Customer Reviews for U-Haul Moving & Storage at Mayfield Rd

8,706 comentarios

3211 Mayfield Rd   Cleveland Heights, OH 44118
(Btwn Lee & Taylor)

(216) 397-8737

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(216) 397-8737

3211 Mayfield Rd
Cleveland Heights, OH 44118
(Btwn Lee & Taylor)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
4.0

For the return process, have a certified method of providing a receipt as proof of final payment and services rendered. After handing over the keys was told that's all I needed to do. When inquiring about a receipt, was told that they emailed it to me. I never received an email or any paperwork showing a receipt of finalized charges and payment in full.

Gary A. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA M. 
Clasificación:
4.0

Increased signage would be helpful that directs customers where to return equipment since trucks and trailers need to be returned on different sides of the building.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
4.0

The people at the location were great. I probably won't use uhaul again after my experience with the 24/7 mobile.

Rachel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA R. 
Clasificación:
1.0

Very upset only one person working the counter I was in line for almost an hour very disappointed I rent a lot of trucks from you guys I can't afford to sit in line for a hour

CHAIM E. 
Clasificación:
5.0

Everyone - every time - I have gone in to either get boxes for moving or to rent a truck (this past weekend) have been great. Very nice, knowledgeable, work out requests as quickly as possible, patient with questions. Drop off of vehicle was incredibly fast and efficient! ¡Excelente ubicación!

MAUREEN G. 
Clasificación:
5.0

Nothing...the process was like clockwork.

DARIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc H. 
Clasificación:
5.0

had excellent customer service and attentiveness from the staff, they made a stressful situation very manageable. I appreciate them so much.

Marc H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTJ L. 
Clasificación:
3.0

El cliente no dejó un comentario.

VLADIMIR I. 
Clasificación:
3.0

Raggedy loud truck

KRISTINA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sanjay S. 
Clasificación:
4.0

Make the after hours return a little simpler, it takes time to take and input info and pictures. It was pouring down raining, got totally soaked.

NICOLETTA J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Keep doing as you are! Efficient, productive and courteous!

ANDREYA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W. 
Clasificación:
4.0

Was a bit concerned about engine and transmission for one of the 10 ft trucks. Should be taken for some service. Otherwise, good deal and appreciated quick service and availability.

NAJLA N. 
Clasificación:
1.0

We reserved a truck a full day ahead for mobile pick up at 6am, but it was pushed back to 8am without us being notified.

DARIAN E. 
Clasificación:
2.0

My truck ended breaking down, definitely was unhappy. Made my move longer and wasn't able to get extra time with the truck to complete my move without being charged. But customer service was great at the location at the time of pickup.

NICOLE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONZA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yovan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETZMUN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda D. 
Clasificación:
3.0

They gave me the wrong truck so returning it was a huge pain

SAMUEL G. 
Clasificación:
5.0

Great customer service, fast check-in and return.

DUNCAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niobi D. 
Clasificación:
5.0

Incredibly helpful employees!

STEPHEN BRIAN B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Willenna B.  |  Overall Experience 
Clasificación:
5.0

The staff is fantastic and accommodating.

Bryan T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANIKA A. 
Clasificación:
5.0

The service was great however the truck that we requested was not available but the manager worked with us and we ending up being able to move anyway.

Nathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cory A. 
Clasificación:
2.0

Horrible

Francois M. 
Clasificación:
5.0

Great employees! Very helpful, friendly, etc. Great job!

Stephen B. 
Clasificación:
4.0

A busy place. The online system almost works. Staff was friendly.

JOSEPH P. 
Clasificación:
5.0

the truck exhaust system needs to be evaluated. truck had strong exhaust fumes. The truck needs an overhaul inspection. I rented a truck end of month one way long distance and I am considering using another company. The truck was clean but not maintained.

JACQUELINE M. 
Clasificación:
4.0

It was quick and easy- only issue was a 10-15 minute wait when I got there and the fact that I was unable to check in with my cell phone when the U-Haul website said it could not track my location (even though I turned on the tracking).

