Customer Reviews for U-Haul Moving & Storage at Melrose

1,011 reviews

4426 Melrose Ave NW   Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

(540) 366-2415

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(540) 366-2415

4426 Melrose Ave NW
Roanoke, VA 24017
(Corner of Melrose Ave & Peters Creek Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Roger C. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Very professional.

DEANNA M. 
Rating:
3.0

Customer did not leave a comment.

Tina R. 
Rating:
3.0

make sure the copy machine work's, was not given a copy of rental return.

GlendonJarrett L. 
Rating:
4.0

Thank you for your automated "Thank you ". It's more than I recieved from the guy who reluctantly checked me in after I dropped off the truck.

TIMOTHYWAYNE H. 
Rating:
4.0

Van was only passably clean, but OK for my use. Customer Service Rep Tyler Slash was outstanding!

DAVIDWILLIAM E. 
Rating:
5.0

Quick and easy check in. Tire pressure indicator was on but truck ran well. Self return after hours a little confusing for a tech challenged gen xer. Overall very pleased

BJORNALEXIS L. 
Rating:
5.0

Everything was perfect. Easiest rental I have done. Ty

ROSELLACAROL L. 
Rating:
5.0

Customer did not leave a comment.

KENDALLHUNTER W. 
Rating:
4.0

Returning the equipment online is not compatible with IOS even with the instructions given. I tried for about 25 minutes to return in and wound up having to download chrome to my phone to do so

CARTERELLEN S. 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

Mary K. 
Rating:
5.0

Customer did not leave a comment.

APRIL C. 
Rating:
5.0

Customer did not leave a comment.

PETERRUDOLF E. 
Rating:
5.0

It's been years since I've needed a rental truck. But after this experience, my first choice will be U-Haul. These folks have been great and very accommodating due to certain circumstances like losing my reservation papers and moving a mother-n-law from another state. Outstanding service!

Bernardo D. 
Rating:
5.0

Keep doing what you are doing that's great

JERRYWAYNE J. 
Rating:
1.0

Fully disclose all billing procedures up front. Be professional in your dealing with customers.

LYNETTERENAE S. 
Rating:
3.0

The handle broke on the strap on dolly when I went to strap my vehicle down. I decided to now use the dolly due to the equipment being faulty. I ended up using a friends trailer to tow vehicle. I brought up the issue with the advisor at U-Haul when returning equipment. Was told he would “take care of me” since I was cut by the handle when it broke and didn't even use it. Just got a final receipt for the full amount. Kinda wish the equipment was in better shape. Chris

Christian V. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIAMARIE W. 
Rating:
5.0

Just keep giving the good service at the local level as well as the national level. Your cargo van helped my small business get the products out efficiently and safely. Hats off to U-Haul! Bill Hunter

WILLIAMPERRY H. 
Rating:
5.0

Great service. Easy to do business with.

LEJUANAALICE M. 
Rating:
5.0

Staff were friendly and personable. Worked with me to get the sized truck that fit move best. Took time to educate on return process after hours. This location and staff rocked! I'll be back!

JULIE B. 
Rating:
5.0

The two gentlemen that were working in there were excellent.

BRIANKEITH H. 
Rating:
2.0

Customer did not leave a comment.

ALANMEYER K. 
Rating:
5.0

The gentleman that helped me did a good job.

LOUISKEVIN L. 
Rating:
5.0

Great customer service here at this location & will most definitely be my whole family's go to spot for future needs

MONICAJEAN S. 
Rating:
5.0

Customer did not leave a comment.

TONY O. 
Rating:
5.0

Customer did not leave a comment.

Joyce W. 
Rating:
5.0

Will was patiently working with the network connection that prevented the completion of the order. He kindly discounted the mileage for me due to the delay. The truck was not clean from previous customer and there were only 4 uhaul blankets instead of 6. Kim kindly refunded the blanket charge and offered an additional refund due to the non cleaned truck and the cab smelled like cigarette/cigar smoke. Both very professional and customer friendly. Kudos to them!

CURTIS S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JAMES D. 
Rating:
5.0

The manager was great. Easy and courteous! I know where to go again if I need to rent a truck!

GEORGIAR M. 
Rating:
5.0

workers were excellent. truck was rough driving, but got the job done.

ROYTEE P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

The mobile app would not work for me when I returned the truck so was charged an extra fee. The cleaner/disinfectant used in the truck cab had a disagreeable smell. Kimberly Evans, who checked out the truck to me, was exemplary. She was friendly, helpful, and explained everything completely, walked me through the complex rental process, and stayed with me until I was satisfied with the process and equipment.

