El cliente no dejó un comentario.
OTTO B.Customer Reviews for U-Haul Moving & Storage at Mass Ave Boston
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Truck cab was dirty.
GEORGE B.Everything was great
LINDA T.Great staff!
ALEX G.Check the entire truck! Was given a truck that had a gash in the tire and it went flat the next morning. I lost a whole day of moving due to this. No told me to check the tires just the gas and mileage.
DOMINIQUE S.There is nothing you can improve on because the service was excellent. I was in and out within 10 minutes to pick up the trailer and then barely put my Jeep in park to drop it off. The employees were friendly and helpful, even the guys working outside in a wind chill of -10.
Scott T.The truck had no windshield washer fluid, dirty front windows, and I needed to make an emergency detour for safety; adding miles, wasting time, and costing me money (I purchased wash fluid 2x) to use on the windshield.
Peter M.easy check-in and check-out, friendly staff, great location. very pleasantly surprised, well done!
JEREMY F.Change or at least improve the attitude of the employees.
LEVI F.Bianca Baez is very knowledgeable, U haul is fortunate to have her as an employee.
Claribel S. | First Impressionssnow and ice covered the van at pick up. We couldn't use the side door or passenger side door because the ice covered it and it did not melt because of the low temp that day. It would have been nice if the van was de-iced before pickup. Also the Change Oil light was on and we were told that was normal.
ANDREW W.The app wouldn't allow pics of broken mirror, scratches,dents to upload so I had to turn around and go back for employee to put stickers on area. But employees excellent, van new, but needed washing, but overall will rent by month again, just wish you had high ceilings in vans.
Mike W.The receptionist spoke a little too fast. Plus I was wearing a mask. Plus I'm old. Thank you. Warren
JAMES P.I rented two trucks this week and both times the app wouldn't allow me to upload the pic of the gas gage and mileage. I was then overcharged for it. The second time I called uhaul and a nice service member had me send the pic to his email and he uploaded it. The first truck was a van I put the same mileage on both the van and 10 ft truck. Yet the truck cost $81 and the van was $130! Also there was a white make that worked at this location that was not only unhelpful he was rude!
JANET L.Oil change!
Nicholas B.Truck was disgusting inside. Smelled like cigarettes. Tons of stains and food. Seat covers were shredded and torn. Back of the truck had trash all over - no one swept. Fake nails, cheap jewelry, and garbage.
NICHOLAS C.It was hard for me to find the entry and the men that worked outside were rude. I asked one of them if he worked there so that I could ask where the entrance was and he told me he did not work there, which I realized was a lie. It was unnecessary and mean.
Shantal R.my card declined under suspicion of raud wiht how I was moving. my card delined adn I received a update two hours. Before my flight landed. I had been on the phone for 45 minutes the day prior coordinating a delivery and had to pull a city permit " so it could be delivered. The perosn onthe phone managed to pull a cuty permit and charge my card but not the delivery fee? until two hurs before deleivery? I had also verbalized I will be in the air the day of the delivery so let us hash out any details prior. I was ensured there was nothign else was required and all set. That was not the case adn I had to then put in a rental after 1.5 hrs of haggling onthe phone that htis was outrageous they couldnt deliver or give me the suffienct amoutno time to fix the card problem. whre i my 75dollar fee tfor the permit? or teh reimbrusemnt of the uber becasue they poorly planned when ot apply the card or ignore my request to hash out any details prio to the deleivery date becasue I would be on air plane heading ot the destination? absoultely disapoitned and I want someone to reach out. i desrve a percentage refund becasue it casued me to drive a van uber to and from the uhaul location in a snowstorm whereas if they simpyl charged the carxd whenntey "pulled the aprking permit" this would not have happened.
harrison H.I reserved a trailer at one location (Natick), was told the night before that I had to go to Somerville, who then sent me to Mass Ave Boston because the trailer I was supposed to pick up was stolen. Really! I wasted an entire morning because your logistics suck.
George M.So they people that work there were not helpful like 6 employees were just laying around literally all over the store. On their phones. They all stared as I walked in no one wanted to help me. One young woman reluctantly got up and gave me the card needed. At that point she sat back down and finished her phone conversation. Once I found the unit I had no idea there were stairs to use I then walked back over. She said it's stairs in there asked one of the other associates to assist and they completely ignored me. I personally don't take the time to do these type of surveys but the customer service aspect was HORRENDOUS to say the least
Erica J. | Online Move InThe check out process was much longer than expected.
PHILIP P.Super easy. Very efficient. Friendly staff focused on completing the work well. great experience!