GRAIG K. 
Clasificación:
4.0

El cliente no dejó un comentario.

DESIRAE T. 
Clasificación:
4.0

This particular truck was kind of busted but I generally find this UHaul location extremely helpful and convenient!

Frank L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Talicia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARI H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JACQUELINE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHERYL DENISE S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mojtaba M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARSENY Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale J. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ollie K. 
Clasificación:
5.0

Great service good equipment

Kevin D. 
Clasificación:
5.0

Greeted me as soon I pulled in the facility

GREG W. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis C. 
Clasificación:
5.0

Nothing just keep up polite customer service and give good suggestions to UHaul offers during that time.

ALYVIA B. 
Clasificación:
4.0

The entire process was pretty well organized. The only issue I had was bringing the vehicle back late at night. I didn't feel very comfortable getting in and out of the uhaul over and over to take the pictures that were requested for returning. Im hoping they come up with a better process or maybe even hiring a night security guard that you can check in with when dropping off the vehicle.

NADETTE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randi M. 
Clasificación:
4.0

When returned guys were very helpful and pleasant

DARLENE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
1.0

El cliente no dejó un comentario.

harry G. 
Clasificación:
5.0

service was quick but vehicle needed maintence

Dorella M. 
Clasificación:
5.0

In and out in minutes! We kept U-Haul informed of our delays. They were accommodating and called the verify several hours before the equipment was due. Fast, easy, prepared, knowledgeable. ¡Gracias!

Debra K. 
Clasificación:
5.0

Great location and awesome hours. Will recommend this location to all my friends

KEVIN K. 
Clasificación:
4.0

The customer service rep was very helpful and accommodating

Regina C. 
Clasificación:
5.0

Staff was friendly, attentive, and quick! Will absolutely be using this location moving forward.

CHRISTOPHER T. 
Clasificación:
2.0

The customer service was decent, however, the equipment was a disaster. The brake lights went out 1 hour after I got on the highway and due to the time I was not able to get them serviced at the a Uhaul. We were forced to drive on the highway, traveling from Ohio to Texas, with NO BRAKE LIGHTS! I called customer service regarding the brake lights and wheel strap as in strap would not lock or remain secured around my tire. Also I was given a trailer for a large SUV and could not open my car door after driving it up the trailer. I was forced to climb through my driver side window to get in and out of my vehicle. This trailer and the lack of service I received as a whole was ridiculous. The truck itself was FULL OF ANTS! the windshield wipers were old and made driving in the rain beyond difficult and dangerous. The cab of the vehicle leaked during the rain. It was literally raining inside of the uhaul for hours! I am disgusted with Uhaul

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Artur M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
3.0

Truck was beat up. Check engine light was on the whole time. One headlightdidn't work and the dolley fell off the mount and broke the seal when I didn't use it.

KEVIN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom M. 
Clasificación:
5.0

The best U-Haul to rent vehicles by far. Highly recommend.

MICHAEL S. 
Clasificación:
4.0

Really needed the furniture dolly !! I hope this location can soon provide them!

DeJa C. 
Clasificación:
5.0

The Mayfield Rd location near me had no hitch installer for the last month, even though the national call center scheduled me for installation there. At Mayfield they were nice enough to call another Uhaul location where there was an installer and sell me the hitch because the second location did not have one. An extra hours driving for me, but the job got done.

Terry L. 
Clasificación:
2.0

Make sure trucks are cleaned. Do not double bill customer.

SUELLYN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MASON C. 
Clasificación:
5.0

Great service

JAMES W. 
Clasificación:
3.0

The truck I rented was horrible. The driver door did not shut all way . The. truck did not drive smoothly . It was a rough ride I believe it was an old truck because tires did not look good. .

