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Nothing very good staff 😊
none
EVERYONE AT THIS LOCATION WAS AMAZING!! THANK YOU!!
Very helpful staff
I was told and assured that I was able to transport my SUV on this vehicle transport trailer. The trailer was not long enough to get the tongue weight correct. So when towing the vehicle we were not able to travel over 50 mph without experiencing severe vehicle sway. This also caused safety issues for traveling under the speed limit up to 25 mph below. I feel misinformed.
Get the card reader working
Caleb and Steven were both very helpful.
This store is immaculate!! The franchise director (Calib) is very helpful & patient.. all staff kind & professional. I hardly had to do anything. Thank you ALL so much..🎂
This was seamless. I have been working with McHenry UHall for a few years and every interaction builds Trust. While I look forward to the day that I move my belongings out, this has been a needed stability in my life. Thanks McHenry Team.
Clean trailer exterior.
The representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.
nothing at this time other than a frequent user program
The snow and ice could have been taken out of the trailer. I cleared as much as I could before loading my furniture. Fortunately I had a drop clothe.
Waited 45 minutes to check in equipment due to only having one employee for a whole establishment, not that big a deal all good
There is nothing I can say to improve my experience at the McCollum lake U-Haul their customer service is outstanding they are friendly courteous and very knowledgeable and eager to help when needed thank you to them they deserve an applause
Less paperwork for renting trailers. I understand needing it for truck rental but doing duplicate paperwork is a little too much for trailers. Thanks
This is the 3rd time I have rented a truck they are great at this location very fast and friendly
Caleb and other employees were helpful and courteous. Caleb is s good listener and his customer service is excellent.
None
We arrived in McHenry later than expected (after this location's 8pm closing time) -- but, because we needed access to the storage we had reserved, the young man stayed to get us situated. VERY much appreciated!!
fast, no issues
make sure if person on the phone “quotes you how many days and I price it should match with the person at the store tells you I was told if I bring it back Sunday night by five I would not be charged an extra day and i was
Nothing! Was a great experience!!
Be more attentive watching for return of equipment. We waited in the bay for some time before entering the store for assistance.
Contacting the on site staff could be made easier, instead of reaching a uhaul call center when calling the local number.
Service was wonderful.
Super fast check-in. Thanks!
Very easy to work with and good rates for truck rentals. Would definitely use again and recommend.
Dont out a customer in a vehicle that's gonna break down 3 times in 25 hrs. I slent 7 hrs tital waiting for AAA
Very pleasant experience, Jimmy was a great guy, helped load the trailer, checking out all the lights. Very professional, enough said, Doc out!
Truck was perfect, the staff was very helpful and could not have been nicer.
Human I dealt with was very helpful and friendly. Covid and social distancing guidlelines were followed :-)
The inside of the windshield needed cleaning. Other than that, nothing wrong. Phone checking and return worked without problems.
Jacob and Caleb were AWESOME! They made our move across country successful and even enjoyable! Thank you, JR and Caleb!!!
Nothing
Excellent
Everything great
Very happy no issues with truck friendly staff quick service. Thanks
Everything was great!
Customer service rep was informative and answered all my questions. He walked me through the facility and showed me the unit I am renting. I appreciated his time and help! Very good service!
Clean and safe
Excellent facility
The staff was very kind and friendly
very nice storage facility and easy to load/unload
Customer service was great!
My only complaint was that we were billed for the next month on June 18th. We had the unit empty on the 20th and came to find out that there is no refund. So now we have an empty storage unit for a month. Overall experience was great.
Staff was very nice and helpful
Thank you to your staff especially Caleb and I’m sorry I did not get the name of the lady that maintained the units and facility as well blonde hair very nice lady . She was so helpful as well.
I can’t remember who helped me but I was there right before close on a Sunday and needed a unit right away, and he was very helpful, quick, and informative about everything I needed to know!
There are no trash bins available for boxes and small items to be discarded when cleaning out the locker.
It does the job. Some of the things u-haul puts into place, doesn’t make sense. 24 hour access is advertised everywhere but you pay extra. Staff is not needed with the swipe card And garage fob. I should not have to pay extra to access MY stuff in a facility that I pay for. I have had to speak with the staff at the front desk several times. They were very nice. There was always plenty of staffing when I visited. With that being said, anytime I called the store, I got the call center and was told they were too busy and they would never call back. I was told on many occasions that if anything was needed just to call. I have NEVER made it to the McHenry office. Only the call center.
People were nice and informative unit was clean
Excellent service
Clean, secure, friendly, helpful.
Very friendly.
