Customer Reviews for U-Haul Moving & Storage at Mass Ave Boston

12,942 reviews

985 Massachusetts Ave   Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

(617) 442-5600

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(617) 442-5600

985 Massachusetts Ave
Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The people in the showroom are immature and are undertrained. I always felt uncomfortable being on property mainly by uhual employees following me. I would attempt to ask for help and it was either "pass-the-buck" or the staff didnt speak english. I had an issues with getting access during hours of operation and was threatened with staff calling the cops if i didnt leave them alone. Yet i needed help. Overall very unprofessional and misinformed to later find out, after designated a locker, my storage required climbing a ladder. A huge nightmare including staff and even the "manager" who threatened me bc i requested help.

Egan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY P. 
Rating:
4.0

Professional, efficient and clean site.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

EVE V. 
Rating:
5.0

Customer did not leave a comment.

Carmen M. 
Rating:
5.0

Customer did not leave a comment.

Jesselyna R. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
2.0

Big issues with the app.

GABRIEL P. 
Rating:
2.0

This was a bad experience from the moment we arrived at U-Haul. First, neither the furniture pads or furniture dolly we reserved were available. The employee checking us in said “we haven't had furniture pads in over a month” which means they weren't even available when I booked them. The person who called to confirm the day before my booking didn't mention it, so I was stuck on moving day without two things I needed to move. I ended up improvising with towels and throw blankets but a lot of my furniture still ended up damaged in the truck. The truck itself smelled like cigarettes and was very dirty in the back. Since we had no furniture pads, a lot of this dirt got on our stuff. Super disappointing all around and I'll do whatever I can to avoid U-Haul in the future.

ALEXANDER P. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO V. 
Rating:
5.0

Customer did not leave a comment.

Tanny T. 
Rating:
5.0

Customer did not leave a comment.

LATRINA G. 
Rating:
5.0

Customer did not leave a comment.

ABDUL H. 
Rating:
5.0

Thanks very much there’s workers was very helpful people

mireille G.  |  Overall Experience 
Rating:
1.0

We found used syringes in the back and marijuana in the cab.

Catherine P. 
Rating:
4.0

When I need an upgrade it was done with no wait.

Kimberly D.  |  First Impressions 
Rating:
2.0

I was promised two months free for signing up for autopay and I was charged after the first month. Now having to be refunded is causing an inconvenience in my life.

CLAUDIO N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DOMENIC C. 
Rating:
1.0

the women at the service counter was very rude and was not helpful when trying to switch payment methods, she said its too late and didn't respond when I asked other questions.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

KEILA G. 
Rating:
5.0

Customer did not leave a comment.

SHANE E. 
Rating:
5.0

Customer did not leave a comment.

MD I. 
Rating:
5.0

Customer did not leave a comment.

Francesco P. 
Rating:
5.0

Customer did not leave a comment.

Elliot S. 
Rating:
3.0

Customer did not leave a comment.

ANISCIA B. 
Rating:
5.0

Customer did not leave a comment.

ALBERT O. 
Rating:
5.0

Customer did not leave a comment.

Neelofer A. 
Rating:
4.0

It was one way rental and I got different responses from various uhaul reps when I inquired about drop off location. This should be made clear at time of reservation

SYLVESTERROBERT C. 
Rating:
5.0

Good

FRANCISCO S. 
Rating:
5.0

I will be using them again Thank you

ANNETTE G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Prem N. 
Rating:
5.0

Get rid of the traffic near Boston Medical Center? Everyone who helped me was professional and pleasant. The van ran well, although it had the "check oil" light come on near the end of my trip. I'll try to let a human being know that....

NANCY W. 
Rating:
5.0

Have available more unites so that the reserved unite isn't changed.

Sandra M. 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
3.0

Regular maintenance on your trucks and regular cleaning at least to the inside of the truck.

BRENT K. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

DANA M. 
Rating:
5.0

The women at the front desk were all very friendly and accommodating!

