Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Caleb, GM was very friendly & made my experience very pleasant. The pickup truck was clean, ready, and parked at the front door when I arrived. I have rented from this location several times in the past & just like this rental experience all were very positive. I recommend renting equipment from them and will continue to do so for all my rental needs!
DAVID J.
Clasificación:
5.0
El cliente no dejó un comentario.
Anthony S.
Clasificación:
5.0
El cliente no dejó un comentario.
CHARLES V.
Clasificación:
5.0
First time using the mobile pickup/return and I loved it. So easy.
Jordan L.
Clasificación:
3.0
We left without blankets and furniture dolly. We were told our account would be credited but that has not happened.
LISA ELAYNE L.
Clasificación:
5.0
Nada
STEVEN R.
Clasificación:
5.0
El cliente no dejó un comentario.
SARAH G.
Clasificación:
5.0
El cliente no dejó un comentario.
TESSA B.
Clasificación:
5.0
El cliente no dejó un comentario.
LEE S.
Clasificación:
5.0
El cliente no dejó un comentario.
Donald S.
|
Online Move In
Clasificación:
3.0
El cliente no dejó un comentario.
Randall P.
Clasificación:
5.0
El cliente no dejó un comentario.
Jeanette H.
|
First Impressions
Clasificación:
4.0
I had the same gentleman thru the whole process. Was very friendly and thoughtful. The process was quick and easy.
LINDA B.
Clasificación:
4.0
El cliente no dejó un comentario.
Lisa P.
Clasificación:
5.0
Very friendly staffâââââ
TIMOTHY C.
Clasificación:
5.0
El cliente no dejó un comentario.
DANIEL H.
Clasificación:
5.0
El cliente no dejó un comentario.
Susan W.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
MARIA P.
Clasificación:
5.0
El cliente no dejó un comentario.
DALE P.
Clasificación:
5.0
I felt safe there as well. Good security
Karen E.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
PAUL O.
Clasificación:
5.0
El cliente no dejó un comentario.
Sarah W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JOSEPH Z.
Clasificación:
5.0
El cliente no dejó un comentario.
LAWRENCE E.
Clasificación:
5.0
El cliente no dejó un comentario.
THOMAS M.
Clasificación:
5.0
El cliente no dejó un comentario.
KYMBERLY G.
Clasificación:
5.0
El cliente no dejó un comentario.
Susan S.
|
Overall Experience
Clasificación:
5.0
everything went great
JOHN K.
Clasificación:
5.0
I checked in on line so easy to use... excellent experience!!
KEN K.
Clasificación:
5.0
Staff as very helpful got me a month free for storage...showed me how to use the facility and key card. Was very helpful. Also rented a truck on line everything went smoothly with that...
KEN K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Beverely V.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID C.
Clasificación:
4.0
El cliente no dejó un comentario.
MARK B.
Clasificación:
1.0
Enter customer info correctly next time
RAMON B.
Clasificación:
5.0
Great clean, freindly place
Jacob M.
Clasificación:
5.0
All staff were polite and helpful, but Caleb in particular was outstanding! I was impressed w the security. Everything was always clean and well maintained. If I had any problems with my lock(not the slide bar) the staff were always helpful. I will definitely recommend Uhaul McHenry storage!
Deborah H.
|
Overall Experience
Clasificación:
5.0
Prompt service-no problems!
JULIA S.
Clasificación:
4.0
El cliente no dejó un comentario.
Randy P.
Clasificación:
5.0
El cliente no dejó un comentario.
Rebekah O.
Clasificación:
5.0
Great service and facility
Brian M.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Michael D.
Clasificación:
5.0
El cliente no dejó un comentario.
THOMAS R.
Clasificación:
5.0
El cliente no dejó un comentario.
DEBRA S.
Clasificación:
4.0
The counter was very busy due to being near the end of the month. Staff handled the long line with positive and helpful manner. My only complaint was the near hour long wait in line.
Ronald B.
Clasificación:
5.0
Gracias
RONALD G.
Clasificación:
5.0
El cliente no dejó un comentario.
Sandra T.
Clasificación:
2.0
The guy knew they had 20 reservations for 9am and yet there were only 2 people there to assist customers. Not to mention that part of their system was down which made it even worse. Several customers walked out.
OSCAR S.
Clasificación:
5.0
El cliente no dejó un comentario.
NANCY B.
Clasificación:
1.0
El cliente no dejó un comentario.
JEFFERY C.
Clasificación:
5.0
The agent was friendly and helpful. The trailer performed perfectly. Will use Uhaul again. Good work!!
RALPH L.