RENEE G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis W. 
Clasificación:
4.0

Once again I was left to drive all over the city to find a trailer. First off I had a reservation made 2 months in advance. The first place I was directed to said they hadn't had a trailer in months. The man was kind enough to direct me to the main U-Haul dealer in Cleveland. After a drive across town the gentleman here called the reservation center. I was given an address two miles from the first place. After another drive across town I arrived and received my trailer. Once again, Why make a reservation? This will be the last time I use U-Haul for a one way rental.

Wayne K. 
Clasificación:
1.0

Staff did not show up until 9:20, to which opening time was 9am. They came tearing through the parking lot with Uhaul trucks. And then as I pulled in 15 minutes past closing time they completely dismissed me to rush out the door to leave at closing. Completely unacceptable and poor business. Truck engine light on and driver seat was completely torn. Truck needs to be retired, 129000 miles. I will never rent again.

CHRISTOPHER H. 
Clasificación:
3.0

Tire blew out on the trailer in Joliet Illinois. Costed me 3 hours of travel and ended up having to stay in a hotel in Iowa. I was suppose to be in Wyoming Friday by 11:30pm and meet with my realtor at the new house. I would like credit for the trailer only.

Joseph K. 
Clasificación:
4.0

El cliente no dejó un comentario.

PEARLINE S. 
Clasificación:
5.0

I was very pleased with the equipment but I didn't get a chance to use it

CHRIS T. 
Clasificación:
4.0

El cliente no dejó un comentario.

James I. 
Clasificación:
5.0

This location very thorough received my truck very quickly it was clean and just an overall stress free pick up and drop off. I appreciated the cleaning of the truck immediately after drop off great team!

Nicole M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DIANNE D. 
Clasificación:
1.0

I used the uhaul share, I filled out all the info needed, I got to the truck it didn't have keys in it, couldn't get the keys from the employee. I called customer service who told me I was good to go, still couldn't get the keys. I was never able to get my truck. Afterward I used to call back options for customer service got a call back and was immediately hung up on. I still got charged for the truck I never got.

Aaron M. 
Clasificación:
3.0

More personnel for processing and repair damage on vehicles.

Douglas M. 
Clasificación:
3.0

not enough help long wait

JACK A. 
Clasificación:
2.0

Unfriendly staff

Rustem A. 
Clasificación:
3.0

N/C

CARLYCE MARIE F. 
Clasificación:
4.0

Staff was friendly and well prepared. Able to multi task with excellent customer service skills. Best U haul experience I ever had.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diangy Z.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Thmorrow B.  |  Overall Experience 
Clasificación:
1.0

I have to remove all my belongs from Uhaul and put them into another company's storage because whomever took my reservations made my life difficult at this point by putting me into a too small of a storage space and all my belongings did not fit they claim they couldn't find my reservation so I stood around while she searched had to call around to other Uhaul's for storage no luck. Now Im being put into spot that's very uncomfortable and very tiring because I have to leave work in time so I can get all my things out and into another storage company and you guys are still charging me for your truck rental because I have to have it an extra day to get my situation handled. Very disappointed

NINA v.  |  First Impressions 
Clasificación:
5.0

I was happy with my experience overall. I didn't care for the fact I had to be buzzed into my unit each time I came to storage. I could NEVER get a human on the phone to answer questions. The day I moved out, I was speaking to a lady about renting a Smaller unit. She fell asleep three times while I was standing in front of her. I asked her three different times I needed a SMALLER unit, she researched a LARGER unit. Complete waste of time. I would rent from Uhaul again in the future.

Eugenia L.  |  Overall Experience 
Clasificación:
4.0

No one's fault but my storage room was below ground level and had a steep stairway down. Made moving in and out more difficult

Jessica G.  |  Overall Experience 
Clasificación:
3.0

i was very satisfied thank you and will use in the future and spread the good use as well to family and friends. BE SAFE

Margret S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Willenna B.  |  First Impressions 
Clasificación:
3.0

I didnt get the right size truck so we had to make 2 trip

Tammie b.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and helpful

Jennifer L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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