Ebonee T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VINCENT S. 
Rating:
5.0

Customer did not leave a comment.

GARFIELD H. 
Rating:
4.0

Clean the cab of the truck. Everyone was nice and patient a rarity in Boston. Good service, dirty truck.

ROBERT P. 
Rating:
5.0

Staff at Mass Ave are excellent - at the desk, with advice, at the trailer. They show you everything. With a great attitude.

GEOFFREY H. 
Rating:
2.0

Pick up was scheduled for 9:00- facility didn't open until 9:15. The gentleman preparing vehicles was there at 8:39!when I arrived but the two women who were supposed to open arrived at 9:15 & 9:30- they were efficient once there but I did not receive my vehicle until 9:48- unacceptable!! No explanation or apology- I also reserved a furniture dolly and moving blankets- neither of which were available. When I returned my vehicle- the young gentleman receiving returned vehicles sat inside paying attention to his phone screen for the next 10 minutes while I sat in the vehicle before attending to me- he never put down his phone or stopped paying attention to his screen to attend to my situation and seemed bothered or couldn't be bothered to share Any information or answer any questions regarding the process of returning vehicles….

DANIEL F. 
Rating:
2.0

I had to wait for over 30 minutes in line to pick up my reservation but as rushed out when my checkout was complete. I was rushed off the lot while i was checking my truck. While the mileage was correct the gas was incorrect. it was given to me at a little less than the 1/8 mark. Paperwork was recorded as a 1/4. I noticed when I was about miles away and the lo fuel light came on. If i wasn't directed to move off the lot i could have reported his and fully inspected the rental. Upon my return I explain and showed I'd driven less than 10 miles and the gas wasn't recorded correctly. The man who took my guys just said I should have told them before and i probably left the car running idle and thats how the gas was used up. I left and charged me for the gas they never had.

ANDIRA A. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
1.0

They charge to much money when return the truck.

OCINY M. 
Rating:
5.0

I only have a concern about invoices process in some situations Uhaul said I leave truck o van after hours, ( that never like this). They all time lie me and charge me 20 dollars.

ELVYN P. 
Rating:
1.0

Costumer service lady innthe desk very rude. She didnt even intruduce herselft.

JUAN V. 
Rating:
4.0

let people know its easier to go inside to pick up but the app is convenient if there are long lines.

Linda E. 
Rating:
1.0

Customer did not leave a comment.

ISAAC L.  |  Overall Experience 
Rating:
2.0

Better costumer service them little girls in the front desk were so rude & unprofessional laughing really loud & just being ignorant, never again I will go to this location. I had an argument with the one who attended me & she kept going back & forth & wouldn't shut up ughhh this is very embarrassing

IRIS L. 
Rating:
5.0

Customer did not leave a comment.

Nina C. 
Rating:
4.0

Customer did not leave a comment.

Peggy H. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
3.0

personnel was helpful when you actually got to talk to them......... there was only 1 cashier so I waited for an hour in line to get my reserved truck. had a reservation for 11 didn't actually get in the truck until 11:10. Thanks.

DANIEL M. 
Rating:
1.0

Staff were slow and unhelpful, and changed the terms of my rental without telling me. Only one register was open on a Sunday morning, and the line took an hour and a half. Van had a number of mechanical and electrical problems. The pads that I rented were dirty. I rented a 26' van and when I came back at night to return it there were no spaces big enough to leave it in the designated drop-off zone.

Henry H. 
Rating:
1.0

Employees were rude, and mostly roaming around the lot talking on their phones and ignoring customers. Person at the desk barely acknowledged me, didn't explain anything and basically made me feel like I disrupting her day by checking in to pick up the trailer I rented. The trailer was of questionable road worthiness. The lights were finicky and unreliable even with a new harness. After some trial an error they were able to tape the light harness together in such a way that it seemed to work. I was sent off to hope and pray it continued to work during my use. When I returned I again waited for at least 15-20 minutes while a saw several employees just stand around and do nothing. I won't be coming back to this location.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

rakesh M. 
Rating:
2.0

We were on the phone for 30 min since the receptionist couldn't tell us the clearance height of the truck and we drive in the boston area. Additionally, one is the pads was missing of the dozen. And lastly, the dolly we requested was not available when we showed up even though I requested it 2 weeks ahead of time.

