Customer Reviews for U-Haul Moving & Storage of McHenry

3,013 reviews

2019 Richmond Rd   Mc Henry, IL 60051

(815) 669-4039

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(815) 669-4039

2019 Richmond Rd
Mc Henry, IL 60051

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Benjamin Perez 
Rating:
5.0

Everything was really nice- except when I found out my new account was on some kind of security hold. After being on hold waiting for a customer service rep at the corp office for over 1 hour (evidenced by the timer on my phone), we found out it was a “computer glitch” the company had known about for over 2 days!! Really?!? And to get to customer service, we had to use a second phone to call in. After 1 hour waiting on my phone, never did connect with a rep. Already stressed from moving, and under a massive time crunch, the 1.5 hour set-back wasn’t received by us very positively. The gentleman in the Johnsburg field office was great. Corp IT office could use help.

DEBRA SCHWEITZER  |  First Impressions 
Rating:
4.0

The trailer that was rented was a horrible towing experience. With every bump in the road it felt like the trailer was jumping off the hitch. In some cases it was jerking our car over the road. Had the trip been a bit longer, we would have been forced to return it. We canceled our reservation for the following weekend as we were concerned that it would damage our vehicle and reserved a truck with Penske instead. We've traveled with a trailer before, it was a very old trailer but yet it towed far better. Just a very concerning experience.

Carlos Medina 
Rating:
5.0

None, Caleb and the business are well. Customer orientated will continue to give them my business.

Leighann L Vaughn 
Rating:
4.0

Customer did not leave a comment.

roger tsuji 
Rating:
5.0

Customer did not leave a comment.

KEVIN STEBBINS  |  Overall Experience 
Rating:
1.0

3/14/24 made reservation online. 3/19/24 purchased 3 mattress bag sets with handles online. 3/20/24 12:00 noon arrived to pick up 10 ft. truck and mattress bag sets. I showed McHenry store employee mattress bag sets order and reservation. He gave me 3 mattress bags and said truck was ready to go & keys in it. I wrote mileage 92646 and fuel level between 5/8 & 3/4. At move site I opened mattress bag and found one thin clear mattress cover with no handles. 3/20 05:30 put 3 1/2 gals. of gas in 10ft. truck to get gas gauge to 3/4 which was more than when I got it. 3/20/24 05:45 returned truck 92670 miles and mattress bags. Truck check in employee said he would email receipt. Inside employee gave me refund for bags & said email receipt. Refund was $25.79 but I paid $59.10. I was charged $42.00 for 8gals. of gas. Since I don't have a smart phone the paper work came to email which I checked 3/24/24. I was defrauded out of $33.31 for mattress bag sets and $42.00 for gas. These employees see us seniors without smart phones as easy marks to fraud.

Gary Reakes 
Rating:
5.0

The truck was great. Outstanding customer service. I really appreciate Caleb's help as he was extra accommodating! I will definitely be back.

Joan M Centanno 
Rating:
4.0

I do believe that mileage was charged wrong. Have picture of truck when we first received it

ellen chrisman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rev Michael Menner 
Rating:
5.0

Highly recommended to all!

Cazim Causevic 
Rating:
5.0

Five Stars

Oyunsuren Dagva 
Rating:
5.0

This location is very friendly and helpful.

Inetta reddell 
Rating:
5.0

Customer did not leave a comment.

Rich Sedlacek  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracey Goodyear 
Rating:
5.0

Friendly staff. Easy pick-up and drop-off. Reasonable rates.

Amanda Delatorre 
Rating:
2.0

Truck given to me was broken

Kyle Griebel 
Rating:
5.0

Honestly it was stress free and employees were helpful

Lena Ohrwall 
Rating:
5.0

Customer did not leave a comment.

Karlyn Klein 
Rating:
5.0

Free foot massage! Lol

Thomas Manson 
Rating:
5.0

Customer did not leave a comment.

Andrew Ammons 
Rating:
5.0

Customer did not leave a comment.

KEVIN STEBBINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon Arnold  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennessa Salas 
Rating:
4.0

The radio did not work at all. All static on every FM and AM station.

Daniel Houston 
Rating:
5.0

Customer did not leave a comment.

raymond bruha 
Rating:
5.0

Excellent customer service.

Charles randles 
Rating:
5.0

Customer did not leave a comment.

Joseph Giampetroni 
Rating:
4.0

Customer did not leave a comment.

John Villa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Snyder 
Rating:
5.0

Customer did not leave a comment.

Scott Megaw 
Rating:
5.0

Customer did not leave a comment.

Brad Smith 
Rating:
5.0

the ratchet tie downs were rusty and hard to turn i had to spray oil on them to make them work right !

raymond bruha 
Rating:
5.0

Very Knowledgeable and personable staff!

SUSAN NELSEN 
Rating:
5.0

Fast and easy! The staff was very helpful and friendly. We were in and out in minutes.

Darren Long 
Rating:
5.0

Customer did not leave a comment.

Eileen Van Pelt 
Rating:
5.0

Customer did not leave a comment.

ROBERT PETER 
Rating:
5.0

Customer did not leave a comment.

Rick Peterson 
Rating:
5.0

Thank you

GREGORY BOIDY  |  First Impressions 
Rating:
5.0

thanks everyone!

Gina Huber  |  Overall Experience 
Rating:
5.0

great as always

Greg Walters 
Rating:
5.0

Nothing can be improved upon. Everyone was very nice and accommodating! Thanks :-)

Carla Brewer 
Rating:
5.0

Everything worked like clock work. Checkout only took minutes.

Bernard Swenson 
Rating:
5.0

We stored the belongings of our large home while we transitioned to a smaller home. We started with two large units and slowly downsized to one tiny unit. Over 3 years. The facility was always very clean and the staff extremely helpful would recommend this to anyone.

Andrew Simmons  |  Overall Experience 
Rating:
4.0

Using the app became a challenge so the attendant took over to help without any problem

JEFFREY DIONNE 
Rating:
5.0

Needed a van, picked up within the hour. It was clean and well maintained. Staff worked quickly. Best experience ever. Thank you.

Cheryl Voss 
Rating:
5.0

Customer did not leave a comment.

Dawn Rooney 
Rating:
5.0

Customer did not leave a comment.

