El cliente no dejó un comentario.John C. | First Impressions
Customer Reviews for U-Haul Moving & Storage at McCullom Lake
Mc Henry, IL 60051
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Multiple times found the doors that allow people into building either propped open, broken on the open position or of the rails. I even called one night to inform the manager that two of the large bay doors were broken and stick open, He said that he would probably get down there to fix them that night. For a company that charges more because they promised"security" this was not the answer I expected. The final straw was when we came down to get some items from the unit and found employees walking around and not a care in the world while there was an SUV parked in the very first Bay, a Uhaull truck backed all the way up to the cart corral in the 3rd Bay with a pickup parked in front of that made it almost impossible to for my truck and trailer on the 2nd Bay. I started move out after the employees walked through the area and had to MacIver around the cluster that Bday 3 caused and had a their furniture blocking part of Bay 4 and the path way in front of the bathroom. Later that day two of the same employees were scavenging the recycle corral and had an in depth discussion about an art piece left behind. Then one employee took it, moved it behind other stuff and then came back to retrieve it for himself, while in uniform and on the clock because he returned to the desk after he took the piece outside. I moved out between the 26&27th Ave dropped my key card in the key drop box like I was told to do when I started the rectal and then cleaned it out, took my lock and left, took almost 2 weeks before they ever figured it out. I guess the blatant obvious was not a strong suit for these people especially when they had a girl (Paris) who walked through scanning the units with a bar code reader and we mentioned we were moving out. Like I said, we took our lock with us and swept out the unit. And that's another point, the floor in my unit was disgusting with some type of adhesive or polymer that was stuck to the floor and the manager when he started my rectal told me this was on the floor and they tried to revive it but don't worry it won't be my responsibility or charge back. I was able to chip most of it up with my foot so not sure how hard they tried to make this presentable. Of not for the free month, would never have stayed, but we moved out before the final day of contract and then no one answered when we tried to talk to them about issues. Was not the only time we had issues with front desk communication but won't use them again.Jeff K. | Overall Experience
El cliente no dejó un comentario.Ken A.
El cliente no dejó un comentario.John R.
El cliente no dejó un comentario.THOMAS T.
Better signage for drop off. Very quick and easy once I pulled into the drop offJOHN C.
El cliente no dejó un comentario.VICTOR V.
Sales people were friendly and polite.ROBERT W.
Very satisfied.DAVID B.
El cliente no dejó un comentario.RONALD B.
El cliente no dejó un comentario.GREGORY F.
Friendly service.LEONARD K.
Include a spare tire in case of emergency. Roadside assistance is good for when you are not in the boondocks or don't know how to change a tire. But if you are in an isolated area, it would be nice to be able to change a tire and not rely on roadside assistance.DEBORAH J.
I cleaned the windshield, but it was really buggy when I picked it upTHOMAS T.
El cliente no dejó un comentario.TERESA S.
I will definitely be back! Great people and equipment! Very easy to work with!ROBERT W.
El cliente no dejó un comentario.ALEJANDRO S.
Great location but annoying that they rescheduled my crystal lake pick up to here the day before.CHARLES B.
El cliente no dejó un comentario.TALITA S.
Great facility. The inside storage kept my stored items clean and dry. I've stored outside at other facilities, and had to deal with dirt and dust.Steve C. | Overall Experience
Caleb, the G.M. is awesome!!!NADA L.
El cliente no dejó un comentario.ROBERT K.
Customer service is underwhelmingLucian S.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Ka leung C.
When I returned my equipment the employee that assisted me was swearing and getting upset about how difficult it was to unhook the trailer and proceeded to refer to my van as a â€œfucking clown carâ€ saying that vans aren't designed to have trailer hitches because they are so lowKEVIN T.
El cliente no dejó un comentario.PATRICK B.
El cliente no dejó un comentario.Dirk H. | Overall Experience
Overall a great experience, I wish other businesses were run this way.Phillip M. | First Impressions
Fabulous service and great rates! I would highly recommend this company to anyone!!KIMBERLY B.
El cliente no dejó un comentario.JEANETTE K.
El cliente no dejó un comentario.CASSANDRA M.
El cliente no dejó un comentario.LEOTA B.
El cliente no dejó un comentario.SCOTT M.
Staff was extremely helpful and facility very clean.Jeff V. | Overall Experience
Everything was what I expected not sure they could've done anything else differently or betterTIMOTHY B.
Everything was quick and went smoothly. Best U-Haul experience yet!REBECCA S.