Yanina B. 
Rating:
2.0

Big line at 9 am , I received my reservation rental at 9:50 .

SEBASTIAN T. 
Rating:
3.0

My pickup time was 9:00 (the location opened at 9). When I arrived, the line was almost out the door and only one person was working the counter. I waited over 45 minutes to pick up the truck, which caused me to be late to meet the movers (also booked through Uhaul). I had reserved furniture pads and asked for when when I was given the keys to the truck, however they were not in the truck when I arrived at my destination and had to them drive back to the Uhaul location to pick up the furniture pads, further delaying the movers from losing the truck. I understand that everyone is short staffed and the staff was nice when I returned for the furniture pads, but if you have limited staff then Uhaul should find a way to limit the number of reservations that c CBC and be made within a specific time block.

Christianne G. 
Rating:
3.0

For customers who rent every other month and have never damaged a vehicle or returned unclean or with short gas. Try not to give them the bottom of the barrel trucks , when others are available. A previously damaged truck should be properly repaired before being rented out.

MYRON L. 
Rating:
4.0

The only issue I had is I made a reservation, received confirmation and instructions, got there and it was canceled and I never received any text or email informing me of any cancellation. I've been renting with you for 26 years and don't recall any prior issues. The great thing is the young lady took care of it immediately, which is why I continue to rent from this location.

Rosemary S. 
Rating:
5.0

Helpful and great

Tara E. 
Rating:
1.0

We found a used needle, condom and blood in the back. We had to disinfect the truck before using it. It was too late to come back and get a different truck. I understand things happen given the location but there is no reason why trucks shouldn't be inspected and cleaned after use.

Estefania P. 
Rating:
5.0

I've had to use your facility twice in the past 15 years and have been fully satisfied Thank You

Thomas K.  |  Overall Experience 
Rating:
1.0

I was not told to check out with my phone when I return the rental truck, the driver windshield came out of place while I was driving on the expressway, I had to pull to the side and tied it to able to continue. I recorded it .

Merlinda G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J.  |  Overall Experience 
Rating:
1.0

They damaged my brand new car installing my hitch. They were horrible and rude to deal with and said it wasn't their fault as they were understaffed. I expect resolution.

Janis L. 
Rating:
4.0

The truck always felt as though it was struggling with transmission issues.

TROY S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
1.0

I was overcharged via a manually entered transaction several days after renting the uhaul. I logged a case on uhaul.com, received automated email saying “your case will be handled shortly”. Now I have further manual transactions from uhaul on my card - this is fraud and my credit card company is pursuing this.

PHILIP O. 
Rating:
1.0

Truck was not safe!!! I will definitely report to bbb. I was desperate and needed a truck so i had to take it, but door did not have grasp bar to close, it was all torn off, tire was flat and I had to talk to the guys 4 times before they agree to put air into it. They didn't even look at it and brushed it off by saying it's fine, just light malfunction when if you just look can see the tire is low on air. The inside was definitely Not Sanitized at all cause there were stains all over. It was a nightmare rental.

Jeanie V. 
Rating:
5.0

Customer did not leave a comment.

JONATHANDE JESUS D. 
Rating:
5.0

Great crew!

James B. 
Rating:
4.0

It was an overall pleasant experience. I'm grateful. Thank you kindly! :)

Tamarsha W.  |  First Impressions 
Rating:
4.0

Do not charge the $20 After Hours Service Fee to customers who try to use the UHaul provided link to return the vehicle after store hours, but cannot because the link did not work to pull in the specific UHaul location.

JOHN M. 
Rating:
5.0

They Did A Great Job & Was Very Promped

Tony S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

GELDY S. 
Rating:
5.0

Vehicle needs maintenance service rough ride when running all fluid low vehicle was not running smooth. Very hard when automatic transmission switch up?

