Customer Reviews for U-Haul Moving & Storage at Mapleton

3,400 comentarios

1106 Mountain Rd   Moncton, NB E1C2T3

(506) 853-7641

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(506) 853-7641

1106 Mountain Rd
Moncton, NB E1C2T3

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Jessie who served me was fantastic The issue is the hours to have access to the storage unit If you work full time it is not convenient Every other storage company here has 24 hour access. Something you should consider

linda o.  |  First Impressions 
Clasificación:
5.0

Ensure trailers are swept out before renting

Neil S. 
Clasificación:
5.0

El cliente no dejó un comentario.

cameron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcel L. 
Clasificación:
5.0

Pleasure as usual

Troy M. 
Clasificación:
4.0

Trailer smelled of urine and was filthy. Advised staff, young employee smelled trailer, laughed and said he couldn't smell a thing. No trailers of similar size so it was that or nothing. Have used this location multiple times over the past few years and have never had such a disrespectful encounter. I have recommended, and would recommend this location again if served by any other employee. Usually they go out of their way to help, just not this time. Very disappointed - may try main street location next time.

Sean G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ruth v.  |  Overall Experience 
Clasificación:
4.0

It seemed a little excessive to have to pay a full month's rental for an extension of a few days. Otherwise a very positive experience.

Alan M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

John E. 
Clasificación:
2.0

Looked us out of our unit even though we were payed up months in advance

Justin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joey V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL STUART B.  |  First Impressions 
Clasificación:
5.0

Maybe be more accurate in information when picking up a truck/vehicle. The person was more sarcastic and not clear in details, as if me, as a customer, rented uhauls on a regular basis (which is not the case). But, was friendly and had good experience none the less, just the communication part was a bit to be worked on.

Daniel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

Great and fast services!

Paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT BRUCE L. 
Clasificación:
5.0

Excellent place to rent equipment from

wilfred D. 
Clasificación:
5.0

As alows an excellent team wil all parties striving to make the customer feel like they are the most important person around thank you all for a once again wonderful service

Douglas M. 
Clasificación:
5.0

I can't think of anything that would improve your service. Very well organized and I was treated very well. Gracias.

Stephen V. 
Clasificación:
4.0

While the outside of the truck was dirty and had some dings, the inside was well maintained and it served its purpose well. The staff and online check out also were great

Zachery F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braxton C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shirley M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Remi C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jillian D.  |  First Impressions 
Clasificación:
5.0

Need to work on the reservation system. I had an issue with mine where I reserved in Moncton and them they change it to Shediac and then back to Moncton.

AMIR A. 
Clasificación:
5.0

I got the sense of overwhelmed staff when things got busy, but I've rented from here multiple times and have never once had any issues, has a lot to do with renting the right tool/vehicle for the job. Even though things were a little slower this time around, as it was busy, still a 10/10 in my books

Jeremy G. 
Clasificación:
5.0

Easy to use. Friendly service.

eddy B. 
Clasificación:
4.0

It seemed like I was supposed to get a different truck, but it wasn't available and they switched me to another truck last minute. Not quite sure what the cleaning process is, but there were a few beverage stains. The truck itselft wasn't the smoothest drive, and seemed to rev a little harder than it should, but the customer service experience was great and the process of picking up / dropping off the truck was spot on.

Jesse S. 
Clasificación:
5.0

Nothing,all was excellent,I had changed pick up times 3 time without any problems

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall J. 
Clasificación:
5.0

Trailer was not cleaned as well as it could be. It reeked of grease or oil. Some time in past someone used it to haul automotive parts and walls had grease on them. I happened to rub up against them and later notice a black smudge on my arm. Anyone that works or has worked in the automotive industry will recognize the smell as soon as you open the trailer door. Other than that everything at this location is excellent. P.S. Told person who hooked trailer to my vehicle when I picked it up and after I was ready to drive away I decided to check inside trailer. I said it didn't find the trailer was very clean. He said they could unhook me and get another trailer. My bad I should have said yes.

