Comentarios del cliente para U-Haul Moving & Storage at McCullom Lake

Considering the virus times we are going thru; you have enhanced the experience by putting safety measures in place to make everyone feel at ease. Great Job

I can’t remember who helped me but I was there right before close on a Sunday and needed a unit right away, and he was very helpful, quick, and informative about everything I needed to know!

Keep up the good work

Excellent customer service and rapport. I should have picked up from there as well. I noticed the staff members tag said store owner, And he was very helpful.

Professional, friendly staff. Fast check out / check in process . Workers practiced caution and self distance, made us feel comfortable during this covid 19 pandemic . The staff there did a really good job . I would say A+ , 5 stars . Gladly recommended this location.

Was able to book a truck and pick it up same day. Staff was super friendly and helpful.

The "outside of business hours" return process Was a total pain, but the McCullom Lake Uhaul location was awesome.

vey nice, friendly, no hassle, type drop off. Will use again as needed!

Free coffee and donuts ??

Everything went very smooth.

If you get a ticket with U-Haul you can’t have the right to defend yourself they will suspend your account and you won’t be able to rent a van because you want to prove your innocence.

As always courteous good service.

Very accommodating and sweet staff. Easy rental

There are no trash bins available for boxes and small items to be discarded when cleaning out the locker.

Perhaps check out the functionality of the equipment a little better. We lost time because the pigtail they were trying to use had a short in it. They tried a couple of different trailers but neither would work because they tried the same pigtail. If I hadn't had the uhaul plug which lights up to show it had power they were about to say the problem was in my vehicle. But the got another pigtail and it worked fine.

Good service as always by U Haul

More employee's at the front desk

Great staff, always very helpful and friendly. I use these service all the time and I am a local REALTOR who ALWAYS recommends this location.

Very fast and really helpful!

It does the job. Some of the things u-haul puts into place, doesn’t make sense. 24 hour access is advertised everywhere but you pay extra. Staff is not needed with the swipe card And garage fob. I should not have to pay extra to access MY stuff in a facility that I pay for. I have had to speak with the staff at the front desk several times. They were very nice. There was always plenty of staffing when I visited. With that being said, anytime I called the store, I got the call center and was told they were too busy and they would never call back. I was told on many occasions that if anything was needed just to call. I have NEVER made it to the McHenry office. Only the call center.

Nothing When I pick up the truck It was nice and warm On a cold day. Thanks

Outstanding service!

Straps ratchets were rusty and difficult to use. Employees were very nice. Lost running lights half way across country, had to soend extra night on road because I coukdn’t drive at night

Friendly employees but rentals HVAC did not work.

You need to get the reservation/receipt system to work better. I never got my final receipt and one of the texts said I only had 4 hours when I scheduled 5.

Clean but not well maintained. The chair at the counter had a broken back that gave way when sat in.

People were nice and informative unit was clean

I'm a big guy and at 6'2" its very uncomfortable to drive In your vehicles.

Excellent service

Hey the check on guy a heated jacket , it was cold out and the guys ears were cold and reds

Thanks

Online process is terrible

Clean, secure, friendly, helpful.

Always fast pickup and drop off. The guys are great and pleasant to work with.

Easy booking online, easy pickup and easy drop off! Couldn't have been any easier, and courteous staff!

The truck we rented was badly in need of an alignment. I rent the largest storage space at this facility and was not offered a discount on the rental. I used to rent a storage space at the Crystal Lake facility which is much easier to get in and out of and the rental vehicles were in much better condition.

The people at this location were excellent and very nice and really know their business.

The staff was very helpful and friendly. I will use this location again. The rental was quick and easy with no problems Van was clean & well maintained.

Friendly quick service. I have used them a few times. I have never had a issue.

Nothing--it was great

very nice people on both ends of Haul!

Very friendly.

Both Uhaul reps were extremely friendly and helpful. Was a great experience and will certainly be renting agin in the future. Thanks !

UHaul storage perfect for us, climate controlled unit. Cleared clutter out of our home so we could sell it. No problem closing acct. 2 mos. later. We bought & used their boxes - they have many sizes.

The truck I rented was basically new and the rental process was easy. I had a good experience and will definetly rent another truck in the future.

Truck was omit just didn't drive well! I suggest the front end be checked it was a constant fight to keep it in the lane! Other than that the truck was fine.

The U-Haul service desk employees were friendly, professional and efficient. The vehicle and paperwork was all ready for me when I arrived. The return was easy (the employee came out to meet me as I drove up).

Offer closer pick up locations to home.

Staff was very helpful

MY UBOX WAS 2 WEEKS LATE

Be honest!!!!!!!!