Clasificación:
5.0
Fast service and we brought the truck back on the wire ( due time ) and were checked out quickly effortlessly and painlessly... Great experience.... We will be back
dan J.
Clasificación:
5.0
Nice staff. Easy check in and out.
TREVOR B.
Clasificación:
5.0
El cliente no dejó un comentario.
Ralph D.
Clasificación:
5.0
El cliente no dejó un comentario.
JEFFREY S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Anthony G.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
LAURIE R.
Clasificación:
5.0
El cliente no dejó un comentario.
ADAM D.
Clasificación:
5.0
El cliente no dejó un comentario.
Sean G.
Clasificación:
4.0
El cliente no dejó un comentario.
ROBERT C.
Clasificación:
5.0
El cliente no dejó un comentario.
STANLEY E.
Clasificación:
5.0
El cliente no dejó un comentario.
SHELLI B.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
PATRICK S.
Clasificación:
5.0
El cliente no dejó un comentario.
JAMES B.
Clasificación:
5.0
El cliente no dejó un comentario.
Alexis H.
|
Overall Experience
Clasificación:
5.0
Nice place to store
JOSEPH F.
|
First Impressions
Clasificación:
5.0
As usual, McHenry U haul was perfect!!!
GARY W.
Clasificación:
3.0
El cliente no dejó un comentario.
krystal w.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Paul S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ANTHONY G.
Clasificación:
5.0
El cliente no dejó un comentario.
ERIK D.
Clasificación:
5.0
Staff was knowledgeable and helpful. We literally arrived at one minute before closing time. He never hesitated to help us pickup the trailer. We were quickly hooked up and on our way.
MELISSA S.
Clasificación:
4.0
I cannot contact customer service the phone keeps ringing saying the wait time is 20 minutes. I waited over an hour trying to talk to somebody regarding my bill.
DANIEL R.
Clasificación:
5.0
Always well taken care of,great staff
KEVIN W.
Clasificación:
5.0
El cliente no dejó un comentario.
PAMELA L.
Clasificación:
5.0
I've had to rent space for the last 4 years and each time I need to accommodate a new option for me needs, I receive excellent service. I trust the operation and location and highly recommend McHenry UHALL for storage and utility vehicle rentals.
LISA B.
Clasificación:
5.0
Very easy to work with and great service
JONI P.
Clasificación:
5.0
El cliente no dejó un comentario.
KEVIN S.
Clasificación:
5.0
El cliente no dejó un comentario.
KYLE P.
Clasificación:
5.0
El cliente no dejó un comentario.
Robert P.
Clasificación:
5.0
Needs more larger units. I was able to get a Mid size unit and I'm on a waiting list for a larger one. Staff was very helpful and polite. Not pushy at all like other storage units I looked into.
Michael G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Keven H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
BRETT H.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Leonard S.
Clasificación:
5.0
All-around great experience for what we needed.
DAVID S.
|
Overall Experience
Clasificación:
5.0
For the trailers to pull a car I think you guys should put a winch on them just in case you can't get the car up there. Everything thing was great. The guy that help me was outstanding.
DANNY S.
Clasificación:
4.0
El cliente no dejó un comentario.
Nelson C.
Clasificación:
5.0
El cliente no dejó un comentario.
Jacqueline S.
Clasificación:
4.0
El cliente no dejó un comentario.
Robert E.
Clasificación:
5.0
El cliente no dejó un comentario.
DAVID A.
Clasificación:
5.0
Great customer service and easy to rent a truck.
JOSE D.
Clasificación:
5.0
El cliente no dejó un comentario.
EDWARD L.
Clasificación:
5.0
El cliente no dejó un comentario.
CHARLES T.
Clasificación:
5.0
El cliente no dejó un comentario.
Renilo B.
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN D.
Clasificación:
5.0
El cliente no dejó un comentario.
Michael C.
Clasificación:
4.0
El cliente no dejó un comentario.
PAUL M.
Clasificación:
5.0
El cliente no dejó un comentario.
ERICA O.
Clasificación:
5.0
El cliente no dejó un comentario.
Christopher E.
Clasificación:
5.0
All good like always
Gregory W.
Clasificación:
5.0
Everything was perfect used you before and would use you again! ðŸ‘ðŸ»
CHARLES F.
Clasificación:
5.0
El cliente no dejó un comentario.
JEFFERY A.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Gerald K.
Clasificación:
5.0
McHenry location was very good to me in and out no problems I rented a 15 foot truck to move some couches and everything was flawless from start to finish 5 stat uhaul McHenry
JOHN R.
Clasificación:
5.0
Staff on site were quick to find available storage units on site and to provide me a few choices to pick from. Overall the staff were professional, quick and friendly. I would recommend this facility to store my items in the future.