El cliente no dejó un comentario.NICOLE S.
Check in was a little slow.Christy V.
The location and store has been great. Never had an issue until this this week. But the customer service with Uhual I've experienced recently was horrible the past 3 days. It was a consistent nightmare and run around. I've lost so much time in my life that will not be valued from uhual. This experience makes me not want to rent again and encourages me to just buy my own personal truck and trailer. Uhual has been dependable but recently is not dependable.GRANT E.
El cliente no dejó un comentario.RODITA C.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.Kim W. | Overall Experience
El cliente no dejó un comentario.MICHAEL W.
El cliente no dejó un comentario.TIMOTHY J.
El cliente no dejó un comentario.KEVEN H.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.KURT V.
Could not get my phone application to work with checking out the truck. All other experiences were great.LAURA K.
El cliente no dejó un comentario.Linda J.
El cliente no dejó un comentario.John K.
The online check in process is ineffective. It caused me to start my move 30 minutes late. I also called for assistance and sat on hold for over 20 minutes. Location was great but Uhaul is not so great.BARRY F.
El cliente no dejó un comentario.paul m. | Overall Experience
El cliente no dejó un comentario.TJ D.
A universal phone holder would be great. When I have rented I've needed to use my gps. A universal mount with adaptable phone holders that could be rented for a dollar or two would be awesome. Safe driving.PATRICIA O.
El cliente no dejó un comentario.Elizabeth O.
Keep up the good work!KEVIN S.
The chains we got when we picked up the trailer ended up being too long and dragging. They ended up breaking about 300 miles from home. We found another uhaul location and got new chains installed with no issues. The rest of our trip was hassle free.MICHELLE M.
El cliente no dejó un comentario.Nada L. | First Impressions
El cliente no dejó un comentario.Nada L.
El cliente no dejó un comentario.MARILEE E.
El cliente no dejó un comentario.Kim M. | First Impressions
El cliente no dejó un comentario.Courtney M.
El cliente no dejó un comentario.DAVID P.
This location didn't honor the free month of rent on a storage room if you also rent a uhaul truck, which did on the same day, only they wouldn't give me the free month when I'm already renting three other units from this same location. NOT GOOD BUSSINESS ! I cannot recommend a place that doesn't honor their own advertisement.ALEJANDRO S.
El cliente no dejó un comentario.KAREN M.
El cliente no dejó un comentario.Anthony V.
Thank YouRobert B.
The only bad part of the experience was when I returned the trailer it wants you to upload a photo but your app is not user-friendly to upload a photo.JAMES B.
I have always had particularly good experiences with this location and recommend people use it when using U-Haul. Thank you for excellent service!TYLER T.
El cliente no dejó un comentario.KEITH H.
El cliente no dejó un comentario.JOHN H.
El cliente no dejó un comentario.JASON L.
Staff here is always friendly and helpfulLARRY P. | First Impressions
The best storage facility I have used.Dave G. | Overall Experience
El cliente no dejó un comentario.Ellen Faye I.
El cliente no dejó un comentario.BONNIE M.
Thank you for an Easy move, Your prices are reasonable.. i was extremely happy with your seevice. Great customer service..Great tips using truck.Natalie N.
Lights were working when we left. As we dropped off, a police officer followed me into lot because one of the brake lights was out. Not sure what could have been done different, but wanted to mention.DAVID G.
When I returned the trailer after hours, the employee that checked me out 3 days earlier was just leaving. I approached his car to ask him if he had seen, or if someone returned, a storage bag that I left in the lot the day of the rental. When I approached his car, he rolled his eyes, but I continued to ask him if he had seen the bag. He tersely answered "No." Not a big deal, but he made me feel like a dick for asking. I love uhaul and usually rent from the crystal lake dealer where they are much more helpful and empathetic. My advice, don't be a dick.Steven S.
Love that you have an accessible bathroomKAREN U. | Overall Experience
An extended cab would be nicesince I had a helper seating was tight in the standard cab, but overall the truck got the job doneDale H.
El cliente no dejó un comentario.JUDY R.
No issues. Works like it shouldRONALD R.
Caleb did a great job of getting me on my way in the morning, todd and AJ both helped me return the truck with extreme professionalism. Would recommend this uhaul to anyone.ZACHARY P.
El cliente no dejó un comentario.ADOLFO M.
Very smooth process. Caleb was very helpful and knowledgeable.HOPE S. | First Impressions
El cliente no dejó un comentario.Laura M. | Overall Experience
El cliente no dejó un comentario.KEITH O.