Leonard F. 
Clasificación:
1.0

Too much expensive They show you it's just 19.95$ or 29.95$ but they charge double price I pay 194.00$ for nothing It's supposed to be 50$ or 100$ max The van truck not good condition at all not inspected very well ...

ABDELKRIM A. 
Clasificación:
4.0

I was going through a tough times, and the staff did what they could to help. They did this by being understanding even these trying times with all that has been happening. I am very grateful for this.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean-Guy D.  |  First Impressions 
Clasificación:
4.0

I had tried to contact the location after we left with truck as no dolly was in the truck. 50 minute wait in the phone My husband returned the truck and I was still charged for the dolly

Brian K. 
Clasificación:
5.0

Great, drive In drop off location. Excellent service.

Carle P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephane B. 
Clasificación:
5.0

You charged me $115 for fuel and i went 54 kms I will never rent from uhaul again !!!!

GLENN ARTHUR M. 
Clasificación:
5.0

It was a great experience! I'd recommend this location in Moncton NB

Kim R. 
Clasificación:
4.0

El cliente no dejó un comentario.

hannah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
4.0

Pull the rental truck to the front door for customers. I was 10 minutes trying to find it

Trent W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura H. 
Clasificación:
5.0

Nothing everything is always great when I rent from this location.

Devon C. 
Clasificación:
4.0

Please make sure that your vehicles are working properly before renting.

Lydiana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Graham C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy M. 
Clasificación:
2.0

Answer the phone and Do not keep the customer on hold indefinitely, when I called to check-in the respondent put me on hold (for 25 minutes) did not answer me, so I hung up. Truck interior had an offensive odor, was very unpleasant, had to keep the windows rolled down. Truck engine light came on during my return trip, was concerned the truck could leave me beside the road. Overall experience was below average

Matt H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

As a customer,you need to verify eqipment to be sure all is up to date ,as many trucks and equipment are coming in from all over. We had great service and understanding from this location. Great experience and staff very friendly . Would recomend this location to anyone.Happy moving...

Gabriel C. 
Clasificación:
5.0

Corey is patient and pleasant to work with. Very helpful and he knows what he's doing, thanks again

JoAnne C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

Great service, knowledgeable staff. Very quick and friendly

LUIGI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARIM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Claude T. 
Clasificación:
5.0

It was all good.

ASMMA BANU S. 
Clasificación:
5.0

Renting my locker was quick and easy. The gentleman I felt with was knowledgeable and very friendly. Great experience. Would definitely use the service again. 

Pam F.  |  Overall Experience 
Clasificación:
3.0

Hours of access are not clear, invoice paper says 10pm, website says 24 hours and it is actually 7pm.

Shannon K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE Derby G. 
Clasificación:
5.0

Everything went very smoothly.

Scott M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie M.  |  Overall Experience 
Clasificación:
5.0

Pickup truck had several body dents and scratches, as well as a cracked windshield when I picked it up. This can result in fines and unsafe driving conditions

STEVEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert G. 
Clasificación:
2.0

If a customer makes a reservation at a particular location, and you move that reservation to a different location, let the customer know. Also, have reception staff available to greet customers rather than have them running around sorting issues - I waited 10 minutes to be served while I looked at an empty reception area.

Stefan M. 
Clasificación:
5.0

Awesome!

kolin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sunday A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene L. 
Clasificación:
5.0

The truck was in excellent condition and the rental process was quick and easy. Centre seems very clean and organized.

Michelle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny L. 
Clasificación:
4.0

El cliente no dejó un comentario.

sue P. 
Clasificación:
2.0

Way too expensive!!!

Amy W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Reynier C. 
Clasificación:
5.0

Nothing. You guys were awesome.

Donald G. 
Clasificación:
5.0

The gentleman that served me was very kind and helpful. Great experience!