William S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
PAMELA W.
Clasificación:
5.0
El cliente no dejó un comentario.
GARY O.
Clasificación:
5.0
Service was great when I signed up for the unit. It was easy to get in and out when I needed something. Always clean and the temp controlled portion was as it should be temp wise so you got what you paid for. Closing out the account was also super easy and no hassles. Overall really great rental experience.
Laura L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Alexis H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Scott L.
Clasificación:
5.0
El cliente no dejó un comentario.
WAYNE H.
Clasificación:
5.0
Very happy with the experience. Called and told the guy what I needed. Told me they'd have one next morning at 9. It was. Went off without a hitch. Rented a pickup and a auto transport. Handled great.
ROBERT M.
Clasificación:
5.0
El cliente no dejó un comentario.
ALAN C.
Clasificación:
5.0
Great people to work with
Greg W.
Clasificación:
5.0
El cliente no dejó un comentario.
Christopher M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
MICHAEL V.
Clasificación:
5.0
El cliente no dejó un comentario.
CHRISTOPHER M.
Clasificación:
5.0
El cliente no dejó un comentario.
Patrick S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Alan C.
|
Online Move In
Clasificación:
5.0
I asked about renting a truck to move my household goods to my new home in Florida and was told I might have to travel 50 miles to pick up the truck.. Downer. Why can't they get it to m Henry for m pick up?
CLIFFORD N.
Clasificación:
4.0
The bathrooms need constantly cleaning. The floors are only washed down periodically and you had a great housekeeper you never should have let go. Hope that helps!
Susie F.
|
Overall Experience
Clasificación:
5.0
No improvement necessary
Greg W.
Clasificación:
5.0
N/C
Christopher T.
Clasificación:
4.0
El cliente no dejó un comentario.
CHRISTOPHER M.
Clasificación:
5.0
El cliente no dejó un comentario.
John L.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
ASHLEY W.
Clasificación:
5.0
El cliente no dejó un comentario.
MARGERY D.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Charlene M.
Clasificación:
1.0
Key card worked about 15% of the time. Employees have a serious lack of integrity; had excuses for everything. It was almost comical listening to their excuses, as if they're intelligent. Will never be back. Recommend you look at training program for the employees, or letting them go.
David K.
|
Overall Experience
Clasificación:
3.0
El cliente no dejó un comentario.
Alexander L.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
ROBERT R.
|
Overall Experience
Clasificación:
5.0
Great experience. Thank you
TRACY S.
|
Overall Experience
Clasificación:
5.0
Clarification of how to return. Avoid walking in and standing in line to be told to see the guy outside that wasn't there when i arrived. No big deal though.
JOSEPH D.
Clasificación:
5.0
El cliente no dejó un comentario.
Mark D.
|
Overall Experience
Clasificación:
5.0
Ninguno
DAVID L.
|
First Impressions
Clasificación:
5.0
The staff is outstanding!
PATRICIA B.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Mitchell C.
|
Overall Experience
Clasificación:
5.0
Easy in and out. Covered loading and unloading. Very clean and secure.
DOUGLAS M.
|
First Impressions
Clasificación:
5.0
Caleb was great! Thank you for an awesome experience!
Allison S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kurt V.
|
First Impressions
Clasificación:
5.0
Very helpful staff made the move in easy
Paul S.
|
First Impressions
Clasificación:
5.0
Mike shop is Great
BRANDON D.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Marcie G.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
suzanne t.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Gina S.
|
First Impressions
Clasificación:
4.0
Very helpful staff
Donald J.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Sandra W.
|
First Impressions
Clasificación:
5.0
The representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.
Kris C.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Kim S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Luis S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Elizabeth M.
|
Overall Experience
Clasificación:
5.0
Caleb and other employees were helpful and courteous. Caleb is s good listener and his customer service is excellent.
Deborah H.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Andrew O.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
JAMES M.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Bob P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Kathleen W.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jerry K.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Veronica R.
|
Overall Experience
Clasificación:
5.0
Customer service rep was informative and answered all my questions. He walked me through the facility and showed me the unit I am renting. I appreciated his time and help! Very good service!
Kathleen W.
|
First Impressions
Clasificación:
5.0
Clean and safe
Bill S.
|
Overall Experience
Clasificación:
5.0
Excellent facility
Malgorzata l.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Magaret M.
|
Overall Experience
Clasificación:
5.0
The staff was very kind and friendly
Stephanie C.
|
First Impressions
Clasificación:
5.0
very nice storage facility and easy to load/unload
John L.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Rogelio R.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Jack B.
|
Overall Experience
Clasificación:
5.0
Customer service was great!