WILLIAM WEIDENBACH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamera Smith 
Rating:
5.0

Customer did not leave a comment.

raymond bruha 
Rating:
5.0

Customer did not leave a comment.

Kevin Kneeland 
Rating:
5.0

Very smooth check in process

Gregory Lucht 
Rating:
2.0

See above. I hate doing these reviews. I hope it opens your eyes, actually gets seen. I can't be the only one that thinks your service and employees was absolutely sub par.

Stefan Jaskot 
Rating:
5.0

I rented the 6 foot wide trailer with the ramp because i needed the width. I come to find out that the opening at te rear of the trailer is only 5 feet wide. This almost caused a problem loading save for some dismantling of the tractor i was hauling. It would have been nice if that was mentioned before renting. I don't know if a wider trailer is available, but if it is, and i had known about the width issue, i would have rented the larger trailer.

John Affinito 
Rating:
4.0

Remove the snow and ice from the trailer prior to renting.

John Link 
Rating:
5.0

The store manager Caleb clearly understands the concept of customer satisfaction. I rented a local truck when it was bitterly cold. He called to get my arrival time and warned the truck before I arrived... that was a great start to a hard day of working!

Curtis Pepe 
Rating:
5.0

Customer did not leave a comment.

Robert Kurzbuch jr 
Rating:
1.0

Not scam on miles I only drove to Woodstock Illinois and back to McHenry Illinois which was maybe 25 miles charged me for 73

Cody Ottesen 
Rating:
5.0

Customer did not leave a comment.

Curtis Pepe  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ricardo Ascencio 
Rating:
5.0

Customer did not leave a comment.

Peter Thompson 
Rating:
5.0

Customer did not leave a comment.

Sonya Thomas 
Rating:
1.0

I got my reservation after a long lengthy process once I got the reservation. The truck that they had given me was blocked in on all four sides so I had to call back after hours phone number to then be transferred and hung up on then after that, had to call and get a hold of somebody yet again and try to get a different rental finally got that squared away and Was a horrible experience will never rent from UHaul ever again

Lorri Brown 
Rating:
4.0

Customer did not leave a comment.

Brian Woods 
Rating:
5.0

Customer did not leave a comment.

Vince Licavoli 
Rating:
3.0

Didn’t like the store manager at the store him and his employee messed something up and I didn’t get my money back in cash like I paid I have to wait to get it on my card

Kathryn Jones 
Rating:
5.0

Customer did not leave a comment.

Edward Sullivan 
Rating:
5.0

Customer did not leave a comment.

Alan Shear 
Rating:
5.0

Customer did not leave a comment.

William Huhn 
Rating:
5.0

The Uhaul Representative was very helpful and informative. My dropping off of the truck went seamlessly smooth! Very decent people to work with!

gary garwood 
Rating:
5.0

Everything is good

Valentin Lopez 
Rating:
5.0

Customer did not leave a comment.

Lavern Curry 
Rating:
1.0

I was not informed that my ubox was delivered to a completely different location until 4:45 the day before I was supposed to pick it up. The man who called me to notify me was very unapologetic and couldn't explain why I wasn't notified earlier. My box was shipped on December 6th and arrived in San Diego on 14th. Your app told me it'd been delivered to Oceanside as arranged. It wasn't until the 18th. I found out that I would have to drive 45 minutes to retrieve it which was very inconvenient. When I arrived at the location no one was at the desk. I pressed the buzzer 12 times. Finally, I had to interrupt someone during their lunch. He casually told me that they had unloaded it somewhere over there and wanted to know if I knew my box number. Not a single person helped me to find my box. I was very disappointed by the entire experience. I will not be using Uhaul again

Erica Barr 
Rating:
4.0

When you bring a truck back at 650 and try to return it have your employees actually return it. Not tell me the store is closed and to do it online. What time does your store close ? Says 7pm.

Brian Hendler 
Rating:
5.0

Customer did not leave a comment.

LEE MUNGER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandra volpentesta 
Rating:
5.0

Customer did not leave a comment.

April Fischer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Boston  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JULIUSZ WYDZIERZECKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Kazimier 
Rating:
5.0

Customer did not leave a comment.

Kenneth Quinn 
Rating:
5.0

Great experience, as easy as could be.

Don Ankele 
Rating:
5.0

Customer did not leave a comment.

James Renfroe 
Rating:
5.0

Customer did not leave a comment.

Coale Faurie 
Rating:
5.0

Made the move easier!

CHRISTINE CARLIN  |  Overall Experience 
Rating:
5.0

After 2 years of storage unit all our totes were in excellent condition and the staff was always professional

Debra Arroyo  |  Overall Experience 
Rating:
4.0

The installer did a good job, but other associates in the store did not seem very knowledgeable about the POS software.

james abramson 
Rating:
5.0

Customer did not leave a comment.

MEGAN GOODMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith Skopek 
Rating:
5.0

Customer did not leave a comment.

RAYMOND LINDBERG 
Rating:
2.0

Teach employees how to open locks and use equipment. I had a reservation for a storage unit. When I arrived I was told that they can't honor my reservation because they don't pay any attention to then. It's first come first serve. I understand that businesses don't care about customers but this was ridiculous.

David Held 
Rating:
4.0

Customer did not leave a comment.

Kelvin Schultz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTEO OCAMPO 
Rating:
4.0

Customer did not leave a comment.

SUSAN WOODS 
Rating:
2.0

The person who checked us out was extremely unprofessional, inefficient and lacked customer service skills. I’ve rented from various Uhaul locations and never had such poor service. Taking someones photo without asking or permission is a red flag to me. It also took 20 minutes to be waited on.

Maura Corcoran 
Rating:
5.0

This location was great and the people were very helpful on Sunday. The day before, Saturday, I attended to drop off my U-Haul on two occasions in Fox Lake. The first location was Dave's Auto Repair. I viewed the U-Haul self drop off video, but what was on it didn't match the instructions at the drop off location. I called the customer service and was instructed to drop it off at 74 N Grand Street in Fox Lake. My wife and I drove around that area and that establishment doesn't exists. So being frustrated I called it a night and went to bed at my daughters house in Volo. Sunday morning I called U-Haul customer service. I expressed my concerns. The young lady was soooooooo helpful. She sent me to a U-Haul location in McHenry. Why didn't the lady send to that location Saturday night? The location in McHenry was very nice.