The people at the location did a great job, but I started off the process using your Truck Share app/program. The whole process for that was confusing and overly complicated. If you are going to make people jump through hoops to identify themselves through the app, force them to do that before they can even rent the truck. A pre-registration process would be way smoother than trying to take a picture of myself in a cold, dark car at night and then standing in 20 degree weather outside the truck while the person on the other end of the app is rejecting these poorly thought out identification processes.

Very pleased with our experience.

Fantastic staff and facility.

Very nice employees at the McCullom Lake facility.

clean well maintained easy in and out

clean and adequate

Thank you

1st time using storage , so I was surprised how clean the facility is. The only issue I had was not enough flat carts.

I only wish that I could have gotten myself into my unit after hours but everything else was fantastic

Caleb was very helpful and took the time to make sure I got what I needed

Thank you.

There is an area where people just dump unwanted stuff. Becomes unsightly. Should be able to get to your storage unit even if the office isn’t open. Should get a refund if you move out early.

Professional,personable,and ACCURATE EVERY ONE DESERVES A RAISE IN 💰

Changed our order a million times and they gave us their recommendation based on what we were trying to accomplish

A person was added to my account without permission. Given personal information (unit number, pay date, credit card being used to pay) also without permission. Complete violation of trust!!

knowledgeable, friendly

Great facility and wonderful staff

Only issue was driving into car section - very tight with SUV’s!

Questions were always answered

I was happy with everything thank you

Great place to store your stuff. Clean facility, easy in and out, friendly and helpful staff. I give it an 11.

Facility was clean and easy to maneuver through.

The manager was helpful when I first got my storage unit, and the rest of the staff was helpful when I closed it out a year later.

Very happy with everything. Will use you again.

went very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well done

I was disappointed to find out upon moving out that the remainder of the months rent would not be refunded to me. As I asked this question at move in and was told a prorated amount would be refunde.

Easy in....easy out....not one problem. Never had to worry about the goods that we were storing.

A great place to store your stuff!

Great staff, super clean facilities

the best

The facility and unit were clean, and the staff was very helpful with showing us the security procedure for checking in and out. Moving supplies can be purchased in the office which is convenient.

Great customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.

The guy that works there, I believe his name was Steve, was so thorough and nice. I would definitely recommend this facility to friends and family.

I liked the inside storage. It was nice to pull into the facility to unload my car. The only problem was when the moving truck came, the lights hang to low for them to fully back in.

No comments

Found it to be a pleasurable experience. Facility was well maintained and clean. Ample carts to help moving items and ample space to park truck and cars etc. Staff was very friendly and helpful.

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Sending this request at 1;30 in the morning was not nice

Everybody was very helpful. And you can’t beat the deals. I will definitely recommend to a friend.

The staff was very accommodating in our storage needs. Very helpful. Thank you.

This U haul storage made the decision the move out easy for us. And 2 occasion they ran the credit card on file without permission causing my account to go negative. I’m on disability,They didn’t care

Never saw the facility, but everything came out of the boxes fine. Just a floor lamp was damaged. Overall a great experience with UHaul.

YOU ASK FOR FEEDBACK & GIVE LIMITED SPACE TO DO SO THIS IS EXACTLY THE LOW LEVEL SERVICE RECEIVED & WHY I MOVED MY STUFF ELSEWHERE.DIRTY FACILITY UNFRIENDLY CHRGD DEBIT WITHOUT APPROVAL

I used for a cross country move from Los Angeles to Chicago. Excellent staff, friendly and step by step explainations the whole time. Saved me $600 compared to other cube moving services. Highly rec.

Didn't visit the office since they brought the boxes directly to my home. The driver was amazing and knew exactly what to do. I would highly recommend she get a raise and promotion if desired.

Nice facility and courteous service.

Move in and check out were easily facilitated

Very easy and simple, reasonably priced.

Thank you!

Awesome experience!

Staff was extremely friendly and very communicative. Always kept me up to date on the status of my UBoxes and everything was on time. Thank you!

With so many other things to worry about it's nice to know your belongings are safe and secure. This is a quality facility. Thanks to you all, Brian

Awesome...I will use this facility again.thanks

Onsite staff and manager made the moving experience less stressful. Really nice facility.

excellent service

I have told everyone I know about U-Haul for moving & storage! They were accommodating to our schedule, even when we had to change things. All arrived safe and sound in our U-Boxes. THANK YOU!

THEY WERE FRIENDLY, TOOK CARE OF ALL MY CONCERNS RIGHT AWAY, AND SMILED NO MATTER HOW TRIVIAL.

The driver Antoinette was especially helpful and accommodating! Caleb on the phones was great too.

Thanks!

great experience

Caleb Thompson is awsome! He was knowledgeable, helpful and had a great sense of humor. Best Uhaul facility I've ever used.