Comentarios de los clientes para U-Haul Moving & Storage at McCullom Lake

This is the 3rd time I have rented a truck they are great at this location very fast and friendly

Caleb and other employees were helpful and courteous. Caleb is s good listener and his customer service is excellent.

None

We arrived in McHenry later than expected (after this location's 8pm closing time) -- but, because we needed access to the storage we had reserved, the young man stayed to get us situated. VERY much appreciated!!

fast, no issues

make sure if person on the phone “quotes you how many days and I price it should match with the person at the store tells you I was told if I bring it back Sunday night by five I would not be charged an extra day and i was

Nothing! Was a great experience!!

Be more attentive watching for return of equipment. We waited in the bay for some time before entering the store for assistance.

Contacting the on site staff could be made easier, instead of reaching a uhaul call center when calling the local number.

Service was wonderful.

Super fast check-in. Thanks!

Very easy to work with and good rates for truck rentals. Would definitely use again and recommend.

Dont out a customer in a vehicle that's gonna break down 3 times in 25 hrs. I slent 7 hrs tital waiting for AAA

Very pleasant experience, Jimmy was a great guy, helped load the trailer, checking out all the lights. Very professional, enough said, Doc out!

Truck was perfect, the staff was very helpful and could not have been nicer.

Human I dealt with was very helpful and friendly. Covid and social distancing guidlelines were followed :-)

The inside of the windshield needed cleaning. Other than that, nothing wrong. Phone checking and return worked without problems.

Jacob and Caleb were AWESOME! They made our move across country successful and even enjoyable! Thank you, JR and Caleb!!!

Nothing

Excellent

Everything great

Very happy no issues with truck friendly staff quick service. Thanks

Everything was great!

I THINK YOU GUYS HAVE GOT IT NAILED DON'T THINK THERE'S ANY IMPROVEMENTS NECESSARY

Great experience.

Sales associate was nice and helpful.

I was absolutely pleased with my pickup and drop off of the trailer I rented.

Called to reserve a truck. Everything seemed smooth, I gave the representative I was originally talking to my phone # and email. I was transferred to a different representative to finish the appointment. The 2nd representative confirmed everything then sent me a text and email. I never received it. When 2nd representative went to confirm my account information, representative stated my ex's phone number and email address. So then I had my ex texting me. That was not a comfortable experience. 2nd representative apologized and said information was changed and I should be all good to show up at my location, use the website, and get my key from the lock box. While waiting before I went to pick up the truck I called another representative to help guide me through the process because I was still unable to log in and confirm that I had a reservation. 3rd representative was helpful, showed me how to log in with the proper name. When I showed up at location I was still unable to access my account. I called a 4th representative to help me and I explained that my ex's information was still attached to my name and that this was likely the reason I could not get the code for the lock box and pick up the truck. 4th representative said to hold on and would transfer me to a specialist. When I was transferred U-Haul said that my call was terminated. Called for a 5th time, with a 5th representative. At this point my phone is losing battery life because I have been on the phone for so long. I was also quite upset. Had to use my friends phone to call otherwise my phone would have lost power. Which it would have because the call was 43 minutes to resolve the problem of changing my reservation to my phone number and email. Luckily my phone did not lose power and I was able to get the truck. Terribly though, I was on the phone for about 2 hours before I could get the truck. The original call that was placed was given my number and email. I am unsure why this information was not transferred or confirmed by 2nd representative, or why it took so long to resolve the issue. It was stated that all calls are recorded. I do hope U-Haul listens to the calls. I even asked 5th representative if I would be receiving a discount because of all the hassle. Losing two hours of the night. From my experience I would never suggest to someone to order a U-Haul threw phone service, and neither will my friend who was with me.

Only problem we ever have with u-haul is the hold times in the initial phone call to make the reservation.

Quick and easy drop off!

Your automated phone tree system is the worst !, Other then that I was very impressed with you team in Woodstock GA They are the best!!

I didn't have an appointment, I was in a desperate need to get arable moved and U-Haul lived up to their advertisement! They are here to help! Within just a few minutes they had a truck ready for me right outside the door ready to go and my day went smoother than I planned it. I greatly appreciate having U-Haul as part of my community.

