Nothing. I had a great experience. Very easy to rent and the employees were niceCINDY O.
Customer Reviews for U-Haul Moving & Storage at McCullom Lake
Mc Henry, IL 60051
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The online scheduling app sent me to the incorrect location for pickup (Mike's Automotive), so I went to the drop-off location (McHenry UHAUL) and they showed they had my pickup scheduled there. Thankfully fixing this was not difficult, but I wasted 30min of my time driving between locations to sort this out.Daniel D.
Amazing staffing so helpful and it’s the best U-haul place I’ve ever been to , highly recommendedMohammad D. | First Impressions
El cliente no dejó un comentario.Robert M. | First Impressions
El cliente no dejó un comentario.SUSAN B.
Nothing at all. They was very nice to there costumer.Gerry B.
El cliente no dejó un comentario.CHRISTOPHER W.
I think the man that that set me up with my van was new. His instructor was patient, kind and informative. I've rented trucks many times here and have a storage unit. I even get my propane refilled here. Always friendly and professional. GraciasDANIEL W.
Awesome experience! I loves being able to self checkout! It made the pickup quick and efficient. We always use Mchenry UHaul! ðŸ˜ŠðŸ'ANNIE C.
El cliente no dejó un comentario.judith J.
El cliente no dejó un comentario.ANTHONY J.
El cliente no dejó un comentario.DAVID B.
Caleb, GM was very friendly & made my experience very pleasant. The pickup truck was clean, ready, and parked at the front door when I arrived. I have rented from this location several times in the past & just like this rental experience all were very positive. I recommend renting equipment from them and will continue to do so for all my rental needs!DAVID J.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.CHARLES V.
First time using the mobile pickup/return and I loved it. So easy.Jordan L.
We left without blankets and furniture dolly. We were told our account would be credited but that has not happened.LISA ELAYNE L.
El cliente no dejó un comentario.SARAH G.
El cliente no dejó un comentario.TESSA B.
El cliente no dejó un comentario.LEE S.
El cliente no dejó un comentario.Donald S. | Online Move In
El cliente no dejó un comentario.Randall P.
El cliente no dejó un comentario.Jeanette H. | First Impressions
I had the same gentleman thru the whole process. Was very friendly and thoughtful. The process was quick and easy.LINDA B.
El cliente no dejó un comentario.Lisa P.
Very friendly staffâââââTIMOTHY C.
El cliente no dejó un comentario.DANIEL H.
El cliente no dejó un comentario.Susan W. | First Impressions
El cliente no dejó un comentario.MARIA P.
El cliente no dejó un comentario.DALE P.
I felt safe there as well. Good securityKaren E. | Overall Experience
El cliente no dejó un comentario.PAUL O.
El cliente no dejó un comentario.Sarah W. | Overall Experience
El cliente no dejó un comentario.JOSEPH Z.
El cliente no dejó un comentario.LAWRENCE E.
El cliente no dejó un comentario.THOMAS M.
El cliente no dejó un comentario.KYMBERLY G.
El cliente no dejó un comentario.Susan S. | Overall Experience
everything went greatJOHN K.
I checked in on line so easy to use... excellent experience!!KEN K.
Staff as very helpful got me a month free for storage...showed me how to use the facility and key card. Was very helpful. Also rented a truck on line everything went smoothly with that...KEN K. | First Impressions
El cliente no dejó un comentario.Beverely V. | Overall Experience
El cliente no dejó un comentario.DAVID C.
El cliente no dejó un comentario.MARK B.
Enter customer info correctly next timeRAMON B.
Great clean, freindly placeJacob M.
All staff were polite and helpful, but Caleb in particular was outstanding! I was impressed w the security. Everything was always clean and well maintained. If I had any problems with my lock(not the slide bar) the staff were always helpful. I will definitely recommend Uhaul McHenry storage!Deborah H. | Overall Experience
Prompt service-no problems!JULIA S.
El cliente no dejó un comentario.Randy P.
El cliente no dejó un comentario.Rebekah O.
