Staff nice. Facility clean. All good with our experience!
Victoria D.Customer Reviews for U-Haul Moving & Storage at McCullom Lake
Testimonials From Recent Customers
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DAVID L. | First ImpressionsVery nice and polite people
BOBBIE L.The guy checking me in was great
Sean M.I'm not sure who was working that morning but they were amazing and super helpful
Alyssa W.The staff is outstanding!
PATRICIA B. | First ImpressionsI was so grateful for the guys who helped me out super last minute! They were very friendly and quick to help me out! I had scheduled appointment with Penske through Home Depot up the road and when I went to pick it up I found out they had cancelled my appointment on me, first they told me it was because they had me scheduled at an earlier time and I was considered a no show... Then they said it was because there was no card on file(the guy I scheduled the appointment with on the phone didn't ask for that info)! They didn't have any other trucks available anywhere within 30 miles of here! I thought my whole day of moving into my new house was going to have to be rescheduled! I decided to stopped by this U-Haul rental off McCollum Lake road and they were able to get me a truck right away! I am forever grateful for the last minute help!
KATELYN A.I was charged for blankets and a hand truck I did not need. I had mentioned that I had my own hand truck.
HELEN P.Well run clean
Gary S.Van was not maintained well. The air conditioning did not work properly. Notified when returned van to facility Overall the service from ordering online to picking up and returning van was excellent. I would have given 5 stars had the van's air conditioning worked as it was a very HOT day 88 degrees.
Diane K.Employees were very helpful
PATRICIA B.All employees were extremely friendly and helpful !
SUSAN M.I think these guyss are right on their game..
PHILLIP K.Not a thing! Pick up and drop off was flawless
PAUL P.Make sure all tie down clips are there and operable. Had to move one since there was no front tie down clip in place on left side of trailer. We moved a middle tie down clip since I was trailering a motorcycle and needed even pressure on shocks. No big deal but had to spend 1/2 hour finding proper tools and than switching them out.
RICHARD B.Very fast in and out very professional
JOSEPH M.I was supposed to call when ready to return my equipment. The auto response said my wait time was 1 hour. I don't understand the point of this and it certainly can be improved.
Susan G.Poor Guy working needed some help. He was great but alone.
TAMMIE D.Easy in and out. Covered loading and unloading. Very clean and secure.
DOUGLAS M. | First ImpressionsCaleb was great! Thank you for an awesome experience!
Allison S. | Overall ExperienceVery helpful
JEFFREY G.NONE!! Very nice customer service. Above and beyond communication. Wouldn't go anywhere else.
KERRY L.Very nice!
CHRISTY S.they were polite and help so. renting was easy and inexpensive
GINA N.Great experience!
Kathleen G.well run..super nice guys
PHILLIP K.Last 2 times using the mobile app it wouldn't let me go through the whole process. The guys inside are always helpful, courteous and a pleasure to work with!
WILLIAM F.My only complaint is it would have been nice to know I needed my cell phone to return truck after hours. Had to make another trip to go retrieve my cell phone to turn the truck in. If they would tell you that upon renting it would help.
KURT J.I had a wonderful experience and the staff was friendly and helpful.
ANNA M.Nada
Dana B.Have a smooth exit plan. When someone comes in start a timer. Look organized. It's a reshuffled Mess.
david C.Very helpful staff made the move in easy
Paul S. | First ImpressionsEveryone was very polite and efficient. Pick up es a breeze and drop of as well. We will be back for our future rental needs.
TAMMY M.Mike shop is Great
BRANDON D. | First ImpressionsNothing very good staff 😊
FRANCESCA J.none
RONALD R.EVERYONE AT THIS LOCATION WAS AMAZING!! THANK YOU!!
LISA D.Very helpful staff
Donald J. | First ImpressionsI was told and assured that I was able to transport my SUV on this vehicle transport trailer. The trailer was not long enough to get the tongue weight correct. So when towing the vehicle we were not able to travel over 50 mph without experiencing severe vehicle sway. This also caused safety issues for traveling under the speed limit up to 25 mph below. I feel misinformed.
Thomas S.Get the card reader working
GEORGE W.Caleb and Steven were both very helpful.
JOHN T.This store is immaculate!! The franchise director (Calib) is very helpful & patient.. all staff kind & professional. I hardly had to do anything. Thank you ALL so much..🎂
Laurie B.This was seamless. I have been working with McHenry UHall for a few years and every interaction builds Trust. While I look forward to the day that I move my belongings out, this has been a needed stability in my life. Thanks McHenry Team.
Lisa B.Clean trailer exterior.
Richard D.The representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.
Kris C. | Online Move Innothing at this time other than a frequent user program
JOSEPH M.The snow and ice could have been taken out of the trailer. I cleared as much as I could before loading my furniture. Fortunately I had a drop clothe.