COLLEEN C.Thanks for storage services
Othuman N. | First ImpressionsNo one working so we just parked & dropped keys in the slot.
Marybeth S.My trailer was not in safety order. Loose tire pressure as soon I loaded the weights and got stock at the location until the following day. As well the left back signal blinkers was not working. Cost me time, money and risk own safety. If can't do better why stays open?
EMANUEL D.Horrible customer service
Jamina S. | Overall ExperienceLady was Rude, not explaining good
MUSTAPHA H.When I went in to empty my storage I noticed that the pipes have been leaking on to my stuff and more than five items had been damaged with mold. Yet I paid for the extra amount for cleaning expenses. So I'm not that happy . Their was no top to my storage so all the pipes could leak in.
aramarie c. | Overall ExperienceThe unit was great. Very secure and dry, no water, moisture or rodent damage to anything in there despite it being in there for 1.5 years untouched. Had some very valuable art in there and zero issues. Access is easy, lots of carts and space. Rented a truck there as well, had some hickups with the pick up but the truck was clean and very well maintained, drop off in Canada very easy and no extra charges.
Haydee C. | Overall ExperienceFront desk reps were on point. Fast and friendly.
YANIRA F.Service was very good
JOHN J.When the box was taken to area in Boston, man from that location called me for credit card to pay. Told him I already paid. He insisted I didn't. Then in Florida, box arrived at different location. Tried calling them and did not answer phone, had to go there. Told me box would be put on trailer that day for mover help to pick up at 7Am. Got call from that location as moving help there and was told no trailers available and not sure when and the pickup time was 12. Not true. Told representative what I was told the day before. She said she would check and call me back. She did not call back but I got a text with pictures of the box so I knew it would be on the way.
Janet J.Staff not friendly compared to the other locations and why do they call like if I'm going to steal their vehicles they have my credit card information.
CARMELITA S.Been renting since the pandemic started, you guys called us threatening to report both trucks stolen because we did not go exchange it on time. Just unreal
VICTOR R.Truck was dirty had sugar all on seat and floor
laron D.This location is the worst. Always long lines, sketchy people, and poor service.
Henrik S.Truck was falling apart. Had to get it towed due to the right front tire falling off. Terrible customer service experience to get help. The truck was also dirty.
Jessica T.The storage unit facility on Mass. Ave in Boston was great. So clean and well lighted. Private enclosed garage for unloading. Lots of carry carts for moving stuff to and from your vehicle to your unit. Staff worked fast to get us checked in and helped us drop off our rental trailer. Was a positive experience. .
Michael H. | First ImpressionsThe employees for checkout and return were great - friendly and helpful. I rented a trailer, and they had moved it to the front of the parking area for easy hookup BEFORE my arrival time. I didn't have to wait. The checkout was also very quick and the return was easy and fast as well. This might be my new "goto" location for renting uhaul equipment.
JOHN R.Great job by the on-site team and the website team as I was able to expedite my pickup by doing in online the day before.
William C.Great staff.
Kerrick J.Deane was very helpful. Great guy.
ASHLEY K.Enoc really took care of everything. He was pleasant to work with. When there was an issue that arose regarding unavailability of the size truck I had rented, he went out of his way to make it right. I really appreciate the customer service I received.
Stephanie V.POOR CUSTOMER SERVICE, RETURNED MY RENTAL AFTER HOURS AND UNABLE TO COMPLETE THE RETURN AS THE UHAUL PLATFORM SYSTEM COULD NOT LOCATE MY LOCATION FOR THE RETURN. TRIED SEVERAL TIMES ON MULTIPLE DEVICES AND RECORDED MY ATTEMPTS, THE INSIDE/OUTSIDE OF THE VAN AND THE RETURN OF THE KEY TO PROTECT MYSELF. AFTER TRYING FOR 35MINS AND WAITING FOR A REP TO ANSWER FOR 45 MINS I LEFT AS I HAVE A FAMILY TO CARE FOR AS THE SYSTEM WAS NOT WORKING PROPERLY. FOLLOWED THE INSTRUCTIONS FOR IOS AND ENSURED THAT UHAUL WAS ALLOWED TO ACCESS MY LOCATION WHICH IS RECORED. A CLIENT SHOULD NOT BE PENALIZED FOR A SYSTEM DEFECT. I HAVE RETURN A VEHICLE BEFORE AT THE SAME LOCATION WITH NO ISSUES AND NEVER COMPLAINED ABOUT UHAUL BEFORE. BEING A LOYAL CUSTOMER, HOW LONG SHOULD ONE WAIT ON HOLD BEFORE EVEN BEING ASKED A CALL BACK NUMBER TO COMPLETE A RETURN AFTER HOURS WHILE THE LOCATION IS CLOSED AND ITS COLD IN MY STATE.