Chris B. 
Clasificación:
5.0

Staff at this location are fantastic. They are friendly, helpful, and made the drop off very easy. The site is clean and very well organized as well. I would absolutely rent from this location again. Great job!

Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alderice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
3.0

The only issue I had was when I went to get the truck, for some reason even though the last time I rented a truck there and returned it on time they flaged it as a late return so I had to call some number to speak with a very nice but confused woman as to why it was flagged because everything was payed up it just said late return; she removed and everything was fine I just don't understand why it was like that because the truck was returned on time and I was refunded money because it didn't cost as much as the deposit but they flagged it......

DAVID ERNEST T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonard F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jasmin Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR JOHN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

Fast professional and pleasant service, very clean vehicle. I was very impressed with the entire UHaul experience and they will be my first choice for truck rentals in the future.

Kevin G. 
Clasificación:
5.0

Honestly moving is so stressful but the staff in St. John’s and in Moncton were amazing!

Lindsay S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis L. 
Clasificación:
1.0

I reserved a storage unit 2 weeks in advance so when I used your service for its main purpose that I would be able to store my home contents. When I arrived with a loaded truck I was told that the reservations mean nothing and that in reality they are first come first serve. So when I got there I had no options for the 10x15 that I reserved, so now instead I have two 10x10s to store my stuff. It shouldnt even be an option to reserve a unit if it's not fulfilling its purpose. Might as well remove it from the website and state first come first serve. You would think the most notable name in moving would have the best service and that was not my experience. I was compensated fairly for this mix up and everything worked out, but someone is going to go berserk if they rent a unit and end up having no options upon arrival. It's an idiotic policy and you should keep reservations, or not even offer that as an option.

Daniel D. 
Clasificación:
5.0

The girl at this location provided incredible customer service to turn a bad experience into an excellent one!

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYCE ALEXANDER F. 
Clasificación:
3.0

Access should be allowed 24 hrs since there's alarm system video camera and a card to access the facility.

Dany D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
4.0

The girl that helped us was Reniyah. She was polite and knowledgeable.

Norma R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Soufiane R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Easily the best experience I've had with storage

Matthew G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yoland A. 
Clasificación:
5.0

Great staff very helpful.

Don P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice L. 
Clasificación:
5.0

The girl that helped us was wonderful! We got our truck 2 hours late. So we missed the return time. She waived the late fee and gave us a discount. SO HAPPY with her customer service!!!

Julie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH DENIS B. 
Clasificación:
5.0

Excellent service !

Santofimio M. 
Clasificación:
5.0

The girls who serviced me were excellent to work with. Thank you very much for the excellent service.

Randy H. 
Clasificación:
1.0

Reserved a 15" truck a month before and supposed pick up time was 7PM. Got to the location only to be told that they are closed. Came back at 7 AM the following day and was given a 10" truck instead. Because of that, my closing got delayed, didn't get the keys to the house in time, internet guy couldn't install my connection because we couldn't get in the house, didn't get any help from friends in moving because we had to do it during the day instead of the night before and they all had to go to work. Corey, who I think is the manager didn't even apologize for what happened and didn't offer any type of credit or compensation for the inconvenience. Would also be nice to update your website that truck sharing is not a thing anymore because it is confusing and fucking up customers.

Jay-R V. 
Clasificación:
4.0

Great customer service here.

Sean A. 
Clasificación:
1.0

My son had to move out of his apartment yesterday June 28th after work. The hours to access the uhaul storage on the website said it was open until 10 pm. My son arrived at the uhaul building at 7:10 pm and was not allowed access and he had his apartment on and in his truck and his buddy's truck. He spoke to someone there and was told that they closed at 7 and was not allowed in. We had to scramble and find alternate arrangements for his belongings at 7 pm after we paid for the storage unit that we now will not use as we were denied access. NOT IMPRESSED!