Dwayne Dotson 
Rating:
5.0

Customer did not leave a comment.

Jennifer Boyk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charles schumann 
Rating:
5.0

Customer did not leave a comment.

JOHN SIMON 
Rating:
5.0

Customer did not leave a comment.

randy curtis 
Rating:
4.0

Customer did not leave a comment.

STEPHEN DOHERTY 
Rating:
5.0

Customer did not leave a comment.

Keith Salas 
Rating:
4.0

Customer did not leave a comment.

Philip Seibert 
Rating:
5.0

The counter help was above and beyond helpful. Professional, knowledgeable, courteous, a winning model for your company.

donald pedersen 
Rating:
4.0

Customer did not leave a comment.

Kelli Pusateri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Heckeler 
Rating:
5.0

Customer did not leave a comment.

charlene craft  |  Overall Experience 
Rating:
5.0

Very good experience so far keep up the good work!😊

LARRY RADIVOY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Gilmore  |  Overall Experience 
Rating:
5.0

Guys were fantastic

John Milroy 
Rating:
5.0

Everyone was professional and things went smoothly

DAVID CORZINE 
Rating:
4.0

Friendly staff - I dealt with 2 different managers during our time, but both were very pleasant and helpful.

Christine Lackman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASWIN VANDENBERG 
Rating:
5.0

Everything went well. Thank you.

Neal Carpenter 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Hoffstetter 
Rating:
1.0

I encountered a lot of issues with mice in my storage unit . Two mattresses and a box spring were totally destroyed by mice.Couch was covered with mice feces and urine. (Urine-Chewed-Feces) Reported this concern several times to the authorities in the office. I was paying $220 per month for this outside unit.

Emory Swinney  |  Overall Experience 
Rating:
1.0

Your employees want to charge me for foot prints in the truck when it’s raining out. And no one in the store but makes us wait 15 minutes to check vehicle in. What a joke

Michael Strobel 
Rating:
5.0

Customer did not leave a comment.

Harold byykkonen 
Rating:
5.0

The guy who checked me in and out was great to work with.

DAVID CORZINE 
Rating:
5.0

Customer did not leave a comment.

Robert Haefke 
Rating:
5.0

Customer did not leave a comment.

Brittney Douglas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric Skinner 
Rating:
5.0

Customer did not leave a comment.

Nicole Brehm  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Patterson 
Rating:
5.0

U-Haul did not make the most convenient location to me available for return, forcing me to drive further for a drop-off location. I returned the truck a day early, but because of 'flat rate' I was still charged for 3 days. No indication of a flat rate was given during the reservation process. The truck itself was extraordinarily uncomfortable and difficult to drive on the interstate.

Scott Lewis 
Rating:
5.0

Customer did not leave a comment.

Patrick Sweet 
Rating:
5.0

Caleb helped me with everything! Erica in customer service was great too.

Ron Prosser 
Rating:
5.0

Customer did not leave a comment.

GABRIELLE BRUCE  |  Overall Experience 
Rating:
4.0

i got stuck with my stuff in storage and no cash for a van out. you should do a move in move out special where the vehicle u rented to move in is prepaid in a package for a second (move out) trip. U haul was great tho.

Jada Saenz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giorgio Bottinelli 
Rating:
3.0

Customer did not leave a comment.

John Slaby 
Rating:
5.0

Calib was always friendly and helpful

Angela fritz  |  Overall Experience 
Rating:
2.0

The online experience was very complicated. Im referring to the the section where i had to complete the application by taking a selfie and take pictures of my drivers license. It was difficult and tedious because of the uploading process. I couldn't upload the pictures straight to the site. I had to upload from my gallery feature numerous times before it would show up on your form. There just seems like there were so many steps before i was able to complete the form. I was given an access code which when we arrived, didn't work. We tried it several times and had to go to the office several times before the the person at the desk came out to help us with the swipe in card/process before the door would open. This was extremely tiresome since we had just traveled 1200 miles non stop from Florida to McHenry, Illinois . Once inside i did find the facility warm and clean. I moved from a three bedroom house and had a 10 x 15 unit which was not large enough and didn't know i had the use of the unit next to the 10 x 15 until the office realized that i was supposed to have that too. Two units was texted to me but not explained since i was under the impression that i was only getting one unit. Thankfully the office person realized and apologized for not understanding how to interpret the information on his website. I was finally grateful that i did not have to pay extra. I also appreciated the free locks. I am a bit apprehensive about going back there again to retrieve certain items because it was so difficult to get in. All in all, things worked out but not easily. There were so many steps that i found the process very exasperating. I understand that this is for security reasons but if hadn't had to store my belongings i never would have frustratingly completed the all the steps.

Tammy Thomas  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Loretta Dixon  |  Online Move In 
Rating:
5.0

Thank you for your help.

Wade Fournier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori LeVitus  |  Overall Experience 
Rating:
4.0

The staff was friendly and helpful but the system was slow. Perhaps a new updtae would speed things up. Other than that the whole process was better than I thought.

raymond reyes  |  First Impressions 
Rating:
5.0

Excellent customer service

Vern Moss III  |  Online Move In 
Rating:
4.0

Thank You

Jeff Baureis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDEN URIBE  |  First Impressions 
Rating:
4.0

Overall the year and half I was renting a unit at this facility went well. Most everyone I’ve dealt with was very friendly, most of which were helpful. I’ve only had a few head scratchers; mainly just a few awkward personalities. But the social transactions were usually very pleasant, simple and helpful.

Anthony Zerante  |  Overall Experience 
Rating:
5.0

Great experience with this location. Staff have always been friendly and helpful. Caleb, the manager, is a super nice guy, professional and effective whenever I needed assistance. The facility itself is always well maintained, clean, with plenty of carts available. I was in and out of my units a lot and never encountered an issue. Highly recommend, would continue to use this location if I wasn't moving out of state.

Alex Lampe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vern Moss III  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Liston  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

josh vansickle  |  Overall Experience 
Rating:
5.0

UHaul made it very convenient to move into a storage unit. The excessive text messages were annoying when I am trying to do a deep cleaning at my home and am exhausted from the move.

Sharon Arnold  |  First Impressions 
Rating:
5.0

I have been renting for about 5 years. Very friendly, professional team of workers. Never had a problem. Well valued. I would rent again if needed.