El cliente no dejó un comentario.Gary S.
El cliente no dejó un comentario.Kimberly D.
Was able to reserve an enclosed trailer on-line, but was notified that the size that I reserved was not available. Was offered a 10' truck instead, which cost more than the trailer, used an additional $50 in gas, and did not have as much capacity as the trailer plus my SUV. Overall a sub-par experience w/Uhaul. Post return of the truck, I am still dealing with the local location to remove erroneous charges, which they are helping me accomplish, but I should NOT have to spend my time workingon.RUSSELL Y.
On-line check-in App locked up. However, customer service and assistance at the front desk was fantastic! Truck was ready at time of arrival.KEITH A.
The staff is very helpful and let's you know all the options to better service your needsZAYA N. | First Impressions
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.JAMES R.
El cliente no dejó un comentario.Frank W.
El cliente no dejó un comentario.JONATHON C.
El cliente no dejó un comentario.Shari B. | Overall Experience
El cliente no dejó un comentario.Angela C. | Overall Experience
I returned after-hours and my link to do so didn't work. This caused me to have to be charged an extra $20 for you guys to complete my return. This isn't fair. I wanted to do it myself. Please helpMacklin P.
pick up and drop off was no problem,ROBERT S.
It would be great if the trucks came with USB ports so customers can charge their phones.Joshua E.
El cliente no dejó un comentario.DEBBIE M.
Nothing. I had a great experience. Very easy to rent and the employees were niceCINDY O.
The online scheduling app sent me to the incorrect location for pickup (Mike's Automotive), so I went to the drop-off location (McHenry UHAUL) and they showed they had my pickup scheduled there. Thankfully fixing this was not difficult, but I wasted 30min of my time driving between locations to sort this out.Daniel D.
Amazing staffing so helpful and it’s the best U-haul place I’ve ever been to , highly recommendedMohammad D. | First Impressions
El cliente no dejó un comentario.Robert M. | First Impressions
El cliente no dejó un comentario.SUSAN B.
Nothing at all. They was very nice to there costumer.Gerry B.
El cliente no dejó un comentario.CHRISTOPHER W.
I think the man that that set me up with my van was new. His instructor was patient, kind and informative. I've rented trucks many times here and have a storage unit. I even get my propane refilled here. Always friendly and professional. GraciasDANIEL W.
Awesome experience! I loves being able to self checkout! It made the pickup quick and efficient. We always use Mchenry UHaul! ðŸ˜ŠðŸ'ANNIE C.
El cliente no dejó un comentario.judith J.
El cliente no dejó un comentario.ANTHONY J.
El cliente no dejó un comentario.DAVID B.
Caleb, GM was very friendly & made my experience very pleasant. The pickup truck was clean, ready, and parked at the front door when I arrived. I have rented from this location several times in the past & just like this rental experience all were very positive. I recommend renting equipment from them and will continue to do so for all my rental needs!DAVID J.
El cliente no dejó un comentario.Anthony S.
El cliente no dejó un comentario.Donald S. | Online Move In
El cliente no dejó un comentario.Jeanette H. | First Impressions
El cliente no dejó un comentario.Susan W. | First Impressions
I felt safe there as well. Good securityKaren E. | Overall Experience
El cliente no dejó un comentario.Sarah W. | Overall Experience
El cliente no dejó un comentario.Susan S. | Overall Experience
Staff as very helpful got me a month free for storage...showed me how to use the facility and key card. Was very helpful. Also rented a truck on line everything went smoothly with that...KEN K. | First Impressions
El cliente no dejó un comentario.Beverely V. | Overall Experience
All staff were polite and helpful, but Caleb in particular was outstanding! I was impressed w the security. Everything was always clean and well maintained. If I had any problems with my lock(not the slide bar) the staff were always helpful. I will definitely recommend Uhaul McHenry storage!Deborah H. | Overall Experience
Great service and facilityBrian M. | First Impressions
El cliente no dejó un comentario.JEFFREY S. | Overall Experience
El cliente no dejó un comentario.Anthony G. | Online Move In
El cliente no dejó un comentario.SHELLI B. | Overall Experience
El cliente no dejó un comentario.Alexis H. | Overall Experience
Nice place to storeCathi F. | First Impressions
El cliente no dejó un comentario.krystal w. | First Impressions
El cliente no dejó un comentario.Paul S. | Overall Experience
Needs more larger units. I was able to get a Mid size unit and I'm on a waiting list for a larger one. Staff was very helpful and polite. Not pushy at all like other storage units I looked into.Michael G. | First Impressions