BENJAMIN K.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve H.  |  First Impressions 
Clasificación:
5.0

Very quick and efficient check in with helpful staff

Celene R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Dan D.  |  Overall Experience 
Clasificación:
4.0

I am a single woman and was approached by several men over the months. It would be good to fence in the whole property and install a gate with entry codes. Asst mgr really helpful and staff very nice.

Susan G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy V.  |  Overall Experience 
Clasificación:
5.0

Wish storage hours were 24/7.

CHITRANG S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wendy J.  |  First Impressions 
Clasificación:
2.0

I reserved a drive up storage unit approx 1.5 weeks from checkin in date. When I arrived I was told there were no drive up units available. I was informed this is due to some sort of error with the online site. However, I would have expected to be contacted if this unit was not available considering there was at least a week and a half between when the reservation was made to check in. The customer service rep checked me into an interior unit on the second level. After I considered what I needed to store I decided this was not a suitable unit and returned the next day to cancel the unit. Both days the customer service reps were pleasant and helpful. Both visits I encountered line ups of about 15mins and it would be nice to have another person helping serve customers at the desk or perhaps someone taking people just dropping off after their rental. I was also disappointed that the drive up units were just in the parking lot and not in a secure fenced in location.

Corey Hilton P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C.  |  First Impressions 
Clasificación:
2.0

Constant issues with Main sliding doors, issues with Elevator, was paying extra for 24/7 access and it wasn't. Access to my stock was critical to our business and that's why i went with another depot

eric d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josette L.  |  First Impressions 
Clasificación:
5.0

I asked for a storage unit on the first floor and they were able to find one, so it was very helpful and convenient

Sydney M.  |  First Impressions 
Clasificación:
3.0

Would have appreciated some more information regarding locks when I went in to secure my unit. I had to make a second trip because I wasn't aware. This wasn't really a big deal except the 7pm closing time for access to the unit was already rushed.

Rachel S.  |  First Impressions 
Clasificación:
4.0

It was quick and easy. The website was a bit of a problem but once I got in to pick up the key it went well. I would like to be able to access the unit when I need to and not just during store hours. That part was a bit stressful. Unit was very clean and we likes the trolley's and elevator.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michael l.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Brooklyn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LORNA D.  |  First Impressions 
Clasificación:
5.0

The guy I dealt with was very helpful and friendly. He knew a lot about your services and was very quick to suggest what would work best. Well done

ARNOLD CARL H.  |  First Impressions 
Clasificación:
5.0

The only thing that I didn't like was the 2 guys who moved my stuff in it. They were very rough with my stuff. Lots got destroyed! 1 gyy complained the hole time, while the other guy did the work. They charged me 421.24$ and toke 4 hours to drag all my stuff.. My cousin helped me bring my stuff to my new home, and he only toke 1 hour.

Lyne B.  |  Overall Experience 
Clasificación:
4.0

Very informative

Jim L.  |  First Impressions 
Clasificación:
5.0

Good rates and super friendly staff and very helpful

Tracy H.  |  First Impressions 
Clasificación:
5.0

The management and staff are great. What would make it really good is to have it gated. I had an outside space and although I am not afraid of those without homes, As an older single woman arriving in the evening it didn't really feel safe. Had a couple of encounters which were fine but can't always count on that. Thanks.

Susan G.  |  Overall Experience 
Clasificación:
5.0

Awesome experiance. Great people.

RYDER C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tony G.  |  Overall Experience 
Clasificación:
5.0

The staff here in Moncton are A-1. They definitely made my move easier and less stressful.

Daniel M.  |  Overall Experience 
Clasificación:
4.0

Other than the mistake by my movers on Nov 30 th that resulted in an extra monthly storage charge for storage space that I didn’t have, my overall experience with U-Haul in Moncton was excellent overall.

Barry V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kalyca R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RIPJEET S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

michael l.  |  First Impressions 
Clasificación:
3.0

When I emptied out my storage unit there was mouse feces in my couch. You guys should have traps all throughout the building at NO extra charge. Not enough lighting in unit. But besides that, I would recommend uhaul.