DON NELLIGAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Clifford  |  Overall Experience 
Rating:
5.0

Best Storage Facility in Mchenry. During a move I had 4 storage units here. All of my items we in a climate controlled area. It was safe, clean, dry, pest free, and I had no odors in any of our upholstery items after stored there for over a year and a half. Only issue that could use repair is the floor located in the indoor truck/vehicle loading area. The old store tyle floor is in need of replacement or resurfacing with a slip resistant product.

Michael Gregory  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nanci Luft  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Diane Grass  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne Jett Jr  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lee Allen  |  First Impressions 
Rating:
5.0

Convenient

Joseph Lynch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin Brown  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer Rainey  |  First Impressions 
Rating:
5.0

Clean and bright facility, love the fact there was a dumpster out front and a furniture donation space. Staff was friendly and helpful, glad we chose you!

Gina Huber  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CHERYL KALSCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy Roth  |  Overall Experience 
Rating:
1.0

I am extremely upset over my experience. I not only had to go to the store twice to make sure I avoided these exact issue k experienced to give. I paid for 24 hour access during regular store hours. I had to contact customer support at least 5 times for various reasons through out my pick up, including being unable to have access to the key for my truck rental for over an hour, I was charged for 24 hour access and wasn’t granted that upon arrival around 1:45am overall this really has been a terrible experience and all everyone can say is “you have to wait until regular business hours” or keep me on hold for over half an hour. This will now put me extremely behind with my deadlines. It is very upsetting that no one could help rectify this immediately!!!! Something that should have been not only already set up and ready to go as that is why we pay, has turned into not only an inconvenience but created an even more stressful situation than what moving already it on it’s own. Highly upsetting !!! Please rectify this so future customers don’t go through this !!

Jessica Tinajero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BONNIE MAYES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris wourms  |  Overall Experience 
Rating:
2.0

I called and canceled my unit before it even got used and for some reason you still took money from my account. And now it’s been 48 hours since I asked to get my money back that you weren’t supposed to take in the first place and I still don’t have my money back.

KELLI PUSATERI  |  Overall Experience 
Rating:
5.0

Caleb and his associates are very nice and helpful. The associates at the McHenry location are very efficient and provide great customer service.

Ian Abrahamsen  |  Overall Experience 
Rating:
4.0

Friendly staff and convenient location and nice climate control.

MARY DEJA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PEGGY BARTHOLD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Mccrindle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kurt Jansen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANA FISCHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA FISCHER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terri Stemen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Gonzales  |  Overall Experience 
Rating:
3.0

I was upset that you no longer rent the 5×10 trailer for one way moves. That's what I used getting to IL. The next size was too big and too expensive. It really caused me issues having to figure another way to move my things. Also is inconvenient as I now have to come back for a 2nd trip for the rest and stored it somewhere else. This business of charging a full months rent for a couple days is ridiculous. Should be prorated. You're just gonna rent it out again on top of that anyway n collect double rent that month.

Brenda Coffey  |  Overall Experience 
Rating:
5.0

The storage facility and staff are great. The one thing I would like to see added is trash cans. There’s no where to throw a tissue away or anything else if you need to or wanted to.

RANDALL BAUMGARDNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN WAUTELET  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jocelyn Hernandez  |  Overall Experience 
Rating:
3.0

Too high priced.

Karen Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory Wagner  |  Overall Experience 
Rating:
5.0

The guys that work at the McHenry location have always been very helpful, and friendly. Their service is also very quick. I’ve been to other uhaul facilities and I’ve spent such a long time just to get a rental or even to talk to someone. I highly recommend the McHenry facility

Jessica Adams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RANDALL BAUMGARDNER  |  First Impressions 
Rating:
5.0

Nice facility and staff very helpful!

DOUGLAS MAXEINER  |  Overall Experience 
Rating:
4.0

Price is a bit high.

Tamara Polzin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Erdelyi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve wells  |  Overall Experience 
Rating:
5.0

I think he’s the manager but I’ve had great experiences with his customer service the last few times in.

MARK BALONGAG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

greg quentin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Sewruk  |  Overall Experience 
Rating:
5.0

Super staff, clean facility, convenient location.

PRESTON ROBERTSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jay Fuller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY KASKA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Trunzo  |  First Impressions 
Rating:
5.0

I have NO complaints. I was always amazed at how clean the facility was. The staff does an excellent job.

Linda Kalnicky  |  Overall Experience 
Rating:
5.0

Very clean and convenient storage space. Attendants were friendly and helpful!

MARK THORUD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon Heiser  |  Overall Experience 
Rating:
5.0

Staff and location were real easy to deal with. I’ll definitely be back! Thank you!

Jack Wilds  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert Nagy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Smith  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Terry King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Mackey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sidney Smith  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Jeff Nieman  |  Overall Experience 
Rating:
5.0

The Gentleman who helped me was VERY professional and so cool . Don't get Rid of that man.

steve scarbrough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Belline  |  First Impressions 
Rating:
5.0

Good experience !

Glenn Zera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david fortman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret Dunkleberger  |  Overall Experience 
Rating:
5.0

Good

Adejumok Gunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Faith Gannon  |  Overall Experience 
Rating:
5.0

I am thankful to the man who worked at the McHenry Uhaul facility. He went above and beyond to assist me. He was not only professional but very kind. We talked over the phone since I am in California. He helped me and the people who unloaded my belongings. I am very thankful to him.

gwen garza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim Doran  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Johnson   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Sicca  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alyssa Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dale stieber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Armstrong  |  Online Move In 
Rating:
5.0

Everyone was very helpful, friendly, and thorough.

Steven Devine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen Senn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Richards  |  Overall Experience 
Rating:
5.0

I am ONLY speaking about my storage experience, not my truck rental. I will say that the guys who work at the Mchenry location are super nice, very helpful and extremely polite. There was a weird situation with my billing for the last month of my rental (never once had an issue before) The manager looked at all my paperwork and was just as confused as I was, but made it right. I would recommend them!!

Karen Thacker  |  Overall Experience 
Rating:
5.0

Besides the two rate increases during our one year stay, we were very happy. Our items didn’t come out of storage smelling musty so we were very happy!

Lindsay Porth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Freund  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos Mojica  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jane and Edward Lorr  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. Thank you!