DONALD M.Waited 45 minutes to check in equipment due to only having one employee for a whole establishment, not that big a deal all good
Todd F.There is nothing I can say to improve my experience at the McCollum lake U-Haul their customer service is outstanding they are friendly courteous and very knowledgeable and eager to help when needed thank you to them they deserve an applause
DEBRA B.Less paperwork for renting trailers. I understand needing it for truck rental but doing duplicate paperwork is a little too much for trailers. Gracias
Dann I.Caleb and other employees were helpful and courteous. Caleb is s good listener and his customer service is excellent.
Deborah H. | First ImpressionsCustomer service rep was informative and answered all my questions. He walked me through the facility and showed me the unit I am renting. I appreciated his time and help! Very good service!
Kathleen W. | First ImpressionsClean and safe
Bill S. | Overall ExperienceExcellent facility
Malgorzata l. | Overall ExperienceThe staff was very kind and friendly
Stephanie C. | First Impressionsvery nice storage facility and easy to load/unload
John L. | First ImpressionsCustomer service was great!
Carli N. | First ImpressionsMy only complaint was that we were billed for the next month on June 18th. We had the unit empty on the 20th and came to find out that there is no refund. So now we have an empty storage unit for a month. Overall experience was great.
BRad P. | Overall ExperienceStaff was very nice and helpful
Stacy B. | First ImpressionsThank you to your staff especially Caleb and I'm sorry I did not get the name of the lady that maintained the units and facility as well blonde hair very nice lady . She was so helpful as well.
Helen O. | Overall ExperienceI can’t remember who helped me but I was there right before close on a Sunday and needed a unit right away, and he was very helpful, quick, and informative about everything I needed to know!
Megan K. | First ImpressionsThere are no trash bins available for boxes and small items to be discarded when cleaning out the locker.
Josephine S. | Overall ExperienceIt does the job. Some of the things u-haul puts into place, doesn't make sense. 24 hour access is advertised everywhere but you pay extra. Staff is not needed with the swipe card And garage fob. I should not have to pay extra to access MY stuff in a facility that I pay for. I have had to speak with the staff at the front desk several times. They were very nice. There was always plenty of staffing when I visited. With that being said, anytime I called the store, I got the call center and was told they were too busy and they would never call back. I was told on many occasions that if anything was needed just to call. I have NEVER made it to the McHenry office. Only the call center.
Eric C. | Overall ExperiencePeople were nice and informative unit was clean
Michael W. | First ImpressionsExcellent service
Malgorzata l. | First ImpressionsClean, secure, friendly, helpful.
LAURIE H. | Overall ExperienceVery friendly.
Becky M. | First ImpressionsUHaul storage perfect for us, climate controlled unit. Cleared clutter out of our home so we could sell it. No problem closing acct. 2 mos. later. We bought & used their boxes - they have many sizes.
Diane K. | Overall ExperienceStaff was very helpful
John T. | Overall ExperienceVery pleased with our experience.
Richard A. | Overall ExperienceFantastic staff and facility.
Robert B. | Overall ExperienceVery nice employees at the McCullom Lake facility.
Mel L. | Overall Experienceclean well maintained easy in and out
Mitchell R. | Overall Experienceclean and adequate
Michael S. | Overall ExperienceGracias
Christopher S. | First Impressions1st time using storage , so I was surprised how clean the facility is. The only issue I had was not enough flat carts.
Alice R. | First ImpressionsI only wish that I could have gotten myself into my unit after hours but everything else was fantastic
Sheri R. | Overall ExperienceCaleb was very helpful and took the time to make sure I got what I needed
Diane M. | First ImpressionsGracias.
Darren R. | Overall ExperienceThere is an area where people just dump unwanted stuff. Becomes unsightly. Should be able to get to your storage unit even if the office isn't open. Should get a refund if you move out early.
David M. | Overall ExperienceProfessional,personable,and ACCURATE EVERY ONE DESERVES A RAISE IN 💰
Ronald M. | Overall ExperienceChanged our order a million times and they gave us their recommendation based on what we were trying to accomplish
ashley k. | Overall ExperienceA person was added to my account without permission. Given personal information (unit number, pay date, credit card being used to pay) also without permission. Complete violation of trust!!
Lauren S. | First Impressionsknowledgeable, friendly
Yvonne P. | First ImpressionsGreat facility and wonderful staff
Ed H. | Overall ExperienceOnly issue was driving into car section - very tight with SUV’s!
Susan S. | Overall ExperienceQuestions were always answered
Michael N. | Overall ExperienceI was happy with everything thank you
Thomas F. | Overall ExperienceGreat place to store your stuff. Clean facility, easy in and out, friendly and helpful staff. I give it an 11.