Mary Ann P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

josiane h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

M L ANDREA L.  |  Overall Experience 
Clasificación:
5.0

Not having access 24/7 was inconvenient

dianne t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henri P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Henri P.  |  Overall Experience 
Clasificación:
5.0

Need 24 hours for storage back again

Demetrius G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudette D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon C.  |  Overall Experience 
Clasificación:
4.0

One of the bathrooms available had no soap, the bottom floor bathroom had no toilet paper or paper towel, and could have used a cleaning.

Jordan L.  |  First Impressions 
Clasificación:
4.0

Everything was excellent except the removal of the 24-hour access which made things very difficult to deal with when needing to get in and out.

Joel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey Ross H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
2.0

There is not enough cleaning at that place. There is always broken glass at the entrance of the storage and I was worry that it would cause me a flat tire and the toilet aren't clean often enough. Toilet should be clean every day!

CAROLINE B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH Y C.  |  Overall Experience 
Clasificación:
5.0

All the staff are knowledgeable and helpful. The manager is amazing! Highly recommend!

MONICA MARGARET C.  |  First Impressions 
Clasificación:
5.0

I Can't say enough good things about the stress free dealing with the Mountain Rd location in Moncton. Every time I have been in for whatever reason, they are completely relaxed, friendly and accommodating. This is exactly what a person needs after a stressful time moving their stuff 5000km's and needing to store it. Thanks to all the great staff *thumbs up!!

Daniel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH LEO MICHE C.  |  Overall Experience 
Clasificación:
3.0

My locker was far from the door. And the reservation date was wrong.

SHAWN CLIFFORD R B.  |  First Impressions 
Clasificación:
5.0

The staff that helped me. Was awesome. He showed me where to go and answered all my questions. It would be nice to have access 24/7 especially where there are key cards to take the alarm off your storage unit and a lock on it as well.

Lindsay Fawn H.  |  First Impressions 
Clasificación:
5.0

I was given a unit an upon arrival it that was already occupied. The salesperson came up to meet with me and apologized and gave me a different unit size while another one frees up. Quick solve and he had solutions for the issue. Great customer service. Very friendly

SCOTT GUILLES M.  |  First Impressions 
Clasificación:
1.0

I had moce droppings in my boxes when I unpacked them. They chewed through some wires and make a mess in my clothes. So I'm really not happy. The storage was great minus the mice. Nicolle nitheria@hotmail.com 506-380-3913

Nicolle T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudette D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Matteo M.  |  Online Move In 
Clasificación:
5.0

Everything was terrific. Thank you

janice c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey Ross H.  |  First Impressions 
Clasificación:
5.0

24h access would be very convenient in general. Even more so for people moving.

Gabriel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luc L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivans A.  |  Overall Experience 
Clasificación:
5.0

Cory and his staff are the best...I would recommend this location to anyone. What an amazing experience we had.

ROGER K R.  |  Overall Experience 
Clasificación:
2.0

The building environment and staff were excellent. The major issue with the service is that access hours were surprisingly, and in my mind arbitrarily, limited to 7pm. This makes no sense to me, and since I couldn't always get there by that time, if I can't get at my stuff *at my convenience* then the service was not meeting my needs. For that reason, I gave it 2 stars and could not recommend to others.

Kristian S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

Would have preferred 24h access to be the default to allow for late night move.

Gabriel P.  |  First Impressions 
Clasificación:
1.0

I payed for the month of September in advance and didn't get a refund when I closed up the unit earlier than planned. The no refund policy should have been mentioned when I payed online. It was very sneaky. There weren't enough carts so moving my stuff made it very challenging. Will not be using your units again and will be telling others about my bad experience.

