Customer Reviews for U-Haul Moving & Storage at Mapleton

2,921 comentarios

1106 Mountain Rd   Moncton, NB E1C2T3

(506) 853-7641

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(506) 853-7641

1106 Mountain Rd
Moncton, NB E1C2T3

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM CHARLES D. 
Clasificación:
1.0

El cliente no dejó un comentario.

RENE BENOIT R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jessica R.  |  Overall Experience 
Clasificación:
4.0

Do not over book. I booked big truck and I got mid sized truck.

PAYMON A T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P W. 
Clasificación:
4.0

Numerous schedule changes after we were guaranteed a truck, had to postpone our plans by 3 hours, truck was clean but very loud, squeaky and needed a tune-up and check on the steering as it was loud whenever you moved the wheel.

CHANTAL ELYSE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed Réda T. 
Clasificación:
3.0

El cliente no dejó un comentario.

LINDA S M. 
Clasificación:
5.0

Bathrooms clean and stocked, hand sanitizer available.

JORDAN L. 
Clasificación:
5.0

Great staff.

JOS GARY CHARLES M. 
Clasificación:
4.0

One of the bathrooms available had no soap, the bottom floor bathroom had no toilet paper or paper towel, and could have used a cleaning.

Jordan L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA TATUM A. 
Clasificación:
4.0

Everything was excellent except the removal of the 24-hour access which made things very difficult to deal with when needing to get in and out.

Joel R.  |  Overall Experience 
Clasificación:
5.0

Much better than Shediac. That guy cheats on the gas. He writes down one thing and even if you show photo proof, he denies the evidence. Never use him again.

MARK G J. 
Clasificación:
5.0

El cliente no dejó un comentario.

M SUZANNE L. 
Clasificación:
4.0

The only negative comment is that I asked for a smaller truck a week before and when I came to get it there was any available. This was a long trip and cost a lot of money on gaz.

JOSEPH YVES ROLA L. 
Clasificación:
5.0

Not recommend the storage space. So so disappointed. First was expecting the one you pull up the door outside, easy in, easy out. But no ! It was inside and had to use trolly to bring stuff in. Took longer, more work and trouble. Beside that for renting trucks was fine !

GEORGETTE D. 
Clasificación:
5.0

as always, the service was perfect em

EGBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD GARY B. 
Clasificación:
5.0

Can't suggest anything. It's the way to move!!! The ramp is with its weight in gold.

JOSEPH F L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
1.0

I was riped off yesterday and im very upset. I rented a truck for 4 days at a daily rate and brought it back in 3 and was not credited one day. he was very quick to charge me the extra charges for kms , but did everything he could not to credit me that day. I want someone to call me about this and he kept all my paperwork.

PETER W D. 
Clasificación:
2.0

The truck I reserved wasn't available so I was upgraded at the same price but I really just wanted the small truck I reserved.

ANGELA DAWN H. 
Clasificación:
3.0

I would like to know why I was charged for 42miles if I just drove for 29.1km? Could somebody explain why there is almost the double of mileage on my receipt than I drove? The feeling right now is that someone is robbing me!

TIAGO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE SYLVIA D. 
Clasificación:
3.0

On paper milage was 161 miles lower then on odometer and i ended up payer overage fees as well as the gas level being off other then that it was good

MATTIEU ROGER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY FREDERICK S. 
Clasificación:
5.0

Manager and staff go above and beyond to help customers.

CODY LEE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNY GERARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne R. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARC JOSEPH P. 
Clasificación:
1.0

I rented a 10” truck a month ago and was only charged $11. I rented one yesterday and was charged $52 for a van. Ripping people off now. It had a full tank and under the kms I first said. Extremely upset and tried using your email service and they kept saying the same non sense that meant the same thing I was talking about. Next I need to move stuff i have to go with someone else as this was unfair. Last time I booked it under my hubby's name this time it was under mine.