Great service and facilityBrian M. | First Impressions
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.THOMAS R.
El cliente no dejó un comentario.DEBRA S.
The counter was very busy due to being near the end of the month. Staff handled the long line with positive and helpful manner. My only complaint was the near hour long wait in line.Ronald B.
El cliente no dejó un comentario.Sandra T.
The guy knew they had 20 reservations for 9am and yet there were only 2 people there to assist customers. Not to mention that part of their system was down which made it even worse. Several customers walked out.OSCAR S.
El cliente no dejó un comentario.NANCY B.
El cliente no dejó un comentario.JEFFERY C.
The agent was friendly and helpful. The trailer performed perfectly. Will use Uhaul again. Good work!!RALPH L.
Fast service and we brought the truck back on the wire ( due time ) and were checked out quickly effortlessly and painlessly... Great experience.... We will be backdan J.
Nice staff. Easy check in and out.TREVOR B.
El cliente no dejó un comentario.Ralph D.
El cliente no dejó un comentario.JEFFREY S. | Overall Experience
El cliente no dejó un comentario.Anthony G. | Online Move In
El cliente no dejó un comentario.LAURIE R.
El cliente no dejó un comentario.ADAM D.
El cliente no dejó un comentario.Sean G.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.STANLEY E.
El cliente no dejó un comentario.SHELLI B. | Overall Experience
El cliente no dejó un comentario.PATRICK S.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.Alexis H. | Overall Experience
Nice place to storeJOSEPH F. | First Impressions
As usual, McHenry U haul was perfect!!!GARY W.
El cliente no dejó un comentario.krystal w. | First Impressions
El cliente no dejó un comentario.Paul S. | Overall Experience
El cliente no dejó un comentario.ANTHONY G.
El cliente no dejó un comentario.ERIK D.
Staff was knowledgeable and helpful. We literally arrived at one minute before closing time. He never hesitated to help us pickup the trailer. We were quickly hooked up and on our way.MELISSA S.
I cannot contact customer service the phone keeps ringing saying the wait time is 20 minutes. I waited over an hour trying to talk to somebody regarding my bill.DANIEL R.
Always well taken care of,great staffKEVIN W.
El cliente no dejó un comentario.PAMELA L.
I've had to rent space for the last 4 years and each time I need to accommodate a new option for me needs, I receive excellent service. I trust the operation and location and highly recommend McHenry UHALL for storage and utility vehicle rentals.LISA B.
Very easy to work with and great serviceJONI P.
El cliente no dejó un comentario.KEVIN S.
El cliente no dejó un comentario.KYLE P.
El cliente no dejó un comentario.Robert P.
Needs more larger units. I was able to get a Mid size unit and I'm on a waiting list for a larger one. Staff was very helpful and polite. Not pushy at all like other storage units I looked into.Michael G. | First Impressions
El cliente no dejó un comentario.Keven H. | First Impressions
El cliente no dejó un comentario.BRETT H. | Online Move In
El cliente no dejó un comentario.Leonard S.
All-around great experience for what we needed.DAVID S. | Overall Experience
For the trailers to pull a car I think you guys should put a winch on them just in case you can't get the car up there. Everything thing was great. The guy that help me was outstanding.DANNY S.
El cliente no dejó un comentario.Nelson C.
El cliente no dejó un comentario.Jacqueline S.
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.DAVID A.
Great customer service and easy to rent a truck.JOSE D.
El cliente no dejó un comentario.EDWARD L.
El cliente no dejó un comentario.CHARLES T.
El cliente no dejó un comentario.Renilo B.
El cliente no dejó un comentario.JOHN D.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.ERICA O.
El cliente no dejó un comentario.Christopher E.
All good like alwaysGregory W.
Everything was perfect used you before and would use you again! ðŸ‘ðŸ»CHARLES F.
El cliente no dejó un comentario.JEFFERY A. | First Impressions
El cliente no dejó un comentario.Gerald K.
McHenry location was very good to me in and out no problems I rented a 15 foot truck to move some couches and everything was flawless from start to finish 5 stat uhaul McHenryJOHN R.