Mikayla C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis B.  |  Overall Experience 
Clasificación:
2.0

-Booked online with my name and address and also asked for insurance. When I showed up in person they used the address on my ID that I told them wasn't current and told them not to use it. Every message I got after that had the incorrect address despite repeated attempts to change it. -Didn't apply the insurance fee for some time, then my bill suddenly increased, and changed by dollars for awhile. -Entered incorrect information for my second contact -Alarm went off a number of times despite the fact that I was signed in -Received a phone call about a commercial shipment that had arrived for me (I did not have a business account, was expecting no such shipment, and was completely baffled). The caller left a message (my voice mail has my name) and when I returned the call they insisted at least once it was my shipment. I have no idea how they even got my number for it. -Was not informed about the switch to entry cards instead of a password. -Rodent deterrent didn't seem effective - there were a lot of mouse droppings (no food in storage room). -Rented a van and an appliance dolly to move - photos of van for damage were old, key wasn't with the van like it was supposed to be, van was not moved to the area it was supposed to be in, and dolly was not with it. Employees corrected it quickly when I reported it, which was great. But maybe if this site isn't going to pay attention to details and promises from online reservations, perhaps they shouldn't offer them at this location? I never knew what was going on, and the employees never seemed to know either. I gave up trying to contact them as things wouldn't get changed, people would be surprised I didn't know the thing they didn't tell me, and everyone was often unapologetic about errors. They fixed them quickly enough (so long as it wasn't my address and related info).

Rachel C.  |  Overall Experience 
Clasificación:
4.0

The service was great and nonissues.

CHRIS SYDNEY C.  |  First Impressions 
Clasificación:
1.0

My storage locker was broken into, and the staff did almost nothing except call me. No apology or money back or offer to move units, even though the fencing in my unit was completely crushed in at the top. Another employee saw the damage as well and didn't do anything. There was no real assurance that my things were secure.

Elizabeth G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dean P.  |  Overall Experience 
Clasificación:
1.0

They gave our unit to someone else without is knowing. Gladly our stuff was still there but couldn't find our account so we had to start all over again with the account.

Veronique B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gemma L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvie B.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and being lead by a great manager! Korey We will use your services next time we have a need. Gracias

james h.  |  Overall Experience 
Clasificación:
5.0

Really appreciate having a place close to my residence. Only thing I'd suggest is putting more carts inside for customers. Other than that I have no complaints.

RYDER C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA MARY P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M.  |  Overall Experience 
Clasificación:
5.0

N/a

Charmayne P.  |  Overall Experience 
Clasificación:
4.0

My furniture smells now! Not sure how long it'll take to air everything out until the musty smell is gone. Thankfully we only had our stuff there for a month. The musty smell hits you as soon as you open the door to the indoor storage units. We'd recommend U-Haul to our friends however we'll warn them that their belongings will smell.

Lisa A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly Felicita F.  |  Overall Experience 
Clasificación:
3.0

My security card was not set up properly and I keep getting told my access was denied. I returned in the evening to try find out what was happening. The young guy working was quite rude. Did not want to give me a free month even though I had booked it that way online and the manager had approved it earlier in the day. Finally agreed after an employee that was there in the morning as well told him I was telling the truth. When he looked into why I didn't have access he discovered that the person in the morning didn't actually properly set up the card. They had done it as though I moved out instead of moved in. A lot of back and forth and some staff not seeking to really know what they were doing. Unit itself was clean and easy to access.

Hannah L.  |  First Impressions 
Clasificación:
3.0

The whole time I moved out there was a couple with shopping cart inside the facility taking shelter from the rain.

kara w.  |  Overall Experience 
Clasificación:
3.0

The wait times for counter service are excessive. I left the first time I was there. I walked in and out. A bit better the next time and Sabrina did an excellent job. By the time I left the line up was very long and based on my experience up to a 30 minute wait mid morning on a weekday.

GARY S H S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EMILY GRACE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

susan a.  |  Overall Experience 
Clasificación:
2.0

Homeless people hanging around the facility and also going in but the storage rooms.

CODY LEE G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chantelle o.