MELISSA JOY W. 
Clasificación:
1.0

Charged me gas when the gas was above what I received when I rented it. Don't be so foolish when gas is expensive

CHRISTOPHER LEE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENIS A. 
Clasificación:
3.0

Help the first one better

Pete W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN-MARC L. 
Clasificación:
3.0

Vehicle had not been cleaned after prior rental. Found empty coke bottle behind seat and windshield was very dirty.

BRIAN PETER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey Ross H.  |  Overall Experience 
Clasificación:
5.0

The staff here were awesome in accommodating my changes in pick up dates, and extra days needed. Nothing was too much trouble. Also, helped us save money!

Mark John V. 
Clasificación:
5.0

My trailer that i had book a week prior was almost half a day late when I went there for pickup, was not impressed ,but they help me out with a good discount, then all was good

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLIN GLEN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David C.  |  Overall Experience 
Clasificación:
2.0

There is not enough cleaning at that place. There is always broken glass at the entrance of the storage and I was worry that it would cause me a flat tire and the toilet aren't clean often enough. Toilet should be clean every day!

CAROLINE B.  |  Overall Experience 
Clasificación:
5.0

The truck had not been swept out before we received it .Not a big deal but was unexpected.

THEORA ANNE F. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRITCAN C. 
Clasificación:
5.0

Every thing was good!!!

MARK MURRAY A. 
Clasificación:
4.0

Everything at the location was great. The customer service was top notch. Trying to order the vehicle on the phone was a challenge, the person I dealt with made things quite frustrating. Still, I got the vehicle, so all's good...but it shouldn't be that difficult.

DERRICK CURTIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DEBORAH Y C.  |  Overall Experience 
Clasificación:
3.0

The truck was at a quarter tank when I picked it up, and had to gas quite early in the day. This is not a deal breaker by any means, but would be nice to have at least a half tank so a bit more “moving” can get done prior to refilling. Apart from that, great location and service. I will continue to rent u-haul for many more years to come.

VINCENT JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS ABEL G. 
Clasificación:
3.0

Was charged $10.00 for fuel even though it wasn't even a full tick below the half line, and I just put $25 in the tank, and the guy who gave me the truck said “as long as it's around half you're fine”. Just trying to rip people off.

Kristen Brooke S. 
Clasificación:
5.0

Everything with u-haul was great. However, I used the link to pay for help with movers, paid ahead for 2 helpers for 3 hours. Two days prior, they called to say they had an emergency (sick mom) and would not be able to come and to hire someone else. I could not find anyone on such short notice and we were actually ok moving wise. But now I am trying to get my money back as they did not provide the service. I called ricks moving and left a message, no answer… it just sucks that I have to chase for my money back. Not uhauls fault but the refund should have been done automatically.

CHRISTOPHER TERR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCEL DONALD P. 
Clasificación:
3.0

I was very disappointed with the processes surrounding reserving a truck. This had nothing to do with the location and everything to do with corporate process. I knew I was moving a month ago. I booked a 26' van on Sept 29 for 8am. I expected to have a van on that date, at that time. I had to check a box acknowledging so.eone would contact me closer to the date and the location may change for pickup. Fine, there are multiple locations in my area. However, I asked 2 weeks prior to the date if it was confirmed, I was told, don't worry they will call soon. I asked a week prior and was told so.eone would call a few days before, I asked at 1630 the day before and was told, someone will call by 6 pm. Well, when someone called at 1945 the night before my move and told me I couldn't have a truck until 1800 after I booked for 800. I was livid. And all anyone would tell me is "there is no guarantee" seriously? I did my part. I booked Well in advance, I am not impressed with this. I booked the day off work to move. The manager, Corey was able to get me a truck at 1100, but only because I would not except 1800. This is a ridiculous policy and need sto be addressed.

KELLY PATRICIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOS JEAN CLAUDE C. 
Clasificación:
5.0

All the staff are knowledgeable and helpful. The manager is amazing! Highly recommend!

MONICA MARGARET C.  |  First Impressions 
Clasificación:
5.0

They are very helpful. Just ask and they will help.

