Customer Reviews for U-Haul Moving & Storage at Mayfield Rd

8,782 comentarios

3211 Mayfield Rd   Cleveland Heights, OH 44118
(Btwn Lee & Taylor)

(216) 397-8737

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(216) 397-8737

3211 Mayfield Rd
Cleveland Heights, OH 44118
(Btwn Lee & Taylor)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Workers were great help! If i could score on each one i'll give them a 100!!!

JEANVANEE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH S. 
Clasificación:
1.0

Have a lot of trouble dropping the truck. I can't access to the app was worse.

LUZXIOMARA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

Make sure there is even wiper fluid in the winter.

PHYLLIS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEEANA W. 
Clasificación:
5.0

Staff were polite and working hard!

LINDA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Menachem H. 
Clasificación:
4.0

El cliente no dejó un comentario.

April G.  |  Overall Experience 
Clasificación:
5.0

Lady that helped me was very nice and considerate and understanding of my situation I appreciate her very much she deserves a hands up thank you

Anthony B.  |  Overall Experience 
Clasificación:
5.0

Had a few hiccups with the no contact pick up. But the staff resolved it and were very personable. Had an issue with the return, thank you to Fantashia -- good customer service is appreciated!!

JODY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jw B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BETINA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
5.0

Very friendly and wonderful people

Quiana I. 
Clasificación:
5.0

Everything was professional but friendly and expeditious!

Levi S. 
Clasificación:
1.0

Upon entering the young didnt greet or speak. The same young guy who was helping me said my card want working he didn't why and I asked him could he find out why he said no he couldn't. His Co worker came and said he can try it o. His register it still didn't work. So he called someone on the phone and that Person processed it over the phone. Im glad he was there to help

DESHA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED GALAL M. 
Clasificación:
5.0

came right out and helped me get going

KEITH B. 
Clasificación:
5.0

Excellent customer service!!!

Ana D. 
Clasificación:
4.0

They got the job done and we're efficient and ready to go as planned.

Robert A. 
Clasificación:
5.0

Convenient service, thanks!

JAMAL B. 
Clasificación:
5.0

Pick up and drop off were fast and efficient. The staff was courteous and the truck was clean. Everything you'd want and expect from good service.

Leah W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ranjan D. 
Clasificación:
5.0

The young lady who assisted me was efficient, courteous, and thorough. It was a good experience from start to finish.

CHERYL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIMOTHY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Can't think of anything.

James W. 
Clasificación:
4.0

I would like to know why the policy change. I paid a flat rate of $1800 dollars for a one way out of town move. A couple of years ago I did the same thing and spent less money then now, with a bigger truck. I spent $500 for a 24' from Virginia to MS. Why am I spending $1800 for a 10' from Cleveland to MS

DERRICK J. 
Clasificación:
5.0

Nothing it was great!

Heather F. 
Clasificación:
3.0

When people make reservations for a certain truck size, it really helps if the GM doesn't switch the reservation for a bigger truck (10 to 15 foot). Its not a 'deal' if you reserved the smaller truck for a specific reason.

ALAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE T. 
Clasificación:
1.0

El cliente no dejó un comentario.

MATTHEW M. 
Clasificación:
5.0

no

RL D. 
Clasificación:
5.0

Create an option a jack for trailer

Clifford L. 
Clasificación:
4.0

Move the “Speed Kills” decal, so that it doesn't obscure the actual speed on the speedometer.

DONNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn B. 
Clasificación:
4.0

Agent who took order was knowledgeable, efficient, and courteous. Good "face" for the company.

David R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carol M. 
Clasificación:
5.0

Very easy and smooth drop off. Thank you!

Jason E. 
Clasificación:
1.0

El cliente no dejó un comentario.

VALERIA H. 
Clasificación:
5.0

The CSR who assisted me was super friendly & very professional! Kudos to him & his entire team! I will definitely use this location again - because of the positive atmosphere!

SHANDA S. 
Clasificación:
5.0

Staff were polite and helpful! Equipment ready to go when I got there! No problems when I got there.

LINDA H. 
Clasificación:
5.0

Not A Thing👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾

AMANDA F. 
Clasificación:
5.0

There were a lot of vans/trucks waiting to be returned. Within 5 minutes, a nice young man asked me to pull up, and then assured me that everything was fine and I could go. Great service!

RYAN M. 
Clasificación:
5.0

When I first called seeking to reserve from this location, I was told they had no vans available for the date I wanted. But when I called the central UHaul number I was able to make a reservation (for less than the price I saw online) with pickup at my preferred location. I'm not sure what changed, but the result was a very convenient rental, and the pickup and drop off process was super-efficient.

JEFFRY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry E. 
Clasificación:
5.0

Fix your app. It's broken on Android 12

Russell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVI L. 
Clasificación:
5.0

Images taken by staff if truck were incorrect and I had to upload photos of the correct vehicle.

RAYMOND K. 
Clasificación:
3.0

Great customer service, van was dirty on inside & out. Van needed new brakes which made me feel unsafe when going higher speeds.

Susan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G. 
Clasificación:
5.0

Friendly and courteous staff

Christi G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary T. 
Clasificación:
3.0

The 26' vehicle I rented was in very poor maitenance. It need a wheel alignment, as I had to level th steerig wheel at 9 and 2 in order to drive straight. This mechanical defect decreases the ability of an inexperienced person to drive the vehicle safely. Additionally, when customers are lined up in the lobby, the rep has to learn how to prioritize the customers in oerson and at the same time satisfy the customers on the phone.