John Kuhl  |  First Impressions 
Rating:
5.0

Clean storage unit and building.

Kimberly Levin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Steve May  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin Milczewski  |  First Impressions 
Rating:
5.0

Very friendly and helpful associates. Very well kept and clean facility.

Pam Wiser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dave hamby  |  Overall Experience 
Rating:
2.0

The overall experience was pretty good but I only needed the unit for four DAYS of my next month and they made me pay for a full month, 4 days out of 30. That's not right and bad customer service in my opinion.

Russell Kruse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dave Bourne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Cox  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Bakke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Wright  |  Overall Experience 
Rating:
5.0

Friendly, professional, and courteous. Clean facility, helpful staff.

Debra Carparelli  |  Overall Experience 
Rating:
5.0

Affordable and convenient. I was impressed. Thank you

Bernard Fapso  |  Overall Experience 
Rating:
5.0

Brandon was awesome! Very helpful.

Eloise Rodkey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Tews  |  Overall Experience 
Rating:
5.0

I have been using U-Haul trucks and storage for many many years, no matter if in Germany, Columbus Ohio or in MC Henry, everyone is so nice and so helpful always, when I'm back in Ohio, I will get me a storage again for sure,

Michelle Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda McCaleb  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david fortman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Kelly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Peterson  |  First Impressions 
Rating:
5.0

Great clean facility with superb drive in access and helpful staff.

THOMAS THOMAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER KING  |  First Impressions 
Rating:
5.0

From unit rental to truck return, the staff was great!!

Richard Schulte  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Misty Laforme  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Klein  |  First Impressions 
Rating:
5.0

Couldn't believe how excellent the storage was.. Nothing like the 1s that are out there. I would of done More with my original storage options.if I knew how awesome this place was. I started out over 2 years ago based on distance, cleanliness & U box options for my Dads belongings before he passed thinking/hoping hee come home someday. He passed 10 mos ago & finally got the nerve to look @ it, move the stuff out to a storage area to Seperate the belongings he treasured. Wish I knew how nice it was, I'd rather have moved stuff out of U boxes sooner to your inside area prior to his passing. Didn't know about the drive in bay & the boxes would be out of the weather when doing transfers(never really explained or things were different before due to covid or other)

sandy kroll  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE DEBNAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HINES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Forsythe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph Partipilo  |  First Impressions 
Rating:
5.0

The only thing I found to be an inconvenience was that there's no garbage cans in the facility and I was told in order to use the dumpster that I would have to pay 15-20$ to throw away a ferret cage, an item about 5 foot tall and 2 feet wide. I understand it's not a small thing to toss but 15$ to use the garbage is a bit steep. So that would be the one change I'd make to the facility is that I'd have regular size garbage cans around the facility, and in the garage I'd have a few common sized dumpster so if a customer decides they need to toss something they don't have to rent a vehicle just to throw it away. Everything else was perfect.

Gerald Bartz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene Bliss Beyer  |  Overall Experience 
Rating:
5.0

Staff were helpful, knowledgable, and easy to talk to. I greatly appreciated their assistance, whenever I needed it.

Patrick Roscoe  |  Overall Experience 
Rating:
5.0

I needed a place in the next two weeks that had a moving truck and space available for all my items. Without a hassle. Very happy I found u haul in mchenry.

Gary Wells  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KYLE OLIGNEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven nethaway  |  First Impressions 
Rating:
5.0

Caleb was professional and personal. He explained everything patiently.

Gregory Cygan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZAYA NICOLAS  |  Overall Experience 
Rating:
3.0

The only challenge I had was trying to get a bigger unit instead of two smaller units. I put my name on a waiting list twice in 6 months but never received a call

Jerald Lubben  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Danielle cuttone  |  Overall Experience 
Rating:
5.0

Zack was very helpful

Tim Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Derby  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Holly Tomal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Slater  |  Overall Experience 
Rating:
3.0

Didnt know the unit was indoors and not a pull up. Wasnt able to get in some larger items because instead of a 10x15, they split us into 2 smaller units.

Tim Murray  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anton Friedsam  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patrick Roscoe  |  First Impressions 
Rating:
5.0

Great place and location. I realize rental space is at a premium but theses prices are not friendly

Frederick Eremo  |  Online Move In 
Rating:
5.0

This location is got to be the most friendliest outgoing place to rent a U-Haul polite and courteous we giving it A++++

Danielle cuttone  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Brehm  |  Online Move In 
Rating:
2.0

Way too much for storage. Isn’t reasonable

PABLO GOMEZ  |  Overall Experience 
Rating:
5.0

Overall it was great. I just had a few problems. One was when I was trying to get a hold of someone at the store on the phone and I got an answering service. I drove over to the store and they were not busy. The same thing happened a second time. I called from the garage at the location asking for help with my key card. It wasn't working and no one ever came over to help me out. I did have my money reversed in my checking account, so I will not complain about the extra charge.

Kimberly Nelson  |  Overall Experience 
Rating:
4.0

My only issue is with how the monthly fee increased over time.

Daniel Thomas Fallon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander Satur  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kurt Valentin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly Tomal  |  First Impressions 
Rating:
5.0

Beyond thankful and grateful to everyone here at your McHenry Storage facility. Everyone I met was amazing, especially Caleb. I had a real bad experience with Public Storage (worst storage company on Earth) and you guys have have given me great hope for this service. The place couldn't be any cleaner! Thank you!

Jason Freeman  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MICHAEL THOMAS  |  Overall Experience 
Rating:
5.0

Everything was great, staff were all very nice and helpful. Already recommended it to two people. Thank You to all the McHenry Staff, u were awesome!!

Cynthia Erickson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Slater  |  First Impressions 
Rating:
5.0

Great place, will use uhaul again.

ALEX SEGUIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY ABERNATHY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Balongag  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Bartolone  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dane Pedersen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN ROBERTS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsay Porth  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maddison Barnaby  |  Overall Experience 
Rating:
5.0

I was very pleased with my time at Uhaul storing my personal items that I had stored there in mchenry Caleb was great and very accommodating 👍

fred bole  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Woodward  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marlene Wolf  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ion Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff McClain  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry Loy  |  Overall Experience 
Rating:
5.0

Caleb was awesome, super friendly, walked me through all of my options, and helped me decide exactly what unit was best for my situation. After we got me all signed up he took me on a tour of the facility and took me to my locker to show it to me. overall a great experience.