ANTHONY B.The people in the showroom are immature and are undertrained. I always felt uncomfortable being on property mainly by uhual employees following me. I would attempt to ask for help and it was either "pass-the-buck" or the staff didnt speak english. I had an issues with getting access during hours of operation and was threatened with staff calling the cops if i didnt leave them alone. Yet i needed help. Overall very unprofessional and misinformed to later find out, after designated a locker, my storage required climbing a ladder. A huge nightmare including staff and even the "manager" who threatened me bc i requested help.
Egan B. | Overall ExperienceProfessional, efficient and clean site.
DEBORAH C.Big issues with the app.
GABRIEL P.This was a bad experience from the moment we arrived at U-Haul. First, neither the furniture pads or furniture dolly we reserved were available. The employee checking us in said “we haven't had furniture pads in over a month†which means they weren't even available when I booked them. The person who called to confirm the day before my booking didn't mention it, so I was stuck on moving day without two things I needed to move. I ended up improvising with towels and throw blankets but a lot of my furniture still ended up damaged in the truck. The truck itself smelled like cigarettes and was very dirty in the back. Since we had no furniture pads, a lot of this dirt got on our stuff. Super disappointing all around and I'll do whatever I can to avoid U-Haul in the future.
ALEXANDER P.Thanks very much there’s workers was very helpful people
mireille G. | Overall ExperienceWe found used syringes in the back and marijuana in the cab.
Catherine P.When I need an upgrade it was done with no wait.
Kimberly D. | First ImpressionsI was promised two months free for signing up for autopay and I was charged after the first month. Now having to be refunded is causing an inconvenience in my life.
CLAUDIO N. | Overall Experiencethe women at the service counter was very rude and was not helpful when trying to switch payment methods, she said its too late and didn't respond when I asked other questions.
RICHARD D.It was one way rental and I got different responses from various uhaul reps when I inquired about drop off location. This should be made clear at time of reservation
SYLVESTERROBERT C.Bueno
FRANCISCO S.I will be using them again Thank you
ANNETTE G. | Overall ExperienceGet rid of the traffic near Boston Medical Center? Everyone who helped me was professional and pleasant. The van ran well, although it had the "check oil" light come on near the end of my trip. I'll try to let a human being know that....
NANCY W.The women at the front desk were all very friendly and accommodating!
Ebonee T. | First ImpressionsI've had to use your facility twice in the past 15 years and have been fully satisfied Thank You
Thomas K. | Overall ExperienceIt was an overall pleasant experience. I'm grateful. Thank you kindly! :)
Tamarsha W. | First ImpressionsGreat time. Fun. Great energy.
CLAUDIO N. | First ImpressionsThe young lady who helped me,She just didn't give anything ,she helped out and made it happen because I asked for no stairs, she took her time with me and I appreciate it so much, Very Respectful ❤️❤️❤️❤️❤️ Annette Griffin
ANNETTE G. | First ImpressionsI've been there for a long time I have no complaints good job
DAVID F. | First ImpressionsThe only thing I suggest is that there is a little bit more order when u need to park the truck to load your storage…. It was a bit confusing, there was cars parked where the trucks need to park and there was a gate the was not able to be used … a little hectic. There should be there n employee there to make things smoother. Customer service was Great ! Thank you !
Carmen M. | First ImpressionsThe rates was quoted totally different from the actual price the storage unit was totally different from what I was told it would be and the pole in the middle of the storage united was very unpleasant to bear
lisa d. | First ImpressionsI won't say she wasn't helpful. What I will say is this. When someone is renting or trying to figure out if there at the right place or nit. I just feel and I say I feel it should be more compassionate with people. I may have been at the wrong place I tried to explain to her why would I drop the truck of some place differently if I need storage. She did help me and I think it's because it looks like she was Theo nay one trying to deal with all the customer she had. But over all she was great she did make sure I got storage so I'm happy and yes I would recommend mass Ave. get her some help.
lucretia p. | First ImpressionsLine took forever and person I spoke with couldn't be less competent. I booked two months ahead of time and my unit was not available so I had to get a new one that didn't fit all my stuff. Absolutely unacceptable.
Harry R. | First ImpressionsThe website states we can bring our own lock, but the staff at the counter tried to sell me yours, saying if I used mine it would be cut by the manager while on its round! I have been using my own lock, which is exactly like yours! Maybe the staff should know what they are talking about!