Willerme F. 
Rating:
3.0

Customer did not leave a comment.

renee w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH O. 
Rating:
1.0

Make sure your vans are clean first off. The van was nasty there were stains throughout on the windows, seats were sticky, the passenger mirror was broken. I was also charged double due to someone not checking the vehicle back in in a timely manner. The issue was resolved however it should have never happened if people were doing their jobs properly and efficiently. So no I would not recommend this location nor will I be using it again I don't care how close it is to me I will drive the extra miles to go to a location that has their act together.

Ngesti S. 
Rating:
5.0

Nothing, just please pay your team well because they are fantastic at the Mass Ave location! Lots of nice, helpful people there.

Carole W. 
Rating:
5.0

Nothing. Your staff is fantastic. I went to load my UBox 3 times and they were always fabulous, especially Ronice (I think everyone calls her Ronny) The only issue was the first box shipped before I was finished loading it, not because of the folks at Mass Ave but because of a communication problem with the shipper. But you have a great bunch of young people at that location.

Carole W. 
Rating:
2.0

Generally speaking this is a hard review to provide. We don't have many immediately close-by UHAUL options to go to in downtown Boston. We return to this location because of convenience and because there are always rentals available when we need them, but this is the only location in the immediate downtown Boston area where propane tanks can be filled, so it's our only option. The staff at this location - no matter the time of day or day of week - seem miserable and really unhappy. It's hard to see that as a customer, and I spent YEARS working in a similar customer-facing service industry (on-the-floor staff as well as management), so I understand how trying direct customer support and service can be, and feel like I have a higher-than-normal tolerance for customer service. I don't know if pay needs to be increased, or better staff morale training and support needs to be provided by UHAUL regional/corporate staff, but your team seems so unhappy and that comes off in how they interact with customers. This is not a one-time thing from our most recent rental experience, but one that has been repeated over the 7 or so years that we have been coming to this location for propane fill ups, moving supply purchases, or van/truck rentals. The location of the UHAUL is a very tough one with everything that has transpired in the Mass & Cass area. I would love to see UHAUL corporate take better care of their staff (again, training and increased compensation would go a long way) so that the employees can provide reasonably pleasant and somewhat professional experience for customers.

Robert O. 
Rating:
1.0

Maybe not charge me for 20 miles over what I spent. This U-Haul location has always done stuff to take more money away from me I've received trucks twice that were already dirty and was charged for it but was able to get a refund. And mow I get a clean car but I get charged 20 miles over what I used.

Juan V. 
Rating:
5.0

Customer did not leave a comment.

Ian P. 
Rating:
4.0

Customer did not leave a comment.

BERTRUM J. 
Rating:
5.0

Great time. Fun. Great energy.

CLAUDIO N.  |  First Impressions 
Rating:
5.0

Great service

BERHANU H. 
Rating:
4.0

Customer did not leave a comment.

KURT L. 
Rating:
2.0

Customer did not leave a comment.

julie M. 
Rating:
5.0

Very Professional, I believe the woman's name (LaTonya) that delivered the Box originally. then picked it up and also delivered it to Nh and again Picked up the empty box and moving pads from there was outstanding, Very accommodating, friendly, over all great work Thank you JMK

James K. 
Rating:
5.0

Great team! Fun and informative!

CLAUDIO N. 
Rating:
4.0

Just did after hours drop off. It was a good service. The youtube video was helpful.

James K. 
Rating:
5.0

Customer did not leave a comment.

Regina B. 
Rating:
1.0

I did not order CDW for $20 and was charged for it. Now I have to go through all the work of disputing it.

John P. 
Rating:
3.0

rented U-boxes and the rental period was from pickup date to delivery date, however, I was charged for 2 months after the delivery was completed! U-haul should have system triggers to note when contracts such as the one I had, are completed.. The Customer should not have to contact them about the contracts that did not get closed.