UHaul storage perfect for us, climate controlled unit. Cleared clutter out of our home so we could sell it. No problem closing acct. 2 mos. later. We bought & used their boxes - they have many sizes.
Staff was very helpful
Very pleased with our experience.
Fantastic staff and facility.
Very nice employees at the McCullom Lake facility.
clean well maintained easy in and out
clean and adequate
Thank you
1st time using storage , so I was surprised how clean the facility is. The only issue I had was not enough flat carts.
I only wish that I could have gotten myself into my unit after hours but everything else was fantastic
Caleb was very helpful and took the time to make sure I got what I needed
Thank you.
There is an area where people just dump unwanted stuff. Becomes unsightly. Should be able to get to your storage unit even if the office isn’t open. Should get a refund if you move out early.
Professional,personable,and ACCURATE EVERY ONE DESERVES A RAISE IN 💰
Changed our order a million times and they gave us their recommendation based on what we were trying to accomplish
A person was added to my account without permission. Given personal information (unit number, pay date, credit card being used to pay) also without permission. Complete violation of trust!!
knowledgeable, friendly
Great facility and wonderful staff
Only issue was driving into car section - very tight with SUV’s!
Questions were always answered
I was happy with everything thank you
Great place to store your stuff. Clean facility, easy in and out, friendly and helpful staff. I give it an 11.
Facility was clean and easy to maneuver through.
The manager was helpful when I first got my storage unit, and the rest of the staff was helpful when I closed it out a year later.
Very happy with everything. Will use you again.
went very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well done
I was disappointed to find out upon moving out that the remainder of the months rent would not be refunded to me. As I asked this question at move in and was told a prorated amount would be refunde.
Easy in....easy out....not one problem. Never had to worry about the goods that we were storing.
A great place to store your stuff!
Great staff, super clean facilities
the best
The facility and unit were clean, and the staff was very helpful with showing us the security procedure for checking in and out. Moving supplies can be purchased in the office which is convenient.
Great customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.
The guy that works there, I believe his name was Steve, was so thorough and nice. I would definitely recommend this facility to friends and family.
I liked the inside storage. It was nice to pull into the facility to unload my car. The only problem was when the moving truck came, the lights hang to low for them to fully back in.
No comments
Found it to be a pleasurable experience. Facility was well maintained and clean. Ample carts to help moving items and ample space to park truck and cars etc. Staff was very friendly and helpful.
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Sending this request at 1;30 in the morning was not nice
Everybody was very helpful. And you can’t beat the deals. I will definitely recommend to a friend.
The staff was very accommodating in our storage needs. Very helpful. Thank you.
This U haul storage made the decision the move out easy for us. And 2 occasion they ran the credit card on file without permission causing my account to go negative. I’m on disability,They didn’t care
Never saw the facility, but everything came out of the boxes fine. Just a floor lamp was damaged. Overall a great experience with UHaul.
YOU ASK FOR FEEDBACK & GIVE LIMITED SPACE TO DO SO THIS IS EXACTLY THE LOW LEVEL SERVICE RECEIVED & WHY I MOVED MY STUFF ELSEWHERE.DIRTY FACILITY UNFRIENDLY CHRGD DEBIT WITHOUT APPROVAL
I used for a cross country move from Los Angeles to Chicago. Excellent staff, friendly and step by step explainations the whole time. Saved me $600 compared to other cube moving services. Highly rec.
Didn't visit the office since they brought the boxes directly to my home. The driver was amazing and knew exactly what to do. I would highly recommend she get a raise and promotion if desired.
Nice facility and courteous service.
Move in and check out were easily facilitated
Very easy and simple, reasonably priced.
Thank you!
Awesome experience!
Staff was extremely friendly and very communicative. Always kept me up to date on the status of my UBoxes and everything was on time. Thank you!
With so many other things to worry about it's nice to know your belongings are safe and secure. This is a quality facility. Thanks to you all, Brian
Awesome...I will use this facility again.thanks
Onsite staff and manager made the moving experience less stressful. Really nice facility.
excellent service
I have told everyone I know about U-Haul for moving & storage! They were accommodating to our schedule, even when we had to change things. All arrived safe and sound in our U-Boxes. THANK YOU!
THEY WERE FRIENDLY, TOOK CARE OF ALL MY CONCERNS RIGHT AWAY, AND SMILED NO MATTER HOW TRIVIAL.
The driver Antoinette was especially helpful and accommodating! Caleb on the phones was great too.
Thanks!
great experience
Caleb Thompson is awsome! He was knowledgeable, helpful and had a great sense of humor. Best Uhaul facility I've ever used.