Shahram S. 
Clasificación:
5.0

Easy breezy❣️

PAULINE GISELE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CODY LEE R. 
Clasificación:
1.0

The worcet experience ever, first truck i rented, trailer lights were not working, even though they new that i have a trailer to be towed, it was night and the trailer was with no lights, in darkness drove to there location, took me all night for just few kilometres with my 3 kidds in the truck, and no one was there to help, next day truck delivered, forgot my personal things in the truck and i was all the time with the kidds in the parking lot hard not to see us, waiting for the other truck which was supposed to be available at 12:30 pm, we received it at 4:45 pm and of course lights werew not working when i got to Montréal, the uhaul worker was surprised of the condition of the gear rented. With difficulties i got home. Just horrible experience, i believe it's a shame on Uhaul to have such a dealer

ABDELRAHMAN H. 
Clasificación:
5.0

Fast and efficient service for pickup and return of vehicle. Very clean inside the office area with lots of room to socially distance from other customers.

KIMBERLY ERICA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN KATHERINE K. 
Clasificación:
5.0

The two gentlemen that work there took very good care of me. Awesome customer service !

EDWARD JOHN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francois C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER BLAYNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

wilf R. 
Clasificación:
5.0

I would give the personnel 10 stars if I could. Extremely helpful, relaxed and accommodating after my long trek. Thanks from my entire family!

Daniel M. 
Clasificación:
5.0

I Can't say enough good things about the stress free dealing with the Mountain Rd location in Moncton. Every time I have been in for whatever reason, they are completely relaxed, friendly and accommodating. This is exactly what a person needs after a stressful time moving their stuff 5000km's and needing to store it. Thanks to all the great staff *thumbs up!!

Daniel M.  |  First Impressions 
Clasificación:
5.0

I was a little disappointed in the truck,it had cigerette butts in the ash tray,garbage behind the seats,the tail light on the car dollies fell out,I have pictures if you want to see,the strap on the dollie was very difficult to use,the service was excellent

KATHY ELAINE F. 
Clasificación:
3.0

You have a severe problem with US/Canada relations when dealing with money

DENNIS B. 
Clasificación:
5.0

Nothing!! Great service! Young man very helpful!

Marie Anne H. 
Clasificación:
1.0

When I got in the system was down, I'm not sure if the manager didn't communicate to staff that they already charged but I was double charged, had to go in to fix it, I'm pretty positive I still got overcharged by atleast 10$ I tried to explain to the worker what happened and even showed him the two different charges and I wasn't even refunded for a full charge. I'm immno compromised and the workers weren't wearing their masks. It was a horrendous experience.

DANIELLE ELIZABE F. 
Clasificación:
3.0

The truck was clean but it had a bad vibration, also they had not given me the appliance dolly so had to go back the next day to get it and they had none so had to go to a different location to get one, although they did remove the charges for it, it was a huge inconvenience and it did not work properly, but all staff was friendly thank you for that.

Carl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH LEO MICHE C.  |  Overall Experience 
Clasificación:
5.0

i was a bit confused by someone who claimed to be an employee when i returned my vehicle after hours. he wasn't wearing any indicating he worked for uhaul so i got suspicious and ended up locking the truck before completing my online checkin. i wasn't able to take pictures of the interior for example. if he is an employee then i recommend providing him with a hat of jacket that indicates he works for uhaul. if he's not then maybe warn customers that there is no uhaul employees on the premises after hours.

BRADLEY L B. 
Clasificación:
3.0

i was charged for fuel after i dropped vehicle off.i had to go in and tell them they misread fuel gauge.i was right and i was reimbursed but it was i haf to drive bacl in and i live half hour away.trucl fuel gauge should have been chevked when i turned in truck and it would have been verfied then.when you add charges after customer leaves it can upset themexpecially when uhaul made a mistake

Bruce K L. 
Clasificación:
3.0

My locker was far from the door. And the reservation date was wrong.