BRIAN JEFFREY G. 
Rating:
5.0

They were all helpful and even went beyond to assist with a few questions outside of the rental agreement, many vehicles available at location a no brainer for this location.

PUGH G. 
Rating:
5.0

Personnel were very helpful and friendly, made it an easy experience.

Jaimee C. 
Rating:
5.0

The young lady who helped me,She just didn't give anything ,she helped out and made it happen because I asked for no stairs, she took her time with me and I appreciate it so much, Very Respectful ❤️❤️❤️❤️❤️ Annette Griffin

ANNETTE G.  |  First Impressions 
Rating:
3.0

Issues with locks and communication with staff. Don't change locks without communicating clearly to me that a new lock will be there when I arrive and my old key will not work. However, staff was often every helpful and understanding.

Samantha L.  |  Overall Experience 
Rating:
5.0

I've been there for a long time I have no complaints good job

DAVID F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lorcan C. 
Rating:
5.0

Customer did not leave a comment.

LORRIE P. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Rental truck did not have a good driver door and was pretty banged up inside. But it is a moving truck and it got the job done…

Eric R. 
Rating:
5.0

For me everything was super good .

ANDERSON L. 
Rating:
5.0

Your service and everything was Super. Thank you.

Geraldine M. 
Rating:
5.0

Customer did not leave a comment.

MAX H. 
Rating:
3.0

Customer did not leave a comment.

DEIRDRE SALLY R. 
Rating:
5.0

This was a tougher situation with the supply chain backed up. The team persisted, got the job done and was always professional. Thx.

becca G. 
Rating:
5.0

It Was A Great Experience. The Personal Was Extremely Helpful, Polite, and More Willing to Make Sure That, They Met Our Expectations. Ps. The Rental Was Extremely Reasonable.

LUIS C. 
Rating:
5.0

The personal were very professional, and treated me with the utmost respect. What I liked the most was the prices extremely reasonable. L.M.C.

LUIS C. 
Rating:
3.0

Customer did not leave a comment.

Iesha W.  |  Overall Experience 
Rating:
4.0

The only thing I suggest is that there is a little bit more order when u need to park the truck to load your storage…. It was a bit confusing, there was cars parked where the trucks need to park and there was a gate the was not able to be used … a little hectic. There should be there n employee there to make things smoother. Customer service was Great ! Thank you !

Carmen M.  |  First Impressions 
Rating:
1.0

The rates was quoted totally different from the actual price the storage unit was totally different from what I was told it would be and the pole in the middle of the storage united was very unpleasant to bear

lisa d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joyce A.  |  First Impressions 
Rating:
4.0

The manager was extremely helpful in arranging a second unit for us when needed during move in. I do with the facility's hours were a bit later, as it can be tough to get off work, go get my car, and then get to the U-haul facility to move stuff out before 7pm.

Kyle G.  |  Overall Experience 
Rating:
2.0

I won't say she wasn't helpful. What I will say is this. When someone is renting or trying to figure out if there at the right place or nit. I just feel and I say I feel it should be more compassionate with people. I may have been at the wrong place I tried to explain to her why would I drop the truck of some place differently if I need storage. She did help me and I think it's because it looks like she was Theo nay one trying to deal with all the customer she had. But over all she was great she did make sure I got storage so I'm happy and yes I would recommend mass Ave. get her some help.

lucretia p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannette T.  |  Overall Experience 
Rating:
4.0

In general this location is a great place to safely and securely store your items.

Mary W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
1.0

Waited in line for an hour only to receive the news that the key put on my storage unit by uhaul was lost and could not be cut because only one person had the ability to do so. Had to extend a rental car and had no access to any of my furniture and college supplies. Terrible experience and would not recommend. Issue was "resolved" after uhaul credited the amount of the bribery we had to pay a worker to cut the lock on the unit back to me.