The truck I rented was old, and had front suspension issues. The truck would be dangerous on an expressway. Additionally I expressly said I would be returning the truck after hours. I was told no problem. Get our app and you can check the truck back in. I did get the app, but was unable to complete the check in. App and website showed no reservations, unable to check-in. I had to make an additional btrip to the office the next day to return the keys. The location itself was nice and the staff was helpful.

Staff was fine. Truck was filthy. Not at all clean. Pretzels , papers, even somebody's Bluetooth ear pierce. Plus literally sticky everywhere. Seats dirty, cup holders all full of crap. Outside truck was filthy. Windshield/ headlights full of Bugs. Worse of all , obviously no kind of Covid prep at all. I had to ask the staffer to at least wipe down the inside so I could then take the truck home and spent 30 minutes cleaning the truck. The airlines, the rental car companies, the car dealers, the railroad all have pamphlets describing in detail what Covid prep they do before any customer comes near their product or get aboard. Uhaul gave us a filthy dirty germ filled truck to drive across the country in. And charged us over $800!!! And when I asked about it, the answer was “I guess I can brush it out for you” What are you going to do about it. ?!

N/A

All was great, thanks!!

Better customer service and get rid of that 24/7 pick up and drop off because it's garbage and nerve reckoning Also ensure your employees to make sure that they check they inventory throughly and make sure what they have on the lot ! I will not be using UHAul no more poor customer service , dirty equipment , and not getting done in a timely manner time to go to a company that is going to appreciate my business and not take my money and don't show some appreciation and customer service Caleb manager need to do more so sadd !!!

Knowledgeable and very helpful.....even changed a fuse in my car

We expected to pick up our rental from the Spring Grove location but was switched to McHenry.

The individual that signed out the equipment was thorough in his securing the trailer and answering any questions regarding its use. An all together nice guy too.

We made the reservation over the phone. We would have liked an email confirmation afterwards to remind us of the pick up time and drop off time and the costs for the rental.

Inside windshield was pretty dirty we could barely see out

Customer service rep was informative and answered all my questions. He walked me through the facility and showed me the unit I am renting. I appreciated his time and help! Very good service!

The gentleman that checked me in was great, made sure all my questions were answered. Even had to wait to eat his lunch to help me.

Slightly wider & longer flatbed carts would be nice

Clean and safe

Excellent facility

The staff was very kind and friendly

very nice storage facility and easy to load/unload

Customer service was great!

My only complaint was that we were billed for the next month on June 18th. We had the unit empty on the 20th and came to find out that there is no refund. So now we have an empty storage unit for a month. Overall experience was great.

Staff was very nice and helpful

Thank you to your staff especially Caleb and I’m sorry I did not get the name of the lady that maintained the units and facility as well blonde hair very nice lady . She was so helpful as well.

I can’t remember who helped me but I was there right before close on a Sunday and needed a unit right away, and he was very helpful, quick, and informative about everything I needed to know!

There are no trash bins available for boxes and small items to be discarded when cleaning out the locker.

It does the job. Some of the things u-haul puts into place, doesn’t make sense. 24 hour access is advertised everywhere but you pay extra. Staff is not needed with the swipe card And garage fob. I should not have to pay extra to access MY stuff in a facility that I pay for. I have had to speak with the staff at the front desk several times. They were very nice. There was always plenty of staffing when I visited. With that being said, anytime I called the store, I got the call center and was told they were too busy and they would never call back. I was told on many occasions that if anything was needed just to call. I have NEVER made it to the McHenry office. Only the call center.

People were nice and informative unit was clean

Excellent service

Clean, secure, friendly, helpful.

Very friendly.

UHaul storage perfect for us, climate controlled unit. Cleared clutter out of our home so we could sell it. No problem closing acct. 2 mos. later. We bought & used their boxes - they have many sizes.

Staff was very helpful

Very pleased with our experience.

Fantastic staff and facility.

Very nice employees at the McCullom Lake facility.

clean well maintained easy in and out

clean and adequate

Thank you

1st time using storage , so I was surprised how clean the facility is. The only issue I had was not enough flat carts.