SHAWN CLIFFORD R B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROLE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis I M. 
Clasificación:
5.0

Web site a little hard to navigate, but manageable

Art B. 
Clasificación:
5.0

Keep up the good customer service and friendly service 👍

GERALD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

M L ANDREA L. 
Clasificación:
5.0

The staff that helped me. Was awesome. He showed me where to go and answered all my questions. It would be nice to have access 24/7 especially where there are key cards to take the alarm off your storage unit and a lock on it as well.

Lindsay Fawn H.  |  First Impressions 
Clasificación:
5.0

I was given a unit an upon arrival it that was already occupied. The salesperson came up to meet with me and apologized and gave me a different unit size while another one frees up. Quick solve and he had solutions for the issue. Great customer service. Very friendly

SCOTT GUILLES M.  |  First Impressions 
Clasificación:
5.0

Great service. Never had any problems renting from UHaul but this latest transaction was the easiest to date.

Frederick Charle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CECIL AUGUSTINE M. 
Clasificación:
5.0

No improvements needed absolutely fabulous experience walked in the like up went super quick the music was great grabbed the truck did what I had to do returning it was a breeze and even cost less than expected 5 stars 👌👌👌👌

JAMES TAYLOR L. 
Clasificación:
1.0

I had moce droppings in my boxes when I unpacked them. They chewed through some wires and make a mess in my clothes. So I'm really not happy. The storage was great minus the mice. Nicolle nitheria@hotmail.com 506-380-3913

Nicolle T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudette D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
4.0

The person who helped me provided best service I EVER had with u haul . The trailer I rented had a Radial tire on with Bias Ply which concerned me, air pressures not even between 4 tires , dispite this worked great.

Glenn David G. 
Clasificación:
1.0

I had to rent a truck because my truck was broken on the highway, the truck they gave me had not working lights for the trailer, couldn't drive, it was night, with three children in the truck, no one was able to help, when i could drive to the location, after 5 hours of waiting on the phone and three hores of driving to get to the location with extreme danger and risk to have the lights fixed, no one was there, it was almost morning, i lost the time to get to the mechanic to get help with my stranded on the highway truck , next day they told me to come take the other truck at 2;30 pm, so we parked the broken lights truck and we forgot some personal stuff in the truck, after 15 minutes i remembered the things, i asked the cleaning guys, they said they didn't see anything and the truck was already dispatched, surprisingly i was with my children 10 feet from them all the time and my kidds were in the parking lot visible to anyone. Past 5 pm i could take the other truck, i got to Montreal, the U-Haul worker was checking out the trailer and the truck, and i noticed that the hooks of the safety chains were dangerously in a very bad shape. After all what happened, i was surprised that they changed me for the first truck which I was only trying to get it to their location almost all the time that was rented. It was the worst experience I ever had in my life, i talked to my lawyer about what happened, unfortunately this shouldn't have happened, it was undescribable experience.

ABDELRAHMAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL WAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES ARTHUR M. 
Clasificación:
5.0

Never had a bad experience yet the trucks always allow us to do exactly what we need to do. Drop off super easy

JEFFREY ARNOLD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BLAINE ROGER L. 
Clasificación:
1.0

Brakes on unit were soft. I kept getting past over by other customers that jumped ahead of me. I rented a 26' truck the previous week from Main st Moncton that cost me $64, however this location for a 15' cost me over $120. And I only added 16km at .89 cents a km, the math does not add up. Both trucks went to the same location. I was not very happy. I use Uhaul a lot but I may change to Penske or Ryder for future trucks.

SHAWN DONALD L. 
Clasificación:
5.0

Incredible staff, thank you

MICHEL G D. 
Clasificación:
5.0

Dropped off after hours so the mobile phone app worked great.

LEE CHRISTOPHER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremy L.  |  Overall Experience 
Clasificación:
5.0

I always thought moving was made for men,but when i saw this place it was so easy and well organize that now i know a woman can do it too.The staff is super nice and very helpful they take the time to show you how the storage works.I really like the idea when you walk in, there is sample of the storage room so when you look at them or walk in with the size on the wall and have a good guest how big you need your room ,it went well for me perfect place,thank you , .