Elizabeth D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Katarnut T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Eugenia G.  |  Overall Experience 
Rating:
2.0

The number of times I had to clean off rat drops from around my unit was unacceptable. The top floor isn't climate controlled as advertised, and I will never use that part of the facility again

onat u.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jessie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PEI Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raye M.  |  First Impressions 
Rating:
1.0

First of all, it is not clear where to check in for storage facilities. We were yelled at by several employees when we drove onto the uhaul Lot. We asked for assistance on where to park and where to go and no one would help. We circled the block a couple times and after parking on the street, found our way back to the office, right where we had been told we couldn't park! We had a confirmed reservation for a storage unit, but we were told they were all sold out and our reservation meant nothing. What a joke. Horrible experience! Unprofessional rude staff. We read the Yelp reviews and added our poor rating to the dozens of other. We should have read them ahead of time

greg l.  |  First Impressions 
Rating:
1.0

Line took forever and person I spoke with couldn't be less competent. I booked two months ahead of time and my unit was not available so I had to get a new one that didn't fit all my stuff. Absolutely unacceptable.

Harry R.  |  First Impressions 
Rating:
3.0

Well the representative for customer service was helpful on phone Not in store. I will not bring my service there anymore.

Anna M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rohin A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Schaida C.  |  First Impressions 
Rating:
3.0

Too long to get someone to answer the phone.

Nabil H.  |  First Impressions 
Rating:
3.0

The website states we can bring our own lock, but the staff at the counter tried to sell me yours, saying if I used mine it would be cut by the manager while on its round! I have been using my own lock, which is exactly like yours! Maybe the staff should know what they are talking about!

Coralie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kyle s.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tricia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William M.  |  First Impressions 
Rating:
5.0

Manager was really helpful in getting us another small unit when we needed extra storage space.

Kyle G.  |  First Impressions 
Rating:
1.0

I didn't like the way manger handle the situation. We gave him proof that we have a month free: to reimburse the money back to the account. He just walked around and keep saying I'll get to it, and said ooh we don't have unit for free here. We spoke to customer service and they did say we can get our refund, they even asked us to speak to the manager there. It turns out it's the same manager giving us hard time. The young lady was not helpful. I stay there literally for an hour waiting for the manager to get back to me. He still didn't get to it. So this is my last time coming to this U-Haul place. I'll take my business somewhere else. The young lady also keep repeating that I should go to Brockton where I picked up the truck to have them given me a unit in Brockton not there unit.

Anna M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSA A.  |  First Impressions 
Rating:
2.0

Need better staff

Sharon M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

chris c.  |  First Impressions 
Rating:
5.0

The staff there is so friendly helpful and Bianca is a very helpful and amazing person Latisha

Latisha G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Aaron M.  |  First Impressions 
Rating:
4.0

Staff was extremely helpful! Really appreciated all the help and the space. The door being broken did make unloading difficult but overall good experience!

Kayla P.  |  First Impressions 
Rating:
5.0

Even though it was the end of the month and lines were long, the staff were efficient and friendly. The line moved along at a great pace, and we had no problems loading our boxes into the storage unit. Thank you UHaul!

ANGELA Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lucas H.  |  First Impressions 
Rating:
1.0

The unit I reserved did not exist. This has shown me that U-Haul is a crooked and disorganized company. Associates Diana and Shania were very helpful; they saved the day. Jim made the entire process more difficult, for both me as a customer and for the other employees. Jim did not not show me where my unit was, and it took me 20 minutes to find it, and it was still locked when I found it. When I finally had someone (Shania) come unlock it, it was too small. Diana and Shania went above and beyond, got me a unit that worked, showed me how to use the elevator, gave me a month free, and just in general were sympathetic and down to earth. They deserve a pay increase and a huge shout out.