CARLAMARIE R. 
Rating:
4.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Very friendly and treated very well.

JOHNDAVID N. 
Rating:
5.0

The lady was very nice and I had a great experience.

AMANDAIRENE P. 
Rating:
5.0

This was my first time renting from this location, but as I have come to expect from U-Haul, the equipment was in good condition, and the service was wonderful. Everyone friendly and helpful.

ROLANDWILLETT B. 
Rating:
1.0

Everything was great with this location and the rep, until I received my email receipt. I returned the truck on FULL, when I got the receipt it said it was empty, and had almost $200 in fuel charges. The rep had been so nice at pick up and drop off, I just assumed it was an error, so I called - her tone was immediately different when I asked her about it, and she said "YES MAM IT WAS EMPTY". I firmly told her, NO, it was full, I filled it up just a few blocks away from the store. She was huffy and said "when I looked at it said empty, IF when I go turn it on it says full, I'll reverse the charge." Based on her complete tone change, I feel like this is a scam and she waits to see if you notice - it didn't even have to be on full, I had just happened to fill it up. There was never an apology, a polite "When I looked it showed empty but I will look again and call you back" - nothing, she was hateful, accusatory, and rude. If there is any other store in Roanoke that has a truck next time I need one, I will go there, because I don't have confidence in the integrity - or I will do before/after hours and photograph everything.

PAMELADAWN F. 
Rating:
5.0

Customer did not leave a comment.

Myron L. 
Rating:
5.0

Great customer service during check in and check out!! No wait time!! Very knowledgeable and helpful!

JANETCHILDERS S. 
Rating:
5.0

Customer did not leave a comment.

RICHARDALLEN R. 
Rating:
5.0

Customer did not leave a comment.

OBELIAELOUISE H. 
Rating:
5.0

Everything was quick and easy.

Bruce P. 
Rating:
5.0

The employee that helped me when I picked up the truck was very polite and helpful. ( I THINK KIM). She answered my questions without getting annoyed. The employee that helped me when I returned the truck, also treated me in the same manner. I really do appreciate just the common courtesy as a customer. I will go back and refer that location for truck rentals.

WANDALOMAX C. 
Rating:
4.0

These two employees are always on their game when I rent. They get right to work getting me on my way and are professional.

ELIZABETHJEAN K. 
Rating:
5.0

Customer did not leave a comment.

MANUEL B. 
Rating:
5.0

Customer did not leave a comment.

LAURIE L. 
Rating:
5.0

Kim was professional answer all my questions and had a friendly attitude very caring and understanding. Thak you kim. Company need more people like her. It's stressful to move she made it easy for me.

YUVONNDAMARIA K. 
Rating:
5.0

Customer did not leave a comment.

TAURUSVALDEZ B. 
Rating:
5.0

Kim is an asset! She was welcoming, knowledgeable and so very helpful! Pleasant experience all around!

Cynthia M. 
Rating:
5.0

Great customer service!

Jeremy C. 
Rating:
3.0

I would have appreciate if I was told I can keep the van for 24h instead of making me feel I need to bring it after 4 hours

ANTOINE F. 
Rating:
2.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

MICHAELHUGH H. 
Rating:
5.0

Customer did not leave a comment.

LUCYANN C. 
Rating:
5.0

Customer did not leave a comment.

DENNISRIVERA A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Will, the manager of Melrose U-Haul and his staff are very customer service oriented. Will and his staff are friendly and professional as they make sure that everything having to do with your rental and purchase of supplies is correct. I am in the process of moving out of state so may not need their services again (have used them twice in recent months). But, I can not say enough good things about them and the service they provided to us!!!

ELIZABETHGORDY B. 
Rating:
5.0

Hope this truck was gear, it is often inconsistent, especially its older truck. Overall, great service!

VICTOR M. 
Rating:
5.0

Ensure that the location on Salem Turnpike puts the keys in the lockbox, so you can pick it up after hours! Thank goodness for Kim at the Melrose store. She really saved my bacon, and deserves a bonus!!!!

BRADLEYDUANE C. 
Rating:
5.0

Well Done.. very professional and easy experience.

Stuart R. 
Rating:
5.0

The drop off was fast and easy. The service was a good good example of what customer service should be everywhere. Thanks!

ira G. 
Rating:
4.0

Everything was nice and everyone was very nice

Pamelia C. 
Rating:
4.0

Customer did not leave a comment.

MICHAELCRAIG F. 
Rating:
3.0

Customer did not leave a comment.