Staff on site were quick to find available storage units on site and to provide me a few choices to pick from. Overall the staff were professional, quick and friendly. I would recommend this facility to store my items in the future.William S. | First Impressions
El cliente no dejó un comentario.PAMELA W.
El cliente no dejó un comentario.GARY O.
Service was great when I signed up for the unit. It was easy to get in and out when I needed something. Always clean and the temp controlled portion was as it should be temp wise so you got what you paid for. Closing out the account was also super easy and no hassles. Overall really great rental experience.Laura L. | Overall Experience
El cliente no dejó un comentario.Alexis H. | First Impressions
El cliente no dejó un comentario.Scott L.
El cliente no dejó un comentario.WAYNE H.
Very happy with the experience. Called and told the guy what I needed. Told me they'd have one next morning at 9. It was. Went off without a hitch. Rented a pickup and a auto transport. Handled great.ROBERT M.
El cliente no dejó un comentario.ALAN C.
Great people to work withGreg W.
El cliente no dejó un comentario.Christopher M. | Overall Experience
El cliente no dejó un comentario.MICHAEL V.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.Patrick S. | First Impressions
El cliente no dejó un comentario.Alan C. | Online Move In
The bathrooms need constantly cleaning. The floors are only washed down periodically and you had a great housekeeper you never should have let go. Hope that helps!Susie F. | Overall Experience
El cliente no dejó un comentario.John L. | Overall Experience
El cliente no dejó un comentario.MARGERY D. | First Impressions
Key card worked about 15% of the time. Employees have a serious lack of integrity; had excuses for everything. It was almost comical listening to their excuses, as if they're intelligent. Will never be back. Recommend you look at training program for the employees, or letting them go.David K. | Overall Experience
El cliente no dejó un comentario.Alexander L. | Online Move In
El cliente no dejó un comentario.ROBERT R. | Overall Experience
Great experience. Thank youTRACY S. | Overall Experience
El cliente no dejó un comentario.Mark D. | Overall Experience
NingunoDAVID L. | First Impressions
The staff is outstanding!PATRICIA B. | First Impressions
El cliente no dejó un comentario.Mitchell C. | Overall Experience
Easy in and out. Covered loading and unloading. Very clean and secure.DOUGLAS M. | First Impressions
Caleb was great! Thank you for an awesome experience!Allison S. | Overall Experience
El cliente no dejó un comentario.Kurt V. | First Impressions
Very helpful staff made the move in easyPaul S. | First Impressions
Mike shop is GreatBRANDON D. | First Impressions
El cliente no dejó un comentario.Marcie G. | First Impressions
El cliente no dejó un comentario.suzanne t. | Overall Experience
El cliente no dejó un comentario.Gina S. | First Impressions
Very helpful staffDonald J. | First Impressions
El cliente no dejó un comentario.Sandra W. | First Impressions
The representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.Kris C. | Online Move In
El cliente no dejó un comentario.Kim S. | First Impressions
El cliente no dejó un comentario.Luis S. | Overall Experience
El cliente no dejó un comentario.Elizabeth M. | Overall Experience
Caleb and other employees were helpful and courteous. Caleb is s good listener and his customer service is excellent.Deborah H. | First Impressions
El cliente no dejó un comentario.Andrew O. | Overall Experience
El cliente no dejó un comentario.JAMES M. | Overall Experience
El cliente no dejó un comentario.Bob P. | Overall Experience
El cliente no dejó un comentario.Kathleen W. | Overall Experience
El cliente no dejó un comentario.Jerry K. | Overall Experience
El cliente no dejó un comentario.Veronica R. | Overall Experience
Customer service rep was informative and answered all my questions. He walked me through the facility and showed me the unit I am renting. I appreciated his time and help! Very good service!Kathleen W. | First Impressions
Clean and safeBill S. | Overall Experience
Excellent facilityMalgorzata l. | Overall Experience
El cliente no dejó un comentario.Magaret M. | Overall Experience
The staff was very kind and friendlyStephanie C. | First Impressions
very nice storage facility and easy to load/unloadJohn L. | First Impressions
El cliente no dejó un comentario.Rogelio R. | Overall Experience