Mary P.  |  First Impressions 
Rating:
1.0

I rented a storage unit on 6/15/21 and reserved a 15' footer truck for 6/16/21 today 6/16/21 the service was horrible. the first truck #DC1211K) sputtered and jerked also the check light was on!!!!!! I turned right around brought it back complained to MR. Jimmy Diamond, told me that was normal for that year and model. I expressed how uncomfortable I was to drive a truck with a check engine light on and ask for another truck. I was told to wait in line to exchange the truck. The second truck#DC3522G) also had a check engine light on and a padlock on the back sliding door I returned that truck and left there with no truck and very disappointed

Regina A.  |  First Impressions 
Rating:
4.0

The front desk staff members were helpful and pleasant on two occasions when we had questions and again when we checked in. The man who guided us to our storage unit was friendly and efficient. We found the sample units in the main office VERY helpful in deciding which sized unit we needed.

Danielle K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VALARIE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

becky h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

edgar w.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

LILLIAN K.  |  First Impressions 
Rating:
5.0

This place and staff is amazing. I only have one question about switching strange units

April S.  |  First Impressions 
Rating:
5.0

Bianca helped us and was very professional and helpful to us during a stressful time. She made the process of moving smooth and less stressful. We appreciate her kindness and her excellent customer service. We will recommend uhaul storage because if her!

Thomas B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Addis W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Noam K.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Isabella P.  |  First Impressions 
Rating:
5.0

You can't improve on perfection.

freda w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ron A.  |  First Impressions 
Rating:
3.0

Hi, The girl at the desk was untrained and very stressed out. We have a room already. We wanted an empty room right across from ours. It has a green tag and a green lock. The girl insisted that a green lock meant the room was not available. I have been coming here for years. Red tag + second lock = renter behind on rent, no tag + 1 lock = normal room already rented, green tag + green lock = room available to rent. She refused to rent to us. She kept asking what size room we wanted. We said the exact room number. She kept saying it was not available. I said look me up on the computer. She insisted that a second room was a separate account. (What business would do that?) She gave me a form to fill out. It was in Spanish. She was very agitated and would not make eye contact. I said a green lock means it is available. She said a green lock means there is a problem with the room. The girl at the other station said she could help us. She looked me up in the computer and we completed the rental for the exact room I wanted with no problem. The first girl was standing on her chair yelling at people to get back in line. The poor girl needs training in the details of U-Haul rentals, and in customer relations. Had I net persisted, you would have lost a rental. Later, I was sent a PDF copy of my contract. My Norton virus scanner found a malicious script in the PDF. Your computer is infected.

Mark Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D.  |  First Impressions 
Rating:
5.0

storage facility is very clran and secure and the staff is very friendly and helpful.

MARTHA A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin T.  |  First Impressions 
Rating:
3.0

Interactions were as expected but none of the employees were wearing masks. Even out on the sales floor and in the warehouse. Anyone that had a mask had it pulled down to chin. Most employees were blatantly not wearing a mask at all. Very concerning and should be addressed.

Lindsey N.  |  First Impressions 
Rating:
5.0

The Manager Ed was pleasant, accommodating and a true believer in customer satisfaction! I felt valued s a consumer as a result of the way in which I was treated by Ed the manager. That is the example I believe he models for his employees. I received excellent service at the register, and after needing some questions and by the manager the other team member cleaned the van I was renting with a smile. The in store associates were pleasant and extremely helpful answering all my questions and making the the process of renting the storage and the vehicle a seamless process !

Jo-Ann N.  |  First Impressions 
Rating:
5.0

She was very nice 💯

Sheila F.  |  First Impressions 
Rating:
5.0

Customers Service rep was nice and very knowledgeable. He direction was on point.

Latoya J.  |  First Impressions 
Rating:
5.0

Great service, good space and conditions.

Octavio C.  |  First Impressions 
Rating:
5.0

They helped me trough the process was easy and fast and also helped me find my store room when I asked becouse I don't found it

Hector V.  |  First Impressions 
Rating:
5.0

The young lady was very pleasant and helpful

Recey W.  |  First Impressions 
Rating:
5.0

Design storage units that can hold an entire household without the consumer having to buy multiply units to hold all that they are storing, or allow a consumer to look at the unit, not the displays.

April S.  |  First Impressions 
No reviews have been submitted for this location.

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