MARIE GISELE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE ALBERTO R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matteo M.  |  Online Move In 
Clasificación:
5.0

Awesome location with super helpful staff!

Brady D. 
Clasificación:
5.0

Staff were great

CALEB EDWARD M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH RONALD C. 
Clasificación:
3.0

Make sure there's a truck at the location it was reserved for.especially when reserved 4 weeks in advance.

DONALD GERARD B. 
Clasificación:
5.0

Everything was terrific. Thank you

janice c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GUY P J T. 
Clasificación:
5.0

Had rented a furniture dolly when we booked uhaul. however none available when we picked up UHaul. Gracias.

GLEN DARRYL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey Ross H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ARTHUR JOSEPH M. 
Clasificación:
5.0

Vans, trucks and cargo vans should be full of gas when you rent it, that way it would be easier to know how much gas you burn and not put more gas in it then their was when you took it….. it's a guessing game trying to figure out how much gas I've used

M EVANGELINE DOR L. 
Clasificación:
4.0

The staff was very helpful. I am very pleased with the ease in picking up the truck and returning it. They are a great bunch....Thank you so much. Joan

RYAN DONALD ALLE V. 
Clasificación:
5.0

Everything was great

JOS GARY CHARLES M. 
Clasificación:
3.0

Have the truck in the agreed upon location. If the customer has to travel over an hour there and back to get the truck from a new location, don't charge for the mileage

RICHARD B. 
Clasificación:
5.0

24h access would be very convenient in general. Even more so for people moving.

Gabriel P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luc L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivans A.  |  Overall Experience 
Clasificación:
5.0

Cory and his staff are the best...I would recommend this location to anyone. What an amazing experience we had.

ROGER K R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
5.0

Would have preferred 24h access to be the default to allow for late night move.

Gabriel P.  |  First Impressions 
Clasificación:
1.0

I payed for the month of September in advance and didn't get a refund when I closed up the unit earlier than planned. The no refund policy should have been mentioned when I payed online. It was very sneaky. There weren't enough carts so moving my stuff made it very challenging. Will not be using your units again and will be telling others about my bad experience.

Mikayla C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvis B.  |  Overall Experience 
Clasificación:
2.0

-Booked online with my name and address and also asked for insurance. When I showed up in person they used the address on my ID that I told them wasn't current and told them not to use it. Every message I got after that had the incorrect address despite repeated attempts to change it. -Didn't apply the insurance fee for some time, then my bill suddenly increased, and changed by dollars for awhile. -Entered incorrect information for my second contact -Alarm went off a number of times despite the fact that I was signed in -Received a phone call about a commercial shipment that had arrived for me (I did not have a business account, was expecting no such shipment, and was completely baffled). The caller left a message (my voice mail has my name) and when I returned the call they insisted at least once it was my shipment. I have no idea how they even got my number for it. -Was not informed about the switch to entry cards instead of a password. -Rodent deterrent didn't seem effective - there were a lot of mouse droppings (no food in storage room). -Rented a van and an appliance dolly to move - photos of van for damage were old, key wasn't with the van like it was supposed to be, van was not moved to the area it was supposed to be in, and dolly was not with it. Employees corrected it quickly when I reported it, which was great. But maybe if this site isn't going to pay attention to details and promises from online reservations, perhaps they shouldn't offer them at this location? I never knew what was going on, and the employees never seemed to know either. I gave up trying to contact them as things wouldn't get changed, people would be surprised I didn't know the thing they didn't tell me, and everyone was often unapologetic about errors. They fixed them quickly enough (so long as it wasn't my address and related info).

Rachel C.  |  Overall Experience 
Clasificación:
4.0

The service was great and nonissues.

CHRIS SYDNEY C.  |  First Impressions 
Clasificación:
1.0

They gave our unit to someone else without is knowing. Gladly our stuff was still there but couldn't find our account so we had to start all over again with the account.

