers were being waited on. The staff were extremely unprofessional. Had it not been closing hours I wouldn't have stored my things there.
Runetta Cheeks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kyla Savage
|
Overall Experience
Rating:
5.0
I had several problems and they worked with me to resolve all of them thanks to the Mendenhall staff and Mgr
Zina Johnson
|
Overall Experience
Rating:
4.0
Have issues with storage & returning truck
folaurasha jerry
|
First Impressions
Rating:
5.0
Excellent service with very little effort
clarice walker
|
First Impressions
Rating:
5.0
The staff was awesome and very professional thank you all so much.
Nichelle Terry
|
First Impressions
Rating:
1.0
I didn't move my stiff iut what is going on!!!! I can't pay my bill!!!
TAMIA MURRAY
|
Overall Experience
Rating:
3.0
I had a few issues, but they were resolved with a call to 1 800 number.
Denzel gave GREAT assistance! Very nice, professional young man. The young lady at the counter was sleepy, therefore, slow.
RASHIDA WHIMPER
|
Overall Experience
Rating:
5.0
Perfect!
fatima Watkins
|
First Impressions
Rating:
5.0
Professional and polite.
Laverne Brown
|
Overall Experience
Rating:
5.0
Friendly customer service. Very helpful in acquiring my storage area with plenty of room. Excellent and professional service.
Laverne Brown
|
First Impressions
Rating:
5.0
I have no complaints.
Cheree Cole
|
Overall Experience
Rating:
5.0
I was very impressed by all the people that work there
Jewel Arnold
|
Overall Experience
Rating:
5.0
will return.
Davonya Thompson
|
Overall Experience
Rating:
5.0
The staff was friendly and polite and clear the line in a timely fashion8
Denus Hayes
|
Overall Experience
Rating:
2.0
Rent went up didn’t like that
Jasmine Henderson
|
Overall Experience
Rating:
5.0
Mr. Ted Crawford Sr. professional and most accommodating in every aspect of my needs.
Ten stars!!!
Two thumps up!!!!
Great guy!!!!
Landy Shores
|
First Impressions
Rating:
3.0
It depends on which staff member was at the counter but the attitudes were horrible. The prices are too high and they don't offer anything more than other facilities.
Jacqueline Lang
|
Overall Experience
Rating:
4.0
Thank you for everything
laquita dockery
|
Overall Experience
Rating:
4.0
Service is great. Everything was easy and convient and prices reasonable.
Latonya Bell
|
Overall Experience
Rating:
4.0
The staff was friendly.
Laquita Darnell
|
Overall Experience
Rating:
3.0
Wait time at the counter in the office was very long. Getting into the storage facility was very confusing. Instructions on the procedure for swiping the access cards are needed.
Rick Miller
|
First Impressions
Rating:
5.0
Love everything.Everyone was nice and kind would come back again Thanks
Kathy Brunson
|
Overall Experience
Rating:
4.0
i will definitely recommend the Mendenhall location to friends and family,and i will be using you all service again soon
katina myers
|
Overall Experience
Rating:
5.0
*Uhaul of Pasadena CA, Raymond Ave.- Jim; Great guy! Very efficient and polite.
*Uhaul at Mendenhall Memphis TN, Mendenhall Rd.- Ted & Trey...real gentlemen!
Informative and very helpful.
I enjoyed how I was treated. The young lady was very professional.
Connie Catchings
|
First Impressions
Rating:
4.0
a
Michael Brown
|
Overall Experience
Rating:
5.0
Great customer service!!!
Tonya Wagner
|
Reservation
Rating:
1.0
Problem after problem!! I was charged extra mileage and gas because I had to go to another state tyo pickup this truck way out o f my way left a message with manager no vall back yet
SHAYLA Liggins
|
Reservation
Rating:
2.0
Customer service wasn’t great and yalls storage unit was a joke
ANIKA PERRY
|
Overall Experience
Rating:
5.0
great store and great management team!!! Thank you!!!
KEITH BROWN
|
Overall Experience
Rating:
5.0
None
David Holman
|
Overall Experience
Rating:
5.0
Courteous, knowledgeable, and professional.
Beatrix Weil
|
Overall Experience
Rating:
1.0
Once my U-boxes arrived in Memphis, TN, my experience was horrible! You cannot reach anyone in the Memphis location and I received terrible customer service when trying to resolve issues.
Rebecca Habbershaw
|
Overall Experience
Rating:
5.0
Thanks for good job.
yilmaz seki
|
Overall Experience
Rating:
4.0
Great customer service!
Charlie THOMAS
|
Overall Experience
Rating:
5.0
Informed person at counter I was moving out of my storage unit. She didn't move me out and I was charged for a empty unit. Was told money would be refunded haven't received as of yet
Anthony Holmes
|
Overall Experience
Rating:
1.0
I only needed a ubox for a one way move. They added a monthly storage fee and have charged me for an empty box I no longer needed! Nobody will contact me and Dominic will not respond to my inquiries!