I only wish that I could have gotten myself into my unit after hours but everything else was fantastic

Caleb was very helpful and took the time to make sure I got what I needed

Thank you.

There is an area where people just dump unwanted stuff. Becomes unsightly. Should be able to get to your storage unit even if the office isn’t open. Should get a refund if you move out early.

Professional,personable,and ACCURATE EVERY ONE DESERVES A RAISE IN 💰

Changed our order a million times and they gave us their recommendation based on what we were trying to accomplish

A person was added to my account without permission. Given personal information (unit number, pay date, credit card being used to pay) also without permission. Complete violation of trust!!

knowledgeable, friendly

Great facility and wonderful staff

Only issue was driving into car section - very tight with SUV’s!

Questions were always answered

I was happy with everything thank you

Great place to store your stuff. Clean facility, easy in and out, friendly and helpful staff. I give it an 11.

Facility was clean and easy to maneuver through.

The manager was helpful when I first got my storage unit, and the rest of the staff was helpful when I closed it out a year later.

Very happy with everything. Will use you again.

went very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well done

I was disappointed to find out upon moving out that the remainder of the months rent would not be refunded to me. As I asked this question at move in and was told a prorated amount would be refunde.

Easy in....easy out....not one problem. Never had to worry about the goods that we were storing.

A great place to store your stuff!

Great staff, super clean facilities

the best

The facility and unit were clean, and the staff was very helpful with showing us the security procedure for checking in and out. Moving supplies can be purchased in the office which is convenient.

Great customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.

The guy that works there, I believe his name was Steve, was so thorough and nice. I would definitely recommend this facility to friends and family.

I liked the inside storage. It was nice to pull into the facility to unload my car. The only problem was when the moving truck came, the lights hang to low for them to fully back in.

No comments

Found it to be a pleasurable experience. Facility was well maintained and clean. Ample carts to help moving items and ample space to park truck and cars etc. Staff was very friendly and helpful.

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Sending this request at 1;30 in the morning was not nice

Everybody was very helpful. And you can’t beat the deals. I will definitely recommend to a friend.

The staff was very accommodating in our storage needs. Very helpful. Thank you.

This U haul storage made the decision the move out easy for us. And 2 occasion they ran the credit card on file without permission causing my account to go negative. I’m on disability,They didn’t care

Never saw the facility, but everything came out of the boxes fine. Just a floor lamp was damaged. Overall a great experience with UHaul.

YOU ASK FOR FEEDBACK & GIVE LIMITED SPACE TO DO SO THIS IS EXACTLY THE LOW LEVEL SERVICE RECEIVED & WHY I MOVED MY STUFF ELSEWHERE.DIRTY FACILITY UNFRIENDLY CHRGD DEBIT WITHOUT APPROVAL

I used for a cross country move from Los Angeles to Chicago. Excellent staff, friendly and step by step explainations the whole time. Saved me $600 compared to other cube moving services. Highly rec.

Didn't visit the office since they brought the boxes directly to my home. The driver was amazing and knew exactly what to do. I would highly recommend she get a raise and promotion if desired.

Nice facility and courteous service.

Move in and check out were easily facilitated

Very easy and simple, reasonably priced.

Thank you!

Awesome experience!

Staff was extremely friendly and very communicative. Always kept me up to date on the status of my UBoxes and everything was on time. Thank you!

With so many other things to worry about it's nice to know your belongings are safe and secure. This is a quality facility. Thanks to you all, Brian

Awesome...I will use this facility again.thanks

Onsite staff and manager made the moving experience less stressful. Really nice facility.

excellent service

I have told everyone I know about U-Haul for moving & storage! They were accommodating to our schedule, even when we had to change things. All arrived safe and sound in our U-Boxes. THANK YOU!

THEY WERE FRIENDLY, TOOK CARE OF ALL MY CONCERNS RIGHT AWAY, AND SMILED NO MATTER HOW TRIVIAL.

The driver Antoinette was especially helpful and accommodating! Caleb on the phones was great too.

Thanks!

great experience

Caleb Thompson is awsome! He was knowledgeable, helpful and had a great sense of humor. Best Uhaul facility I've ever used.