El cliente no dejó un comentario.Keven H. | First Impressions
El cliente no dejó un comentario.BRETT H. | Online Move In
All-around great experience for what we needed.DAVID S. | Overall Experience
El cliente no dejó un comentario.JEFFERY A. | First Impressions
Staff on site were quick to find available storage units on site and to provide me a few choices to pick from. Overall the staff were professional, quick and friendly. I would recommend this facility to store my items in the future.William S. | First Impressions
Service was great when I signed up for the unit. It was easy to get in and out when I needed something. Always clean and the temp controlled portion was as it should be temp wise so you got what you paid for. Closing out the account was also super easy and no hassles. Overall really great rental experience.Laura L. | Overall Experience
El cliente no dejó un comentario.Alexis H. | First Impressions
El cliente no dejó un comentario.Christopher M. | Overall Experience
El cliente no dejó un comentario.Patrick S. | First Impressions
El cliente no dejó un comentario.Alan C. | Online Move In
The bathrooms need constantly cleaning. The floors are only washed down periodically and you had a great housekeeper you never should have let go. Hope that helps!Susie F. | Overall Experience
El cliente no dejó un comentario.John L. | Overall Experience
El cliente no dejó un comentario.MARGERY D. | First Impressions
Key card worked about 15% of the time. Employees have a serious lack of integrity; had excuses for everything. It was almost comical listening to their excuses, as if they're intelligent. Will never be back. Recommend you look at training program for the employees, or letting them go.David K. | Overall Experience
El cliente no dejó un comentario.Alexander L. | Online Move In
El cliente no dejó un comentario.ROBERT R. | Overall Experience
Great experience. Thank youTRACY S. | Overall Experience
El cliente no dejó un comentario.Mark D. | Overall Experience
NingunoDAVID L. | First Impressions
The staff is outstanding!PATRICIA B. | First Impressions
El cliente no dejó un comentario.Mitchell C. | Overall Experience
Easy in and out. Covered loading and unloading. Very clean and secure.DOUGLAS M. | First Impressions
Caleb was great! Thank you for an awesome experience!Allison S. | Overall Experience
El cliente no dejó un comentario.Kurt V. | First Impressions
Very helpful staff made the move in easyPaul S. | First Impressions
Mike shop is GreatBRANDON D. | First Impressions
El cliente no dejó un comentario.Marcie G. | First Impressions
El cliente no dejó un comentario.suzanne t. | Overall Experience
El cliente no dejó un comentario.Gina S. | First Impressions
Very helpful staffDonald J. | First Impressions
El cliente no dejó un comentario.Sandra W. | First Impressions
The representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.Kris C. | Online Move In
El cliente no dejó un comentario.Kim S. | First Impressions
El cliente no dejó un comentario.Luis S. | Overall Experience
El cliente no dejó un comentario.Elizabeth M. | Overall Experience
Caleb and other employees were helpful and courteous. Caleb is s good listener and his customer service is excellent.Deborah H. | First Impressions
El cliente no dejó un comentario.Andrew O. | Overall Experience
El cliente no dejó un comentario.JAMES M. | Overall Experience
El cliente no dejó un comentario.Bob P. | Overall Experience
El cliente no dejó un comentario.Kathleen W. | Overall Experience
El cliente no dejó un comentario.Jerry K. | Overall Experience
El cliente no dejó un comentario.Veronica R. | Overall Experience
Customer service rep was informative and answered all my questions. He walked me through the facility and showed me the unit I am renting. I appreciated his time and help! Very good service!Kathleen W. | First Impressions
Clean and safeBill S. | Overall Experience
The staff was very kind and friendlyStephanie C. | First Impressions
very nice storage facility and easy to load/unloadJohn L. | First Impressions
Customer service was great!Carli N. | First Impressions
El cliente no dejó un comentario.Emory S. | First Impressions
El cliente no dejó un comentario.Mitchell C. | First Impressions
El cliente no dejó un comentario.THOMAS F. | First Impressions
El cliente no dejó un comentario.Sara C. | First Impressions
El cliente no dejó un comentario.Robert I. | First Impressions
People were nice and informative unit was cleanMichael W. | First Impressions
knowledgeable, friendlyYvonne P. | First Impressions
went very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well doneSig S. | First Impressions
Great customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.Edgar H. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!