Carli N.
|
First Impressions
Clasificación:
4.0
My only complaint was that we were billed for the next month on June 18th. We had the unit empty on the 20th and came to find out that there is no refund. So now we have an empty storage unit for a month. Overall experience was great.
BRad P.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
TIFFANY D.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Emory S.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Mitchell C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
THOMAS F.
|
First Impressions
Clasificación:
5.0
Staff was very nice and helpful
Stacy B.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Sara C.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Joe U.
|
First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
Philip G.
|
Overall Experience
Clasificación:
5.0
Thank you to your staff especially Caleb and I'm sorry I did not get the name of the lady that maintained the units and facility as well blonde hair very nice lady . She was so helpful as well.
Helen O.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Robert I.
|
First Impressions
Clasificación:
5.0
I can’t remember who helped me but I was there right before close on a Sunday and needed a unit right away, and he was very helpful, quick, and informative about everything I needed to know!
Megan K.
|
First Impressions
Clasificación:
5.0
El cliente no dejó un comentario.
Phil S.
|
Overall Experience
Clasificación:
4.0
El cliente no dejó un comentario.
Julie C.
|
Overall Experience
Clasificación:
4.0
There are no trash bins available for boxes and small items to be discarded when cleaning out the locker.
Josephine S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Larea S.
|
Overall Experience
Clasificación:
2.0
It does the job. Some of the things u-haul puts into place, doesn't make sense. 24 hour access is advertised everywhere but you pay extra. Staff is not needed with the swipe card And garage fob. I should not have to pay extra to access MY stuff in a facility that I pay for. I have had to speak with the staff at the front desk several times. They were very nice. There was always plenty of staffing when I visited. With that being said, anytime I called the store, I got the call center and was told they were too busy and they would never call back. I was told on many occasions that if anything was needed just to call. I have NEVER made it to the McHenry office. Only the call center.
Eric C.
|
Overall Experience
Clasificación:
5.0
People were nice and informative unit was clean
Michael W.
|
First Impressions
Clasificación:
5.0
Excellent service
Malgorzata l.
|
First Impressions
Clasificación:
5.0
Clean, secure, friendly, helpful.
LAURIE H.
|
Overall Experience
Clasificación:
5.0
Very friendly.
Becky M.
|
First Impressions
Clasificación:
5.0
UHaul storage perfect for us, climate controlled unit. Cleared clutter out of our home so we could sell it. No problem closing acct. 2 mos. later. We bought & used their boxes - they have many sizes.
Diane K.
|
Overall Experience
Clasificación:
5.0
Staff was very helpful
John T.
|
Overall Experience
Clasificación:
5.0
Very pleased with our experience.
Richard A.
|
Overall Experience
Clasificación:
5.0
Fantastic staff and facility.
Robert B.
|
Overall Experience
Clasificación:
5.0
Very nice employees at the McCullom Lake facility.
Mel L.
|
Overall Experience
Clasificación:
5.0
clean well maintained easy in and out
Mitchell R.
|
Overall Experience
Clasificación:
4.0
clean and adequate
Michael S.
|
Overall Experience
Clasificación:
5.0
Gracias
Christopher S.
|
First Impressions
Clasificación:
4.0
1st time using storage , so I was surprised how clean the facility is. The only issue I had was not enough flat carts.
Alice R.
|
First Impressions
Clasificación:
4.0
I only wish that I could have gotten myself into my unit after hours but everything else was fantastic
Sheri R.
|
Overall Experience
Clasificación:
5.0
Caleb was very helpful and took the time to make sure I got what I needed
Diane M.
|
First Impressions
Clasificación:
5.0
Gracias.
Darren R.
|
Overall Experience
Clasificación:
4.0
There is an area where people just dump unwanted stuff. Becomes unsightly. Should be able to get to your storage unit even if the office isn't open. Should get a refund if you move out early.
David M.
|
Overall Experience
Clasificación:
1.0
A person was added to my account without permission. Given personal information (unit number, pay date, credit card being used to pay) also without permission. Complete violation of trust!!
Lauren S.
|
First Impressions
Clasificación:
5.0
knowledgeable, friendly
Yvonne P.
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First Impressions
Clasificación:
5.0
went very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well done
Sig S.
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First Impressions
Clasificación:
5.0
The facility and unit were clean, and the staff was very helpful with showing us the security procedure for checking in and out. Moving supplies can be purchased in the office which is convenient.
Josephine S.
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First Impressions
Clasificación:
5.0
Great customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.
Edgar H.
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First Impressions
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