CRAIG HAMPTON  |  First Impressions 
Rating:
5.0

Everything was clearly explained. I was even shown to my unit and which key pads to use.

Brian Powell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Campbell  |  First Impressions 
Rating:
1.0

Multiple times found the doors that allow people into building either propped open, broken on the open position or of the rails. I even called one night to inform the manager that two of the large bay doors were broken and stick open, He said that he would probably get down there to fix them that night. For a company that charges more because they promised"security" this was not the answer I expected. The final straw was when we came down to get some items from the unit and found employees walking around and not a care in the world while there was an SUV parked in the very first Bay, a Uhaull truck backed all the way up to the cart corral in the 3rd Bay with a pickup parked in front of that made it almost impossible to for my truck and trailer on the 2nd Bay. I started move out after the employees walked through the area and had to MacIver around the cluster that Bday 3 caused and had a their furniture blocking part of Bay 4 and the path way in front of the bathroom. Later that day two of the same employees were scavenging the recycle corral and had an in depth discussion about an art piece left behind. Then one employee took it, moved it behind other stuff and then came back to retrieve it for himself, while in uniform and on the clock because he returned to the desk after he took the piece outside. I moved out between the 26&27th Ave dropped my key card in the key drop box like I was told to do when I started the rectal and then cleaned it out, took my lock and left, took almost 2 weeks before they ever figured it out. I guess the blatant obvious was not a strong suit for these people especially when they had a girl (Paris) who walked through scanning the units with a bar code reader and we mentioned we were moving out. Like I said, we took our lock with us and swept out the unit. And that's another point, the floor in my unit was disgusting with some type of adhesive or polymer that was stuck to the floor and the manager when he started my rectal told me this was on the floor and they tried to revive it but don't worry it won't be my responsibility or charge back. I was able to chip most of it up with my foot so not sure how hard they tried to make this presentable. Of not for the free month, would never have stayed, but we moved out before the final day of contract and then no one answered when we tried to talk to them about issues. Was not the only time we had issues with front desk communication but won't use them again.

Jeff Karow  |  Overall Experience 
Rating:
5.0

Great facility. The inside storage kept my stored items clean and dry. I’ve stored outside at other facilities, and had to deal with dirt and dust.

Steve Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dirk Howell  |  Overall Experience 
Rating:
5.0

Overall a great experience, I wish other businesses were run this way.

Phillip Mazzio  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and facility very clean.

Jeff VARDA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim Willis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul morck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nada Lunsford  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim Moran  |  First Impressions 
Rating:
5.0

Staff here is always friendly and helpful

LARRY PRICE  |  First Impressions 
Rating:
5.0

The best storage facility I have used.

Dave Gastall  |  Overall Experience 
Rating:
5.0

Love that you have an accessible bathroom

KAREN URQUIZA  |  Overall Experience 
Rating:
5.0

Very smooth process. Caleb was very helpful and knowledgeable.

HOPE SCHMIDT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura Moraes  |  Overall Experience 
Rating:
5.0

The staff is very helpful and let's you know all the options to better service your needs

ZAYA NICOLAS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shari Bradley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Caton  |  Overall Experience 
Rating:
5.0

Amazing staffing so helpful and it’s the best U-haul place I’ve ever been to , highly recommended

Mohammad Dawoud  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bea Mayhew  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald Sconce  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeanette Hoffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan Woods  |  First Impressions 
Rating:
5.0

I felt safe there as well. Good security

Karen Ebeling  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah Warren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Schilder  |  Overall Experience 
Rating:
5.0

Staff as very helpful got me a month free for storage...showed me how to use the facility and key card. Was very helpful. Also rented a truck on line everything went smoothly with that...

KEN KLEAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Beverely Valdez  |  Overall Experience 
Rating:
5.0

All staff were polite and helpful, but Caleb in particular was outstanding! I was impressed w the security. Everything was always clean and well maintained. If I had any problems with my lock(not the slide bar) the staff were always helpful. I will definitely recommend Uhaul McHenry storage!

Deborah Hege  |  Overall Experience 
Rating:
5.0

Great service and facility

Brian Magaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Gonzales  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHELLI BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Hernandez  |  Overall Experience 
Rating:
5.0

Nice place to store

Cathi FEIGEL  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

krystal wyrick  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul Schreiner  |  Overall Experience 
Rating:
5.0

Needs more larger units. I was able to get a Mid size unit and I’m on a waiting list for a larger one. Staff was very helpful and polite. Not pushy at all like other storage units I looked into.

Michael Gregory  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keven Haggerty  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRETT HURDLE  |  Online Move In 
Rating:
5.0

All-around great experience for what we needed.

DAVID ST LEGER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY ABERNATHY  |  First Impressions 
Rating:
5.0

Staff on site were quick to find available storage units on site and to provide me a few choices to pick from. Overall the staff were professional, quick and friendly. I would recommend this facility to store my items in the future.

William Stevens  |  First Impressions 
Rating:
5.0

Service was great when I signed up for the unit. It was easy to get in and out when I needed something. Always clean and the temp controlled portion was as it should be temp wise so you got what you paid for. Closing out the account was also super easy and no hassles. Overall really great rental experience.

Laura Laine  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Hernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher McGowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Starrett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Collins  |  Online Move In 
Rating:
4.0

The bathrooms need constantly cleaning. The floors are only washed down periodically and you had a great housekeeper you never should have let go. Hope that helps!

Susie Frank  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Larson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGERY DIXON  |  First Impressions 
Rating:
1.0

Key card worked about 15% of the time. Employees have a serious lack of integrity; had excuses for everything. It was almost comical listening to their excuses, as if they're intelligent. Will never be back. Recommend you look at training program for the employees, or letting them go.

David Kuzniar  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alexander Lee  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ROBERT RATAJCZAK  |  Overall Experience 
Rating:
5.0

Great experience. Thank you

TRACY SILVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Des Biens  |  Overall Experience 
Rating:
5.0

None

DAVID LORENZ  |  First Impressions 
Rating:
5.0

The staff is outstanding!

PATRICIA BOGARD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell Czech  |  Overall Experience 
Rating:
5.0

Easy in and out. Covered loading and unloading. Very clean and secure.