Don H. | Overall ExperienceFacility was clean and easy to maneuver through.
David S. | Overall ExperienceThe manager was helpful when I first got my storage unit, and the rest of the staff was helpful when I closed it out a year later.
Maggie G. | Overall ExperienceVery happy with everything. Will use you again.
john e. | Overall Experiencewent very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well done
Sig S. | First ImpressionsI was disappointed to find out upon moving out that the remainder of the months rent would not be refunded to me. As I asked this question at move in and was told a prorated amount would be refunde.
Ursula F. | Overall ExperienceEasy in....easy out....not one problem. Never had to worry about the goods that we were storing.
George Z. | Overall ExperienceA great place to store your stuff!
Bonita S. | Overall ExperienceGreat staff, super clean facilities
Daniel W. | Overall Experiencethe best
Thomas M. | Overall ExperienceThe facility and unit were clean, and the staff was very helpful with showing us the security procedure for checking in and out. Moving supplies can be purchased in the office which is convenient.
Josephine S. | First ImpressionsGreat customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.
Edgar H. | First ImpressionsThe guy that works there, I believe his name was Steve, was so thorough and nice. I would definitely recommend this facility to friends and family.
anna b. | Overall ExperienceI liked the inside storage. It was nice to pull into the facility to unload my car. The only problem was when the moving truck came, the lights hang to low for them to fully back in.
Ruth Ann L. | Overall ExperienceNo comments
John O. | Overall ExperienceFound it to be a pleasurable experience. Facility was well maintained and clean. Ample carts to help moving items and ample space to park truck and cars etc. Staff was very friendly and helpful.
Steven S. | Overall Experience-
Paul B. | Overall ExperienceSending this request at 1;30 in the morning was not nice
jerome l. | Overall ExperienceEverybody was very helpful. And you can't beat the deals. I will definitely recommend to a friend.
tim k. | Overall ExperienceThe staff was very accommodating in our storage needs. Very helpful. Thank you.
geoffrey k. | Overall ExperienceThis U haul storage made the decision the move out easy for us. And 2 occasion they ran the credit card on file without permission causing my account to go negative. I'm on disability,They didn't care
Ronald M. | Overall ExperienceNever saw the facility, but everything came out of the boxes fine. Just a floor lamp was damaged. Overall a great experience with UHaul.
Mark S. | Overall ExperienceYOU ASK FOR FEEDBACK & GIVE LIMITED SPACE TO DO SO THIS IS EXACTLY THE LOW LEVEL SERVICE RECEIVED & WHY I MOVED MY STUFF ELSEWHERE.DIRTY FACILITY UNFRIENDLY CHRGD DEBIT WITHOUT APPROVAL
TRUDY B. | Overall ExperienceI used for a cross country move from Los Angeles to Chicago. Excellent staff, friendly and step by step explainations the whole time. Saved me $600 compared to other cube moving services. Highly rec.
Andrew M. | Overall ExperienceDidn't visit the office since they brought the boxes directly to my home. The driver was amazing and knew exactly what to do. I would highly recommend she get a raise and promotion if desired.
JOSHUA T. | Overall ExperienceNice facility and courteous service.
allan b. | Overall ExperienceMove in and check out were easily facilitated
Amy L. | Overall ExperienceVery easy and simple, reasonably priced.
Zach A. | Overall Experience¡Gracias!
RACHEL O. | Overall ExperienceAwesome experience!
Rebecca C. | Overall ExperienceStaff was extremely friendly and very communicative. Always kept me up to date on the status of my UBoxes and everything was on time. ¡Gracias!
Vivian T. | Overall ExperienceWith so many other things to worry about it's nice to know your belongings are safe and secure. This is a quality facility. Thanks to you all, Brian
Brian C. | Overall ExperienceAwesome...I will use this facility again.thanks
Kara J. | Overall ExperienceOnsite staff and manager made the moving experience less stressful. Really nice facility.
Brian W. | Overall Experienceexcellent service
ED F. | Overall ExperienceI have told everyone I know about U-Haul for moving & storage! They were accommodating to our schedule, even when we had to change things. All arrived safe and sound in our U-Boxes. THANK YOU!
terri s. | Overall ExperienceTHEY WERE FRIENDLY, TOOK CARE OF ALL MY CONCERNS RIGHT AWAY, AND SMILED NO MATTER HOW TRIVIAL.
Karla K. | Overall ExperienceThe driver Antoinette was especially helpful and accommodating! Caleb on the phones was great too.
kathryn l. | Overall Experience¡Gracias!
Kevin S. | Overall Experiencegreat experience
Alexander P. | Overall ExperienceCaleb Thompson is awsome! He was knowledgeable, helpful and had a great sense of humor. Best Uhaul facility I've ever used.
Russell W. | Overall Experience