DAVEDA B. 
Clasificación:
1.0

I've rented from this location several times and I've never had a problem until now. I reserved a 20” truck, restored the gas and returned it early than the 8 hours I had reserved. I received a call from someone at the store at 6pm asking when I would be returning the truck as it is now late after 5pm. I explained that I dropped the truck of early and was told by a male employee that was outside when I pulled up in the lot to leave the keys in the truck and I'll receive a email receipt and I was all set. She apologized and said she would go check my mileage and gas. Two days later which is now a Monday I receive a text message mentioning I would be returning the truck that day, as if the truck was still in possession over the weekend. At this point I'm now furious and confused and more so worried about being charged for a rental I returned early. I contacted the store requesting to get the issue resolved and was told a email would be sent and I would hear from the GM of the store I rented from. It is now 4 business days later and this issue has not yet been resolved and I have yet to hear from the GM. Everyone I keep speaking with on the phone is saying the same thing and are unable to make the changes to my account regarding the reimbursement of the correct amount of days I had the rental. I need to wait to hear from the GM. At this point, I need to speak with someone in corporate because the service is beyond poor for such a mistake and I will never rent from here or refer anyone!

SHERICA I. 
Clasificación:
4.0

It's an ok location but the gas was lower then said but I had to leave quick so I had to put extra gas in the tank

Tyreke S. 
Clasificación:
1.0

Better customer service. Keep better track of you trucks. Supervisor never call me regarding the service I received on Sunday I requested a call from her did not receive a call. Over charged me for mileage.

CHARLENE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

HANY A. 
Clasificación:
5.0

Staff was helpful, knowledgeable and worked well together to get my rental ready.

Suinda M. 
Clasificación:
5.0

Great team of workers at the mayfield location

Dianna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CASSANDRA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edgar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
5.0

I have rented from this location multiple times and have found it to be an excellent location compared to others. The agents, especially Fantasia, is consistently pleasant, efficient and helpful. She is a true asset and a key part of the positive experience during what can be a stressful moving day. ¡Gracias!

ROD R. 
Clasificación:
3.0

El cliente no dejó un comentario.

SYRNITTA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan G. 
Clasificación:
4.0

We have rented from UHaul many times, but this trailer was absolute crap. Very old, leaked in multiple places, and the roll-up door was nearly impossible to budge without a second person to assist. This trailer was not worth what I paid! If I'd had the flexibility, I'd have refused or returned this one immediately.

NANCY S. 
Clasificación:
5.0

Great personnel...good experience!

STEPHEN BRIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE V. 
Clasificación:
1.0

They meant they rented me a unit and I had no access to get my furniture out on the first on the first day and no one could help me with that. And then when I went to go get my stuff even though I have paid the bill they added an additional lock and we're no assistance no I would never recommend this because most of the staff do not know how to handle customer service

kelly r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
4.0

For the return process, have a certified method of providing a receipt as proof of final payment and services rendered. After handing over the keys was told that's all I needed to do. When inquiring about a receipt, was told that they emailed it to me. I never received an email or any paperwork showing a receipt of finalized charges and payment in full.

Gary A. 
Clasificación:
4.0

El cliente no dejó un comentario.

LISA M. 
Clasificación:
4.0

Increased signage would be helpful that directs customers where to return equipment since trucks and trailers need to be returned on different sides of the building.

Andrew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
4.0

The people at the location were great. I probably won't use uhaul again after my experience with the 24/7 mobile.

Rachel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA R. 
Clasificación:
1.0

Very upset only one person working the counter I was in line for almost an hour very disappointed I rent a lot of trucks from you guys I can't afford to sit in line for a hour

CHAIM E. 
Clasificación:
5.0

Everyone - every time - I have gone in to either get boxes for moving or to rent a truck (this past weekend) have been great. Very nice, knowledgeable, work out requests as quickly as possible, patient with questions. Drop off of vehicle was incredibly fast and efficient! Great location!

MAUREEN G. 
Clasificación:
5.0

Nothing...the process was like clockwork.

DARIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc H. 
Clasificación:
5.0

had excellent customer service and attentiveness from the staff, they made a stressful situation very manageable. I appreciate them so much.

Marc H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTJ L. 
Clasificación:
3.0

El cliente no dejó un comentario.

VLADIMIR I. 
Clasificación:
3.0

Raggedy loud truck

KRISTINA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sanjay S. 
Clasificación:
4.0

Make the after hours return a little simpler, it takes time to take and input info and pictures. It was pouring down raining, got totally soaked.

NICOLETTA J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

Keep doing as you are! Efficient, productive and courteous!

ANDREYA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W. 
Clasificación:
4.0

Was a bit concerned about engine and transmission for one of the 10 ft trucks. Should be taken for some service. Otherwise, good deal and appreciated quick service and availability.

NAJLA N. 
Clasificación:
1.0

We reserved a truck a full day ahead for mobile pick up at 6am, but it was pushed back to 8am without us being notified.

DARIAN E. 
Clasificación:
2.0

My truck ended breaking down, definitely was unhappy. Made my move longer and wasn't able to get extra time with the truck to complete my move without being charged. But customer service was great at the location at the time of pickup.

NICOLE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALONZA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yovan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETZMUN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda D. 
Clasificación:
3.0

They gave me the wrong truck so returning it was a huge pain

SAMUEL G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Willenna B.  |  Overall Experience 
Clasificación:
5.0

The staff is fantastic and accommodating.

Bryan T.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Willenna B.  |  First Impressions 
Clasificación:
5.0

Everyone was very friendly and helpful

Jennifer L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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