DOUGLAS MAXEINER  |  First Impressions 
Rating:
5.0

Caleb was great! Thank you for an awesome experience!

Allison Stuart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Valentin  |  First Impressions 
Rating:
5.0

Very helpful staff made the move in easy

Paul Schreiner  |  First Impressions 
Rating:
5.0

Mike shop is Great

BRANDON DAMORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcie Giralamo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

suzanne tullar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Spiller  |  First Impressions 
Rating:
4.0

Very helpful staff

Donald Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra WASIELEWSKI  |  First Impressions 
Rating:
5.0

The representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.

Kris Conway  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kim Szopinski  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis Schwab  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Murphy  |  Overall Experience 
Rating:
5.0

Caleb and other employees were helpful and courteous. Caleb is s good listener and his customer service is excellent.

Deborah Hege  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew Oliveri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES MAENTANIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob Prusko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Watson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry Klytta  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica Rogers  |  Overall Experience 
Rating:
5.0

Customer service rep was informative and answered all my questions. He walked me through the facility and showed me the unit I am renting. I appreciated his time and help! Very good service!

Kathleen Watson  |  First Impressions 
Rating:
5.0

Clean and safe

Bill Specht  |  Overall Experience 
Rating:
5.0

Excellent facility

Malgorzata luszczak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Magaret Major  |  Overall Experience 
Rating:
5.0

The staff was very kind and friendly

Stephanie Collins  |  First Impressions 
Rating:
5.0

very nice storage facility and easy to load/unload

John Larson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rogelio Rios  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack Blanton  |  Overall Experience 
Rating:
5.0

Customer service was great!

Carli Navarre  |  First Impressions 
Rating:
4.0

My only complaint was that we were billed for the next month on June 18th. We had the unit empty on the 20th and came to find out that there is no refund. So now we have an empty storage unit for a month. Overall experience was great.

BRad Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY DOLAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emory Swinney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mitchell Czech  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS FOWLER  |  First Impressions 
Rating:
5.0

Staff was very nice and helpful

Stacy Boho  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sara Clifford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe Urbanska  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Philip Groh  |  Overall Experience 
Rating:
5.0

Thank you to your staff especially Caleb and I’m sorry I did not get the name of the lady that maintained the units and facility as well blonde hair very nice lady . She was so helpful as well.

Helen Oconnell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Iverson  |  First Impressions 
Rating:
5.0

I can’t remember who helped me but I was there right before close on a Sunday and needed a unit right away, and he was very helpful, quick, and informative about everything I needed to know!

Megan Krizanovic  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phil Surdynski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julie Carroll  |  Overall Experience 
Rating:
4.0

There are no trash bins available for boxes and small items to be discarded when cleaning out the locker.

Josephine Sedlak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larea Staub  |  Overall Experience 
Rating:
2.0

It does the job. Some of the things u-haul puts into place, doesn’t make sense. 24 hour access is advertised everywhere but you pay extra. Staff is not needed with the swipe card And garage fob. I should not have to pay extra to access MY stuff in a facility that I pay for. I have had to speak with the staff at the front desk several times. They were very nice. There was always plenty of staffing when I visited. With that being said, anytime I called the store, I got the call center and was told they were too busy and they would never call back. I was told on many occasions that if anything was needed just to call. I have NEVER made it to the McHenry office. Only the call center.

Eric Cahanin  |  Overall Experience 
Rating:
5.0

People were nice and informative unit was clean

Michael Woods  |  First Impressions 
Rating:
5.0

Excellent service

Malgorzata luszczak  |  First Impressions 
Rating:
5.0

Clean, secure, friendly, helpful.

LAURIE HOFFSTETTER  |  Overall Experience 
Rating:
5.0

Very friendly.

Becky Mikulka  |  First Impressions 
Rating:
5.0

UHaul storage perfect for us, climate controlled unit. Cleared clutter out of our home so we could sell it. No problem closing acct. 2 mos. later. We bought & used their boxes - they have many sizes.

Diane Kinder  |  Overall Experience 
Rating:
5.0

Staff was very helpful

John Tyda  |  Overall Experience 
Rating:
5.0

Very pleased with our experience.

Richard Abbatiello  |  Overall Experience 
Rating:
5.0

Fantastic staff and facility.

Robert Bone  |  Overall Experience 
Rating:
5.0

Very nice employees at the McCullom Lake facility.

Mel Locke  |  Overall Experience 
Rating:
5.0

clean well maintained easy in and out

Mitchell Roman Jr  |  Overall Experience 
Rating:
4.0

clean and adequate

Michael Stern  |  Overall Experience 
Rating:
5.0

Thank you

Christopher Schwartz  |  First Impressions 
Rating:
4.0

1st time using storage , so I was surprised how clean the facility is. The only issue I had was not enough flat carts.

Alice Romano  |  First Impressions 
Rating:
4.0

I only wish that I could have gotten myself into my unit after hours but everything else was fantastic

Sheri Roderick  |  Overall Experience 
Rating:
5.0

Caleb was very helpful and took the time to make sure I got what I needed

Diane Mautner  |  First Impressions 
Rating:
5.0

Thank you.

Darren Rothermel  |  Overall Experience 
Rating:
4.0

There is an area where people just dump unwanted stuff. Becomes unsightly. Should be able to get to your storage unit even if the office isn’t open. Should get a refund if you move out early.

David Mayerck  |  Overall Experience 
Rating:
5.0

Professional,personable,and ACCURATE EVERY ONE DESERVES A RAISE IN 💰

Ronald Monroe  |  Overall Experience 
Rating:
4.0

Changed our order a million times and they gave us their recommendation based on what we were trying to accomplish

ashley kaszniak  |  Overall Experience 
Rating:
1.0

A person was added to my account without permission. Given personal information (unit number, pay date, credit card being used to pay) also without permission. Complete violation of trust!!

Lauren Schuelke  |  First Impressions 
Rating:
5.0

knowledgeable, friendly

Yvonne Petterka  |  First Impressions 
Rating:
5.0

Great facility and wonderful staff

Ed Harshberger  |  Overall Experience 
Rating:
5.0

Only issue was driving into car section - very tight with SUV’s!