El cliente no dejó un comentario.Jack B. | Overall Experience
Customer service was great!Carli N. | First Impressions
My only complaint was that we were billed for the next month on June 18th. We had the unit empty on the 20th and came to find out that there is no refund. So now we have an empty storage unit for a month. Overall experience was great.BRad P. | Overall Experience
El cliente no dejó un comentario.TIFFANY D. | Overall Experience
El cliente no dejó un comentario.Emory S. | First Impressions
El cliente no dejó un comentario.Mitchell C. | First Impressions
El cliente no dejó un comentario.THOMAS F. | First Impressions
Staff was very nice and helpfulStacy B. | First Impressions
El cliente no dejó un comentario.Sara C. | First Impressions
El cliente no dejó un comentario.Joe U. | First Impressions
El cliente no dejó un comentario.Philip G. | Overall Experience
Thank you to your staff especially Caleb and I'm sorry I did not get the name of the lady that maintained the units and facility as well blonde hair very nice lady . She was so helpful as well.Helen O. | Overall Experience
El cliente no dejó un comentario.Robert I. | First Impressions
I can’t remember who helped me but I was there right before close on a Sunday and needed a unit right away, and he was very helpful, quick, and informative about everything I needed to know!Megan K. | First Impressions
El cliente no dejó un comentario.Phil S. | Overall Experience
El cliente no dejó un comentario.Julie C. | Overall Experience
There are no trash bins available for boxes and small items to be discarded when cleaning out the locker.Josephine S. | Overall Experience
El cliente no dejó un comentario.Larea S. | Overall Experience
It does the job. Some of the things u-haul puts into place, doesn't make sense. 24 hour access is advertised everywhere but you pay extra. Staff is not needed with the swipe card And garage fob. I should not have to pay extra to access MY stuff in a facility that I pay for. I have had to speak with the staff at the front desk several times. They were very nice. There was always plenty of staffing when I visited. With that being said, anytime I called the store, I got the call center and was told they were too busy and they would never call back. I was told on many occasions that if anything was needed just to call. I have NEVER made it to the McHenry office. Only the call center.Eric C. | Overall Experience
People were nice and informative unit was cleanMichael W. | First Impressions
Excellent serviceMalgorzata l. | First Impressions
Clean, secure, friendly, helpful.LAURIE H. | Overall Experience
Very friendly.Becky M. | First Impressions
UHaul storage perfect for us, climate controlled unit. Cleared clutter out of our home so we could sell it. No problem closing acct. 2 mos. later. We bought & used their boxes - they have many sizes.Diane K. | Overall Experience
Staff was very helpfulJohn T. | Overall Experience
Very pleased with our experience.Richard A. | Overall Experience
Fantastic staff and facility.Robert B. | Overall Experience
Very nice employees at the McCullom Lake facility.Mel L. | Overall Experience
clean well maintained easy in and outMitchell R. | Overall Experience
clean and adequateMichael S. | Overall Experience
GraciasChristopher S. | First Impressions
1st time using storage , so I was surprised how clean the facility is. The only issue I had was not enough flat carts.Alice R. | First Impressions
I only wish that I could have gotten myself into my unit after hours but everything else was fantasticSheri R. | Overall Experience
Caleb was very helpful and took the time to make sure I got what I neededDiane M. | First Impressions
A person was added to my account without permission. Given personal information (unit number, pay date, credit card being used to pay) also without permission. Complete violation of trust!!Lauren S. | First Impressions
knowledgeable, friendlyYvonne P. | First Impressions
went very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well doneSig S. | First Impressions
The facility and unit were clean, and the staff was very helpful with showing us the security procedure for checking in and out. Moving supplies can be purchased in the office which is convenient.Josephine S. | First Impressions
Great customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.Edgar H. | First Impressions
Servicios adicionales en esta ubicación
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