BILLEDWARD F. 
Rating:
5.0

Nice store.

David M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Everything was just perfect

Sherry R. 
Rating:
5.0

Customer did not leave a comment.

DENNISRIVERA A. 
Rating:
5.0

Great customer service

PATRICKBOUVIER C. 
Rating:
5.0

The staff was extremely helpful and friendly.

TERESA R. 
Rating:
4.0

It leaked water when it rained and stained our bed mattress.

RICHARDEDWARD V. 
Rating:
2.0

This truck was actually in bad shape and the guy told me that while checking me out. If I hadn't really needed the truck, I would have went somewhere else. He told me that when I bought it back, it would be going out to be serviced. I tried to rent a van instead because he said he would never rent this truck out. I appreciate the honesty, but it wasn't a good look for me.

LAURENDANINE H. 
Rating:
5.0

The staff was very helpful and courteous. My truck was ready when I got there and return was very smooth.

David Y. 
Rating:
5.0

Customer did not leave a comment.

BRIANKIRBY A. 
Rating:
5.0

The guy I spoke to that checked in the vehicle the next am was a real JERK!!! The lady that I did the rental with was extremely nice and sweet. His customer service skills could use some serious improvement.

KIRKWAYNE W. 
Rating:
1.0

My son in law took pics of the van and when he left it there was NO dirt in the van. Was charged 25.00 cleaning fee because they said was dirt in the van this morning. We left it clean. Yest I was charged 25.00 cleaning fee.

Michelle N. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Chris was exceptional and went above the call of duty to make my experience phenomenal.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Kendra W. 
Rating:
5.0

Efficient service by staff. Easy to pick-up and drop-off. Last minute rental went off without a problem. Easy access to facility.

MARCJAY M. 
Rating:
5.0

Customer did not leave a comment.

COLTERLEE W. 
Rating:
5.0

Continue to provide the excellent customer service that we received.

JOHNPERCY C. 
Rating:
5.0

Customer did not leave a comment.

DARRENANTHONY W. 
Rating:
5.0

Everyone I spoke with was very pleasant and nice to work with.

STEPHENLEE L. 
Rating:
3.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Nothing, Chris provided excellent customer service.

WANDATERRY R. 
Rating:
5.0

This location is the best I have been to. Took less than 5 minutes to check my truck out and less than a minute to check it in. Friendly and professional, equipment extremely clean and ready. Honest - went over what was wrong with the truck. A+, well done, way to go! Thank you U-Haul Moving & Storage at Melrose

Kevin S. 
Rating:
1.0

First of all they changed the location I reserved very last minute. I also had awful experience with these thieves from the beginning to the end. They add many chargers that was not right.I delivered the truck in 10 hours and I paid 2 days rate plus after hours fee plus cleaning fee!

HAMID G. 
Rating:
4.0

I was contacted by a call center employee 2 days before I was supposed to pick up the trailer and told Uhaul didn't have it for the location or time at which it had been booked and it needed to be picked up at a later time at this location. I asked her to go beyond looking at her screen and enlist some help in making sure the reservation was going to happen so that the move that I had planned for several months, and for which my wife and I had both taken off work, would happen. She was borderline rude and said there was nothing else she could do. I requested that she have her supervisor call me, which never happened. Fortunately, a different employee, who happened to be the manager of both Uhaul facilities that I was dealing with, called me to confirm my storage reservation. I mentioned my concerns about the trailer I had reserved not being available and he took the incentive to call his regional field manager and get the trailer I needed moved to his store so that it would be available for my move. Kudos to Will, the local manger in Roanoke! Kendra, the call center employee in Lynchburg needs to work on her customer service skills.

Jared B. 
Rating:
5.0

Kim was very helpful! Easiest transaction to date.

EBAD A. 
Rating:
4.0

Customer did not leave a comment.

CAROLYNLAVERNE W. 
Rating:
5.0

Excellent service

SUEBROOKS G. 
Rating:
5.0

The gentlemen that helped me at Uhaul was excellent. Friendly, professional and help me quickly. The best!

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

ANDREWWAYNE W. 
Rating:
5.0

The pickup and drop off location personnel were great. The initial person we spoke with over the phone was terrible as was “Forrest” at the call center. They were grievous and abrasive. Every male we spoke with on the phone was absolutely terrible. The young lady in the call center assigned to our area was solution oriented and absolutely fantastic. The call centers are overwhelmed and it takes a ridiculous amount of time to get through.

Eric M. 
Rating:
5.0

Very friendly and knowledgeable staff!

TERRYALAN R. 
No reviews have been submitted for this location.

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