Susan Sindler  |  Overall Experience 
Rating:
4.0

Questions were always answered

Michael Nesterowicz  |  Overall Experience 
Rating:
5.0

I was happy with everything thank you

Thomas Fowler  |  Overall Experience 
Rating:
5.0

Great place to store your stuff. Clean facility, easy in and out, friendly and helpful staff. I give it an 11.

Don Haug  |  Overall Experience 
Rating:
5.0

Facility was clean and easy to maneuver through.

David Stevens  |  Overall Experience 
Rating:
5.0

The manager was helpful when I first got my storage unit, and the rest of the staff was helpful when I closed it out a year later.

Maggie Griffith  |  Overall Experience 
Rating:
5.0

Very happy with everything. Will use you again.

john edl  |  Overall Experience 
Rating:
5.0

went very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well done

Sig Schatz  |  First Impressions 
Rating:
3.0

I was disappointed to find out upon moving out that the remainder of the months rent would not be refunded to me. As I asked this question at move in and was told a prorated amount would be refunde.

Ursula Flood  |  Overall Experience 
Rating:
5.0

Easy in....easy out....not one problem. Never had to worry about the goods that we were storing.

George Zwierzynski  |  Overall Experience 
Rating:
5.0

A great place to store your stuff!

Bonita Simon  |  Overall Experience 
Rating:
5.0

Great staff, super clean facilities

Daniel WOFFORD  |  Overall Experience 
Rating:
5.0

the best

Thomas Morris  |  Overall Experience 
Rating:
5.0

The facility and unit were clean, and the staff was very helpful with showing us the security procedure for checking in and out. Moving supplies can be purchased in the office which is convenient.

Josephine Sedlak  |  First Impressions 
Rating:
5.0

Great customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.

Edgar Herrera  |  First Impressions 
Rating:
5.0

The guy that works there, I believe his name was Steve, was so thorough and nice. I would definitely recommend this facility to friends and family.

anna berg  |  Overall Experience 
Rating:
3.0

I liked the inside storage. It was nice to pull into the facility to unload my car. The only problem was when the moving truck came, the lights hang to low for them to fully back in.

Ruth Ann Lieb  |  Overall Experience 
Rating:
3.0

No comments

John O’Malley  |  Overall Experience 
Rating:
5.0

Found it to be a pleasurable experience. Facility was well maintained and clean. Ample carts to help moving items and ample space to park truck and cars etc. Staff was very friendly and helpful.

Steven Salemi  |  Overall Experience 
Rating:
5.0

-

Paul Brazis  |  Overall Experience 
Rating:
4.0

Sending this request at 1;30 in the morning was not nice

jerome lidinsky  |  Overall Experience 
Rating:
5.0

Everybody was very helpful. And you can’t beat the deals. I will definitely recommend to a friend.

tim kessell  |  Overall Experience 
Rating:
5.0

The staff was very accommodating in our storage needs. Very helpful. Thank you.

geoffrey knoerzer  |  Overall Experience 
Rating:
2.0

This U haul storage made the decision the move out easy for us. And 2 occasion they ran the credit card on file without permission causing my account to go negative. I’m on disability,They didn’t care

Ronald Mierzwinski  |  Overall Experience 
Rating:
4.0

Never saw the facility, but everything came out of the boxes fine. Just a floor lamp was damaged. Overall a great experience with UHaul.

Mark Saladin  |  Overall Experience 
Rating:
2.0

YOU ASK FOR FEEDBACK & GIVE LIMITED SPACE TO DO SO THIS IS EXACTLY THE LOW LEVEL SERVICE RECEIVED & WHY I MOVED MY STUFF ELSEWHERE.DIRTY FACILITY UNFRIENDLY CHRGD DEBIT WITHOUT APPROVAL

TRUDY BRUSENBACH  |  Overall Experience 
Rating:
5.0

I used for a cross country move from Los Angeles to Chicago. Excellent staff, friendly and step by step explainations the whole time. Saved me $600 compared to other cube moving services. Highly rec.

Andrew Munao  |  Overall Experience 
Rating:
5.0

Didn't visit the office since they brought the boxes directly to my home. The driver was amazing and knew exactly what to do. I would highly recommend she get a raise and promotion if desired.

JOSHUA Taddeo  |  Overall Experience 
Rating:
5.0

Nice facility and courteous service.

allan birmantas jr.  |  Overall Experience 
Rating:
5.0

Move in and check out were easily facilitated

Amy Lester  |  Overall Experience 
Rating:
4.0

Very easy and simple, reasonably priced.

Zach Allen  |  Overall Experience 
Rating:
4.0

Thank you!

RACHEL OSTROW  |  Overall Experience 
Rating:
5.0

Awesome experience!

Rebecca Calvert  |  Overall Experience 
Rating:
5.0

Staff was extremely friendly and very communicative. Always kept me up to date on the status of my UBoxes and everything was on time. Thank you!

Vivian Ta  |  Overall Experience 
Rating:
5.0

With so many other things to worry about it's nice to know your belongings are safe and secure. This is a quality facility. Thanks to you all, Brian

Brian Church  |  Overall Experience 
Rating:
5.0

Awesome...I will use this facility again.thanks

Kara Johnson  |  Overall Experience 
Rating:
5.0

Onsite staff and manager made the moving experience less stressful. Really nice facility.

Brian Wilson  |  Overall Experience 
Rating:
5.0

excellent service

ED FETINGIS  |  Overall Experience 
Rating:
5.0

I have told everyone I know about U-Haul for moving & storage! They were accommodating to our schedule, even when we had to change things. All arrived safe and sound in our U-Boxes. THANK YOU!

terri sorrentiano  |  Overall Experience 
Rating:
5.0

THEY WERE FRIENDLY, TOOK CARE OF ALL MY CONCERNS RIGHT AWAY, AND SMILED NO MATTER HOW TRIVIAL.

Karla Kanzer  |  Overall Experience 
Rating:
5.0

The driver Antoinette was especially helpful and accommodating! Caleb on the phones was great too.

kathryn lynd  |  Overall Experience 
Rating:
5.0

Thanks!

Kevin Stephens  |  Overall Experience 
Rating:
5.0

great experience

Alexander Pesmenski  |  Overall Experience 
Rating:
5.0

Caleb Thompson is awsome! He was knowledgeable, helpful and had a great sense of humor. Best Uhaul facility I've ever used.

Russell Wertz  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top