Coralie G. | First ImpressionsNeed better staff
Sharon M. | First ImpressionsEven though it was the end of the month and lines were long, the staff were efficient and friendly. The line moved along at a great pace, and we had no problems loading our boxes into the storage unit. Thank you UHaul!
ANGELA Y. | First ImpressionsThe unit I reserved did not exist. This has shown me that U-Haul is a crooked and disorganized company. Associates Diana and Shania were very helpful; they saved the day. Jim made the entire process more difficult, for both me as a customer and for the other employees. Jim did not not show me where my unit was, and it took me 20 minutes to find it, and it was still locked when I found it. When I finally had someone (Shania) come unlock it, it was too small. Diana and Shania went above and beyond, got me a unit that worked, showed me how to use the elevator, gave me a month free, and just in general were sympathetic and down to earth. They deserve a pay increase and a huge shout out.
Mary P. | First ImpressionsI rented a storage unit on 6/15/21 and reserved a 15' footer truck for 6/16/21 today 6/16/21 the service was horrible. the first truck #DC1211K) sputtered and jerked also the check light was on!!!!!! I turned right around brought it back complained to MR. Jimmy Diamond, told me that was normal for that year and model. I expressed how uncomfortable I was to drive a truck with a check engine light on and ask for another truck. I was told to wait in line to exchange the truck. The second truck#DC3522G) also had a check engine light on and a padlock on the back sliding door I returned that truck and left there with no truck and very disappointed
Regina A. | First ImpressionsThe front desk staff members were helpful and pleasant on two occasions when we had questions and again when we checked in. The man who guided us to our storage unit was friendly and efficient. We found the sample units in the main office VERY helpful in deciding which sized unit we needed.
Danielle K. | First ImpressionsThis place and staff is amazing. I only have one question about switching strange units
April S. | First ImpressionsBianca helped us and was very professional and helpful to us during a stressful time. She made the process of moving smooth and less stressful. We appreciate her kindness and her excellent customer service. We will recommend uhaul storage because if her!
Thomas B. | First ImpressionsYou can't improve on perfection.
freda w. | First ImpressionsHi, The girl at the desk was untrained and very stressed out. We have a room already. We wanted an empty room right across from ours. It has a green tag and a green lock. The girl insisted that a green lock meant the room was not available. I have been coming here for years. Red tag + second lock = renter behind on rent, no tag + 1 lock = normal room already rented, green tag + green lock = room available to rent. She refused to rent to us. She kept asking what size room we wanted. We said the exact room number. She kept saying it was not available. I said look me up on the computer. She insisted that a second room was a separate account. (What business would do that?) She gave me a form to fill out. It was in Spanish. She was very agitated and would not make eye contact. I said a green lock means it is available. She said a green lock means there is a problem with the room. The girl at the other station said she could help us. She looked me up in the computer and we completed the rental for the exact room I wanted with no problem. The first girl was standing on her chair yelling at people to get back in line. The poor girl needs training in the details of U-Haul rentals, and in customer relations. Had I net persisted, you would have lost a rental. Later, I was sent a PDF copy of my contract. My Norton virus scanner found a malicious script in the PDF. Your computer is infected.
Mark Y. | First Impressionsstorage facility is very clran and secure and the staff is very friendly and helpful.
MARTHA A. | First ImpressionsInteractions were as expected but none of the employees were wearing masks. Even out on the sales floor and in the warehouse. Anyone that had a mask had it pulled down to chin. Most employees were blatantly not wearing a mask at all. Very concerning and should be addressed.
Lindsey N. | First ImpressionsThe Manager Ed was pleasant, accommodating and a true believer in customer satisfaction! I felt valued s a consumer as a result of the way in which I was treated by Ed the manager. That is the example I believe he models for his employees. I received excellent service at the register, and after needing some questions and by the manager the other team member cleaned the van I was renting with a smile. The in store associates were pleasant and extremely helpful answering all my questions and making the the process of renting the storage and the vehicle a seamless process !
Jo-Ann N. | First ImpressionsShe was very nice 💯
Sheila F. | First ImpressionsCustomers Service rep was nice and very knowledgeable. He direction was on point.
Latoya J. | First ImpressionsGreat service, good space and conditions.
Octavio C. | First ImpressionsThey helped me trough the process was easy and fast and also helped me find my store room when I asked becouse I don't found it
Hector V. | First ImpressionsThe young lady was very pleasant and helpful
Recey W. | First ImpressionsDesign storage units that can hold an entire household without the consumer having to buy multiply units to hold all that they are storing, or allow a consumer to look at the unit, not the displays.
April S. | First Impressions