Veronique B.  |  First Impressions 
Clasificación:
3.0

My security card was not set up properly and I keep getting told my access was denied. I returned in the evening to try find out what was happening. The young guy working was quite rude. Did not want to give me a free month even though I had booked it that way online and the manager had approved it earlier in the day. Finally agreed after an employee that was there in the morning as well told him I was telling the truth. When he looked into why I didn't have access he discovered that the person in the morning didn't actually properly set up the card. They had done it as though I moved out instead of moved in. A lot of back and forth and some staff not seeking to really know what they were doing. Unit itself was clean and easy to access.

Hannah L.  |  First Impressions 
Clasificación:
3.0

The wait times for counter service are excessive. I left the first time I was there. I walked in and out. A bit better the next time and Sabrina did an excellent job. By the time I left the line up was very long and based on my experience up to a 30 minute wait mid morning on a weekday.

GARY S H S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELE C.  |  First Impressions 
Clasificación:
2.0

I had reserved for one 10x15 storage, well a month in advance. I was informed that this was going to be good. The saturday morning I got there to store, my belongings there was only 5x10. I had to take four and pay much more. On monday, I go back to talk to the supervisor, an employee took my phone number and he would call me back. Next day , still no call from manager.

DENIS R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivans A.  |  First Impressions 
Clasificación:
3.0

The company I work for booked a locker - with credit card payment. I went to access the locker and no one could find the booking - the reference number was not found - even though I had email confirmation. Luckily there was another 10x10 locker so I booked it myself. While I was there - waiting in line to be served - there were at least 4 other people who were trying to get trucks - they booked on line and had confirmation - but their trucks were no longer available. One lady was moving to BC / had to load up her house that day. She was in tears! Everything seemed soooooo disorganized - booking were lost - not available - it was chaos!!!! The staff were calm and good but it was crazy with people screaming and unhappy. You need to look at your system to tighten up inventory and demand. So people don't arrive expecting what they booked and have to leave with nothing.

Shirley S.  |  First Impressions 
Clasificación:
5.0

Clean and dry storage facility, well-protected and easy to access

David J.  |  First Impressions 
Clasificación:
5.0

Although having major issues with the main st location the mountain Rd location came through and saved the day. I woukd recommend to skip everywhere and go directly to mountain Rd great service there!!

MICHAEL G F.  |  First Impressions 
Clasificación:
5.0

Quality staff and services

Grant F.  |  First Impressions 
Clasificación:
5.0

Professional and friendly staff. Very helpful and I am very pleased .

myah s.  |  First Impressions 
Clasificación:
4.0

Young lady was knowledgeable and friendly. I feel as if I am getting good value for my money. Facility is excellent.

Ed S.  |  First Impressions 
Clasificación:
5.0

Always friendly, answers all questions

WILLIAM RICHARD D.  |  First Impressions 
Clasificación:
5.0

Very helpful and friendly!! The manager set me up with my rental space. He took the time to understand my needs and will help me move to a more convenient location once space frees up.

devon b.  |  First Impressions 
Clasificación:
5.0

Corey and Tyler were excellent in servicing me. The set up at the facility is perfect for my needs.

Wayne J.  |  First Impressions 
Clasificación:
5.0

Being a "Super Senior", (Over 70 and still alive) the 2 young ladies really made it easy for me to unload and get unhooked, even the storage locker was close to the main door !! VERY HAPPY !!

A JR S.  |  First Impressions 
Clasificación:
5.0

The young man that waited on me was very pleasant and polite. He did everything he could to make my experience seamless.

Nancy V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Emmah P.  |  First Impressions 
Clasificación:
3.0

Staff was friendly but never gave no tour guide to where my storage was in building. Took me about 10 mins too find It. Hours should be 24 hrs access. Building was clean and price is reasonable.

Mary Ann P.  |  First Impressions 
Clasificación:
5.0

The lady who helped me by phone was excellent and the staff at the location were amazing!!!

nathalie d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Oleksandr R.  |  First Impressions 
Clasificación:
5.0

I was very impressed with the service we received as soon as we walked in the doors.

Betsy B.  |  First Impressions 
Clasificación:
5.0

Very friendly and helpful!

Rachel C.  |  First Impressions 
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